how-to block ads
Review by mfoam99
Good "it works!"
- Location: Parkersburg,Wood,WV
- Cost: $13 per month (12 month contract)
- Install: about 12 days
Bad "occasional glitches but they are resolved quickly"
Overall "great value"
Ease of Installation:
Value for money:
I cancelled my service about 6 months ago due to personal reasons. I recently signed back up and use a linksys router and have noticed even better call quality than what I had in the past when i had my old D-link router. I am very satisfied with Viatalk.
I have been listening to a coworker tell me how great (and not so great ) VOIP is for the last two years but it took my until now to finally give it a try (and I am known for being tight with my money). I ordered viatalk phone service unlimited plan buy one year and get one year free right before the Thanksgiving holiday. Probably it was a combination of the holiday and the promotion and my impatience but it seemed like it took forever for me to receive my adapter, in reality it was about 12 days. I might be turning into a geek I don't know but when my wife called me at work and told me that the adapter had arrived I ordered a pizza, and picked up a six pack of beer and thought to myself that I would spend the evening hooking up the phone. Its funny I was actually disappointed that it only took me about 5 minutes to plug it in and it worked. I used the service for about a month before porting my number from Verizon, which took about 14 days. Overall I am very satisfied with Viatalk. I use the Wakeup call everyday and am continuing to discover other features all of the time.
Oh yea I have a D-link modem using cable internet with a 3MB download /356 upload and a D-link router
member for 7 years, 433 visits, last login: 17 days ago
updated 40 days ago
Review by FarmerBob
Good "Great Features and Toys! Other than that RUN!!!!!! Go to VOIPo."
- Location: Beverly Hills,Los Angeles,CA
- Cost: $12 per month (24 month contract)
- Install: about 5 days
Bad "EVERYTHING! Customer Service is Pathetic! Product Quality is . . . . AHHHHHHHHH!"
Overall "If you need to use your phone, don't use ViaTalk."
Ease of Installation:
Value for money:
It's been a couple of years now and there have been a couple glitches that are expected with the newness of VoIP, but VOIPo has been GREAT!!! Just signed on for another two years. And I am in the process of moving several other lines over to them. The first tech company that I have seen where the CEO has racked up over a million posts taking care of things himself.
Have long since gone to VOIPo and have not regretted a moment of it. ViaTalk, at my leaving was a joke. VOIPo focused on actual phone service first, then is adding in all the joys. There have been hiccups and bugs, but their TS has been incredible. Tickets are answered in an insanely short amount of time by people that actually know what they ware talking about and that can get things taken care of.
As of Mid November I ran to VOIPo because ViaTalk just got to be too much of a fraud, nothing but lies and false promises that they did start to act, but seriously failed in continuing. I got tired of the lies, outrageously out of line CSR's, the bad calls always attributed to 1. My ISP, or 2. my network, or 3. Me. But never them. Tickets were taking so long to get acted upon, problems had time to resolve themselves before VT ever got to them. I still have tickets that I submitted months ago that were not answered before I left. I got Vonage for a couple of weeks on the same network with the same ISP and it was perfect. The reason I went with VOIPo was I was invited to join them and they have done a good job of starting up and all of my inquiries and "tickets" have been answered by the same people, if not 85% of the time the CEO, that have come to know my network and ISP and look at their end first and work towards me. The adapter, Grandstream HT502, that they use is the one that VIaTalk is moving to but never offered to me, when I have been telling them for the years of my contract that their Linksys gear was crap. Looks like they finally wised up. Too late for me.
Bottom line: STAY AWAY FROM VIATALK! There are too many other providers that you can get far better service from. Plus, at the rate VT is going, they can't be long for this world.
After two years with Vonage I was tired of no contemporary market features and excuses as to why they weren't going to have them. But I had NO, ZERO call quality problems. When I first started having problems with ViaTalk, I called and got a TSR that was amazing. But as time went on and the problems went unresolved, increased and got more elaborate, you could tell that he was losing interest in helping. He went from calling me by my first name (he got so he would recognize my voice because I had to call so many times) to calling me Sir and pretending we had never spoken before. The other day I got a TSR that told me I didn't have a problem because everything was fine on their end and started to argue with me. I read him all the eMails that I had up to that point from people that could not get through and it didn't matter. All the while the call was breaking up and hissing, crackling, choppy and I was calling into their VoIP from a POTS line so they could make any changes to my adapter and not loose the call. They were even having problems. I then politely asked to speak with a supervisor and got a ton of really creative excuses why I couldn't. Then when I insisted I was connected to someones voicemail and have never heard back. I have found several recent threads here in DSLR and the VT Forums where others are having the same problems that I am with call quality and Tech Support, so it's not just me. I now eMail instead of calling on the phone when it is important.
I have since resorted to submitting Trouble Tickets through the website of which I can not check them other than a link sent in an eMail. I have performed a mountain of tests that they have requested that would over burden a cancer clinic and all the numbers on my end are great and theirs horrible. So . . . . ? No word from them since my numbers started looking good and theirs not.
I spent three months investigating, checking out every nook and cranny on all relevant forums; calling VT; gaining friends on the VT boards that were a great help, and all "looked" great. I really thought that I had stumbled on a life saving, too good to be true, greatest thing of all time. But within a week of being up and running things started to fall apart. I gave it time and the TSR's all the assistance they needed, put my adapter in the DMZ, rebuilt my network to favor the adapter (my Vonage adapter was buried on my network and NO problems); jumped through hoops and nothing has been accomplished. Now either I have no problems or it's all on my end as per VT TSR's. I have been moved to all servers in my "relative " area, they all have bad latency, but not moved to a server that has good numbers as I have found and requested. You use to be able to do it yourself in the control panel, but that feature has disappeared. The one real reason that I switched was all the great features/toys they have and they are always adding more, even to your line without your knowledge or permission. They did that to me and killed my line and it has never been the same since. Good intentions, bad execution. But as I have read it being said, "They need to knock off the creative stuff and focus on the recently emerging problems." I agree.
There is much more and I really don't want to go any further. Just take this as a friendly warning. If call quality is important to you, or for that matter a call at all - use Vonage. I don't believe I just said that, but sadly it's true.
This is the true sense of the phrase: "You get what you pay for!" And boy am I paying for it. Don't you.
member for 12.9 years, 1322 visits, last login: a few hours ago
updated 57 days ago
Sorry to Hear This I've had a far different experience with ViaTalk. I've had Viatalk for over two years, and it's run pretty flawlessly for me. The few times that I've had issues, I put in tech support tickets that were promptly answered, and, when I called tech support, I got someone on the line within five minutes. The company is based in upstate New York and I've always found them to be responsive to my needs. The service has worked well for me, but, obviously, if you were dealing with unresolved issues, you're entitled to take your business elsewhere. I've never heard of Voipo; hope it works out for you.
Review by jandy
Good "Great customer service, great user forums, great call quality"
- Location: Fort Wayne,Allen,IN
- Cost: $12 per month (24 month contract)
- Install: about 13 days
Bad "installation was hard for me, product is maturing"
Overall "Very solid service; few quirks here and there; WAY better (and cheaper) than POTS."
Ease of Installation:
Value for money:
Just renewed for another two years. Solid service, no outages. Can't believe that my PAP2T still works like a clock. Very happy with the service. Can't beat the features you get for the price. VT is a lot quieter these days in terms of board participation. They haven't updated their blog on their website for quite a while, but everything is working great.
Still with VT. No service issues since last update. Don't see myself changing anytime soon. If it ain't broken...
I have now been a VT customer for over four years, and over that time the service has been extremely reliable. The features are very rich, and they keep on adding new features. When I have contacted tech support, the response has been fast and usually helpful. I'd recommend it to anyone with average or above tech knowledge.
Just a quick note to say that I did decide to renew last month. The quality has been very consistent, reliable, and strong for me. The only way I see myself switching is if I ultimately succumb to the allure of a triple play deal (I don't have cable TV--just an antenna) or if the service really changes for the worse. I don't see those scenarios happening in the short or longer term, so I signed up for their 18-month renewal deal. The monthly fees don't bother me, as I calculate those into my average monthly cost, and it is still one heck of a value in my book.
Over two years, and ViaTalk keeps working. I've had ZERO problems with outages over the last year--just some minor issues like the VMWI light not going off (which seems fixed now). Call quality has always been very clear. I enjoy the features--particularly Do Not Disturb, Anonymous Call Rejection, Voicemails to e-mail, etc. I was considering the cable company's triple play, but my wife and I decided against it. We don't watch much TV (so our antenna is working just fine), and VT has provided us with good, consistent service. So why rock the boat? My package is up until Dec. 2009, but we will probably renew. Maybe a nice renewal special will come along between now and then! (hint, hint, VT, if you are reading!)
It's been over a year, and I continue to have no problems with ViaTalk. Looks like a lot of folks are, judging from the forum here. But I am happy with over a year of reliable, crystal clear call quality and great features.
VT is great. I've had very few problems since my last update. VT is getting a bad rap from all of the former SR customers who are overloading the system and (perhaps understandably) are very impatient and want things to work as of yesterday. I've been nervous, but happy to report that my service continues to be great in spite of the surge in VT usage.
I just upgraded my "reliability" rating. I continue to have zero problems with this service. Excellent call quality, astounding features, and all-around fantastic value. I'm so happy with my choice.
I have had zero problems since the last update. The service has been very dependable. I've even noticed that fewer people seem to be reporting problems on the VT forum here. Voice quality has been excellent--I'm very happy with the service. I think that I will stop updating this review unless I experience any major problems or changes in service.
Service has been excellent since the last update. Unfortunately, we had a death in the family which necessitated lots of phone calls in and out. VT quality was perfect during this time of hectic and increased phone use. I'm definitely feeling better about the reliability and service.
I've had rock-solid service and call quality since my last update. I've left my setup alone, except for updating the firmware on the Actiontec router. I'm very happy with the service, and am starting to gain more confidence in the reliability.
I feel like things are beginning to "settle down" for my service. I've been tweaking things, and now I am going to leave my settings alone for as long as possible to try to get a better feel for stability over a larger chunk of time with my current setup.
Customer service has been much more responsive and helpful this week. I still think that, overall, VT is a great service. Voice quality since the last update has been excellent.
VT could be experiencing growing pains, as there have been more complaints about customer service in the last week. The problem is that it's really hard to pin down where problems in call quality come from and also hard to figure out how to fix them.
I've had some problems with the service, but nothing that I would describe as major, catastrophic, or unfixable. The service presents a good value. I love getting my voicemail messages on e-mail. But I also realize now that I am constantly concerned about the reliability of my phone service whereas as a POTS customer I never had to question it. I knew that coming into this experience, but living it is different than thinking about it.
Overall, I'm sticking with VT, but am starting to become a little concerned about the quality of the CS. I just want problems clearly communicated as quickly as possible, and transparency regarding where the problems are coming from and what is being done to fix them.
Just had the porting of my number completed. Pros/Cons regarding this process:
PROS: Faxed my paperwork on 01.03.07. Porting process complete on 01.11.07. That's pretty quick. From the reviews I've read, VT generally completes the process much more quickly than the competition.
CONS: VT really needs to improve the knowledgebase and FAQ so that a consumer knows what to expect with this process. From reading the forums, I assumed my number would be inactive for a "few hours." My dial tone on my POTS line was dead when I woke up at 7 a.m. I didn't receive the "porting is complete" e-mail until 5 p.m.
Evidently, the porting team at VT doesn't start working on porting numbers until 1 p.m. EST. Would have been nice to know this upfront.
After receiving the e-mail, my phone didn't work. My cell phone wouldn't dial the 866 support #, leaving e-mail support as my only option. I sent an "urgent" e-mail to support, and they replied with instructed on how to log into my PAP2 and reset some settings. They got back to me in an hour, which is pretty good.
Unfortunately, though, part of the instructions were incorrect. I was able to recognize the error and had the service back up and running by 7 p.m. After the number is ported, you have to go back to the control panel and reset things to the way you had them with the temporary number. Again, would have been nice to have had a "heads up" on this.
Overall, I'm still happy with ViaTalk and still feel the customer service is pretty darn good . They need to develop the knowledgebase and FAQ to better prepare customers for what happens during the porting process.
I will update this review, as I have only had full functionality of VT for the last couple of days. I had a few kinks in the installation process, but I am happy to say that VT customer support has been excellent. I am impressed with the company, and I think that they are going about VOIP in the right way. I get the feeling that the company is interested in long-term success as opposed to making a quick buck, which is a good feeling.
Call quality is excellent. You can read about my installation problems with incoming calls in the VT forum on this site.
»No incoming calls--do I need port forwarding?
Overall, I feel like I am going to be a long-term customer. I think, though, that a person switching to VT needs to understand that he/she will have to be patient with the process. So long as a person is willing to work with the company and understanding of "kinks" in the process, I think that VT is an excellent value. The features are fantastic. And I think that the service is just going to get better and better. Time will tell if this is just initial excitement/idealism, and I will update in the coming months after I've had time to really fully test things.
I am going to port my number within the next month after I get my next phone invoice. I will let you know how that goes.
member for 6.9 years, 361 visits, last login: 111 days ago
updated 111 days ago
Review by alancats
Good "Reliable call-making; Feature-rich Website; Excellent Call-Blocking Features"
- Location: Washington,District Of Columbia,DC
- Cost: $11 per month (24 month contract)
- Install: about 1 days
Bad "None That I've Encountered"
Overall "Reliable VOIP Service if You Have a Decent ISP Connection"
Ease of Installation:
Value for money:
I just thought it was time to update my original review to reflect an interstate move, to DC. Viatalk's service is still working well for me, and I heartily recommend it. When I reconnected my Linksys VOIP box after the move, an issue popped up with my wireless router's firewall blocking outgoing calls, but that was quickly resolved by helpful instructions provided from Viatalk's tech support team.
What I love about Viatalk is the wealth of privacy/call-blocking options. As soon as I see that weird con artists from out of state or phone solicitors have made calls when I check my call log on the Viatalk website, I either block that number specifically, or the entire area code. Being able to check voicemails online remains a nice and useful feature. The Viatalk team seems to perptually adding functionality to the service, which is always appreciated. The monthly taxes and fees for DC are a miniscule $3.25 a month, and the $189 charge for 24 months of service makes this the most reasonably priced phone service out there.
I've been with Viatalk for over three years, and I'm still very satisfied with their product. I'm one of the refugees from defunct VOIP company Sunrocket, who had to migrate to another VOIP provider when that company died in August, 2007. I switched to ViaTalk in 2007 and have been very happy since.
The best thing about Viatalk service is the feature-rich website, which allows you to listen to voicemail messages, view call logs of incoming and outgoing calls and take advantage of some very cool call-blocking features. For example, you can block all anonymous calls, block specific numbers, block numbers that begin with a certain prefix, block numbers by Caller ID words, or block numbers from an entire area code. Viatalk also just added the ability to block those weird con artist calls featuring non-standard phone numbers often beginning in "0." Very useful and much appreciated by me, as I have been harassed by these calls in the past.
Viatalk is based in upstate New York. The few times I've called customer service, I've managed to get a customer service rep fairly quickly, who A) spoke flawless English; B) was an American citizen (I assume); and C) was actually helpful. When I call my ISP customer service, I get routed to a call center halfway around the world and a barely intelligible rep of dubious helpfulness, so I do like the fact that one can still get customer service based on American soil, a rarity these days. That is not xenophobia speaking; merely my personal preference.
My experience is that, generally speaking, the quality of VOIP service largely depends on the speed of one's internet connection. I have a fairly mediocre download speed from my cable ISP of roughly 4.5 mb/s and .75 mb/s upload, and despite this, call quality has been consistently good. I do notice some slight deterioration in voice quality when I'm downloading a file, but it's not too bad, and I generally avoid downloading if I'm on a long call anyway.
One thing to be aware of -- if you sign up for a long-term contract, Viatalk does assess monthly E-911 and other charges. These are as follows for NY State: E-911 ($1.00); Regulatory Recovery Fee ($1.97); and E911 Cost Recovery Fee (48 cents), for a total of $3.45 monthly. I personally don't have an issue with this, because I'm satisfied with the service and even taking these fees into account, it is still a far better deal than paying for POTS phone service from Verizon or RCN. I am paying for an 18-month contract (not offered any longer) and my total monthly cost comes out to $13.95. Not bad at all in my book. The new package costs are slightly higher, as prices for service have risen across the VOIP industry, but I still think Viatalk is a great deal.
member for 13.2 years, 54 visits, last login: 45 days ago
updated 266 days ago
Review by unknvoip
Good "Features & Price"
- Location: Rochester,Monroe,NY
- Cost: $12 per month (12 month contract)
- Install: about 10 days
Overall "Reliable service, great features and a great price ."
Ease of Installation:
Value for money:
2/25/13 - I just renewed for two more years. For me service has been rock solid. No issues during Sandy. No issues during Irene last year. No issues during Nemo. No issues any other time. Not a lot of new features, but the filter on incoming calls are so flexible that I almost never get telemarketer calls. If one slips through, they never do again. They don't have an Android app, but the mobile browser site works nicely. I am actually upping my Web-site rating. It works well, but is a little cluttered. I would give it a 9/10. I am marking it up from 75% because that is too low and my true evaluation is closer to the 5/5.
------------ Original review with older updates appended to end below -------------------------
Have had several months of flawless service, while a few on the forums here have had other experiences. As things stand right now, will probably stay with the service when my current term is up next spring. My favorite feature is custom call routing. Love to forward telemarketers to my cell so I yell at them a few times before forwarding them to the 'Blacklisted' list.
Customer Service can be hit or miss on their helpfulness as some reps are much more capable than others. Some who answer my tickets on-line are completely clueless - sometimes giving me answers that could not remotely apply to my issue.
On the up side, I have only had very few occasional outages for short periods of time.
-- Update history --
Update 10/3/06 - Server upgrades are done and my intermittent outages have ended. Network Down Forward worked great when my cable modem froze up last week. Becoming more satisfied again.
Update 8/10/07 - In the midst of all the Sunrocket users coming over and bogging down Customer Service with install/port/technical issues, the service has been fine for me.
Update 10/16/07 - Very upset over changing the rules of E911 charges after public statement they would not charge for those on pre-paid plans until after renewal. CS rep said they would honor that, but only after my insistence. There needs to be a category for Integrity for the ranking. I would give them a 2/5 on that right now! Lowered other ratings over this issue. This is just plan wrong - what will they do next????
Update 11/28/07 - They have reversed the 911 charges for those prepaid before 10/06 if they contact VT. Better than not honoring prior statements. They seem to have stabilized from the SR debacle. Made a positive change to their TOS to make cancellation less painful. Current thought is to go month-to-month when pre-paid terms are up in 04/09.
Updated 6/23/08 - Working so well for me last few months, forgot to come back and update my review. Happy customer at the moment.
Update 7/29/08 - Recently had my VT supplied adapter blow out in an electrical storm. VT was good and sent out a replacement the next day. Only problem was they did not set up my provisioning of the new adapter to match the old one. I have not been able to get them to respond to tickets to update my provisioning file or to the ones to fix the things that don't work properly because of it (Time and VMWI, specifically). Other than that, service for me has been VERY reliable.
Update 1/23/09 - Through migration to new infrastructure all has been well. No problems ever on calls. CS has become more responsive to my tickets. Others seem to have some issues, but I don't experience any of those things. Added a beta area of CP for new features and feedback. Contacts working better than when first implemented. Ratings increased as a result.
Update 3/10/09 - Made it through the DST change just fine. That had been an issue with my service in the past. While mine was fine, I know some other DSL users had some issues. Insist support sets correct time zone and applies the right DST rule to you adapter and you should be fine.
Update 11/12/09 - It has been a smooth summer for my service. Just works. Call logs have been improved and a few other features have been upgraded in recent months. Decided to renew in Sept. I would still like to see the Contacts section of the CP improved. Overall a very good value for me, so I choose not to pursue switching to a competing service. I have a lot of configuration set to filter calls that I did not want to reproduce and I did not want to risk having to go through the tweaks sometimes necessary with a new provider.
Update 3/30/10 - They continue to develop and enhance features and I recently noticed and issue with how DND feature handled time periods that wrapped the day boundary. Issue was resolved within a couple days and I was provided with a work-around until the fix was implemented. To me, Tech Support now seems that it is where it should be. Very satisfied at the moment.
Update 10/27/10 - Just learned that pre-pay is gone. Now the plans are $17/mo, take it or leave it. I guess I will be looking for another lower cost, but still quality provider that matches my low volume calling needs.
11/8/10 - Pre-pay is gone, but now they have added a light usage plan. $10.95 + tax/fees for 2000 minutes outgoing a month. It takes me 2 years for 2000 outgoing. This will be a great deal for me and keep me from having to uproot and move on. I have adjusted my ratings back appropriately to reflect an improved value for the money.
2/22/11 - last week pulled trigger on the BOGO @ $189. Good with VT for two more years. Been with them almost 5 now. Still working well for me, although I would love to see that Android app come out.
8/3/11 - It just works. Worst thing that happened to me is I noticed my DND settings did not adjust with DST. Submitted a ticket and CS cheerfully moved them all for me. Also let me know they are working on having that be automatic. The best compliment I can give them is: they save me money and I seldom have to think about them.
12/12/11 - Same thing with the switch to standard time. Servers have been solid for me and twice yearly adjustment of my DND settings is not a big deal.
6/13/12 - I just got my 6-month nag from DSLReports to update my review. Not much has changed. Very rare cases of one-way audio from time to time, but otherwise very reliable service. Passed my 6 year anniversary in April.
member for 7.3 years, 3416 visits, last login: a few hours ago
updated 285 days ago
Review by oratam
Good "The service is mostly reliable."
- Location: Stockton,Hunterdon,NJ
- Cost: $16 per month (12 month contract)
- Install: about 10 days
Bad "YOU CAN NEVER LEAVE. ITS WORSE THAN THE MOB."
Overall "ITS LIKE THE MOB, it works when it needs to and screws you over."
Ease of Installation:
Value for money:
I signed up with viatalk after the sunrocket demise and after a short delay due to massive equipment shortages and number porting and equipment setup. To ensure audio quality i made sure to provision my router with qos and port forwarding. except for the once in a long while downtime the connection has been reliable. I am talking 93 to 95% uptime.
The big thing i like is the control panel. With the wide array of features, this is by far the best feature. Being able to control who can call, setting up a wake up call is just a few of the dazzling array of features.
Renewed with package for 149. A month later saw 30 dollar charge from viatalk, Customer support goes and tells me to go pound sand, and that the fees are mandatory.
No emails relating to fees are being assessed just slammed my cc for the money without hesitation. Leaving them your CC is a bad idea. Do not trust these crooks. They prices they quote do not include tax.
Filed my cancellation request on the 18th of January did not want to renew service. Had a few problems getting my number ported out, Contacted them several times about CANCELLING MY SERVICE. Did not want it to renew, and guess what. They didn't cancel the service and they renewed me for another year. Slammed me for 200 bucks.
member for 5.9 years, 404 visits, last login: 50 days ago
updated 309 days ago
Review by dcurrey
Good "Very reliable low cost service."
- Location: Mason,Warren,OH
- Cost: $13 per month (24 month contract)
- Install: about 10 days
Bad "Have to keep an eye out for renewal specials."
Overall "Blows POTS service out of water."
Ease of Installation:
Value for money:
Recently was offered the $189 for 2 years deal. Looks like I am good until 2015.
Nothing else new to report.
April 25th was my 5 year point service continues to perform excellently.
Just recently renewed for another 2 years for $189 BOGO sale.
Nothing else really new to report everything just works.
Total monthly cost now shows included taxes.
Service continues to run smoothly.
Viatalk keeps adding new features such as Callerid Name block. The ability to set forwards, DND, simultaneous ring, etc directly from the phone without having to log into the Control Panel. Outgoing number routing. Now have international plans! The list goes on and on!
Went ahead and upped the value for money. I am done complaining about bogus fees since this is now becoming the norm with voip. Its still not right but what can you do?
Not much has changed since last review.
Service for me is still stable. Tech support is responsive if I do have a trouble ticket issued. Usually 2 a year when time changes. Once in awhile something odd may come up.
Billing is still crazy. Prepay is not truly prepay, prices are not locked in for term, you get almost random taxes and fees billed monthly. Taxes varies greatly depending on location, time of day, phase of moon, weather, mood of CEO, who knows what else they take into account.
As far a reliability goes for the past couple months things have been running very smoothly.
They did update the TOS. VT now has a $49.95 early termination fee. This is an improvement over the %50 early termination fee.
They also from time to time offer current users special 1 year deals. Not as good as the Buy One Get One deal for $199+ but not bad for another years service if you want to risk it.
Due to the massive complaints and bad PR about the fees being added to contracts that have already been paid for the company has been crediting the accounts if you complain about it. And only if you complain about it.
It appears the CEO (VTBrendan) has lied to us. He promised after the bogus fees where added to new accounts that all existing contracts will be honored. (Original thread.»[ViaTalk] ViaTalk TOS Change October 4 2006) We find out today that is not so. They are now only waiving the fees for 1 year.
Viatalk recently added extra fees to cover the cost of doing business expenses.
We already had e-911 as a standard feature. Now we need to pay extra per month for it.
Also added the Regulatory Recover Fee. A total BS fee so they can make more profit and still advertise a lower rate.
People on prepay still have to keep a credit card on file so Viatalk can bill you monthly for the additional fees. This also gives them the ability to raise the rates mid term. Since you are locked in for the term you have no options unless you want to pay a 50% early termination fee.
Its an interesting concept don't you think? A prepay plan that is not prepaid nor locked in.
Signed up on April 25, 2006 during one of the $199 buy 1 year get 1 year free deals. Took longer than usual to get the adapter but once it arrived it was plug and play.
Service for the most part has been pretty good. Sound quality is excellent. Some interruptions when they tried to get server fallover working correctly. For the most part we seem past that, I hope.
Viatalk will give you the admin password for the furnished pap2 if you ask. Great for testing different settings, and general troubleshooting. When you get them they way you like simple submit a trouble ticket and they make the changes permanent. At most trouble tickets have only taken a couple hours. (As far as remember anyway.)
Never had to call customer service so no comment on that. The CEO does post in the voip forum that is a big plus.
They seem interested on what customers have to say. Implement new features all the time. Sometimes without adequately testing them it seems.
Website Control Panel. Layout is a little clumsy. Some feature sets should be combined into single area. Custom Callerid, Call Routing, and Whitelist to name a few.
I will continue to update as needed.
member for 9.4 years, 3651 visits, last login: a few hours ago
updated 339 days ago
Review by thefoxbox
Good "It's cheap... $199 for two years (promo rate for 2lines plus $3 a month for federal charges)... Quality is good, when it works."
- Location: Irving,Dallas,TX
- Cost: $9 per month
- Install: about 14 days
Bad "Blinking VM light on Uniden phones and SUPER LONG DELAY before connection unless you dial 1"
Overall "It works when it works, and it works well. Tech support is a massive joke."
Ease of Installation:
Value for money:
Updated 1/1/2013: The home phone still uses ViaTalk. Their pricing has been competitive every year. The service is more reliable and more feature-packed than when we first signed up. Viatalk truly makes VoIP service ... sorta fun. (OK, so I get a kick out of sending rude telemarketers to the "blacklisted" message...)
Anyway, their pricing is great and we've been able to renew and get 18 to 24 months instead of just 12 for the same price and we've been with them since late 2007. I'd recommend them... Great unlimited service, although their international charges aren't nearly as competitive as they used to be...
UPDATED 2/24/2009: There may be a sudden influx of renewed 'satisfaction' with ViaTalk over the coming days. They just sent out a nice, long e-mail about how they have upgraded their networks, and wow! The response time is sick (as in amazingly good) in relation to response time over the phone (the time it takes for the other person to hear you and vice-versa). It used to lag and I used to be extremely hesitant to use the home phone. Now it's no problem. Also, the remarks about their customer service still holds reasonably true. If your bill is even one day past due (when my mother had her credit card info stolen and had to be issued a replacement that hadn't yet arrived), they cut off our service. The girl answering the phone didn't really give a crap. I guess that's what you get for $12 a month on average.
Main disadvantage: If you don't dial "1" before a number, be prepared to wait for 10-15 seconds before it even starts ringing... This is a severe annoyance since day one. They explained it to me a while back and it's ridiculous that no other company has this horrid delay, but the price is amazing.
Tech support (avg hold time) is supposedly now three minutes. I wouldn't hold my breath... Maybe 5-10. It's certainly a lot shorter as of late 2009 vs. late 2008.
Amazing price, though. Huge abundance of features... way more than the other three providers I've been with, including Vonage. They also have "labs" features similar to Google that you can sign up for and participate in. They also actively take suggestions from current customers.
Their web site has silly pics/names of the staff, but that's probably my biggest complaint.
These guy's tech support is as bad as Verizon's... but they aren't nearly as massive.
I have had this service since 3Q 2007.
The service is all right. I searched and have had at least three other companies, but this one was the best value. You get two phone lines for the price of one. That's pretty amazing in my book, considering that some companies charge the full price for another line even if you are already a customer.
The VM doesn't work right with Uniden phones and they are "aware" of this issue as of April 2008 (when I last spoke to them about it). [I believe this issue has been resolved since Q3 2009]. They were nice enough to give me the password to check the settings in the box that I got when I signed up to see if I could adjust the settings. It didn't really help. It is working better than before. It just seems that at times, the voice mail light will not turn off even after new messages have been deleted. Sometimes, it's delayed.
I'm glad I got this service, and the international rates are pretty low as well. (Update since Q3 2009: The rates to the only country my mom calls internationally, El Salvador, spontaneously doubled, so you may want to make sure you aren't paying twice as much a month for international calls). I wouldn't go back to POTS anyday, and the discount far outweighs the disadvantages of this service.
member for 9.1 years, 53 visits, last login: 340 days ago
updated 340 days ago
Review by DaveDude
Good "Price is good, lots of features"
- Location: New Jersey
- Cost: $24 per month
- Install: about 15 days
Bad "service went bad lately"
Overall "Good, but features sometimes dont work"
Ease of Installation:
Value for money:
Was great till about a month ago. Cant call 800s numbers, or other viatalk customers, Incoming calls going into dead air. Fast busy during calls.
-- 10/24/12-- i cancelled viatalk about 3 months ago, after repeated issues. I would not recommend.
member for 14.2 years, 4408 visits, last login: a few hours ago
updated 1.1 years ago
Review by shiftysheik
- Location: Wyckoff,Bergen,NJ
- Cost: $16 per month
Bad "technical difficulties"
Overall "Cancelled service after 8 months"
Used ViaTalk for 8 months. The service was good at first, Had some startup issues that were resolved by their tech support. However I kept getting occasional problems with calls not going through. More often it was outgoing call trouble but also had trouble with incoming calls. Tech support would always fix the problem but I got tired of calling for support. I'll miss the great features. I'm switching to Vonage which is slightly cheaper with a 1 year contract.
member for 10.4 years, 27 visits, last login: 1.2 years ago
lodged 1.2 years ago