how-to block ads
|
next review in page
Review by cgavlak
(review was emailed from domain hotmail.com)
lodged 5.1 years ago
 Seville,Medina,OH
 Contract price not specified.  "None - really!" "Customer Service is the worst I have ever experienced. When 8 months without service." "Rather go without internet service!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
My experience with Wild Blue Internet has been extremely fustrating. I am somebody with alot of patience but this company is like nothing I have ever experienced before. I ordered the cheapest connection. the equipment was installed April 4th, 2007. It worked fine at first. On April 24th, 2007 I lost my connection. To make a long story short - there was a problem with the "treage" and it wasn't corrected until sometime in early Dec. (I am not sure when in Dec. - they never told me they fixed it). Spent hours on the phone during outage. Both installers that I worked with to correct the problem told me they did not like working with Wildblue (I agree). They even told me to cancel my service from wildblue. During the outage I continued to pay my bill as Wild Blue customer service told me they would refund me after the service was reestablished. "that way they could refund the full amount". Never happen. Called customer service, waited 27 minutes for them to answer (not bad for them), just to have them tell me they couldn't help me. During the outage I got Cellular internet which cost more but has proven to be a much better value. Bottom Line : biggest waste of $900 ever! Stay away.
Comments:
 | next review in page (previous review)
Review by klrpost
(review was emailed from domain wildblue.net)
lodged 5.1 years ago
- Upperville,Fauquier,VA
- Contract price not specified.
- "better than dial-up! Nothing else is available and that might be their excuse!"
- "Very nearly unusable with VPN, but product sold as highly responsive with same."
- "No connection with Outlook email for now two weeks - "server issues" at move to Google/gmail."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
|
When service was installed, I had to spend approximately $300. by non-Wildblue installers to be able to even use the satellite for connectivity. From then on, I have had horrendous connectivity issues since service was effected. There was ALWAYS an excuse for lack of connection. Recently, end Feb., 2008, Wildblue customers had a mandatory turnover to the Google/gmail site. I resisted since I really want to use my Outlook. Nevertheless, from end February to mid-March, I received nearly no email which is highly unusual since I use it for business also. Wildblue never answered their 'phones at all (not even voice mail) from 2/28/07 for about one week after turnover. I finally was guided through the set up configuration to receive/send email on Outlook and received 191 messages which had been in my inbox but not "seen" with the conversion. This worked for about two weeks and then, stopped two weeks ago. I cannot send or receive email on Outlook. Wildblue continues to advise that they are having server problems. However, their billing department is right on time with the auto-invoice, I note! Horrific service provider. I would NEVER recommend this company to any potential customer.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain wildblue.net)
lodged 5.1 years ago
- Cleburne,Johnson,TX
- Contract price not specified.
- "better than dial-up"
- "security issues;tech support; resolving issues,imposssible to contact"
- "will not recommend wild blue to anyone"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Looked at all options Wild Blue was the quickest and easiest to get. Ordered the middle package. Ordering was easy, a few details left out about billing and actual price. Installing date changed 3 times [finally done on original setup date] dont know what brand was installed. Installer in and out quickly with out makeing sure everything worked. Set up not satisfactory. Still cant get into Wildblue areas.
Absolutely no help either online or phone. Professional brought in states problems are with the server not this computer.
Comments:
| next review in page (previous review)
Review by theraweness 
member for 5.4 years, 55 visits, last login: 2.9 years ago
updated 5.1 years ago
- 4906
- Contract price not specified.
- "Faster than dial-up when not capped."
- "FAP sucks, Tech support is incompetent. Doest accurately measure usage"
- "If dsl or cable isnt availible you might be stuck with it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I got the top package for wild blue 1.5mbs and 256mbs up. During 6-8est i get around 700mbs. After 9 i get 1.4mbs all the way through the day.
UPDATE: I recently got unfairly capped. I went from 14000 gb to 17,103 in 3 days
without downloading any files at ALL and basic web page browsing! When they cap you they don't allow you access to the internet. I sat there and argued with tech support on why 28k dial-up accesses just fine pages and 128k(capped speed) wild blue doesn't do anything. They concluded that it was my computer even though the problem started the day i got capped. Wild blue is very desperate and if i could get dsl or cable out here i would do it without even thinking about it.
UPDATE 3-15
I've been uncapped for awhile and everything is back to normal. Very fast reliable connection i'm used too, but i recently bought a new belkin router and it is not working at all. Called belkin and they said to request a static ip adress from wildblue. I cant get in contact with them since the gmail change(that i never use and is a waste of time) either their phone number is busy or the wait is upwards of 45 minutes.
UPDATE 3-30
Jumped from like 70% to 86% of the 17,000 gb per month. I've downloaded maybe 4 or 5 % of that, not no 16%. I know for a fact that their doing this bullcrap on purpose because they're having capacity issues.
Comments:
| next review in page (previous review)
Review by waseem83
member for 5.1 years, 0 visits, last login: 5.1 years ago
lodged 5.1 years ago
- Millington,Tuscola,MI
- Contract price not specified.
- "Excellent"
- "Installer was cocky"
- "Only get it if you need to"
| |
I have had wildblue satellite installed today. So far as promised by the sales person it has been wonderful. I am pay $39.95 with $10 off for next 10 months. Also suppouse to get a rebate for $100 so basically the equipment pays for it self. I am signed on for dowload 768/256 upload. But when the installer left i was getting 146/34. But after a while i was getting close to the speed i am suppouse to get. I am going to get the highest plan available according to what they have which is 1.5mbps down. which about with my $10 should be $69.95 a month. its pricey but beats dial up. I have had other high speed providers. but they were nothing but trouble.
Comments:
| next review in page (previous review)
Review by russray
member for 5.1 years, 0 visits, last login: 5.1 years ago
updated 5.1 years ago
- Cabool,Texas,MO
- Contract price not specified.
- "When it works it is OK"
- "Latency, interruptions, customer support"
- "Don't sign up till they get their recent problems behind them"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I have had service since 2005 with just the normal weather related outages until February of 2008. Since that time I have had nothing but problems and usually can't even get through to the tech support people. You have to go through a complex call tree just to get a recording that says "call back in a few hours" before hanging up on you. Their conversion on March 1, 2008 to google mail was apparently very poorly planned or poorly executed or both. Since then they can't even field all the trouble calls. I have had slow response, interruptions, email that I sent out from my email client was sent back to me. Throughout all the problems there is no communication from WildBlue and they don't follow through on any commitments to call back. In utter frustration, I finally sent letters to the company President, the board of directors and made an FCC complaint regarding poor service and indifference. I may go back to dial-up or pursue Hughes.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain comcast.net)
lodged 5.1 years ago
- Fowlerville,Livingston,MI
- Contract price not specified.
- "Good connection, prompt shipping and follow up"
- "Installation cost"
- "Recommendet, but be ware of additional cost for installation"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
There was no other option, other then dail-up avaliable. The new WildBlue basic service installation was ordered about 2 weeks ago. Everything went as planned, the equipment arrived as promised on time and the installer also arrived on the given day within the time frame given although a time frame of 1 pm to 6 pm seams to me to long. (I am used to Comcast's 2-hour time frame)
He arrived at 4 pm and after evaluation of the site suggested a pole installation since a roof installation would not be giving us the best results. He told us that the dish was not secure using a roof mount and would get out of alignment because of wind, the mounting hardware provided by WildBlue and the roof structure (this is an 8-year-old house). Since the owner of the house liked the idea to have the dish mounted behind her house on a pole she agreed to that type of mounting.
Now here is the main-reason for our unhappiness. We were aware that there was additional cost involved but were totally overwhelmed by the amount. The installer wanted $125 for the pole, $75 for fishing the wire in to a wall from the basement and $ 30 for a wall plate, a total of $230 payable with a check directly to him. We find that outrages especially since the roof mounting was not used. I believe he steered us to the pole mounting to make some extra money or to prevent going on the roof.
I checked out the prices for the additional items. The pole and one bag cement would cost about $ 15 at Home Depot and a wall plate at radio Shack about $ 6. Fishing the line from the basement about 1 ft. up in to the wall should also not cost $ 75 especially since I did most the work and I even provided the tools for cutting a hole in the wall. A total cost of approximately $ 50 for the additional installation should have been sufficient since there was no extra time involved and a wall plate should be part of standard installation anyway. Nobody wants just a hole drilled in to the floor it bring the wires in to the living room.
In general the installation went ok, but I think training the installers better in the future, making sure they have all required tools and have some good idea how to make a neat installation would make new WildBlue customers much happier.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain yahoo.com)
lodged 5.2 years ago
- Waterloo,Monroe,IL
- Contract price not specified.
- "Absolutely NONE ! ! !"
- "Slow, can't watch a video and that's with the "ProPak". 685kdbs"
- "I want it out and full credit!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
The installer said the dish must be within 30' of the computer. There was no clear view from the roof within that distance so he said we'd have to put a pole in the yard for $165.00. Then when I started using it and saw how slow it was, I called WB's Tech Support and after holding for 42 minutes they finally answered and advised me that the dish can be 130'. The dish could have been installed on the roof for free within 130'. Next, WB Tech Support said I'd need a service call to inspect the slow speed. They had me do a speed test on line while on the phone. I have the "Up To" (don't forget that phrase) 1.5Mbps ProPak. Mine tested 829Kbps. Barely half, but fits their "Up To" loop hole. The service call would cost me $99.00 if the problem was not Wild Blue's. That would make my out-of-pocket $665.00 and have a terribly slow system. This same new Compaq Presario SR2177CL AMD 64 Athlon x2 was running on my phone company's medium speed DSL before I made the move to Wild Blue for even more speed. The phone company's medium speed was much faster than WB's fastest speed. I cannot even watch a music video now without it hesitating more than it plays. Did not do that with phone medium DSL. The service man has canceled twice. Was just on hold again with WB's Tech Support for 24 minutes before a got a person. I said, "Come and get it. I want out and full credit." He said, "That's not my department. Hold please." Why pay $80.00/month for something as slow as dial-up for less than $20.00/month? Plus $300.00 in equipment. And $165.00 for an ugly pole in your yard. Don't make the same mistake as I have. Even as a last resort, no phone line or wireless DSL available, expect dial-up speeds.
Comments:
| next review in page (previous review)
Review by whale
(review was emailed from domain wildblue.net)
lodged 5.2 years ago
- San Antonio,Bexar,TX
- Contract price not specified.
- "Usually works well"
- "No work E-Mail program-Google G-Mail"
- "Either it works or I dump it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I am a Wildblue user. No, not really a user. Just a subscriber. Wildblue recently switched to a worthless e-mail program, Google G-Mail. Since this switch, I cannot send e-mails. This Google program is either a piece of trash, or Wildblue
technicians are not capable of making it work. I am not getting what I am paying for, and if not corrected shortly, will take my licks and find someone else. Why take something that kinda works, and substutite it with such an inferior system. Stupid?
Comments:
| next page (previous review)
Review by ZEPHYR2
member for 5.2 years, 2 visits, last login: 5.1 years ago
lodged 5.2 years ago
- Tallahassee,Leon,FL
- Contract price not specified.
- "ALL THE WAY ACROSS WITH NO CONGESTION"
- "U DON'T WANTUIM$ ANY CLOUDY DAY$"
- "THE SERVICE IS AS GOOD AS ANY"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
THE SERVICE LEVEL OF WILDBLUE SATELITE INTERNET IS A GOOD OR BETTER THAN ANY LOCAL! THE ADDITION OF GMAIL APPEARS TO BE MORE DIFFICULT TO ACCESS ON DISHMAIL.NET!
Comments:
|
|
