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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1126 reviews (931 good) (80 bad)
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Review by mediamail7 See Profile

  • Location: M4T 5A2
  • Cost: $37 per month
  • Install: about 5 days
Good "Good speeds, reliable constant speeds up to provided level."
Bad "none really none..."
Overall "Excellent ISP. CSR's are very knowledgeable."
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Ordered on the 18th - got the modem on the 23. Hooked up the modem - speeds are good max 4.5 to 5MB on a 5MB unlimited account dry DSL account.

Was with Rogers for the last 8 years. I highly recommend this Internet Service Provider to all. A good alternative to Rogers.

Dan.



member for 8.1 years, 139 visits, last login: 1.7 years ago
updated 6.7 years ago

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Review by twizlar See Profile

  • Location: Brantford,ON
  • Business customer Business customer
  • Cost: $70 per month (month by month)
Good "Fast, Cheap, Reliable, No Contract"
Bad "None"
Overall "Awesome ISP"
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Great isp.

member for 10.5 years, 5602 visits, last login: a few hours ago
lodged 6.7 years ago

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Review by karljohnson See Profile

  • Location: Dundas,ON
  • Cost: $29 per month (month by month)
  • Install: about 5 days
  • Telco party Bell Canada
Good "No bitcaps, great price, superb customer service, no traffic shaping, low latency."
Bad "None."
Overall "The best ISP in town, by far."
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I switched to TekSavvy after Cogeco started enforcing very low bitcaps, and I couldn't be happier. I am paying less than half what I was paying with Cogeco for a service that is far better and allows much more flexibility. The ability to do whatever I want online without worrying about how close I am to a bitcap is worth every penny and more, not to mention how nice it is to have an unthrottled connection which isn't subjected to traffic shaping.

Before I got connected I was concerned about the latency on the unlimited package because I play online games frequently, but I get a very low ping which is even better than I had hoped for.

TekSavvy can't be beat for heavy downloaders and casual internet users alike.

member for 6.7 years, 128 visits, last login: 5 years ago
lodged 6.7 years ago

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Review by Spotpuff0 See Profile

  • Location: Mississauga,ON
  • Cost: $30 per month
  • Install: about 5 days
  • Telco party Bell Canada
Good "Friendly customer support"
Bad "Extremely slow download speeds, packet loss"
Overall "Disappointed"
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I ordered teksavvy after finally getting fed up with Rogers. While Rogers has great internet download speeds the recent traffic throttling has basically destroyed any usage of the internet outside of email and web surfing.

With that in mind, I ordered Teksavvy to check how the DSL was in my area. The tech support was very friendly and my line was connected in 5 days.

However, the speeds on the line are horrendously slow. Typical speeds were 8-30 K/s while upload was not bad at 80 K/s. Internet communications would also cut out for a few seconds intermittently, for no reason. I'd be downloading at 20k/s and then 0k/s for 5 seconds, then it would go up slowly again.

I called tech support to see if there is a problem with the line or what could be done but they said that their tech tools wouldn't be connected for another few days. I'm not sure why that's the case when the line is up and running, but I will trust them on it since it's their system.

If this gets resolved, I will update the review, but as of right now I am disappointed with their service. The download speed is pathetic, and a fast upload speed doesn't help me very much at all. I'm disappointed that I have service at the moment but tech support can't help me; even if it is a technical limitation, it's still a limitation and must be considered in the review. Also, if maintenance has to be done and it's up to Bell to do it and Teksavvy has no control over it, then that's also a problem that while not under Teksavvy's control is still a negative point.

*updated*

Turns out one of the phones in my house is apparently causing interference. Unfortunately even with a filter on it the tech said nothing can be done. Also mentioned I lived 5.5km from the host, which is very far. Wish I'd have known that when I signed up, since it said I qualified for 5mb service but in reality my max is lower because of distance.

Overall I'd say they have a decent product, but DSL just has some limitations due to sharing lines with phones etc. and distance from the host. Really this should be available when you sign up; I had great speeds with Rogers before but if I can't get good speeds with Teksavvy due to distance limitations they shouldn't tell me I'm valid for the 5mb service.

member for 6.7 years, 7 visits, last login: 5.4 years ago
updated 6.7 years ago

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Review by invictive See Profile

  • Location: North York,ON
  • Cost: $41 per month
  • Install: about 5 days
  • Telco party Bell Canada
Good "Very friendly and helpful tech support, very stable"
Bad "None so far!"
Overall "The best internet I have ever had in Canada, everyone should be using TekSavvy!"
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Used Bell Sympatico for 6 years before moving to TekSavvy and I've never regretted the switch.

I'm running DryLoop with the Premium ADSL.

member for 12.7 years, 871 visits, last login: 235 days ago
lodged 6.7 years ago

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Review by spblue See Profile

  • Location: Montreal,QC
  • Cost: $37 per month
  • Install: about 3 days
Good "Great service, great support, best value"
Bad "Nada"
Overall "Best canadian ISP, without a doubt"
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I just moved and, reading all the rave reviews teksavvy got on here, I decided to try Teksavvy as my new ISP. Ordering was painless. I had to call them a few times due to a mix-up on the payment method (my fault), and every time I called I got to talk to someone right away, no waiting 10 minutes on an automated voice system.

They processed my payment on a Friday and they called me back Saturday to tell me that a tech from Bell would install my line on Tuesday. The Bell tech showed up Tuesday to activate my line and my modem was able to sync at 5096/800 right away.

I've been using the service for a month now and everything's been fine. I had a few days when my modem would mysteriously lose sync for a few seconds, but it hasn't happened again and it was very probably on Bell's end.

Teksavvy doesn't do any kind of traffic shaping or port blocking, which is great. I'm running my own email server for one of my domain names and remote servers are able to connect fine. For the price ($29.95 + $7.25 for the Dry Loop), the service you get is incredible. I highly recommend them.



member for 6.8 years, 130 visits, last login: 1 year ago
lodged 6.8 years ago

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Review by ragingwolf See Profile

  • Location: Nepean,ON
  • Cost: $39 per month
  • Install: about 10 days
Good "Awesome technical support, price of the service."
Bad "Like all 3rd party dsl, have to let them deal with bell if troubles happen on the line."
Overall "Amazing service and support, rogers or sympatico just don't compare."
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I signed up for the dry dsl connection to see if i can get a decent connection in my apartment with dsl. From the moment I started talking to the Teksavvy representatives and from reading all the other reviews, I knew this was a good company to go with. I also had my own dsl modem, so the initial setup cost to me, was not huge at all.

When it came around to my connection date, they told me bell was going to do a remote activation for the line and should be up and running by midnight. Sure enough, the next day the line was up and running, but of course not without issues like I had hoped :/

At first it only connected at ~800kbit/s download sync and was far from stable. Although the dsl light on my modem stayed lit, my ping, especially in online gaming, would constantly spike into the 1000's of ms. I called Teksavvy about this, and although I was fairly far from the C/O, ~5km, my line stats were fairly bad and they needed to have bell look at the line.

So I waited a few days to have them look at the line, but never heard from bell or Teksavvy about it further. When I called in again, Teksavvy put in another ticket for me to have bell look at the line. The next day I get a call from a bell tech saying that at the base of my building his connection was solid and he was going to investigate the line to my apartment to see if one of the wires was mixed up or something. When I got home that day, my line stats had improved tremendously, and was connected and stable at the 2mbit w/ interleave profile, but had the capacity for about a 4mbit/s sync.

After this, it was just a matter of tweaking with the profiles to get decently fast connection with good ping, and I now currently sit at 3mbit/s on open path. I also, just for the heck of it went the email route, and literally had a response in like 10mins. Also, their phone support was very quick as well, I don't think I was on hold for more than maybe 5mins and someone was on the line and talking to me. Also their tech support are knowledgeable and very pleasant to deal with.

So in conclusion, if you don't mind waiting a day or two for having them deal with bell, if it is a line issue, Sympatico or Rogers are pale in comparison.

member for 11.2 years, 1474 visits, last login: 2 days ago
updated 6.8 years ago

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Review by stunnerrr See Profile

  • Location: York,ON
  • Cost: $28 per month
  • Install: about 3 days
  • Telco party Bell Canada
Good "Great techsupport, great price, nice low ping (25-35ms), rock solid network =D"
Bad "N/A"
Overall "Simply The Best Out There"
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I had bell and then rogers before but then rogers decided to go nuts with their prices and throttling so i was in the look for a new ISP company and along came Teksavvy. I read some reviews on it, asked around and everyone was saying how great it was and to tell the truth in the begging it was a little bit unbelievable how good everything was sounding. I went ahead and placed an order though and was up and working after 3 days. Ive been with them for half a year now and speeds are great, service is great, and everything has been pretty smooth since. One thing thats always struck my mind and been really surprising is with TekSavvy when you place a call to them you don't wait on hold for 20-30mintues...its more like 2-3seconds. All i can say is "GREAT JOB GUYS". Keep doing what you're doing cause its been great =D.

member for 7.1 years, 224 visits, last login: 1.2 years ago
lodged 6.8 years ago

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Review by Chris__S See Profile

  • Location: St Catharines,ON
  • Cost Contract price not specified.
  • Telco party Bell Canada
Good "Great Price, Excellent tech support, Rock Solid network, Low latency/Jitter"
Bad "None"
Overall "Best ISP by far!!!"
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With teksavvy for over 2 years and so far they have never let me down. The level of service is outstanding, the consistent low ping times (always 20 ms to peer1) and near non existent jitter means I can be downloading and using my VOIP phone with no problems at all.

The technical support is top notch. You will not be stone walled by the typical level 0 support the major telco's provide, these people know their stuff inside and out.

Highly recommended !!!

member for 11.1 years, 23 visits, last login: 3.3 years ago
lodged 6.8 years ago

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Review by fds5 See Profile

  • Location: Ottawa, ON
  • Cost: $39 per month
Good "Customer service is among the best in the industry."
Bad "None so far."
Overall "Good value, great tech support and no restrictions on use."
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Broadband ISP History
----------------------------------
Shaw, Rogers & Sympatico concurrently, Telus & Shaw concurrently, Rogers

Rogers recent large-scale throttling of BT traffic forced me to switch broadband providers. Bell's new policy enforcing their 30GB Cap also made their High Speed DSL service less than attractive as a viable option. After further research I decided to go with Teksavvy's 5Mb Dry DSL Unlimited plan.

Activation & Technical Support
--------------------------------------------
Internet service was activated on the date I specified although I ran into a minor problem getting the Speedtouch 546 DSL Modem to sync because it was defaulted to operate in ADSL2+ mode. A quick call to Tech Support and a few minutes later I was back on multimode with a solid sync and everything was ready to go.
I later noticed that I was on a 3008/800kbps speed profile so I gave them another call to see if I can get on a 5Mb profile and as usual they answered right away and was subsequently put through to tech support. A quick check of my line stats and it was determined that I would have no problem getting on a full 5Mb profile which was scheduled to occur in 1-2 business days. Later that evening to my surprise I noticed that I was already transferred onto a 5Mb profile --- talk about quick service! After hearing stories of how people had to keep nagging Bell to move their service over to 5Megabit my experience was rather painless by comparison.

Downstream/Upstream Speeds
---------------------------------------------
Downstream speeds have generally been very good thus far with BT transfers coming in at 500KB/s and an Upstream of 65-70KB/s on well seeded torrents. Usenet speeds are capable of maxing out the connection at a sustained 500KB/s as well. I cannot comment on the latency aspect at this time as I do not game online.

Bottom line
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I am glad that there are solid ISP alternatives to Rogers and Bell in Canada like Teksavvy otherwise many of us would still be in the dark ages of broadband where restrictions on use become acceptable and normal in conjunction with rising prices and degrading customer service. My personal experience thus far has been excellent and appears to be indicative of their high level of service you can expect as others have also attested.

**Please note that this is an on-going review so if there are any significant changes that warrant praise or criticism I shall endeavour to update the review accordingly to reflect them.

member for 7.4 years, 23 visits, last login: 6.7 years ago
updated 6.8 years ago

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