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Review by comppete 
Posted: 2.5 years ago
member for 2.5 years, 8 visits, last login: 102 days ago
 Denver,Adams,CO
 Business customer
 $800 per month (24 month contract)
 about 14 days
 "none"
 "quality, reliaility, everything"
 "HORRIBLE!"
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We have a flex T1, with service through Broadwing. We've had nothing but problems from day one. The install was a nightmare. They refused to send a tech out, so I was forced to do the install myself. Our lines were routed incorrectly, so I had to contract a 3rd party phone guy to resolve it. We have HORRIBLE voice quality. There is cutouts, beeping, and feedback noises on the line. I've had "trouble tickets" open for about a year and a half and the problem still isn't fixed. They have NEVER sent a tech out to our location to troubleshoot. "They don't do that". They offered to contract out someone and would bill me for it! No way! We've had several complete phone outages without warning or explanation. I'm currently working to void the contract. Avoid at all costs!
Followup comments: | Forums » comments on review of BandwidthVOIP Voice Solutions |
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Review by tuxmckloud
Posted: 3.8 years ago
member for 3.8 years, 11 visits, last login: 32 days ago
90120
$620 per month (24 month contract)
about 30 days
"Prices are good"
"Voice quality & Reliability"
"Keep looking"
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Overview: The people are very nice and want to help as much as they can, but they are young and inexperienced. From the sales team to the SMEs, they need more experience.
Be prepared: This is business class product with multiple DIDs, T-1, and features.
You MUST be knowledgeable in telecommunications terminology and network administration. If you don’t what or how to ask the question, then the sales and LNP teams will not tell you. You need an IT staff.
Finger Pointing: They are value-added resellers who use OTHER providers’ cable, fiber, services and support. When things go wrong (and they did), they point the finger at the other providers.
Technical Ability: Tier-1 is nothing more than home-based ticket takers using a very slow and poorly written web-based helpdesk application. They are not technical. Tier-2 consists of too few knowledgeable people with broad skill sets. Subject Matter Experts (SME) are non-existent. They have too many problems with their own technology to be of any use to end consumers.
Summary: Remeber that VoIP is unregulated (for now), and there are competing protocals. See Bandwidth.com for what they are: a value-added reseller. They re-package other providers’ services and add minimal support. They need to focus on a niche market, such as Small and Medium Business (SMB) and realize that SMBs don’t have the IT staff to ask the right questions. They need to Keep It Simple and Swift (KISS). I give them about 1 to 2 years to find their market, or they will fall to the wayside.
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BandwidthVOIP Voice Solutions
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