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Review by norton See Profile

  • Location: Holland, Ottawa, MI, USA
  • Cost Contract price not specified.

My Other Reviews

·T-Mobile
First month of use on Wildblue - previously only used Charter Cable. Pretty pleased with first month. We stayed within cap but did give up quite a bit of net use to do this. We also gave up TV - we are only using an antenna to get what we can. Cell phones don't work here so also got a land line.

We ordered 15 gig package and used 14+ gigs. We use the late night unlimited use and like that option. Would like to set up downloads for netflix or other use but haven't used it. Like the outdoors here and may - may grow weary of internet with all the strings on its use. Wildblue or someone else could market to us on filling a niche here...

30 day review - pretty pleased but not looking for rainbows and lollypops. Would I recommend it to a friend or neighbor.... Hmmn, maybe. Not displeased.

member for 18.6 years, 2833 visits, last login: 14 days ago
lodged 10.6 years ago


Review by clynndeleon See Profile

  • Location: Lebanon, Wilson, TN, USA
  • Cost Contract price not specified.
HORRIBLE INTERNET SEVICE
Do not use wild blue/ exceed
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

My husband and I purchased a home on the outskirts of town. In our excitement of our our purchase we over looked wether or not we could transfer our Internet and tv. Sadly we couldn't as our new home was 1 mile out from these and all other services EXCEPT satellite. A few months later we seen a commercial for wild blue and upon contacting them for further information we decided to get it.

This was and still is the worst mistake we have EVER MADE!!

I can not check email, watch videos no matter how short. Nor can I upload or down load anything. I've literally paid for almost two years for nothing. The service doesn't even register on a speed test! I have complained to customer service and was told I could cancel and seek alternatives IF any were available to me, rude right? Yeah. I have asked how and why my speeds are literally unrecognizable when I was told I would get 25 Mbps, their response is this isn't how we work. So how do you work then? Because other than take my husbands hard earned money and shaft us I have yet to find out. I continued to pay because I can't afford them to hurt my credit report and after what I've read here today my fears were well earned. I have till December until my contract is up. They will not boost my speed nor will they help us out in ANY way with out me paying over 300.00 to "upgrade" to Exceed and pay more monthly with a new two year contract. They do not listen and care nothing at all for they customers. How do they plan on gaining loyalty from customers when they rob them blind? They don't. They just want your money and they don't care what you get in return. They just want to drag people down further into the dark murky waters and drown you slowly as they watch the bubbles rise as your breathe escapes your lungs. Do not sign, do not give your patronage to this terrorist of a company!

member for 10.6 years, 2 visits, last login: 10.6 years ago
lodged 10.6 years ago


wizkid6
join:2002-03-31
Opelika, AL

wizkid6

Member

HomeFusion

Once your contract is up you could try Verizon HomeFusion. Yes, it's expensive, but it's better than nothing.

And they service your area.

Verizon store address: 1424 West Main Street, Lebanon, TN.

Good luck.
Exede Eliza
join:2013-07-30

Exede Eliza

Member

Resolution

Hi clynndeleon,

I am so sorry to hear about this disappointing and frustrating experience!! I would like to have the chance to talk to you more in depth and see what I can do to help. Please feel free to e-mail me your account/phone number and the best time to reach you. It would also be helpful to copy your review from this site into the email as well so I know it's you. Take care, Exede/Elizabeth

Capt
@verizon.net

Capt

Anon

Re: Resolution

Eliza, could you please post your email address, (or a reliable tech support person) .. I am in the market for sat internet, but I am mobile.. will need to see if the antenna will support..thank you
patt2k
join:2009-01-16

patt2k

Member

Milennicom

Wizkid gave you good tip however go with Millenicom you will get 20GB on Verizon for 70$ do not pay for sattelite.. once your contract ends.

Good luck.

kateIL
@uiuc.edu

kateIL

Anon

You are so right -- wish I'd seen your review earlier

Sadly, I did not see your review before I purchased. Everything this user says was also true for me including how rude the customer representatives are on the phone. I cannot believe I'm locked into a 2-year contract with a company that cares so little about it's customer's attitudes and satisfaction. But it is true and I advise anyone who is looking for internet service to AVOID THIS COMPANY.

I have been told the reason they don't care is because generally the customers they serve have no alternatives. And I believe it.
JR437
Premium Member
join:2004-08-04
Fallbrook, CA

JR437

Premium Member

wild blue beware

If your job is to try and save wild blues reputation I suggest you contact me- talked to customer svc. no help- I refuse to pay you guys another cent -svc sucks - if you cant provide the svc that was promised why lock me in a contract- the blog that is almost ready to go online will with no doubt be viewed by many -I will be informing all of your dishonesty and bad business- Currently you have lost three customers and zero potential but this is just the beginning
johnrohwer@gmail.com

anonymous101
@wildblue.net

anonymous101

Anon

not good at all

I am going to leave this internet soon because they don't give what they say i have the highest gb thing they give on wildblue and i still cant watch videos or download stuff.

Review by iowaboy See Profile

  • Location: Fairfield, Jefferson, IA, USA
  • Cost Contract price not specified.
Great speed for download. Getting a 24 Mbps best and 15.6 Mbps worse
price to amount of data high
Works great if you do not have any other choice or what available is real bad. Better than dialup by far
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

This review is for Excede 12:

Looked at sat internet when I could not get cable or fiber. Only choice we had was dsl that was not reliable or very slow. Would not use for online games but does great for watching news and short videos.

Great thing about Excede is the Free Zone after midnight till 5 am where you can download any amount and not go against your data cap each month. If one can stay awake you can download all the movies you want and watch later when you have time. Also works great for music, software updates and etc after midnight.

Wife used it for her classes during the day when our DSL we use for working from home crashed and was out for 3 days.

Consider this company (Excede) if you do not have any other internet available or you are on dialup. Tech support has been great and friendly when ever I needed to call and they have techs available online so you do not need to wait for long time on the phone.

member for 20 years, 2270 visits, last login: 3.3 years ago
lodged 10.6 years ago

Exede Eliza
join:2013-07-30

Exede Eliza

Member

your review

iowaboy,

Thanks for providing your review of our service (Exede 12). I'm glad to hear that you a utilizing the Late Night Free Zone (LNFZ)!! We are always looking for new ways to meet more of our customers requests and needs. The future is very bright for satellite internet! Thanks again, Exede/Elizabeth

Quincy
@ftc-i.net

Quincy

Anon

Too late

I recently joined , and the best advice I can give is make sure it's your only option. I can't deny 12-5 free zone is the best, but during the day it sucks for me. Even if I haven't used it for a while (and I know I don't ecede my data usage). I'm a war veteran, and I depend on internet for my , ,and etc., as well as using specific website, but the hours I need it most it leaves me hanging. Unfortunately, my body won't allow me to wait during these periods when it's sluggish. My internet before ecede bundled telephone with internet, so I tried to save money with ecede. WRONG answer!!! My previous internet by far way better! That's why you cant test it first, and you have to lock yourself in, because if you see before hand, you would definitely think twice!!I only wish I had known before I locked in the 2 yr contract because I certainly can't afford to cancel, and pay for service I'm not ! I was an administrator for satellite internet in Iraq and if you are a veteran you know how it was, well this is Identical!! Don't be a victim like me!! The only fix for me is a way out of the contract

Review by triskele See Profile

  • Location: Dickson, Dickson, TN, USA
  • Cost Contract price not specified.
Nothing
Bait-and-switch sales tactic, horrible service, internet rarely works, often costs over $400 a month
Scam
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

Wildblue/Excede is a scam designed to lure people who can't get conventional internet into a wildly expensive, flaky service that rarely works at all. Don't believe commercial reviews - they're mostly bought and paid for by WildBlue.

Here's what you need to know - WildBlue has a bandwidth meter which supposedly keeps track of how much internet you use. If you go over the prescribed amount (depends on your plan, but the BIGGEST plan is only 25GB), then you're forced to buy more at the staggering rate of $10/GB. If you don't, your speed will be throttled back to an unusable speed (I can't actually measure it because it's too slow to load a webpage at all). It will return to normal speeds only between midnight and 5am (they do this because it's illegal to keep it at a slow speed all the time - but normal people are asleep from midnight to 5am).

And here's the worst problem - their "meter" isn't actually a meter. They customer service reps all admit that they don't actually track your usage (based on the fact that they can't even show you how much you used from day to day). The meter simply displays a random amount, and about every 2 months, it will go over whatever you paid for within a few days so that you'll have to buy more.

I actually can't believe these guys haven't been sued, and I'm hoping they are as I'll happily be a part of the class. I have of course cut this off (and oh, by the way, you have to sign a 2-year contract to get service - cut it off, and you'll get fined the rest of the contract amount (total amount of the months remaining), cost of the gear, and they'll IMMEDIATELY place you for collections (they placed me the day after I cancelled).

Stay far, far, far away. This "company" is trouble.

member for 10.6 years, driveby review (so far)
lodged 10.6 years ago

Exede Eliza
join:2013-07-30

Exede Eliza

Member

Here to help

triskele,

I am sorry to hear about your dis-satisfaction with the service. I can understand where you are coming from and would like to offer to help in any way I can. Feel free to e-mail me your account/phone number and a description of the concerns (similar to this post) and I will be happy to review your account and do my best to find the best resolution. Take care, Exede/Elizabeth

Review by (hidden by request)

  • Location: Grayling, Crawford, MI, USA
  • Cost Contract price not specified.
Upon cancellation WildBlue sent an equipment return box AND referred me to collection
WildBlue gets nasty (and foolish) if you want to cancel their service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

I became a Wild Blue customer several years ago in order to get internet access for a remote cabin in Michigan. I decided to cancel the service because I could not get them to turn the service back on after a long interruption over the winter without agreeing to a new 2 year contract. (I had already fulfilled my first 2 year contract.) As part of the cancellation process they told me they would send a shipping box to return the equipment. Until the equipment was returned there would be a balance on my account.

Before I even received the shipping box they referred my account to a collection agency! So it appeared they wanted me to pay for the equipment and send it back. Nice. I guess they were angry I left their lousy service. I told the collection agency I had no intention of paying them and I would return the equipment when the box came as I promised to do. And that's what I did, promptly after receiving the box.

Now, several months later I get another call from another collection agency for a lousy $12 balance. Why can't Wild Blue simply send bills like most businesses? Do they really think sending all their billing through collection agencies is a good way to conduct business? I told the collection agency rep that I will pay a bill if I get a real itemized invoice. He said he would send one, although he had so much trouble getting my address right I think there's a good chance I'll never see anything and this little nightmare will continue.

What a pathetic operation...

(review was emailed from domain gmail.com)
lodged 10.6 years ago


Abyss1992
Premium Member
join:2012-08-18
Spencer, WV

Abyss1992

Premium Member

well

Tell them they can send the bill to your grave.

Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

Dear ViaSat Customer,

I am very sorry to hear about the issues you've experience with returning the equipment and charges to collections. I would like further investigate this to help resolve this matter.
If you will, please email me at exedelistens@viasat.com with your name, phone number and a good time to contact you pertaining to this. I would appreciate it. Thank you.

jaaboston
@mchsi.com

jaaboston

Anon

this company sucks

They did the same to me and they wanted me to get up on the roof of my house to get the satellite dish for them. They scam you offering "UP TO" X MB and when you realize the system does not get even close to those numbers, they say "SORRY WE SAY UP TO" so deal with it. Companies like this should go out of business for lousy and poor customer services and scam based practices.
VSat robbed
join:2013-07-29
Tehachapi, CA

VSat robbed

Member

excede wild blue Customer service is horrible!! Robbed me

Most horrible customer service ever..I had internet service transferred from one house to another after moving. Installer used my 15 year old son's laptop to set up service and had him sign for it. I never spoke with installer. After a few weeks the internet suddenly stopped. Excede somehow managed to disconnect service at new house and reactivate service at old house!! Took two weeks to get return shipping box with no return shipping label! Two more weeks to get a label!! So I got billed $322 for equipment. And no internet at new house. Returned everything from.old hiuse and got billed $322.50 one week after equipment was received by excede!!!! I still have no service at new house and have been billed for two sets of equipment at old address. Customer service is the worst I have ever experienced. Called today and hot disconnection after twenty minutes of holding while account was being reviewed! No call back..
Called back and requested box WITH SHIPPING LABEL be sent to me to return equipment from new house. I'M DONE!!!!!##They wont waive early termination fee?? Not once was anything offered to correct all the MISTAKES MADE ON THEIR END. And contract was signed by a 15 yr old!!!
GOOD LUCK GETTING A SUPERVISOR ON THE PHONE!!
Maybe I can start class action lawsuit since my son signed. Not me??????
How can a company screw up so much and then charge you because you're not getting what you paid for??? UNBELIEVABLE AND WRONG.
Exede Lizz
join:2013-03-06
Davenport, IA

Exede Lizz

Member

Re: excede wild blue Customer service is horrible!! Robbed me

VSat robbed,

Hey! I would like to help you in regards to the service issues, equipment return, and charges that have been applied. I understand you have had a difficult time getting this resolved, but I would like the opportunity to do so for you. Please when you have a minute, send me an email with your contact information and a good time to reach you. -Exede/Lizz

Review by lynnkedrowskiblakemore

  • Location: Paris, Henry, TN, USA
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

What a joke of a company! They double charged for installation and when I called to resolve they could not find the charges. Well my american express has both charges on the statement which was paid. After being on hold, then I talked to the rep who was not helpful and he disconnected me. I will be changing services. They are very unprofessional.

(review was emailed from domain gmail.com)
lodged 10.7 years ago

BigVe
join:2005-07-15
Gulliver, MI

BigVe

Member

Well...

You better guard your credit card as they will charge what they feel like and resolution for refunds is near impossible(or impossible)

Abyss1992
Premium Member
join:2012-08-18
Spencer, WV

Abyss1992

Premium Member

Re: Well...

Or draw all the money out of that account cancel the credit card and start another bank account.

Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

Hello Lynn,

I understand you have double charges and would like to have this reconciled. I will be more than happy to assist you with this matter and obtaining a resolution to it.
Send me an email to exedelistens@viasat.com with your name, and phone number to your account. I can look into this and offer my assistance. We want to help. Thank you!






Review by (hidden by request)

  • Location: New Bern, Craven, NC, USA
  • Cost Contract price not specified.
god alternative to DSL if it had delivered on what was offered
miss lead by Direct TV and Wild Blue appears bate and switch to more expensive
could not provide service for down loads without running out of service for the month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:



Like many reviews I have read where people looked to Direct TV and their partner (Excede or Viaset or Wild Blue which are all the same company) were lead to believe that they would provide internet service that would allow one to rent movies etc. only to find out that the plan they sold you was a "bate and switch" scheme. The user would not have a plan that was sufficient causing you to either switch to a more costly plan, not have service the rest of the month, or cancel the contract faced with $300 + fees for doing so. Wild Blue or whatever name they go by also had hidden fees such as when

the technician showed up you would be faced with a $75 fee for a pole.You were not advised that you could get a second opinion. Please check the reviews on Wild Blue > "www.dslreports.com/comments/2554. One note to the Direct TV relationship that once they had you sign on they would pass you on to Wild Blue with no support in dealing with them. Second comment concerning Direct TV add concerning free relocation of their TV services cost $99. Direct TV concern for their customers could be said as questionable. Direct TV was not aware of all the issues reported in the reviews about Wild Blue.



(review was emailed from domain bellsouth.net)
lodged 10.7 years ago


Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

Hello ViaSat Customer,

We have partnered with Directv to provide Exede customers with an option for television at a discounted rate. I understand how you feel concerning how Directv sells the service, but it's intended to offer more besides the Internet. We do care about you as a customer and even if there is any miscommunication or anything you are unsure of, I will be more than glad to help with any questions or concerns. You can email me at exedelistens@viasat.com with your name and phone number and a good time to call and I will be sure to follow up with you. Thanks!

Review by misfit-138

  • Location: Hesperia, San Bernardino, CA, USA
  • Cost Contract price not specified.
horrible experience
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

This excede wild blue internet was horrible from the get go they told me no installation fee no activation fee. However, I was charged for both and I am also being two months ahead .Now on top of that I find out won't work for playing video games such as first person shooters or watching Netflix. So I am now stuck with a horrible internet that won't work for what I wanted it for ,and theres no way out .I've only had it for about a week but I have to pay a cancellation fee of a $380 plus the $122 for the first bill. It has become a very expensive complicated process no 30 day window to get out as soon as your in your stuck .Also the internet didn't work from the day we had it installed so it been very bad from the beginning.

(review was emailed from domain hotmail.com)
lodged 10.7 years ago


mtn_area
@charter.com

mtn_area

Anon

There's

An ISP in the area called WISPRENN. Give them a shot. It's point to point wireless but it's 8 megs for around $60/mo I believe. Definitely will work for gaming and whatnot.

James M
@opera-mini.net

James M

Anon

Re: There's

they are hard to get a hold of and have been told there is a waiting list - desert wireless is another

Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

Hello Misfit,

We want to ensure that all customers are satisfied with the service we provide. Exede is a great option for High Speed Satellite Internet. However, Inherent latency in satellite Internet makes it difficult to compete in many live-action online games. Some games may not work very well at all. The $49.99 that all customers are charged up front is the setup fee and covers your installation and equipment fees. I would like to take this conversation further to better help and understand your concerns to obtain resolution for you. Please email me at exedelistens@viasat.com with your name and phone number with a good time to call. I would greatly appreciate the opportunity to assist you. Thanks.

Review by (hidden by request)

  • Location: Gallatin, Sumner, TN, USA
  • Cost Contract price not specified.
Simply awful!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

called Direct Tv to bundle my Tv and internet together. I was transfered to a company named Exede. I talked to the Exede specialist and I asked him workable questions of his sevice. He asked me what devices I run in the house. I told hime iphone, Ipad and a occasional netflix movie. He told me that I could not watch a netflix everyday but an occasional watching of netflix would be ok but netflix does eat up alot of memory. We watched 2 netflix movies and a average amount of iphone and Ipad use and our internet was at a crawl as all data was used in less than three weeks. I feel as though that this is not what they told me and called to cancel. I was told that they will charge me $300.00 to do so. I told them that their service is not what they told me and continue to tell me that they will charge me $300 because I did not finish the contract but they sold a service that is uncapable of doing what they say and it shows after reading all these reveiws!! To me your contract can not be carried out if your service is misrepresented!! Horriable Company!!!!

(review was emailed from domain yahoo.com)
lodged 10.7 years ago

ractar
join:2013-06-03
Henderson, TN

1 recommendation

ractar

Member

Are you really that uninformed?

What did you order? What was the usage cap? Chances are that you ordered the 10 gig/month package. You can increase at any time to the 15 gig/month package, which will obviously help some.

However, first thing is to go to your Netflix account and lower the quality of video to get to about .3 gb/hour vs best quality at 2.3gb/hour for HD. If you watched two HD movies at 90 mins each, that's 6.9gb right there.

If you want internet service, get cable or DSL if possible. Satellite is for people who can't get cable or DSL. It's more expensive, higher latency, and much lower bandwidth caps.

Also, from midnight to 5am local time, you get unmetered service, so you can watch all the Netflix you want during those hours (which certainly is a pain to schedule, but it is what it is).

For those two 90 min HD movies, you could have watched almost 21 hours in their lowest video quality settings instead of 3 hours.

Having just ordered internet service through Exede, I know that they asked me what I would be doing, and ESTIMATED my usage using their own little formula, but they also told me about the bandwidth cap, the free hours, the length of the contract, and when I asked about early termination, was told $15/month for the unused months.

However, ATT is a bunch of idiots and can't get service to me and cable doesn't come out to where I am. I have no other viable choice for internet, but something beats nothing.

You failed to do your due diligence before buying and now you want to blame the company for you not knowing what you were buying. It's not fair to them, and it only serves to make you feel as though you are right when you're actually in the wrong here.

cyclecat
@termbilling.com

cyclecat

Anon

My Wildblue Experience! They're Crooks!

Just had dish.net installed because VIASAT/WildBlue stopped working 6 days ago only options were to upgrade to Excede (with new 24 month contract) or pay for service call. Called WildBlue to discontinue service thinking I would get pro-rated bill with possibly 6 days refunded for no service and remaining 10 days of billing cycle. NOT a chance of any refund of monies forced to be paid in advance. VIASAT/ WILDBLUE are CROOKS!!!!!!!!
wirelessdog
join:2008-07-15
Queen Anne, MD

wirelessdog

Member

Re: My Wildblue Experience! They're Crooks!

and this has what to do with the review? Write your own review.
nwcountry
join:2013-07-29

nwcountry to ractar

Member

to ractar

Re: Are you really that uninformed?

this is crap, they "hard-sell", I called several times just to see what they say when you want to purchase a package. Even Albert Einstein couldn't catch all the "hidden" bull! The out-and-out lies they tell people, especially when they think they have a "live" one!

I'm fighting to help my older sister who, no, she doesn't know a lot about internet service, but all she has is her games she likes to play. She is alone now, and living on so little. So she calls this "company" for help and gets ram-rodded into buying something that they knew damn well wouldn't hold up for her games (just facebook slot games).

Customer care is what should be the focus here, Customer Service, anyone remember that??

Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

Hello Exede Internet customer,

I understand your concerns about not having enough data for your Internet needs. Although I understand the sales agent went over what can accumulate data and how to manage your data with us, it still wasn't enough.

We want to ensure that the service will work for your needs and do have many options available to help offset your monthly data that you pay for. If you like, I can take this conversation further and even give you a call to discuss. Will you please email me at exedelistens@viasat.com with your name, phone number and a good time to call?
Thank you.

Review by Jayanne07 See Profile

  • Location: Portage, Columbia, WI, USA
  • Cost Contract price not specified.
Bad doesn't come close. Horrible.
Lied about service, my autisitic son devastated :(
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:

Okay, normally I am a HUGE review reader before purchasing things. I did not read reviews of Exede but you bet I am leaving one. I have been a Charter customer for many years. I love their service, but I don't like the cost. We were paying close to $175 a month for a bundle and never used the phone. So I decided to switch to Direct TV and bundle our internet

When I spoke to the lady from Exede she asked what we used the internet for. I told her Facebook, news sites, YouTube, Etc. I also verified that we could connect via WiFi because my autistic son is on YouTube on his tablet a lot and he would be devastated if he couldn't use it. Okay, yeah that will be fine, was the reply I got. She said if it got close to our limit it would slow down some. She never mentioned it would not do what it is supposed to do. Okay.

Install was GREAT. We had the same tech for our Direct TV install, very personable, on time, wasn't upset at all about the chaos of my home/kids, which was all great. I signed the after install thing and he went on his way, I was in a hurry, my son had been having issues with his eyes, swollen, scratched, had to go to the ER, etc. He was very understanding of my need to rush through and he did what he needed to do.

My install was on May 31st, first bill was taken out of my checking account June 1st. We reached 100% of our monthly usage June 6th. 6 days!!! Are you serious?

Now the biggest issue I have is that I told them what I needed/used this for. The response was it would be FINE. 6 days is NOT fine.

I called the company to tell them I want to disconnect, the rep argues with me, I request a supervisor, he transfers me to corporate who informs me I cannot talk to a supervisor but she can help me.

I explain the situation to her, my non verbal autistic son is BASHING his head into the wall because he cannot get a tablet to do as he believes it should. He is angry and I cannot explain to him what is going on. He has put his head through 2 iPad screens. I took the Galaxy Tab away and hid it and now he is livid. After speaking to the rep, he has proceeded to lock me out of the bathroom, which he flooded along with my kitchen. He has been trying to climb our radiator water pipes, because he cannot do what he does. I am so freaking mad.

So anyhow, the rep informs me the best she can do is waive $200 of the $360 disconnect fee or upgrade us to 15GB (which will last him another 3 days), and credit us $25 a month for 10 months. Seriously, all I want is the service disconnected. Had I have known the mess I would have kept my Charter internet and paid a little extra. My son is literally causing damage to his head/brain over the internet and all the Exede people are concerned about is a few bucks. I can't afford to pay $160 to disconnect the service. My son's medications and supplements cost a fortune. Like, clearly these people have no heart. I will be reporting to the BBB and posting bad reviews on every single page I can find, in every Autism group I am an online member of, on my blog, etc. if they do not disconnect my service without charging me for it.

I the only reason I have internet is for my son. Had that lady said, oh this probably won't work for your son (whom I explained about) I would not have done it. Heartless heartless people. Well... hopefully karma pays a visit.

member for 10.8 years, 1 visits, last login: 10.8 years ago
updated 10.8 years ago

ArizonaSteve
join:2004-01-31
Apache Junction, AZ

ArizonaSteve

Member

Should have tired Exede!

With mostly bad reviews why would you even try Wildblue?
Exede satellite service from ViaSat is reported to be a good option for people who live out in the sticks and can't get anything else. I know, I can't believe it either but they are offering speeds up to 12/3 Mbps starting at only $49/mo. or more if you need more data. I've always heard horror stories about satellite but Bob Heil uses it every week to broadcast the Ham Nation show from a remote area in Missouri using Skype and it usually works great. I can't even detect any delay and I though there should be about 1/2 sec. delay going each way but you'd never know it. You may want to check that out as well as watching the show to see how well it works. He was home in Il. this week and didn't use it but he's used it on previous shows.
»www.exede.com/internet-packages-pricing
»twit.tv/show/ham-nation

Dissatisfied
@embarqhsd.net

Dissatisfied

Anon

Re: Should have tired Exede!

I don't know about all areas, but in Virginia Excede and Wildblue are the same thing. They are both horrible companies with terrible customer service. They say their service "works" even if it takes 3 minutes for a webpage to load and you cannot watch movies. I have not been able to use the Internet since their dish was installed a few weeks ago, but they will not stop the service unless I agree to pay $350. We're still in discussions. It's not worth the risk that it might work in your area since they don't let you out if it doesn't.
Jayanne07
join:2013-06-08
Portage, WI

Jayanne07

Member

I didn't read them...

I didn't read the reviews I was just trying to save some money because everything is really starting to add up. I can't even afford to pay for a new heavy metals test for my kid, much less some other treatment options, I thought if I could save some cash... I normally read reviews, but the one time I don't was the one time it mattered.

isp10002
join:2012-10-24
ARRIS CM3200
Asus RT-AX88

isp10002

Member

Re: I didn't read them...

Well is dsl avaible in your area? Dsl is usally a lot more cheaper than cable and works just as good, Really u should have just stuck with charter,i mean how much does your son use youtube? Video streaming Uses a lot of data for example a 1 hour hd movie is like 1-2 Gbs.
Jayanne07
join:2013-06-08
Portage, WI

Jayanne07

Member

WildBlue and Exede are the same?

I get my billing from Wildblue, I signed up for Exede and they are horrible... just saying.
Jayanne07

Jayanne07

Member

DSL

He is on YouTube a lot. His only interests are coloring and YouTube. I thought for ease of things and to save a few bucks bundling my Direct TV with internet would be good, but I was wrong. I am going to have to go back to Charter, I think. I don't want DSL because it requires a phone line and I don't want to pay for something I don't use. I have no use for a home phone. I am just so mad because seriously, who misleads someone like that? I mean if it only affected me, okay, fine, but it doesn't. It affects my 9 year old son, and it hurts to see him hurting himself because he can't get a DELL commercial to play on YouTube, or watch a Wiggles video. He could crack his head open banging it on the floor or wall. I just don't understand how someone can be like that.

isp10002
join:2012-10-24

isp10002

Member

Re: DSL

for dsl you do not need to get a home phone. you can get a dsl connection without a home phone and assuming you have telephone lines at your house.
Jayanne07
join:2013-06-08
Portage, WI

Jayanne07

Member

Re: DSL

Oh really? Hmmm, might check that out. I have to finish dealing with these dishonest, immoral, etc. and more bad things people first.
wirelessdog
join:2008-07-15
Queen Anne, MD

wirelessdog to isp10002

Member

to isp10002
said by isp10002:

for dsl you do not need to get a home phone. you can get a dsl connection without a home phone and assuming you have telephone lines at your house.

Sometimes this is correct. It depends on who the provider is.

Doombot
@mycingular.net

Doombot

Anon

Wildblue good choice

I've had wildblue for about 7 years. Awesome service. Quick, easy to set up and use. A couple of times I've had technical glitches, and their customer service reps got me taken care of without any drama.
wirelessdog
join:2008-07-15
Queen Anne, MD

wirelessdog

Member

Re: Wildblue good choice

Then write your own review.
ractar
join:2013-06-03
Henderson, TN

1 recommendation

ractar

Member

I think you're being unreasonable.

When you told them your son uses Youtube, did you tell them that he used it all day long? Watching videos on Youtube and watching videos all day long are two completely different things.

On Youtube, there is a little gear looking thing on the videos, you can change the quality of the video which will use less bandwidth, but you'll still go way over your limit regularly.

Let me be completely clear here. Satellite internet is pretty much a "last resort" for internet service. Cable is normally fastest, then DSL, then point-to-point wireless service (WISPs), then 4g cellular, then 3g cellular. While Exede/12 claims 12mb/sec speeds (and they may get that), the usage caps make them better than straight cellular service (most are capped at 2-5gb/month, though Clear isn't, if you're in their service area). So, 10gb/month on Exede is really a last resort for the most part.

Unfortunately, if you were WEST of the Mississippi river, you might qualify for the recovery act stuff at 60 gigs/month, but if you're east of the MS river, you're screwed.

Also, how Exede would be cheaper than just cable internet also seems odd. With cable, you had a bundle, so yes, it was more expensive, but cable internet should be close in price to Exede's 10gb plan, if not less.

Your blame is mis-placed. You failed to educate yourself as a consumer, and the blame is yours. You're expecting Exede's staff to understand not only Autism, but your child's level of Autism, and that's not realistic.

Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

Jayanne,

I am very sorry to hear of your experience thus far, we do want to help resolve all your issues. I would appreciate the opportunity to offer my assistance and help resolve your issues with your data usage. Can you email me at exedelistens@viasat.com with your name, phone number and a good time to call? Thank you.