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Six Month Rating
1198 reviews
977 good · 91 bad
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Review by tucker See Profile

  • Location: Beverly Hills, Los Angeles, CA, USA
  • Cost: $30 per month
  • Telco party Bell Canada
Cheap price, good service.
none
Best ISP in Canada!
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Switcehd a few months ago from Rogers. No regrets, although my line is notperfect, i am loving the service.

member for 17.7 years, 47 visits, last login: 13.3 years ago
lodged 16 years ago







Review by cowina See Profile

  • Location: Toronto, ON, Canada
  • Cost: $39 per month
  • Install: about 10 days
Price,Speed,Customer Services
None yet
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Very happy no complaints. I would highly recommend them

member for 16.1 years, 203 visits, last login: 8.5 years ago
updated 16 years ago







Review by brassy See Profile

  • Location: Brantford, ON, Canada
  • Cost: $37 per month
  • Install: about 1 days
Static IP, NNTP, Fast Knowledgable Support, Good Price, Fast speeds, No contracts
Still reliable on Bell for certain things
If youre looking for a dsl provider, teksavvy is one of the best
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Only been with Teksavvy for a week now, and already loving it. Static IP, Binaries NNTP, friendly english support, etcetc.

4/5 for connection reliability only because Bell is having fun resetting my linecard speed, if set properly (which I assume will happen soon), I think everything will be perfect.

Thats about the only negative thing, teksavvy still has to go through Bell to do certain things, and we all know how "well" Bell plays with its friends...

Paying for 5056/800, will have 5056/800 once bell fixes things.

~$37 is $29.95 + $4/static ip + GST. 29.95 gives you 200 GB quota, which is much more reasonable than Bells 60 GB.

member for 20.2 years, 2811 visits, last login: 190 days ago
lodged 16 years ago


Review by wildem See Profile

  • Location: Brampton, ON, Canada
  • Cost: $34 per month
  • Install: about 7 days
  • Telco party Bell Canada
Very Good Price
Connection Upgrade/Failures lately , Value
Highly Recommended
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Have been with this provider for more than 5 years. Purchased originally through a re-seller for a monthly price of $29.99 plus a $5 modem charge a month. $34 total price for 3Mbs connection was a huge score. Never had any problems. Speed was always as advertised, averaging at about ~300 KBps on torrents and fast downloads.

Fast forward to today ( March 2008 ) . My line has been upgraded to 5MBps. Speed will reach ~615 KBps on torrents and fast downloads.

Negative issues :
4 Months ago my line was upgraded. All hell broke loose when this upgrade was done without me knowing and the line suddenly stopped working. Nobody knew who was responsible for either breaking the line ( synchronization ) or causing a problem in the first place. I called my re-seller , who in turn checked my line and said that everything was fine. It wasn't, as my modem wasn't getting connected. I drove and picked up a new modem. Nothing ! . He opened a trouble ticket with Teksavvy and had them do tests. After 4 days of waiting for any response I phoned them myself and gave them the ticket number to hear some updates.

Even though the person was very helpful and courteous there was no update to the problem after 4 days. Teksavvy contacted Bell to have the line checked. I was told to call back in 2 days. After 2 days I gave Teksavvy a call. This person was a total jerk and has questioned the fact that I had a trouble ticket number in the first place. Apparently, this was somewhat classified given only to re-sellers.

9 days after the failure, I receive a call from my re-seller that my line is scheduled to be checked by Bell Canada. Bell doesn't check the line. I call them back, they re-schedule this for a Saturday ( 14 days into the failure ).

I get a call from a Bell tech rep Saturday morning who did something ( he refused to give any explanation ) and instructed me to reset the modem and check the synchronization.
Line was up. Problem solved.

Reason 4/5 for Connection Reliability is for: above issues plus since this problem gaming latency has skyrocketed . All servers that i check report a latency higher by 30 - 40 ms on average.

Tech support: 4/5 : I almost agree that these guys deserve a 5 star rating , but I must have been served by a bad apple.

Services: Well , just today I received an e-mail that my service will be capped at 200 GB / month and my line quality is worse off than it was 4 months ago.

Contents of e-mail:
=============
Please be advised that due to extreme abusing of unlimited bandwidth usage we have no other option but starting April 01, 2008 limits the bandwidth to 200 GB/month. Additional bandwidth usage will be charge 10 cent per GB. 200 GB/month is equivalent of almost downloading 50 complete DVDs.
=============

Conclusion:
This service provider is still much better than Bell and Rogers. Price and quality is good. First 5 years of 3MBps service were great. Now at 5MBps , high latency and capped transfer it is just good . Not as great as it was.



member for 16 years, 4 visits, last login: 15.9 years ago
lodged 16 years ago

daboom
Premium Member
join:2001-12-16
Oshawa, ON

daboom

Premium Member

200 GB is the new Premium offering by Teksavvy

That email doesn't seem right at all. Where did it come from? As for the higher latency on your internet could be related to the 3 to 5 meg upgrade ie instead of 3 Meg fast path you were put on 5 Meg Interleaved for some reason. Usually a call into Teksavvy/reseller could fix this. They can verify your stats and change if possible.

Guspaz
Guspaz
MVM
join:2001-11-05
Montreal, QC

Guspaz

MVM

Re: 200 GB is the new Premium offering by Teksavvy

Indeed, the owner of TekSavvy just disputed this:

»unlimited soon capped?

Saying, and I quote, "We've raised the rates as of Jan 1st, 2008 to compensate for the transit imbalance, so no, there's "no" truth to this."

It doesn't get much higher up than the guy who (co) owns the ISP...
wildem
join:2008-03-17
Brampton, ON

wildem to daboom

Member

to daboom
The email was sent to me by my re-seller as it 'was' . It was simply forwarded from Teksavvy - > Reseller -> me.

In any case, the e-mail is Correct and that is it ! I called them right away to confirm it so why don't you give them a call at the 1-800 number.

As far as the connection latency, it is just a mess. Bell said that my line needed to be 'fixed' , whatever that means. Teksavvy will not do anything else other than make sure I get a synchronization. To be fair, it was fixed . They did re-connect me after 14 days.

It is just a shame that in my line of gaming work , latency is very important and now it Blows. To give you an example, my usual 50-65 ms to most servers is around 85-105 ms. I will not get better latency than 70 to any server. Period.

sbrook
Mod
join:2001-12-14
Ottawa

sbrook

Mod

Re: 200 GB is the new Premium offering by Teksavvy

Interesting that you don't mention the reseller by name.

Something doesn't jive here.
wildem
join:2008-03-17
Brampton, ON

wildem

Member

Re: 200 GB is the new Premium offering by Teksavvy

@sbrook
This is not re-seller reports . com . Is it ?
It interesting how it has absolutely nothing to do with my re-seller and everything to do with Teksavvy. The re-seller simply gave me the account info when I signed up few years ago. Currently , when I have connection issues, I call him and Teksavvy.

It is what is is. What's this biased hangup about critical comments about their service. If you have a specific issue with my comment , please post it. Other wise stop fudging the review with your FUD.

FACTS:

Once again: My service was down for 14 days. Shit customer service throughout the 14 days. Line quality is worse off after the fix . 200 GB cap on my line is placed as of April 1st.

And a short update: I called teksavvy to see how the transfer limit works. It is at 200 GB and an extra GB is $.25 . That sounded weird to me, as the e-mail I received from my re-seller said $.10 / GB .

Review by uberdan See Profile

  • Location: Toronto, ON, Canada
  • Cost: $39 per month (12 month contract)
Great support deptartment, willingness to do what it takes to get things done
cant think of any at this point.
Screw Bell, use TekSavvy
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So after reading several other TekSavvy subscriber reviews on this site, and a co-worker recommendation I decided to order a 5 M Dry DSL solution for my new top floor apartment. After moving in and receiving my DSL modem via overnight delivery. I found out the phone line in my unit wasn't cross-connected (related to landlord, and not TekSavvy). So after about 2 days of not being connected, someone from TekSavvy's support department contacted me mentioning they had seen that I haven't connected yet from my modem. I was shocked and surprised that someone would go out of their way to ensure a new customer isn't having trouble getting online, so I explained what had happened and the tech asked "if there was anything TekSavvy could do", another shock, I politely declined as this issue was with the landlord, so after about 2 weeks everything in my unit was fixed up with the phone line. After using TekSavvy for the last month I am throughly impressed by the great connection, fast, and so far no downtime, and great support department to fall back on should something go wrong (which I don't think will happen anytime soon).

I was a Sympatico customer, and a TekSavvy customer for life. Good job guys!

member for 16 years, 5 visits, last login: 16 years ago
updated 16 years ago


Review by pran5 See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $40 per month
fast, reliable, no caps
their website is a little lacking in pre-sales info
Best ISP in Canada
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Been with TekSavvy for 6 months now and can only say good things. Fast and reliable and best of all no caps!

member for 20.5 years, 118 visits, last login: 15.3 years ago
lodged 16 years ago







Review by Spoom See Profile

  • Location: London, ON, Canada
  • Cost: $31 per month
  • Install: about 5 days
  • Telco party Bell Canada
Beyond excellent customer service, cheap prices, no hidden fees, fast speeds.
Limited to hopping off Bell / Aliant's lines, standard DSL cons (i.e. limited speed if you're too far from the CO).
An ISP operated like the local dialups of old; quality through and through. If you can get a good DSL signal, go with TekSavvy.
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These guys are awesome.

I was looking for a good, cheap, fast internet service upon moving into a new apartment and found TekSavvy through DSLReports, and figured I'd give them a shot especially since they have no contracts. I'm glad I did. Every single time I've called them save one (and that was when they were being flooded with calls) I have reached an agent immediately. As in, without any hold time whatsoever. I know, it's weird. And they all seem to actually know what they're talking about!

I ordered the 5M premium service, at ~$30/mo. I chose the premium, low-latency option, and bought a SpeedTouch 780, which seemed to be a decent DSL modem / router. Had to wait about five days after setting up the phone line for the DSL to be setup. Unfortunately, I found out upon moving in that the lines in this building were very old, and quite far from the CO. TekSavvy twice called Bell on my behalf, once sending a tech to look at the lines, but to no avail. I stuck it out for a few months but the signal only got worse. TekSavvy sent me a modem replacement via overnight delivery to try, and while it didn't help, they definitely tried to help me as much as one could reasonably expect. As such, I've had to cancel today and switch to Rogers, much to my dismay. I should note that the tech performing the cancellation did it right away without any of the annoying "upselling" attempts you see at other, larger ISPs, though he was sorry to see me go. I'm really not looking forward to having to deal with Rogers again.

I can't give them a 5 for connection reliability but that's likely more to do with my building than with their servers. I've never had any authentication issues or anything like that, only issues with the modem / router actually syncing to the DSL signal. I can't guarantee it but I'd be willing to bet that I'd have similar issues with Sympatico or any other DSL provider due to my location.

If you *can* get a good DSL signal though, try these guys. They absolutely value customer satisfaction above all else.

member for 17.7 years, 28 visits, last login: 14.5 years ago
lodged 16 years ago


Review by chris315 See Profile

  • Location: Woodbridge, ON, Canada
  • Cost: $39 per month
  • Install: about 5 days
  • Telco party Bell Canada
Quality Customer service, consistent speed, good pricing
advertised speeds not as fast as other companies
excellent service for price, would recommend 100%
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I switched from Rogers to Teksavvy in March of 2007 after a friend from work recommended them. It has been 1 full year since I have been using them and must say I am extremely satisfied. When I signed up online I had a Teksavvy rep call me to confirm everything within 10 min. I had the modem shipped to me within a couple of days and was online within the week. The speeds that I get are close to what they advertise and are consistent. The only time I had to call them was to change the credit card that was being used. Other than that, there has been no reason to call. Everything just works. There have been no unexplained downtimes (besides routine network maintenance at 3am for an hour or two. And this only happens once every three months so it’s nothing to complain about. But they do give you a heads up about it before hand.) My only bother is that bell and Rogers do have higher advertised speeds available, but it’s ok because you can’t beat Teksavvy for value for the price. I would recommend to anyone who has Teksavvy available in his or her area switch to them. If you are sitting on the fence for whatever reason I advice you to look around this site and read the reviews. They are an excellent company that offers quality service. You can't go wrong with Teksavvy!

member for 16 years, 31 visits, last login: 4.4 years ago
updated 16 years ago


Review by ShadPTR See Profile

  • Location: Markham, ON, Canada
  • Cost: $37 per month
  • Install: about 30 days
  • Telco party Bell Canada
Everything is outstanding, don't look anywhere else, this is the place to be.
They are not local to me in Toronto, so it's not easy to buy them a beer for their great service =)
Come on over and join the family. =)
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Please note: 30 days from order to success includes the 30 day notification time to cancel with Bell Sympatico. This will vary.

After being a loyal customer of Bell Sympatico's with all services (mobile, home phone, internet, tv). Being on Sympatico with a grandfathered unlimited usage plan, I became utterly frustrated with Bell changing/removing it after a minor change to my account. Being with them 7+ years, the last few years I started to grow an passionate dislike (hatred?) for them as any change or inquiry would be met with a sales pitch and/or incorrect modification to my account, requiring me to call back (on average of 3 times) to finally correct any issue. Lets not even talk about Sympatico's throttling and caps, hard to understand reps/technicians, and blatant lie to your face customer service reps who modify your account without permission (perhaps they were rogue reps/techs? I disagree, check the Bell forums).

So, I said enough was enough, I'm fed up with their horrible (for lack of finding an even worse word to use) I cancelled, gave 30 days notice. On my last day, I called to make sure it was being cancelled properly and provided the rep with my cancellation number, they assured me it was, but then she continued to try to sell me more services to my home phone line!! I made it sure that she understood that I DO NOT want any changes to my account. When I arrived home that day, I checked my contact email they had on file, and received an email thanking me for my conversation and providing me information on my newly acquired service for my phone line. Needless to say, I was utterly upset. I will be shortly cancelling the remaining of my services, so that they can continue to abuse their other customers. Goodbye automated-Emily, may your other naive abused-customers continue to press your buttons, I certainly won't.

If you think this is biased, take a look at how other customers of theirs get treated in the Bell Sympatico forum, numbers do not lie, and though SympaticoDirect's technicians are truly outstanding, this is exception to the rule.

I've read numerous replies to take any problems to the top, Kevin Crull, but should a customer need to do so regularly? Good riddance to their customer-last "I don't give a damn" mentality. Sell your crap to someone who cares.

Upon doing research, I stumbled onto this website, furthering my information gathering, I read TekSavvy being a smaller customer focused company that just sounded too good to be true. Reading a bit more, they offered a premium (200GB) and truly unlimited uncapped/unthrottled plan. So I took a deep breath, and took the plunge and gave them a call.

On the day I gave 30 day notice to Bell, I called TekSavvy. Subscribing couldn't have been more simple, on top of that, if you subscribe for a year, you are entitled to a discount (for me, on the unlimited plan, it was $3 per month). After reading truly remarkable reviews, I took the risk and signed up for a year.

My pppoe and pop account was set up within an hour (I didn't check sooner, it could have been done before that!).

I had to make a minor adjustment to the account, and their team followed up on the issue very fast.

I ordered the 5M package, and have not experienced any speed decreases at all (and didn't expect to!)

I purchased a SpeedTouch 516v6 DSL modem and have it bridged to my Linksys WRT54GS router (both local store bought).

They are ontario based (Chatham), and I had no communication problems with them at all on the phone. =)

I'm also saving roughly $10 / month for a truely unmolested service.

My only concern on the cutover day was that Bell would screw me over one last time by pulling my line after everything was said and done (this has happened to some users before), but everything is so far so good.

I'm writing this after a few days of being with them, and the transition from Bell to TekSavvy was smooth as silk (and my blood pressure was miraculously lower!!)

I'm writing this review to thank the TekSavvy team, and to tell them I love them very dearly, I feel like an abused customer that has finally found a loving home. (yes, being abused so many years by Bell, really makes such a simple thing pretty emotional! haha)

Thank you TekSavvy, please don't ever change.

Sincerely,
John.

----
Update : March 13/08.

Well, it's been almost a month since severing my ties with Bell Sympatico and joining TekSavvy's customer base and I've had no problems whatsoever (as I expected). Not only that, my blood pressure has miraculously lowered (Could it be because I no longer have to deal with Bell's front line "reps", their poor service/deception?). Keep up the great service TS! Thank you for honesty and integrity.

I've moved over my sister as well (from Bell, it's my way of saying thank you for your superior customer service Bell), and will be hopefully be swaying my brother soon as well.

member for 16.1 years, 278 visits, last login: 6.1 years ago
updated 16 years ago


Review by codeone See Profile

  • Location: Edmonton, AB, Canada
  • Cost: $33 per month
  • Install: about 7 days
  • Telco party Telus
Outstanding Customer/Tech Support, Excellent DSL service at 3 Mbps, Best price in Alberta!
Absolutely none so far
A must have for high speed internet service
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I signed up with TekSavvy last week, got an confirmation email stating that my DSL service would be activated today. Sure enough, the DSL light on my Speedtouch 516 came on but no internet service. I ended up contacting tech support a couple of times and I couldn't believe how quickly I got a hold of tech support each time and how nice and friendly the tech guys were. I have never gotten such great service before from a tech department. There was some kind of error with my PPPoE authentication and they readily identified the problem but had to send a request to their network department to fix it. I got an alternative login to use for internet access in the meantime, which worked great. I expected my problem it to be fixed tomorrow but I got a call from tech support (yes, they actually called me without me asking them to!) saying that the network department fixed the error and my DSL was up and running. Sure enough, it was. So far, my DSL connection is working great! All in all, tech support is GREAT, installation is a breeze (I had Telus DSL so no issues with lines, filters, etc), the price is right, and DSL service is top notch. HIGHLY RECOMMENDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!

member for 16.1 years, 30 visits, last login: 14.4 years ago
lodged 16 years ago