how-to block ads
|
next review in page
Review by romeomont 
member for 6.2 years, 29 visits, last login: 35 days ago
updated 41 days ago
 Belleville,ON
 $34 per month about 365 days "Customer support is world class" "Intercompany communications is always terrible, service still doesn't work correctly after a year." "Great prices with great customer/tech support services."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I don't know where to begin but hopefully by some small miracle this info might get to the right people to get Bell to pay attention to a market where there are issues and FIX THEM.
So I was a Bell customer for most of my life and had 5/6meg DSL for many many years. Well it's now 2013 and still here in my city we still only have 5/6 megs.
I decide that I want to try and see if I can get more out of the connection so I have a tech come out and low and behold my line qualifies for 15 megs down and 1088 up but something is preventing these from being stable. Every night from 9 pm until after 2 am the connection drops randomly--at least once. Sometimes it loses full DSL sync, and sometimes the speed just drops to 0.0000001kbps (i.e. useless).
They have sent tech after tech and they just don't care to send someone during the time in which the issue occurs. They always come at like 3pm when there is no issue and they just pawn it off. So myself and all of my neighbors are stuck with these garbage-like speeds. LAY SOME FTTN's as we have NONE in the entire city.
This has been going on for almost a year now with TekSavvy and although everyone on the TekSavvy team has been amazing the problem still exists and no one wants to bother to fix it.
It's beyond frustrating. I've tried cable and it's worse because the congestion here from 4:30pm-11:30pm makes the connection useless at less then a meg. In which Cogeco doesn't even bother to admit there is a problem.
As a Canadian I'm disgusted at the internet speeds and choices that we have. We are nearly dead last on the list for industrial developed nations for speed and quality of service(physical quality).
Although this doesn't reflect on TekSavvy directly as the lines are leased/wholesale business, there should be better communication between the 3rd parties and the host of the network.
I would very much like better physical internet service.
I do love you though TekSavvy.
Comments:
 | next review in page (previous review)
Review by morisato
member for 5.1 years, 841 visits, last login: 1 days ago
updated 41 days ago
- Oshawa,ON
- $73 per month
- about 30 days
 Bell Canada- "Independant Isp , Cheaper than bell -"
- "alot of changes going on so you have to be careful not to fall thru cracks"
- "New to the world of Bigbox Isping but trying to Keep its Mom & pop Image"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
So , just a note alot of what i said below has changed and or worked out in teksavvys favour so i am back with them on cable And happy!
************************************************************
Okay so I lied with my last review and because i paid 100 bucks for activation so i stayed with savvy for a year, on 25/10, now during prime time evening hours i experience slight congestion speeds lower to 10-15 mbps some nights, also Recently Teksavvy decided to betray its customers by not opposing the disclosure of its customers private info In any way shape or form, they even Agreed to this arrangment Prior to going to Court with The company in question by there own admission This does not directly affect me but i feel as a customer i have been betrayed and will be voting with my wallet soon. I hope teksavvy does well but its no longer the isp of the customer.
Long hold times for phone service the Only good techs are here on dslreports generally. and with the new Owner/management taking the company more into a Bigbox Direction and less of a Customer first value isp. Also they are among the Highest priced of The Independent Isps Now, which would be fine if they offered a premium but they do not have anything that Differentates them from the crowd in a positive fashion.
I am Now Looking at switching to Ebox for a savings of 15-20 dollars a month on a near identical Package.
Comments:
  AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN. | Nopers Nah.. Teksavvy is nothing like Bhell | |
| |  Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
 ·Rogers Hi-Speed
 ·TekSavvy DSL
| Re: Nopers said by AkFubar:Nah.. Teksavvy is nothing like Bhell
lol, and the rest of your post is where? He's having billing issues..... Just like Bell does all the time. Simple comparison, your views to your beloved TSI is irrelevant to other customers issues. | |
|
 hm
@videotron.ca | Have to ask this quote:
also Recently Teksavvy decided to betray its customers by not opposing the disclosure of its customers private info In any way shape or form, they even Agreed to this arrangment Prior to going to Court with The company in question by there own admission This does not directly affect me but i feel as a customer i have been betrayed and will be voting with my wallet soon.
I have to ask this. Do you think Ebox would even do what TSI has done so far by insisting that they inform their customers?
Ebox won't even answer the simplest of questions, let alone have any sort of compliant privacy policy, as required.
So it just got me thinking why you say the above, yet also state you are moving to a company that shows they have zero regard for their users privacy and privacy laws.
It made me scratch my head.... | |
| | Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX
| Re: Have to ask this Teksavvy merely insisted that they follow notice and notice which is actually in the law.. nothing special there, as far as if ebox is better privacy wise As of this current date They have not yet Proven Otherwise Maybe they will In future or maybe the mass exodus of users from teksavvy will Make isps in canada Think twice before sending a message that says we are not worth the effort.
--
Every time Someone leaves Sympatico an Angel gets its wings.
| |
|
AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN. Reviews:
·TekSavvy DSL
| . Tx... Yeah right... one guy has billing problems and it's just like BHell. In case you don't know it BHell has millions of customers and millions of billing issues as you suggest. Hardly an equal comparison. Take you flame somewhere else. It's no secret you don't like TSI why continually hang in their forum.
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility. | |
| | Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
1 edit | Re: . said by AkFubar:Tx... Yeah right... one guy has billing problems and it's just like BHell. In case you don't know it BHell has millions of customers and millions of billing issues as you suggest. Hardly an equal comparison. Take you flame somewhere else. It's no secret you don't like TSI why continually hang in their forum.
1. You're now replying almost 1 year later? lol...
Seeing as i donated money to this great community you're one to speak. Since you speak so openly about how and where i should "hang" maybe you should put in a few dollars to help DSLR. Member since 2005 yet you haven't contributed to this awesome site. Little surprised since you try telling people where they should "hang"
I don't know how many times i need to tell you this your fanboi'ish ways do not help Teksavvy. You talk to me about flaming yet your reply to this review says nothing but a trolling fanboi with nothing good to say.
This is a review, leave it as such. Don't spew your fanboi crap in here.
The numbers between Bell and Teksavvy have nothing to do with it. The review simply states he was having the same billing issues. Who cares about the number of users. Your argument there alone make's it even more a joke since Teksavvy shouldn't be having the same billing issues. After all they don't have the millions and millions Bell does right?
Quit fighting with every customer that doesn't like Teksavvy like you do. Each is allowed their opinion, but you shoving your love for TSI down everyones throat gets a little irritating. TSI doesn't need groupies | |
|
| |
| next review in page (previous review)
Review by sppena
member for 5.9 years, 133 visits, last login: 41 days ago
lodged 41 days ago
- Toronto
- $54 per month
- about 4 days
- Bell Canada
- "No Contract, Competitive Prices, Good Speed, Prompt Services"
- "Coordination with Bell negatively impacts customers"
- "Top tier ISP that other telco should aspire to be."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Been a Teksavvy customer since 2007. During April 2013, I inquired then ordered the DSL 25/10 package due to the recent price changes to upgrade my 16/1. Below is my upgrade experiance:
April 3 - Two technicians came in as schedule and notified me I all set to go. However my usual login credentials (@wiredhighspeed.com) did not work. I was then informed by cs tech that it changed back to @teksavvy.com. This should been communicated properly..
April 4 - Conducted speedtest but the result shows my old 16/1 profile. Didn't call TS since I thought it was probably timing with Bell.
April 5 - After two days, speedtest result was still 16/1 so I opened a ticket via TS Direct. Received the following response: "Please be advised, if there are no problems found to be on Bell's network there will be a possible service charge of $87.70 for the diagnostic testing. This includes but is not restricted to any remote testing which is performed and does not necessarily include a tech visit to the premises."
Disappointed reading that feedback, but I had no choice but to proceed; either potential pay the fee to get my 25/10 profile or don’t pay the fee and still be at 16/1 but paying the price for 25/10 + modem rental which doesn’t make sense.
April 8/9 - Came home from work and did a speedtest to my surprise I now have the 25/10 profile. Quite content with the consistency during peak hours. I average over 21mbps dl and 9mbs ul between 6pm to 11pm, did another test in the morning and got the full 25/10.
Currently awaiting response if I am going to pay the $87.70 fee.
Overall not the smoothest transition, there are many technical things that should have been done prior giving me (or the consumer) the full go ahead that the line change is complete and ready for use.
That being said customer service was prompt and knowledgeable, speed so far is consistent, pricing is good (would be great without the rental fee) and more importantly no contracts.
Good job Teksavvy
Comments:
| | Review Hello Sppena,
Thank you for the wonderful review!!! I’m glad to read we were able to ensure your DSL profile is set correctly to the 25/10 mbps connection. It is also fantastic to hear your receiving consistent speeds!!!! I do apologize it took a few days to get your profile set to the correct speeds for you, and that there was some confusion with your log in for the modem. The login absolutely should have been informed to you correctly, I personally apologize you had to call in to receive the correct login. The verbiage you were read on April 5th is our standard verbiage we have to read every time we open a ticket with our vendor, (even to correct the profile on an account). The agreement to the verbiage allows us to go forward and correct the issue for you.
You mentioned the rental fee for the modem. In the next few months we will be introducing the option to purchase the modem instead of renting it. All the details are still being worked out; but as soon as it is available it will be posted on here and also on our website www.teksavvy.com.
Overall I’m very happy to hear everything is set up correctly and working as it should for you.
Thank you for being a long standing customer of ours, and please continue to update us on your connection.
Thanks again
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
|
| |
| next review in page (previous review)
Review by CindyH
member for 42 days, 0 visits, last login: 42 days ago
updated 42 days ago
- East York,ON
- $39 per month
- Bell Canada
- "It works"
- "They're becoming more and more like Bell and Rogers"
- "I'd purchase services from elsewhere in the future. Would not recommend."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been a Teksavvy customer for years and also have their homephone service.
Recently I browsed their site and noticed I was paying 35.99 for 6MB/300GB when I could have had 15MB/300GB for cheaper (32.99).
I called the customer support and they happily upgraded it but said I needed "new wires" and it would be a 50.00 charge for their tech to come out. This was a lie.
The tech came out and didn't know why he was sent because I'm already a customer.He told me the speed change is done remotely and to try a speed test. Sure enough,the speed is 15MB.
I called Teksavvy again and asked for a 50.00 credit and they refused.
Their site says the speed change fee is 25.00 but this 50.00 was an activation fee.
Looks like they cancelled my account just to gouge me for a 50.00 activation.
This is how they treat longtime customers
I will not be recommending Teksavvy to any more friends.
Edit: Teksavvy has credited me 25.00 for the troubles.
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Let me look into this. Hello,
Very sorry too hear how this all went down.
Would it be possible to have you send me a PM.
TSI Martin
You are correct that there is a price difference between 6M & 15/1. The $50 free is to upgrade the Line Card at the Central office as you are changing from a Legacy Gas service to an FTTN service. It is unfortunately not simply a speed change as per our Vendor but an actual upgrade.
As for the cancellation, I'd like to look into this as we don't simply cancel our customer services. There is a change of service to place the new order that does create a cancellation request for the 6M service, but the 15/1 service should not have been cancelled.
Thank you,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork | |
| | CindyH
join:2013-04-08
East York, ON | Re: Let me look into this. Thank you Martin for your help. | |
|
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8
1 edit | Clarification Hi Cindy,
Thank you for posting a review. I am sorry that you feel frustrated by the experience. I see that you have PM'ed Martin and he will be helping you with the fee.
I wanted to clarify a few things for you as it seems you feel cheated by the price difference however I assure you that this is a case of timing.
Recently, a couple of weeks ago, we made a change to all of our DSL packages, allowing us to reduce rates for our new and existing customers. This is why it looks like you are paying more for a slower speed. In fact, we are still in the process of changing our existing customers over to the new rates. This means that if you would not have upgraded, you may received a lower rate for your existing package (depending on exactly what you had as some packages stayed the same but bandwidth may have changed). But since you have opted to upgrade to a higher speed (great choice in my opinion), you will be able to receive faster services at less than what you are currently paying for, much sooner.
As for the confusion on the website about the upgrade fee. I certainly apologize for this. We are currently in process of upgrading our site to make that a little less confusing 
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
|
| |
| next review in page (previous review)
Review by kyip87
member for 3.8 years, 114 visits, last login: a few hours ago
updated 43 days ago
- Toronto,ON
- $37 per month
- about 13 days
- Bell Canada
- "Decent connection. Good Customer Service Reps, do what they can"
- "It seems there's always bumps when signing up/upgrading"
- "Good once it's up and running. Must be patient"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was with Bell Sympatico originally but for certain reasons decided to cancel them. Had some choices, Acanac, Velcom, and Teksavvy. Ultimately chose Teksavvy since i heard some great things from them and a couple of my friends were using them already. Setup was a breeze, customer service was very helpful and friendly. I am using the 200gb/month Residential DSL package, and paying roughly $29-30. The good points are definitely the price, speed of connection, and customer service which are all very good. But for awhile now my connection has been somewhat unstable and drops constantly/randomly for maybe an entire day or two then the problem would subside and return maybe a few weeks or months later. Ive called in for help and they have put in tickets for bell to check my wiring, but like i expected Bell hasnt really found/fixed the problem. However, other then this the service is excellent, especially for the price
you pay for. Highly recommended for great price, decent connection speeds, and great customer service.
Update: About 2 years since i left this review, I'm still with Teksavvy and my previous connection issue has been solved long ago. As of this moment I have no issues at all. Still paying the same 29-30$/month for a decent 3.5 - 4meg dl speed(200gb cap, the cap is more important to me; as long as im getting 3-4megs dl im happy) and the customer service is still excellent.
Update July 5, 2011: Still with Teksavvy DSL, still working good at 3.5-4meg, still paying $30~, But with 300gb cap now instead of 200gb. Customer service is... Don't know cuz i never needed to call in. Everythings good. Can't wait for higher dsl speeds to roll out
Update Feb 4, 2013: Still here with Teksavvy DSL, now they have upgraded the speed to DSL 6 getting about 5meg but the price went up a bit.
I've also been considering to upgrade to DSL 15 but the ridiculous $95 activation fee AND $25 speed change fee is holding me back...I understand it's because Bell has to send a tech over and the $25 goes to a "profile change"... But I thought if I've been a customer for 4-5+ years straight with Teksavvy I could get some kind of discount or fee waived
Update: Feb 13, 2013: Today was my upgrade day to DSL 15meg, At the moment I'm not impressed as I've only reached a max 9meg and as I'm writing this the speed actually decreased and I'm only getting about 7meg. I'm hoping this is just a temperary issue since it's the first day of activation and the speed will go up overnight. Honestly was dreading something like this would happen and I would not have upgraded if I knew this was going to happen. If the worst comes and they tell me the max speed for me is 9meg then the logical thing for me to do is to downgrade to the DSL 10meg package I just hope they don't ding me extra $$ for downgrade of speed
Update: Feb 27, 2013: No connection drop for 3 days now, everything seems to be running okay after two weeks of tech support/3 tech visits(including the first one on install date). Problem was due to Bell Telephone box outside being faulty so they had to fix that and attach in a new phone line through the entry point of the house. getting 13-14mbps on DSL 15/300gb cap which is acceptable for me. Paying a total of $52/month where it is $49.99+tax @ Bell for DSL Fibe 15 with only 60gb/montly cap. All in all I am now satisfied with the upgrade in speed/connection as long as nothing else goes wrong. Thanks Teksavvy
Update: March 8, 2013: Prices changing for the better for current and new customers that jump aboard before the year long promo is up. Currently paying about $52 after tax for DSL15/1 300gb cap... the promo price will lower my bill permanently down to $36.99+tax = $42, awesome stuff once it happens! There are also more speeds for those of you that require it
Update: April 8, 2013: I am now only paying $32.99+tax for DSL 15/1 300gb. Connection has been super stable, did not need to restart once since the issue was fixed back in late february. Couldn't be more satisfied with Teksavvy
Comments:
| | Response. Hi There,
There is only a $95 activation fee. Additional $19.99 if you have a dry loop, however you do not pay for a speed change fee as well. If you are still interested in signing up I'd be more than happy to answer any questions you may have concerning the upgrade. | |
| | kyip87
join:2009-07-27
Toronto, ON | Re: Response. I tried signing up to upgrade to DSL 15 but it gave me an error before entering the confirmation page...Will I have to call in to upgrade my service? And also will my current filters be okay? | |
| | | | | Re: Response. Hello,
If you are unable to complete the upgrade via the my world customer portal than you would have to call in to place the order yes.
I'd just like to clarify the pricing with you as well so there are no surprises. As Liz mentioned the activation fee of 95.00 will apply (114.99 if you have a dry loop) and the 25.00 speed change fee will not apply.
However this will be treated as a new service so the activation fee, plus the first month of 15Mb service, will be due when the order is placed. Then, if there is any time remaining on your current 6Mb service when the 15Mb is activated that time will be credited back on your next statement.
For the splitters they would work fine for the 15Mb as well, but there will likely been a POTS splitter installed as part of the activation/installation which should eliminate the need for those splitters.
If you have any further questions don't hesitate to let us know.
Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) | |
| | | | | | Re: Response. I just had my DSl upgraded from 6 to 15mb. I found it is 14/15 MB early in the morning but it is usually down to 5/6 MB at night. Is it because of traffic? For the activation, the guy just came to my home to show me the speed changed, nothing has been installed or not "POTS splitter" installed. I am still using the old filters I have. Thanks, | |
| | | | | | | Re: Response. Hi There
If you message us in the direct forum I can have a look at your line to see what's going on and where the issue is stemming from. »TekSavvy Direct
Cheers!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
| |
|
| | re: review update 4/8 Hi,
Thanks for keeping your review updated. Glad you're happy with how the service is going.
Danielle
--
TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
| |
|
| |
| next review in page (previous review)
 Review by TA63
member for 12.4 years, 6077 visits, last login: a few hours ago
lodged 43 days ago
- there
- $42 per month
- about 6 days
- "Great monthly price"
- "Some confusion over price reduction"
- "Good value"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Order and install went very smoothly.
Comments:
| | re: Your Review Hi,
Thank you for leaving a review. I'm glad your install and service are going well. If you ever have any issue, please let us know in the »TekSavvy Direct and we'll be happy to help you out.
Welcome to the family!
Danielle
--
TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
| |
|
| |
| next review in page (previous review)
Review by Ternerito
member for 10.7 years, 1356 visits, last login: a few hours ago
lodged 46 days ago
- Delta, BC
- $67 per month
- about 9 days
- Telus
- "line quality, support"
- "Depend on incumbent for setup, some issues"
- "Like not to give my money to a mega corporation"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Got disgusted with telus sneakily introducing caps. Teksavvy still offers unlimited access, and is a Canadian company which does not outsource jobs. Also they have a good rep for support.
The only snag was the installation, which got postponed once (clearly TS is at telus' mercy here). On top of that, you need to be home all day to wait for the tech. Not a big problem if you are retired I guess, but both my wife and I work full time.
I think TS should put their feet down about this with telus. I can see the absurd requirement of being home all day loosing them some potential customers.
Line quality is excellent (25 down / 2.8up / ~10ms ping), same as telus was.
Comments:
| | Thank you Hello Ternerito,
Thank you for taking the time to share your experience with us. We always love getting feedback from our customers. I definitely understand the inconvenience in having to be available all day for a technician. Also I'd like to apologize for the delay in activation. Other than that though I'm glad to hear all is well and you are happy with the service. Thanks again for your comment.
Have a great day!
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
|
| |
| next review in page (previous review)
Review by dtsang
member for 9.7 years, 2283 visits, last login: a few hours ago
updated 48 days ago
- Toronto,ON
- $30 per month
- about 4 days
- Bell Canada
- "early activation, excellent telephone and online (BBR) support, low cost"
- "great service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered TekSavvy DSL on the day my telephone line was connected. There was almost no wait when I called to order the Premium DSL service (at $29.95/mo). The ordering process was smooth, and I received my SpeedTouch 516 modem in two days, shipped by Canpar.
The service was scheduled to be activated in Sept 4 but I plugged the modem in on Sept 1 and found DSL sync - the service was online and working! Currently on a 3 Mbps/800 Kbps profile and I'm looking to get that raised.
Absolutely no problems so far.
EDIT: added local telco (Bell Canada)
EDIT 2 (Sept 4 2007): Profile raised to 5 Mbps/800 Kbps without me even calling! Maybe my order kicked in... or maybe TSI is really on top of things!
EDIT 3 (Oct 23 2007): Updated monthly charge to include GST/PST. Fully satisfied with service after almost two months. Keep up the great work.
EDIT 4 (Sep 30 2008): Still going strong after a summer deactivation and fall reactivation. I had some trouble with the SpeedTouch modem but some resets fixed it. Go TekSavvy!
EDIT 5 (Feb 30 2010): Moved service temporarily to an Ottawa location. The new line was very flakey, so I asked TSI to downgrade the speed. They called me the next day to see if the fix had worked. Although they called the wrong phone number (I had several on my billing profile), the fact that they were proactively checking their customers' satisfaction is remarkable, and speaks to the amazing customer service provided by TekSavvy.
EDIT 6 (Apr 2 2013): Continued customer with TSI (DSL GAS 7/1 and POTS home phone in Toronto). No issues; continued happy customer.
Comments:
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Happy Customer makes us happy! Glad to see you are still enjoying our service after all this time.
Thanks.
Martin | |
|
| |
| next review in page (previous review)
Review by malocite
member for 8.9 years, 520 visits, last login: a few hours ago
updated 48 days ago
- Hamilton,ON
- $40 per month
- about 5 days
- Bell Canada
- "Great Price - 40 bucks for 25/10 DSL with 300 gig. Unmetered from 2am - 8am"
- "That dirty feeling you get knowing Bell is still getting some of your money..."
- "Probably the BEST ISP I have ever used. It would break my heart if something happened to this company!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Updated - April, 2013.
I have been with Teksavvy now since 2007. I started with a 5 meg DSL line in Toronto, moved with that to Hamilton, and this past month thanks to the great new rates upgraded from my 35 dollar 6 meg line to 25/10 service for only 40 bucks!
The installation went smoothly. Initially I was having speed issues and discovered a few hours later I was actually logging in with the wrong account (it was using the default Bell account) after correcting that I was getting 24.5 - 25 megs down and 9.5 - 10 megs up right away.
I am using the sagecom modem in bridged mode with my Netgear WNDR4000 running DDWRT acting as the router. Initially I was using my WRT54g and was having slow down issues that were later attributed to the aging router.
My speed has been awesome. I have seen downloads from newsgroups topping out at 23mbps and I still have bandwidth to watch Netflix or Youtube.
My favourite feature that Teksavvy offers is the unmetered access between 2 - 8. I have set all of my large downloads to not run until just after 2 ensuring all of my big bandwidth hogging applications will be done by the time I wake up in the morning. This leaves me with a huge amount of available traffic during peak times. I have topped out at 400 gigs one month with most of that being off peak.
If you are considering any ISP I would consider Teksavvy. If you are eligible for their 25/10 (or even their 50/10) connections (DSL) get them.
Their cable rates are quite high (but then again so is cable in general)
I also have the POTS home phone service from Tek which costs me another 30 dollars or so a month with very low long distance charges.
All in all I cannot say enough good things about Teksavvy and I would recommend them (and have done so) to anyone.
Comments:
 TSI AlanPremium
join:2012-11-22
Chatham, ON | Thank You Excellent news! Glad to hear your upgrade to 25/10 went smoothly.
We appreciate and value our dedicated customers like yourself. It inspires us to strive to do better each day.
Thank you for your continued support.
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
|
| |
| next page (previous review)
Review by jayelde
member for 49 days, 0 visits, last login: 49 days ago
lodged 49 days ago
- Fort Erie,ON
- $30 per month
- Bell Canada
- "Reasonable price"
- "Keeps slowing down for no reason"
- "I'll keep it until I find something better"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I signed up several years ago because of the value. As time went by the price increased and the speed remained pretty good. Now I'm experiencing slow downs. I have contacted TekSavvy and got some relief for a while, but lately the speed approaches dial-up. I logged on to DSLReports to see what's happening. I'm reading about Fibre Optics lines and other good stuff. Is there some place that I can get an update and review of what's happening. How do I get my existing services up to the 5Mb/sec that I am paying for? Is there a glossary explaining the alphabet soup I am reading about on this site?
I am paying bout $40/Mth for my TekSavvy service.
Jayelde
Comments:
|
|
