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Review by Jayanne07 
Fair warning: reviewer joined this month
updated 10 days ago
 Portage,Columbia,WI
 Contract price not specified.  "Bad doesn't come close. Horrible." "Lied about service, my autisitic son devastated :("
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)
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Okay, normally I am a HUGE review reader before purchasing things. I did not read reviews of Exede but you bet I am leaving one. I have been a Charter customer for many years. I love their service, but I don't like the cost. We were paying close to $175 a month for a bundle and never used the phone. So I decided to switch to Direct TV and bundle our internet 
When I spoke to the lady from Exede she asked what we used the internet for. I told her Facebook, news sites, YouTube, Etc. I also verified that we could connect via WiFi because my autistic son is on YouTube on his tablet a lot and he would be devastated if he couldn't use it. Okay, yeah that will be fine, was the reply I got. She said if it got close to our limit it would slow down some. She never mentioned it would not do what it is supposed to do. Okay.
Install was GREAT. We had the same tech for our Direct TV install, very personable, on time, wasn't upset at all about the chaos of my home/kids, which was all great. I signed the after install thing and he went on his way, I was in a hurry, my son had been having issues with his eyes, swollen, scratched, had to go to the ER, etc. He was very understanding of my need to rush through and he did what he needed to do.
My install was on May 31st, first bill was taken out of my checking account June 1st. We reached 100% of our monthly usage June 6th. 6 days!!! Are you serious?
Now the biggest issue I have is that I told them what I needed/used this for. The response was it would be FINE. 6 days is NOT fine.
I called the company to tell them I want to disconnect, the rep argues with me, I request a supervisor, he transfers me to corporate who informs me I cannot talk to a supervisor but she can help me.
I explain the situation to her, my non verbal autistic son is BASHING his head into the wall because he cannot get a tablet to do as he believes it should. He is angry and I cannot explain to him what is going on. He has put his head through 2 iPad screens. I took the Galaxy Tab away and hid it and now he is livid. After speaking to the rep, he has proceeded to lock me out of the bathroom, which he flooded along with my kitchen. He has been trying to climb our radiator water pipes, because he cannot do what he does. I am so freaking mad.
So anyhow, the rep informs me the best she can do is waive $200 of the $360 disconnect fee or upgrade us to 15GB (which will last him another 3 days), and credit us $25 a month for 10 months. Seriously, all I want is the service disconnected. Had I have known the mess I would have kept my Charter internet and paid a little extra. My son is literally causing damage to his head/brain over the internet and all the Exede people are concerned about is a few bucks. I can't afford to pay $160 to disconnect the service. My son's medications and supplements cost a fortune. Like, clearly these people have no heart. I will be reporting to the BBB and posting bad reviews on every single page I can find, in every Autism group I am an online member of, on my blog, etc. if they do not disconnect my service without charging me for it.
I the only reason I have internet is for my son. Had that lady said, oh this probably won't work for your son (whom I explained about) I would not have done it. Heartless heartless people. Well... hopefully karma pays a visit.
Comments:
 | | | | Re: Should have tired Exede! I don't know about all areas, but in Virginia Excede and Wildblue are the same thing. They are both horrible companies with terrible customer service. They say their service "works" even if it takes 3 minutes for a webpage to load and you cannot watch movies. I have not been able to use the Internet since their dish was installed a few weeks ago, but they will not stop the service unless I agree to pay $350. We're still in discussions. It's not worth the risk that it might work in your area since they don't let you out if it doesn't. | |
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Reviews:
 ·WildBlue
| I didn't read them... I didn't read the reviews  I was just trying to save some money because everything is really starting to add up. I can't even afford to pay for a new heavy metals test for my kid, much less some other treatment options, I thought if I could save some cash... I normally read reviews, but the one time I don't was the one time it mattered. | |
| | Reviews:
 ·Frontier Communi..
 ·Verizon Wireless..
·Dish Network
| Re: I didn't read them... Well is dsl avaible in your area? Dsl is usally a lot more cheaper than cable and works just as good, Really u should have just stuck with charter,i mean how much does your son use youtube? Video streaming Uses a lot of data for example a 1 hour hd movie is like 1-2 Gbs. | |
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| | WildBlue and Exede are the same? I get my billing from Wildblue, I signed up for Exede and they are horrible... just saying. | |
| Reviews:
·WildBlue
| DSL He is on YouTube a lot. His only interests are coloring and YouTube. I thought for ease of things and to save a few bucks bundling my Direct TV with internet would be good, but I was wrong. I am going to have to go back to Charter, I think. I don't want DSL because it requires a phone line and I don't want to pay for something I don't use. I have no use for a home phone. I am just so mad because seriously, who misleads someone like that? I mean if it only affected me, okay, fine, but it doesn't. It affects my 9 year old son, and it hurts to see him hurting himself because he can't get a DELL commercial to play on YouTube, or watch a Wiggles video. He could crack his head open banging it on the floor or wall. I just don't understand how someone can be like that. | |
| | | | Re: DSL for dsl you do not need to get a home phone. you can get a dsl connection without a home phone and assuming you have telephone lines at your house. | |
| | | | | Re: DSL Oh really? Hmmm, might check that out. I have to finish dealing with these dishonest, immoral, etc. and more bad things people first. | |
| | | | | said by isp10002:for dsl you do not need to get a home phone. you can get a dsl connection without a home phone and assuming you have telephone lines at your house.
Sometimes this is correct. It depends on who the provider is. | |
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| | Wildblue good choice I've had wildblue for about 7 years. Awesome service. Quick, easy to set up and use. A couple of times I've had technical glitches, and their customer service reps got me taken care of without any drama.  | |
| | | | Re: Wildblue good choice Then write your own review. | |
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Review by msfixit56
Fair warning: reviewer joined this month
lodged 10 days ago
- Creston,Ogle,IL
- Contract price not specified.
- "HORRIBLE"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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The customer support IS TERRIBLE!!!!!! I thought getting away from Comcast would be a good thing.WRONG!!! It took the install man 6 hours to get it working I knew more than he did. And they leave their field techs on hold for huge amounts of time just like their customers. They are the first to "throttle" you if they feel you are getting too close to your data allowance. And no emails AT ALL either for a bill due or a problem etc. I have called at least a dozen times to at least get billing notifications TO NO AVAIL!!!! i HAVE NEVER GOTTEN 12MPS SPEEDS. MY DAUGHTER HAS NEVER BEEN ABLE TO CONNECT HER IPHONE 5 EITHER. THEY BLAME EVERYTHING FROM MY ROUTER (NEW AND POWERFUL) TO MY OLDER HOUSE TO BAD WEATHER TO MY HOME NETWORK SETTINGS.
STAY AWAY FROM WILDBLUE IF YOU DON'T WANT NOTHING BUT HASSLE AND PROBLEMS.
Comments:
| | Curious... You mention Comcast. You did not switch from cable to sat did you? I mean, sat is an absolute last resort. I think I would go smoke signals, or Morris code first. | |
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Review by budhennessy
(review was emailed from domain wildblue.net)
lodged 22 days ago
- Los Lunas,Valencia,NM
- Contract price not specified.
 "Once was OK, not great."- "Now a complete waste of time and money."
- "I used to recommend, now I warn against Wildblue Internet."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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We have been customers of Wildblue Internet for over 6 years. We have
seen the service deteriorate steadily. It seems the bigger they get,
the worse they get
Web surfing, forget it! Checking Email, forget it!. Constant dropped
connections and resets, page loading of ANY website takes forever if
it comes up at all. Often I just give up and close the site without
ever gaining complete access.
Wildblue Customer service is a JOKE! Every time I call, it ends up
being an adversarial conversation. They are never helpful. NO matter
what the problem, it is not their fault and I am somehow a bad person
for wasting their valuable time.
We switched from dialup many years ago and for a while Wildblue was
pretty good, but no more.
Every attempt to do anything online is a hassle. SLOWWWWW connections
and many retries to accomplish anything.
PLEASE heed this warning. DON'T WASTE YOUR MONEY OR TIME TRYING WILDBLUE.
Comments:
| | Wild blue Internet (ha) Do not bother tin cans and a string work better, I was on hold for 35 minutes only to talk to a person who knew nothing about the service and why again for the 4th time in 10 days the service is out in this area. Although she tried to tell me all Internet providers were out (insight AT&T etc).
Joke company stay clear | |
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Review by javaman717
member for 32 days, 0 visits, last login: 32 days ago
lodged 32 days ago
- Dickson,Dickson,TN
- Contract price not specified.
- "Nothing"
- "Horrible speed, false metering, expensive"
- "Horrible Internet service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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Absolutely not worth your time. Do NOT get suckered in by this false advertising, lying, deceitful company.
1. They use the bandwidth meter to sell you more bandwidth. I have been a network administrator for 15 years, and know how to calculate bandwidth usage. Their meter isn't anywhere close to accurate. Every couple of months, they'll make sure you "use" whatever you signed up for to sell you more bandwidth - AT $10 PER GB!
2. Wildblue will promise you up to 12MBs speed depending on the plan you sign up for. The highest I ever saw it get was 1.5MB/s. They will not troubleshoot this or make good on their promise; instead they'll tell you that "it must be your location" and let it go at that.
3. You have to sign a contract, so once you realize you've been had, you can't get out of it without paying for the rest of the service you aren't going to use. And they will ruin your credit/etc if you try to avoid this.
Comments:
| | Blue BS Don't feel bad.. I warned a co-worker about Wild Blue 4 years ago about there bad reviews. 6 months later he cancelled there BS.. | |
| | | i feel ya I feel ya im just buying my time until i move then i will just go to my bank and block transactions to Wildblue Communications they can't touch my money after that so they can't charge cancellation fees | |
| | | | Re: i feel ya I totally agree that Wildblue will take advantage of anything and everything to make a buck. I cancelled my service because I was moving. Got a "box" to return equipment. Returned equipment. One month and 2 weeks later, Wildblue took $150.00 dollars out of my account. No communication, no email, no phone call, no snail mail. Called customer service and was told they didn't receive the equipment. They checked their "something" and they received the equipment because it weighed the right amount. I was told I would receive my money back in 10 business days. 10 business days, still no money. No communication from Wildblue. Was told the customer service rep had failed to file the proper paperwork. They looked at the file and I was told the "box" weighed the right amount and they would refund MY money when they found the equipment in 3-5 days (this was after I talked to a supervisor). 5 days later I was told they hadn't received the equipment and had sent me a "box" for the equipment (remember I had moved almost 2 months earlier). Still no communication unless I initiated it, no mail, no phone call, no email. It was implied that I had put something in the "box" so it weighed right. It was implied that I lied. I was also told they could take money out of my account whenever they thought they needed a payment or I hadn't done what they expected. It was all my responsibility to make sure their technicians in Colorado weren't lying, cheating, stealing, losing the equipment that I sent in. I had to prove that I did what I had done already and it was OK for them to take money from my bank account without any notification. Sorry for the rant, but even after you get out, they still rip you off! wILDBLUE WILL STEAL, CHEAT, LIE AND BLAME YOU FOR EVERYTHING. BUYER BEWARE | |
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Review by redruckus
member for 59 days, 0 visits, last login: 59 days ago
updated 59 days ago
- Kingsland,Llano,TX
- Contract price not specified.
- "DO NOT USE WILDBLUE/EXCEDE"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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The most horrible internet service I have ever used they cap how much you can
use which always trying to sell more GB slow and I mean slow forget streaming
video I curse the day I called them horrible horrible service Do not make my mistake
finally Switched to Zeecon in my area at least they are unlimited I now I can watch streaming video finally
DO NOT USE WILDBLUE/EXCEDE THEY ARE WORTHLESS
Comments:
| | Wisp I am glad you found a WISP that fits your needs. But keep in mind most WISPs are unlimited* and not unlimited. Good WISPs protect their network and will take steps necessary to do so. Extensive video streaming may get frowned upon. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 73 days ago
- Cottage Grove,Dane,WI
- Contract price not specified.
| Value for money:
(ratings below consensus)
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RUN . . . don't walk . . . away from this company. HORRIBLE customer
service. "Signed" the mandatory 2 year contract over the phone, and 5 days
after it was installed, realized that it was not compatible with my laptop
(I telework one day a week from home). Called immediately to see, given
the circumstances, if I could cancel my contract, and was told flat out
that I would have to pay the $15/mo. termination fee for the rest of my
contract, which was 23 months. I explained over and over again that I
didn't know that the service wouldn't be compatible with my work
requirements, but they were completely unsympathetic, and won't even come
back and remove their dish! They said they'd send a UPS box and we would
have to take it down. When I asked what we were supposed to do with the
pole (which is cemented in), they suggested we use it as a tether ball
pole, and then laughed. Completely disgusted with this company's customer
service. In addition to my termination fee, they're also get to keep my
initial registration fee, so all told, they made approx. $500 off of me for
nothing. For those of you with cell phones, many cell phone companies now
offer "hot spots" that give you unlimited data. Please look into this
before you sign up with Wildblue (Exede). It's basically the same price
and speed, only you get unlimited data instead of having to watch how much
data you're using every month and you won't have to worry about cruddy
customer service.
-
Comments:
| | receipt Make sure the return package is a mandatory 'sign for receive of box'.
That is your only guarantee that the box does not magically disappear after it gets to WildBlue. As they may deny it even arrived due to a 'bulk package'(multiple boxes) drop off by the delivery company. | |
| |  tobyTroy Mcclure
join:2001-11-13
Seattle, WA | Re: receipt "not compatible with my laptop"
Huh? | |
| | |
1 edit | Re: once a week laptop to work My guess is a VPN to work once a week, so encryption and the lag and you know the rest, here on Hughesnet/Wildblue Isle.
edit: "Hughesnet/Wildblue Isle." : for all you young whipper snappers, a tv show called Gilligans Island, where they were ship wrecked and kept trying to get off the island but kept failing and were stuck there for 3 years and got ship wrecked there again for a couple of hours afterwards. Then freedom!!! Beautiful freedom!!! | |
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Review by (hidden by request)
(review was emailed from domain estesgrp.com)
lodged 88 days ago
- Estes Park,Larimer,CO
- Contract price not specified.
- "Absolutely Nothing"
- "The Customer Services, The Connection, The Charges, EVERYTHING!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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I Apologize for the length but it is worth it to read!
ViaSat/Exede/WildBlue internet is a rip off. Literally the worst internet service I have ever had. Had it for less than a week and was only able to connect a few times. We would try to get on to a website and after taking 10-20 minutes to load we would then be kicked off which would then take another10 minutes to reset. Trying to watch anything from Hulu to Youtube would take several tries and then would take forever to load. It just isn't worth it.
I was sold this internet service thru Direct-TV as the only bundling option in my area. I agreed to it because the sales lady on the phone made it sound pretty good. They did not explain that it was satellite internet or that the usage was limited.
When the installation guy came to install the internet and told me about what the internet was really about I tried to inform him that I no longer was interested in purchasing this service and that I did not want him to install it. He then told me that he was unable to do that. He had to install the service but that I would be able to cancel it within 30 days with no charge. Reluctantly I agreed and decided that we would give it a shot.
After experiencing abysmal connection capabilities after a few days we decided that it just wasn't worth it especially for what they charge $64.61 including their modem which is an additional $10.00 (and they have made it o that no other modem will work with their services so there is no way around the fee unless you outright purchase it which is over $200.00) The guy installing it told me not to purchase it because if I did then if anything went wrong I would have to pay for a technician to come look at it which
could be very expensive. If I just rent it then they have to fix it no matter what.
After waiting over 45 minutes to talk to one of their operators I was told that there is no trial period and that I would have to pay a cancelation fee that would be the remainder of my contract which was $64.61 x 23 months (They do not allow you to sign any contract lower than 2 years) which would have been $1,486.03 so probably more around $1,500.00 by the time taxes and all that was added. In shock I explained to the operator what the installation erson had told me and luckily I had recorded him stating the 30 day trial. She waved the cancellation fees and disconnected my service.
After my service was disconnected I asked about the $64.61 that I had been charged for a month of service and that I please be refunded what was not used. She explained hat they do not refund un-used services. I then explained what the installation employee had told me again and she said that she would put in a request. I then said that if you do not get refund then I should still be able to use the remaining amount seeing as I have paid for it (Even though it doesn't even work). She then stated that if I were to continue to use it the remaining time then I would have to pay the cancelation fees. However she was going to send in the request seeing due to what the
installation employee had told me. With all that then I was explained what I
needed to do to return their equipment. Which I thought would be to schedule another appointment to have an employee of theirs come to take the satellite down. That was not the case.
They explained that they would send a box and instructions to my address and that I would have to place the equipment in the box and send it back. I was a little shocked at this because it is a satellite internet service which I was thinking that I would have to take the entire satellite down and place it in a huge box. No all they wanted was the modem and this small electronic thing that they attach to the satellite pointing at it. (side note they wanted to charge over $250.00 to purchase the modem from them instead of incurring the $10.00 monthly charge for it. When I asked why it was so
expensive for the modem they told me it included the satellite and now in returning the equipment they don't even want it) It just goes to show how much this company rips its customers off. Ok I thought well at least I won't have to pay a disconnect fee.
It was also explained to me that I had 20 business days from the day of disconnection not from the time I received the box to return the equipment or I would be charged $300.00 for the equipment. That's a little ridiculous but she assured me that the box would arrive in 3 days giving me 17 business
days to return the equipment. So I agreed.
I did not receive the box in 3 days, worried I called the company again (this time I had to wait over an hour before anybody answered my call) I spoke to another lady and she looked into it right away putting me on hold for an additional 15 minutes while she figured out why it wasn't delivered. She then explained that there were shipping errors and that it should arrive in 2 days. I then mentioned the 20 business days and she assured me that I would still have plenty of time. I then waited two more days for the box to arrive and on the third day I called again, after waiting on the line again
for over an hour (doesn't matter what time you call) I was put thru to an operator and which again she looked into the issue and put me on hold for another 15 mins. She said that it would arrive the next day. Luckily it did. I then wasted no time and climbed up a latter to remove the small electronic box off the satellite which was very difficult. I placed it along with the modem into the box, wrote down the tracking number and sent it that same day. I followed the tracking number to make sure they received it before the 20 business day deadline. Now I still have a huge satellite on the side of my house and am not quite sure what I am going to do with it. I will probably take it down when the weather is more suitable. I live in the mountains and the winters are very windy and we receive lots of snow.
I never received any information back about whether or not my refund was processed. I really didn't want to deal with waiting on hold and explaining my story so I chalked it up to a loss of $75.00 (I feel that this policy should not be in place but seeing as what kind of company they are it's probably the only way they make money) After all of that I thought that I was finally finished with Wild Blue, I was mistaken.
It has now been 2 months since I have disconnected the services and I recently
just received an email stating that my account was charged $354.00 by them, I called immediately. After waiting 45 minutes to be connected to an operator I asked about the charge. He told me that he did not know what it was for but that he would look into it and placed me on hold for almost 20 minutes. He then stated that they would refund the money but that it would take up to 2 weeks. I was not ok with that, seeing as it is a substantial amount and he wouldn't even tell me what the charge was for and stated that there was nothing he could do to speed up the process of the refund. I also asked him about the request for a refund and he told me that they do not give refunds, which I then explained to him that two operators I had previously talked to said they would put in a request because of what I was told. He said that there was no request made. I then asked to speak to a supervisor because he just kept repeating that it was policy. He then put me on hold for another 15 minutes. When the supervisor came on she asked for all my account information yet again before she would talk to me about the issue. I=
then explained what I had told all the other operators and what they had told me. She then told me that it is policy that they do not refund any money. I then said that one of their employees had clearly stated that I had 30 days to try Exede, and seeing as I did not have their service for a month and was not allowed to use the remaining amount that I should be refunded what was not used. She then started to yell at me saying that the man that installed the equipment was not one of their employees. I then asked her why are they installing the equipment if they are not employed by the company that's not a reassuring thought. She then just restated that they are not employees and cannot make those kind of promises. Frustrated I then said that that is absurd which made her angry and ask why I even got ViaSat/Exede/Wild blue in the first place which I replied that they were the only company that Direct-TV would bundle with in my area. She then stated that they don't bundle with Direct-TV and pretty much called me a liar. I then stated that it is advertised on their site as well as Direct-TV's. She then stated that she has worked there for 5 years and knows what company's they bundle
with. I then hung up.
This company is Horrible and now I can see why it has such horrible reviews. I wish I had seen all of the reviews before I agreed but you live and you earn. I only hope that this will help others in the future. This is the first review I have ever made in my life because this company is the worst one that I have ever dealt with. I have never been treated like this by a company and I don't think that what I was asking for was that outrageous.
I now have Cable Internet thru another provider at half the cost Literally 29.99/month unlimited use 12mbp that I can actually connect to and use. I have had no problems so far. I am extremely happy and ended up saving much more than what was offered with the bundle.
Comments:
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Review by tindari
member for 8.1 years, 2 visits, last login: 90 days ago
lodged 90 days ago
- Colville,Stevens,WA
- Contract price not specified.
- "It's almost like having an internet connection in a rural area."
- "Dial-up is more reliable by far. This service is abysmal."
- "Don't waste your money."
| Connection reliability:
Mail,DNS,News:
Value for money:
(ratings below consensus)
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First and foremost, I did not buy or install this service, so I can't rate pre-sales information or install coordination. I am house-sitting for a friend who already had this service. I have no idea how honest they were with him or how good the installation went.
WildBlue is by far the worst service in terms of reliability that I have ever had the misfortune of experience. I find myself struggling to describe how abysmal, wretched, terrible, frustrating, aggravating, and ridiculously unreliable this service is.
During the process of searching for WildBlue on DSL reports, my connection went down. Resetting the satellite modem takes about ten minutes before the connection is restored.
Once that was done, I then tried to log in to DLS reports website and because I have not reviewed for a long time, my password needed to be reset, which involves me logging in to my webmail to reset it. WildBlue went down -again- during that process, and it took me another ten minutes to reset my DSL reports password.
After twenty-five minutes, I was able to log in to DSL reports. and begin writing this review. The connection has reset a third time and I have now spent forty-five minutes and have only managed to get this far in the review. I haven't managed to complete a google search to find out what zip code I'm at either.
In the last 48 hours that I have been here, I have noticed that during the daylight hours, the connection will drop for 8 to 20 minutes frequently, sometimes as often as five minutes after reconnecting. During the night hours this seems to only happen twice.
Websites are incredibly slow to load when they do load at all. If it is an HTTPS connection, it takes even longer. Trying to watch an online video, such as a short (4 minute) YouTube clip might take five or six tries, because of how slow this service is to buffer and because of the terrible latency and packetloss that it suffers.
At about 7 am this morning I began a continuous 1 byte ping to www.yahoo.com (ping -t -l 1 www.yahoo.com). It is now about 1 pm and here are the results. The data are self-evident:
Ping statistics for 206.190.36.45:
Packets: Sent = 9776, Received = 8765, Lost = 1011 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 671ms, Maximum = 3914ms, Average = 1893ms
And that doesn't give you an idea of the myriad "Destination net unreachable." messages that I got while waiting for reconnection either.
Keep in mind that 10% packetloss over a five hour period does nothing to describe the aggravating 10 to 15 minute losses of service you'll see. I've lost service twice more while writing this review and I will be copying and pasting this into a notepad document just so that I can manage to post this review before the service goes down -again-.
I am probably failing to describe just how annoying it is to deal with this service.
Dial-up is more reliable. Dial-up may be slower, but at least with dial-up you -have- a connection that you can count on to be slow.
I haven't even gotten into the latency issues. 1 to 4 second delays with an average of 2 makes -any- form of activity requiring a stable connection to be a waste of time.
It has taken me nearly an hour to write and submit this review, when I could have done it in five minutes at my own home.
WildBlue is charging customers exorbitant amounts of money for something that is truly worthless in terms of reliability.
The data limits are another story. The plan these folks have is a rolling 30 day plan. WildBlue monitors their data consumption and places a 17,000 MB cap on their download and a 5,000 MB cap on their upload. If at any time in the last 30 days, either value is exceeded, their speeds are throttled to 128 kbps down 56 kbps up or their service may even be terminated temporarily. It can take up to 24 hours to get the service restored to full speed, and only when the previous 30 day total remains lower than those values. A fresh installation of Windows and a few installations of essential programs could potentially force you to pay inflated broadband prices for what amounts to a terrible dial-up connection for a full month.
If you have any plans to use Peer to Peer software, do any Online Gaming, Video Streaming, Online Data Backups, Cloud Storage or use of Dropbox, FTP, or any other form of filesharing for more than anything but small file size text files, find a different service.
If all you care about doing is checking your e-mail after the sun goes down, and you're willing to drop over $80 a month to do it, then this facade of a "service" is for you.
By the way, I lost my connection while posting this. So in the time it took me to begin the process of reviewing this ISP here at this website, I was disconnected 6 times.
Comments:
Reviews:
·WildBlue
| Post Script (After an hour, I got a speedtest result) Right after I posted the review I realized that I missed a speed-test results. It only took me a half hour to take the speedtest and get a result that would "share" properly and another half hour to actually post it here. (I disconnected twice while trying to test and three more times after testing.)
Speedtest.net test:
»www.speedtest.net/result/2588130905.png
"Best server" chosen by ping time. 3265 kbps down and 79 kbps up.
To further expand upon how absolutely terrible this service is, between the hours of 11 am and now (2:20 pm) Iv'e spent more time waiting for the satellite modem to re-establish a connection than I have actually being connected to the internet service. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 90 days ago
- Pahrump,Nye,NV
- Contract price not specified.
- "Bad Service and Dishonest Company Practices"
- "Please Don't Get This Service!!"
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Please for your own good Do Not Get This Service!! When they come out to
install they use a wireless devise to do your paperwork, and you get no
copy. So you later get your contract and its not what you ordered but
the more expensive one with a longer lease term. The service was so
slow we didn't even use it (it's horrible) sit and wait.
We cancelled and paid more to get out of the Longer contract than we
should have. Then they charged for the equipment even after they had a
tracking number that proved they received it so we had to dispute thru
the bank. The worst company ever, all they do is steal your money......
If they were my only choice for internet I would do without and we have
online sales companies, IT'S THAT BAD!!!
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Review by ConcerrnedCX
member for 92 days, 0 visits, last login: 92 days ago
lodged 92 days ago
- Denver,Denver,CO
- Contract price not specified.
- "The service is great but..."
- "they have the worst customer service."
- "Customer service is service...shop around before you buy!"
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I had several issues with Wildblue/Exede but after I spoke with their supervisors directly I was given back the 300 for equipment and 250 for other charges IMMEDIATELY. I spoke with 3 different supervisors (Jason Webb, Immanuel Perry, and Mundy Horton) on one phone call, and the first two didn't know how to help but Mundy was able to. They were all surprised I had their direct supervisor contact, but after I persisted and let them know that I knew they were supervisors at Transcom (handle Wildblue cust svc) they helped me. This took me 3 months to get to the bottom of this customer service smoke screen, but that's the reason Wildblue isn't very helpful when you call them...it's not Wildblue on the phone. If you had the same issues I had with bad charges call Mundy Horton @ (303)800-5912 or email mundy.horton@transcom.com
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