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 Review by zong 
member for 7.8 years, 2590 visits, last login: a few minutes ago
lodged 22 days ago
 Scarborough,ON
 Contract price not specified.  Bell Canada "DSL 15/1 Static nice and fast, good routing, access to Newsgroups." "Install Issues: Bell Telecon tech never showed. Service working anyhow, but a waste of my time waiting like a jilted prom date" "Great provider, aside from third party install quirks."
| Pre Sales information:
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To be fair, Telecon not showing up is not REALLY Tek's fault, but it really chaps my @ss that there is no accountability with the incumbent. Seriously, I wasted a day at home for what? My service was running effective 7:51am the morning of the install.
Comments:
 | | Your review Hello Zong,
Thank you for taking the time to comment on our service. We love getting feedback from our customers. I am very glad to hear you are happy with the service so far!
As far as the missed Telecon appointment I do apologize for that. We are working on improving our relationship with all those involved with our services. Hopefully these issues too will improve in the future.
Thanks again,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) | |
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Review by corkyy
member for 4.9 years, 2089 visits, last login: a few hours ago
updated 23 days ago
- Laval,QC
- $35 per month
- (month by month)
 about 10 days- "Speed, Canadian support, usenet, MLPPP, IPV6beta,"
- "None since the last 4-5 years"
- "I need to use Bell infractructure in order to have a dsl connection"
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From Montreal I have an higher latency, first hop at 20ms, but for 4$ I have a static ip+1mbps binairies usenet access.
It took some time for the installation but I was notice during the order it would maybe take some times. And I never had dsl/pots at this place since 6 month. I wasn't bad because I already Cable internet with Voip, I wasn't worried at all.
UPDATE, more than 2 year later, I'm happy and nothing changed. Everything work as it should.
UPDATE2, (05/2012) Still happy, it even cost me less with the off peak usage as 300gb is enough!
Update3 (04/2013) Happy camper, I'm moving and would have got 25/10, but not possible on DSL. I'll need to go to cable. It's cheaper but I Wanted the static IP + usenet extra.
Next review will be on videotron Cable side in june.
Comments:
| | Your updated review Thank you for keeping your review updated. We appreciate you taking the time to let us, and others, know that you're still happy with the service.
Danielle | |
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 Review by Soiduts
member for 11.1 years, 133 visits, last login: 16 days ago
updated 26 days ago
- Ontario
- $40 per month
- about 1 days
- Bell Canada
- "Fast and Easy Setup, Unlimited/Premium service clearly distinguished, Great Support"
- "None currently"
- "Great Service compared to other Canadian DSL Providers"
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UPDATE March/13
Canceled my service was fast and a confirmation date and code was given. Its unfortunate that they cannot prorate service as I was left with about a week of no Internet at home before moving out. Was nice that they confirmed the cancellation with an email when requested. Not many companies/utilities will do that and you always want to have some kind of cancellation confirmation.
UPDATE August/12
I forget who I talked to while at Teksavvy getting the service installed while living in Calgary, but we talked for a good hour on the phone getting my service up and running. He was very pleasant despite having issues finding my house in Telus system. Even after the service was ordered, Telus ended up having some 'issues' and the installation date was pushed back but Teksavvy had phoned back a couple times to keep me apprised of the situation. The Telus tech did arrive on the installation day, he did something outside but did not come to the door. Sync light worked moments later. Service was good for a week till I had some kind of authentication error. Called Teksavvy and after that the service was perfect for the remainder of the time I was there.
UPDATE November/11
After being with Bell for home phone service for *many* years, they decided to add a bunch of new fees to a basic line for no reason. No longer have any services will Bell directly and will not return nor recommend anyone to them. Ordered Teksavvy home phone, basically the same service I was getting with Bell and now save $10 a month. Bell lowered my DSL profile to the default 3mbit 'as expected' though but Teksavvy was prompt with their ticket to get the profile changed back to 5mbit.
UPDATE November/10
Called tech support for the first time this week. Called at 8pm at night and only had a 5 minute wait. Was quickly resolved by support. Looking forward to seeing cable offering expanding to more areas.
UPDATE October/08
I was randomly upgraded to a higher profile with Fastpath last night and received a call on my machine this afternoon from a Teksavvy employee wanting me to call back to confirm the upgrade. I was pleasantly surprised that both the speed and ping times were significantly better. Now that's what I call service after having dealt with poor customer service with Bell the last few years. Currently getting 12ms to Google.com, down from 30ms.
UPDATE March/08
Canceled Bell Sympatico after being a customer for 7+ years. Canceling was a terrible experience as I was told I phoned in 3 days too early to cancel. I was told I had to phone exactly 30 days to the end of my contract. I thought I was being a curious customer by phoning ahead to inform them that I would no longer be using the service after the contract ended. Phoned back and got a different person and after 20 minutes, I finally got a cancellation number. Switched to Teksavvy. Literally took no more than a few minutes to sign up for a full unlimited account (as I already had a DSL Premium login), get my login and completely switch over.
UPDATE January/08
Having been a Bell Internet Customer for many years, I finally decided to spend the extra $10 a month and test out Teksavvy's Premium 100GB login. All the problems I had with FTP SSL being capped at 32kbps and other throttling issues were solved instantly. I will be using the login for the next two months till my current Sympatico contract expires and will probably sign up for an Unlimited Account. I've been comparing ping times, trace routes, and overall connection quality and have been impressed with Teksavvy.
Comments:
| | re: your review Hi,
Thank you for keeping your review updated all the way along your service with us. We're sorry to see you go with the move. Hopefully we'll be able to provide you with service in the future.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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Review by EricDunn
member for 41 days, 13 visits, last login: 16 days ago
lodged 26 days ago
- Luskville,QC
- Contract price not specified.
- "Prices are good, caps are high / unlimited, customer service is good"
- "I've got major problems with my line from 6PM to 11PM, other than sending useless techs, nothing is happening"
- "If you have a good connection to them, best ISP !"
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I think TekSavvy is probably the best ISP, but unfortunately, I'm having major slowdown issues at night. This has been going on for over 2 years, and I've been calling TekSavvy on a reguIar basis for this, and still nothing.
- I'm rating their tech support a 3 because although the techs themselves are ok, the tech support system doesn't seem to be powerful enough to actually change anything on Bell's side, so they are useless to me really.
- Connection reliability a 2 : speaks for itself based on the problems I see (goes down to ~0.4 mbits at night). I'm giving it a 2 because it is as advertised during the day usually.
I'll update if/when they ever fix these problems.
Comments:
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Review by Amou
member for 2.3 years, 298 visits, last login: a few hours ago
lodged 27 days ago
- Guelph,ON
- $30 per month
- about 7 days
- Bell Canada
- "Cheap"
- "Phone support always busy."
- "Worth it."
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Unfortunately line was degraded so ended up switching to cable.
Comments:
| | Review
Hello Amou,
Thank you for the review. I’m sorry to hear you were having an issue with the DSL lines, I am happy to see you have upgraded to the Cable internet! How do you like it??
I also see you have posted that the phone support is always busy, we are aware there are current wait times. We do apologize for this! With the new lowered pricing, new packages and new areas just introduced a few weeks ago; this has driven up our call volume. I can assure you that our phone agents are working to get to everyone as fast as possible.
Thanks again for this post, if you have any questions please let us know.
Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
| | | On hold 25 minutes on hold for sales and no answer. If I have to wait this long for sales I can't imaging how long the wait would be for tech support. Hung up. | |
| | fefrie
join:2012-08-17
Vancouver, BC Reviews:
 ·TekSavvy Cable
 ·voip.ms
 ·TELUS
| Re: On hold Phone support for anything I've found is always 20 minutes. This what the norm also when I was with telus. I figured out to use the headset and walk around with the cordless phone doing housework while waiting.
Par for the course unfortunately. | |
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 Review by El Quintron
member for 5 years, 1966 visits, last login: a few hours ago
updated 28 days ago
- Etobicoke,ON
- $80 per month
- about 4 days
- "High Speeds, 300 GB cap, Higher sync in order to eliminate over-head for advertised speeds."
- "tarriffed service, at the mercy of last mile owner"
- "Competitively priced, lots of offerings."
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***Updating my review for VDSL as of 2013/04/24***
I've been with the 25/10 service now for about six months, and I'm still happy with Teksavvy. The speeds are great, the connection is good, Teksavvy has reduced the price on both the 300GB offering and unlimited 
My installation was a little bumpy originally, I was synced to a 3meg profile instead of 25/7 when originally installed This was all resolved within 4 days and I was up an running on the advertised offering.
Other than that, the speeds are excellent, and Teksavvy provides a reasonably priced service and good support
Good value for new and experienced users alike.
Comments:
| | Review Hello El Quintron,
Thank you for the wonderful review!! It’s great to read that you’re enjoying the service, and are not having any issues with the connection. I do however apologize that your line profile was set at a 3 Mbps connection when the service was first installed, but am very happy to read we were able to correct that for you in a timely manner.
Thanks again for the fantastic review of your services and please keep us updated on your connection. If you have any questions or concerns please don’t hesitate to ask; we are more than happy to help!
Thanks again
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
| El QuintronResident Mouth BreatherPremium
join:2008-04-28
Etobicoke, ON
kudos:2 | re: Review Hi Ashleigh, it's great to hear from Teksavvy, thanks for posting, I was updating my review to reflect my current situation. Keep up the good work.
EQ
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Support Bacteria -- It's the Only Culture Some People Have | |
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 Review by kragop
member for 7.2 years, 2019 visits, last login: a few hours ago
updated 29 days ago
- Scarborough,ON
- $64 per month
- about 1 days
- "DSL Company that actually delivers & cares about its customers."
- "Availability of VDSL varies from area to area. As such we are stuck on ADSL."
- "Worth the switch & the price, period."
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Quick Snapshot:
- I have been with TekSavvy since October 13, 2009.
- My experience thus far has been excellent
- Highly reliable ADSL service.
- I recommend the ADSL or VDSL service to anyone that qualifies.
- Great TekSupport
- Most importantly Great prices
Positives:
- The service is amazing - consistently fast and reliable.
- Works well with VOIP and Netflix.
- The switch was simple and easy.
- They let you buy your own modem, and offer Dry Loop ADSL.
- They offer MLPPP and static IP.
- Offer TekTalk digital home phone (VOIP phone) service at an affordable price.
- Their TekSupport is knowledgeable and helpful; and you can also get online support.
- Honest people who listen to their customers.
- Small town Canadian company, which employs Canadians.
- They advocate for consumer rights, and lower prices when possible.
- Their ADSL service is highly reliable.
Negatives:
- The availability of VDSL in my area is limited, as such we are on the 15/1 ADSL profile. Though this is beyond TekSavvy's control, its a bell issue.
- They are not listed on the Toronto Stock Exchange, so you can't purchase shares.
Comments:
| | Thank you for the review Thank you for taking the time to leave a review. I'm glad that three years later you're still happy with the service.
We have our prices the lowest we can and are very competitive with other companies in the marketplace. That being said, we're glad you've chosen us since 2009.
Thank you,
Danielle | |
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 Review by Sindows 7
member for 6.6 years, 477 visits, last login: 3 days ago
updated 30 days ago
- Chilliwack,BC
- $47 per month
- about 7 days
- Telus
- "Super easy to order, no bullshit."
- "It's still Telus's equipment"
- "Faster than Telus"
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What a difference from Telus this is!
Telus wanted my DNA and credit check to order service, plus up $300
for a deposit.....
Told them to blow it out their ass!
Teksavvy was so stress free to order, and it has been giving me faster speeds.
I caught Telus lying to me, and they treated me like crap when I put it on them.
The only part I don't like is the Activation fee $75.00 and Dry Loop Activation Fee $39.99 that hurts.
Comments:
jtl999Classified CEO
join:2012-11-24 | Speedtest. Can you do a hardwired speedtest to the Skyway West and Telus Vancouver server please? | |
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 TSI PierreBaby, Wanna see what 300Gigs looks like?Premium
join:2011-09-23
Chatham, ON | Thanks for the review! Glad to see that everything is on track! | |
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Review by AntonyLingo
member for 3.5 years, 996 visits, last login: 3 days ago
updated 35 days ago
- North York,ON
- $32 per month
- about 5 days
- Bell Canada
- "Great Service / Great Pricing"
- "None that I can see"
- "Best value for your dollar"
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April 2013
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Still with Teksavvy after 3.5 years. 10meg DSL service has recently been provisioned in my area and I have just had the Bell technician leave the house this afternoon after setting up the speed upgrade.
Overall I'm content with the level of service Teksavvy has provided and continue to support them.
October 2010
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It has now been one year in which I have been with Teksavvy. Yes the prices were raised by $2 since I joined, however I have had other companies in the past raise their prices by more.
DSL is speed is still capped at 5Megs due to Bell. I would like to see higher speeds, however I'm not jumping ship and paying more just to get my downloads completed five minutes sooner.
I have had no irritants at all in the last twelve months, and the few odds times that I have called support (due to a malfunctioning modem on my side), they have been very supportive.
April 2010
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Still no troubles with my lines or connections. I still believe they offer great value and great service.
October 2009
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I just got set up with Teksavvy's premium DSL service. Took 5 days from the time I ordered it to being available.
I am paying $29.95 for 5M/800k service with a 200gig cap. I am currently maxing out my bandwidth at 5M on downloads through the web and usenet. Bittorrent is capped at 30kB/s, but that is no fault of TekSavvy.
At first my modem was not connecting to the internet, but a quick call to tech support had me up and running in 5 minutes. There was a VCI setting in my 2wire gateway that needed to be changed.
** Super Important - Make sure your lines are good!!!! **
My house is aprox. 40 years old and had no prior work done to it ever. I ended up rewiring the home with new CAT5 to ensure that the old wire would not cause any problems.
When my modem was first connected, the line stats were showing me that I was getting 3M/800k. I ended up doing something as simple as changing the RJ11 cord from the back of the modem to the wall jack and the speeds then jumped up to 5M/800k.
When in doubt, check your wiring first.
Comments:
| | Response Hello!
Thanks for taking the time to write this. Awesome to see that you are happy with the service, especially after three years! Thanks for your loyalty, and if there is anything we can ever look into for you please feel free to get a hold of us anytime.
Have a great day,
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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Review by s0dhi
member for 1.8 years, 493 visits, last login: a few hours ago
updated 40 days ago
- Brampton,ON
- $87 per month
- about 20 days
- Bell Canada
- "Inexpensive, fast, decent bandwidth."
- "Horrible installation process - full of issues and hiccups."
- "Worth the $$$ if you can handle some instability and delays in support."
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The installation process was awful with missed appointments, incorrect hardware shipped, etc; however, this was largely Bell's doing and not Teksavvy's.
After the first week, there has been an hour of downtime which I don't have a reason for at this time. Otherwise the connection has been stable and fast.
UPDATE: Nov. 10, 2011
I did suffer through ~4 days of downtime due to some issues at the remote.
I have had to report at least 3 tickets for this issue. The first was mistakenly closed by someone because they transposed the date and thought it to be an old issue (8/11 vs. 11/8) The second call resulted in a "fix" that lasted a couple of hours before the connection went down again. The third call made yesterday (Wednesday) resulted in someone coming out this evening to resolve the issue.
All in all, a much longer path to resolution than I would have liked, but at least the issue has been resolved and communication from TSI excellent.
UPDATE: Mar. 3, 2013
Everything has been running rock solid since the the last review. I'm thoroughly satisfied with Teksavvy's offering and today placed the order to upgrade to the 50/10 service.
UPDATE: Apr. 12, 2013
There were some issue with the upgrade to 50/10 in that:
1) Bell scheduled the work to be completed a a week from the order date. (kind of a long lead time to switch a profile)
2) Bell marked the upgrade ticket completed without actually doing anything
3) I had to open a ticket with Teksavvy to have Bell to get the original work performed
4) Bell arbitrarily set the profile such that I could only test at 46Mbps downstream
5) I had to open a ticket with TSI to correct this profile, but Bell refused to acknowledge the issue
5) I had to escalate the speed issue with TSI so that my profile would be set as it is for other TSI customers
6) TSI came through and got the profile set correctly
Since that ordeal, the connection has been rock solid and fast. It tests at just over 50/10 using speedtest.net
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Service issues Hello,
I see that DavidF is dealing with your issue right now. I'll keep an eye on things. Please update your thread in the »TekSavvy Direct forum once the tech has gone by. Please make sure someone is available to let Tech verify connection at residence.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| Re: Service issues Hi Martin,
I will certainly update the direct forum once the Tech has come by. I have already cleared my client meetings for today and have been home since 11am given that there is a 12-5pm window provided.
As of 14:40, nobody as shown up.
I am hoping we can get this resolved and solid once again so that I can amend my somewhat scathing review.
Thanks,
Kev | |
| | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: Service issues Reviews are important, but not as much as making sure our customers are satisfied. I know we do say much of the time that we don't have control, but we don't stop pushing to fix issues are customer experience.
Let me know how it all turns out.
Martin
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | | | s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| Re: Service issues Martin,
It did not turn out well.
The tech simply confirmed that there was nothing wrong on my end and that there is an issue at the main switch. He mentioned something about limited numbers of Fibe25 ports leading me to think that may be, as a TSI customer, I've been "bumped".
Please review my update in the direct forum and give me a call.
Thanks,
Kev | |
| | | | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: Service issues It doesn't mean that you are going to be bumped... as mentionned in the Direct forum. It may not be a bumping situation. In any case we have already escalated the issue to see what's going on with this.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | | | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | It's looks like your service has been reestablished as of 6h18pm | |
|
 TSI AlanPremium
join:2012-11-22
Chatham, ON | April 12, 2013 Service Review Hello,
Thank you for your latest update and feedback.
We do apologize for the rough spots in your recent upgrade to the 50/10 DSL service.
We also appreciate your understanding that some of the issues were beyond our control.
However, know that we will always do whatever we can to make things right for our customers!
Regards,
Alan
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TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
| | s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| Re: April 12, 2013 Service Review Alan,
TSI has been great and the day-to-day service is excellent. The connection has been reliable and fast.
The only time I've had issues, they have been related to Bell.
• Initial install botched and appointments missed - took about 2 weeks to clear up
• Connection downtime resolved by Bell after 3 support calls created
• Bell mandated rental Cellpipe modem spontaneously rebooting due to firmware bug - took 6 months for Bell to address and resolve
• Upgrade from 25/10 to 50/10 - two weeks to clear up
• Bell mandated Sagemcom modem won't do a true bridge mode and is limited to 35Mbps downstream - Bell is forcing the rental of this POS with the 50Mbps service
• Bell mandated Sagemcom modem goes into a pseudo online state where it is online but doesn't actually function - I'm told is resolved with power cycling - hardly reliable
Since the Cellpipe issue was severely impacting my consulting work (I work from a home office every day conference calls dropped, connections dropped), I went out and purchased a ZyXEL P-870 VDSL modem and having been using that since January 2012.
Note: I have been forced to pay $8/month to rent crap, buggy, locked, defective modems - this issue still hasn't been addressed - either deliver working, reliable hardware, or let me use my own (without taking $8/month from me).
Anyhow,TSI has been great - Bell, lobbyists, & the CRTC, not so much.
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| | | | | Re: April 12, 2013 Service Review Hi Kev,
Thanks for the update on your review. I can totally understand your frustration with the modem rental issue. We are working on getting that mandatory rental removed as part of the service, but we don't have a timeline yet on that. Just know we are working on it.
I'm glad that the service with us has been good and consistent on our side. I apologize for the difficulties along the way when dealing with vendor issues. We'd definitely like things to go more smoothly.
Again, thank you for keeping your review updated. We appreciate knowing when things are going well and when they're not.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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