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Review by dtsang See Profile

  • Location: Toronto, ON, Canada
  • Cost: $32 per month
  • Install: about 4 days
  • Caps of 150 gigabytes/month
  • Telco party Bell Canada
early activation, excellent telephone and online (BBR) support, low cost
great service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I ordered TekSavvy DSL on the day my telephone line was connected. There was almost no wait when I called to order the Premium DSL service (at $29.95/mo). The ordering process was smooth, and I received my SpeedTouch 516 modem in two days, shipped by Canpar.

The service was scheduled to be activated in Sept 4 but I plugged the modem in on Sept 1 and found DSL sync - the service was online and working! Currently on a 3 Mbps/800 Kbps profile and I'm looking to get that raised.

Absolutely no problems so far.

EDIT: added local telco (Bell Canada)

EDIT 2 (Sept 4 2007): Profile raised to 5 Mbps/800 Kbps without me even calling! Maybe my order kicked in... or maybe TSI is really on top of things!

EDIT 3 (Oct 23 2007): Updated monthly charge to include GST/PST. Fully satisfied with service after almost two months. Keep up the great work.

EDIT 4 (Sep 30 2008): Still going strong after a summer deactivation and fall reactivation. I had some trouble with the SpeedTouch modem but some resets fixed it. Go TekSavvy!

EDIT 5 (Feb 30 2010): Moved service temporarily to an Ottawa location. The new line was very flakey, so I asked TSI to downgrade the speed. They called me the next day to see if the fix had worked. Although they called the wrong phone number (I had several on my billing profile), the fact that they were proactively checking their customers' satisfaction is remarkable, and speaks to the amazing customer service provided by TekSavvy.

EDIT 6 (Apr 2 2013): Continued customer with TSI (DSL GAS 7/1 and POTS home phone in Toronto). No issues; continued happy customer.

EDIT 7 (Aug 28 2013): We had a complicated move in mid-August 2013, with moving of POTS Home Phone service and a new activation of DSL. The move was seamless and we had almost no downtime; however, the new DSL activation was made on the wrong profile (DSL GAS 6/0.8 instead of DSL FTTN 7/1 which was requested). TSI MartinP was very helpful in rectifying the situation, and the upgrade from GAS to FTTN was successfully completed without incident. I continue to be a satisfied customer of TekSavvy.

EDIT 8 (Mar 7 2014): Still very happy with service, but a bummer that prices went up by a few dollars/month (from $24.99 to $27.99/month). Good value nonetheless.

member for 20.6 years, 3115 visits, last login: 44 days ago
updated 9 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Happy Customer makes us happy!

Glad to see you are still enjoying our service after all this time.

Thanks.
Martin

TSI Andy
Premium Member
join:2012-11-22
Chatham, ON

TSI Andy

Premium Member

Your Review

Hey Dtsang,

Glad we got everything turned around and straightened out for you, if you ever need anything else just let me know! I am happy to help!

Martin
teksavvysuck
join:2013-09-04

teksavvysuck

Member

teksavvy bloodsuckers

i played 220 for an install on Aug 22nd it took ten days for a Rogers employee to connect my lines. A job that a kindergarten student can do. The modem i was given was not properly provisioned and i could not connection t to the internet. At this point i some to a manager and requested my install fee back due to lack of service. The manager said not going to happen.

That being the case I noted I wish to cancel. The manager tied me i could not receive a refund for setup only for returning.g my modem with a 25 dollar stocking penalty. I noted i was never oonline therefore i had never recieved service. The manager responded well technically sir your lines are live so we are providing you service so you will recieve no refund.

it has now been 28 days and i still do not have internet connection. Teksavvy robbed me of $220 and there is no tentative date for my modem swap.

Manager was a complete asshole who basically laughed at my plight. His only defense was "well you knew what you were getting into going third party. company should be fined by the CRTC for illegal interpreting the contract in whichever way suits them.

Review by kithop See Profile

  • Location: Coquitlam, BC, Canada
  • Cost: $71 per month
  • Install: about 7 days
  • Telco party Telus
Amazing Tech Support & Customer Service, Reasonable Rates
Still beholden to the incumbent telco for last-mile
A great alternative, especially if you're 'tech savvy'
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've been a TekSavvy customer for a few years now, and just recently had a completely painless upgrade from the 25/5 package to the newly available 50/10.

Their tech support is top-notch, always available either here on these forums or on their Twitter accounts. I've even had technicians answer questions on Sundays when I wasn't expecting them to be available.

Installation is, of course, handled by the local telco provider - when my services were originally set up, a 3rd-party contractor from Telus showed up with a blank work order - 'They told me I needed to be here but there's no info on what needs doing - so, what do you need?'. I had to explain to them the situation with getting DSL hooked up, but that we'd be using it with TekSavvy instead of Telus. It took a while to get it all going, but once hooked up, the service has been excellent.

As with any DSL or phone service, you have to be aware of the fact that they're only responsible for the wiring to your house's demarcation point, and the internal wiring beyond that is your own responsibility. If you live in an older house, be prepared to learn how to run new wiring from your demarc point to your modem - ideally as high a quality and short as possible (gutting an old Cat5+ network cable, picking a pair, and replacing the end with the appropriate RJ11 should be more than sufficient if you know how and have the tools).

Once set up, in the rare event there's any sort of technical issue that lies beyond your house (i.e. routing or packet loss to specific sites), TekSavvy's network techs are awesome at responding and fixing things, especially if you're a more technical person and are able to help them out with things like traceroutes and timings to help them pinpoint the issue that may lie within their control. They're always present on the DSLReports forums, providing status updates and answering questions, even if people are just curious about how they do things, what sort of equipment they're using, or what sort of traffic load they saw during the last Olympics with everyone streaming video at the same time.

The only thing I think any of us could wish for is that they were big enough to have their own proper physical presence, to compete with the incumbent telcos for last-mile connectivity, but that's a huge investment for a small company. Their pricing is also closely tied to the CRTC and approved tarriff rates with the incumbents - it took a long while for the 50/10 tarriff through Telus to be set, before they could start offering the service themselves.

For new users, especially those unfamiliar with Indie ISPs in Canada, the separation of ownership and responsibilities between various pieces of the infrastructure can be a little hard to understand (You own your house wiring, Telus owns the wiring between your house and their headend, including the DSLAM in your neighbourhood, they pass your traffic straight to TekSavvy, who owns your PPPoE user account, IP address(es), and routes your traffic for you to the public internet through their own points of presence and exchanges), and the initial setup can be daunting. You have to purchase your own DSL modem (either through TekSavvy or something else approved by them) and order the service, pre-paying before any technician has visited. TekSavvy has to put an order in with Telus for said technician and service, and Telus can introduce their own delays in getting that sorted out. Be prepared for TekSavvy and Telus to have to kick things back and forth a few times until Telus understands what needs to be done.

All in all, though, it's worth the effort and the occasional headache to get set up, because the service is excellent once up and running!

member for 13.2 years, 392 visits, last login: 6.5 years ago
updated 9 years ago


TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

review

Hello Kithop,

Thank you for the review of our services!! I am very happy to hear you are enjoying the services and that you have communicated with us on most of our online forums. At TekSavvy we like to ensure there are many ways to reach us not only over the phone lines. Thank you as well for explaining the set up process, it is always nice to read things like this. Thank you for this.

Please keep us posted on your connection journey. If you have any questions we are always available in the Direct Forum for further assistance.

Regards,

Review by kragop See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $48 per month
  • Install: about 1 days
  • No Cap
DSL Company that actually delivers & cares about its customers.
Availability of VDSL varies from area to area. As such we are stuck on ADSL.
Worth the switch & the price, period.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Quick Snapshot:
- I have been with TekSavvy since October 2009.
- My experience thus far has been excellent
- Highly reliable ADSL service.
- I recommend the ADSL or VDSL service to anyone that qualifies.
- Great TekSupport
- Most importantly Great prices
- To help you keep your internet cost manageable, Teksavvy offers Zap-the-Cap; this means you sign up to a pro plan, 400 GB plan, and activate zap-the-cap to receive unlimited service without paying the price of unlimited- only one catch, you have to accept reduced speeds from 8pm-12pm. To me the trade off is worth it.

Positives:
- The service is amazing - consistently fast and reliable.
- Works well with VOIP and Netflix.
- The switch was simple and easy.
- They let you buy your own modem, and offer Dry Loop ADSL.
- They offer MLPPP and static IP.
- Offer TekTalk digital home phone (VOIP phone) service at an affordable price.
- Their TekSupport is knowledgeable and helpful; and you can also get online support.
- Honest people who listen to their customers.
- Small town Canadian company, which employs Canadians.
- They advocate for consumer rights, and lower prices when possible.
- Their ADSL service is highly reliable.
- To help you keep your internet cost manageable, Teksavvy offers Zap-the-Cap.

Negatives:
- The availability of VDSL in my area is limited, as such we are on the 15/1 ADSL profile. Though this is beyond TekSavvy's control, its a bell issue.
- They are not listed on the Toronto Stock Exchange, so you can't purchase shares.

member for 18.1 years, 3541 visits, last login: 262 days ago
updated 9 years ago


TSI Support2
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

TSI Support2

Premium Member

Thank you for the review

Thank you for taking the time to leave a review. I'm glad that three years later you're still happy with the service.

We have our prices the lowest we can and are very competitive with other companies in the marketplace. That being said, we're glad you've chosen us since 2009.

Thank you,

Danielle

Review by Floop70 See Profile

  • Location: T9V2J1
  • Cost: $67 per month
  • Install: about 16 days
  • Telco party Telus
Good value for service
Nothing yet
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had been aware of Teksavvy for a while now but didn't know they were available in my town until last November sometime. It seemed to me to be a bit of a risk to have to buy the modem and actually pay to have the service installed (TELUS and Shaw both provide equipment and install for free), so I was into it by $314 before even having the service installed. I have now been using it for three weeks and it's really nice to not have to worry about going over my usage limits. Kids wanna watch Netflix? no problem. We wanna watch a movie on Apple TV? No problem. With Shaw before we were having to limit the use of streaming media... now it just doesn't matter.

The package we went with is 25/5 DSL with unlimited usage. Ordering it was really easy on their website, but it did take TELUS about a week to confirm to them that I could actually get the service. TekSavvy sent me updates daily while waiting for this confirmation. I bought a ZyXel VSG1432 from TekSavvy... I had it in a few days (before TELUS even confirmed availability).

One happy customer here. Really glad we made the switch.

member for 9.2 years, 94 visits, last login: 4.2 years ago
updated 9.1 years ago


TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Floop70

Thank you for the review!! I am so happy you are enjoying the 25/5 DSL connection. I am thrilled to see that everything went smoothly with receiving the equipment and activating the service.

It is nice to know your family can enjoy their online experience without worrying about overages. This is lovely to see. If you ever have any questions or concerns please let us know either in our Public or Direct Forums we are always happy to help.

Thank you again for this great review!
Regards,

Review by Mike2009 See Profile

  • Location: Ottawa, ON
  • Cost: $40 per month
  • Install: about 7 days
  • Telco party Bell Canada
Customer Service
All is good.
Very reliable and well priced.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Still going strong after 8 years. On VDSL 25/10 on a 7330 remote.

member for 15.2 years, 6433 visits, last login: a few hours ago
updated 9.1 years ago


TSI Dave
Premium Member
join:2007-04-25
canada

TSI Dave

Premium Member

Speed Issues

Hello,

We do apologize for the continued trouble you're experiencing with regards to the DSL connection speeds. We are collecting further data on the issue to investigate further with Bell, and I've posted on your thread in the direct forum with some further info we need to verify.

Regards,
Dave

Mike2009
join:2009-01-13
Ottawa, ON

Mike2009

Member

Re: Speed Issues

Thanks Dave. I updated in the direct forum.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Update

Thanks for the update Mike2009. Happy to have you as a customer for so long! We definitely appreciate your business and loyalty! We'll keep doing what were doing and if you ever have any questions or concerns, you know where to find us.

Cheers,

TSI Jonathan
TSI Jonathan

TSI Jonathan

Premium Member

Thanks (again) for the update Mike2009! 8 years is, in my opinion, incredibly awesome!

Thank you for you long and continued support and looking forward to another 8 more years!

Cheers,

Jonathan






Review by SimplePanda See Profile

  • Location: Toronto, ON, Canada
  • Cost: $68 per month
  • Install: about 5 days
  • Telco party Bell Canada
Great value and support.
Performance problems can occur if TekSavvy is stuck waiting on upgrades from incumbents
Great value ISP with really good performance
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've used the following Toronto ISP's:

- Bell Fibe (25/7)
- Rogers (Hybrid Fibre 60, Business 30/5, Business 150/10, Residential 150/10).
- TekSavvy 25/7, 25/10 and 50/10 VDSL2.

TekSavvy is a great ISP. Speeds have been traditionally quite good. In Sept-Nov of 2014 there were some performance issues, especially during primetime, but these were corrected by TekSavvy in mid/late November and the problem didn't make the service unusable.

TekSavvy staff were soliciting feedback from their members in order to try to figure out exactly what the problem is the entire time; this is great compared to larger carriers like Rogers, who effectively ignore the online community except for a few token staff.

Good stuff:

- Native IPv6 for DSL customers
- Netflix playback is pretty reliable
- Latency, especially to services like Google, is quite good.

Overall, I'd recommend TekSavvy DSL, especially if you are getting a VDSL2 / FTTN plan.

member for 20.5 years, 4619 visits, last login: a few hours ago
updated 9.1 years ago


ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

Re:review

Hello there SimplePanda,

We would like to thank you for being a long time customer. We certainly appreciate your review. Should you have any other questions please feel free to either post in the »/fo ··· avdirect Forum or call an agent at 1-877-779-1575.

Thank you,
Shawn S

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Recent Troubles

Hey SimplePanda,

We appreciate you updating your review and thank you for your patience while we get to the bottom of the DSL slow downs.

Cheers,

Andre
jimbobs
join:2013-11-29

jimbobs

Member

Typical response from resellers

The slow downs are probably due to congestion within the Teksavvy network and unlikely to be attributable to the DSL infrastructure. It always strikes me that resellers are afraid of the incumbent at installation time but then happy to blame them for any issues afterwards.

SimplePanda
BSD
Premium Member
join:2003-09-22
Montreal, QC

SimplePanda

Premium Member

Re: Typical response from resellers

said by jimbobs:

The slow downs are probably due to congestion within the Teksavvy network and unlikely to be attributable to the DSL infrastructure. It always strikes me that resellers are afraid of the incumbent at installation time but then happy to blame them for any issues afterwards.

Everything is working quite well now.

Review by bryanviper See Profile

  • Location: Toronto, CAN
  • Cost: $26 per month
  • Caps of 400 gigabytes/month
  • Telco party Bell Canada
Great ISP in every way
Not much....
Worth the money great support, great people, Great isp
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Great Isp never had any problems, worth ever penny! Might be a few bucks more but its worth it for their support. I rather give them my money then somebody else who is starting off or to bell/rogers

member for 21.4 years, 3945 visits, last login: 27 days ago
updated 9.1 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Thanks for the review!

Keep them referrals coming! It's only going to help you down the line!

Martin

bryanviper
join:2002-10-12
Toronto, CAN

bryanviper

Member

Re: Thanks for the review!

Another $2 discount should be applied to my account soon






Review by MUD See Profile

  • Location: Cambridge, ON, Canada
  • Cost: $140 per month
  • Install: about 5 days
  • Caps of 600 gigabytes/month
  • Telco party Bell Canada
Great speeds
high latency on fastpath
Great service, value etc... overall happy customer.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

What package did you order, at what advertised monthly price?
- 2x VDSL 50/10 MLPPP + Static IP @ $140/month

How was the order & install process?
Telecon Tech was quick and very good, replace line at stinger and aerial to home due to noise

What brand/model was the supplied equipment?
2x Flashed SMART RG SR505N with TSI firmware.

What good or bad experiences most struck you?
Only issue I been having is the high latency. I've been a happy customer since 2001.

member for 9.2 years, 1 visits, last login: 9.2 years ago
lodged 9.2 years ago


TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

review

Hello MUD,

Thank you for the review. Happy to hear your enjoying the service. Happy to hear the technician was efficient. If you are noticing high latency on your connection please message us in the direct forum so we can investigate further. We are always happy to help.

Thank you again for the review.

TSI-Ashleigh

Review by atmx093 See Profile

  • Location: Gatineau, QC, Canada
  • Cost: $32 per month
  • Caps of 150 gigabytes/month
Fast, affordable and reliable cable in Quebec. Unbeatable if you have a little background in networking.
Installation had to be paid upfront. Would have prefered paying AFTER installation like most other companies do.
Once you're past the sales part which is meh, you're in for some good times. Tech support is A+.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Had a highly unreliable DSL service through TSI, so decided to switch to cable because I was fed up.

Everybody was very friendly, but the sales part was a big letdown. First off, I was never let on that I was going to have to pay for the installation RIGHT NOW otherwise the order wouldn't be placed. I don't like paying for an installation that hasn't even occurred yet and with almost all providers, you pay for the installation AFTER the fact. I believe this practice is in conflict with l'Office de la Protection du Consommateur's rules, but oh well, I was desperate to get off DSL so I swallowed the pill and moved on.

The tech who came to do the install left immediately after the wiring was done. Didn't care that the connection worked or not, he was mandated to leave the premises as soon as wiring was completed. Of course the connection didn't work. He needed to use a splitter which he set up all kinds of wrong. I had to fix the problem myself.

The connection works like a charm, hasn't gone down a single time whereas my DSL by now would have crashed at least 50 times. The best thing? I now pay a little over HALF what I used to pay for my crappy DSL. I'll have my install covered well within a year!

-------------------

As of December 2014, the connection is still working great and apart from router or modem hiccups, I have yet to see it go down. Occasional slowdowns during peak hours, but nothing to complain about. TSI is still #1 for this guy.

member for 15.2 years, 724 visits, last login: 63 days ago
updated 9.2 years ago


TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

TSI Alan

Premium Member

Review

Thank you for your feedback.

Our apologies that the pre-pay install policy was not made clear at the time you placed your order, and the onsite tech did not confirm that the connection was operational before leaving. That is not the typical TekSavvy experience we strive to provide for our customers.

Good to hear that the cable connection has proved to be more stable for you.

Let us know if there is anything else we can assist you with.

Regards,

Review by s0dhi See Profile

  • Location: Brampton, ON, Canada
  • Cost: $87 per month
  • Install: about 20 days
  • Caps of 300 gigabytes/month
  • Telco party Bell Canada
Inexpensive, fast, decent bandwidth.
Horrible installation process - full of issues and hiccups.
Worth the $$$ if you can handle some instability and delays in support.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The installation process was awful with missed appointments, incorrect hardware shipped, etc; however, this was largely Bell's doing and not Teksavvy's.

After the first week, there has been an hour of downtime which I don't have a reason for at this time. Otherwise the connection has been stable and fast.

UPDATE: Nov. 10, 2011

I did suffer through ~4 days of downtime due to some issues at the remote.

I have had to report at least 3 tickets for this issue. The first was mistakenly closed by someone because they transposed the date and thought it to be an old issue (8/11 vs. 11/8) The second call resulted in a "fix" that lasted a couple of hours before the connection went down again. The third call made yesterday (Wednesday) resulted in someone coming out this evening to resolve the issue.

All in all, a much longer path to resolution than I would have liked, but at least the issue has been resolved and communication from TSI excellent.

UPDATE: Mar. 3, 2013

Everything has been running rock solid since the the last review. I'm thoroughly satisfied with Teksavvy's offering and today placed the order to upgrade to the 50/10 service.

UPDATE: Apr. 12, 2013

There were some issue with the upgrade to 50/10 in that:
1) Bell scheduled the work to be completed a a week from the order date. (kind of a long lead time to switch a profile)
2) Bell marked the upgrade ticket completed without actually doing anything
3) I had to open a ticket with Teksavvy to have Bell to get the original work performed
4) Bell arbitrarily set the profile such that I could only test at 46Mbps downstream
5) I had to open a ticket with TSI to correct this profile, but Bell refused to acknowledge the issue
5) I had to escalate the speed issue with TSI so that my profile would be set as it is for other TSI customers
6) TSI came through and got the profile set correctly

Since that ordeal, the connection has been rock solid and fast. It tests at just over 50/10 using speedtest.net


member for 12.6 years, 1497 visits, last login: 97 days ago
updated 9.2 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Service issues

Hello,

I see that DavidF is dealing with your issue right now. I'll keep an eye on things. Please update your thread in the »/forum ··· avdirect forum once the tech has gone by. Please make sure someone is available to let Tech verify connection at residence.
s0dhi
join:2011-08-02
Brampton, ON

s0dhi

Member

Re: Service issues

Hi Martin,

I will certainly update the direct forum once the Tech has come by. I have already cleared my client meetings for today and have been home since 11am given that there is a 12-5pm window provided.

As of 14:40, nobody as shown up.

I am hoping we can get this resolved and solid once again so that I can amend my somewhat scathing review.

Thanks,
Kev

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Re: Service issues

Reviews are important, but not as much as making sure our customers are satisfied. I know we do say much of the time that we don't have control, but we don't stop pushing to fix issues are customer experience.

Let me know how it all turns out.

Martin
s0dhi
join:2011-08-02
Brampton, ON

s0dhi

Member

Re: Service issues

Martin,

It did not turn out well.

The tech simply confirmed that there was nothing wrong on my end and that there is an issue at the main switch. He mentioned something about limited numbers of Fibe25 ports leading me to think that may be, as a TSI customer, I've been "bumped".

Please review my update in the direct forum and give me a call.

Thanks,
Kev

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Re: Service issues

It doesn't mean that you are going to be bumped... as mentionned in the Direct forum. It may not be a bumping situation. In any case we have already escalated the issue to see what's going on with this.
JenSuisUn

JenSuisUn to s0dhi

Premium Member

to s0dhi
It's looks like your service has been reestablished as of 6h18pm

TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

TSI Alan

Premium Member

April 12, 2013 Service Review

Hello,

Thank you for your latest update and feedback.

We do apologize for the rough spots in your recent upgrade to the 50/10 DSL service.
We also appreciate your understanding that some of the issues were beyond our control.

However, know that we will always do whatever we can to make things right for our customers!

Regards,

Alan
s0dhi
join:2011-08-02
Brampton, ON

s0dhi

Member

Re: April 12, 2013 Service Review

Alan,

TSI has been great and the day-to-day service is excellent. The connection has been reliable and fast.

The only time I've had issues, they have been related to Bell.

• Initial install botched and appointments missed - took about 2 weeks to clear up
• Connection downtime resolved by Bell after 3 support calls created
• Bell mandated rental Cellpipe modem spontaneously rebooting due to firmware bug - took 6 months for Bell to address and resolve
• Upgrade from 25/10 to 50/10 - two weeks to clear up
• Bell mandated Sagemcom modem won't do a true bridge mode and is limited to 35Mbps downstream - Bell is forcing the rental of this POS with the 50Mbps service
• Bell mandated Sagemcom modem goes into a pseudo online state where it is online but doesn't actually function - I'm told is resolved with power cycling - hardly reliable

Since the Cellpipe issue was severely impacting my consulting work (I work from a home office every day conference calls dropped, connections dropped), I went out and purchased a ZyXEL P-870 VDSL modem and having been using that since January 2012.

Note: I have been forced to pay $8/month to rent crap, buggy, locked, defective modems - this issue still hasn't been addressed - either deliver working, reliable hardware, or let me use my own (without taking $8/month from me).

Anyhow,TSI has been great - Bell, lobbyists, & the CRTC, not so much.

TSI Danielle
Premium Member
join:2012-05-31

TSI Danielle

Premium Member

Re: April 12, 2013 Service Review

Hi Kev,

Thanks for the update on your review. I can totally understand your frustration with the modem rental issue. We are working on getting that mandatory rental removed as part of the service, but we don't have a timeline yet on that. Just know we are working on it.

I'm glad that the service with us has been good and consistent on our side. I apologize for the difficulties along the way when dealing with vendor issues. We'd definitely like things to go more smoothly.

Again, thank you for keeping your review updated. We appreciate knowing when things are going well and when they're not.

Danielle