how-to block ads
|
next review in page
Review by joeyxl 
member for 16 days, 8 visits, last login: a few hours ago
lodged a few hours ago
 Newmarket,ON
 $34 per month about 4 days Bell Canada "Great Price, Good Ping" "wish bell would let me have speeds over 640k" "DSL is good if you can get a great speed!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
so i have have had my connection live for about a week now, and found no issues. i have had my ping shoot up a bit, but nothing serious. downloads are what is expected for a 640k connection, but wish i could at least get 2M. when i do move, i will be switching to cable, as its more available in my town (newmarket) for achieving higher speeds. the bell tech decided to show up unexpected ( and on the wrong day), but was told they don't make their presence aware.
I would recommend teksavvy for internet, if available, as they are amazing in every aspect to getting you connected.
Comments:
 | next review in page (previous review)
Review by UK_Dave
member for 1 year, 82 visits, last login: a few hours ago
updated a few hours ago
- Powassan,ON
- $35 per month
- about 7 days
- "Excellent price, excellent service, fights against the big guys on behalf of the user."
- "Nothing yet."
- "There is no better choice in Ontario."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
What a great move it was coming to Teksavvy. I'm now on the 6M/800k bundle with a cap of 300GB for $34.99
Some will need more than this, but there is an unlimited plan.
Personally I dont - and not only that, your downloads aren't metered against the cap in the late night / early morning off peak hours anyway.
Simply brilliant.
Comments:
| next review in page (previous review)
Review by Outlaws
member for 3.3 years, 852 visits, last login: a few hours ago
updated 2 days ago
- undisclosed location
- $37 per month
- about 10 days
- Bell Canada
- "Reliable, cheaper & great service."
- "They shouldn't blame on Bell for everything."
- "Awesome people!! Where is Rocky?"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was with Bell for 5 years and had good service up until bell started throttling, bandwidth cap, crappy service and made it expensive. I got tired of calling bell to fix my Internet or to get credit for extra stupid charges.
At that time, my bell contract was expiring(finally), I started looking for a different ISP and came across Teksavvy on this website. After reading reviews and price, I decided to give bell 30 days notice and called Teksavvy to order dsl on October. My teksavvy line was activated within 5 days and up until now I only had to call Teksavvy 5 times which is really good compare to Bell. After 6 months, I decided to order dry-loop on March 30 to bond 2 lines to try MLPPP to get more speed and my line was activated on April 3(less than 5 days). My dry-loop has been reliable as well except I'm on 3meg profile which I'm hoping will be resolved in the coming week. to get 5meg.
All I can say is Teksavvy is awesome and I wish if Teksavvy was Bell (ROCKY, buy Bell, if you can...haha...Joking...but seriously.
UPDATE MAY 20th, 2010:
First of all Teksavvy, you have to stop blaming @ BELL. If something goes down, you blame BELL so, what this means is whatever happens to my DSL connection it's bell's fault? Even though, it's bell's fault, you have to take responsibility of what happens to my DSL connection because I'm paying you not BELL(be it indirectly or directly).
My problem really started when I signed up for Home Phone service and for this reason I wasn't signing up Home Phone with Teksavvy. When I called Teksavvy to sign up for Home Phone service I asked them straight up if it's going to effect my DSL service and the representative said it will not effect my dsl service. The reason I asked was because I didn't wanted any down time and my primary dsl line was getting 7meg which I didn't wanted to loose. I paid everything 30 days in advance before they could give 30 days cancellation notice to Bell. My home phone activation date was 23rd of April and it got activated with no problem. Guess what? My primary dsl line got degraded to 3meg and I believe I lost DSL sync as well but can't recall. I know all you Teksavvy lovers are going to say it's BELL, fine its Bell and I don't care who you blame but it did effect my service. I was just disappointed with Teksavvy at this point.
Two weeks later, Bell called me and offered me Home Phone for $22.50 with 5 calling features without a contract. I took it because I was just pissed oFF and is a great offer. In a way, I only used Teksavvy Home Phone for 2 weeks but I paid it for 2 months service. I don't care what I paid but I hate the downtime and lost my 7meg(Even though the 7meg profile was a mistake but the truth is I was getting 7meg).
For some reason my Primary dsl line got degraded back to 3meg on May 12th, 2010 and I posted in the direct forum and TSI SteveO replied saying "Hmmm, it looks like the line is also not mapped now (possible work at the CO). Either way, I have submitted a ticket to get the speed raised and get the line mapped. Please allow up to 48 hours for the speed increase." It got bumped up to 5meg again and thank you i guess.
Today, it is May 20th, 2010, I lost DSL sync on my primary dsl line. Good thing I have a dry loop connection otherwise, I wouldn't have internet access whatsoever. I called into the office and the tech said to try different modem(no luck) and to try at the demarc point(Why should i try it??) tech said it is easy to diagnose(Fine, I'll try but again I haven't made changes to the jack that's connected so, how is it going to make difference?) I said I will try different phone jack and will call back or post in the direct forum.
I called back into the office and explained the problem. The tech Andrew said he is not getting any static from my line (WTH?) then he tried it from Bell's portal and said my line is not mapped(WTF is going on?? I got same reply on May 12th from TSI SteveO). so, the tech Andrew said I will have to wait until my line gets mapped out and then they will open another ticket to raise the speed. Bullsyt!!!!
You guys are great people and are growing pretty fast(I'm happy for you guys) but I don't like what I'm going through.
The only reason I like Teksavvy's tech support is that they don't follow scripts other than that nothing really great about them. They are just over confident on what they do and feel that they're smarter than anyone.
Bottom Line: I signed up for Home Phone to support you guys and it wasn't because I had any intention of saving money but you screwed around with my internet. I am not the great customer but I do my share to support you in IPV6, have dsl services with you guys but if i have to go through this BS, I won't take it.
UPDATE May 27th, 2010
I'll start by saying that my problem is solved and I'm sort of a happy man. So, the problem actually was that when I switched my home phone back with Bell, Teksavvy didn't bother to tell Bell that I still have internet service in that line. For that reason, Bell ended up disconnecting my line from the demarcation point. After I gave negative review, TSI techs really worked hard and talk to Bell directly to get me up and running. I do have to say one thing that Bell guys actually called me and asked me what's wrong with it. I explained the problem and most of the time I blamed on Bell and the only thing Bell said that TSI didn't do their paper work proper and in result, I was disconnected!!! You can't blame Bell on this issue TSI!! Oh..and I was down for four days from Thursday morning to Monday morning and I still didn't got any refund and its not like I'm asking to refund my money back but just to give me something back to make me happy would be cool. I paid 2 months for telephone service and only used 2 weeks and still didn't got any refund and that's fine I guess(I'm not going to go to TSI and cry over that it's TSI who has to realize).Anyhow, enough of whining and crying over little things and here is to positive start.
Bottom Line: Thank you TSI and Bell for getting me up and running.
Comments:
  TSI MikeTSI MikePremium
join:2007-10-09
Chatham, ON | Review Can you PM me with your details so I can take a look at the account? I can't do much on the 7Mbps, because it's not a speed that we offer, but I can definitely take a look into the ticket and see what needs to be done. | |
| | | heh line mapping It took bell 4 tries to get my line mapped properly. It was nothing TSI did/didn't do.
--
| |
| | Reviews:
 ·TekSavvy DSL
1 edit | Re: heh line mapping said by 99732801:It took bell 4 tries to get my line mapped properly. It was nothing TSI did/didn't do. My Internet Primary line has been running perfectly fine for 1yr and half. Things started when I switched my home phone! You will not believe it but when Teksavvy opened the ticket with Bell, Bell actually called me and I told them what happened. They told me that it is Teksavvy's fault for not doing proper paperwork and if they had done the proper paperwork then, I wouldn't have any downtime at all. Up to this day, my line still is not up and running. Hopefully, my problem gets solved fast and move on so i can update the review. | |
|
| |
| next review in page (previous review)
Review by vintagewino
member for 8.5 years, 1662 visits, last login: a few hours ago
updated 5 days ago
- Grimsby,ON
- $40 per month
- about 1 days
- Bell Canada
- "Have to use Bell's crumbling infrastructure & abysmal cooperation."
- "Used to be a better alternative. Getting pricey. Becoming Bell."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Updated Feb. 4/2012:
Price gone up to $39.54, as of Feb. 2nd. Add an additional $1.50+HST "monthly activation charge" for new comers (now $41.23)? In June 2010, price was $31.45. - almost 17% increase on the base price, and an overall increase of 26% (compliments of the HST).
My line has not improved to even get 5M/800k, so I'm paying much more for the same line.
They are no longer the "darling" company they were. The constant threat of a $100 truck roll charge to Bell so that Bell can "fix" their garbage infrastructure is getting very old. The F2 line I'm on is punched, and s/b replaced, according to the last Bell service rep. That was 2 years ago. Same line.
Had thoughts of moving POTS over to TSI, but am holding off until I see what direction they're heading in. Sadly, it appears they are becoming more and more "Bell-like".
* * * * * * * * * * * * * * * * * * * *
Update June 24/2010:
Price going up July 1st by $2 + the BS.T. to $36. When I left my old ISP December 2007, internet charges had just increased to slightly over $44 TIP. And they did NOT offer 24/7 support, either.
Line is "stable" - no difference from 1/31/10 update.
I was concerned hearing support response time sliding. Had a query June 16th, so I nervously posted in Direct Forum, fully expecting reply later next day. I was wrong. There was a response in 90 minutes. I posted a reply. Response to that in 5 minutes. Find it difficult to argue with that. Thanks, Jason!
* * * * * * * * * * * * * * * * * * * *
Update Jan. 31/2010
It has been a very interesting ride. I had the feeling TSI felt they were going out on a limb with Bell with these problems, but they did stick by. Bell finally found a bridge tap and succeeded in removing 7 dB of attenuation from the line. Was ~53 dB. Now ~46 dB.
Unfortunately, this has done little with the varying noise margin problem. D/L noise margin varies from 18 dB down to 10 dB, but generally 17 dB +/-1. Since 1700 yesterday, it dropped from 18 dB down to 11 dB, and stayed there for several hours. It has since crawled up to 13 dB as I'm writing this @ 1430. The line occupancy availability has varied from 5600 to 4200 over the last 20 hours.
This IS a significant improvement, as my noise d/l margin was a max 12-13 dB, and would often drop the connection daily or more. Currently, loss of DSL signal has been occurring once in 7-14 days.
Since I require fastpath, I'm stuck at a 3008/512 profile. Inadequate headroom on the U/L to get a 4032/800 fastpath; can get 4032/512 interleave at best.
The below-mentioned incident with the unnamed TSI rep was dealt with internally, and an apology issued.
* * * * * * * * * * * * * * * * * * * *
Update Dec. 19th, 2009
It's about time to rewrite my review into something more current. Unfortunately, the numbers have changed, and not for the better.
I have had DSL since 2001. Started with Sympatico, switched to internet Direct (Look) in 2002, and to TSI in 2007.
2009 has been interesting, due to many losses of DSL sync. Swapping many modems, changing the POTS splitter a few times, changing the line from the demarc into the house, having Bell change the drop from the pole to the demarc, I continue to have problems since February. Well over 20 tickets have been issued to Bell to correct the problem. The problem still exists.
I have personally seen the Bell measurements at the F1/F2 junction box less than 200 meters from my house, 5056/800, RCO 50%. After 200 meters of F2+25 meters of drop, my my RCO@100% varies from 4700/732 to 1900/732 (that was this morning!)
The last thing Bell did in September was switch me to a different F2 pair. This has helped to drop the frequency of of resets due to sync loss, but has not eliminated it. Sitting on a 3008/512 FP profile, I can watch the d/l noise margin vary from 15 dB spike down within seconds down to 8 dB, then climb back up within a couple of minutes back to 12-15 dB. The u/l stays constant at 13 dB SNR, regardless. With the erratic d/l noise margin, I doubt I can ask for a better profile, as the sync losses would worsen.
The last Bell chap said the F2 cable has to be replaced.
When I queried TSI a few days later, I was told everything was fine, the F2 was fixed. Received a call from someone a few days later from TSI (refused to identify himself), said that was the best that can be done, and if I don't like it, I am free to leave. Checked back a couple of days later with TSI (after I cooled down), and indeed, that call DID come from one of TSI's outgoing numbers. I lodged a complaint, received an apology, but it certainly shook my confidence.
WTF????? An interesting way of doing business! That call certainly put the brakes on me switching my home phone.
So far, status quo. No final resolution with line problem. Wish there was an alternative to Bell's lousy copper. Cogeco is an alternative, but NOT an option.
Comments:
 TSI ScottPremium,VIP
join:2007-04-25
Chatham, ON | current issue I have sent this off to a bell contact to see what they are able to see.
From what I can see that has been done so far:
Port changed in CO
F1 (from CO to JWI) has been replaced
F2 (from JWI to prem) has been replaced
NID has been replaced
Once I have an update on this I'll be in touch. | |
| | | | Re: current issue Hi Scott:
This is getting more interesting. I will PM you in a couple of minutes with everything that I KNOW has happened here. | |
|
| |
| next review in page (previous review)
Review by ruarmani
member for 1.2 years, 38 visits, last login: a few hours ago
updated 9 days ago
- Oakville,ON
- $35 per month
- Bell Canada
- "Great customer support, problems solved."
- "depend on bell lines and tech service"
- "Great company, regardless having small issues."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
About a month ago started having high ping (around 200-300) from 6-7 p.m. until midnight. Called teksavvy numerous times, first - had to wait for 25-40 mins to get in touch with tech support, second - problem still there. I am really thinking about leaving them, it is frustrating. After they started trying to fix the problem the ping went higher than before even during a day, around 100, evenings sometimes go up to 400. I don't want to pay for such service. Teksavvy used to be fine, now......... pretty bad.
UPDATE: We keep going in circles and the problem is still there, nothing has changed a bit. Looks like Teksavvy is trying to wear me out - not going to happen. Do I have to call every day and bug them to try and fix the problem?? I tried my modem ta my friends house - works fine. Tried to use different modem at my house - bad ping.
Comments:
 TSI MartinEscalations, Errors and RecoveryPremium
join:2006-02-23
Chatham, ON
kudos:8 | High Latency Hello ruarmani,
If you wouldn't mind posting in the Direct Forum found here : » TekSavvy Direct
I would like to take a look at the issue at hand.
Regards,
Martin
--
TSI Martin - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | | High ping with teksavvy I did, thank you. | |
| | | | Re: High ping with teksavvy Try Acanac | |
| | | | |  Re: High ping with teksavvy
| |
|
| | | I heard about Acanac - I was sure it was bad. My friend got regardless of what I thought - regretted about it very soon. But I am about to regret about Teksavvy. The reason is keeping from leaving is that they are trying to fix the problem. | |
|
| | Me too I'm having the exact same problem.
Teksavvy tech told me that bell had adjusted my line profile, and he would put a ticket in for me. A week ago.. so far, no change... | |
| | | | Re: Me too Ha, see..... I am not alone... | |
|
| | Reviews:
·TekSavvy DSL
| Re: hmmm I'm not part of the curcle of this but I just posted on my exp with the dysfunctional relationship between Bell & TS. I think you've hit the nail on the head, the same problem would exist with any provider of DSL using the same broken infrastructure until Bell actually fixes the problem. The problem lies between techs who lie about the problems when they report back on tickets, and the powerless position TS is in to send out a tech of their own to do a physical analysis on the line. Sad. | |
| | | |
 rentonCome On You SpursPremium
join:2002-01-05
Toronto, ON | They do care I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada. | |
| | | | Re: They do care said by renton:I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada.
How did you come to this conclusion? | |
| | | rentonCome On You SpursPremium
join:2002-01-05
Toronto, ON Reviews:
 ·TekSavvy Cable
·Bell Sympatico
| Re: They do care said by justsomeguy:said by renton:I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada.
How did you come to this conclusion? 1. By talking to their customer support and other ISPs customer support.
2. »/gbu | |
| | | |  AkFubarNothing is more constant than change
join:2005-02-28
Toronto CAN.
·TekSavvy DSL
| Re: They do care said by renton:said by justsomeguy:said by renton:I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada.
How did you come to this conclusion? 1. By talking to their customer support and other ISPs customer support. 2. » /gbu ...and that's something you and BHell wouldn't know anything about jsg. 
--
If my online experience is enhanced, why are my speeds throttled?? | |
| | | | | | My experience is that TS isn't willing to comp customers where their competitors will, and they'll be polite while shooting down any request to be compensated. Great customer service? Not sure, but they are polite. | |
|
| |
| next review in page (previous review)
Review by brian10161
member for 45 days, 11 visits, last login: 11 days ago
updated 11 days ago
- undisclosed location
- $38 per month
- about 3 days
- Bell Canada
- "Low initial cost and use, fast and works"
- "Took some time to get the connection setup, but not out of line."
- "Just switched from Rogers, so not a lot of time to tell how reliable it is but so far so good!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I just switched over from Rogers cable to TekSavvy DSL and so far everything is A-OK. It took a little time to get the DSL line up (Scheduled Jan 4th, got it going Jan 7th) but I don't mind if everything else is good.
I went with the HighSpeed Premium package. At the time of signup it was 5/640 I believe. I got a little speed bump up to 6/800 which is awesome.
I called TechSupport a total of three times, twice trying to figure out why my line wasn't working and a third to cancel an appointment to have a technician come out and check the line. Each time I called, I was directed to a representative almost immediately. Extremely fast and helpful staff 
I cancelled the appointment because the line came up about 2 hours before Support called me (I missed the phone call  ) and no longer needed help.
Suffice it to say, I am extremely happy and if the reliability proves as good as their tech support, I will be a long time customer
I will update my review after a few months of usage.
Comments:
| next review in page (previous review)
 Review by vitesse
member for 9.1 years, 1178 visits, last login: a few hours ago
updated 15 days ago
- Saint-Jean-Sur-Richelieu,QC
- $32 per month
- about 4 days
- Bell Canada
- "Great value, good fast service, mlppp connection offer french service have a dedicated forum here."
- "They use the outdated DSL network from Bell."
- "Their customer support are going downhill."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
They offer a really good service. People on the phone seem nice and pleasant to talk to. I now have an mlppp setup with them at 2 x 6016/800 it cost me only 67$ tax, second dry-loop and fix ip included. download give10mbps upload give 1400kbps (real speed)
The ordering process was great, really nice person on the phone.
Changing from 3000/800 to a faster line have been easy and fast. Activating mlppp connection was fast too.
Speed is good and reliability is good. I sync at 6016 / 800 interleave on my line.
their French customer service had improved a lot since I'm with Teksavvy, that great.
Had problem with physical connection, bell take time to repair as they had problem finding the where it was located, but have receive good service if i take into account the difficulties of the problem.
Updates. it's an up and down with the connection since more than one year. Frequent disconnect when it rain. frequently slow and timeout in the evening since two month now. Got a new wet line (Because of phone problem) got new profiles for both line from 6016x800 + 5056x800 interleave to 5026x800 fastpath on both line. Changed my WRT54GL for a NEW router made with Zeroshell/MLPPP. Nothing change.Probably a problem inside Bell Remote but they are not willing to repair.
Updates II: Since the spring 2011, bell figured to repair my lines. I now only lost dsl sync (behind noise) when we have electric storm. and this doesn't seem to be local as I can't ear interference with a simple scanner locally but can see it on the modem. At least now it doesn't happen often. Their must be very bad connection somewhere on the line as the attenuation rise by 2db/years since I have DSL
Updates III (25-01-2012):
I'm not so sure TSI is one of the best ISP now. Their tech support quality as dropped a lot,in fact their customer support are going downhill I have the impression that I speak to a Bell CSR when I try to trouble shoot my problem (slower than 56k in the evening). They seem to only replay by copy past of information like Bell drone, they even dont seem to read what we have already saying, or at least they are not editing their copy/past. They make many mistake when I changed to wet + dry to dry only. Nothing like that had ever happening 1 years before. Maybe they are too big , I don't know, But they really need to reverse the direction as they are currently falling.
Comments:
| | slow connection Have the same problem with slow connection and also has been for two months now. Something strange is going on. | |
| vitesse
join:2002-12-17
Saint-Jean-Sur-Richelieu, QC | slow speed? Don't really know why you talk about slow speed... never experienced slow speed myself. | |
| | | poor tech servies Poor tech services . First of all you have to be on hold for long and the agents are clueless how to solve your problem. They ask you to change/remove your modem/router/jack. Its always your fault not theirs. Sorry but poor tech and customer service. | |
|
| |
| next review in page (previous review)
 Review by HiVolt
member for 11.1 years, 6003 visits, last login: a few hours ago
updated 16 days ago
- Toronto, ON
- $40 per month
- Bell Canada
- "Honesty, great DSLR tech presence, no port blocking, MLPPP support"
- "Currently P2P is being forcefully throttled by Bell Canada (read about MLPPP)"
- "Great deals for either premium or unlimited whatever suits your need."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Update Jan 25/2012
----------------------------
As of Feb 1/2012 the rates are going up thanks to the CRTC, so I've downgraded my unlimited to the 300GB package to save a few bucks. I haven't come close to 300GB in a long time, but just kept the unlimited package out of principle. Now that it's going up $5, no thanks.
Update Dec 2/2011
----------------------------
4 years with TekSavvy DSL! Still workin' great as usual!
Update Oct 4/2011
---------------------------
No problems at all, smooth sailing as usual. Coming up on 4 years with TSI DSL.
Update Nov 23/2010
--------------------------
I've not used my TSI DSL much since getting TSI Cable back in July, but I have kept it as a backup because cable was a bit iffy for the first few months. No problems with the DSL as usual.
Update April 4/2010
----------------------------
No major problems aside from a couple brief 10 minute outages in the past week due to that sneaky bug in the Juniper ERX blades dedicated to MLPPP. Can't believe its been 2 years since BHell throttled wholesale. MLPPP has been an amazing fix!
Update December 19/2009
---------------------------------------
Didin't update for a while, but there's no issues to report all is well! Still using MLPPP to evade the throttling, going on 1.5 years now.
Update September 4/2009
-------------------------------------
No problems!
Update June 28/2009
-------------------------------
TekSavvy has added more capacity in recent months as well as dedicated hardware for MLPPP. All is well!
Update March 17/2009
--------------------------------
No issues, still receiving great service from TekSavvy.
Update December 14/2008
---------------------------------------
Well, the CRTC decision came and went, and they sold out to Bell. They are supposed to rule on the subject of Net Neutrality as a whole for all ISP's in July. I'm not holding my breath, as we know big ISP's & content providers have deep pockets.
As for my TekSavvy service, everything's been great. They've have added more capacity & redundancy in the last couple months to handle the growing demand.
Update September 21/2008
----------------------------------------
No problems to speak of, all is well. The CRTC decision will be handed down October 31, I await anxiously and hope they will strike down Bell's traffic shaping. Until then, I'm still using MLPPP.
Update July 15/2008
------------------------------
No issues, everything working fine. Still using MLPPP to evade traffic shaping, as CAIP continues to battle Bell at the CRTC. I referred my cousin two months ago, one quick email to accounting and I got my referral credit applied!
Update May 27/2008
------------------------------
Well, some good news... As of a few weeks ago there has been a nice workaround for Bell's traffic shaping. MLPPP (MultiLink PPP) is working great with the help of some Linksys WRT54G router firmware modified by two determined forum members. Other methods of using MLPPP also exist, so read the forums, there are ways around the throttling!
Update April 16/2008
------------------------------
On Apr.9 my area became affected with the throttling that Bell has imposed on its entire wholesale ISP customer base. While this is obviously out of TekSavvy's control, I feel its worth mentioning here. TekSavvy & other ISP's that are a part of CAIP (Canadian Association of Internet Providers) are currently fighting this issue by filing a formal complaint with the CRTC. I fully support TekSavvy in their fight, and props to them for sticking by their customers!
Update March 13/2008
---------------------------------
No problems, enjoying great service so far.
Update Jan 11/2008
----------------------------
It's been a month after the official switchover, and it's been smooth sailing!
Dec 10/2007
------------------
Woo, finally fully switched to Teksavvy! I've been using an unlimited login since about April '07, with very few issues.
I contacted TekSavvy mid November to schedule a switch, and provided them with a cancellation # from Sympatico. Sympatico cancellation was on Dec.9, and it was processed successfully and it looks like I've transitioned smoothly with no downtime.
I will update periodically as I have with my other ISP reviews.
Comments:
| | Loud Tech Guy oh my GOD i was on the phone with a girl tech support and I could not focus on what to tell her since there was someone in the backround so loud even that tech could not focus the person who was loud was also offensive and rude and made very rude and offensive comments, strange teksavvy?????
Intenet is great you offer but who do you hire ??? i mean comm'on? | |
| | | Very loud guy rude guy have you guys heard a rude guy in the background when speaking to tech support. He is usually rude and and very VERY loud its funny!
I also hear like other techs talking to other people they must be setting so close to each other lol | |
| | HiVoltI Piss on BellPremium
join:2000-12-28
Toronto, ON
kudos:10 | Re: Very loud guy rude guy I've never had to call tech support, I guess I'm lucky.
--
RIP Wade Belak - A Maple Leaf Forever | |
|
| |
| next review in page (previous review)
 Review by andyb
member for 8.7 years, 4175 visits, last login: a few hours ago
updated 16 days ago
- SW Ontario
- $31 per month
- about 1 days
- "Did it all online.No talking to anyone."
- "None so far"
- "Good value for the money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Jan 25,2012
Everything still solid.No complaints.
Still no problems since signup
Everything still A-OK here.Never a problem with Phone or net that I have noticed.
I ordered on the first of July but being a holiday it didn't go through my bank till Tuesday so I was up on Wednesday.I ordered the 200gig premium package and I get the full 5mb.Things are running great and it costs about 1/2 of what I was paying on sympatico.
Couple of months later and all is still good.Not a call to them or them to me.I didn't even notice the upgrades they were doing the last couple of days as it was planned for late when the non nerds were sleeping 
July 13/09
Still rockin along with tek.No need to call in about anything after a years service.
Comments:
| next page (previous review)
 Review by drhaller
member for 9 years, 130 visits, last login: 17 days ago
updated 16 days ago
- Stratford,ON
- $77 per month
- about 3 days
- "Customer Support / Pricing"
- "TSI relies on Bell for line provisioning..."
- "Smart people will end up with TekSavvy."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
[Update 01/24/12].
I've had two 5M/800k DSL services with Teksavvy for three years now. I run Tomato/MLPPP on a Linksys WRT54GL router.
Today, both my DSL profile's were updated to 6M/800k as result of CRTC's speed matching decision and Bell's TN7328.
I could not be happier. Long live the independent ISPs.
/dan
-----------------------------------------------------------------------
I currently have two POTS lines from Bell and have Bell DSL on line one and now TekSavvy DSL on line two.[Update 2/28/09 - Bell DSL being replaced with second TSI link].
The TSI DSL line was actually provisioned by Bell to 3M/800k on the third day after my initial service request and the profile was changed to 5M/800k on the day promised by TekSavvy (before 8am).
So far everything has been just great and I use Tomato/MLPPP on a WRT54GL.
/dan
Comments:
|
|
·
