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Review by slidebite 
member for 169 days, 143 visits, last login: 7 days ago
updated 89 days ago
 Lethbridge,AB
 Contract price not specified.  Telus "Great service once hooked up" "pre-install could have been a bit better" "A great alternative to Telus"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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After the latest fiasco with Telus changing their DSL terms, I decided to change ISPs after being with Telus since the mid 90s. I discovered Teksavvy on these very forums and thought I'd give them a try. I went to their online tool to check for service which it said was available, so I then went into the Direct forums to qualify.
This is where the first issue against Teksavvy comes in - at first during qualification they told me it wasn't actually available which was disappointing. However, I received a PM the day after stating it was. So, I went back and set up the service. Not a biggie, but still.
I called Teksavvy and got a friendly helpful customer service rep. I immediately set up an online payment with my bank and put down my first month payment, install, and bought the Zyxel modem-router. We scheduled the install date to commence with my Telus cancellation which was approx 6 days away at this point.
Issue 2 - The day of my install, I still didn't have any service by late in the afternoon. Concerned, I followed up with Teksavvy and they said they screwed up - they made an error on my address for Telus so Telus rejected the install. Sigh. They apologized and set up a new installed date for the following week and said they'd stay on top of it. I was not happy about this, but what can you do.
Issue 3 - After a lack of follow ups as the day got close, I messaged them and got a confirmation from a support person. Then, I got a message saying it was rejected AGAIN because of an incorrect land line ph# - Teksavvy gave Telus my cell/daytime contact # instead of my landline.
I was unhappy at this point. However, Teksavvy without my asking escalated my concerns to a senior rep that was actually able to arrange a new install date a day earlier than the one that was just rejected. When that day came, it went off without a hitch. Telus completed the install early afternoon.
Since then, I have been very happy with my connection. I am on the 25/2 unlimited DSL plan and get about 23/2.8 so I am pleased and get what basically amounts to the same speeds as my old Telus plan.
At this point, it's been a week with no problems. I am also very happy with the Teksavvy sourced Zyxel router/modem. I will probably come back at future dates to amend/add on to this review as appropriate.
But so far, Teksavvys product is excellent. Once you're hooked up, you should be good to go.
»www.speedtest.net/result/2533913011.png
Comments:
 | | Response. Hi There,
Thanks for taking the time to write this. I'm sorry to hear of all the issues in the beginning but thank you for patience and allowing us the chance to remedy the situation. I'm glad the service is working good for you -if you do have any questions or concerns feel free to get a hold of us anytime!
Liz | |
|  MarkBogusNo RegretPremium
join:2000-12-11
Edmonton, AB
 ·TekSavvy DSL
| Review Comment Interestingly enough, I had the same sort of pre-install/install issues as the o/p when dealing with Teksavvy+Telus (Edmonton, see my Review for details)
However, once those were squared away, I could not be happier with the Qos and throughput.
Three months on and everything is running fine; not a hiccup from the Zyxel modem.
--
MB
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No Regret | |
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Review by spock
member for 321 days, 228 visits, last login: a few hours ago
updated 91 days ago
- Victoria,BC
- $48 per month
 about 7 days- Telus
- "Solid speeds and good pings. Great company!"
- "Nothing yet!"
- "I love this ISP."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The price was again and huge factor for me. I'm paying $48 for 25meg internet. I'm looking forward to their ipv6 enhancements. Currently we can only pull a single ip off a common /64 shared with the rest of teksavvy west customers.
I would also like to say I love their customer service. My questions have always been answered quickly in the direct and regular forums.
Comments:
| | Response. Hey There!
Thanks for taking the time to write this. Glad to see you're enjoying the services. If you ever have any questions, feel free to get a hold of us anytime.
Cheers-
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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Review by marknotmarc
member for 1.3 years, 255 visits, last login: 51 days ago
updated 96 days ago
- Gloucester,ON
- $70 per month
- about 7 days
- "Very fast upload and download"
- "Modem reboots"
- "Not worth the hassle"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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The install process went smoothly with the exception of the Bell contractor telling me that there was only one technician coming, when in fact a second was scheduled for the evening. It took several calls to technical support over a two week period to get the second technician to come out to install the filter.
The modem provided by Bell currently has reboot issues. It will spontaneously reset from every hour to every couple of days. Not so much of an issue except if you are on a VOIP phone call or VPN'ed into work. From what has been learned it has to do with firmware 1.0.4.4R3WH. After a month Bell sent a tech with a different firmware that was very stable. One month after that my modem has been patched remotely to the defective firmware.
Details of the issue are located here: »[DSL] Cellpipe random reboots / loss of sync (Check logs please?
Once this gets resolved I would definitely recommend the service.
Update: 6 months later the issue is still not resolved. Teksavvy is selling this service with no disclaimer on the issue. Updates are few and far between and largely turn out to be inaccurate.
Update: Reboot issue was fixed in July. Bell patched the faulty Cellpipes, but are also now sending out Sagemcom modems.
Update: From July to January the service was stable and reliable. Then there was a Bell technician broke my wiring in the Bell networking box. Calling Teksavvy a ticket was opened with Bell and a repair was made the next day. However speeds after the repair were inconsistent and my line stats became very poor. Monday Feb 11th called Teksavvy. They had me reboot my modem and tested the line stats. They were poor but I was getting adequate speed. They advised me to call back if the issue persisted. Called again that evening and another call was placed and a Bell ticket was opened to look at the line again and the Teksavvy agent added a modem swap to a more recent modem. Bell closed the ticket 1/2 hr later after shipping the modem, but not fixing the line. Another call was placed with Teksavvy. Waited in the queue, call answered, I was authenticated and the call was dropped. Called again and was advised to wait for the new modem before opening a ticket. Modem arrived, same poor line stats. Sent an email asking for a Bell technician. Received email asking to accept the terms of a Bell tech service call. Accepted terms on Friday at 10 am. No response was received by 7 pm Saturday. Signed up for alternate internet with Rogers and cancelled Teksavvy. Received a response a 9 pm asking if I still wished a Bell ticket initiated.
Bottom line: Although Teksavvy may be polite and offer good rates the process of resolving network or hardware issues from their suppliers leaves much to be desired. The lack of feedback or responsiveness to the modem reboot issue left a sour taste. (If you say you will know more in a week, even if you have nothing to report, please inform us). Having spent 3 hours on the phone for the last week of service trying to get a Bell tech dispatched was the last straw. On my last day of service I was getting 1.04 Mb/s DL and 1.16 Mb/s UL with a ping of 207 ms. while paying $79.20 a month with the hardware rental, dry loop, and taxes included.
Comments:
| | | no surprise It's no surprise you had no response in 6 months. Teksavvy sucks, their staff is totally incompetent and incapable of making any decisions without referring to non-existent managers that you are never able to speak to.
I dealt with these morons once. I had a prepaid service. That's "Prepaid" and they started sending me collection warnings and threatened to cancel my "PREPAID" service. Their staff was beyond incompetent when trying to explain to them that "I have already paid, how can you cancel this?" The incompetence and stupidity was beyond belief, I just ended up cancelling my service and it came as no surprise, they continued to try and bill me, even though I wasn't even a client. You just can't fix stupid!
Totally avoid this company, there are much better, more competent companies to deal with.
I work in I.T. and tell every client I encounter to never deal with them, I have also pulled any client with them and switched them over.
You can get much better deals on DSL without the caps. | |
| | | |  TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: no surprise Hello,
I have no idea of your situation, but what this customer is dealing with has nothing to do with the situation you had gone through in regards of billing. I can understand you were frustrated with the issues that occurred between you & TekSavvy, but your situation is in no reflection as to how all customers get treated. I would hope that I could look at your account & see what you are referring to as it does seem as a very unfortunate situation. We always strive at giving the best experience, but I can see from how you are calling us names that the time spent with us attempting to fix the situation wasn't resolved to your needs.
Please feel free to contact me via PM TSI Martin if you like for me to look into the case as such as to ensure we don't repeat this.
Regards,
Martin
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TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
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Review by Pavel
member for 206 days, 14 visits, last login: 101 days ago
lodged 106 days ago
- Mississauga,ON
- Contract price not specified.
- "not too expensive"
- "very bad speed"
- "avoid it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings well below consensus)
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My mistake that I didn't beleive Rogers guys who said up front that teksavvy customers have a big issue with speed. I see it now by myself. I should have the fastest 28mbps cable connection. But in real life my speed is extremely slow, sometimes even less than 1mbps.
I just don't understand why teksavvy doesn't want to send technician to my house ti try to fix this problem.
I have strong feeling that they only pretend to try to fix my problems. Different reps asking to perform the same extremely long tests and so on
I provided them numerious results as per steps they asked, spent hours on it, they opened ticket, closed (don't know why..), than opened again.... and speed is still extremely slow .
Comments:
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Your Review Hi Pavel,
This seems like very odd behaviour from our Support associates. I have asked my team to investigate what happened here so we can get things on track for you.
There are some upgrades needed to some parts of our network to which we expect to see very soon but we should still proceed with troubleshooting your issues.
Someone will get back to you soon.
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
| | Pavel
join:2012-10-31
Mississauga, ON Reviews:
·TekSavvy DSL
 ·TekSavvy Cable
| Re: Your Review Andre, thank you for reply.
I just don't understand why your guys couldn't tell me right away that some upgrades are needed?! Why they insisted to perform the same tests several times? You should understand that it's very frustrating... I pay monthly for streaming TV and cannot watch it as picture gets frozen every 5-10 seconds.... even local NHL Network is lagging...
I very hope that upgrade will be done as you said and speed will become stable | |
| | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: Your Review Hi Pavel,
We want to make sure that we rule out other issues because imagine it turns out not to be that issue and we asked you to wait a few weeks. You would be pretty upset.
Cheers,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
| | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Hi Pavel,
We want to make sure that we rule out other issues because imagine it turns out not to be that issue and we asked you to wait a few weeks. You would be pretty upset.
Cheers,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
|
| | re: your review Hi Pavel,
I'm sorry for the frustration with the process of trying to get your speeds fixed. It looks like congestion that's causing the slowdown. We have an upgrade that is in the works right now and should be installed soon that should help the issue you're seeing immensely. I do apologize for the frustration with troubleshooting, but it is all necessary so that we can rule out any other parts of the network causing the underlying issue.
Also, just to clarify the sending out a tech comment on your review, we have opened tickets for you to get a tech dispatched on the issue and it was Rogers themselves that closed the ticket without a tech.
Thank you for your understanding and if you can be patient while we get the update installed on your POI, you should see things get better very soon.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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Review by Kewjoe
member for 11.1 years, 224 visits, last login: 1 days ago
updated 106 days ago
- North York,ON
- $50 per month
- about 1 days
- "The current best alternative to the big 2. Good Support. Open, Honest company. Does their best to please their customers"
- "I would recommend TSI to anyone."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been with Teksavvy for more than 5 years now. I initially had DSL and switched to Cable about 2 years ago. As long as you are aware that both DSL and Cable are wholesale through Bell and Rogers respectively, you will be happy. Quite a few issues are not in TekSavvy's control, but they do their best to help you. They are open and honest about themselves and strive to do their best. I'm a loyal customer and will not move to another company to get some extra speed. TekSavvy has always done me right, and I will continue to be a customer as long as they remain open and honest and do their best.
Comments:
 JonFPremium
join:2012-11-22
Chatham, ON | I would recommend TSI to anyone Hello Kewjoe,
Thank you so much for the high praises! If you have any questions about anything with your service, Please do not hesitate to contact us!
TSIJon | |
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Review by ashwinde
member for 154 days, 55 visits, last login: 1 days ago
updated 109 days ago
- Kitchener,ON
- Contract price not specified.
- "Solid connection ; no issues for the past 5 years"
- "None so far"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
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I have been a TekSavvy DSL customer for more than 5 years now. Installation was a breeze. I have called in only a couple of times to talk to technical support and everytime the customer rep was knowledgeable and was able to solve the issue.
Highly recommended ISP.
Comments:
| | Your review Hello there,
I'm glad to hear you are happy with the service. I would just like to thank you for taking the time to share your experience with us. Here's hoping you'll remain a happy customer for years to come!
Have a great day!
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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 Review by tristen1230
member for 2.4 years, 213 visits, last login: 1 days ago
updated 112 days ago
- Belleville,ON
- $40 per month
- "Great Price, Fast, Unlimited Cannot go Wrong!"
- "Speeds Fluctuate Quite Often"
- "Great Internet and Fast"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I just ordered Teksavvy and pre sales & Tech support or Customer Service have been great. I am crossing my fingers nothing goes wrong so when it gets hooked up it will be %100 all the way. I wish I found this earlier for Netflix. I am switching because had a lot of really bad experiences with Cogeco.
List of Speedtest Results: »www.speedtest.net/results.php?sh···7f&ria=0
Update 1 07/10/2011 - Got our Modem one week after order. The day they told us we would receive it which was great.
Update 2 12/10/2011 - Had the Bell guy come over and set up the phone. That went very smoothly.
Update 3 18/10/2011 - We got our internet at 10:30 pm which was expected. I originally had 14 MBPS internet with cogeco and I find not speed difference between Cogeco & Teksavvy speed when loading pages. I am so glad.
Update 4 19/10/2011 - We just found out Teksavvy cashed a cheque after we said not to but they solved it fast.
Update 5 28/12/2011 - I have added a link to all the results of my Speedtest results!
Update 6 04/04/2012 - We had to cancel Teksavvy because we are moving to a different place in Belleville and they only offered 2 MBPS and no unlimited so we have went with Cogeco for now and once Teksavvy offer 6 MBPS unlimited or cable unlimited we will go back if the Cogeco 12 month contract is over.
Update 7 23/08/2012 - Due to the recent changes we now have 6 Mbps in our area and will be a returning customer either soon or in April next year depending on the cancellation fees with Cogeco.
Update 7 05/10/2012 - Just want to update on that we will be going back April due to the $75 cancellation fee of our internet service with Cogeco. $75 is Internet and Phone for a month combined so we could not afford it. I cannot wait. I hate having to wait to the end of the month to download games I have bought and with game getting up to 20 GB I cannot live of 80 GB a month.
Update 8 22/10/2012 - For some reason now only dial-up is available in our area. Bell must have changed something. 5 MbPS was available for a little time. Sad ;( . Stuck with Cogeco now. I heard rumors Teksavvy is trying to get some deals with Cogeco Cable. I am in a Cogeco area so crossing my fingers!
Update 9 2/2/2013 - I am becoming a Cogeco beta tester for Teksavvy! I will be hooked up with cable on Monday the 11th of February.
Attachments:
Comments:
| | Why are you waiting for TekSavvy Why are you waiting for TekSavvy to strike a deal when you can just use start.ca which is vastly superior to TekSavvy | |
| | | You heard it right! It should be coming down the pipe shortly. Our CEO Marc posted in the fallowing link that we are aiming for Nov - Dec. We are all very excited for it!
»[Cable] Any updates on Cogeco?
Cheers,
TSI Jonathan
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Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. | |
|  TSI PierreBaby, Wanna see what 300Gigs looks like?Premium
join:2011-09-23
Chatham, ON | Thanks for the detailed info And thanks for being a TekSavvy Advocate! We are working with Cogeco so Stay Tuned!
As for your Dial-up/Dsl etc... please post in the Direct Forum and we can qualify your address again. This seems quite odd to me!
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TSI Pierre - TekSavvy Solutions Inc.
VP Operations | |
| | | | Re: Thanks for the detailed info Seemed quite odd to me too. I even called you a couple months ago to make sure. I am currently speaking with Marc about the address. | |
|
| | Response. Hi There,
We hope the beta testing goes great for you. I am currently on the 14 meg package and haven't had a single issue in over a year! Please let us know how the service works for you.
Cheers,
Liz M
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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Review by millsy200
member for 270 days, 49 visits, last login: 113 days ago
updated 115 days ago
- Wheatley,ON
- $40 per month
- "Price, performance"
- "Price/performance cant be beat"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I signed up for Teksavvy internet as soon as DSL became available in my area which was for a 5MB download speed. For years it was great, fast, reliable, no problems. For about the last TWO YEARS now every evening from around supper until midnight the connection is as slow as it can get, these are my current tests from speedtest right now at this moment:
AUG 28/2012 - 2130hrs
Ping: 400ms
Download: 0.68mbs
Upload: 0.21mbs
Now this is normal for my connection like I mentioned all evening, EVERY evening. I have been in contact with them over the past two years about this issue and there is never a fix for it, its just
ridiculous that nobody can fix the problem. I know it problem has something to do with being throttled back by Bell or everyone is on at the same time, whatever the case is there should be a fix available for this...
Overall I really am not happy with my internet services but what other option do I have? There is nothing out there available to me aside from this... EVERY evening I have to tether my cell phone to my computer to be able to play a game or watch a video online, the cell phone company can provide me with reliable fast internet, its too bad I can't get it through my dsl connections...
RECENT UPDATE FROM TEKSAVVY:
"After looking into the issue, we found that there was an existing reported issue for your area. We've found out that the issue is part of a much larger scaled issue.
From what we understand, there is fiber being laid & Bell has decided that instead of upgrading hardware before the fiber is laid & then having to upgrade the hardware once again, that they be waiting until the fiber has been installed.
The bad news about all of this is that there are no ETA's as to when this will get resolved."
SEPT 4/2012 - 2030hrs:
Ping: 362 ms
Download: 0.34 Mbs
Upload: 0.27 Mbs
SEPT 11/2012 - 2104hrs:
Ping: 433 ms
Download: 0.37 Mbs
Upload: 0.25 Mbs
SEPT 16/2012 - 2036hrs: MIGHT AS WELL HAVE HAD DIAL-UP THIS EVENING!!!
Ping: 464 ms
Download: 0.11 Mbs
Upload: 0.12 Mbs
SEPT 20/2012 - 2030hrs
Ping: 386 ms
Download: 0.56 Mbs
Upload: 0.34 Mbs
Received a call from Teksavvy with an update that the problem "may" be fixed by years end...
SEPT 24/2012 - 2043hrs
Ping: 432 ms
Download: 0.45 Mbs
Upload: 0.23 Mbs
OCT 8/2012 - 2000
Ping: 539 ms
Download: 0.65 Mbs
Upload: 0.21 Mbs
OCT 22/2012 - 2105 - WORSE THAN EVER... AND NO SIGN OF LETTING UP...
Ping: 551 ms
Download: 0.18 Mbs
Upload: 0.30 Mbs
NOV 26/2012 - 2015 - STILL NO RELIEF...
Ping: 854 ms
Download: 0.25 Mbs
Upload: 0.14 Mbs
DEC 3/2012
Ping: 526 ms
Download: 0.18 Mbs
Upload: 0.12 Mbs
DEC 11/2012
Ping: 567 ms
Download: 0.33 Mbs
Upload: 0.25 Mbs
JAN 30/2013
Ping: 21 ms
Download: 6.01 Mbs
Upload: 0.55 Mbs
Recently got a call from Teksavvy inquiring about recent upgrades that Bell must have finished. Well all I can say is that we are back in business here! After a LONG wait the internet is blazing fast again and the ping time has dropped SUBSTANTIALLY! I am now happy again as I was when I first became a Teksavvy customer, my faith has been restored. Thanks to all the tech crew at TS for their help over the past year or so! Hopefully this fix lasts now!!!
Comments:
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Slow speeds. Hello,
Throttling is no longer in effect, so if you are still having these issues, would you please contact me via PM TSI Martin or in the »TekSavvy Direct forum.
There something not right about what you are saying & I'll like to try to help you.
Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin | |
| | Reviews:
·TekSavvy DSL
| Re: Slow speeds. I have the same issues and had them before. In the evening everything slows down, it is driving the whole family mad. Is there any way to fix it??
When try to call the tech support, have been waiting for 30 mins already, nobody picked the phone up, keep listening to music... what is going on with Tek Savvy? | |
| | | | TSI Martin...
Your tone and altitude is so rude. Totally NOT PROFESSIONAL to talk to a customer like this - "There something not right". Get some professional trainning to be a social media lead.
I originally planned to use Teksavvy, now I changed my mind because of you. And I'm sure many potential customers turned around because of reading what you "said" on this forum. | |
| | |  Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| Re: Slow speeds. said by rude :TSI Martin...
Your tone and altitude is so rude. Totally NOT PROFESSIONAL to talk to a customer like this - "There something not right". Get some professional trainning to be a social media lead.
I originally planned to use Teksavvy, now I changed my mind because of you. And I'm sure many potential customers turned around because of reading what you "said" on this forum.
@rude - I don't think Martin meant anything by it. He was ( correct me if i'm wrong Martin ) simply stating there is something not right with those speeds/link. Nothing implied about the customer lying. I'm 99.99% positive as martin is usually pretty helpful | |
| | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | said by rude :TSI Martin...
"There something not right".
My apologies to the OP & Rude about the way my message may have been picked up. The unfortunate thing about reading threads is that there is no tone of voice & things can be taken the wrong way. So if I did appear unprofessional, it wasn't my intentions.
Me saying that something wasn't right, was more in a way to say I agreed with him & a service shouldn't be working this way. From what we are aware at this time, several towns & cities in Southern Ontario (Past London from Toronto) are being added to a Slow Speed pattern group. The speeds tend to appear throttled, but in fact it's a legit congested issue.
If we've confirmed with the user he was part of a Pattern, what he's showing for speeds will continue to be this way until Bell do their upgrades to their links that are congested.
Martin
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TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin | |
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| | Teksavvy's issue May be I am wrong, but in my opinion, Teksavvy become too big for it's capabilities.
I have services with teksavvy for many years. Now I am step-by-step moving to alternative providers.
service not reliable as before, usual waiting time to talk to support- over 30 minutes.
email support - just BS (sorry, just my opinion).
I've been recommended teksavvy to many of my friends, not any more.
TSI guys-if you would like to change my opinion-please try. I wish i could stay with you, but... | |
| | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: Teksavvy's issue said by Val :TSI guys-if you would like to change my opinion-please try. I wish i could stay with you, but...
Would you kindly contact me & we can elaborate as to what you are looking for. As for wait times, yes we know, & we're not denying that it's definitely cumbersome. As for email support, I'd gladly take a look at the conversations & replies that were given to you.
One last thing, if I may. It really is a simply inquiry... how come you are posting from a Bell.ca connection? Is your Teksavvy service down & not working? Would you need help to fix something?
Thanks,
Martin
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TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin | |
| | | | | Re: Teksavvy's issue Hi Martin,
Could you please provide your contact number or email?
one of cases, unresolved yet-Ticket#2012092110052099. please check it and you would see another proof of my opinion.
Yes, currently I am with Bell already, recently switched. As I mentioned, I am step-by-step moving to alternatives. But I still have one DSL and one Tektalk account with Teksavvy (thinking about one more VOIP line, but not very enthusiastic to go with you). plus one DSL account which is belong to my brother, but I am taking care of all troubleshooting. that's his ticket mentioned above.
So, please email me(vnkvnk@yahoo.com) your contact info and for sure I will contact you | |
| | | | | Hi Martin,
Could you please provide your contact number or email?
one of cases, unresolved yet-Ticket#2012092110052099. please check it and you would see another proof of my opinion.
Yes, currently I am with Bell already, recently switched. As I mentioned, I am step-by-step moving to alternatives. But I still have one DSL and one Tektalk account with Teksavvy (thinking about one more VOIP line, but not very enthusiastic to go with you). plus one DSL account which is belong to my brother, but I am taking care of all troubleshooting. that's his ticket mentioned above.
So, please email me(vnkvnk@yahoo.com) your contact info and for sure I will contact you | |
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Reviews:
·TekSavvy DSL
| horrible speeds and nothing being done about it. this guy tells the truth I can't believe im saying this but im going to have to switch to rogers cable I feel sick even saying it but hes right the service is horrible I reported these issues months ago and still its going on they know its going on too when I reported it the person I talked to even admitted I wasn't the only person with these issues.
thats two dsl lines? lol really? but wait 12 or 1 am will come and I will get 10mb+ | |
| | Reviews:
·TekSavvy DSL
| Re: horrible speeds and nothing being done about it. We aren't making these issues up and the fact I know exactly when its happening and when it clears up daily is pathetic what kind of customer service is this?
| |
| | | TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Re: horrible speeds and nothing being done about it. Have you done the test@test test with us for both lines when you are getting the slow speeds.
I don't know what was done or said in the past conversations. But to get this looked into, may you be in contact with me so I can check things out for you.
Thanks,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin | |
| | | | Reviews:
·TekSavvy DSL
| Re: horrible speeds and nothing being done about it. I just wanted to make sure to reply to this in case someone Googles this issue. Yes I have run the test@test , test and ping from cmd prompt ping google.com -n 20 and traceroute tests while on the phone with teksavvy support many times over several months.Lol my lines are fine and the connection is fine except you don't have the bandwidth supply to back it up its simple, well sorry you do except for between 6pm and 1am roughly. | |
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| Reviews:
·TekSavvy DSL
| I am just so depressed about this whole thing, it gets so bad I cant even check my email, at least you are lucky enough to have options. Its either this dsl or dialup, if I could get cable I would have long ago. Its not just teksavvy on this issue.
I quit using their services last year and got Bell whom assured me I would have NO problem whatsoever and no slow downs. 24 hours after hookup, the same crap so I immediately cancelled and went back. I am not going to pay more for the same B.S. Its EVERY night for me but has been happening for about 2 years and just gets worse and worse.
Each night I want to play a game I tether my cell phone over to my pc and use it, luckily I have a 6GB data plan so I dont go over, unfortunately that plan costs me over $100. SOMEDAY I hope to have reliable fast internet... | |
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| | Not sure but... It looks like Bell dropping the ball on this one. Afaik TekSavvy can't have send techs to the DSLAM and have to leave that all up to Bell to deal with. As much as you'd like to blame TS, this is more of a Bell not upgrading or maintaining their equipment issue. | |
| | Reviews:
·TekSavvy DSL
| Re: Not sure but... I understand that it is a Bell hardware issue but the fact is my ISP is not Bell, it is TEKSAVVY. I can't very well complain to Bell as they are not my provider. TS is the only person to complain to and as I am THEIR customer, it is up to THEM to fix the problem. So, I have every right to complain to MY provider although it may be someone elses hardware issue, do you understand that? If a retailer sells you a product, say a TV, and this TV is malfunctioning out of the box, do they tell you to contact the manufacturer or do you return it to the retail you purchased it from for a replacement? You do the math... | |
| | | Razoul
join:2012-10-09
Crestline, CA Reviews:
·Charter
| Re: Not sure but... To be honest I'm not getting it. What can TekSavvy do when Bell doesn't allow them access to the DSLAM, when they have to wait for Bell to upgrade the equipment, or run new fiber for more backhaul speeds? That's not TekSavvy's fault. They can get on top of Bell for it, but it's been made known before that Bell and the likes will make it harder on people who use an independent ISP on their networks by doing stuff like this. I understand your frustration, but made you should be giving a bad review to Bell, since they're the ones causing this mess, not TekSavvy. | |
| | | | Reviews:
·TekSavvy DSL
| Re: Not sure but... I can't give Bell a bad review as I AM NOT THEIR CUSTOMER... why does no one see this? If I were to call them to complain, what would they say? Why are you calling us? We are not your provider! What is so difficult to understand about this?! MY provider is in charge of getting the problem fixed not Bell, although it is their faulty hardware causing the issue technically I AM NOT THEIR CUSTOMER!
Furthermore, Teksavvy is BELLS CUSTOMER. They pay Bell to use the lines therefore should be in charge of complaining to Bell to get the problem fixed, what is the matter with you people, how can you not understand this? | |
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| next review in page (previous review)
Review by iceman202ca
member for 4.6 years, 27 visits, last login: 104 days ago
lodged 116 days ago
- Scarborough,ON
- Contract price not specified.
- "Friendly reps, good connection."
- "Possibly the worst installation service on the planet."
- "At this point, I am going to stop recommending their service to new people."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Good for the initial speeds that require no service techs to come into the home. As soon a tech is scheduled to come in, there is hell to pay in terms of the amount of time spent on the phone trying to figure out what happened.
I have had to re-schedule the home service tech 3 times so far because the first 2 times he was a no-show. TekSavvy has no control over how and when these techs come in apparently, despite the fact that they employ their services (paying them I assume). The time frame for the techs is between 12-9pm. Which means you can spend the whole day sitting around with absolutely nothing to do waiting for someone to grace your home with their presence.
Comments:
| | Review Hello,
Thank you for your comment, we appreciate hearing from our customers.
I'm sorry you feel that way, at the end of the day we still need to send a repair technician to get the issue resolved.
Could you please provide your account information in our »TekSavvy Direct so we can look into this for you and get it resolved as soon as possible.
Thank you,
Taunia | |
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| next page (previous review)
Review by MarkBogus
member for 12.4 years, 137 visits, last login: 37 days ago
updated 129 days ago
- Edmonton,AB
- $55 per month
- about 14 days
- Telus
- "Tech Support was great"
- "Installation dates changed without notice, modem not configured correctly"
- "A few bumps in the installation, but well worth the switch"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I switched to Teksavvy from another independent ISP who could not (or would not) upgrade my 6Mbps ADSL connection. The order process went smoothly, and I received my new modem (Zyxel VSG 1432) very quickly. However my installation date was moved back twice and I was not notified; the way I found out was to post a message asking for confirmation of the install date on the Teksavvy Direct Support forum. I was also told that I had to be home for the installation (remember that I already had DSL service). This turned out to be incorrect because Telus did the install and activation remotely.
As it turned out, Telus did something wrong because I had no DSL connection. After running through the usual checklist, Teksavvy Tech Support submitted a ticket to Telus, and the problem was resolved in less than 24 hours (at no extra cost to me of course, since the problem was on the Telus side).
I had a DSL connection, but no internet access. So I contacted Teksavvy Tech Support via telephone, and we determined that my modem was not configured properly; it was set up for ADSL service when in fact I am on VDSL2 service. So we set up a new WAN Interface file and that fixed the problem. Tech Support was knowledgeable, patient, and persistent. I have nothing but good things to say about my interactions with them.
The connection is fast and stable: I am on the 25/2 DSL plan and I get 24.6 down and 2.8 up consistently.
»speedtest.net/result/2374894276.png
Overall, I am very happy with my Teksavvy experience thus far.
Updates to follow
December 24, 2012 Update
I started a Line Monitoring session on December 17, and received my first weekly report today:
Outage report as seen by new jersey USA ny-monitor.dslreports.com
--------------------------------------
UP 2012-12-17 04:03:39 - 2012-12-24 03:33:35 (1004 samples)
** Your IP had 100% reachability during the period!
Outage report as seen by san francisco USA 64.81.79.40
--------------------------------------
UP 2012-12-17 04:04:05 - 2012-12-24 03:33:35 (1003 samples)
** Your IP had 100% reachability during the period!
In fact the only issues I have had with my connection have been when I was monkeying with my router settings and had to reboot. Speed is consistently 24.6 down and 2.8 up.
January 16, 2013
One month on and very happy with with the DSL service. The Zyxel modem is rock solid reliable and the connection is stable and always up. I have learned that I cannot let TCP max out my upload bandwidth lest my download speed suffer, but hey, that is the nature of TCP.
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