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Review by bluefoxy 
member for 7.9 years, 105 visits, last login: 4.7 years ago
lodged 6.2 years ago
 Mississauga,ON
 $29 per month about 3 days Bell Canada- CLEC party: Bell Canada
 "Great customer support, they answered all my questions promptly and directly!!" "None so far" "Why didn't I switch earlier?!"
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I had Sympatico Ultra High speed before and my profile was limited to 2496/640. Then I switched to Teksavvy and guess what? I'm on 5000/800 on activation date. I wonder why I even bother calling Sympatico's tech support and wasted several hours without getting anywhere. The new modem did help quite a bit, but talking to their tech support was a breeze compare to what I had to dealt with before. They gotta drop those script reading tech supports and find someone who knows their stuff before everyone gets annoyed and switch....
Anyways, I just wanted to say:
This is what an Internet SERVICE PROVIDER should be like!!
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Review by blazexp
member for 6.3 years, 19 visits, last login: 6.2 years ago
lodged 6.2 years ago
- undisclosed location
- Contract price not specified.
- "Solid fast speeds for everything online"
- "None"
- "Very good for the price and excellent service"
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Best isp period.
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Review by backness
member for 7.8 years, 2280 visits, last login: 27 days ago
lodged 6.2 years ago
- Windsor,ON
- $39 per month
- about 6 days
- Covad
- "Unlimited Dsl"
- "After spending some time on the rogers network i've updated my review"
- "Good all around isp for the money"
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good isp
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Review by gajego
member for 6.2 years, 6 visits, last login: 2.8 years ago
lodged 6.2 years ago
- Canada
- $29 per month
- (12 month contract)
- about 4 days
- Bell Canada
- "Speed is actually faster than my former Rogers Extreme!!"
- "None so far"
- " Best ISP for to"
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I did order the 5MB/800k service, along with the DSL modem. Since I've ordered on a Friday, the package was shipped on Monday, and it arrived next day Tuesday. Bell did activated the line two days later. I was very happy with the sales person, who recommended the right modem for me. Since I am in my final 30 days with Rogers after been with them for 9 years, I have all the networking infrastructure in place: Router switches, etc. So basically I just needed the DSL modem, and the Teksavvy rep picked the right DSL model for my needs, without trying to sell me more stuff. I actually like the rent to own option. The DSL modem is a speedtouch 516 v6 (Thomson Brand) and it came pre-configured (nice!) Of course I had to "play" with it so I become familiar with all the options. Tech support guys helped me over the phone in less than 5 minutes to reconfigure from a factory reset. So that was it: simply a plug-n-play! I am on PPPoE, and the speed is simply awesome. I got speeds in excess of 300k/s and I was totally amazed, since with Rogers I never reached 200k/s (even with the extreme service). Teksavvy was recommended from one of my co-workers, and Definitely I am going to recommend them further.
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Review by hidea
member for 6.2 years, 183 visits, last login: 4 years ago
lodged 6.2 years ago
- North York,ON
- $60 per month
- about 8 days
- "Awesome Speed, Awesome Techs"
- "None? Hopefully."
- "Very pleased!"
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while it did take several tries to get my connection up and running, that was NOT in anyway TekSavvy's fault. Partly mine, partly Bell's.
I have the DRY DSL service, and it took two visits from Bell (booo houh!) to get my service up and running. However, from there on, it was a smooth ride.
The modem I got was the Speedtouch ST780. Seems like a decent piece of equipment from what I've read online. if you have your own modem, feel free to use 'em. (2wire, etc. etc.)
I hope this isn't too early to tell, but I'm VERY happy with the connection I have.
So very pleased, I decided to upgrade my DRL DSL to DRY DSL + VoIP bundle + static IP.
And every time I called for support, there's never the need for me to be transfered more than once to the right person (with other ISPs, 4? if I'm lucky?). The Techs really know their stuff. Friendly techs, no awkward moments (I get a lot awkward moments with Bell techs, when I try to be friendly while waiting for modem to reboot, etc. etc.)
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Review by dajebus
member for 6.3 years, 1 visits, last login: 6.2 years ago
lodged 6.3 years ago
- Sainte-Anne-Des-Lacs,QC
- Contract price not specified.
- "great service"
- "none"
- "hope they serve my area"
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i emailed teksavvy three times with some questions. they never got back to me once.
as you can see, i do write in English so i don't know why they never got back to me.
UPDATE: teksavvy is on the case. i hope this will be all fixed up.
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Review by aks_canada
member for 8.5 years, 953 visits, last login: 1 days ago
lodged 6.3 years ago
- Toronto,ON
- $30 per month
- about 1 days
- "A Tech Support that actually tries to help, not just follow a script and get rid of you."
- "You feel like a fool for not going with them sooner."
- "After 6 years with Bell, I have found an ISP with a Night & Day different approach to Customer Service"
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I was with Bell Sympatico for over 6 years. Over that time I never once felt like any kind of valued customer. Rather the opposite! They seemed to put barrier after barrier in front of me any time I actually needed to contact them. They are a huge company so perhaps this is necessary, but I now know why people choose 3rd party ISP’s. To call in and actually get a “person” on the end of the phone is a real joy. And then for that person to connect you to another person who is willing to listen to you and try and help you… well that was something completely unknown to me before.
And a real bonus, because my line stats supported an increase in speed, the Teksavvy guys were able to get me faster service. This was something Bell could not (or could not be bothered) do after repeated attempts to have them look at my service levels.
I will be telling my friends about Teksavvy.
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 Review by myriad007
member for 11.2 years, 452 visits, last login: 47 days ago
lodged 6.3 years ago
- Scarborough,ON
- $51 per month
- about 15 days
- "Great customer support!"
- "Nothing as yet (fingers crossed!)"
- "Best in TO market right now"
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No problems so far. Great customer support. Allow servers & multiple static IP's
Highly recommended!
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Review by budric
member for 6.3 years, 12 visits, last login: 6 years ago
lodged 6.3 years ago
- undisclosed location
- Contract price not specified.
- "Got a refund"
- "Never got connected"
- "Overrated"
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After 2 weeks of going back and forth I was not able to get a dry dsl loop that worked. I blame them and their inability to resolve this issue with Bell. Every time I called all they could do is create another ticket with bell. Some idiot from bell would then just write back that signal reached de-markation point. The time I did speak to someone from Bell he didn't know my apt# from the ticket which Teksavvy created.
On the good side I got a refund without a hassle (even though I've lost 2 weeks and invested my money in a modem). And my friends who have it got their service quickly. So it's a gamble, but they don't deserve such high ratings.
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Review by patdusome
member for 6.3 years, 29 visits, last login: 4.3 years ago
lodged 6.3 years ago
- Ajax,ON
- $47 per month
- about 3 days
- "Customer Support (Tech, Sales, Follow up)"
- "Nothing Teksavvy's part (bell line base so quality is based on bell quality)"
- "Great Service"
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I ordered the 29.95/month + $10/Month rent to own modem and $4/month ip + taxes.
It is much better than bell as I am able to use port 25. Useful for webapps to send reports via email.
The support I mentioned in the "sound bites" section. I ordered rather late in the evening and within an hour at 9:30 in the evening the custiomer support called and asked if I had any questions, all the info for my account and everything. I was shocked the company was working so late and such personal service. Also asking support some questions was no problem at all. They are helpful in the few cases I have asked things.
This is my Third ISP. I started with dialup with Netcom then moved to Sympatico then moved to Teksavvy.
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