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Review by IowaMudRider  - Location: Montrose,Lee,IA
- Cost Contract price not specified.
Good "3mbps legacy good if nothing else availible"
Bad "17gb data limit high latency and price"
Overall "if theres nothing else avalible look into the new exede plans"
| Pre Sales information:
Install Co-ordination:
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Mail,DNS,News:
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(ratings above consensus)
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i had wildlblue sat service for about 4 years and it was decent. the thing was pretty reliable and never needed a repair once while some gear i had for dish network tv service i had for the same period of time had gotten out of alignment. only problem is the service is heavily capped and the cap on the legacy service was a rolling cap so it made things really confusing and hard to keep track of. it also went down in bad weather but it is satellite thats one of the limitations. i switched to millenicoms 50gb sprint package and so far so good despite some initial hiccups.
member for 23 days, 15 visits, last login: a few hours ago
lodged 4 days ago
Comments:
 | | Exede 12 service Hi IowaMudRider,
Thanks for posting about your experience with the Wildblue service. I know that you mentioned that you switched to a different ISP.
I just wanted to let you know that the new Exede 12 service that we have available has done away with the rolling 30 day cap. It now resets on the same date each month. The new service also offers an un-metered time frame every day between 12 - 5 am called the late night free zone. The data plans are 10gb $49.99, 15gb $79.99, and 25gb $129.99.
If you are ever interested in getting more information in the future, please visit us at www.exede.com or feel free to email us anytime at exedelistens@viasat.com.
Take care  | |
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| Review by jsme304 - Location: Lampasas,Lampasas,TX
- Cost Contract price not specified.
Good "Exede Recovery Plan very stable"
Bad "no problem w/ 3GB Down program"
Overall "a lot more usable than Sprint 3G wireless"
| Pre Sales information:
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(ratings above consensus)
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Been on Exede Commercial Recovery Plan @ 69.95 for 27GB a month since mid May '12... only issues we had was getting setup w/ the plan.. after a month of issues with Exede customer assistance, On getting the correct plan. everything from installation to operation has been smooth since. Exede Customer Assistance has matured in the last couple of months into a good working relationship for us. the system is a whole lot more stable than when we were on 3G. Have no issues with using Exede with gaming. World of Warcraft play very good on Exede at 3GB down.
Every one had said in the past, DONOT go to Satellite... last resort. I am Glad that
we got Exede, more dependable than 3g wireless.
Recommend Exede, Recovery Plan Speeds.
Exede has been our "Roadrunner" for the last 15 months. We are very pleased with Exede performance, very seldom had any of the major issues that you see on this DSL WB/Exede forum or the main WB/Exede forum.This little House that is in the middle of a CEDAR BREAK, is also looking at using Sprint LTE thru WnW out of Utah. We will not let Exede go, because we will never be able to get the Recovery plan again. I also feel that being on the recovery plan was the reason we didnot experience alot of the Exede growing issues that the full fledged customer saw and experienced. Right now we have been on Platinum plan w/60GB month since last November. Very pleased w/ Exede and their service.
member for 3.9 years, 574 visits, last login: a few hours ago
updated 7 days ago
Comments:
| Review by MaryW - Location: Washington Boro,Lancaster,PA
- Cost Contract price not specified.
Good "Surprisingly good connections and up time"
Bad "Rough start"
Overall "Budget plenty of aggravation for a rough start up then expect smooth service"
| Pre Sales information:
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(ratings above consensus)
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First, thanks to the DSLReports community for their input on Exede satellite internet. Bottom line is that after a rocky installation in late July it has been humming.
Our house (built 2005) is located in semi-rural Lancaster County, Pennsylvania; south of Harrisburg and north of Baltimore. We used to get strong 4G service from AT&T and used an air card until last Christmas when AT&T reconfigured the towers and now we’re out of line of sight and can barely scrape together two bars of service. Comcast cable stops one mile down the street. We’ve always had DirecTV with excellent service.
The Exede order process went smoothly. The installer arrived and took his time chosing a site on our roof, which wound up being right next to our DirecTV dish. He said the site was about perfect - no trees, clear shot of sky. The install took four hours. The modem is located in the second floor office, physically about 12' from the dish outside.
After reading DSLReports I wasn’t surprised when the modem cut out after 12 hours of service. The Customer Support person was excellent, took me through the rebooting and pinged the line (I guess) and said ‘Yup, we need to come back out’. Unfortunately whatever she saw was not relayed to the next technician who came out and said ‘It’s all working fine’ - which it was at that moment but service would only stay up for 2-3 hours at a time. He left me a new modem.
The next day everything failed and would not reset, so we had a third service call and the technician stayed for 2.5 hours. This time I insisted Customer Support give him a full report of what they saw (which is not what he could see). He said the initial install did not tighten things down enough plus some other things.
We are now on day 40 of the install, with the only service outages being very brief storm related outages and that weird east coast outage after the huge glitch on Wall Street. Response times are very fast, we are currently in the middle of a storm and speedtest.net says 7.9 down 3.21 up. Normally we're at around 12/3.5. We are running a nice wifi via an Asus router and as long as we stay off streaming 15GB has been fine. I did a test at the end of our first service period when we had 3GB left and streamed a Netflix movie for exactly 60 minutes - it ate 0.8GB. Same test with Pandora was 0.3GB.
I have not tried the late night free downloading yet.
What could be better? More GB for less money, and Customer Service could have better coordination with the field techs.
Bottom line: Exede and Wildblue seem to have their act together on this, and while installation can be rocky stick to your guns and get it right.
member for 69 days, 4 visits, last login: 6 days ago
lodged 20 days ago
Comments:
| | Unbelieveable lousy service I'm having terrible problems with the service. I checked my usage. It was 6.5 left. I immediately turned off my router because of high meter readings. I turned it back on 4 and 1/2 hours later and immediately checked my meter. I had used .6 gigs while everything was turned off. NO problems the first 5 months, but the last several months has been a nightmare. I would never recommend Wildblue. | |
| | MaryW
join:2013-07-28
Washington Boro, PA Reviews:
 ·WildBlue
| Re: Unbelieveable lousy service I've been noticing some unusually varied meter readings myself so I've installed Satellite Restriction Tracker (realityripple.com - he also has an open blog on wildblueworld.com) to get a more detailed picture of my usage. The Exede meter is a joke and SRT is robust. At first glance there seems to be incorrect accounting on the 'free' time each night. | |
| | | | | Re: Unbelieveable lousy service Thank you for your response. I would appreciate it if you could let me know what you find out and what you are doing. | |
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| | | Hello upset,
I'm sorry to hear about the data accumulation concerns. I'll be more than happy to take a look and see what I can do to help!
One thought that came to me when reading your post is that when you shut the modem off, the last 15+ min of data activity used gets stored there in the modem and will not transmit to the usage meter until you re-connect the modem. That is likely why you saw .6Gb jump quickly upon re-connection.
For help with your questions or concerns feel free to shoot me an email with your account or phone number, a brief description of the issue (copy the post from here), and the best time to reach you. My email address is: exedelistens@viasat.com.
Thanks | |
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Reviews:
·WildBlue
| Wildblue Used to be acceptable while the recovery act was on I am under the recovery wildblue basic. The service used to be acceptably slow. It has always been slow. Always less than 1Mps, but usable. Even if I went over the monthly limit I could still stream pandora at least which kept me happy. But as soon as the recovery act was over, wildblue is no longer usable whatsoever if you exceed your limit by even a small amount.
To me this is almost a fraud. They took the governments money for recovery. Promised to sustain the service afterwards but make the service so unusable that you're forced to upgrade to another plan. I'll tell you what wildblue. I'm going to cellular MIFI, You've lost a good customer. | |
| | | | Re: Wildblue Used to be acceptable while the recovery act was on blues4wildbl,
I'm sorry to hear you feel that way! We certainly do value your business and don't want to lose you. I will be happy to take a look at your account and see if there are any options I can offer to help bring a higher level of satisfaction.
Please e-mail me at exedelistens@viasat.com with your account/phone number and a copy of your post, and the best time to get a hold of you by phone.
Take care! | |
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Reviews:
·WildBlue
| I had a rough start too The rough start was due to the person taking the order giving me an install date and apparently didn't enter it in their system because come install day no one showed up. When we did finally get it arranged the tech rushed through and was done in an hour. He wasn't even going to wait for me to test it on my own laptop, and wouldn't put the modem where we wanted it. It's in a utility closet, so good thing we didn't need a wired computer. On the plus side, we never had a problem with the service other than a couple outages during heavy rain. We checked the usage every day and it seemed appropriate. We did not use it during the free time. Seems a lot of people have trouble with that. | |
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| Review by TexasGirl137 - Location: Copperas Cove,Coryell,TX
 Business customer- Cost Contract price not specified.
Bad "Buyer be very aware"
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(ratings below consensus)
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Initial installation not rooted deep enough, had to have a repairman come back.
Service is intermittent between 5PM CST and 8PM CST
Cannot use with satellite TV and/or live games
Data allowance only last a couple of weeks
The FREE time, not FREE, uses up your allowance,
Customer Service, don't waste you time, hours spent waiting for a rep and then they can't help
Must have their email address to look at your bill and/or monitor usage, and it has to be set up by customer service, more hours on the phone
I don't recommend this product, it is not worth the money, when it works it is quick, however, it has TOO many issues/barriers that are not worth the time and/or money.
member for 29 days, 0 visits, last login: 29 days ago
lodged 29 days ago
Comments:
| | comment This company is fraudulent. They installed a system that is not capable of handling my current online business. In addition, my online conferences with colleagues was consistently dropped. I physically had to dissemble the piece which I was still charged. The company agreed that they cannot provide quality service however continued to charge early termination fee. They apologized for erroneously sales information however continued to charge my bank account. I asked to speak with the corporate office and the sales women stated that "she is not permitted to give out her supervisor's name." No person of authority is available. She said the only way to contact persons from the corporate office is for them to call my personal phone in 3-5 working days. Its no surprise that they didn't call. I have filed a complaint with the better business bureau. | |
| | | Response to your concerns Hi TexasGirl137,
I'm sorry to hear about the concerns with customer service. Customer service is a top priority for us and I will be more than happy to address the issues and help in any way I can!
To respond to a few points in your post:
It is absolutely, 100% true that satellite internet is not recommended for heavy amounts of streaming movies/tv or for live gaming. How long the data lasts is directly dependent on what activities you engage in online. General web browsing and social media for 4 hours a day will use about 10GB in a months time.
All satellite internet service at this time comes with a monthly data allowance. Streaming video uses up data really fast (unless during the late night free zone). Satellite internet technology means that the signal must travel from the gateway dish to the satellite in orbit (22,000+ mi), and then back down to your home (22,000+ miles). This distance causes about 600-800 milliseconds of latency or lag. We are on the cutting edge of technology in the market today, but there is no solution to eliminate this lag time developed yet. It is this latency that causes problems with gaming.
You mentioned that you believe your data was used during the late night free zone. This is definitely not the way the system is set up to work. I would need to ask some troubleshooting questions and submit your account to our technical escalations team to research further. If you were not reimbursed for lost data, please email me at exedelistens@viasat.com. I will need your name, account number/phone number, a brief description of what happened (can copy/paste your post from here), and the best time to reach you. I will also be happy to get you in touch with technical support to address the issues with connectivity between 5-8pm.
I hope to hear from you! Thanks for sharing your experience open and honestly. We are listening and your feedback can help us in our commitment to working toward higher quality of care and customer satisfaction.
Take care | |
| | | My Account My account is still inaccessible after months now. I called several times and your customer service was useless. I went to the chat and one of them was so rude I wanted to reach through the computer and snatch a knot in his butt! I changed my password and still can't get into my account. But, yet you keep charging me for something I can't manage because y'all keep telling me I don't have an account with that username and password. I still get my email loaded into thunderbird. How is that happening? All this crap about you will get right on it is just that. For over 50 dollars each month for this crappy service I should be able to check on my band usage like I keep getting emails from you people to do. If I don't have an account how are you goobers emailing me? I am so sick of this. The service is lousy. I am tired. And I will fight in court to keep you from charging me if I decide to leave your service if that is what you can call what you are charging me for. Why can't you people give us all something we don't mind paying for instead of something we can't even access and manage because we don't exist? I have told all of my friends to go somewhere else for service because that is not what they will get with wildblue | |
| | | Wild Blue Temple Texas area I like the service and everything seems fine, but I still don't understand why we just don't have unlimited data? Its a shame that us folks who choose to avoid crime riddled cities, still have to suffer with data caps. | |
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| Review by adw2005 - Location: Scottsburg,Halifax,VA
- Cost Contract price not specified.
| Tech Support:
(ratings below consensus)
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I have been a Wildblue customer for 6 months as of yesterday 9-1-2013 I had been checking my data usage and it was at 0.6 usage. I have a monthly allowance of 15 mgb. Last night, I wanted to try out there free usage from midnight to 5 am. I started downloading movies on to my hopper from dish network at 12:03 am only to awake this morning to see that all my usage was used up. I called tech support to find out what had went wrong only to be told by a tech named JOY that I downloaded before 12 midnight and that must have used up my allowance just browsing for 30 min. I was very upset and asked to speak to a supervisor because she was just telling me what she wanted to and not listening to the issue. The supervisor then got on the phone after a hour or more wait and gave me a 5 gb credit and said they would investigate the issue because the usage was made after 12 midnight. I have never had an issue with this company until now and I know that the movies I downloaded was in the supposedly "Free Usage Time". They told me to call back myself on Thursday and they will see if it could be fixed. I don't understand that if they can see I downloaded at the free usage time why can't they credit my gb back to my monthly allowance!!
member for 33 days, 0 visits, last login: 33 days ago
lodged 33 days ago
Comments:
| | Data usage concern adw2005,
Thanks for posting your experience. I would love the opportunity to ask some troubleshooting questions and escalate this situation for research. The LNFZ is meant to be 100% un-metered time between midnight-5am. We will definitely want to look into this further. If you haven't already submitted the account information to us, please e-mail it to me at exedelistens@viasat.com. Thanks! Exede/Elizabeth | |
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| Review by ceciledian - Location: Silver Bay,Lake,MN
- Cost Contract price not specified.
Good "EXEDE - 25 G, works as promised "
Bad "Pre-installation issues, 2 year contract"
Overall "Satisfied/Relieved"
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(ratings match consensus)
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Reviewing Exede 25GB, 12mbps down/3mbps up $130/month. It was a toss up between HughesNet and Exede and after reading all the satellite horror stories I was apprehensive. No other high speed options available here. My husband and I are telecommuting and since we would have a constant connection trading data with our employer 9-10 hours every day I went with the 25G plan. The salesperson gave us an install date but apparently forgot to enter it in their system. But she did remember to charge my credit card! When we called to find out what happened on the supposed install day they had no record of an appointment ever being made. (Why the heck would I call, pay, and NOT set up an appt????) So we got an install at a later date after several aggravating phone calls and a promise for a free month of service (which hasn't happened). When the tech arrived he insisted on installing the modem in our tiny water heater storage closet, not in the kitchen where we wanted it. If we didn't have a wireless router we would have been hosed as there is no room for one to work in the closet, let alone two. He wouldn't stick around to see if our wireless router worked, and I barely got him to wait to verify internet connectivity with my own laptop (while standing in the closet holding my laptop with a hard wire connection. Fortunately it has worked fine, we check the usage every day and no problems with sudden draining of gigs. Latency was a problem with some of the programs I dial into but was able to find a workaround. We probably could have made it with the 15G plan. We aren't downloading movies or anything, but watched a few short video clips with no problems. I just ran a speed test: 6.8 down/2.7 up. Overall: satisfied with how the service works, didn't like the order/install process, and hate the two year contract.
member for 10.7 years, 93 visits, last login: 3 days ago
updated 39 days ago
Comments:
| | Concerned Reps I see that a number of "concerned" representives have chimed in, wanting to be contacted so they could help those poor people who have had various misadventures with this company. I would like to see the results of contacting those "helpful helpers" to see how much they were really able to help.
Has anyone actually contacted "Exede Eliza" or any of the other reps who are saddened by the crummy service you've received? Have they been able to help at all? What was your experience in talking to them. | |
| | Reviews:
·WildBlue
| Re: Concerned Reps I emailed with ExedeZac a couple weeks ago about another question I had, was quite surprised when he called later that day to give his response. I contacted him after I noticed he had responded to some others with service issues and tried to help them out. I was more impressed with him than the people we dealt with over the install, including a manager out east somewhere.
I see Eliza has reached out too. I think Exede being here is a smart PR approach for them, as long as they actually make something happen for those with issues. | |
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| | Customer Satisfaction ceciledian,
Thanks for posting your review of your experience thus far with Exede service. We truly do appreciate the feed-back about what is working well and what aspects of the experience could use improvement. We are listening!
Based on what you described with the issues at the beginning of the scheduling/installation process, I agree that the free month of service you were promised needs to be applied if it has not been already.
I will be more than happy to take a look at the account and take care of that for you. Please e-mail me your account/phone number, a copy of this post (so I have a reference of the situation), and the best time to reach you. My email is exedelistens@viasat.com.
Thanks again for and have a great day!
Exede/Elizabeth | |
| | | Not enough data I have the 15gb plan. I don't even use my Internet much and watch a few movies which uses up all of my data. Is the 15gb plan the most data you can get? I have been so unhappy with my service. The technicians tore up my carpet and left an old dish out in my yard that is still sitting there. | |
| | | | Re: Not enough data Thoward,
I'm sorry to hear that you have been unhappy with the service. Is it primarily the data accumulation that is your main concern? or speeds/connectivity? Whatever it may be, I am here to help!
I definitely would also like to check into the installation concerns (carpet, dish). That certainly is not how we want things to go!!
Feel free to e-mail us anytime at exedelistens@viasat.com.
We have three plan options on the Exede service. 10GB $49.99, 15GB $79.99, and 25GB $129.99.
Take care! | |
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| Review by yochanon - Location: Westport,Carroll,TN
- Cost Contract price not specified.
Good "Works just fine on my Linux!"
Bad "Nothing"
Overall "Price is a little high for me on a disability check, but it's better than being on dialup for another 17 years!"
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(ratings well above consensus)
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I don't know what the problem is with those complaining so much (well, yes, I do...I used to be a computer repair tech and in 10 years I'd say that 75% of the people on computers shouldn't own one in the first place!), everything is right there to examine so one can understand what's involved. Most problems are because the person *didn't* do any homework (lazy), *didn't* know what to say when asking questions before signing up, and now refuse to learn what can be done to remedy the problem. It's simply easier for them to whine and complain.
I was on dialup from 1993 until 3 months ago. I searched for something better all the time, and when I found something I spent a *lot* of time researching and learning about it.
Finally I came to the conclusion that satellite is my only option of high-speed internet where I'm at. Exede has been working perfectly for me since day one. I was a little leery about it working on linux, but it was a breeze to set up and I get 12Mbps+ consistently. I utilize the late night free zone time to do any downloads of large files, etc.
All one has to do is be careful what you're doing on the internet during the day. Too many people simply don't want to 'think', and therefore they're surprised when they find the internet speed slowed way down because they've gone over their limit so quickly by watching stupid youtube video's that everyone and their poodle sends to them in their e-mail (or the one about the autistic kid...yeah lady, youtube eats up that bandwidth. You'd have known this if you'd done a little more research than just reading 'reviews').
As far as I'm concerned, Exede is up there with my list of all my favorite things.
member for 41 days, 5 visits, last login: 29 days ago
lodged 41 days ago
Comments:
| | Thanks for posting! yochanon,
It is good to hear that our company is offering you a high speed option in your area! I am glad that you are utilizing all of the great features like the LNFZ! If you ever have any questions or concers feel free to reach out via e-mail at exedelistens@viasat.com or call customer care at 1-866-945-3258 option 1. Thanks again for posting your thoughts about our service! Have a great day! Exede/Elizabeth | |
| | | :( You would be better off with Millenicom on VZW or Sprint (if sprint has service in your area then clearwire or Milennicom on Sprint)
Sat is the worst thing you can do. | |
| | | | Re: :( Satellite may be his best option. It is highly unlikely he has Sprint 4G coverage where he is and Verizon 4G is heavily capped, even with Millenicom. LNFZ is extremely valuable if you can utilize to its potential and Verizon doesn't have anything like it. | |
| | Reviews:
·WildBlue
| Way ahead of you. We get nothing else out here where I am in the woods, 97% of the imte no cellphone signal either. Silbaco is correct, satellite is my *only* option for this area for high-speed internet. It just took me a while to bite the bullet because of the price and the fact I live on a rinky-dink disability check. | |
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| Review by norton - Location: Holland,Ottawa,MI
- Cost Contract price not specified.
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First month of use on Wildblue - previously only used Charter Cable. Pretty pleased with first month. We stayed within cap but did give up quite a bit of net use to do this. We also gave up TV - we are only using an antenna to get what we can. Cell phones don't work here so also got a land line.
We ordered 15 gig package and used 14+ gigs. We use the late night unlimited use and like that option. Would like to set up downloads for netflix or other use but haven't used it. Like the outdoors here and may - may grow weary of internet with all the strings on its use. Wildblue or someone else could market to us on filling a niche here...
30 day review - pretty pleased but not looking for rainbows and lollypops. Would I recommend it to a friend or neighbor.... Hmmn, maybe. Not displeased.
member for 8.1 years, 1874 visits, last login: a few hours ago
lodged 47 days ago
Comments:
| Review by clynndeleon - Location: Lebanon,Wilson,TN
- Cost Contract price not specified.
Bad "HORRIBLE INTERNET SEVICE "
Overall "Do not use wild blue/ exceed"
| Pre Sales information:
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(ratings below consensus)
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My husband and I purchased a home on the outskirts of town. In our excitement of our our purchase we over looked wether or not we could transfer our Internet and tv. Sadly we couldn't as our new home was 1 mile out from these and all other services EXCEPT satellite. A few months later we seen a commercial for wild blue and upon contacting them for further information we decided to get it.
This was and still is the worst mistake we have EVER MADE!!
I can not check email, watch videos no matter how short. Nor can I upload or down load anything. I've literally paid for almost two years for nothing. The service doesn't even register on a speed test! I have complained to customer service and was told I could cancel and seek alternatives IF any were available to me, rude right? Yeah. I have asked how and why my speeds are literally unrecognizable when I was told I would get 25 Mbps, their response is this isn't how we work. So how do you work then? Because other than take my husbands hard earned money and shaft us I have yet to find out. I continued to pay because I can't afford them to hurt my credit report and after what I've read here today my fears were well earned. I have till December until my contract is up. They will not boost my speed nor will they help us out in ANY way with out me paying over 300.00 to "upgrade" to Exceed and pay more monthly with a new two year contract. They do not listen and care nothing at all for they customers. How do they plan on gaining loyalty from customers when they rob them blind? They don't. They just want your money and they don't care what you get in return. They just want to drag people down further into the dark murky waters and drown you slowly as they watch the bubbles rise as your breathe escapes your lungs. Do not sign, do not give your patronage to this terrorist of a company!
member for 51 days, 2 visits, last login: 49 days ago
lodged 51 days ago
Comments:
| | HomeFusion Once your contract is up you could try Verizon HomeFusion. Yes, it's expensive, but it's better than nothing.
And they service your area.
Verizon store address: 1424 West Main Street, Lebanon, TN.
Good luck.  | |
| | | Resolution Hi clynndeleon,
I am so sorry to hear about this disappointing and frustrating experience!! I would like to have the chance to talk to you more in depth and see what I can do to help. Please feel free to e-mail me your account/phone number and the best time to reach you. It would also be helpful to copy your review from this site into the email as well so I know it's you. Take care, Exede/Elizabeth | |
| | | | Re: Resolution Eliza, could you please post your email address, (or a reliable tech support person) .. I am in the market for sat internet, but I am mobile.. will need to see if the antenna will support..thank you | |
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| | Milennicom Wizkid gave you good tip however go with Millenicom you will get 20GB on Verizon for 70$ do not pay for sattelite.. once your contract ends.
Good luck. | |
| | | You are so right -- wish I'd seen your review earlier Sadly, I did not see your review before I purchased. Everything this user says was also true for me including how rude the customer representatives are on the phone. I cannot believe I'm locked into a 2-year contract with a company that cares so little about it's customer's attitudes and satisfaction. But it is true and I advise anyone who is looking for internet service to AVOID THIS COMPANY.
I have been told the reason they don't care is because generally the customers they serve have no alternatives. And I believe it. | |
| JR437Premium
join:2004-08-04
Fallbrook, CA | wild blue beware If your job is to try and save wild blues reputation I suggest you contact me- talked to customer svc. no help- I refuse to pay you guys another cent -svc sucks - if you cant provide the svc that was promised why lock me in a contract- the blog that is almost ready to go online will with no doubt be viewed by many -I will be informing all of your dishonesty and bad business- Currently you have lost three customers and zero potential but this is just the beginning
johnrohwer@gmail.com | |
| | | not good at all I am going to leave this internet soon because they don't give what they say i have the highest gb thing they give on wildblue and i still cant watch videos or download stuff. | |
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| Review by iowaboy - Location: Fairfield,Jefferson,IA
- Cost Contract price not specified.
Good "Great speed for download. Getting a 24 Mbps best and 15.6 Mbps worse"
Bad "price to amount of data high"
Overall "Works great if you do not have any other choice or what available is real bad. Better than dialup by far"
| Pre Sales information:
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(ratings well above consensus)
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This review is for Excede 12:
Looked at sat internet when I could not get cable or fiber. Only choice we had was dsl that was not reliable or very slow. Would not use for online games but does great for watching news and short videos.
Great thing about Excede is the Free Zone after midnight till 5 am where you can download any amount and not go against your data cap each month. If one can stay awake you can download all the movies you want and watch later when you have time. Also works great for music, software updates and etc after midnight.
Wife used it for her classes during the day when our DSL we use for working from home crashed and was out for 3 days.
Consider this company (Excede) if you do not have any other internet available or you are on dialup. Tech support has been great and friendly when ever I needed to call and they have techs available online so you do not need to wait for long time on the phone.
member for 9.6 years, 1989 visits, last login: a few hours ago
lodged 64 days ago
Comments:
| | your review iowaboy,
Thanks for providing your review of our service (Exede 12). I'm glad to hear that you a utilizing the Late Night Free Zone (LNFZ)!! We are always looking for new ways to meet more of our customers requests and needs. The future is very bright for satellite internet! Thanks again, Exede/Elizabeth | |
| | | Too late I recently joined , and the best advice I can give is make sure it's your only option. I can't deny 12-5 free zone is the best, but during the day it sucks for me. Even if I haven't used it for a while (and I know I don't ecede my data usage). I'm a war veteran, and I depend on internet for my , ,and etc., as well as using specific website, but the hours I need it most it leaves me hanging. Unfortunately, my body won't allow me to wait during these periods when it's sluggish. My internet before ecede bundled telephone with internet, so I tried to save money with ecede. WRONG answer!!! My previous internet by far way better! That's why you cant test it first, and you have to lock yourself in, because if you see before hand, you would definitely think twice!!I only wish I had known before I locked in the 2 yr contract because I certainly can't afford to cancel, and pay for service I'm not ! I was an administrator for satellite internet in Iraq and if you are a veteran you know how it was, well this is Identical!! Don't be a victim like me!! The only fix for me is a way out of the contract | |
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