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Review by kyip87 
member for 3.6 years, 109 visits, last login: a few hours ago
updated a few hours ago
 Toronto,ON
 $37 per month about 13 days Bell Canada "Decent connection. Good Customer Service Reps, do what they can" "It seems there's always bumps when signing up/upgrading" "Good once it's up and running. Must be patient"
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I was with Bell Sympatico originally but for certain reasons decided to cancel them. Had some choices, Acanac, Velcom, and Teksavvy. Ultimately chose Teksavvy since i heard some great things from them and a couple of my friends were using them already. Setup was a breeze, customer service was very helpful and friendly. I am using the 200gb/month Residential DSL package, and paying roughly $29-30. The good points are definitely the price, speed of connection, and customer service which are all very good. But for awhile now my connection has been somewhat unstable and drops constantly/randomly for maybe an entire day or two then the problem would subside and return maybe a few weeks or months later. Ive called in for help and they have put in tickets for bell to check my wiring, but like i expected Bell hasnt really found/fixed the problem. However, other then this the service is excellent, especially for the price
you pay for. Highly recommended for great price, decent connection speeds, and great customer service.
Update: About 2 years since i left this review, I'm still with Teksavvy and my previous connection issue has been solved long ago. As of this moment I have no issues at all. Still paying the same 29-30$/month for a decent 3.5 - 4meg dl speed(200gb cap, the cap is more important to me; as long as im getting 3-4megs dl im happy) and the customer service is still excellent.
Update July 5, 2011: Still with Teksavvy DSL, still working good at 3.5-4meg, still paying $30~, But with 300gb cap now instead of 200gb. Customer service is... Don't know cuz i never needed to call in. Everythings good. Can't wait for higher dsl speeds to roll out
Update Feb 4, 2013: Still here with Teksavvy DSL, now they have upgraded the speed to DSL 6 getting about 5meg but the price went up a bit.
I've also been considering to upgrade to DSL 15 but the ridiculous $95 activation fee AND $25 speed change fee is holding me back...I understand it's because Bell has to send a tech over and the $25 goes to a "profile change"... But I thought if I've been a customer for 4-5+ years straight with Teksavvy I could get some kind of discount or fee waived
Update: Feb 13, 2013: Today was my upgrade day to DSL 15meg, At the moment I'm not impressed as I've only reached a max 9meg and as I'm writing this the speed actually decreased and I'm only getting about 7meg. I'm hoping this is just a temperary issue since it's the first day of activation and the speed will go up overnight. Honestly was dreading something like this would happen and I would not have upgraded if I knew this was going to happen. If the worst comes and they tell me the max speed for me is 9meg then the logical thing for me to do is to downgrade to the DSL 10meg package I just hope they don't ding me extra $$ for downgrade of speed
Update: Feb 27, 2013: No connection drop for 3 days now, everything seems to be running okay after two weeks of tech support/3 tech visits(including the first one on install date). Problem was due to Bell Telephone box outside being faulty so they had to fix that and attach in a new phone line through the entry point of the house. getting 13-14mbps on DSL 15/300gb cap which is acceptable for me. Paying a total of $52/month where it is $49.99+tax @ Bell for DSL Fibe 15 with only 60gb/montly cap. All in all I am now satisfied with the upgrade in speed/connection as long as nothing else goes wrong. Thanks Teksavvy
Update: March 8, 2013: Prices changing for the better for current and new customers that jump aboard before the year long promo is up. Currently paying about $52 after tax for DSL15/1 300gb cap... the promo price will lower my bill permanently down to $36.99+tax = $42, awesome stuff once it happens! There are also more speeds for those of you that require it
Update: April 8, 2013: I am now only paying $32.99+tax for DSL 15/1 300gb. Connection has been super stable, did not need to restart once since the issue was fixed back in late february. Couldn't be more satisfied with Teksavvy
Comments:
 | | Response. Hi There,
There is only a $95 activation fee. Additional $19.99 if you have a dry loop, however you do not pay for a speed change fee as well. If you are still interested in signing up I'd be more than happy to answer any questions you may have concerning the upgrade. | |
| | kyip87
join:2009-07-27
Toronto, ON | Re: Response. I tried signing up to upgrade to DSL 15 but it gave me an error before entering the confirmation page...Will I have to call in to upgrade my service? And also will my current filters be okay? | |
| | | | | Re: Response. Hello,
If you are unable to complete the upgrade via the my world customer portal than you would have to call in to place the order yes.
I'd just like to clarify the pricing with you as well so there are no surprises. As Liz mentioned the activation fee of 95.00 will apply (114.99 if you have a dry loop) and the 25.00 speed change fee will not apply.
However this will be treated as a new service so the activation fee, plus the first month of 15Mb service, will be due when the order is placed. Then, if there is any time remaining on your current 6Mb service when the 15Mb is activated that time will be credited back on your next statement.
For the splitters they would work fine for the 15Mb as well, but there will likely been a POTS splitter installed as part of the activation/installation which should eliminate the need for those splitters.
If you have any further questions don't hesitate to let us know.
Thank you,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) | |
| | | | | | Re: Response. I just had my DSl upgraded from 6 to 15mb. I found it is 14/15 MB early in the morning but it is usually down to 5/6 MB at night. Is it because of traffic? For the activation, the guy just came to my home to show me the speed changed, nothing has been installed or not "POTS splitter" installed. I am still using the old filters I have. Thanks, | |
| | | | | | | Re: Response. Hi There
If you message us in the direct forum I can have a look at your line to see what's going on and where the issue is stemming from. »TekSavvy Direct
Cheers!
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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 Review by TA63
member for 12.3 years, 6028 visits, last login: a few hours ago
lodged a few hours ago
- there
- $42 per month
- about 6 days
- "Great monthly price"
- "Some confusion over price reduction"
- "Good value"
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Order and install went very smoothly.
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Review by Ternerito
member for 10.6 years, 1320 visits, last login: a few hours ago
lodged 3 days ago
- Delta, BC
- $67 per month
- about 9 days
- Telus
- "line quality, support"
- "Depend on incumbent for setup, some issues"
- "Like not to give my money to a mega corporation"
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Got disgusted with telus sneakily introducing caps. Teksavvy still offers unlimited access, and is a Canadian company which does not outsource jobs. Also they have a good rep for support.
The only snag was the installation, which got postponed once (clearly TS is at telus' mercy here). On top of that, you need to be home all day to wait for the tech. Not a big problem if you are retired I guess, but both my wife and I work full time.
I think TS should put their feet down about this with telus. I can see the absurd requirement of being home all day loosing them some potential customers.
Line quality is excellent (25 down / 2.8up / ~10ms ping), same as telus was.
Comments:
| | Thank you Hello Ternerito,
Thank you for taking the time to share your experience with us. We always love getting feedback from our customers. I definitely understand the inconvenience in having to be available all day for a technician. Also I'd like to apologize for the delay in activation. Other than that though I'm glad to hear all is well and you are happy with the service. Thanks again for your comment.
Have a great day!
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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Review by dtsang
member for 9.6 years, 2230 visits, last login: a few hours ago
updated 5 days ago
- Toronto,ON
- $30 per month
- about 4 days
- Bell Canada
- "early activation, excellent telephone and online (BBR) support, low cost"
- "great service"
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I ordered TekSavvy DSL on the day my telephone line was connected. There was almost no wait when I called to order the Premium DSL service (at $29.95/mo). The ordering process was smooth, and I received my SpeedTouch 516 modem in two days, shipped by Canpar.
The service was scheduled to be activated in Sept 4 but I plugged the modem in on Sept 1 and found DSL sync - the service was online and working! Currently on a 3 Mbps/800 Kbps profile and I'm looking to get that raised.
Absolutely no problems so far.
EDIT: added local telco (Bell Canada)
EDIT 2 (Sept 4 2007): Profile raised to 5 Mbps/800 Kbps without me even calling! Maybe my order kicked in... or maybe TSI is really on top of things!
EDIT 3 (Oct 23 2007): Updated monthly charge to include GST/PST. Fully satisfied with service after almost two months. Keep up the great work.
EDIT 4 (Sep 30 2008): Still going strong after a summer deactivation and fall reactivation. I had some trouble with the SpeedTouch modem but some resets fixed it. Go TekSavvy!
EDIT 5 (Feb 30 2010): Moved service temporarily to an Ottawa location. The new line was very flakey, so I asked TSI to downgrade the speed. They called me the next day to see if the fix had worked. Although they called the wrong phone number (I had several on my billing profile), the fact that they were proactively checking their customers' satisfaction is remarkable, and speaks to the amazing customer service provided by TekSavvy.
EDIT 6 (Apr 2 2013): Continued customer with TSI (DSL GAS 7/1 and POTS home phone in Toronto). No issues; continued happy customer.
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:21 | Happy Customer makes us happy! Glad to see you are still enjoying our service after all this time.
Thanks.
Martin | |
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Review by malocite
member for 8.8 years, 497 visits, last login: 1 days ago
updated 5 days ago
- Hamilton,ON
- $40 per month
- about 5 days
- Bell Canada
- "Great Price - 40 bucks for 25/10 DSL with 300 gig. Unmetered from 2am - 8am"
- "That dirty feeling you get knowing Bell is still getting some of your money..."
- "Probably the BEST ISP I have ever used. It would break my heart if something happened to this company!"
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Updated - April, 2013.
I have been with Teksavvy now since 2007. I started with a 5 meg DSL line in Toronto, moved with that to Hamilton, and this past month thanks to the great new rates upgraded from my 35 dollar 6 meg line to 25/10 service for only 40 bucks!
The installation went smoothly. Initially I was having speed issues and discovered a few hours later I was actually logging in with the wrong account (it was using the default Bell account) after correcting that I was getting 24.5 - 25 megs down and 9.5 - 10 megs up right away.
I am using the sagecom modem in bridged mode with my Netgear WNDR4000 running DDWRT acting as the router. Initially I was using my WRT54g and was having slow down issues that were later attributed to the aging router.
My speed has been awesome. I have seen downloads from newsgroups topping out at 23mbps and I still have bandwidth to watch Netflix or Youtube.
My favourite feature that Teksavvy offers is the unmetered access between 2 - 8. I have set all of my large downloads to not run until just after 2 ensuring all of my big bandwidth hogging applications will be done by the time I wake up in the morning. This leaves me with a huge amount of available traffic during peak times. I have topped out at 400 gigs one month with most of that being off peak.
If you are considering any ISP I would consider Teksavvy. If you are eligible for their 25/10 (or even their 50/10) connections (DSL) get them.
Their cable rates are quite high (but then again so is cable in general)
I also have the POTS home phone service from Tek which costs me another 30 dollars or so a month with very low long distance charges.
All in all I cannot say enough good things about Teksavvy and I would recommend them (and have done so) to anyone.
Comments:
 TSI AlanPremium
join:2012-11-22
Chatham, ON | Thank You Excellent news! Glad to hear your upgrade to 25/10 went smoothly.
We appreciate and value our dedicated customers like yourself. It inspires us to strive to do better each day.
Thank you for your continued support.
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TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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Review by jayelde
Fair warning: reviewer joined this week
lodged 5 days ago
- Fort Erie,ON
- $30 per month
- Bell Canada
- "Reasonable price"
- "Keeps slowing down for no reason"
- "I'll keep it until I find something better"
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I signed up several years ago because of the value. As time went by the price increased and the speed remained pretty good. Now I'm experiencing slow downs. I have contacted TekSavvy and got some relief for a while, but lately the speed approaches dial-up. I logged on to DSLReports to see what's happening. I'm reading about Fibre Optics lines and other good stuff. Is there some place that I can get an update and review of what's happening. How do I get my existing services up to the 5Mb/sec that I am paying for? Is there a glossary explaining the alphabet soup I am reading about on this site?
I am paying bout $40/Mth for my TekSavvy service.
Jayelde
Comments:
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 Review by atmx093
member for 4.2 years, 578 visits, last login: a few hours ago
lodged 11 days ago
- Gatineau,QC
- $28 per month
- "Fast, affordable and reliable cable in Quebec. Unbeatable if you have a little background in networking."
- "Installation had to be paid upfront. Would have prefered paying AFTER installation like most other companies do."
- "Once you're past the sales part which is meh, you're in for some good times. Tech support is A+."
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Had a highly unreliable DSL service through TSI, so decided to switch to cable because I was fed up.
Everybody was very friendly, but the sales part was a big letdown. First off, I was never let on that I was going to have to pay for the installation RIGHT NOW otherwise the order wouldn't be placed. I don't like paying for an installation that hasn't even occurred yet and with almost all providers, you pay for the installation AFTER the fact. I believe this practice is in conflict with l'Office de la Protection du Consommateur's rules, but oh well, I was desperate to get off DSL so I swallowed the pill and moved on.
The tech who came to do the install left immediately after the wiring was done. Didn't care that the connection worked or not, he was mandated to leave the premises as soon as wiring was completed. Of course the connection didn't work. He needed to use a splitter which he set up all kinds of wrong. I had to fix the problem myself.
The connection works like a charm, hasn't gone down a single time whereas my DSL by now would have crashed at least 50 times. The best thing? I now pay a little over HALF what I used to pay for my crappy DSL. I'll have my install covered well within a year!
Comments:
TSI AlanPremium
join:2012-11-22
Chatham, ON | Review Thank you for your feedback.
Our apologies that the pre-pay install policy was not made clear at the time you placed your order, and the onsite tech did not confirm that the connection was operational before leaving. That is not the typical TekSavvy experience we strive to provide for our customers.
Good to hear that the cable connection has proved to be more stable for you.
Let us know if there is anything else we can assist you with.
Regards,
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TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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Review by highspeedme
Fair warning: reviewer joined this month
updated 11 days ago
- Saint-Laurent,QC
- $33 per month
- about 7 days
- Bell Canada
- "Attempts to alleviate situation via this board"
- "Bell controls the high speed access priority, Teksavvy lower priority?"
- "Not able to get higher speed yet, but saving money in the long run."
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update 27 March 2013 -
Thanks to Chris and Andre of Teksavvy, they were able to waive my activation fee and provide a month of credit to defray my additional costs.
I'm still connected at the same speed as before I switched to Teksavvy. A lot of trouble and dashed expectations, but I estimate that in 6 months, I will start saving money. Hopefully, Bell will free up some high speed access links to Teksavvy in my area, so I can spend more!
Additional notes:
Ordering modem was redirected for post office pickup. It may be easier to pick one up at Microbytes if that is the normal procedure.
If you are already connected up with Bell DSL, you can probably just hook everything up using the provided credentials. Maybe you had head off the installer by telling him everything was up and running. The guy that showed up at my home did not have a clue about the modem and just said to plug it in and it will work (NOT). You need to set it up using the provided CD. Choose bridge mode if you have your own router (with Speedtouch).
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Original post
I just ordered high speed from Teksavvy. While waiting for the install, they updated the packages. The fees went down. Installation charge much less, monthly costs lower. I was informed that my second month (I had to prepay) will be at the lower rate, and there was nothing to be done about the higher installation fees. No consideration. Great way to start off, Teksavvy!!!!!
And it gets better. I cannot even the get 15mbit line speed. If I did not check and call their tech support, nobody would have informed me. Now I wasted one day at home, cancelled my other internet (change emails, etc), and I still have the same internet for a few dollars less. It will take a couple of years until I start seeing any savings. Thanks for nothing, Teksavvy.
Comments:
| | Review Hello,
Thank you for the review.
I do apologize for the inconveniences you have been put through. If the 15mbps package is not available and was not installed we would refund you the money you paid for that package. If you could provide us your account information to »TekSavvy Direct I can look into this for you.
Thanks you,
Taunia | |
|  TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:7 | We can make this right! Hi highspeedme,
I assure you that we do care about the customer experience and due to all the changes happening, it is possible this situation has fallen through the cracks.
Can you please PM me as I would like to make this right by you and learn on how we can improve to avoid this going forward.
Thanks,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
| TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:21 | Thank you! We would like to thank you for providing the update. We are glad to see all has been resolved for you.
Best Regards,
Martin | |
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Review by Guru
member for 4.5 years, 1376 visits, last login: a few hours ago
updated 12 days ago
- undisclosed location
- $37 per month
- about 10 days
- Bell Canada
- "Cheap, Unlimited, larger CAP, Improved customer service."
- "longer routes to some locations, slow youtube"
- "Unlimited FTW!!"
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I was with Bell for 5 years and had good service up until bell started throttling, bandwidth cap, crappy service and made it expensive. I got tired of calling bell to fix my Internet or to get credit for extra stupid charges.
At that time, my bell contract was expiring(finally), I started looking for a different ISP and came across Teksavvy on this website. After reading reviews and price, I decided to give bell 30 days notice and called Teksavvy to order dsl on October. My teksavvy line was activated within 5 days and up until now I only had to call Teksavvy 5 times which is really good compare to Bell. After 6 months, I decided to order dry-loop on March 30 to bond 2 lines to try MLPPP to get more speed and my line was activated on April 3(less than 5 days). My dry-loop has been reliable as well except I'm on 3meg profile which I'm hoping will be resolved in the coming week. to get 5meg.
All I can say is Teksavvy is awesome and I wish if Teksavvy was Bell (ROCKY, buy Bell, if you can...haha...Joking...but seriously.
UPDATE MAY 20th, 2010:
First of all Teksavvy, you have to stop blaming @ BELL. If something goes down, you blame BELL so, what this means is whatever happens to my DSL connection it's bell's fault? Even though, it's bell's fault, you have to take responsibility of what happens to my DSL connection because I'm paying you not BELL(be it indirectly or directly).
My problem really started when I signed up for Home Phone service and for this reason I wasn't signing up Home Phone with Teksavvy. When I called Teksavvy to sign up for Home Phone service I asked them straight up if it's going to effect my DSL service and the representative said it will not effect my dsl service. The reason I asked was because I didn't wanted any down time and my primary dsl line was getting 7meg which I didn't wanted to loose. I paid everything 30 days in advance before they could give 30 days cancellation notice to Bell. My home phone activation date was 23rd of April and it got activated with no problem. Guess what? My primary dsl line got degraded to 3meg and I believe I lost DSL sync as well but can't recall. I know all you Teksavvy lovers are going to say it's BELL, fine its Bell and I don't care who you blame but it did effect my service. I was just disappointed with Teksavvy at this point.
Two weeks later, Bell called me and offered me Home Phone for $22.50 with 5 calling features without a contract. I took it because I was just pissed oFF and is a great offer. In a way, I only used Teksavvy Home Phone for 2 weeks but I paid it for 2 months service. I don't care what I paid but I hate the downtime and lost my 7meg(Even though the 7meg profile was a mistake but the truth is I was getting 7meg).
For some reason my Primary dsl line got degraded back to 3meg on May 12th, 2010 and I posted in the direct forum and TSI SteveO replied saying "Hmmm, it looks like the line is also not mapped now (possible work at the CO). Either way, I have submitted a ticket to get the speed raised and get the line mapped. Please allow up to 48 hours for the speed increase." It got bumped up to 5meg again and thank you i guess.
Today, it is May 20th, 2010, I lost DSL sync on my primary dsl line. Good thing I have a dry loop connection otherwise, I wouldn't have internet access whatsoever. I called into the office and the tech said to try different modem(no luck) and to try at the demarc point(Why should i try it??) tech said it is easy to diagnose(Fine, I'll try but again I haven't made changes to the jack that's connected so, how is it going to make difference?) I said I will try different phone jack and will call back or post in the direct forum.
I called back into the office and explained the problem. The tech Andrew said he is not getting any static from my line (WTH?) then he tried it from Bell's portal and said my line is not mapped(WTF is going on?? I got same reply on May 12th from TSI SteveO). so, the tech Andrew said I will have to wait until my line gets mapped out and then they will open another ticket to raise the speed. Bullsyt!!!!
You guys are great people and are growing pretty fast(I'm happy for you guys) but I don't like what I'm going through.
The only reason I like Teksavvy's tech support is that they don't follow scripts other than that nothing really great about them. They are just over confident on what they do and feel that they're smarter than anyone.
Bottom Line: I signed up for Home Phone to support you guys and it wasn't because I had any intention of saving money but you screwed around with my internet. I am not the great customer but I do my share to support you in IPV6, have dsl services with you guys but if i have to go through this BS, I won't take it.
UPDATE May 27th, 2010
I'll start by saying that my problem is solved and I'm sort of a happy man. So, the problem actually was that when I switched my home phone back with Bell, Teksavvy didn't bother to tell Bell that I still have internet service in that line. For that reason, Bell ended up disconnecting my line from the demarcation point. After I gave negative review, TSI techs really worked hard and talk to Bell directly to get me up and running. I do have to say one thing that Bell guys actually called me and asked me what's wrong with it. I explained the problem and most of the time I blamed on Bell and the only thing Bell said that TSI didn't do their paper work proper and in result, I was disconnected!!! You can't blame Bell on this issue TSI!! Oh..and I was down for four days from Thursday morning to Monday morning and I still didn't got any refund and its not like I'm asking to refund my money back but just to give me something back to make me happy would be cool. I paid 2 months for telephone service and only used 2 weeks and still didn't got any refund and that's fine I guess(I'm not going to go to TSI and cry over that it's TSI who has to realize).Anyhow, enough of whining and crying over little things and here is to positive start.
Bottom Line: Thank you TSI and Bell for getting me up and running.
Update 3/26/2013:
I am no longer TSI customer. I made the switch to Start Communication on October 2012, for only ONE reason and that is SPEED.
At my location, I can only get 6Meg DSL and its not enough in today's INTERNET world. Only way I could get higher speeds was switch to Cable and Start offered it first.
I didn't had any major issues with TSI apart from what's already known!
I also have been grateful that I never had to call in as the call times when I was a customer was super high. When I needed help, I approached TSI Employees directly on DSLR - TSI Chad, TSI Martin and few others and they have been great.
I did had to call in to put in my cancellation request and I would rate that call 6/10. The agent on the phone did not follow the script which is GOOD but he wasn't friendly, I had to put words in his mouth to go through the process which is not what customer service should be!!!!
I may return back as a DSL/Cable customer in future, in few months to years but at this moment I am Start Communications customer.
Note: Hats off to TSI for offering Unlimited options which is a PLUS point in my view. That's what I like about TSI and I also like to see the QUALITY out of them as well. At this moment they are struggling with all the new things that have come their way and TSI Marc and its team is working hard which I really hope they see the success soon.
I must admit one thing and that is ROCKY, without him TSI is not the same. It's all his fault, he left 
Comments:
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:7 | Thanks! Hi Guru,
Thanks for posting an update. I was really hoping you would jump on our Beta test but I believe at that point, you were already with start.
The Door here will always be open for you when the time is right.
Thanks for your continuous support! It's certainly appreciated.
p.s. I will be PM'ing you to get more details about that cancellation call. I want to listen to it 
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
| | | | Re: Thanks! Hello I been a tsi for a while ,don't ask me why ,it has been nothing but slow connections and disconnects,and something very similar to post above.l tried to update because I can't stream ,services is slowed or down,yet tech support says no problem every time I call,services up and running in London .Well I found out that the services were changed a short while after services commenced,with in a month ,yet I was in contact these people at TSI and they new of my current speed and complaints with speeds ,yet nobody would think of upgrading services so streaming hd content would be possible . Than I noticed that there services had changed as mentioned above,up to 6mb from 2mb .Well real nice way of taking care of a complaining customer ,for another 5 dallors to go from 75gbs down to 300gb downloads and 2mb to 6mbs .So upgraded to the package for another aprox. 5 dollars,but before doing so I verified with Bell and TSI that it was available , it was and TSI was a bit cheaper ,more downloads ,gbs ! A month had past and I looked to see why streaming was problematic, well need I say ,money was scooped up and the pitiful speed henced my life again,still at 2mb and no increase or fruitful gains were available ,here's the postal code n5w5x8, every DSL provider piggy back on Bells line say it is , verbly and from websites. Also it seems everything is being monitor as any upnp devices is no go,yet they say they don't do ,online and when talking to them ,they actual promote it .Strange since it won't play a movie . | |
| | | TSI AlanPremium
join:2012-11-22
Chatham, ON | Re: Thanks! Hello c2turbo,
Our apologies that your experience to date has been less than ideal.
Can you please post your account details in Direct? I would like to review what has happened, and see what we can do to make things right for you.
Thank you.
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TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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| next page (previous review)
Review by UK_Dave
member for 2.1 years, 168 visits, last login: 6 days ago
updated 12 days ago
- Powassan,ON
- $35 per month
- about 7 days
- "Excellent price, excellent service, fights against the big guys on behalf of the user."
- "They can't help problems that Bell cause."
- "There is no better choice in Ontario."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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As of March 2013, I've restored the connection Reliability score to maximum. I've also restored the Tech Support rating. My problem for the last 6 months turns out to have been a Bell problem - although it didn't seem to affect many local Bell customers (suprise, suprise!). A local network update by Bell solved the problems overnight after 6 months of hell. Myself and other non-Bell customers are now back online.
One point of tech support is still missing - their communication with Bell was not ideal nor speedy. This will of course be down to Bell. However I can only score this on what I experienced - and hope that maybe Marc (the very responsive TSI CEO), might raise the issue of Bell sharing their upgrade dates, at the next TSI/Bell sit-down.
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As of Q1 2013, I've lowered the connection reliability by 2 more points. My internet connection is literally unusable 7 evenings a week, and lots of daytime weekend (pings over 800+ms make everything impossible to do).
I've posted in Direct, but trying to get some problem ownership to push things just isn't happening.
As of Q3 2012, I've lowered their connection reliability score, and tech support score, by 1 point each.
Because:
My evening connections are flaky now, which may or may not be TSI's fault.
Their tech support are still good, but it can take an eon to get through some days.
Comments:
| | Your review Thank you for your original review and taking the time to update it. We appreciate the criticism of the wait times and evening connection issues. I see we're already working with you in the direct support forum to get the connection issue solved. Thank you for giving us the opportunity to get the issue resolved for you.
Danielle | |
| TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:7 | Finally :) Hi Dave,
Glad things finally got better for you. Those pattern match's can be quite challenging but at the end of the day, you are now surfing with ease
Cheers,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
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