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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1109 reviews (919 good) (78 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by carlom See Profile

  • Location: Laval,QC
  • Cost: $51 per month
  • Telco party Bell Canada
Good "Pre-Installation info and modem delivery"
Bad "Installation was a nightmare and TekSavvy insists on charging me for service when they were never able to get me connected"
Overall "You get what you pay for. Horrible installation and questionable billing practices, avoid at all costs"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·Videotron
I am currently on Cable Internet (with Videotron) and consistently get 15/10 speed but the high price drove me to explore options. I decided to give TekSavvy an opportunity. When I ordered the DSL 25/10 service, I had high hopes and was excited about potentially improving my speed and bandwidth at a significantly lower price. Here's the story:

1.) Ordered 25/10 via the website. process was simple and smooth. No issues

2.) Modem arrived about 3 days later. No issues.

3.) On the date of installation, I was told 2 technicians would pass by, one would work inside the house while the other (the Bell technician), would work outside.

3a) The 1st technician arrives around 2 pm. Installs a POTS splitter at the point of use (my living room), plugs in the modem. There is no DSL signal but he says that's normal because the Bell (outside) tech hasn't done his work yet. All told, this 1st tech was present less than 15 minutes.

3b) After waiting around all day and not getting a DSL signal (flashing light on the modem) I open a chat session with TekSavvy asking if they could confirm if the Bell Tech hooked up the DSL. I'm told to wait until the next day, everything should work

4.) On Day 2, there is no DSL signal. I call TechSavvy Support

4a) Phone tech tells me Bell (outside tech) had confirmed they passed by and the DSL should be hooked up. Phone tech says they are concerned it might be my inside wiring. Asks me to take the modem outside to plug it directly into the Telco DEMARC jack to see if I get DSL signal. I trudge through 3 feet of snow in my back yard and plug the modem into the DEMARC. No DSL signal. TekSavvy Phone Tech says he'll open a ticket with Bell Canada but warns me that if they find there is a DSL signal at the DEMARC, I will be charged ~$90. I figure it's a small risk and tell him to go ahead.

5.) Day 3, Bell dispatch calls to ask if their technician can pass by in the afternoon to do the testing. I agree. Bell Tech arrives at 5 PM. He goes to Bell Neighborhood NODE and returns to my house. Informs me the DSL was never hooked up at the NODE. He then spends the next hour outside at Telco Box and on the Bell pole, comes back and tells me all is good. DSL signal works at the DEMARC. We connect the Modem to the splitter (in my living room),and, guess what, no DSL signal ! He tells me it's the wiring inside my house and I have to deal with TekSavvy on that issue.

6.) Day 4, I decide to take the modem, trudge through 3 feet of snow in my backyard to the Telco box and test the DSL signal myself. Lo and behold, no DSL signal at the DEMARC !!

7.) I call TekSavvy and politely inform them I have had enough adventure and would like to cancel the order. Clearly, given the above, it's best to just realize this won't work and just move on. The TekSavvy representative asks me if I'd be willing to have another technician (the 4th) come by, I told them it was pointless given the experience. Especially since I would be risking the $90 Bell Tech charge. 4 days of effort was much more than I signed up for, especially since I paid for installation.

Here's the worst part:

Even though I was NEVER able to get a DSL signal and the service was NEVER rendered, TekSavvy tells me I will not be refunded for the 1st month of service ($44.95 + tax) or the cost for installation and they will accept the modem return but I will be charged a $25 restocking fee. I told them I would not argue regarding the cost for installation (the guy did show up) or the modem restocking fee (I wanted to be a nice guy) but the fact they would not refund the 1 month of prepaid service was ridiculous !! Keep in mind, I did all I could to get this to work, I was polite to their telephone reps and technicians, I personally assisted by checking the DEMARC twice and NEVER, not for a second, got any Internet service (a fact their phone technician confirmed). And TekSavvy feels justified not refunding the month of service? Charging for services NOT RENDERED is akin to THEFT.

I would expect a responsible company to acknowledge the above experience and agree to a refund in full, however, given TekSavvy is essentially a reseller, I figured I'd be completely fair. I didn't argue the installation charge(although with no DSL signal, I think I'd be justified in asking for this to be refunded as well), I didn't argue the modem restocking fee (although I doubt the modem was new, as advertised) but when I was told I'd have to pay for the month of service, which was never delivered, well, that's is just too much. As I said earlier, charging someone for a service you DID NOT DELIVER is unethical and akin to theft.

I will post the above story to all relevant websites until I receive proper resolution to my grievance.

member for 117 days, 7 visits, last login: 90 days ago
lodged 108 days ago

Comments:

TSI JonD
Premium
join:2013-07-29
Chatham, ON

1 edit

Review

Hello Carlom,

Thank you very much for the review and for bringing this to our attention. All feedback is appreciated. I'm very sorry to hear about the frustrations you've had with this install. I would be more than happy to look in to this for you but I will first need to ask you to create a ticket here.

You will simply click the drop down menu and select "DSR - I was instructed to create a ticket."

Then from there simply provide as much of your account info as you are able to and we will be able to assist you shortly.

Regards,
Jon
carlom

join:2013-12-21
Laval, QC

2 edits

Re: Review

Ok. As requested, I have opened a ticket ( ticket # 48838). Let's see where it goes from there. I'll post progress on this review as well.

Review by bobbydegazio See Profile

  • Location: North York,ON
  • Cost: $53 per month
Overall "Unreliable connection and long wait for support"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I've been with Teksavvy for almost a year and almost every night of the week around midnight the connection stops working for about 15 minutes to hour and half. I called the support which always takes about 30 to 45 mins to get an agent and they never gave me any straight answer. I was with Rogers and Bell before and the only reason I switched to Teksavvy was b/c it's cheaper so I guess you get what you pay for. If you don't mind long wait to get support or connection interruption that this company is for you but I'm thinking of switching back to either Bell or Rogers as I need a steady and stable connection

member for 110 days, 0 visits, last login: 110 days ago
lodged 110 days ago

Comments:

TSI JonD
Premium
join:2013-07-29
Chatham, ON

Review

Hello bobbydegazio,

Thank you for the review. We appreciate any and all feedback. I'm very sorry to hear about the reliability of the service. I can assure you that this should not be the case.

In regards to the wait times, again this is not normal. Unfortunately due to the ice storm in the GTA area our wait times have gone up quite a bit.

We would be more than happy to assist you with the connection. Please post in the direct forum with your account information and we will assist you as soon as possible.

Regards,
Jon

Moonman
Shootin' You The Moon
Premium
join:2001-12-30
Melbourne, ON
Reviews:
·Execulink Wireless

Re: Review

said by TSI JonD:

In regards to the wait times, again this is not normal. Unfortunately due to the ice storm in the GTA area our wait times have gone up quite a bit.

haha...that's a load of crap. I get the exact same thing, each and every time I've called tech support. Going back over the last 3 years. Hell of a long ice storm.
--
"Google Is Your Friend"

Review by nohead See Profile

  • Location: Brossard,QC
  • Cost: $31 per month
Good "Great ISP for the price"
Bad "None to date"
Overall "Excellent customer support"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I've been with Teksavvy for almost 7 years now and it's been trouble free. I don't remember the last time that I've got a down time. (Wait! I kinda remember maybe, probably, something like once...LOL)

member for 9.8 years, 864 visits, last login: 53 days ago
updated 119 days ago

Comments:

TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

Re: your review

.

TSI Keith
Premium
join:2012-07-09
kudos:3
And now from the right account (lol):

Hello nohead,

Thank you very much for sharing your experience with us here, we certainly appreciate the feedback.

I just wanted to personally thank you for your continued support despite the issues you had....... once?

Don't hesitate to let us know should you need anything in the future.

Have a great day!
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )






Review by rasec See Profile

  • Location: Toronto,ON
  • Cost: $28 per month
  • Install: about 7 days
  • Telco party Bell Canada
Good "Good service, excellent tech support, fair and reasonable price."
Bad "None so far."
Overall "The best value-price DSL provider currently serving Toronto."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Package: High Speed DSL 7 - Up to 7 Mbps Down / 1 Mbps Up - $24.99 per month
Order and installation simple and straight forward. No inconvenience at all.
Modem options available through TekSavvy, but the freedom to bring your own device also possible.
Compared to other major ISPs experienced (Bell Sympatico, Rogers Cable), faster and better tech support, and service much more fairly priced.

member for 120 days, 0 visits, last login: 120 days ago
updated 119 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

Your Review

Thank you for taking the time to review our service.

Please feel free to get in touch with us anytime you have any questions or concerns.

Best Regards,
Martin

Review by fred222 See Profile

  • Location: York,ON
  • Cost: $38 per month
Good "price"
Bad "Support is non existence. Teksavvy depends on Bell's support for DSL "
Overall "terrible service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I have my home phone line and Internet on DSL with Teksavvy. i used to be with Bell on DSL. I have had nothing but issues with their service. Both my home line and DSL drop intermittently. I get a lot of static on the line. I have called them numerous times but still nothing. Teksavvy is cheap for a reason. they really are not able to give support what so ever. I am considering leaving and possibly going to Rogers on cable.

I would like to update this review as of May 21 2013. David at Teksavvy support took ownership of my issue. We had to call the Bell techs to come to the house multiple times. They eventually found a bad distribution cable on the Bell side. My line has been static free for over a week now and DSL has been solid since then. Let’s hope it stays this way.

Thank you all for your support at Teksavvy

Update Dec 17 2013

The static on the landline came back. It worked fine with no issues until last Friday Dec 13 2013 then all of a sudden the static came back. Teksavvy support has not been helping me. Mathew in support wanted me to go home so they could run some tests. When I got home I called support Shawn answered and he said there were no tests that he could do. I am very confused. The support agents tell me different things. no one is willing to take responsibility for my issues.

I get a lot of static intermittently on the line. The static is quite obvious at the NID when it occurs. I have connected an analog phone on the NID and I still hear the static.

Numerous Bell tech have showed up but still nothing. Teksavvy wants to send another Bell tech again.

This is the last time I am going to wait for a tech to show up. If the problem is not fixed I'm looking elsewhere.

member for 1 year, 35 visits, last login: 121 days ago
updated 121 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

Static on the phone

Hello,

Very sorry to hear you are having issues with your phone service. Due to this, it may be the cause of your issues with your DSL service as well.

If you would please send me a PM TSI Martin See Profile or post in the »TekSavvy Direct forum. We would like to see what is happening and the reason why a Bell tech has not been sent to your house to fix the issue at the Demarcation point.

Please refer this review in order to help you better. »Review of TekSavvy DSL by fred222

Thanks & Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
fred222

join:2013-04-17
Reviews:
·TekSavvy DSL

1 edit

Re: Static on the phone

Hi Martin,
thank you for your reply. The Bell techs have come twice. They keep saying the line tests fine. There are times that I don't have DSL or dial tone. The problem is intermittent. The number that the DSL is on is [phone number removed for privacy] in the Toronto area.

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Re: Static on the phone

Hello Fred,

I see that you have messaged Martin and that you wont be available until after 6pm.

We will organize to have someone call you after 6pm to help resolve this issue.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog

Hambone

@rogers.com
Had a phone problem here, called India and they sent Techs out twice, no problem the techs say. Finally got a number in London, ON for service. Called it, problem fixed in two days. It was at a switching station miles from here. Furthest the first two techs I got when I called in to Bombay for service was the Bell panel just up the road.
fred222

join:2013-04-17
Reviews:
·TekSavvy DSL

1 edit

Re: Static on the phone

I think you are correct. I have been in touch with TSI support. They sent a tech to install a POTS splitter. I am 100% sure that the problem is at the CO not in the house. The problem is that everyone blames the house wiring/phone/modem.
In the weekend I heard a lot of clicking on the line. I disconnected all cable pairs going into the house at the demarc. I put an analog phone on the demarc. I could still hear the clicking very loud. To me this is a CO issue.
I'm still in communication with TSI support. Someone from support is trying to help me. I am hoping they are able to fix the issue.
fred222

join:2013-04-17
Reviews:
·TekSavvy DSL

Update

As of today May 05 my DSL and phone line are not fixed yet. TSI support calls Bell. Bell techs show up. First thing they do they remind me that I am not a Bell customer then they say there is nothing wrong then they leave. There must have been 6 or 7 techs that have shown up in the past month and half.
If anyone at TSI has a suggestion please let me know. Maybe there are other option? My DSL and phone lines were down from Saturday morning till Sunday morning. They just came up now. I know they will go down again. I am sure you have seen this scenario before, any ideas?

TSIElizabeth
Premium
join:2012-08-20
kudos:6

Response to Update

Hi There,

I'd like to have a look into your account to ensure that everything is in order and ensure the miscommunication you experienced didn't affect anything. I'm hoping this most recent bell tech will resolve the issue. Please feel free to open a ticket with us »help.teksavvy.com/hc/en-us/reque···orms/new so we can investigate or if you have any questions on the upcoming dispatch.

I look forward to hearing from you and thanks for all of your patience!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Review by donkey See Profile

  • Location: Montreal, QC
  • Cost Contract price not specified.
  • Telco party Bell Canada
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Acanac
I have been with Teksavvy for a number of years now. I have never had to call them on the telephone, because they have their direct forum here at dslr.

Any issues, and when I say issues, have not broken my dsl connection with tek, have been trivial and more to the point of being stuck on a crappy lucent/stinger remote that both I and tek have no control over.

My only issue is that, here in Quebec the 15/1 plan costs $7 more a month compared to my brethren in Ontario. Same tariffs for both Quebec and Ontario, but yet I pay more.

In closing, teksavvy has been great to me, their 300g cap with 2am to 8am grace period where it doesn't count (uploading doesn't count either for the entire month) I've easily stayed within my allotment for the month.

member for 6 years, 1953 visits, last login: a few hours ago
updated 121 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

Your Review

removed.

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32
Hi,

Thanks for your review. We always appreciate a good word from our users.

I'm waiting for an answer concerning the ON vs QC pricing for you.

Martin
donkey

join:2008-04-08
Montreal, QC

Re: Your Review

I had asked Marc about it in the past, he responded that he explained it in another thread, sadly I couldn't find it.
--
WestLink Cable is a SCAM
donkey

join:2008-04-08
Montreal, QC
It has been a few weeks, thanks for the reply/answer?

I could get a faster telephone answer than this! (that's sarcasm because everyone waits hours)
--
WestLink Cable is a SCAM
donkey

join:2008-04-08
Montreal, QC

Re: Your Review

Ok I take back that last comment, apparently rogers put a hockey stick in tesavvy's spokes and grinded their phone support to a halt.
--
WestLink Cable is a SCAM
donkey

join:2008-04-08
Montreal, QC

Re: Your Review

Good bye Teksavvy, it's been fun, but your inability to specify or prove why you have to charge me $7 more a month than someone in Ontario has driven me out. Godspeed.
--
JB Webs you say? Sounds like a SCAM to me!

Review by itchybag See Profile

  • Location: undisclosed location
  • Cost: $32 per month
Good "polite employees"
Bad "everything else"
Overall "buyer beware"

I ordered the 15/1 dsl 300 gb service. Everything was good, employees were polite and helpful. The day of my install is where things are sketchy and a downright pissoff. First off I was fortunate to be off that day since they tell you between the hours of 12-9. The telcon tech called me at 3 and said he would be over in 5 minutes, great. I let him in, he checked out my modem setup because Im using my own. We headed downstairs to check out the pots splitter and the line coming in from bell. Buddy started pulling wires out of the pots saying I don't need them for the service Im getting. Then he said I couldn't get the service I ordered because I would need a new line. After we argued back and forth he checked his email and work order and said he was wrong. He then said all looked good and that bell would finish the install. I let buddy out and thought all was good. Before this guy drove away I tried to make a phone call but the line was dead. I looked out and saw his truck so I grabbed my cell and called him back thanks to caller id. He never answered and it went to voicemail, I left a polite message asking him what he disconnected because I now have no home phone and to give me a call back. He took off, so I called teksavvy and told them to make a report. Im not paying for a service call to bell. Anyway this was Tuesday and Im still waiting for someone to call me back and encourage me to not bad mouth them, nothing, so here it starts. Well low and behold its 11:53 dec 13 as I type this and not a dam thing has changed. Pity help this teksavvy company if my house gets robbed now because I have a disconnected phone line and hence no home alarm. I will bad mouth this company until something to my satisfaction is done. Word of mouth goes along way, my parents are now not going to order teksavvy and a buddy at work who has them coming next week said he will now be cancelling.

member for 125 days, 0 visits, last login: 125 days ago
lodged 125 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

Thanks for the review.

Hello,

Thank you for taking the time to review your installation. As I can understand for what you have described is that you have home phone (unknown provider) and after your DSL install (Wet or Dry?) the home phone service stopped working. It's definitely not how we wanted your install to go through. That said, If you would allow me to look into the situation & see what we can do to rectify the issue, I'd appreciate the oppertunity.

Would you please post in the »TekSavvy Direct forum with your account information and a summary of what occurred. I will investigate & see what we can do to get your phone back up & running.

Thanks in advance,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
itchybag

join:2013-12-13
Reviews:
·TekSavvy DSL

Re: Thanks for the review.

home phone thru bell. ordered wet loop. telcon idiot disconnected my home phone, hooked nothing else up and left. I still have no internet or home phone. Im on a name basis with your employees right now. I did get a call at noon from a rep saying I should have my issues corrected today, but I wont hold my breath.

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:3

Re: Thanks for the review.

Hello there,

Thank you for your message,

I'm sorry to hear that this has happened. I would like to look into this further for you. Please post a thread on the »TekSavvy Direct Forum.

I look forward to further assisting you from there.

Thank you
TSI Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Review by modemport See Profile

  • Location: Montreal,QC
  • Cost: $38 per month
Good "Friendly company, low cost, management presence in forums, reliable service"
Overall "Long time customer, no regrets"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I signed up July 2009 and originally posted a review under another name. I had created this name awhile ago and have deleted the previous forum name.

I have no regrets about joining TSI. The rare time something goes wrong, it's back up and working in a short time.

I have the 6mb/800kbs package. I bought the SpeedTouch516 modem via TSI. The modem eventually acted up resulting in bad speeds; a tech determined it was a modem issue and promptly sent out a new one (the modem was still under their warranty). Years later, the modem is still working well.

The order & install process was good. I kept Videotron until TSI was running, then cancelled. I left Videotron due to their caps and overage costs. With 300gb on TSI, I rarely use more than half.

4+ years later, I'm happy with the service and cost.

member for 234 days, 285 visits, last login: a few hours ago
lodged 125 days ago

Comments:

TSI Chris K
Premium
join:2013-10-25
Chatham, ON
kudos:1

Review

Hi Modemport,

Thank you for taking the time to post your review. I'm glad to see that you've been a long time customer and are satisfied with our services. Glad to hear your modem is still running fine as well as everything else. Please feel free to reach out to us anytime, we'll be more than happy to assist or answer any questions you have.

Thanks,
Chris.

Review by Kardinal See Profile

  • Location: N of 49th
  • Cost: $28 per month
  • Install: about 5 days
Good "Solid service, great pricing"
Bad "nothing so far"
Overall "why go anywhere else?"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Bell Sympatico
I switched to Teksavvy from another provider due to price and reputation. The changeover was seamless, the service is solid and you can't find a better value for the money. I don't download a lot so I don't need hyperspeed connection or lots of usage every month so why should I pay for something I don't need?

member for 13.2 years, 6125 visits, last login: a few hours ago
updated 127 days ago

Comments:

TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10

Review

Hi Kardinal,

Thanks for dropping by and leaving us a review! Happy to read the great feedback and if there is anything else we can help you with please feel free to reach out to us here or on help.teksavvy.com for any questions or assistance.

Cheers,

TSI Jonathan
--
Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.






Review by kuhlaire See Profile

  • Location: Toronto,ON
  • Cost: $99 per month
Good "Customer service reps understood why I was angry."
Bad "Incompetent service, incompetent communication, NO compensation"
Overall "I wouldn't touch teksavvy internet ever again, not with a ten foot pole. "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I just moved, and am a student who has papers to write and research therefore really need internet on a daily basis. When I moved in, I ordered internet by going to my uni library. When I ordered, I was a bit shocked to find out that on top of the $40 monthly fee, there was a $50 activation fee. Fine. They gave me the option to select a date that was only 6 days from the day I ordered - I was happy because I needed internet ASAP. But then received a confirmation that it would now be 10 days after. Fine. They said "please make sure someone is in the house from 12-9pm, 2 technicians will be coming" and so I stayed in from 12-9pm, skipping classes and could not study as I had no internet. After a whole day, finally at 8.30 pm I receive a call from ONE technician saying he'd be there in a few minutes. Happiness. A few minutes later, he calls me and says he's a few doors away - and I get confused and say no, I live a few doors down. He says "what? okay..." and then proceeds to tell me he will call me back. He calls back and says he cannot enter the house because he was given a different address. He said the other technician must have gone and left too and advises me to call TekSavvy.

By this time I am fuming - a good day of studying was wasted waiting around, for NOTHING.

I call Teksavvy who keep me on hold, for a good 20 minutes. Love that hold music. NOT. Every so often the auto-recording would tell me that if I want to change my services, I can do it "online!" -- let me ask you this, teksavvy, HOW DO YOU EXPECT ME TO GET ONLINE? HOW?

Once I talk to a customer service rep, she investigates and realizes that there was MISCOMMUNICATION - somehow Bell got the wrong address. She tells me that all they can do is give me a new installation date. I ask if I can cancel, she just gently tells me that sure I can, but I will not get my activation fee refunded - a good $50. I am a student. $50 pays for a week's food.

I wait around one whole day for technicians who do not show up - and instead of COMPENSATING me, they instead threaten me by telling me they will not refund my money. By this time my head is spinning from stress.

I say FINE. She tells me the earliest she can book me in is the 16th - experience tells me that they will not come on the 16th, that they will probably confirm on a later date. I hang up. I start fuming because I realized that I cannot afford to wait around for them - not during this busy exam period.

I call back. I tell them, I have no desire to have internet serviced by such a retarded company. I shouldn't have to pay for their incompetence. THEIR mistakes. NOT MINE. I waited. I stayed in. In the end, after a lot of fuming about how this is not my fault and they have no right to lock me in to their company, they magically are able to issue me a refund but told me that it will only be processed within 48 hours --

after such INCOMPETENCE, I won't hold my breath that I will get my HARD-EARNED money back.

Way to go Teksavvy, Way to frikkin GO. You mess up, you don't compensate me, but expect to hold on to MY money. I needed internet ASAP - now I have to survive by going out to Timmie's every day.

member for 127 days, 1 visits, last login: 121 days ago
updated 127 days ago

Comments:

TSIElizabeth
Premium
join:2012-08-20
kudos:6

Review

Hi There,

Yikes, this is not the type of experience we like to provide. I'm really sorry to see this. There are a few things I can tell a couple of us would like to investigate because I want to ensure everything that could have been done for you, has. I especially want to look into this address miscommunication- please open a ticket with us at »help.teksavvy.com/hc/en-us/reque···orms/new and we will look into this ASAP.

Thanks for your cooperation and sorry again for your troubles,
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."