dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



ViaTalk page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 488 reviews (324 good) (105 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by unknvoip See Profile

  • Location: Rochester,Monroe,NY
  • Cost: $12 per month (12 month contract)
  • Install: about 10 days
Good "Features & Price"
Bad "None"
Overall "Reliable service, great features and a great price ."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Update 9/4/14 - The DSLReports review reminder popped up. No changes in the service for me. Still happy with quality and features. Reliability has been great. Best features keep the telemarketers from actually being able to ring my phone. Those that do make it through, only do so once.

------------ Original review with older updates appended to end below -------------------------

Have had several months of flawless service, while a few on the forums here have had other experiences. As things stand right now, will probably stay with the service when my current term is up next spring. My favorite feature is custom call routing. Love to forward telemarketers to my cell so I yell at them a few times before forwarding them to the 'Blacklisted' list.

Customer Service can be hit or miss on their helpfulness as some reps are much more capable than others. Some who answer my tickets on-line are completely clueless - sometimes giving me answers that could not remotely apply to my issue.

On the up side, I have only had very few occasional outages for short periods of time.

-- Update history --

Update 10/3/06 - Server upgrades are done and my intermittent outages have ended. Network Down Forward worked great when my cable modem froze up last week. Becoming more satisfied again.

Update 8/10/07 - In the midst of all the Sunrocket users coming over and bogging down Customer Service with install/port/technical issues, the service has been fine for me.

Update 10/16/07 - Very upset over changing the rules of E911 charges after public statement they would not charge for those on pre-paid plans until after renewal. CS rep said they would honor that, but only after my insistence. There needs to be a category for Integrity for the ranking. I would give them a 2/5 on that right now! Lowered other ratings over this issue. This is just plan wrong - what will they do next????

Update 11/28/07 - They have reversed the 911 charges for those prepaid before 10/06 if they contact VT. Better than not honoring prior statements. They seem to have stabilized from the SR debacle. Made a positive change to their TOS to make cancellation less painful. Current thought is to go month-to-month when pre-paid terms are up in 04/09.

Updated 6/23/08 - Working so well for me last few months, forgot to come back and update my review. Happy customer at the moment.

Update 7/29/08 - Recently had my VT supplied adapter blow out in an electrical storm. VT was good and sent out a replacement the next day. Only problem was they did not set up my provisioning of the new adapter to match the old one. I have not been able to get them to respond to tickets to update my provisioning file or to the ones to fix the things that don't work properly because of it (Time and VMWI, specifically). Other than that, service for me has been VERY reliable.

Update 1/23/09 - Through migration to new infrastructure all has been well. No problems ever on calls. CS has become more responsive to my tickets. Others seem to have some issues, but I don't experience any of those things. Added a beta area of CP for new features and feedback. Contacts working better than when first implemented. Ratings increased as a result.

Update 3/10/09 - Made it through the DST change just fine. That had been an issue with my service in the past. While mine was fine, I know some other DSL users had some issues. Insist support sets correct time zone and applies the right DST rule to you adapter and you should be fine.

Update 11/12/09 - It has been a smooth summer for my service. Just works. Call logs have been improved and a few other features have been upgraded in recent months. Decided to renew in Sept. I would still like to see the Contacts section of the CP improved. Overall a very good value for me, so I choose not to pursue switching to a competing service. I have a lot of configuration set to filter calls that I did not want to reproduce and I did not want to risk having to go through the tweaks sometimes necessary with a new provider.

Update 3/30/10 - They continue to develop and enhance features and I recently noticed and issue with how DND feature handled time periods that wrapped the day boundary. Issue was resolved within a couple days and I was provided with a work-around until the fix was implemented. To me, Tech Support now seems that it is where it should be. Very satisfied at the moment.

Update 10/27/10 - Just learned that pre-pay is gone. Now the plans are $17/mo, take it or leave it. I guess I will be looking for another lower cost, but still quality provider that matches my low volume calling needs.

11/8/10 - Pre-pay is gone, but now they have added a light usage plan. $10.95 + tax/fees for 2000 minutes outgoing a month. It takes me 2 years for 2000 outgoing. This will be a great deal for me and keep me from having to uproot and move on. I have adjusted my ratings back appropriately to reflect an improved value for the money.

2/22/11 - last week pulled trigger on the BOGO @ $189. Good with VT for two more years. Been with them almost 5 now. Still working well for me, although I would love to see that Android app come out.

8/3/11 - It just works. Worst thing that happened to me is I noticed my DND settings did not adjust with DST. Submitted a ticket and CS cheerfully moved them all for me. Also let me know they are working on having that be automatic. The best compliment I can give them is: they save me money and I seldom have to think about them.

12/12/11 - Same thing with the switch to standard time. Servers have been solid for me and twice yearly adjustment of my DND settings is not a big deal.

6/13/12 - I just got my 6-month nag from DSLReports to update my review. Not much has changed. Very rare cases of one-way audio from time to time, but otherwise very reliable service. Passed my 6 year anniversary in April.

2/25/13 - I just renewed for two more years. For me service has been rock solid. No issues during Sandy. No issues during Irene last year. No issues during Nemo. No issues any other time. Not a lot of new features, but the filter on incoming calls are so flexible that I almost never get telemarketer calls. If one slips through, they never do again. They don't have an Android app, but the mobile browser site works nicely. I am actually upping my Web-site rating. It works well, but is a little cluttered. I would give it a 9/10. I am marking it up from 75% because that is too low and my true evaluation is closer to the 5/5.

Update 2/6/14 - The DSLReports review reminder popped up. No changes in the service for me. Still happy with quality and features. Reliability has been great.

member for 8.2 years, 3799 visits, last login: a few hours ago
updated 48 days ago

Comments:

Review by rolande See Profile

  • Location: Powell,Delaware,OH
  • Cost: $15 per month (month by month)
  • Install: about 9 days
Good "Good pricing model with bundled features and SIP open access"
Bad "Lack of order confirmation required me to continually contact support to verify order was actually placed"
Overall "Best bang for the buck! Good call quality, decent set of features, and most importantly support SIP open access"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·AT&T U-Verse
I did a lot of reading of reviews and comparing all the various VoIP provider service offerings out there. I wasn't looking for the cheapest service but something reasonable that offered good call quality (i.e. manage their network latency and jitter well) with a decent feature set and most importantly provide SIP open access to their service.

ViaTalk, in my opinion, has the best mix of call features, package pricing/variety, and call quality of all the providers I spent time reviewing.

I was looking for a provider to integrate into my existing Cisco CallManager Express installation at home as a second line initially for testing. Every other provider I was looking at either didn't offer open access to a SIP proxy or else they had strings or conditions attached to use of the SIP proxy like much higher cost etc. ViaTalk not only supports open access to their SIP proxies but practically encourages it. No matter what service you sign up for, all you have to do is send them an email requesting credentials for the SIP proxy and they will grant you access.

The only downside has been the ordering process/communication. They recently had a big sales promotion which increased their customer service request volume and slowed things down. Understandable. However, I placed an order for the vt_500 package with the Bring Your Own Device (BYOD) option online and got a response screen stating that I should receive confirmation within 24 to 48 hours via email. I never got a confirmation email. I watched other people posting in forum threads regarding the order slowdown and I put on my patience hat. However, I still had a nagging feeling that I needed to at least get some form of confirmation so that I made sure I wasn't wasting my time waiting for nothing. So, it took me several days of logging into their Live Online Chat option and asking questions before I got somewhere. A customer shouldn't have to do that just to get confirmation. I wasn't asking for service to be made available right away. I just wanted that warm fuzzy feeling that they were working on it. That's all!

Anyway, I finally got connected to a rep who checked the ordering system and found my order. She wasn't sure why I hadn't received a confirmation email. She pushed it through the system and I got an email within about 15 minutes with all of the info that I needed to get started and log in.

When I got home from work, I completed the SIP configuration on my router with the login credentials. I ended up making just over an hour call to a friend of mine out in San Jose, right after I got it working. I am definitely happy with the call quality. No pauses, distortion, echo, feedback or anything during the whole call. The only sound was the normal background noise generated automatically by my Cisco IP phone. It was much better than a cell phone call.

I ran quite a few tests at different times of the day for the providers who I could find a domain name for one of their SIP proxies. By far the best and most consistent latency was to the SIP proxy for ViaTalk in their Manhattan POP. Here is one set of results...

--- neptune.vtnoc.net ping statistics ---

33 packets transmitted, 33 received, 0% packet loss, time 32318ms

rtt min/avg/max/mdev = 26.106/27.317/28.899/0.645 ms

So, I average about 27.317 milliseconds to their SIP proxy with a median jitter of .645 milliseconds. That is pretty darn good for the Internet. I can not complain with that kind of performance. The good thing is I know that I get pretty consistent latency performance and uptime on my SBC DSL connection, so that will add to the quality and reliability.

Overall I am quite pleased so far with how it has turned out. If it goes well for the rest of the month, I am going to can my long distance service with the Incumbent LEC that they are swindling me with for close to $60/month. I have to keep the POTS line for my DSL service so I'll use it as my backup landline for 911 and other emergencies etc. as well as all my normal inbound calls.

I called my parents up in Ontario, a few hours north of Toronto, and the call quality was noticably lower than compared to the calls I have placed within the US. I would compare it to a choppy cell phone call with occasional echo, delays, and static. I can deal with that for now for the price. The good thing is I don't call all that often, so it doesn't bother me that much. I can also call them on their US based cell phone number and the call quality is much better.

Here is a link to my Call Manager Express Configuration for your reference:

»rolande.wordpress.com/2007/12/09···/#config

I'll update my review as we begin to use it more regularly and get a better feel for call quality/reliability throughout the day and week.

member for 12.4 years, 4303 visits, last login: a few hours ago
updated 119 days ago

Comments:

Review by huntermcdole See Profile

  • Location: Tucson,Pima,AZ
  • Cost: $9 per month (24 month contract)
  • Install: about 7 days
Good "Good Price, Good Sound Quality"
Bad "Tech support a little swamped"
Overall "Great price, tech support a little swamped"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·Cox HSI

--- Update Jan 2014 ---

Still no real issues with ViaTalk, every time I am up for renewal I wait until I get the 2 years for the price of one. Never switched to the Lite plan as they no longer offer it.

--- Update Aug 15 2011 ---

So far no issues with ViaTalk. Looking at switching to the lower Unlimited Lite plan as it's 2000 minutes per month, and that takes me over 6 months to reach....

---Original Review----

Signed up on July 13th 2007 for the BOGO deal. Figured I wouldn't need Rush Service since SunRocket was still up. Come Monday the 16th I realized that was wrong. Had them add rush service on 7/18/07 and it was processed that night. After a few days after my order had shipped I used my unlocked Innomedia with the soft phone settings to get myself up and running while the adapter was in route. Call quality is great, I have submitted a few tickets and they are a little slow on answering me, but most of them have been answered in about 3 - 7 days. I feel that the quality is good and expect support to get better after the influx of customers is dealt with. ATA they sent me was a new Linksys PAP2T.

member for 9.2 years, 2282 visits, last login: a few hours ago
updated 272 days ago

Comments:

Review by im_chandave See Profile

  • Location: Cleveland,Cuyahoga,OH
  • Cost: $8 per month (24 month contract)
  • Install: about 1 days
Good "Strong presence at BBR, willing to listen to customer base, knowledgeable staff"
Bad "feature creep without root-cause diag of previous problems (DTMF is a major one)"
Overall "Well worth the effort in researching and evaluating the company before signing with one of their Special Deals"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·ObiVoice
Been with ViaTalk for more than a month now. Joined during their Birthday special. As a result, I signed on for 1 year @ $199 with an additional year for free. As a BYOD, I didn't have any other charges except the $199.

The SIP credentials came within 8 hours of my signup. Had no problems setting up my Asterisk box to use their service. The only problem was DTMF for inbound calls. My Asterisk system pops callers into an IVRS menu system. I've had to switch from rfc2833 to inbound DTMF signaling. This made my system much less reliable for my inbound callers.

Ultimately, I think I'll have to tweak the DTMF recognition system on Asterisk to get it to work better with ViaTalk.

I do have hiccups during some SIP REGISTERs. Sometimes, their system would return "503 Server error". But, upon next scheduled SIP REGISTER, all is fine.

They've had one breakdown during my first month. It appeared that eastern/neptune.vtnoc.net and several of the servers around it became isolated from the production network. As a result, no REGISTERations to the SIP proxy and no access to my account information via their web-based user interface. That was resolved within an 8 hour timeframe.

[2007-08-17]

Just wanted to update my review of ViaTalk. Despite the avalanche of new subscribers due to the demise of Sun Rocket, ViaTalk has been consistently reliable TO MY STANDARD. That means my phone service has not been down for more than 30 minutes since I joined.

I have had problems: clicking noises (but that was isolated to a single day); dropped calls; static on the line (at that time, I was using a Cisco hardphone routed through an Asterisk server); missing ringing tone while waiting for the remote end to answer; DTMF tone not being recognized (now fixed by sending DTMF using SIP INFO and receiving DTMF as inband), and customer portal not working properly with SeaMonkey (fixed now). Most have been resolved.

Overall, I would still recommend them for BYOD people that KNOW WHAT THEY ARE DOING and UNDERSTAND HOW TO SETUP THEIR OWN DEVICES (ATA and Router). If you are not a knowledgeable BYODer, then get the ATA from them.

[2010-12-15]

Just renewed for another 2 years with a buy-one-get-one-free package. Occasionally have some call quality problems but not so annoying that it would push me to another VOIP provider just yet.

But, Viatalk's internal groups should communicate with each other better. I found out about the 12+12 deal via DSLReports instead of directly from Viatalk...EVEN THOUGH I ASKED VIATALK 2 DAYS EARLIER ABOUT RENEWAL PACKAGES!!!

[2011-10-07]

Short update on my service. Nothing new to report. It works. I have not had any problems. It is acting like an appliance. When I need it to work, it just works. Re-upped back in Dec 2010 for another 2 years. Will not need to think about the service until January 2013. When that happens, I hope to be able to re-subscribe for another 2 years (pre-paid) like I did this time. If not, then I'll start looking for another option.

[2014-01-23]

Another boring update. Again, nothing new to report. It has been working fine since my last update in 2011. Renewed for 2 more years back in Jan 2013. Was able to pre-pay the regulatory and E911 fees for the 2 years. I haven't needed to trouble-shoot it for problems. It works when ever I send a call to them or receive a call from them. My Asterisk server has had no problems connecting with their SIP servers. I pump through around 1500 minutes of use a month with no problems encountered. Overall, the service has been reliable, lacking in drama, and boring...exactly what I expect from a great telco service.

member for 9.2 years, 1971 visits, last login: 4 days ago
updated 272 days ago

Comments:

Review by jomobco See Profile

  • Location: Parker,Douglas,CO
  • Cost: $12 per month (12 month contract)
  • Install: about 5 days
Good "Easy to use, hardware provided, decent call quality"
Bad "very rarely glitchy"
Overall "great bang for the buck. 1 Year promos often under 10 bux per month"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I just recently left them when we decided we really use our mobiles more than home phones and decided to make our VOIP line a google voice number. We used Viatalk for over 6 years and at 2 different locations. They were easy to work with and had very little down time that we noticed. They definitely improved over the years we were with them. I loved the features on the website which allow you to customize incoming call routing. It was easy to tag a solicitor and even forward them somewhere else! I love sending all the political calls I got to their other parties donation line! If we went back to VOIP I would go back to Viatalk.

member for 302 days, 1 visits, last login: 240 days ago
updated 302 days ago

Comments:

Review by mfoam99 See Profile

  • Location: Parkersburg,Wood,WV
  • Cost: $13 per month (12 month contract)
  • Install: about 12 days
Good "it works!"
Bad "occasional glitches but they are resolved quickly"
Overall "great value"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

10/29/13

I cancelled my service about 6 months ago due to personal reasons. I recently signed back up and use a linksys router and have noticed even better call quality than what I had in the past when i had my old D-link router. I am very satisfied with Viatalk.

I have been listening to a coworker tell me how great (and not so great ) VOIP is for the last two years but it took my until now to finally give it a try (and I am known for being tight with my money). I ordered viatalk phone service unlimited plan buy one year and get one year free right before the Thanksgiving holiday. Probably it was a combination of the holiday and the promotion and my impatience but it seemed like it took forever for me to receive my adapter, in reality it was about 12 days. I might be turning into a geek I don't know but when my wife called me at work and told me that the adapter had arrived I ordered a pizza, and picked up a six pack of beer and thought to myself that I would spend the evening hooking up the phone. Its funny I was actually disappointed that it only took me about 5 minutes to plug it in and it worked. I used the service for about a month before porting my number from Verizon, which took about 14 days. Overall I am very satisfied with Viatalk. I use the Wakeup call everyday and am continuing to discover other features all of the time.

Oh yea I have a D-link modem using cable internet with a 3MB download /356 upload and a D-link router

member for 7.9 years, 435 visits, last login: 183 days ago
updated 358 days ago

Comments:

Review by FarmerBob See Profile

  • Location: Beverly Hills,Los Angeles,CA
  • Cost: $12 per month (24 month contract)
  • Install: about 5 days
Good "Great Features and Toys! Other than that RUN!!!!!! Go to VOIPo."
Bad "EVERYTHING! Customer Service is Pathetic! Product Quality is . . . . AHHHHHHHHH!"
Overall "If you need to use your phone, don't use ViaTalk."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

My Other Reviews

·Comcast
·CenturyLink
·EarthLink
UPDATE (10/13):

It's been a couple of years now and there have been a couple glitches that are expected with the newness of VoIP, but VOIPo has been GREAT!!! Just signed on for another two years. And I am in the process of moving several other lines over to them. The first tech company that I have seen where the CEO has racked up over a million posts taking care of things himself.

UPDATE (10/10):

Have long since gone to VOIPo and have not regretted a moment of it. ViaTalk, at my leaving was a joke. VOIPo focused on actual phone service first, then is adding in all the joys. There have been hiccups and bugs, but their TS has been incredible. Tickets are answered in an insanely short amount of time by people that actually know what they ware talking about and that can get things taken care of.

UPDATE (1/09):

As of Mid November I ran to VOIPo because ViaTalk just got to be too much of a fraud, nothing but lies and false promises that they did start to act, but seriously failed in continuing. I got tired of the lies, outrageously out of line CSR's, the bad calls always attributed to 1. My ISP, or 2. my network, or 3. Me. But never them. Tickets were taking so long to get acted upon, problems had time to resolve themselves before VT ever got to them. I still have tickets that I submitted months ago that were not answered before I left. I got Vonage for a couple of weeks on the same network with the same ISP and it was perfect. The reason I went with VOIPo was I was invited to join them and they have done a good job of starting up and all of my inquiries and "tickets" have been answered by the same people, if not 85% of the time the CEO, that have come to know my network and ISP and look at their end first and work towards me. The adapter, Grandstream HT502, that they use is the one that VIaTalk is moving to but never offered to me, when I have been telling them for the years of my contract that their Linksys gear was crap. Looks like they finally wised up. Too late for me.

Bottom line: STAY AWAY FROM VIATALK! There are too many other providers that you can get far better service from. Plus, at the rate VT is going, they can't be long for this world.

------------------------

After two years with Vonage I was tired of no contemporary market features and excuses as to why they weren't going to have them. But I had NO, ZERO call quality problems. When I first started having problems with ViaTalk, I called and got a TSR that was amazing. But as time went on and the problems went unresolved, increased and got more elaborate, you could tell that he was losing interest in helping. He went from calling me by my first name (he got so he would recognize my voice because I had to call so many times) to calling me Sir and pretending we had never spoken before. The other day I got a TSR that told me I didn't have a problem because everything was fine on their end and started to argue with me. I read him all the eMails that I had up to that point from people that could not get through and it didn't matter. All the while the call was breaking up and hissing, crackling, choppy and I was calling into their VoIP from a POTS line so they could make any changes to my adapter and not loose the call. They were even having problems. I then politely asked to speak with a supervisor and got a ton of really creative excuses why I couldn't. Then when I insisted I was connected to someones voicemail and have never heard back. I have found several recent threads here in DSLR and the VT Forums where others are having the same problems that I am with call quality and Tech Support, so it's not just me. I now eMail instead of calling on the phone when it is important.

I have since resorted to submitting Trouble Tickets through the website of which I can not check them other than a link sent in an eMail. I have performed a mountain of tests that they have requested that would over burden a cancer clinic and all the numbers on my end are great and theirs horrible. So . . . . ? No word from them since my numbers started looking good and theirs not.

I spent three months investigating, checking out every nook and cranny on all relevant forums; calling VT; gaining friends on the VT boards that were a great help, and all "looked" great. I really thought that I had stumbled on a life saving, too good to be true, greatest thing of all time. But within a week of being up and running things started to fall apart. I gave it time and the TSR's all the assistance they needed, put my adapter in the DMZ, rebuilt my network to favor the adapter (my Vonage adapter was buried on my network and NO problems); jumped through hoops and nothing has been accomplished. Now either I have no problems or it's all on my end as per VT TSR's. I have been moved to all servers in my "relative " area, they all have bad latency, but not moved to a server that has good numbers as I have found and requested. You use to be able to do it yourself in the control panel, but that feature has disappeared. The one real reason that I switched was all the great features/toys they have and they are always adding more, even to your line without your knowledge or permission. They did that to me and killed my line and it has never been the same since. Good intentions, bad execution. But as I have read it being said, "They need to knock off the creative stuff and focus on the recently emerging problems." I agree.

There is much more and I really don't want to go any further. Just take this as a friendly warning. If call quality is important to you, or for that matter a call at all - use Vonage. I don't believe I just said that, but sadly it's true.

This is the true sense of the phrase: "You get what you pay for!" And boy am I paying for it. Don't you.

member for 13.8 years, 1574 visits, last login: 1 days ago
updated 1 year ago

Comments:
alancats

join:2000-09-20
New York, NY
Reviews:
·ViaTalk

Sorry to Hear This

I've had a far different experience with ViaTalk. I've had Viatalk for over two years, and it's run pretty flawlessly for me. The few times that I've had issues, I put in tech support tickets that were promptly answered, and, when I called tech support, I got someone on the line within five minutes. The company is based in upstate New York and I've always found them to be responsive to my needs. The service has worked well for me, but, obviously, if you were dealing with unresolved issues, you're entitled to take your business elsewhere. I've never heard of Voipo; hope it works out for you.

Review by jandy See Profile

  • Location: Fort Wayne,Allen,IN
  • Cost: $12 per month (24 month contract)
  • Install: about 13 days
Good "Great customer service, great user forums, great call quality"
Bad "installation was hard for me, product is maturing"
Overall "Very solid service; few quirks here and there; WAY better (and cheaper) than POTS."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

UPDATE 08.18.13

Just renewed for another two years. Solid service, no outages. Can't believe that my PAP2T still works like a clock. Very happy with the service. Can't beat the features you get for the price. VT is a lot quieter these days in terms of board participation. They haven't updated their blog on their website for quite a while, but everything is working great.

UPDATE 08.15.11

Still with VT. No service issues since last update. Don't see myself changing anytime soon. If it ain't broken...

UPDATE 03.15.11

I have now been a VT customer for over four years, and over that time the service has been extremely reliable. The features are very rich, and they keep on adding new features. When I have contacted tech support, the response has been fast and usually helpful. I'd recommend it to anyone with average or above tech knowledge.

UPDATE 11.12.09

Just a quick note to say that I did decide to renew last month. The quality has been very consistent, reliable, and strong for me. The only way I see myself switching is if I ultimately succumb to the allure of a triple play deal (I don't have cable TV--just an antenna) or if the service really changes for the worse. I don't see those scenarios happening in the short or longer term, so I signed up for their 18-month renewal deal. The monthly fees don't bother me, as I calculate those into my average monthly cost, and it is still one heck of a value in my book.

UPDATE 07.13.09

Over two years, and ViaTalk keeps working. I've had ZERO problems with outages over the last year--just some minor issues like the VMWI light not going off (which seems fixed now). Call quality has always been very clear. I enjoy the features--particularly Do Not Disturb, Anonymous Call Rejection, Voicemails to e-mail, etc. I was considering the cable company's triple play, but my wife and I decided against it. We don't watch much TV (so our antenna is working just fine), and VT has provided us with good, consistent service. So why rock the boat? My package is up until Dec. 2009, but we will probably renew. Maybe a nice renewal special will come along between now and then! (hint, hint, VT, if you are reading!)

UPDATE 01.02.08

It's been over a year, and I continue to have no problems with ViaTalk. Looks like a lot of folks are, judging from the forum here. But I am happy with over a year of reliable, crystal clear call quality and great features.

UPDATE 09.03.07

VT is great. I've had very few problems since my last update. VT is getting a bad rap from all of the former SR customers who are overloading the system and (perhaps understandably) are very impatient and want things to work as of yesterday. I've been nervous, but happy to report that my service continues to be great in spite of the surge in VT usage.

UPDATE 05.22.07

I just upgraded my "reliability" rating. I continue to have zero problems with this service. Excellent call quality, astounding features, and all-around fantastic value. I'm so happy with my choice.

UPDATE 03.20.07

I have had zero problems since the last update. The service has been very dependable. I've even noticed that fewer people seem to be reporting problems on the VT forum here. Voice quality has been excellent--I'm very happy with the service. I think that I will stop updating this review unless I experience any major problems or changes in service.

UPDATE 02.26.07

Service has been excellent since the last update. Unfortunately, we had a death in the family which necessitated lots of phone calls in and out. VT quality was perfect during this time of hectic and increased phone use. I'm definitely feeling better about the reliability and service.

UPDATE 02.10.07

I've had rock-solid service and call quality since my last update. I've left my setup alone, except for updating the firmware on the Actiontec router. I'm very happy with the service, and am starting to gain more confidence in the reliability.

UPDATE 01.31.07

I feel like things are beginning to "settle down" for my service. I've been tweaking things, and now I am going to leave my settings alone for as long as possible to try to get a better feel for stability over a larger chunk of time with my current setup.

Customer service has been much more responsive and helpful this week. I still think that, overall, VT is a great service. Voice quality since the last update has been excellent.

UPDATE 01.26.07

VT could be experiencing growing pains, as there have been more complaints about customer service in the last week. The problem is that it's really hard to pin down where problems in call quality come from and also hard to figure out how to fix them.

I've had some problems with the service, but nothing that I would describe as major, catastrophic, or unfixable. The service presents a good value. I love getting my voicemail messages on e-mail. But I also realize now that I am constantly concerned about the reliability of my phone service whereas as a POTS customer I never had to question it. I knew that coming into this experience, but living it is different than thinking about it.

Overall, I'm sticking with VT, but am starting to become a little concerned about the quality of the CS. I just want problems clearly communicated as quickly as possible, and transparency regarding where the problems are coming from and what is being done to fix them.

UPDATE 01.11.07

Just had the porting of my number completed. Pros/Cons regarding this process:

PROS: Faxed my paperwork on 01.03.07. Porting process complete on 01.11.07. That's pretty quick. From the reviews I've read, VT generally completes the process much more quickly than the competition.

CONS: VT really needs to improve the knowledgebase and FAQ so that a consumer knows what to expect with this process. From reading the forums, I assumed my number would be inactive for a "few hours." My dial tone on my POTS line was dead when I woke up at 7 a.m. I didn't receive the "porting is complete" e-mail until 5 p.m.
Evidently, the porting team at VT doesn't start working on porting numbers until 1 p.m. EST. Would have been nice to know this upfront.

After receiving the e-mail, my phone didn't work. My cell phone wouldn't dial the 866 support #, leaving e-mail support as my only option. I sent an "urgent" e-mail to support, and they replied with instructed on how to log into my PAP2 and reset some settings. They got back to me in an hour, which is pretty good.

Unfortunately, though, part of the instructions were incorrect. I was able to recognize the error and had the service back up and running by 7 p.m. After the number is ported, you have to go back to the control panel and reset things to the way you had them with the temporary number. Again, would have been nice to have had a "heads up" on this.

Overall, I'm still happy with ViaTalk and still feel the customer service is pretty darn good . They need to develop the knowledgebase and FAQ to better prepare customers for what happens during the porting process.

--------------------------------------------------

I will update this review, as I have only had full functionality of VT for the last couple of days. I had a few kinks in the installation process, but I am happy to say that VT customer support has been excellent. I am impressed with the company, and I think that they are going about VOIP in the right way. I get the feeling that the company is interested in long-term success as opposed to making a quick buck, which is a good feeling.

Call quality is excellent. You can read about my installation problems with incoming calls in the VT forum on this site.

»No incoming calls--do I need port forwarding?

Overall, I feel like I am going to be a long-term customer. I think, though, that a person switching to VT needs to understand that he/she will have to be patient with the process. So long as a person is willing to work with the company and understanding of "kinks" in the process, I think that VT is an excellent value. The features are fantastic. And I think that the service is just going to get better and better. Time will tell if this is just initial excitement/idealism, and I will update in the coming months after I've had time to really fully test things.

I am going to port my number within the next month after I get my next phone invoice. I will let you know how that goes.

member for 7.8 years, 361 visits, last login: 1.1 years ago
updated 1.1 years ago

Comments:

Review by alancats See Profile

  • Location: Washington,District Of Columbia,DC
  • Cost: $11 per month (24 month contract)
  • Install: about 1 days
Good "Reliable call-making; Feature-rich Website; Excellent Call-Blocking Features"
Bad "None That I've Encountered"
Overall "Reliable VOIP Service if You Have a Decent ISP Connection"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Updated 3/17/13

I just thought it was time to update my original review to reflect an interstate move, to DC. Viatalk's service is still working well for me, and I heartily recommend it. When I reconnected my Linksys VOIP box after the move, an issue popped up with my wireless router's firewall blocking outgoing calls, but that was quickly resolved by helpful instructions provided from Viatalk's tech support team.

What I love about Viatalk is the wealth of privacy/call-blocking options. As soon as I see that weird con artists from out of state or phone solicitors have made calls when I check my call log on the Viatalk website, I either block that number specifically, or the entire area code. Being able to check voicemails online remains a nice and useful feature. The Viatalk team seems to perptually adding functionality to the service, which is always appreciated. The monthly taxes and fees for DC are a miniscule $3.25 a month, and the $189 charge for 24 months of service makes this the most reasonably priced phone service out there.

----------------

I've been with Viatalk for over three years, and I'm still very satisfied with their product. I'm one of the refugees from defunct VOIP company Sunrocket, who had to migrate to another VOIP provider when that company died in August, 2007. I switched to ViaTalk in 2007 and have been very happy since.

The best thing about Viatalk service is the feature-rich website, which allows you to listen to voicemail messages, view call logs of incoming and outgoing calls and take advantage of some very cool call-blocking features. For example, you can block all anonymous calls, block specific numbers, block numbers that begin with a certain prefix, block numbers by Caller ID words, or block numbers from an entire area code. Viatalk also just added the ability to block those weird con artist calls featuring non-standard phone numbers often beginning in "0." Very useful and much appreciated by me, as I have been harassed by these calls in the past.

Viatalk is based in upstate New York. The few times I've called customer service, I've managed to get a customer service rep fairly quickly, who A) spoke flawless English; B) was an American citizen (I assume); and C) was actually helpful. When I call my ISP customer service, I get routed to a call center halfway around the world and a barely intelligible rep of dubious helpfulness, so I do like the fact that one can still get customer service based on American soil, a rarity these days. That is not xenophobia speaking; merely my personal preference.

My experience is that, generally speaking, the quality of VOIP service largely depends on the speed of one's internet connection. I have a fairly mediocre download speed from my cable ISP of roughly 4.5 mb/s and .75 mb/s upload, and despite this, call quality has been consistently good. I do notice some slight deterioration in voice quality when I'm downloading a file, but it's not too bad, and I generally avoid downloading if I'm on a long call anyway.

One thing to be aware of -- if you sign up for a long-term contract, Viatalk does assess monthly E-911 and other charges. These are as follows for NY State: E-911 ($1.00); Regulatory Recovery Fee ($1.97); and E911 Cost Recovery Fee (48 cents), for a total of $3.45 monthly. I personally don't have an issue with this, because I'm satisfied with the service and even taking these fees into account, it is still a far better deal than paying for POTS phone service from Verizon or RCN. I am paying for an 18-month contract (not offered any longer) and my total monthly cost comes out to $13.95. Not bad at all in my book. The new package costs are slightly higher, as prices for service have risen across the VOIP industry, but I still think Viatalk is a great deal.

member for 14 years, 65 visits, last login: 69 days ago
updated 1.6 years ago

Comments:

Review by oratam See Profile

  • Location: Stockton,Hunterdon,NJ
  • Cost: $16 per month (12 month contract)
  • Install: about 10 days
Good "The service is mostly reliable."
Bad "YOU CAN NEVER LEAVE. ITS WORSE THAN THE MOB."
Overall "ITS LIKE THE MOB, it works when it needs to and screws you over."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I signed up with viatalk after the sunrocket demise and after a short delay due to massive equipment shortages and number porting and equipment setup. To ensure audio quality i made sure to provision my router with qos and port forwarding. except for the once in a long while downtime the connection has been reliable. I am talking 93 to 95% uptime.

The big thing i like is the control panel. With the wide array of features, this is by far the best feature. Being able to control who can call, setting up a wake up call is just a few of the dazzling array of features.

Update 06/20/2010

Renewed with package for 149. A month later saw 30 dollar charge from viatalk, Customer support goes and tells me to go pound sand, and that the fees are mandatory.

No emails relating to fees are being assessed just slammed my cc for the money without hesitation. Leaving them your CC is a bad idea. Do not trust these crooks. They prices they quote do not include tax.

Update 02/02/2013

Filed my cancellation request on the 18th of January did not want to renew service. Had a few problems getting my number ported out, Contacted them several times about CANCELLING MY SERVICE. Did not want it to renew, and guess what. They didn't cancel the service and they renewed me for another year. Slammed me for 200 bucks.

member for 6.8 years, 404 visits, last login: 1 year ago
updated 1.7 years ago

Comments: