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Ordered the ADSL6 at $29.99. I called to order a couple of weeks before I had set my termination date for Bell. I realized I'd set the date over a weekend meaning extra downtime over Sunday so I asked to have it moved up and they complied without difficulty in this busy Christmas season. Both uninstall/install were done by Bell not Teksavvy. Installer did something at side of the house after I showed him where it was. Took a few minutes. He asked to come inside to check something so I asked him to wait while I locked away the pets. He then realized he didn't actually need to check anything and went on his merry way. No equipment was supplied by Teksavvy, I just kept using my previous stuff. The worst experience was when I tried to use it after install and it would not connect. Called Teksavvy and learned that I'd been given two different usernames via email and was using wrong one. I would have thought the newer email would have the correct one... Best experience was chatting with the Teksavvy saleswoman on the first day I called. She was older like me and we shared a few laughs. member for 14.3 years, 67 visits, last login: 3.6 years ago updated 7.8 years ago
Update @ 2:48PM: Thanks to Chris C and his great customer service. The situation has been corrected to a satisfying agreement and they have a customer back. Here is my experience with Teksavvy. Even though they can't seem to go back past 2008, I've been a client for about 15 years. My account has always used the same credit card. Even though I was barely using the service I kept paying them. Here's a month by month of my bandwidth, I had the ADSL 5 with 400 GB of bandwidth. Year:2015 Month: Jan 14.01 GB, Feb 0.61 GB, Mar 0.53GB, Apr 0.28 GB, May 3.52 GB, Jun 4.27 GB, Jul 0.0 GB, Aug 0.0 GB I come home on the 16th of November 2015 ( I was gone 4 months but still payed ) to find my internet isn't working. I call them up and find out they cancelled my service because they couldn't process the credit card. The last expiry date they had dated back to 2010 but payments always went through until then. So for over 4 1/2 years they paid themselves with an expired card. So I say Ok, bill me the missing months, change the expiry date et get me back on the net. " Sorry Sir, we can't put it back right away " so I said fine cancel it. And then I receive a collection notice for 2 months, yes the 2 months that have 0.0 GB of bandwidth. From their web site: " TekSavvy is a pre-paid, contract free, service provider. As such, we invoice our customers for their up-coming month of service before it begins. Unless you have contacted our accounting department to adjust it, your invoice/billing date will always be 5 days prior to your activation date. This gives us time to ensure payment has been made for your coming month of service. Each monthly payment covers one month of time based on your actual activation date, not the billing date. " Source: »help.teksavvy.com/hc/en- ··· on-date- Why are you billing me 2 months when obviously you didn't get paid prior. You say " This gives us time to ensure payment has been made for your coming month of service ", then if payment isn't made, don't provide the service. If I don't pay for my pre-paid cell, I don't have service. So here I am and will be loosing a couple of hours talking to the Office de la protection du consommateur, Consumer Protection Ontario and The Commissioner for Complaints for Telecommunications Services to find out what they think of this. ( UPDATE: called them, 2/3 agreed but suggested trying to settle again, didn't feel like trying a 3rd time on the phone with Teksavvy, posted here and not long after ( within an hour ) we had a satisfactory agreement for both parties involved. Thanks to Chris C. ) and DSLReports.com . Oh and I was even willing to settle for 1 month even though I don't believe I owe them that month but she wouldn't accept it so here I am telling my story. Worst is I just hooked up my mother on Teksavvy and it was ordering hell ( wrong name, wrong address, they had 2 orders, all mixed up, all was ordered in one phone cal, holiday promo backlash?l ) and probably have 5-6 accounts from friends and family that switched with them. If you're a pre-paid no contract service provider, if you don't get paid, why do you still offer the service? 15 years and they wouldn't even settle. If I was the owner, I would credit a long time client the 2 months as long as he came back as a client. ( UPDATE: both parties involved came to a satisfactory agreement quickly, I'm satisfied, I hope they are. I will still recommend Teksavvy like I've always done for all these years. ). Thumbs up. member for 8.2 years, driveby review (so far) updated 7.8 years ago
I'm paying $29.95/month + tax for a 5M/800k connection that has a 200GB/month cap. I'm not happy about the cap, but at least it's reasonable unlike the cap from Bell or Rogers. My Internet connection has been stable. There have been a few issues but Teksavvy resolves them quickly. They are also open and honest and will inform their customers (on the Teksavvy forum on this Website) about issues they are having. I've had to call them a few times to clear up a billing error they made and because I had a few technical questions. I really like the fact that they don't follow a script. They don't call me "Sir" 50 times and they don't use canned phrases such as, "I apologize for the inconvenience" when it's clear they don't really mean it and they are forced to say it. I can't stress this point enough. I dislike insincerity and dishonesty and I think that employees who work at companies such as Bell and Rogers are more likely to lie to customers because they become too accustomed to being insincere, because they are forced to follow a script and say things they don't mean. The employees at Teksavvy are polite, knowledgeable and helpful and it seems that management at Teksavvy understands that sincerity is better than phoniness. The transition from Bell to Teksavvy was smooth and credit for that goes to Bell as well as Teksavvy. I promote Teksavvy to my family and friends and hope they continue to be a great ISP in the future. Update: 05/16/10 I've now been with Teksavvy for close to 2 years. Their service continues to be very good and downtime has been minimal. I still highly recommend them. Update: 10/05/10 I slightly lowered my rating. My connection dropped and it appears that Bell lowered my profile. I wasn't able to get much assistance from Teksavvy. Update: 09/24/11 My rating is unchanged. My profile is still lower due to Bell moving my line card to a different remote but my connection is stable and I haven't had any other problems. Update: 11/08/12 I slightly raised my rating because, aside from a few minor problems, my connection has been very stable. I'm now paying $34.99/month + tax for a 5M/800k connection that has a 300GB/month cap. Update: 02/02/14 I once again slightly raised my rating because the service has been very good. I'm now paying $32.99/month + tax for a 5M/800k connection that has a 300GB/month cap. Update: 01/07/16 My rating is unchanged. Teksavvy continues to provide great service and a solid connection. However, if you need to contact them it often takes 30-45 minutes to connect to an agent. It's been this way for quite some time. Although I've rated Teksavvy highly, this may soon change as they have decided to implement traffic management and throttle P2P and other protocols when their network is congested. They have also refused to inform their customers exactly which protocols will be throttled, aside from confirming that P2P would be throttled. Of course, they don't use the word throttle. Just like T-Mobile, Teksavvy doesn't appear to believe that words have meaning anymore and prefer to label the practice of slowing down traffic something more palatable. Overall, they're still a very good ISP but I think they're going downhill. member for 16.9 years, 463 visits, last login: 2.8 years ago updated 7.8 years ago
I ordered a 25/10 package on a dry loop and a static IP, and the price was more or less what it was advertised (plus tax), that is around 74$/mth. The install process was a nightmare. Of course, you need to stay at home during business hours to wait for the bell guy, so I did that. And of course, the guy always comes at the *end* of the planned window (say, i wait from noon to five, he comes at 4h30...). Then he tries to setup the DSL, says the line is too bad and they need to do a full install, and that i need to call my reseller (TSI) to make *them* escalate a ticket with Bell (!). Why Bell can't talk to bell themselves is absolutely beyond me... So of course, I turn around and call TSI to report this, tell them to ask bell to do a Full Install. Apparently, that's a IN/FP in their jargon, as opposed to a FA which is just a regular "repair" on a line. And of course the next thing that happens is that the bell technician that comes has *again* been warranted to do a freaking FA. So he looks inside and basically runs away screaming in horror at the state of the wiring in the old house. Again. (Every time this happens, I am moving my home server around between the old house and the new one. At this point, I am tired and just setup the equipment at the new place and lease a VPN so i get a public IP where i can receive and deliver mail and fix DNS so the services work again.) So I call TSI again. This time it's serious: I wait more than 30 minutes on hold before giving up after talking to someone on their website chat promising they would call be back, so I hit "1" in their menu and request a callback there as well. And of course, then, I realise my VoIP line is dead because of all the moving around, so I miss their call. So I call *again*, but instead of dialing "2" to go in French (my native language), i try out the english menu and boom, end up talking to someone right away. I talk with a quite nice guy that apologises profusely for all the trouble and waives me a month of service fees, on top of organising things properly with bell. Turns out that actually worked: yet another week later, a proper bell tech comes, with a IN/FP ticket, to setup a line. The line isn't so great: it doesn't sync at more than 23/4 mbps, below the 25/10 i had at the previous location, but at least i *do* have a line. now i'm still trying to figure out how to setup IPv6 - i need to run this annoying dhcpcd daemon (although my allocation is static!), but it seems to work. Unfortunately, no mail delivery to google, because of their reverse DNS checks. I asked for reverse DNS, but i am still waiting for an answer on that. All in all, i'm glad i switched, so far. I find it *really* annoying to wait 30 minutes because the french support people haven't checked in to the office yet (how about just turning off that menu folks, or hitting voicemail, instead of making me wait hours until the guy comes in?!). But otherwise, service is usually okay. member for 8.3 years, 33 visits, last login: 61 days ago updated 7.8 years ago
Upon a Friends' recommendation, I started using Teksavvy for Login-only/static IP service in 2009 to run a small web/mail server. Teksavvy worked with me to customize the reverse-dns to match the domain I was working with. No billing issues, and service was very stable over a Bell Fibe line. On Wed, June 25, 2014 afternoon, I placed an order for 7/1 ADSL2+ service to replace my 15/10 VDSL service with Bell. My installation date was scheduled for Thu, July 3, 2014 between 12pm to 5pm. Unfortunately on Thu, July 3, 2014 by 4pm, no Technician called or visited, so I called Teksavvy to do a follow up. Sadly, I was told Bell cancelled the installation due to an order block with no further details. On Sun, July 6 at 9am, I was pretty upset with what occurred with my failed installation, so I wrote to Andre (Director of Online & Operations Intelligence) at Teksavvy. He replied back at 12:12pm apologizing for the inconvenience as well as providing some background information. He indicated that the Bell TPIA office was closed on weekends, but he will have Teksavvy's OSAM (Online Services Account Management) Team follow up on Monday with what happened to my installation. On Mon, July 7th I received a follow-up call from John sometime before 10am indicating he followed up with Bell to remove the block and arranged for a new installation appointment for Tues, July 8 for 12pm -5pm. On Tues, July 8th, a Bell Tech arrived and connected the Service to a new Demarc. I unfortunately had some issues with my modem dropping sync intermittently. I asked the Bell Tech to re-test the line using His line tester. His tester showed the line was within spec. I worked with John and Keith from the OSAM group to troubleshoot the issue over the next few days. It appeared that the SpeechTouch 516 modem I had wasn't working too well with my line. When I swapped out the SpeedTouch for a 2Wire modem, my Sync stabilized. I appreciated John and Keith doing daily followup calls via Email before closing my Ticket. My service to this point has been very stable, as well as no billing issues. I'm also happy to see Teksavvy leading change for TPIA Providers with the CRTC. member for 21.6 years, 82 visits, last login: 287 days ago updated 7.8 years ago
So, here is the story. I've been a Teksavvy customer practically since their inception. They are good, and I am a hard customer to please. Until recently, I was on a 6/0.8 package (6MB/s downstream speed, 800KB/s upstream speed). I needed to upgrade to support working from home, particularly I needed better upstream speeds. I initiated an upgrade, online, to one of their 15MB packages. Unfortunately, I accidentally selected the 15/1 package (15MB down, 1MB up), when I had intended to get the 15/10 package. Once the upgrade is ordered online, it cannot be changed online. So, I e-mailed Teksavvy indicating the order number and that I wanted to change it to 15/10 from 15/1. I was called back the next day by a Teksavvy service rep. I explained the change I wanted and why, and she pointed out that if I wanted the 15/10 package, I would also need a new modem, because my current modem would not support upstream speeds higher that 1MB/s. I said that was fine, added an appropriate new modem to my order, and we set an installation date. The modem came VERY promptly, within a day or two, a week or more ahead of the install date, and plenty of time for me to set up the modem. Friday was the date for the install. I was to be home between 8am and noon, and a Bell tech was to visit. To those who do not know the details of how this works, Bell OWNS the last mile to the house, everywhere, by government mandated and regulated monopoly. So companies like Teksavvy must rent this from Bell, and must get Bell to do the work of setting up the connection to your house, at both ends. At your house, for the high speed, Bell is supposed to install something called a POTS splitter, and at the other end, the connect your line to something called a DSLAM. In my case, they would have had to re-connect my line to a slightly newer DSLAM port with higher capabilities. The Bell tech never showed to my house. Sometime not too long after noon, after I'd waited at home for 4 hours without a show from Bell, I started a service post here on Teksavvy Direct, to find out what the status of my install was, and I called Teksavvy as well. I got through to Teksavvy, to find out that the actual work order only had me down for the installation of 15/1: the original service rep I dealt with on the phone, while sending me a new modem to deal with 15/10, had only put in an order for 15/1. A small mistake, but unfortunately one that cannot be rectified quickly, because it is not Teksavvy doing the work, but Bell, and they don't care to expedite work when there has been a mistake. However, Teksavvy straightened out the order and immediately set up a new appointment. At that point, however, the Teksavvy techs looked at my line and saw that it had been upgraded to 15/1. I did a speed test on my line (with my old, existing modem) and found it clocked at just under 13M down and around 900K up, about what one would expect for 15/1. This was at 3:30pm. Fine, I could deal with 15/1 for another week until the newly scheduled 15/10 upgrade. So, I re-configured my new modem for ADSL (i.e. 15/1), since I had previously configured it for the VDSL (15/10) that I was expecting. I threw on the new modem and did a test. The results were pitiful: under 4MB downstream, 300KB upstream. Something must be wrong with the new modem. I got in touch with Teksavvy techs again to figure out what I had done wrong with my modem. They checked the line. The profile (on the DSLAM that Bell sets up) had been changed, apparently by Bell, from 15/1 back down to 5/0.6, even lower that my very original setup. So now, instead of going from 6/0.8 to 15/10, I had gone from 6/0.8 to 5/0.6. And I'd lost a day of work. However, Bell registered their work as "complete" - a complete fluf-up I would say - so Teksavvy techs could now try to help as best they could. Starting from about 7pm and continuing until about 11:30pm, I worked with the techs trying various profiles available to them on the Bell DSLAM, to see what they could give me. As of now, I have 15/0.7. It looks like the very low upstream speeds are limited by bad lines, and possibly even a bad port on the DSLAM (my guess), but its all rather hard to tell when the Bell tech, the only one who can actually test the lines properly and test the DSLAM port properly, never even shows up to do the tests. Teksavvy will work very hard, within the constraints they are handed, to give you the best service they can. They still have the work ethic and response attitude of a small company wanting to run a quality service. Update: May 12th, the appointed day for the second attempt at 15/10 install, came quickly. This time, a bell tech showed up at my door at 8:15am. A good start. He had a POTS splitter to install, another good sign. I showed him where the pair came in from the demarc, and showed him the cat-5 cable that was to be hooked up to the network side to feed my modem upstairs. He disconnected the existing twisted-pair connection, and did not keep track of which pair had been previously connected - an ominous sign. He put up the POTS splitter, connected the incoming pair from the demarc, and connected the cat-5 pair he thought he'd disconnected a moment ago. Back upstairs and there was no signal at the modem, so he puts on the signal-trace upstairs and goes back down stairs to find which pair is actually live. At which point he tells me "you had it hooked up to the wrong pair" - OK, so I've been running my internet for the last 6 years on magic? Without having any wires hooked up? I pointed out that my hookup was working when he walked in, but that did not perturb him from telling me I had it "hooked up wrong". With some work, we got the wiring straight. I asked him if he'd changed the port I was on at the SLAM. "You're on the right port" was his terse response. I pressed - did he change the port or not? (I knew from our tests last week I'd been on an ADSL2+ port, not a VDSL port). "You're on the right port". Four times I asked him. When he realized I was not going to take his side-stepping the question, he finally said that he had not changed the port. Logged on to the modem: max download speed 27MB/s, max upload speed.... 0.6MB/s. I pointed out I was supposed to be getting 15/10. "You're not guaranteed the uplstream speed". I pointed out that, while one may expect maybe 9MB or maybe 8MB/s upload on a 10MBs port and line, 0.6 was unacceptable. "Your not guaranteed the upstream speed. Line noise can reduce your speed". When I pointed out that line noise and attenuation affects both upstream and downstream, and that if the line could support 27MB/s downstream, it can certainly support more than 0.6MB/s upstream, "I don't know about that - attenuation will reduce the speed" was his reply. I pointed out I was supposed to have 15down/10up installed. His EXACT word were "Well, 10 is really 1 you know." Really? I mean, really? 10 is really 1? By this time (1 hr later), I had a TekSavvy technician on the line. TSI tech asks to speak to the Bell technician. Bell tech REFUSES to speak to the TSI guy - "He can call Bell if he wants to" says our illustrious Bell guy. By this time, I am mad. I started our sweet, helpful, showing him where things were, etc. etc. Now, I am yelling, because this technician is completely full of bull shit, and incompetent. The Bell technician is now insisting this is a 15/1 install. The TSI tech says he has the order in front of him and it is for 15/10. Given the absurd garbage that has come out of the Bell tech's mouth, who would you believe? lol. Bell technician takes off for a while and returns. My sync has been going on and off, I presume while perhaps my line is being changed to a different port. Eventually, the TSI tech says he can finally see my profile, and indeed the Bell tech has not changed it from the 15/1 profile that the TSI techs put up last week. But, apparently the Bell tech has indeed finally put me on a VDSL port, because, mercifully, the TSI tech switches my profile to 15/10, and poof, I'm syncing at 15/9. So, buyers beware: Bell will try to screw you (and TSI), but TSI will, eventually, prevail. Once you finally get the hardware set up correctly, TSI will work to get your profile set up in good shape. member for 15.9 years, 57 visits, last login: 3.6 years ago updated 7.9 years ago
I'm using the Cable 10 Package with 400GB cap. So far I have not come close to the limit but I'm not a heavy downloader aside from a game or two per month and some regular weekly shows at HD resolution. I was getting fed up from paying the big cable plan (residential phone/cable/Internet) at Videotron and fees kept increasing every year so they could "afford" to pay their customer service whom I rarely called. I wanted to cut on the TV and phone since I just downloaded everything and I have a cellphone. So I turned to DSLReport and started checking out smaller ISP. I took notice of Teksavvy whom I had heard of before. I was required to purchase a cable modem, it cost about 100$. Then I needed to wait for about 12-14 days for the activation. There was nothing complicated involved. I was able to disconnect the previous modem and connect the new one (after bypassing the cable lock). A tech had to come on site to do something, although I don't really recall what exactly. The tech showed up at the specified date and time range. I did not really experience any major outage so far. I was disconnected for a few hours once and Teksavvy got in touch with Videotron (who owns the cable network) to fix it. It was back the same evening. The customer/technical support is good but I did not really get many interactions with them aside from that one problem and the initial setup. So far I have been with Teksavvy for a few months (since last summer) and so far I don't have a complaint. I'm paying less for the same thing. member for 9.3 years, 3 visits, last login: 7.9 years ago updated 7.9 years ago
My history with TekSavvy actually goes back all the way to 2006 when Rocky was still handling things and even today I still feel TekSavvy is one of the better ISP to work with. Back then I had our family transferred from Bell to TekSavvy which was overall a smooth experience. The speeds back then did not improve but at least I had that satisfaction out of principle to not be with Bell directly. The technical staff back then even tried their best to see if they could improve my line speed, but alas I was way too far from the Central Office back then and thus was stuck with a 3/1 profile in interleave. We were content mainly because TekSavvy offered 200GB at that time which was better than whatever Bell would have provided. Then 2011 rolled around and the CRTC decided to approve that stupid UBB policy and thus around that time frame TekSavvy began to offer Cable service. So I had my parents switched to Cable as soon as it was available. At that time the available speed was 28/1 and again my parents and siblings were satisfied with the service rendered for their needs. However, the plan would eventually be grandfathered and economics and policies eventually made the plan cost about the same as current plans today in 2016. So my parents was considering switching ISPs and asked me to shop around, but after doing said task however I found no matter how you slice it the prices are overall in the same range since it is being regulated. In the end I proposed to my parents that they stick with TekSavvy by principle and that I would review the plans to see what is the best value they can get for the money. Thanks the TekSavvy Direct Forum I was able to transition my parents from Cable to DSL with the helpful staff from TekSavvy. Overall, my experience was great with regards to this transition. I was also getting updates and help in the TekSavvy Direct Forum and they are quite responsive when you send them an inquiry. Now this is not always the case for some customers, however, TekSavvy will still try their best to help you if those situations occur so don't be shy about posting or calling in if you have any issues. Another good part part about TekSavvy I would like to mention, is that I can send a cancellation for the Cable service before the next billing cycle and no extra charges would be processed. The conclusion as of yesterdays transaction came as follows: The Bell technician was able to get things running and informed me of the fact that the house was 250 meters from the nearest remote and that set the profile where the speed would be 53/11 fastpath. So far the connection test shows lower pings than the Cable service and consistent down and up as advertised so I have no complaints at all. After a little help last night again from TekSavvy, my parents were up and running and are pleased with the results. So those who feel they need an ISP to rely on and help throughout the whole process of getting you setup I would really recommend TekSavvy for either Cable or DSL. Those who sign up should have reasonable expectations since they do have regulations they unfortunately need to adhere to by the CRTC. They will be honest and transparent as long as you understand what you are getting into. They even have decent promo giveaways every Christmas which is a nice bonus for loyal customers and a referral system to those who want to save a few dollars each month. member for 18.2 years, 523 visits, last login: 2.8 years ago updated 8 years ago
I have been a TSI customer since 2010, with cable, ADSL, and currently VDSL services. Install process for all were fairly painless, TSI set a date with me, the Bell/Rogers tech showed up and it worked. I used my own Cable and ADSL modems, and until this month, used a rented Cellpipe7130 for VDSL (when I signed up for VDSL I couldn't buy one). I have replaced that with a SmartRG 505n, a much better modem. The services have been very stable for me, with a couple of exceptions. The first was an service degradation/outage about a year ago IIRC. It lasted a few weeks, but as I recall it was because Bell rescheduled maintenance windows to replace a patch cable. Throughout that issue, Teksavvy staff were active in the forums to answer questions and provide updates. The second was resolved this weekend, after about a month and a half of worsening speeds and session drops. Once I asked them to open a ticket with Bell (after concluding my own troubleshooting), the problem was fixed by Bell in two days. Again, excellent communication via the DSLR direct support forum. I have steered several customers to Teksavvy, and all have been satisfied with pricing and service. My favourite things about TSI: - I can get things like static IPs and allocation of network blocks, without having to pay hundreds of dollars a month. - They offered IPv6 addresses several years ago, for free (allbeit as a beta project intially, and no support) - I can ask for things like a PTR record (»en.wikipedia.org/wiki/Li ··· rd_types) and get them almost immediately. - They don't monkey with my traffic; I don't have to worry about ports blocked, etc... - DSLR direct support is quick and can provide me with information phone support agents can't (and Bell and Rogers would never give me) - I really like the way TSI very publicly and clearly spoke up during the CRTC UBB review and media debates. My LEAST favourite things about TSI (gotta be fair...) - I avoid phone support whenever possible. My experience is long wait times, and usually the tier-one agent doesn't understand what I'm talking about (to be fair, my requests are not usually typical of a residential ISP customer, so no real complaint). The refreshing difference is when an agent doesn't understand the question, they have always been quick to say so and find someone who does. Bell and Rogers would never pass me up the chain until I had run through their scripts (and up and down the stairs 3 times). - Although I love that TSI offers extra stuff like IPs and MLPPP, both times I placed an order to get them, they were not put through properly, or not at all. I had to call back a couple of times to correct it. It wasn't a big deal, but if I had been in a hurry it would have been annoying. Summation: I have been a happy Teksavvy customer for about six years, and despite being eligible for discounted service with one of the incumbents, I plan on sticking around. My mother, sister, in-laws and friends have also been satisfied customers. Most of my work colleagues are are were TSI customers, and with few exceptions, happy with the services. If you want static IPs, this is about your only choice as far as I know. Rogers didn't offer them last I checked, and Bell offers a single IP for $27/mo. TSI is $4/mo. If you want reliable service at (relatively) low prices, Teksavvy is hard to beat. If you need the fastest speeds on the market or tech support to pick up the call in less than 10 minutes, go with the big guys. member for 16.5 years, 159 visits, last login: 3.7 years ago updated 8 years ago
I was a TekSavvy Cable customer for the past 5 years. Switched to DSL 50/10 with 400GB and Static IP when I moved to a new place. They gave me a discount on the new service install to make it more equivalent (cost-wise) to a service move rather than a cancel/new order. CSR was friendly and addressed all my concerns. Scheduled service install a few weeks down the road to co-ordinate with my move. On the install day, a Bell tech showed up on time. Got the service installed pretty quick, since my home has all fairly new Cat3 wiring and a modern demarc. Tech showed me line stats and plugged in my modem. I'm using a Smartrg SR505N (purchased used, installed firmware and config file from TekSavvy). Speeds and latency are excellent, I'm hitting the 50/10 consistently and get ~5ms ping to Google. However, full disclosure, I am a stone's throw away from my CO and the Bell tech told me I'm on a 7330, so I would expect nothing short of excellent connectivity. member for 16.5 years, 122 visits, last login: 1.6 years ago lodged 8.1 years ago
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