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On December 18, 2012 I became a new Teksavvy customer (High Speed DSL 15 – BC Unlimited Plan). The bill for the first month’s service, connection fees and modem came to $333.36. I already had a Thompson ST-516 modem and asked if I could use it with the service but I was assured by the rep that it would not work with the DSL 15 and I would need to purchase a Zyxel VSG1432 for $130.00. I run openvpn on my router which I use for privacy and to access US content that would otherwise be inaccessible from Canada. I have used it with both Telus and Shaw in the past with no issues but I was unable to connect to the internet through the VPN on Teksavvy. I called Teksavvy Technical Support for assistance but was told that they do not support VPN’s and they could not do anything to help me. I sent an email to the VPN provider and received the following response: “What you're now using is an authenticated DSL connection (PPPoE); you can't mask an authenticated session, or it would almost immediately disconnect (as soon as your ISP's RAS server would check the local connection, which happens in regular cycles), and you'd have no internet access at all until you shut down the VPN tunnel. There sadly isn't a way around this, unfortunately, without using a non-authenticated internet service, like cable internet, etc (the same thing happens with portal-auth systems, and cloud-based connections; anything that requires authentication to connect, cannot be obscured by VPN service); this is merely how VPN technology functions, and is not unique to our service alone. I'm sorry I can't resolve your issues for you while you're using that ISP's current setup. If there's some way they can let you connect without using PPPoE, it should work fine; however, with an authenticated setup, there sadly isn't a way to get this to work. I'm sorry I can't resolve this for you.” I called Teksavvy to cancel my service and asked if I could return the $130.00 modem which as it turned out I didn’t even need because my Thompson ST-516 works just fine with the ADSL 15 service even though the sales rep assured me that it wouldn’t. Initially I was told that I had purchased the modem and I was stuck with it but after speaking to a supervisor they agreed to take it back but I would have to pay return shipping and a $25.00 restocking fee. Since they would not refund me for the connection fees or the first months service I instructed them to disconnect me on January 17th so I could at least use it for the month that I had already paid for but today (December 24th) my internet went down and I am not able to obtain an IP address. According to the Customer Portal on the Teksavvy website my account status is cancelled and of course it is Christmas so they are closed and there is nobody to call for the next two days. I had Teksavvy for one week which cost me just over $300, I had several interactions with Technical Support and Customer Service and while I did speak to a couple of people who tried to be helpful most were rude and not willing to help me resolve problems at all. Even without the VPN I found the service unstable and had to reboot my modem and router several times during the week that I had service . I recommend that people stay far away from this company because getting connected is expensive and if you are not satisfied you will not get your money back. Update: I called TS on the morning of Dec 26th and it turned out that they had not cancelled my service early. They were not able to tell me what caused it to go down, they offered to send out a tech but warned me that the service could cost me $100 depending on what was wrong so I told them not to bother since I was cancelling anyways. I asked if they would refund me for the remainder of the month since I had no service and they told me that they don't give refunds but would send out a tech that may or may not cost me $100. About 3 hours later my internet started working again so they must have figured out what the problem was and fixed it. member for 11.2 years, 40 visits, last login: 10.2 years ago updated 11.2 years ago
[UPDATE Dec 18, 2012] - Teksavvy finally acknowledged my line can't handle more than 5Mbps although they sold me a 6Mbps service. They dispatched a Bell technician who did something so now I'm close to 5Mbps (still not there) so it's not entirely bad, but the fact they lied to me about the service/line makes them no different than Bell & others. I asked for a discount to upgrade at fiber service, but they said no, so I'm thinking seriously switching to Bell Fibe which gives me the same service directly from Bell, not from a re-seller. [UPDATE] It's been more than a year now that I have been with Teksavvy and it's dissapointing. The speeds are far below the promise; I have the 6Mbps service and at best I get 3Mbps most of the time it's between 1-2Mbps. Tech support it's mostly over their forum, over the phone it's near impossible to get a someone (most of the time I gave up after 30-45min of wait, and the few times I got a hold of someone they dropped the call when the conversation was turning bad for them. The biggest complain for Teksavvy is that they are a 2nd tier ISP, they re-sell Bell's services therefore for every single technical issue they tell you "it's Bell not us, they own the lines". Well, since Teksavvy is selling me the service, they should be responsible for the entire experience end-to-end not just getting our money. Bottom line, it might be cheap for 300GB cap or unlimited, but what's the point when it's so slow and poor quality?! I'm personally done with Teksavvy. Everything went wrong from ordering online the DSL service to the day when the service was supposed to be activated. I had to call the sales department to get a confirmation of my order placed online and an activation date. A few calls later with their CS they were able to give me a tentative activation date which was later postponed. At present I'm still waiting for my DSL service to be active after 10 days from the order date. I keep calling the tech support (who btw puts you on hold and conveniently drops the call; waiting time is very bad; over 30min). They always blame Bell and open tickets with Bell, but nothing gets done at the end of day. Very frustrating!! UPDATE Oct 30, 2011 Finally Bell showed up and fixed the mess (they were trying to hook up a home phone line instead of DSL line! Can't believe it when I heard. After Bell fixed their mess, I called Teksavvy support and I was up and running in about 30min. All is good now, I'm curious to see the reliability of their service over time. I've requested a credit for 10/24 - 10/30, I'll let everyone know if they are true to their word and we'll credit as promised. UPDATE Oct 28, 2011 I called TS support again, and they mentioned the Bell ticket was closed and guess what no mention why; of course TS didn't bother to call or schedule another Bell dispatch; TS would just let the issue as it, happy to continue to charge me for a service I don't have. At this point I think I'm going to call my CC and ask for a refund. If TS thinks they can abuse customers like this, well it's not going to happen. UPDATE Oct 27, 2011 Bell didn't show up, so I called TS and they told me there is nothing they can do, they have to talk to Bell again and re-schedule. What's interesting is that in the meantime, TS will continue to charge my account, just because Bell reports that the service has been activated and it's up and running !!!! TS doesn't give a damn that their own modem does not have DSL signal at the demarc point!! They will not offer a refund unless Bell demonstrates that the customer is not serviceable, which obviously they don't have any interest to do it, because they can charge TS and TS can charge you. Bottom line: TS+BELL is a big rip-off !!! BEWARE pre-paid service in their Terms and Conditions means that if Bell tells them you have DSL signal up and running they can charge you w/o any ways for you to tell otherwise!!! I cannot believe this is possible!! UPDATE Oct 25, 2011 Bell called and asked me to be at home on Oct 27, as a technician will come and check my DSL Dry Loop. Let's see if this time they bother to ring and check if the actual DSL line works after they work on it. On the activation day, they came, they did their work and left a note in the door not even bothering to ring and check if everything is fine. That is after I was specifically told to be at home as they need to check! member for 14.1 years, 33 visits, last login: 8.6 years ago updated 11.2 years ago
I tried signing up for phone service with Teksavvy and it has been a nightmare so far. I signed up over the phone and was given a specific installation date and time window (9-5). I stayed at home that day for installation, but no one showed up. I called Teksavvy and was told that I had to wait for a confirmation Email and the date that was given to me was just an estimate. I waited another five days and never got an email, so I called Teksavvy again and was told that my phone had already been connected several days ago. I asked which jack was "live" and the guy told me to go around the house and try all of them until I found the right one! Anyway, despite my anger, I did that and yet couldn't find any with a dial tone. I called Teksavvy back and was informed that it is not their problem, as they only connect the line to outside the house, and after that, it is my responsibility. They then said that they would charge me $90 for a technician to come out and see what was wrong. I asked for a refund for the phone service I am not receiving, and that was refused. So, I'm stuck paying for a service that hasn't worked and I've wasted over 2 weeks in the process. While the Internet may work well, avoid these scam artists for phone service. Their customer service is worse than Bell's! member for 11.4 years, 1 visits, last login: 11.4 years ago updated 11.3 years ago
I am a tecksavvy customer and a great promoter when they came into the market. Was so impressed so took connection for my condo and home. Also recommended to all my friends in Quebec and Ontario.. Had a smooth run for the past few years, Also when i signed up back in 2010 the speed was max 5mps and i was able to get 4.35mbs. Now they offer 6mbs and i never seen more than 4.3mbs. Recently my connection start dropping and slow. (Seems like they are going thru congestion or hitting the limit or so, but I don't think they figured that out yet). So after giving few weeks hoping it will be fixed, I tried calling the tech support expecting the response i received in 2010 (ie fast response)...OOops I couldn't believe myself after holding the phone for 12 mins with no answer....So after few tries, able to get in touch with a rep, he concluded its noise on my upload. but he doesn't have a solution. So I switched the modem and connected directly to the demarking point, nothing changed, same story so after 4 tries(each 30mins ) I was able to talk to a rep, and she concluded if I WANT TO FIX then they will let Bell to check it and if Bell says its my connection problem then i have to pay 87 +tax...so i am in a situation where if i want to solve i have to risk 87 dollars or go with another provider which will cost me less than that..OR SHUT UP AND SUFFER WITH THE CONNECTION ISSUE. and I asked the rep, What if Bell realises the problem adn decided to blame it on me... (How can u prove that its not Bells false other than BEll says that ) NO ANS But i been trying to reach customer service to cancel or check my speed, but no luck and I don't have the patience to wait for more than 15mins onthe phone.. member for 13.2 years, 3 visits, last login: 11.2 years ago lodged 11.3 years ago
I have the DSL/6 package however I was only getting 2 megabits instead of 6, that is well below acceptable. And then I had then trying to get something about it done just cost me money.. and the proposed solution was to spend more money. Here is the timeline. Used the direct form to report the bad speeds, I waited for well over 12 hours for a response, I saw the they didn't deal with my issue and newer posts than mine were being responded to. I explained my modem was at the demarc. The demarc is inside the house. They send a bell tech, this is where things go off the rails. They run a test and tell me its my wires, well I think thats B.S. here is why. They hook up my modem only no other wiring just the modem straight to the demarc, and it fails, they tell me its my modem, but i have tried up three different modems myself directly on the demarc, house wires disconnected, none of them were able to better than 2mbs. Well now the service call will cost $89, since bell says the problem is on my side, there is no solution and they only thing teksavvy offers to do is to switch me to cable, that sounds reasonable to me, until I find out they want me to pay a sign/activation fee I will have to buy a new modem.. and the monthly costs is more. What the heck are you guys thinking?? How about switching me over and compensating me for the service not provided, in the form of no activation fee, provide me with a modem. So in order to placate me they finally decide to switch my profile, but instead of doing something reasonable like trying 4 or 3mbs, to see if the modem performs better, they switch it down to 1.5???, Does anybody else understand teksavvys logic, I don't. What kind of diagnostic skills and customer service is that, how about doing a binary search for the best performance mark. I was getting 2 mbs my profile was set to 5, I was not getting disconnects, so hey how about trying setting the profile to something in the middle??? If it gets better try higher, if it gets worse/stays the same try lower???, So in the end, I now have to go through the hassle of switching my internet my parents internet and my home phone away from TSI, as no reasonable solution has been offered to me. One more thing, switching to cable they did offer a "discount" for the modem and activation fee, together the cost totaling $100.00. So I hope you understand that If you have a connection problem with TSI, they may not be able to deliver, and they seem to be in no position to remedy some issues, an are unwilling to fairly remedy problems. I refuse to have to pay an additional $100 on top of the $89 service call to have this issue resolved. member for 14.7 years, 11 visits, last login: 11.1 years ago lodged 11.4 years ago
I have been Teksavvy customer since 2008 , I chose DSL service 5MB the price was good and service was excellent , I had no issues for 3 years smooth connection, I recommended them to many friends and family as it was worth it, then something had happened in 2011 , Since September of 2011 I have been having multiple disconnections on my DSL service in sept of 2011 it lasted for 4 weeks on daily basis I had disconnection every 5-10 minutes during peak hours from 8-5 pm , Bell came in run test couldn't locate issue ; Told me must be something on Teksavvy end not syncing . after talking to Teksavvy support I had stable internet access, November 2011 for 3 weeks daily disconnections , Teksavvy team suggested must be my equipment or wiring in house , I have replaced run new wires and I had collection 4 dsl modems (speedtouch 516, 780, 2 wire, TP-link) all of them were doing exactly the same thing, and after my complain somehow it stopped having problem it was stable connection January 2012 for 3-4 weeks daily disconnections, bell arrived lower my profile from 7mb to 5mb,if this doesn't work there is a issue somewhere else , he can lower my profile to 3MB to make more stable but left it at 5MB April 2012 for 2 weeks daily disconnections , nobody knows why could be my equipment new modem purchased July 2012 for 3 weeks daily disconnections , nobody knows why August 2012 for 2 weeks daily disconnections, nobody knows why then by mid September 2012 until now I have daily disconnections, I can't be on net for 5-10 minutes during day or to late evenings , I have been swapping modems to try if this will improve anything, (modems were connected directly to Demarc box outside 3 feet of tel wire) found tel wire exposed between Bell demarc outside and leading to inside (Bell guy hadn't discovered or didn't care much about it) and I put new wire and thought connection was stable for 2 days, but it started again, I was in contact with one of the support stuff, since September 13, trying to figure out what is happening this time, but on your end everything was fine then roughly beginning of october I was inquiring about changing to cable service as I was very frustrated with DSL issues, (mind you I never got any credits issue for all the disconnections ) and when I told tech that I would like to upgrade to cable the communication stopped on october 11 no more replies (maybe the tech died or computer burned down that she lost my emails, I don't know ), then I tried to call sales or customer service to get switch to cable and I was hold for very long time that I had to buy minutes to my prepaid cell phone on Friday oct 19 I called at 2:35 pm waited 38 minutes and I hang up , on Monday I called around 1pm and I waited 39 minutes and then I hang up, on Tuesday I waited total 45 minutes called at 11 am , then at 2pm, I run out of time on my minutes on cell phone, I had to go and buy time, then I tried one more time at 4 pm waited 15 minutes , and decided I will call list of companies and the first person answers within 5 minutes gets my business and I got connected within 2 minutes waiting after calling 4 different companies and made decision to switch , I wanted so badly to continue service with Teksavvy (mind you I have been teksavvy customer since 2008) but I have lost confidence and hope , I have lost a lot of money by replacing new cables in my house (suggested by teksavvy tech that my wires are probably too old) original were very good, bought brand new modems because Teksavvy tech told me must be my equipment, I spent close to $1000 on all this without any solution since October of 2011 until now, I am tired and broke, I wanted to continue my services with Teksavvy but I had to made a decision to move on. Some will have perfect service with no issues but I didn't and I was disappointed, leaving Teksavvy is probably best option at this time.. member for 13.3 years, 26 visits, last login: 9.3 years ago updated 11.4 years ago
Important Facts about Tek Savvy (I was told this by multiple TekSavvy Reps) - They get all their modems from Bell. - Bell does diagnostic services and repairs on all modems used by TekSavvy - Teksavvy does not have any service technicians, they use Bell. - I signed up for Teksavvy in January to try and avoid being linked to monopolies like Bell or Rogers, which typically force their customers into buying expensive plans to keep minimal benefits. As a company, Teksavvy has been marketed as the independent company that offered reasonable pricing and quality customer service. Let me start out by saying, they have the worst technical support I have ever experienced. A few of their representatives even refused to continue talking about a particular issue ( I never once raised my voice, used foul language or insulted them, just asked them direct questions) The Main Problems The first problem occurred when my Internet was cut off expectantly and without warning because their billing system failed to accept the payments I had made online. Their explanation was that the system had been having problems accepting and logging payments from customers. But the worst part about that small blip was that they never emailed or contacted me to tell me they would shutting off the service. This should have been a warning sign to me, but I gave them the benefit of the doubt. The second problem occurred when I came back from New York and again, my Internet was cut off. I called and they said said that there were two options: 1. They would send a bell tech support person to test my phone line to see if the line was working or not. The caveat about this option is that if there was no problem with the Bell line, I would be charged $70-80 for wasting the Bell tech's time. 2. The second option the tech support advised was to find a way to test my modem and see whether it was faulty and to send it back for a free replacement if it was broken(was still under warranty). They did inform me that if the modem sent back was not faulty, I would be charged a $25 restocking fee. The first suggestion I got was to find a friend/family member that has DSL and test the modem to see whether it worked. The second suggestion was to drive to Futureshop, buy a modem, test it and then return it to futureshop. WOW. I'm sure Futureshop's head office would cringe at that second suggestion. This was warning sign #2. What I did I decided to go with the more ethical solution and find someone with DSL to test the modem. So I went to a family members house, had the Teksavvy tech walk me through the diagnostic procedure to determine that the modem was faulty....The tech assured me that short of being there to test it, she was almost positive that the modem was faulty. The Conclusion Two weeks later, I received a charge of $25 on my bill and a note that read "Modem fully operational, additional $25 fee". I called tech support again and the woman on the line said she was unsure how the testing occurred and therefore was unable to tell me how they were able to get the modem working, while we were unable to do it prior. I was pretty frustrated and asked "how ethical it was for a business to place all the responsibility of a failed service on their client?". She dismissed my concern and instead stated that I had agreed to absorb a $25 cost if the modem proved to be functional. While some may say, "its only $25", you have to look at the larger picture. A company that values its customers will always try to avoid passing on ridiculous charges because they see the bigger picture: YOUR CUSTOMERS DETERMINE THE SUCCESS YOU HAVE IN BUSINESS. MY SUGGESTIONS FOR YOU - Avoid Teksavvy completely. Even Rogers and Bell have better support systems for their clients. They may be monopolies, but their business model is more centered around customer service, than Teksavvy - Teksavvy does not have technicians to help you trouble shoot issues. You will have to do all diagnostic and fixing yourself. And guess what? if it magically ends up working when it gets back to Tek Savvy, YOU GET CHARGED. - There are good and Bad Tech Reps at TekSavvy (like any company), but three of the four I talked had weren't interested in solvingthe problem. They kept trying to get me to agree to a Bell Service technician coming to my house, which would have cost $70-80 (because the line was still functional). - FIND AN INTERNET COMPANY THAT VALUES THEIR CUSTOMERS. Don't bother using a company that steps on the back of their customers to save a dime. member for 11.4 years, 3 visits, last login: 11.4 years ago lodged 11.4 years ago
Honestly posting this message pains me to write as a once firm believer ,customer and refer-er of 4 customers (now 0) but I am done with these issues if you are considering buying teksavvy dsl DO NOT its oversold and it will not be fixed anytime soon (don't believe me google it or even look here people all over Ontario are reporting nightly slowdowns) Im not talking small amounts I am talking going from 10mbit down to 0.26 every night from 8pm to 1am for months I've spent hours on the phone with them they don't care they know the issue they just have no way to fix it either since supposedly its bells issue (as always) I have been with teksavvy since 2008 my phone lines are exceptionally good and have great line stats (I can get over 10mb when it works) so please don't post here saying it could be my lines I don't have to reconnect or do anything to modems its like a switch is flipped every night between these hours. I pay a stupid amount for my internet (2 dsl lines running mlppp) because until tonight I was under the impression I had no other choices I have now been made aware I can get cable from a different provider. Once again I hate to write all this but its the facts I have never had anything but praise for teksavvy but they aren't the same company they used to be and I'm honestly sorry I supported them this long considering this issue has been going on for months steadily (and over a year off and on) with no end in sight. member for 14.8 years, 4 visits, last login: 11.5 years ago updated 11.5 years ago
Previous company: Bell Previous speed: 16Mbit/s + FibeTV Previous modem: CellPipe 7130 (VDSL2) New service: High speed DSL 25 (TekSavvy) New modem: CellPipe 7130 (VDSL2) Although this is my first participation ever in DSL Reports I have been to this website more than once, either to research about companies and services or to find help "unlocking" my Bell modems and setting up my network. We rely on our internet service for all our entertainment needs, and most importantly for my work, as a programmer that sometimes works remotely, having a reliable internet connection to establish a VPN connection to my company is vital. We decided to make the switch to TekSavvy because Bell could not offer us more bandwidth per month in our new location (Mississauga), which was the only problem we had with them: for internet, land line and FibeTV we were paying around $300/month and most of that money went to pay the bandwitdh overuse every month. The selling point for me was that I had read mostly good reviews of TekSavvy in DSL Reports and the ones that were not so good were responded and fixed by TekSavvy somehow; and that they use Bell's network, that had proven to be reliable in my own experience. On top of all that the price was unbelievable to me; $101 monthly for land line (with add-ons), 25Mbit internet connection with tons of bandwidth and way (WAY!) cheaper penalties for overuse. We recently moved to Mississauga from Toronto, by the end of August I called to cancel all my Bell services and then called TekSavvy and explained my situation to the representative: I am moving on September 4th, I just cancelled all my services and I would like to get your services in my new house, but it is very important that we get the internet running before September 10th as I have work to do. The representative was very cheering and helpful, she said that it was not a problem, that she had found a way to have someone come and activate the phone line in the morning and the internet on the afternoon of September 6th. Everything seemed to be perfect. On September 1st, the bank pushed our closure date on the house from September 4th to September 7th, I called TekSavvy right away to let them know and explained the situation again: It is very important that I have internet before September 10th This time the representative told me that it would be impossible and that the best he could do was September 10th itself, I tried to understand the situation and because I gave them short notice I agreed to be home all day that day, so they could come get the phone working in the morning and the internet in the afternoon. I had to go through a lot to get my company to allow me not just to not get my work done that day but to not work at all! So I waited all morning (of September 10th) when at around 1:00 pm decided to call TekSavvy to find out what the status of the order was, I waited in line for about 30 min when I got a recording saying that I could leave a number and that someone would call me back as soon as possible (and that I would keep my place in line, you don't always get this recording BTW) so I left my number and called again, that way I would have two chances at getting a response because, to me, 30 min on hold is outrageous. I was not prepared to what happened next; I was put on hold for more than 5 hours! While I was waiting I unpacked a bunch of kitchen stuff, cleaned and installed a fishtank, figured out the new thermostat and a lot more. Since we rely on online services to listen to music, the only music in my house was the stupid TekSavvy lounge song that doesn't even loop properly and gets interrupted once in a while by some dude that says: "Thank you for your patience, please continue to hold the line while we connect you to one of our representatives" I hung up eventually, at some point through my evening: no answer, no call back, no technician, no phone line and, obviously, no internet connection. My wife had to stay home the next day (September 11th), because we couldn't even contact TekSavvy, she called them again the next day and after about 2 hours of listening to the stupid TekSavvy lounge song that doesn't even loop properly and gets interrupted once in a while by some dude that says: "Thank you for your patience, please continue to hold the line while we connect you to one of our representatives" She actually was able to speak to someone, the person said that the phone line was activated and that we should have a working phone. When my wife explained that we didn't, the person answered that it was most likely our fault and that if my wife wanted, TekSavvy could send a Bell technician to check the line but if it was indeed our fault we would have to pay a fee of $80. So we already paid activation fee, the technician didn't show up, we are to blame for the line not working and we may be charged $80 for "our mistake"??? ...My wife decided to not go to work one more day and wait for the Bell technician... The next day (September 11th), we get Bell's modem in the mail and the Bell technician shows up and confirms that the line was NOT activated, he goes ahead and activates the line, once the phone is confirmed to be working he also installs the POTS splitter for the internet line. While all this is happening at home I get a call to my cellphone in the middle of the work day from TekSavvy saying that my internet will be activated on September 17th... When I asked: "and what are the unanticipated circumstances?" I asked that question because every single e-mail from TekSavvy reads: "Please note that your activation date could be delayed up to 10 business days due to unanticipated circumstances" But it does not say anywhere that TekSavvy will not give you an explanation of such "unanticipated circumstances" so I asked. The person just responded: "Nothing, it is standard. The internet activation always happens at least 5 days after the phone line is confirmed to be activated" Now I feel stupid; someone lied to my face just to get my credit card number that was charged the very next day after the order was placed. I couldn't argue with them at the time because I was at work so I just let it go. When I came home and found a working phone line, a VDSL modem and a POTS splitter installed, I couldn't help but wonder "why the hell is my internet not working yet?" ...So I called TekSavvy again... After about one hour of listening to the stupid TekSavvy lounge song that doesn't even loop properly and gets interrupted once in a while by some dude that says: "Thank you for your patience, please continue to hold the line while we connect you to one of our representatives" My wife entered the room and we had the following conversation. wife: "hahahaha if they don't answer during the day, what makes you think they are going to answer in the evening?" me: "no, look, it says on their website that the technical support is 24/7" wife: "ahhhh... I think you are misreading it, what they actually mean is that YOU have to be available 24/7 if you want to contact TekSavvy" me: *hangs up* You know what? I think she's right... this is a company that makes you feel like you are being scammed, they get your credit card information, bill you and then disappear. On top of all this I already ran out of daytime minutes on my cellphone and I am almost over my limit of data as well... Oh well I guess this is an example of why the saying "you get what you pay for" holds true to this day. And to explain. Pre Sales information: 0 - They lied to me about installation dates Install Co-ordination: 0 - Technician didn't show up and then they lied about line being activated when it was not Connection reliability: 0 - Haven't been able to test it Tech Support: 0 - Totally non existent Services: 0 - Haven't been able to test them Value for money: 2/5 - If I ever get the services (and decide to keep them) the price is great for a service that, in my opinion, is running on a very reliable network. TL;DR: The only thing TekSavvy has done right and on time is billing my credit card. Also TekSavvy's support is not existent and you can't get in touch with them after they've charged your credit card, not even to cancel your order! member for 11.5 years, 9 visits, last login: 8.1 years ago updated 11.5 years ago
The biggest disappoint of all has been their customer service. I had made a call to switch from their DSL service to their Cable service. They had forgotten to cancel the DSL service however and I did not notice that they been charging me both services for almost a year due to automatic payments. I had requested for a refund on the DSL service and dealt with 3 managers and all have failed to prove that any of this was my fault. Yet, they refuse to grant the refund. I have been a customer of Teksavvy since they were a very young company. I was initially pleased by their prices, customer service reps, and connection reliability but more recently, I have been very disappointed with Teksavvy on all aspects. They could have kept my business for years to come had they granted the refund (though miniscule to a growing company like Teksavvy) but I guess they are willing to lose more money in the long run. I have since cancelled all services with Teksavvy. I am just glad there are still competitors out there that seem more promising than Teksavvy. member for 15.8 years, 4 visits, last login: 11.6 years ago lodged 11.7 years ago
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