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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1 days ago
 Cottage Grove,Dane,WI
 Contract price not specified.
| Value for money:
(ratings below consensus)
|
RUN . . . don't walk . . . away from this company. HORRIBLE customer
service. "Signed" the mandatory 2 year contract over the phone, and 5 days
after it was installed, realized that it was not compatible with my laptop
(I telework one day a week from home). Called immediately to see, given
the circumstances, if I could cancel my contract, and was told flat out
that I would have to pay the $15/mo. termination fee for the rest of my
contract, which was 23 months. I explained over and over again that I
didn't know that the service wouldn't be compatible with my work
requirements, but they were completely unsympathetic, and won't even come
back and remove their dish! They said they'd send a UPS box and we would
have to take it down. When I asked what we were supposed to do with the
pole (which is cemented in), they suggested we use it as a tether ball
pole, and then laughed. Completely disgusted with this company's customer
service. In addition to my termination fee, they're also get to keep my
initial registration fee, so all told, they made approx. $500 off of me for
nothing. For those of you with cell phones, many cell phone companies now
offer "hot spots" that give you unlimited data. Please look into this
before you sign up with Wildblue (Exede). It's basically the same price
and speed, only you get unlimited data instead of having to watch how much
data you're using every month and you won't have to worry about cruddy
customer service.
-
Comments:
 | | receipt Make sure the return package is a mandatory 'sign for receive of box'.
That is your only guarantee that the box does not magically disappear after it gets to WildBlue. As they may deny it even arrived due to a 'bulk package'(multiple boxes) drop off by the delivery company. | |
| |  tobyTroy Mcclure
join:2001-11-13
Seattle, WA | Re: receipt "not compatible with my laptop"
Huh? | |
| | |
1 edit | Re: once a week laptop to work My guess is a VPN to work once a week, so encryption and the lag and you know the rest, here on Hughesnet/Wildblue Isle.
edit: "Hughesnet/Wildblue Isle." : for all you young whipper snappers, a tv show called Gilligans Island, where they were ship wrecked and kept trying to get off the island but kept failing and were stuck there for 3 years and got ship wrecked there again for a couple of hours afterwards. Then freedom!!! Beautiful freedom!!! | |
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Review by (hidden by request)
(review was emailed from domain estesgrp.com)
lodged 17 days ago
- Estes Park,Larimer,CO
- Contract price not specified.
 "Absolutely Nothing" "The Customer Services, The Connection, The Charges, EVERYTHING!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
|
I Apologize for the length but it is worth it to read!
ViaSat/Exede/WildBlue internet is a rip off. Literally the worst internet service I have ever had. Had it for less than a week and was only able to connect a few times. We would try to get on to a website and after taking 10-20 minutes to load we would then be kicked off which would then take another10 minutes to reset. Trying to watch anything from Hulu to Youtube would take several tries and then would take forever to load. It just isn't worth it.
I was sold this internet service thru Direct-TV as the only bundling option in my area. I agreed to it because the sales lady on the phone made it sound pretty good. They did not explain that it was satellite internet or that the usage was limited.
When the installation guy came to install the internet and told me about what the internet was really about I tried to inform him that I no longer was interested in purchasing this service and that I did not want him to install it. He then told me that he was unable to do that. He had to install the service but that I would be able to cancel it within 30 days with no charge. Reluctantly I agreed and decided that we would give it a shot.
After experiencing abysmal connection capabilities after a few days we decided that it just wasn't worth it especially for what they charge $64.61 including their modem which is an additional $10.00 (and they have made it o that no other modem will work with their services so there is no way around the fee unless you outright purchase it which is over $200.00) The guy installing it told me not to purchase it because if I did then if anything went wrong I would have to pay for a technician to come look at it which
could be very expensive. If I just rent it then they have to fix it no matter what.
After waiting over 45 minutes to talk to one of their operators I was told that there is no trial period and that I would have to pay a cancelation fee that would be the remainder of my contract which was $64.61 x 23 months (They do not allow you to sign any contract lower than 2 years) which would have been $1,486.03 so probably more around $1,500.00 by the time taxes and all that was added. In shock I explained to the operator what the installation erson had told me and luckily I had recorded him stating the 30 day trial. She waved the cancellation fees and disconnected my service.
After my service was disconnected I asked about the $64.61 that I had been charged for a month of service and that I please be refunded what was not used. She explained hat they do not refund un-used services. I then explained what the installation employee had told me again and she said that she would put in a request. I then said that if you do not get refund then I should still be able to use the remaining amount seeing as I have paid for it (Even though it doesn't even work). She then stated that if I were to continue to use it the remaining time then I would have to pay the cancelation fees. However she was going to send in the request seeing due to what the
installation employee had told me. With all that then I was explained what I
needed to do to return their equipment. Which I thought would be to schedule another appointment to have an employee of theirs come to take the satellite down. That was not the case.
They explained that they would send a box and instructions to my address and that I would have to place the equipment in the box and send it back. I was a little shocked at this because it is a satellite internet service which I was thinking that I would have to take the entire satellite down and place it in a huge box. No all they wanted was the modem and this small electronic thing that they attach to the satellite pointing at it. (side note they wanted to charge over $250.00 to purchase the modem from them instead of incurring the $10.00 monthly charge for it. When I asked why it was so
expensive for the modem they told me it included the satellite and now in returning the equipment they don't even want it) It just goes to show how much this company rips its customers off. Ok I thought well at least I won't have to pay a disconnect fee.
It was also explained to me that I had 20 business days from the day of disconnection not from the time I received the box to return the equipment or I would be charged $300.00 for the equipment. That's a little ridiculous but she assured me that the box would arrive in 3 days giving me 17 business
days to return the equipment. So I agreed.
I did not receive the box in 3 days, worried I called the company again (this time I had to wait over an hour before anybody answered my call) I spoke to another lady and she looked into it right away putting me on hold for an additional 15 minutes while she figured out why it wasn't delivered. She then explained that there were shipping errors and that it should arrive in 2 days. I then mentioned the 20 business days and she assured me that I would still have plenty of time. I then waited two more days for the box to arrive and on the third day I called again, after waiting on the line again
for over an hour (doesn't matter what time you call) I was put thru to an operator and which again she looked into the issue and put me on hold for another 15 mins. She said that it would arrive the next day. Luckily it did. I then wasted no time and climbed up a latter to remove the small electronic box off the satellite which was very difficult. I placed it along with the modem into the box, wrote down the tracking number and sent it that same day. I followed the tracking number to make sure they received it before the 20 business day deadline. Now I still have a huge satellite on the side of my house and am not quite sure what I am going to do with it. I will probably take it down when the weather is more suitable. I live in the mountains and the winters are very windy and we receive lots of snow.
I never received any information back about whether or not my refund was processed. I really didn't want to deal with waiting on hold and explaining my story so I chalked it up to a loss of $75.00 (I feel that this policy should not be in place but seeing as what kind of company they are it's probably the only way they make money) After all of that I thought that I was finally finished with Wild Blue, I was mistaken.
It has now been 2 months since I have disconnected the services and I recently
just received an email stating that my account was charged $354.00 by them, I called immediately. After waiting 45 minutes to be connected to an operator I asked about the charge. He told me that he did not know what it was for but that he would look into it and placed me on hold for almost 20 minutes. He then stated that they would refund the money but that it would take up to 2 weeks. I was not ok with that, seeing as it is a substantial amount and he wouldn't even tell me what the charge was for and stated that there was nothing he could do to speed up the process of the refund. I also asked him about the request for a refund and he told me that they do not give refunds, which I then explained to him that two operators I had previously talked to said they would put in a request because of what I was told. He said that there was no request made. I then asked to speak to a supervisor because he just kept repeating that it was policy. He then put me on hold for another 15 minutes. When the supervisor came on she asked for all my account information yet again before she would talk to me about the issue. I=
then explained what I had told all the other operators and what they had told me. She then told me that it is policy that they do not refund any money. I then said that one of their employees had clearly stated that I had 30 days to try Exede, and seeing as I did not have their service for a month and was not allowed to use the remaining amount that I should be refunded what was not used. She then started to yell at me saying that the man that installed the equipment was not one of their employees. I then asked her why are they installing the equipment if they are not employed by the company that's not a reassuring thought. She then just restated that they are not employees and cannot make those kind of promises. Frustrated I then said that that is absurd which made her angry and ask why I even got ViaSat/Exede/Wild blue in the first place which I replied that they were the only company that Direct-TV would bundle with in my area. She then stated that they don't bundle with Direct-TV and pretty much called me a liar. I then stated that it is advertised on their site as well as Direct-TV's. She then stated that she has worked there for 5 years and knows what company's they bundle
with. I then hung up.
This company is Horrible and now I can see why it has such horrible reviews. I wish I had seen all of the reviews before I agreed but you live and you earn. I only hope that this will help others in the future. This is the first review I have ever made in my life because this company is the worst one that I have ever dealt with. I have never been treated like this by a company and I don't think that what I was asking for was that outrageous.
I now have Cable Internet thru another provider at half the cost Literally 29.99/month unlimited use 12mbp that I can actually connect to and use. I have had no problems so far. I am extremely happy and ended up saving much more than what was offered with the bundle.
Comments:
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Review by tindari 
member for 7.9 years, 2 visits, last login: 18 days ago
lodged 18 days ago
- Colville,Stevens,WA
- Contract price not specified.
- "It's almost like having an internet connection in a rural area."
- "Dial-up is more reliable by far. This service is abysmal."
 "Don't waste your money."
| Connection reliability:
Mail,DNS,News:
Value for money:
(ratings below consensus)
|
First and foremost, I did not buy or install this service, so I can't rate pre-sales information or install coordination. I am house-sitting for a friend who already had this service. I have no idea how honest they were with him or how good the installation went.
WildBlue is by far the worst service in terms of reliability that I have ever had the misfortune of experience. I find myself struggling to describe how abysmal, wretched, terrible, frustrating, aggravating, and ridiculously unreliable this service is.
During the process of searching for WildBlue on DSL reports, my connection went down. Resetting the satellite modem takes about ten minutes before the connection is restored.
Once that was done, I then tried to log in to DLS reports website and because I have not reviewed for a long time, my password needed to be reset, which involves me logging in to my webmail to reset it. WildBlue went down -again- during that process, and it took me another ten minutes to reset my DSL reports password.
After twenty-five minutes, I was able to log in to DSL reports. and begin writing this review. The connection has reset a third time and I have now spent forty-five minutes and have only managed to get this far in the review. I haven't managed to complete a google search to find out what zip code I'm at either.
In the last 48 hours that I have been here, I have noticed that during the daylight hours, the connection will drop for 8 to 20 minutes frequently, sometimes as often as five minutes after reconnecting. During the night hours this seems to only happen twice.
Websites are incredibly slow to load when they do load at all. If it is an HTTPS connection, it takes even longer. Trying to watch an online video, such as a short (4 minute) YouTube clip might take five or six tries, because of how slow this service is to buffer and because of the terrible latency and packetloss that it suffers.
At about 7 am this morning I began a continuous 1 byte ping to www.yahoo.com (ping -t -l 1 www.yahoo.com). It is now about 1 pm and here are the results. The data are self-evident:
Ping statistics for 206.190.36.45:
Packets: Sent = 9776, Received = 8765, Lost = 1011 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 671ms, Maximum = 3914ms, Average = 1893ms
And that doesn't give you an idea of the myriad "Destination net unreachable." messages that I got while waiting for reconnection either.
Keep in mind that 10% packetloss over a five hour period does nothing to describe the aggravating 10 to 15 minute losses of service you'll see. I've lost service twice more while writing this review and I will be copying and pasting this into a notepad document just so that I can manage to post this review before the service goes down -again-.
I am probably failing to describe just how annoying it is to deal with this service.
Dial-up is more reliable. Dial-up may be slower, but at least with dial-up you -have- a connection that you can count on to be slow.
I haven't even gotten into the latency issues. 1 to 4 second delays with an average of 2 makes -any- form of activity requiring a stable connection to be a waste of time.
It has taken me nearly an hour to write and submit this review, when I could have done it in five minutes at my own home.
WildBlue is charging customers exorbitant amounts of money for something that is truly worthless in terms of reliability.
The data limits are another story. The plan these folks have is a rolling 30 day plan. WildBlue monitors their data consumption and places a 17,000 MB cap on their download and a 5,000 MB cap on their upload. If at any time in the last 30 days, either value is exceeded, their speeds are throttled to 128 kbps down 56 kbps up or their service may even be terminated temporarily. It can take up to 24 hours to get the service restored to full speed, and only when the previous 30 day total remains lower than those values. A fresh installation of Windows and a few installations of essential programs could potentially force you to pay inflated broadband prices for what amounts to a terrible dial-up connection for a full month.
If you have any plans to use Peer to Peer software, do any Online Gaming, Video Streaming, Online Data Backups, Cloud Storage or use of Dropbox, FTP, or any other form of filesharing for more than anything but small file size text files, find a different service.
If all you care about doing is checking your e-mail after the sun goes down, and you're willing to drop over $80 a month to do it, then this facade of a "service" is for you.
By the way, I lost my connection while posting this. So in the time it took me to begin the process of reviewing this ISP here at this website, I was disconnected 6 times.
Comments:
Reviews:
 ·WildBlue
| Post Script (After an hour, I got a speedtest result) Right after I posted the review I realized that I missed a speed-test results. It only took me a half hour to take the speedtest and get a result that would "share" properly and another half hour to actually post it here. (I disconnected twice while trying to test and three more times after testing.)
Speedtest.net test:
»www.speedtest.net/result/2588130905.png
"Best server" chosen by ping time. 3265 kbps down and 79 kbps up.
To further expand upon how absolutely terrible this service is, between the hours of 11 am and now (2:20 pm) Iv'e spent more time waiting for the satellite modem to re-establish a connection than I have actually being connected to the internet service. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 18 days ago
- Pahrump,Nye,NV
- Contract price not specified.
- "Bad Service and Dishonest Company Practices"
- "Please Don't Get This Service!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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Please for your own good Do Not Get This Service!! When they come out to
install they use a wireless devise to do your paperwork, and you get no
copy. So you later get your contract and its not what you ordered but
the more expensive one with a longer lease term. The service was so
slow we didn't even use it (it's horrible) sit and wait.
We cancelled and paid more to get out of the Longer contract than we
should have. Then they charged for the equipment even after they had a
tracking number that proved they received it so we had to dispute thru
the bank. The worst company ever, all they do is steal your money......
If they were my only choice for internet I would do without and we have
online sales companies, IT'S THAT BAD!!!
Comments:
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Review by ConcerrnedCX
member for 20 days, 0 visits, last login: 20 days ago
lodged 20 days ago
- Denver,Denver,CO
- Contract price not specified.
- "The service is great but..."
- "they have the worst customer service."
- "Customer service is service...shop around before you buy!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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I had several issues with Wildblue/Exede but after I spoke with their supervisors directly I was given back the 300 for equipment and 250 for other charges IMMEDIATELY. I spoke with 3 different supervisors (Jason Webb, Immanuel Perry, and Mundy Horton) on one phone call, and the first two didn't know how to help but Mundy was able to. They were all surprised I had their direct supervisor contact, but after I persisted and let them know that I knew they were supervisors at Transcom (handle Wildblue cust svc) they helped me. This took me 3 months to get to the bottom of this customer service smoke screen, but that's the reason Wildblue isn't very helpful when you call them...it's not Wildblue on the phone. If you had the same issues I had with bad charges call Mundy Horton @ (303)800-5912 or email mundy.horton@transcom.com
Comments:
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Review by QuarterLap
member for 28 days, 0 visits, last login: 28 days ago
lodged 28 days ago
- Rosholt,Portage,WI
- Contract price not specified.
- "Sometimes have good service"
- "Support is horrible, could not access my own website"
- "Do not get them, horrible provider"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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They are horrible I contacted them, saying that I could not access my companies website. So I can edit and make it look a bit better. They tell me there is nothing that the tech department can do. So they say I have to wait 72 hours to get a reply. Not even guaranteeing that it is going to be fixed. I mean it is just stupid.
Comments:
| | We can fix that QuarterLap, this is something that we can have our engineers look into and correct. I would be happy to get this taken care of for you if you can send me an email at exedelistens@viasat.com. Thank you. | |
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Review by (hidden by request)
(review was emailed from domain hotmail.com)
lodged 39 days ago
- Dover,York,PA
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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Comments:
| | Terrible service I can honestly state that after moving around the country and having several I.S.P. that Wildblue is absolutely the worst. Even according to Consumer Reports it is on the bottom in customer satisfaction, only marginally ahead of Dish. Their customer service wait time is nearly 30 minutes on the phone and all they tell you is to reset your modem, we will send someone out to realign your dish, or it is your computer's problem. In the past 9 months I have had my dish realigned 4 times. In the past 9 months I have had to disconnect and reset my modem at least 100 times. That correlates to nearly once every 3 days, but some days it is 4 or 5 times. I have never had uninterrupted service for more than 6 or 7 days in a row. This morning it took 5 times to reset the router and one hour to get on line. This has been a reoccurring and constant problem since we first contracted this service. Sometimes I feel as though if I got a paper plate and a piece of string I would have better luck. Their advertised speeds are a joke also and they just push the company line that that's the way it is. I would only recommend this service as a last resort; which is why I am forced to use them. As soon as cable/DSL is available in the rural area I live in, I will drop these people even if I have to pay an early termination penalty. They are terrible!!! | |
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Review by GARY123
member for 59 days, 3 visits, last login: 47 days ago
lodged 59 days ago
- Sprague River,Klamath,OR
- Contract price not specified.
- "SERVICE IS NON EXISTENT"
- "buyer beware"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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If you are prepared to wait on hold forever and when you finally get through they dont seem to know what to do then wild blue is for you. Also make sure they e mail your contract to you before the installation. Because you won't be able to talk with that agent again. (THE SERVICE IS HORRIBLE)
Gary in Oregon
Comments:
| |  I agree
| |
| | | NO Customer Support! I just had Wild Blue installed believing that I would get at least HALF of the stated DL speed they promise. NOT!
The fastest mbps that I could get is 2.60, TOPS!!!
To make matters worse, they have NO Customer Service.
No matter what time you call, you have at least a 45 minutes wait time per their recording. The real wait time is at least 2 hours and 20 minutes, which is the time I waited 5 times before hanging up!
Don't waste your time or your money on these con artists. The intent may have been there, but the results say otherwise!
AVOID!!!!! | |
| mbslk32
join:2013-02-13
San Andreas, CA | 100 Percent Correct You guys is absolutely telling the truth about WildBlue/EXEDE that is 100 Percent correct about this company. WildBlue/EXEDE is the WORST Satellite Broadband company that is a rip-off and deceiving company. FCC should do something about this company. They are charging us hefty amount of money each month but we are not getting the right internet services because of threshold and bandwidth usage. Whether we buy the average plan packages and not getting the kind of speed we should have in our bandwidth is USELESS because they are controlling our usage at their end.  They should be fined for conducting illegal ways in business transaction with their customer unless FCC is tolerating this matter. | |
| | | | Re: 100 Percent Correct I agree, my service is so slow. My due date is the 24th of each month I pay my bill on time. After two weeks of service every month I receive multiple emails advising I have exceeded my 10 GB monthly allowance. This is not true some weeks I don't even hardly use the internet, however I still use up my monthly allowance.
I have called a spoken with customer service and technical support nobody seems to know what's going on there. They sounds like they make up excuses as you ask questions, and some of there answers don't make sense. Unless I'm downloading a lot of movies, or watching a lot of movies on line there is no reason or way I can use 10 GB in two weeks time, even if I was on the computer day in day out. | |
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Review by RandyH
member for 63 days, 38 visits, last login: a few hours ago
lodged 63 days ago
- Decorah,Winneshiek,IA
- Contract price not specified.
- "When it works its good"
- "usage meter not reliable and bandwidth gone for no reason"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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Live in the boondocks so either dialup or Wild Blue/Excede..We got Excede through local rec coop and install was on the 25th a Friday,Had troubles from day one getting online connected so the tech came back Monday the 28th and put in a new modem,Fixed it.
Strange though that with little use 1 Gig was used over that period.
Now 2 days later when not even using the connection 6 more gigs showed on the usage link they gave me..So something is very wrong,My PC is clean and heavily secure.
49.99 for 10 gigs a month would be fine as we still use the dial up for much of our web use.
If they don't fix this bye bye Excede!
Comments:
bradnik
join:2013-02-19
Tallassee, TN | Exced/Wildblue I live deep in the woods of E. Tenn. and I switched over from the old HughesNet (which, by the way, the Excede/Dish rep told me had been bought by Wildblue but that they were keeping them as discrete entities) because the speed was so poor on HughesNet and Exede promised to be a huge step up in bandwidth capability. It is much faster but they have such a low allowance of bandwidth per month that it is virtually useless for any of the activities associated with normal high speed internet. If you download or stream 3 or 4 movies you're toast and your speed is hobbled back to dial-up speed until the end of your monthly billing cycle. But you're still paying, in our case, full price or about $80 a month for Exede as though you actually had broadband which you don't. I allow myself, now, about 10 minutes of streaming, typically youtube, per day in order to finish out the month with full bandwidth. Early termination is $17.50 per month left on your contract which would be about $250 for us, but since we're paying almost $200 for the bundle, it will still save us some money if we decide to terminate.
I recently tried to view my contract online, couldn't find it, and by phone was told it was not accessable online. They are sending me a snail mail pdf, upon my request, of my updated contract, for my files, and I could tell they were curious as to why I wanted it.
Excede/Wildblue/Viastat also seems to have some strange bedfellows when it comes to bundling with either Dish or Direct TV services. It's is also interesting that all billing and tech. services are done through Dish, at least in my case.
Once your initial 3 months of reduced fees and free hardware rentals are over, you will notice a big bump in your monthly bill.
All in all it's like being treated like a second class citizen in a world where our country is going down the tubes in regards to our competitivenss around the world. I think I read that a Korean 3rd grader has 50 times the bandwidth of a Harvard grad student. Please join SpeedMatters.com and let's get to work dragging ourselves into the 21st century. | |
| | RandyH
join:2013-02-03
Decorah, IA | Re: Exced/Wildblue Yes its no wonder they rate at the bottom of the barrel for customer service and satisfaction.
Some day they will be replaced by someone more professional. | |
| | | | | Re: Exced/Wildblue I agree with everything that was said. They have terrible service. I asked to see how my bandwidth was used so I can figure out my usage and they wouldn't even reply to me. They say that you can have free usage from 12 to 5 in the morning. Forget it. It is so slow that it is constantly reloading. They are a big rip off company and if you have a choice go with another company. | |
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| | Service concerns If you still have concerns regarding your service from Exede, I would like to get those resolved for you. Can you please send me an email at exedelistens@viasat.com with the name and phone number that are on your account with us. I will investigate any concerns and follow-up with you as soon as possible. Thank you. | |
| | RandyH
join:2013-02-03
Decorah, IA | Re: Service concerns Sure will Nick | |
| | | | I will too Nick! Thanks for the offer of your email...no one else at Exede or Wildblue or Viasat would even acknowledge there was such a thing. Just changed the dang subject repeatedly. Awesome. I'm pretty much about to just stop paying for this garbage, changing any account info you may have and then suing you all for breach of contract, false advertising, etc... I mean, really? 0.22 Mbps after I've purchased additional gigs in my first 2 days of service? That's how I knew that it really wasn't me, it actually WAS YOU. rip off. RIP OFF. Thanks for the email. | |
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Review by rfj1862
member for 77 days, 0 visits, last login: 77 days ago
lodged 77 days ago
- Olivebridge,Ulster,NY
- Contract price not specified.
- "Nothing, really"
- "Works maybe 50% of the time, if I'm being generous"
- "Avoid if at all possible"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
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(ratings match consensus)
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Utterly unreliable garbage service. I’ve had it since September 2012, and it has been up and running at full speed maybe…maybe 50% of the time if I’m being generous.
The best thing that happened: A few months ago I was tearing my hair out trying to figure out why the service worked only intermittently. I called Exede repeatedly, and they kept claiming nothing was wrong. Finally, after extensive research I determined that there was an issue with their name servers, and promptly switched to Google name servers, which resolved that particular issue. As all Exede users are aware, about a month later they sent out an e-mail admitting the problem and apologizing, although I didn’t see a refund on my monthly bill for all the days the service didn’t work.
Of course, that’s not the only issue. Even on perfectly clear, nice days the system goes down for minutes or hours at a time, or it slows to the point where the internet is altogether useless.
Their extremely expensive service is utterly unreliable. I’ve lost thousands—maybe tens of thousands—of dollars in business because I don’t have reliable contact with the outside world. In short, if you are reliant on the internet, it is a *huge* mistake to move anywhere that requires satellite internet, particularly Exede.
I really can’t say enough bad things about Exede or their customer service. Truly pathetic. Exede richly deserves to be the subject of a class-action lawsuit, and local governments should be investing in decent infrastructure for rural areas so that higher-income knowledge workers can move there and support the local economy. Exede in no way is a satisfactory substitute for real internet service; in fact, it might even be worse than dial-up, which at least works 99% of the time.
I sure hope it’s working again tomorrow—otherwise my work is scr*wed…again.
Comments:
| | T1? Have you considered a T1? They are not cheap and are pretty slow, but they do at least work. If you are losing money due to lost business, then a T1 may very well pay for itself. | |
| | | | Re: T1? Do yourself a favor and move to Hughes Net. Wild blue is the worst on the planet | |
| | | | | Re: T1? HughesNet is just as bad or worse. Works only part of the time and as a student whose courses are through the internet this means I have been kicked out of tests, missed submitting assignments and generally been pissed most of the time. The lie in their ads and once you are a customer they treat you like crap. DO NOT GET HUGHESNET you will be going from one bad service to another. | |
| | | GARY123
join:2013-02-07
Sprague River, OR | Hughes is exactly like wild blue. Be prepared to be on hold forever and when they can't solve your problem. They transfer you to someone else and suddenly you get the dial tone. LOL | |
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| | exede I dumped HughesNet for WildBlue after an exceptionally bad customer service experience (they would not let me get Gen4 service because I was a business customer). Unbelievably, WildBlue's Exede service is worse than HughesNet and their customer service has basically abandoned me. Any reports you read about not being able to connect to certain websites are absolutely true. I have had a trouble ticket open for almost a month because I can't connect to several California government websites, many of which I need to e-file business taxes required for my business. They say they don't block sites, but their technical issues have the same effect. And don't go for that "contact WildBlueListens@viaset.com" crap because they don't listen and I got an absolutely ludicrous response given the details given in the message I sent them. They suggested I contact technical support--and the lack of response I had gotten from contacting technical support was the exact reason I had used that e-mail address (at the suggestion of the WildBlue Facebook team). | |
| | | | Re: exede Horrible,horrible . I dislike this company VERY MUCH! 6 hrs waiting on hold almost the hour after installation over 2 days!!!!!!!!!!! If this is not resolved I will take legal action. Anyone want to join me? No service ,crappy weak signal, wrong area code in their records.different information from different operators.  wants to now charge me to come back out 95$. Absolutely the worst!i agree completely with jetson | |
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| | Exede Service Concerns You should not be experiencing downtime as much as what you stated above. I would be happy to investigate this concern for you in order to provide some resolution for you. Can you please send me an email at exedelistens@viasat.com with the name and phone number that are on your account with us. I will follow-up with you to resolve this as soon as possible. Thank you. | |
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