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Review by hmack22 
UPDATED: 79 days ago
member for 79 days, 1 visits, last login: 71 days ago
 Ottawa,ON
 $24 per month
 "Better net politics than the bigger companies"
 "Service, reliability, etc."
 "Their name gives the game away, a service for DIYers and people who don't mind a bit of hassle"
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I am certainly a minority in that I've been quite disappointed with the service offered by Teksavvy. I ordered dry loop DSL (not having a home phone) and had quite a bit of trouble getting it working. Tech support for the matter has been marginal at best.
It took a fair bit of hassle to actually get the internet working. At one point it was suggested that my modem was defective. In order to verify this and to be able to get a refund, apparently I was responsible for finding another modem (from a neighbor or friend) and trying it out. This is a horrible system, and a very poor example of standing behind what one sells (they did, after all, sell me the modem).
Anyhow, the service did eventually start working without my doing anything special. Might have been something Bell did. The whole procedure has been quite an enormous hassle, and I was particularly distressed by their attempt at a solution for my possibly defective modem. Were I doing it again, I would go for a different provider. That said, this service is good in principle, particularly for people who have a specific reason to avoid the bigger ISPs and don't mind a bit of hassle.
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Review by dfiguero
UPDATED: 84 days ago
member for 84 days, 1 visits, last login: 62 days ago
Toronto,ON
$29 per month
"low price, good speed"
"flaky service, constantly blame bell or modem without even running a test"
"good if you can get a pristine bell line I guess"
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I had the premium DSL service (29.95). The first eight months my service was mostly working as advertised. Later I kept getting disconnected and having no service. I would call and it was always the same do a "modem reset" until they finally decided to check their end to find there was some work being done in my area that no one notified.
After that my modem started disconnecting constantly. Called every other day for a week or so because they would help me reconfigure my modem, do more "modem resets" and still I would have a flaky connection.
Some agents would quickly jump to point that maybe it was my modem without even running a test or knowing fully about the situation.
I wish they charged more but provided better service and not have them threaten with sending a Bell technician to charge me for a line inspection.
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Review by smoothlines
UPDATED: 86 days ago
member for 110 days, 6 visits, last login: 63 days ago
Gatineau,QC
$30 per month
"Connection Seems Solid, Cheaper with a higher cap, so far so good"
"none as of yet"
"if you're with Bell, SWITCH"
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After 9 or 10 years or so with Bell... yeah, I know... I finally made the switch to Teksavvy.
I ordered the 5M/200g, $30 a month service from TekSavvy online after having cancelled with Bell... a different ordeal altogether. I placed my order with TekSavvy roughly 2 weeks before my cancellation date with Bell, and was soon after given all the information, through e-mail, that I needed to get myself up and running, and was doing just that two days prior to my cancellation date with Bell, with no hiccups. I did end up buying my own SD516 modem from another source though, as it was cheaper to buy elsewhere, even after shipping, than it was to buy from TekSavvy. I'm not sure why TekSavvy does this, as I would have gladly bought from them if it had been cheaper or similarly priced. No big deal though. I followed TekSavvy's "tech-support" page on the website to configure the modem to work with the TekSavvy service, and all was good within a few moments.
My Bell bills were, needless to say, getting higher and never the same, and the hassles and lies to correct the problems were always the same. Needless to say, I am VERY happy to have made the switch, and kick myself for not doing it sooner.
I've only had the service for a a few weeks now, but all is running smoothly so far!
Make the switch from Bell... you'll thank yourself later.
Followup comments:  crankycanuck
join:2008-12-11
Cambridge, ON
| One reason for the difference in price …might be the support issues. I had trouble (twice) with a speedtouch unit I bought from them, and their tech support people have been stellar with it. I bet you'll get less friendly, seamless return support from them if you didn't buy the unit from them: "Talk to your vendor" will be necessary, because they can't replace what they didn't sell the first time. | |
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 Review by Westsavvy
Posted: 88 days ago
member for 1.2 years, 56 visits, last login: 50 days ago
Mission,BC
Contract price not specified.
"good service, good prices, great people very knowlegable, no contracts"
"leased lines"
"Best overall provider! Great support"
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It is refreshing after dealing with others isp providers to find one that is customer driven with such good service and great prices. The staff at Teksavvy are all knowledgable and helpful, and friendly. I needed static ip's and there is an outstanding deal on those.
If your tired of egotistical self centered conglomerates there is a solution.
Teksavvy is better than the largest providers and more receptive to customers.
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Review by happysavvy
UPDATED: 89 days ago
member for 89 days, 1 visits, last login: 84 days ago
Waterloo,ON
$30 per month (month by month)
 about 8 days
"inexpensive, efficient delivery of service, no jerking around"
"none yet"
"so far, this is the dream DSL provider"
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A few days ago, I officially made the switch from Bell Sympatico to Teksavvy. So far, the difference between the two is like night and day -- so much so that I created an account on DSLreports.com with the sole purpose of posting this positive review.
I was able to order my service entirely online, without dealing with a single human being (which, to me, is a good thing). The online order mechanism is simple and very up-front and honest about the charges. I first noticed my Teksavvy service was active on a Sunday -- one day before the promised connection date. (The 8 days from order to success includes 5 business days for Bell to fill Teksavvy's order for my residence.)
Because I already have my own equipment (modem, filters, etc) I had the option of ordering service-only. In particular, there were NO UPFRONT CHARGES, such as "account activation fees", "installation fees", and the like. Moreover, there are no ongoing hidden fees. My very first bill contained exactly one charge -- my monthly rate. I still can't believe it.
Another nice feature is the paperless service. Absolutely everything is done online, and bills/invoices are sent in as PDF documents via e-mail. Payments are by credit card by default, but other payment options are available. I can only imagine the amount of money and trees that are saved by making the simple switch from paper to electrons. Why other companies don't adopt this practice is beyond me.
That monthly rate is only $30/month for 5M service. (At least, that's the advertised service. I haven't verified my download upload rates. Moreover, I don't much care about the exact rates, so long as internet speed appears good during casual use.)
Compare to Bell Sympatico, which was charging me in excess of $50/month. (Naturally, Bell offered to match Teksavvy's price when I notified them of my cancellation. But I don't patronize companies that only give me a good price when I yell at them or threaten to leave. Moreover, Bell is widely known to be incompetent and untrustworthy, and this reputation has matched my 3-years experience with that firm.)
I've only been with Teksavvy for a few days, so I cannot properly speak to reliability. But so far, the reliability is 100%. Similarly, since I was able to set up the account without talking to a human and since the install went completely smoothly, I have never spoken to a human who works for Teksavvy. Thus, I cannot yet speak to the quality of tech support. But I have read good things about Teksavvy's tech support on this website.
I selected Teksavvy based upon what I read here at DSL reports. In my experience, all ISPs are evil. So far, Teksavvy seems to be the lone exception to that rule.
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 Review by HiVolt
UPDATED: 89 days ago
member for 8.9 years, 4626 visits, last login: a few hours ago
Toronto, ON
$40 per month
 Bell Canada
"Honesty, great DSLR tech presence, no port blocking, MLPPP support"
"Currently P2P is being forcefully throttled by Bell Canada (read about MLPPP)"
"Great deals for either premium or unlimited whatever suits your need."
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Update September 4/2009
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No problems! 
Update June 28/2009
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TekSavvy has added more capacity in recent months as well as dedicated hardware for MLPPP. All is well!
Update March 17/2009
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No issues, still receiving great service from TekSavvy.
Update December 14/2008
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Well, the CRTC decision came and went, and they sold out to Bell. They are supposed to rule on the subject of Net Neutrality as a whole for all ISP's in July. I'm not holding my breath, as we know big ISP's & content providers have deep pockets.
As for my TekSavvy service, everything's been great. They've have added more capacity & redundancy in the last couple months to handle the growing demand.
Update September 21/2008
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No problems to speak of, all is well. The CRTC decision will be handed down October 31, I await anxiously and hope they will strike down Bell's traffic shaping. Until then, I'm still using MLPPP.
Update July 15/2008
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No issues, everything working fine. Still using MLPPP to evade traffic shaping, as CAIP continues to battle Bell at the CRTC. I referred my cousin two months ago, one quick email to accounting and I got my referral credit applied!
Update May 27/2008
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Well, some good news... As of a few weeks ago there has been a nice workaround for Bell's traffic shaping. MLPPP (MultiLink PPP) is working great with the help of some Linksys WRT54G router firmware modified by two determined forum members. Other methods of using MLPPP also exist, so read the forums, there are ways around the throttling!
Update April 16/2008
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On Apr.9 my area became affected with the throttling that Bell has imposed on its entire wholesale ISP customer base. While this is obviously out of TekSavvy's control, I feel its worth mentioning here. TekSavvy & other ISP's that are a part of CAIP (Canadian Association of Internet Providers) are currently fighting this issue by filing a formal complaint with the CRTC. I fully support TekSavvy in their fight, and props to them for sticking by their customers!
Update March 13/2008
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No problems, enjoying great service so far.
Update Jan 11/2008
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It's been a month after the official switchover, and it's been smooth sailing!
Dec 10/2007
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Woo, finally fully switched to Teksavvy! I've been using an unlimited login since about April '07, with very few issues.
I contacted TekSavvy mid November to schedule a switch, and provided them with a cancellation # from Sympatico. Sympatico cancellation was on Dec.9, and it was processed successfully and it looks like I've transitioned smoothly with no downtime.
I will update periodically as I have with my other ISP reviews.
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Review by siar
UPDATED: 89 days ago
member for 5.9 years, 23 visits, last login: 13 days ago
Winnipeg,MB
$84 per month
about 36 days
"supposedly you can connect to some giganews server from a static ip here, but i get unauthorized msgs"
"used to flaky as hell, can't seem to do anything about it, last night couldnt use internet all evening till this morning."
"got everything working now though"
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When considering clecs, remember, that if there are issues, and they have to deal with a third party : LOOK OUT . noone will get telus to do anything for me. My plan is to order a telus phone line on the same circuit so that I can get support finally. When I need to be sure i can get online I use my phone as a modem If i couldn't do that I would have switched to another isp awhile ago.
3 different people at this company have been rude to me. One was really really bad and insulted me. The others were just cranky/rude in general which i can understand. I told the guy I was speaking with that I would write a review about the mishap i was dealing with (fee for changing account information within first days of account activation) and he made me feel like i had to kiss his ass just to get a few buck off their fee, so it only cost me like 35$ for not remembering the correct apartment number I was moving in to. That's ok though , they have to deal with telus and pay them, so i guess i understand, and sometimes my phone line starts unsyncing every few minutes for the whole night. but they fixed it, I've been online for like a super long stretch now I can't remember how happy I am to be online yah! I'm going to go check the forums some more and see if I can't get on this usenet server now.
-- everthing is all fixed now though , no more connection drops and the speed is good too
Followup comments: 
R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
1 edit | ??? Can you PM me your details as I'd like to investigate what you speak of?
PS - Where do you live? We don't service Manitoba...
tx
Rocky | |
| | yokocar
join:2008-04-12
Whitby, ON | Re: ??? I think you reviewed the wrong company...Teksavvy doesn't service MB. | |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | Re: ??? It is ok.... he moved... he's in AB. | |
| | | | yokocar
join:2008-04-12
Whitby, ON
 ·TekSavvy Solutions..
| Re: ??? said by R0CKY :It is ok.... he moved... he's in AB. Fix him up Rocky! What other CEO contacts their customer's directly.
Siar; may I suggest re-reviewing your review after Rocky's helped you out? | |
| siar
join:2004-01-09
Calgary, AB
·TekSavvy Solutions..
| the next day after i wrote this I recieved a msg from a tech I havent had any problems for a day and a bit now, and I didn't even have to talk to anyone to get it fixed  I got a message from a tech named Scott saying let him know if there is still problems, I don't know what someone did, but my connection stays on now solid and is faster than before too. I just called to leave him a message saying it's good now, anyways, Thanks much. | |
| | 
DJ R
Premium
join:2005-06-12
Brossard, QC | Re: the next day after i wrote this I recieved a msg from a tech ok well .. you're confusing me..
Least maybe you can update the rating. | |
| | IamGuru
join:2008-10-01
Windsor, ON | Please update your rating as it doesn't look good since, your problem is solved. Thanks | |
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 Review by lorio
UPDATED: 90 days ago
member for 2.1 years, 706 visits, last login: a few hours ago
Gatineau,QC
$30 per month
about 1 days
"Quality of service"
"None found"
"Awesome Bang for the buck"
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This is by far the best ISP I've seen here available in the National Capital Region. Not only is it fast and reliable it also has the best costumer service I've seen so far all business grouped together.
Had a speed issue the 1st day, contacted TSI Direct on this forum and withing 48 hours Bell had changed my profile to 5000/800 FP. After that 2 days later Bell changed my profille to 6000/800 Interleaved. Contacted TSI Direct again, and same results profile changed within 48 hours.
I even noticed that I was billed twice for my first month, called and TSI offered me to either give me back the money of the second payment or to put it for the next month, So I chose the second option since next month is December.
TekSavvy is not the best ISP in Canada for nothing.
Edit(02/10/2009) : After 1 year and half I'm still pleased with teksavvy! They are very good!
Edit(09/03/2009) : Still an awesome Service provider, nothing bad to say about them! Even transfered my homephone with them!
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Review by Igor_m
UPDATED: 91 days ago
member for 5.4 years, 48 visits, last login: 1 days ago
North York,ON
$29 per month
about 30 days
"Well Priced. Good Tech Support"
"None Yet"
"Definately worth trying.."
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I switched from a grandfathered unlimited sympatico 5000/800 plan to TekSavvy's 5000/800 premium. The switch was seamless. I had good service with bell for years and TSI matches it. It's really been a seamless transition. The only thing I've noticed is more money in my wallet! I hope the service lasts me a long time.
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Review by cacruden
UPDATED: 92 days ago
member for 1.7 years, 102 visits, last login: 14 days ago
Toronto,ON
$39 per month
"Great support from Teksavvy, good internet connection"
"Still have to go through Bell Canada for maintenance"
"Very happy with Teksavvy"
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Transferred from Rogers to Teksavvy, and after a few hickups when Bell transferred my phone line to Teksavvy and disconnected my DSL - everything is now running great. I have dealt with support several times including changing from /29 to /30 subnets - and have always been dealt with professionally and efficiently. I feel that the company actually does take an active interest in working out issues - which is more than I can say of the two major players. I have been a happy customer for over a year now.
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