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Review by bman4uall See Profile

  • Location: Yreka, Siskiyou, CA, USA
  • Business customer Business customer
  • Cost: $140 per month (12 month contract)
  • Install: about 5 days
Everything is top notch excellant
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The people at bandwidth are both professional and knowledgable. From inception to conception they were there through it all.

member for 13.2 years, driveby review (so far)
lodged 13.2 years ago







Review by comppete See Profile

  • Location: Denver, Adams, CO, USA
  • Business customer Business customer
  • Cost: $800 per month (24 month contract)
  • Install: about 14 days
none
quality, reliaility, everything
HORRIBLE!
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We have a flex T1, with service through Broadwing. We've had nothing but problems from day one. The install was a nightmare. They refused to send a tech out, so I was forced to do the install myself. Our lines were routed incorrectly, so I had to contract a 3rd party phone guy to resolve it. We have HORRIBLE voice quality. There is cutouts, beeping, and feedback noises on the line. I've had "trouble tickets" open for about a year and a half and the problem still isn't fixed. They have NEVER sent a tech out to our location to troubleshoot. "They don't do that". They offered to contract out someone and would bill me for it! No way! We've had several complete phone outages without warning or explanation. I'm currently working to void the contract. Avoid at all costs!

member for 16.9 years, 8 visits, last login: 14.6 years ago
lodged 16.9 years ago


Review by tuxmckloud See Profile

  • Location: 90120
  • Cost: $620 per month (24 month contract)
  • Install: about 30 days
Prices are good
Voice quality & Reliability
Keep looking
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Overview: The people are very nice and want to help as much as they can, but they are young and inexperienced. From the sales team to the SMEs, they need more experience.

Be prepared: This is business class product with multiple DIDs, T-1, and features.

You MUST be knowledgeable in telecommunications terminology and network administration. If you don’t what or how to ask the question, then the sales and LNP teams will not tell you. You need an IT staff.

Finger Pointing: They are value-added resellers who use OTHER providers’ cable, fiber, services and support. When things go wrong (and they did), they point the finger at the other providers.

Technical Ability: Tier-1 is nothing more than home-based ticket takers using a very slow and poorly written web-based helpdesk application. They are not technical. Tier-2 consists of too few knowledgeable people with broad skill sets. Subject Matter Experts (SME) are non-existent. They have too many problems with their own technology to be of any use to end consumers.

Summary: Remeber that VoIP is unregulated (for now), and there are competing protocals. See Bandwidth.com for what they are: a value-added reseller. They re-package other providers’ services and add minimal support. They need to focus on a niche market, such as Small and Medium Business (SMB) and realize that SMBs don’t have the IT staff to ask the right questions. They need to Keep It Simple and Swift (KISS). I give them about 1 to 2 years to find their market, or they will fall to the wayside.

member for 18.2 years, 11 visits, last login: 14.4 years ago
lodged 18.1 years ago

henry1232
Premium Member
join:2001-12-11
Durham, NC

henry1232

Premium Member

In response....

Thank you for the time that you took to place a well worded review.

It seems as if your experience happened early in our product launch at a time when many of our folks were still in the process of getting their arms around all aspects of the product. If that is not the case, we in senior management would very much like to learn more of the details of your experience so that we can work with the specific members of our staff that you encountered to work hard with them to better their skills.

We do pride ourselves on a knowledgeable sales staff (average 8 years of business telecom and networking experience) and service engineers (average 4.5 years of business telecom experience)

The company was founded in 1999 with the mandate of fixing what was wrong with SMB telecom .....NOT adding to what is wrong in business telecom.....and we have worked hard to provide exceptional service to our customers. The only thing that we can offer up as proof, other than the many testimonials on our site, is that our rate of churn is at 0.7% a month, the lowest we know of in the industry, and this figure goes across thousands of customers.

While you are right that we resell internet acccess, as it's a part of our model to have the largest internet backbone to serve SMBs across the US, we do not resell in any way our VoIP service. Our service is based on the latest version of the Sylantro softswitch and is completely redundant across hardware. Our staff of more than 30 support personnel, do work full time in our Cary, NC headquarters....we don't know and never have outsourced any part of our sales or service to those who work at home.

I very much hope that we get a chance to earn back your business, and hope to be able to correspond with you more personally as you clearly are in a position to help make us better.

Best,

Henry Kaestner
CEO
henry@bandwidth.com

Review by scaggs See Profile

  • Location: Irmo, Richland, SC, USA
  • Business customer Business customer
  • Cost: $320 per month
  • Install: about 30 days
Excellent Customer Service. Incredible Voice Quality. Excellent Pricing.
Faxing over VOIP is still an issue.
An excellent VOIP provider that is a pleasure to do business with.
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We were looking for a business-class VOIP solution and since Bandwidth.com was already our T1 provider, we decided to give their VOIP offering a try. It was a bit of a rough start due to technical issues, but Bandwidth bent over backwards to make sure that we were up and running as soon as possible and their tech support was able to troubleshoot our problems and resolve them fairly quickly.

We have an 8-seat configuration with 5 ATA seats in our office and our monthly bills went from $1,500+ to $320 fixed. The voice quality is incredible and the enterprise-class PBX features cost us next to nothing compared to an analog POTS PBX solution.

member for 23.4 years, 68 visits, last login: 17.9 years ago
lodged 18.2 years ago