how-to block ads
|
»next review in page
 Review by David_T 
UPDATED: a few hours ago
member for 1.8 years, 39 visits, last login: a few hours ago
 Oakville,ON
 $29 per month
 about 5 days
 "Fast, Great Support and Cheap!"
 "Throttled by Bell, Website lacks Information"
 "You should be ordering TekSavvy instead of reading this line."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Ok, I've only been with TSI for two days now, but what can I say, it's great!
I ordered both TSI Home Phone and 5Mbps DSL service on the July 2nd. My phone was up five days later and DSL five days after that. So no delays!
My DSL service is up to par, with about 4400/640. The lower upload speeds seems to be due to my line stats more than anything (10dB SNRM upstream), but that doesn't matter to me, it's downloading I care about!
Customer service has already proven great, with quick responses by both phone and the TSI Direct forum. Lazy Bell put me on the default 3Mbps profile, but with a quick post in the TSI Direct forum, I was up to 5Mbps by noon the next day.
My only gripe with the service is the lack of information provided on the TSI website and the fact that many parts of the service need to be set up manually by the TSI staff, such as email accounts and voicemail. This I simply do not feel comfortable with. I know that the TSI staff will probably never take my password and start reading my emails or my voicemail, but I simply will never feel comfortable giving out my password to someone over the phone or email and having that possibility. There is also no information on the TSI website that says this is how it is done either. If I hadn't searched the TSI forums, I would have never known, so what about those who have no idea these forums even exist? TSI needs to implement an online system that allows customers to set up their email and voicemail on the fly and privately.
Other than that, I can't complain. Of course, since TSI is using Bell lines, they are forcefully throttled, but thanks to MLPPP, that's not a problem! And with 200GB of monthly bandwidth, I have no worries of ever going over.
For $29/mo, you can't go wrong. The packages other major ISP's offer simply do not compare for the price.
CORRECTION: Turns out Voicemail doesn't need to be set up by TSI, email still does however.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
 | »next review in page (previous review)
 Review by andyb
Posted: 1 days ago
member for 5.1 years, 2271 visits, last login: a few hours ago
SW Ontario
$31 per month
about 1 days
"Did it all online.No talking to anyone."
"None so far"
"Good value for the money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered on the first of July but being a holiday it didn't go through my bank till Tuesday so I was up on Wednesday.I ordered the 200gig premium package and I get the full 5mb.Things are running great and it costs about 1/2 of what I was paying on sympatico.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
Review by evil_gusgus
UPDATED: 2 days ago
member for 96 days, 42 visits, last login: 2 days ago
London,ON
$29 per month
about 29 days
 Bell Canada
"Cheap, Reliable, A+ Tech Support, Gaming Events"
"If anything is wrong on bells side or they have to fix/change something it can take awhile"
"Best ISP in Ontaio, Switch from Bell now!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
tired of bell throttling me, customer for 10 years left them because of that. Teksavvy is cheaper and its the same service and there tech support is 1000% better than bells. Received modem within days, No regrets.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
 Review by dbusguy
UPDATED: 3 days ago
member for 5.3 years, 209 visits, last login: 2 days ago
Mississauga,ON
$29 per month
about 4 days
"Excellent sales and support! - Promptly responds to questions!"
"None that I experienced."
"Excellent value - excellent isp"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I contacted and asked questions about dsl and my phone line. I asked the same questions to 3 different isp's. TekSavvy gave the best and fastest responses. I signed up online and received a confirming e-mail the same day. They estimated 5 to 15 days for connection. I said I would be available between 2 & 5 for connection. On the 4th day at 3PM I was connected. No problems with service. Worked immediately. Will phone to cancel cable company on Monday.
July 16/08 - I just had my first problem. My e-mails were not being received after sending them. Teksavvy was very quick in their investigation. Their solution was to re-boot the modem and receive a new IP address. They believed that there was something blocking the smtp for the IP I had at that point. A quick re-boot and my e-mail was sending again.
Very quick and simple resolution to my problem without a lot of unnecessary questions and test. To the point and 5 minutes later, fixed. Thank-you Teksavvy for the excellent and quick support.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
 Review by HiVolt
UPDATED: 4 days ago
member for 7.5 years, 3801 visits, last login: a few hours ago
Toronto, ON
$39 per month
Bell Canada
"Honesty, great DSLR tech presence, no port blocking, MLPPP support"
"Currently P2P is being forcefully throttled by Bell Canada (read about MLPPP)"
"Great deals for either premium or unlimited whatever suits your need."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Update July 15/2008
------------------------------
No issues, everything working fine. Still using MLPPP to evade traffic shaping, as CAIP continues to battle Bell at the CRTC. I referred my cousin two months ago, one quick email to accounting and I got my referral credit applied!
Update May 27/2008
------------------------------
Well, some good news... As of a few weeks ago there has been a nice workaround for Bell's traffic shaping. MLPPP (MultiLink PPP) is working great with the help of some Linksys WRT54G router firmware modified by two determined forum members. Other methods of using MLPPP also exist, so read the forums, there are ways around the throttling!
Update April 16/2008
------------------------------
On Apr.9 my area became affected with the throttling that Bell has imposed on its entire wholesale ISP customer base. While this is obviously out of TekSavvy's control, I feel its worth mentioning here. TekSavvy & other ISP's that are a part of CAIP (Canadian Association of Internet Providers) are currently fighting this issue by filing a formal complaint with the CRTC. I fully support TekSavvy in their fight, and props to them for sticking by their customers!
Update March 13/2008
---------------------------------
No problems, enjoying great service so far.
Update Jan 11/2008
----------------------------
It's been a month after the official switchover, and it's been smooth sailing!
Dec 10/2007
------------------
Woo, finally fully switched to Teksavvy! I've been using an unlimited login since about April '07, with very few issues.
I contacted TekSavvy mid November to schedule a switch, and provided them with a cancellation # from Sympatico. Sympatico cancellation was on Dec.9, and it was processed successfully and it looks like I've transitioned smoothly with no downtime.
I will update periodically as I have with my other ISP reviews.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
Review by Sukunai
UPDATED: 4 days ago
member for 73 days, 45 visits, last login: a few hours ago
Lindsay,ON
$30 per month (month by month)
about 1 days
Bell Canada
"Price, friendly staff, solid reputation"
"Its not free? Do I have to have a nagative?"
"It's not Bell Sympatico (was good enough reason right there)"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Other options considered - getting used to not having the internet went through my mind briefly.
A friend saved me by discovering Teksavvy himself and letting me know what everyone was saying about them.
What Speed package? God you would ask wouldn't you. High speed dsl, hmm a basic service? Blimey, I just went with what my friend said was the usual private service.
How was the order and install. I guess the best word is seemless. I never noticed a thing.
On the day it began, it began and I did nothing myself.
What good or bad experiences struck me the most?
Well a number of days later, I get a call asking how everything was going. So I said fine.
Well that's the way it is essentially.
I dumped Bell Sympatico, and my service through Bell which was costing me 45 bucks, became service through Teksavvy for 30 bucks (no I'm not counting the pennies for god's sake).
Since I have been using Teksavvy (about a month plus) I have experienced no troubles, my online activities have not been adversely affected, and I dare say I wish I had discovered them several Bell Sympatico payments earlier.
15 bucks a month is a savings of lunch out with the wife each month 
Or a new video game every two months.
Note to the survey details. I rarely rate anyone with 5s, just sounds to over positive. The 4s sounded less biased.
Contract term, I posted 1, as I don't believe I have anything more than a monthly payment to my knowledge.
Days from order to success, well I phoned, and it was done, aside from the 30 day wait to divorce Bell Sympatico (not Teksavvy's fault eh).
My thoughts on the whole deal. In my own words alone.
Well I was really sold on the part that if I DID need help, it wouldn't be from some person in India I couldn't understand if my life depended on it. No offense to people in India intended.
The price helped a lot, but I was prepared to switch even if the price was the same. I have nothing kind to say about Bell Sympatico at this time.
My friend telling me he had even communicated with the service owner was not lost on me. I'll pick a business run by a person that can communicate with his customers over a faceless corporation any time.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
Review by jvl001
Posted: 4 days ago
member for 40 days, 19 visits, last login: a few hours ago
Mississauga,ON
Contract price not specified.
"Painless if you switch from Bell."
"Resold Bell service so you are ultimately at Bell's mercy"
"Best internet+phone+long distance provider"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Transferred everything (phone+long distance+DSL) from Bell to TekSavvy. Bell required 30 days notice on cancelling DSL but TekSavvy provided new connect id ahead of transfer which worked fine. I didn't experience any drop in service. I transferred my home phone service to TekSavvy ahead of the DSL switch and Bell downgraded my DSL to 3Mbps. One quick message to Bell's direct support forum had this mistake corrected in a short time. I have spoken to TekSavvy CSR and techs on several occasions and have been very impressed. They know what they are doing and make sure that Bell keeps up its end of the deal.
Followup comments:  
The Flash
You don't win friends with salad
Premium
join:2002-10-17
Canada | Does not Resell Teksavvy does not resell Bell's service.
They only use their lines. | |
| dre145
join:2007-04-05 | resell they resell homephone | |
| | | |
| Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
Review by etresoft
Posted: 5 days ago
member for 7.6 years, 10 visits, last login: 4 days ago
Oshawa,ON
$29 per month (29 month contract)
about 23 days
"Human beings who speak English"
"Poor setup documentation, not 5 MB"
"Mixed bag"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I don't get all the raves about Teksavvy. They are a mixed bag so far. They cancelled my order twice. It is finally running now, but slower than I would like. Tech support says I can call back in 48 hours and they will be able to look at the speed. That will be my 10th tech support call so far, and I've had the DSL running for 5 minutes. I appreciate being able to talk to real-live Canadians when I call, but I've never had to call so much.
Significant hiccups I have never seen before: No documentation about how to setup voicemail. No documentation about how to do the initial DSL modem setup. That would have saved a few support calls. No option to rent hardware. I don't know how long that modem I had to buy for $99 is going to last.
I'm hoping I'll be able to get better speed in the future. And I'm hoping I won't have to call tech support again. Other than Bell itself, I don't have any other option here. If Rogers ever offers cable here, I might consider them.
Followup comments: | | etresoft
join:2000-11-23
Riverside, RI
 ·TekSavvy Solutions..
| Re: TN516 I don't like to purchase hardware until I know I can trust the service provider. I bought my own cable modem when I had Cox Communications and it ran great for 2 years. That same cable modem was flaky with RCN. RCN's policy was that if they have to send a tech out to your house and the problem is with your equipment, they'll charge you $49 (circa 2003) each time. So, I had to disconnect my own modem and use RCN's just to avoid the $49 charge for the monthly service calls.
So, I do think it is wise to rent for a while and if the company seems trustworthy and your connection is solid, then buy your own hardware. Otherwise, owning could be much more expensive than renting. | |
| 
KPaul
join:2007-02-08
·TekSavvy Solutions..
 ·Rogers Hi-Speed
| well "Other than Bell itself, I don't have any other option here. If Rogers ever offers cable here, I might consider them."
Keep trying with TSI. things in regards to connection can be either the modem *which could be replaced if faulty* or bell's crap lines, which TSI has no part of. | |
| | 
anonymousse
@teksavvy.com
| Re: well you,ll be lucky if robbers cable never gets to you
whats with 29month contract no contracts at tsi
bell default speed is 3mbps tsi can request bell adjust to max5 alowed by bell
when i switched from bell to tsi received email before the switchover with complete setup/email config instuctions
cudnt have been simpler never has to call them for anything since
bonne chance | |
| | etresoft
join:2000-11-23
Riverside, RI
·TekSavvy Solutions..
| I will. The good upload speed really helps. I will have to see how my long-distance iChat sessions work.
On the other hand, if my 3 Mb download is all I can get and I find I need more, it doesn't matter if the fault is with Bell's lines. It is a moot point since Bell's lines are all I have now.
If I ever do get Cable service in my little broadband dead-zone, I might compare them side by side. I've done that before and DSL beat out the cable modem. A year later, the cable service improved and I switched to that. | |
| | | |
| Forums » comments on review of TekSavvy Solutions Inc. |
| »next review in page (previous review)
Review by oxymoron69
Posted: 6 days ago
member for 3.6 years, 73 visits, last login: a few hours ago
Belleville,ON
$60 per month
about 5 days
"Great support and a great price!"
"Inefficiencies in customer service due to relying on Bell for many issues"
"best deal you can get for dsl or home phone"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Going on 6 or 7 months with TSI for phone and DSL.
DSL connection is great minus any wrenches Bell throws into the pipe.
Phone service is great, and they got a tech out asap when it wasn't working well.
Best ISP/Phone company i've ever had!
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
| »next page (previous review)
Review by Gerk
Posted: 11 days ago
member for 17 days, 4 visits, last login: 1 days ago
Oakville,ON
$43 per month
about 7 days
"static ip blocks avail, news server, great tech support"
"still rely on bell installers to do their job properly"
"hands down the best ISP I've had in many years"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The initial setup was a bit bumpy, no fault of TSI .. the first Bell installer that did my dry-loop had no clue. Within 24 hours another Bell guy arrived and set things right. Has been great ever since. Tech support were good to deal with, had a good command of the english language, and were actually TECHS (that's a rarity these days). Great communication process during the whole trouble ticket time-frame as well.
Add that to a static IP, more than reasonable bandwidth caps and premium routing options and it makes for happy network geek clients. Keep up the good work. My VoIP has never been better.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
|
|
(78)
(49)
-> 
-> 
