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Review by ftcnt  UPDATED: 53 days ago member for 5.7 years, 1494 visits, last login: a few hours ago
Toronto, ON
$113 per month
"Good connection, straight forward and no lies"
"I download a lot and having unlimited bandwidth makes it easy for me"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I switched over from bell and the transfer was smooth and happened exactly as they told me. I waited for the day, got my modem setup and here i am. Its nice to have someone in Canada answer the phone when you call and have a question or issue. My bill with bell always got screwed up and I spent hours talking to people in India trying to get them to resolve the problem. I'm glad im done with that.
Update...October 2009
Solid performance and I added a second line for school. I highly recommend this service 
Update...July 2009
I'm happy with the service that I am receiving and use their home phone service too
Update...April 2009
No complaints and definitely the best value for my money Keep up the good work!
Update...Jan 2009
Smooth sailing with the occasional bump in the road but otherwise the best ISP I have used !
Update...Nov 2008
Things are running smoothly and no problems to report. Satisfied with service.
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Review by Zyzomys  UPDATED: 54 days ago member for 1.5 years, 193 visits, last login: 2 days ago
Cantley,QC
$39 per month
"No downtime, no hidden service charges, bill never changes, great Canadian tech support"
"Wish they offered something faster but that is Bell's fault for not obeying the CRTC's ruling."
"Great value for money."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Left Bell Sympatico for Teksavvy. Purchased Unlimited with Up to 5M/800k received 6M/800k. Purchased my modem from Caneris, and Wrt54GL from Amazon.ca. No ongoing rental fee. Technical support was superb the one time I needed it. My problem was quickly solved and the person who assisted me actually works in Canada.
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Review by CheteBrown  UPDATED: 56 days ago member for 1.9 years, 6 visits, last login: 56 days ago
Lachine,QC
$29 per month
"Great Customer Service and tech support"
"None so far."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Well I had to order internet and a phone line for my girlfriends new apartment and I figured it was a great opportunity for me to test the waters with Teksavvy.
So far so good !
The customer service representative that took the order was very knowledgeable about everything she needed to get, she covered all the bases, even if it meant repeating the same "script" she must do everyday once the order is being confirmed.
The modem arrive several days before the installation data, and was already preconfigured for bridge mode with my router.
The service was installed as promised on the day of! GREAT !
The only ick was kinda on my part. Obviously I didn't read in the forums or the support section that tekksavy uses PPPoE (i'm so use to dealing with dynamic DHCP ISP's) that I had forgotten to setup my router for PPPoE... Furthermore my password that I chose was mis-spelled, but a simple call to tech support (no wait on the line) on saturday night @ around 20:30 EST resulted in my issue being resolved by a very friendly and knowledgeable technician by the name of Steve.
(i know some of you teksavvy employees are "trolling" around in these here forums, if you can track down these takes, please forward my Kudo's to him !!!)
All and all, it's to soon to call it in and say It's a right move, but so far so good !
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Review by graniterock  UPDATED: 57 days ago member for 6.7 years, 379 visits, last login: a few hours ago
London,ON
$29 per month
about 1 days
"Good price, competent non-scripted tech support"
"Problems on the Bell part of the network need to be referred to bell to fix"
"If you like your bell service and want to save money... TekSavvy is for you"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I've been a bell customer for many years. I ordered the teksavvy service 30 days in advanced and it was activated on time. Coincidentally the modem I had seemed to start having problems around the time I started the service but this wasn't teksavvy's fault. You do have to pay for your own modems, they will support them not but replace them for you (which is explained when you sign up). I'm saving about 20 bucks a month for a slightly slower speed but higher download cap as compared to bell. Which this pays for the modem I bought in less than 2 months. Tech support was useful in figuring out my connection issue which ended up being the modem. There was less than a 30 second hold time everytime I called in. It was refreshing to have tek support agents who critically think about the problem and made the effort to locate the actual problem. Even though the problem was the modem, the tech support agents didn't assume it was a problem on my end and ruled out problems that could occur on their side first. I am quite happy now that I have a new modem. I am totally statisfied that I made the change from bell to teksavvy thus far. My only wish would be that Teksavvy be able to access the same speeds that bell offers. But speed isn't everything.
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Review by twooper  Posted: 57 days ago member for 3.4 years, 130 visits, last login: 2 days ago
Montreal,QC
$40 per month (12 month contract)
about 3 days
"Excellent service. Knowledgeable staff. Nice people (on the phone, but probably fat)"
"Always improving their systems in my sleep. Keep it down, I'm trying to get some zzzz's !"
"Going on 2+ years now and seeing improvements and continued interest in their business."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Dry Loop, Static IP. 4-5M down 800K up. 200G Month - seriously enough. If you don't think so, maybe your not getting enough oxygen. Get out of the house!
Life is good.
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Review by syncrotic  UPDATED: 59 days ago member for 59 days, 3 visits, last login: 44 days ago
Elkford,BC
$60 per month
Telus
"Fast, good price, competent tech support, advanced features"
"Can't think of any."
"No reason to use anyone else for DSL in BC."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Solid DSL service at a reasonable price. Switched over from Shaw after I grew tired of the incessant harassment for going over their caps.
The service consistently maxes out the link speed of the DSL line. For me that's 3mbit down / 1up: faster service would be great, but the link speed is in the hands of Telus and is the best I can get in the area.
The modem is reliable, the tech support is easy to reach and knowledgeable, and you can get advanced features unavailable with other ISPs, like MLPPP and static IP addresses.
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Review by cognizantt  Posted: 62 days ago member for 171 days, 29 visits, last login: 34 days ago
Montreal,QC
$31 per month
Bell Canada
"High quality, low price"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I was on Videotron. When my contract was due to renew, overage costs would go from 30 (plus taxes) to 50 (plus taxes). I had highspeed. I always had overage costs. I paid about 65/mo total for monthly net service plus overages. With the increase, it would jump to almost 90/mo. They gave me 30gb bandwidth on the regular service one-year plan.
Since I use anywhere from 60gb to 160gb per month on download, the overall new cost was prohibitive.
I researched quite carefully the available companies in my area who offer DSL. I chose TSI; determining factor was consistently high reviews in this forum.
From the start, the CSR's I spoke to were friendly and professional. Service commenced with an overlay on my Videotron contract (I did this on purpose so I would have no interruption in net access); TSI started service a week after I signed up. No problem in setup, receiving their modem (i paid for it), and accessing their net.
Called Videotron to cancel. BLABLABLA why are you leaving BOOHOOHOO we have no choice but to increase overages BLABLABLA oh shut up already. Fed-up, on another call, I finally said I would have no computer so I didn't need net access. Fighting a customer on cancellation is wrong.
I'm on TSI's 5mb plan, 31.45$/mo tax included.
Let's do the math:
Videotron: (if I stayed) 90$/mo including overages (never higher than 160gb/mo) TSI: 31.45$/mo (200gb included in plan).
Savings: approx 60$/mo
Downside: Lower download speed (avg 5.3mb) but I knew this when I joined so this isn't a negative point. Upside: $$$ in my pocket.
I'm happy with everything, tho today I'm annoyed because they emailed me a 5 hr interruption of email service. It's 16 hours and 24 minutes later and still no incoming email (another thread I saw explained the delay). pfft I can live with it
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Review by JMJimmy  Posted: 62 days ago member for 1.3 years, 32 visits, last login: 6 days ago
Kingston,ON
$55 per month (month by month)
about 4 days
"Best communication & honesty I've had from an ISP"
"They're Bell wholesalers... but what can you do?"
"No one better."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Cons:
Few... sales wasn't as informed as I would have liked them to be about the technical end, but by far more knowledgeable than Bell's tech support so kudos. Install takes a few days longer than it should, but again, wholesaler issue - nothing can be done for the first 3 days it seems just because of Bell's crap.
Pros:
Everything else. Intelligent tech support that actually listen if there's an issue (no canned Q&A), fast response to everything, communicative, honest, and relatively inexpensive.
I would like a better price ($39.95+$4 for MLPPP + band charges + tax) but for unlimited bandwidth and throttle bypass it's worth it. It's also $15 cheaper than my previous Bell contract which was only 2mbps faster and capped + throttled.
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Review by caesu  Posted: 62 days ago member for 65 days, 16 visits, last login: 5 days ago
Woodbridge,ON
$29 per month
Bell Canada
"Extremely reliable, FAST, high bandwidth limit (thank you!), excellent price and service"
"None really, just want Bell to stop bothering TSI"
"Join TekSavvy if they are available in your area. Period. No regrets here."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Any company that interacts openly with their customer base on all issues deserves my hard earned money. Rogers has been ripping me off for so long, my only regret is not joining TSI any sooner. Highly Recommended!
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Review by quanta  UPDATED: 62 days ago member for 7.5 years, 2884 visits, last login: 2 days ago
Etobicoke,ON
$30 per month
about 30 days
Bell Canada
"It's nice to call a company where the reps recognize your voice"
"Some difficulty switching over from VDSL, but a happy ending overall"
"Works just as well as the ILEC, at two-thirds the cost."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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After eight years with Bell Internet, I decided to look for more economical alternatives, and have arrived at TekSavvy. I am on TekSavvy's Premium service, running a self-purchased Thomson SpeedTouch 516 with v6.0.22 firmware.
TekSavvy had received favourable reviews from my personal friends and the DSLR community, and I was not disappointed. The phone reps are knowledgeable, efficient and friendly. Calling a second time in one day, one recognized me from my voice. Wait times were virtually non-existent.
This was just as well, as my switchover was quite painful. I was transitioning off Bell CondoTV, aka VDSL, which is an atypical situation. I wanted minimal downtime, while such changeovers could take up to 5 days to sort themselves out. It involved a lot of calls to Bell and TekSavvy to sort things out. Unfortunately, there was a lack of experience in handling VDSL from both parties but TSI remained good sports about it all and worked hard to sort things out.
TSI managed to get DSL hooked up in under a day, however I received no sync. However, one quick call and a Bell technician arrived the very next day. To Bell's credit, he too was knowledgeable and efficient. The culprit: no one had bothered to connect my line to the OPI-DSLAM.
In the end, the switchover wasn't completely smooth, however I only lost a day and a half of Internet service. TSI's customer service won the day.
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