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Review by stewie241 
member for 4.6 years, 2 visits, last login: 4.6 years ago
lodged 4.6 years ago
 Hamilton,ON
 $30 per month "Good experience in past, I'm confident in their knowledge of what they sell" "Technical support via email is unresponsive, they never told me it wasn't available in my area" "Wanted to stick with them, but frustration in process"
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I've had nothing but positive experiences with TekSavvy in the past, and have been impressed by their knowledge and business model that was based on good customer service.
Something went wrong this time.
My connection date came and went with no service. Okay, things go wrong. But the bigger deal was that I was not contacted and informed that Bell had rejected the setup request. My wife called the day after and they rescheduled for the next week (apparently they need five business days). I emailed the night before to make sure everything was on track, and the only reply I received was an email saying that it had been rescheduled for a week later. No explanation offered. I sent a reply by email, but this email was never returned. I called their tech support later (after work), and was told to call Bell myself to get a 'BCRIS' number that they could use to push things through. Unfortunately, by this time Bell's tech support was closed. I called Bell the next day. They had no idea what a BCRIS number was, but I finally talked with somebody who said that we were too far away from the CO and couldn't get service. They also said they had no record of the activation requests from TekSavvy.
I called TekSavvy back, and they confirmed that the service was not available in my area. Ended up having to go with the cable company.
I sent an email to TekSavvy tech support explaining my frustration and the reason for my frustration, but this email also, was never returned.
If things go smoothly, TekSavvy is a good provider - they know their stuff. Unfortunately, their email tech support is unresponsive and they don't care enough about their customers to reply to these emails. I made a point of choosing TekSavvy over Bell despite the fact that the rest of the household wanted to go with Bell, and this obviously doesn't look good on TekSavvy to provide this kind of experience.
Communication is key to good customer service, and TekSavvy just didn't pull it off this time. The technical problems could have been easily made up for if we had been kept in the loop.
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Review by JPhillip
member for 4.9 years, 5 visits, last login: 4.9 years ago
updated 4.9 years ago
- Scarborough,ON
- $39 per month
 about 30 days Bell Canada- "Pretty cheap, 100% Canadian,"
- "Basically Bell, Misleading, Middleman ISP"
- "If you're basically happy with Bell but want it cheaper, go with these guys"
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Edit - Ratings updated. I believe I scored them too low in regards to value for money and services.
I was a Bell Sympatico customer previously and was unhappy with their throttling, tiny bandwidth cap, and price. So I started shopping around on the net and came across TekSavvy. That's how I found this site actually, it was during my search for a new internet provider. I read a few reviews here and saw that they had no negative reviews at all so I decided to give them a call right then and there and sign up!
The CSR on the phone was polite and answered all my questions. I asked about throttling which she said they did not do that at all. I was impressed. Because I do alot of downloading through utorrent I decided to go with the unlimited plan. My only complaint at the time was the uncertain delivery dates and that I had to stay at home and wait for Canpar to arrive which I had to take a couple of days off to do. Not a big deal, I just didn't go to my office for a couple of days. My colleagues didn't mind.
I was told the service would be up and running in about 6 or 7 days, I'm not quite sure exactly as this was a few months ago and I didn't keep note. I called immediately after and cancelled Bell. The delivery came, I hooked up the modem and waited patiently for the activation date to come. The day came and went past and I found that I didn't have internet service at all. I called up and was told that BELL did not hook up my line as of yet and they would try to put a rush ticket for them to do it. Bell?? Bell Canada??? I was confused. I asked them what they meant by that and they explained they use Bell Canada's lines. If I had known that I would not have signed up. I would of went with Look Communications instead. I believe they should of told me beforehand about their involvement in the whole affair, but they did not.
After many delays in activation I was finally online. I did a speed test and found out I was downloading at around 200kbs which was far lower than I had gotten with Sympatico. I also noticed my torrents were being throttled. So I called up and explained the throttling and the low speeds I was getting. I then learned about the throttling. They were technically telling the truth when they said they didn't throttle. I found this to be a tad deceptive though. Infact quite deceptive. I also didn't care for the tone some of the CSR people were giving me. They were acting as if I should of known. I work for a law office and although I am not bad at computer related stuff, it is not my forte. I also felt like they were a tad too busy to talk to me. Minus being a tad impolite, I found their tech support to be competent. I also found they would put the blame on Bell far too often for my taste. It lacked the kind of professionalism I am used to dealing with. I will go as far to say one employee said "Sorry about that, Bell ****ed up again" when I inquired about why my service was yet again not activated on the date agreed upon.
I also was late paying one of my bills because I was assuming I would of gotten a hard copy of my bill in the mail which I hadn't received. They were pretty good humored about it though but I felt I was a bit lectured when I requested getting a paper bill. I felt I had to coax it out of of the CSR.
I also had trouble getting them to come out and fix my low speeds. In the end I got a TechSavvy  friend of mine to do it for me and the speed problem was resolved and I've had no issues since.
Since then I have found a different service provider that is independent of Bell or Roger's technology and I will be changing my service over to them on the 22nd of next month.
It was nice to have non-scripted answers when I called in, but it overall lacked the kind of professionalism I require in a service provider. A little too non-scripted for my taste. I also didn't like talking to a middleman for issues.
To make an already long story a little shorter, once you get up and running, hammer out all the errors and get settled in. It seems like a good provider, especially if you liked Sympatico's service. Just wanted to leave my review before I moved on.
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Review by jay632
member for 6.1 years, 38 visits, last login: 1.1 years ago
lodged 4.9 years ago
- Toronto,ON
- $33 per month
- "tek guys are great help"
- "bell was controller my speed"
- "too far from central office, low speeds"
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well tek was awesome when i first started using them. even though i was far from central office, i was still getting 3 megs. but over the years, it seems that bell has been monitoring me, and kept on lowering my speeds. to 2.6 megs, to 2.2 megs, to 1.7 megs, now to 1.0 megs. They lowered me to point where i had enough, i finally made the switch back to bell, now i'm getting a whopping 6-7 megs, its nearly double the price i'm paying tek, but i'm getting 6-7 times the speed. All and all, teksavvy is great if you live close to the central office, if your farther away, then you won't get top speeds. best thing thing about tek savvy is theres always a csr within a few rings of the telephone. but bottom line is bell had total control of my line ruining my experience.
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 Review by xvxmattxvx
member for 4.9 years, 11 visits, last login: 4.9 years ago
updated 4.9 years ago
- East York,ON
- $29 per month
- about 5 days
- Bell Canada
- "Cheap"
- "Customer Service, Speed"
- "Not Terrible"
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Update - There was confusion in the last review because I was posting about a different company. So the following is my review of TakSaveys.
I decided to come back to TakSaveys to give them another try. I called them up on the 22nd or so May, just a few days ago. I got the $29 a month plan.
I was asking if I could get a paper bill which she chewed me out for not wanting to save the environment and had the nerve to ask for a dollar for it. I could tell already this was a bargain bin company that put their own environmental agenda before customer satisfaction and forced it on their users. I refused to pay them a dollar more for it.
Anyways the rest of the sign up process was ok, except for her burping on the phone. Another problem was to get the modem I would have to take 2 days off and wait around for them all day long cause they wouldn't just send a Canada Post parcel. That ticked me off. (Edit- Upon further information they DO send through Canada Post. Although I explained I would have to take days off work to wait for this package, this information was not given to me. I even asked "I can't just pick it up from the post office?" She said no.
So the parcel arrived and I set up the modem. I noticed my service wasn't activated as they agreed upon. So I called up and the guy who answered the phone didn't seem at all interested in my problem and blamed it on Bell.
He basically told me it would get done when it gets done. So I politely thanked him and without a goodbye or anything hung up the phone. It should also be noted he rushed through the call.
Edit: I also called a day before about a issue on the protest day. The calls were not returned. Also it seems if I want to take a day off work to protest, I can just call in sick and not do my job that day. Thats the impression I got from TakSaveys.
Finally the service gets running today. I go online and test my speed. It was at a miserable 1MB only. So I called them up again and they blamed it on Bell again. I am very unhappy and I will be cancelling them for the second time after this month. I just don't want to have to deal with these people anymore. They are unprofessional, condescending and pushy about their political views.
I will be throwing this Speedgrope 516v6 in the trash.
Also the filter they gave me filters my call display.
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Review by tryme6
member for 6.1 years, 54 visits, last login: 4.8 years ago
lodged 4.9 years ago
- Brampton,ON
- $49 per month
- (56 month contract)
- about 12 days
- "ok custermer service"
- "fake tech service contracts for yak montreal dsl and who else..."
- "better then bell but who isn't for tech support"
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have had dsl service for about ten years now.. but over the past couple of years noticed that my line profile were constantly getting dropped down..originally 3 meg then 2300/300 then 1780/300
while everyone else other there were moving up in their profile .. spent the last year and a half with tech trying to resolve this speed issue but constantly got told that it was impossible to increase my profile..? strange.. then why was my profile years ago.. almost double then to recent date..?
they told me that my line capacity was at 75 percent.. then they told me that i was too far..
mm strange i never move or have changed anything except cleaned up my lines still no help from TekSavvy..
So i Signed up for Tdcnet.. another independent.. with in two weeks they got Bell to raise my profile to 3 megs.. and had a few tech come out to check my lines.. strange..
well you would think that a company that promotes their tech support as a key feature.. would of figured out what was really going on instead of guessing..and misinforming their customer..i guess most ppl get fooled especially after being with bell for so long..
Just happy I am no longer with them and instead with Tdcnet.
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