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Review by deuceacious 
Posted: 3.2 years ago
member for 3.8 years, 6 visits, last login: 3.2 years ago
 undisclosed location
 $42 per month
 about 5 days
 Bell Canada
CLEC party: Bell Canada
 "Excellent service, quality of service and speed"
 "Dry DSL takes some time to coord with local telco and get going"
 "Get Teksavvy or else..."
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I ordered teksavvy dry dsl, took about 5 business days to install with a technician eventually visiting my apartment (not knowing why he was there for). But once it got working its been the best internet experience of any ISP I have had. Some downtimes occured during emergency maintenance and I was able to contact the staff by email and get immediate replies. It would be nice if they could mass-email upon such events but either way I found out what was wrong and internet was back within a few hours.
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Review by XYF2
Posted: 3.2 years ago
member for 3.4 years, 1892 visits, last login: a few hours ago
Kitchener,ON
$38 per month
about 4 days
"Everything works as promised"
"If TekSavvy is available in your area, go for it."
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Customer service people actually know what they're talking about! And you get real human beings to talk to.... no robotic dimwits, imagine that!!!
Every question I had was answered completely, in plain english so I could understand it. I ordered Residential Dry DSL and it's been working great. Speed ordered is 288K/288K, pretty consistent with the speed test results I've gotten.
I've had experience with 4 ISPs over the last 11 years, and TekSavvy is the only one I've actually recommended to anyone.
Update March 15/07: Ordered speed increase on March 14. I was told to allow 3-5 days, yet it took less than 24 hours  Thanks TekSavvy!
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Review by Thibs10
Posted: 3.2 years ago
member for 3.2 years, 0 visits, last login: 3.2 years ago
Pain Court,ON
$26 per month
about 5 days
"Great service; solid network"
"nothing"
"Solid"
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Solid ISP all around!!!
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Review by BellVictim
Posted: 3.3 years ago
member for 3.6 years, 407 visits, last login: 14 days ago
undisclosed location
$30 per month
"Low cost, high quality, great technicians, great people"
"None that I've yet found"
"I'm a very happy customer since 2004"
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Update 2007/02/25: This website reminded me to update my review and, well, nothing has changed - they still get my full 5 ranking across the board.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
I searched around for some time, trying out various $30/month DSL vendors. Most were idiots, incompentants or liars ("we disconnect you once per day for your own security" was one shovel-full I got).
Then in early 2004 (IIRC) I found TekSavvy and boy oh boy, is it ever nice to find a vendor who has competant, happy employees and gives you what you pay for.
As a side note, once-in-a-blue moon when they they do scheduled maintenance or upgrades that will impact their customer's service they actually email we customers in advance to notify us. Kinda makes you feel like you are important!
They don't force you into any kind of contract either (this website doesn't seem to have an option to say 'never any contract required'). If you stay with them it's because you like their service, not because you have your neck in the noose of a contract.
One last thing: when you call the office or tech support they have actual Canada-based (no outsourcing) human beings that answer the phone right away.
I very highly recommend TekSavvy.
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Review by teatroe
Posted: 3.3 years ago
member for 3.3 years, 30 visits, last login: 161 days ago
London,ON
$29 per month
about 1 days
"Excellent technical support, decent pricing, unlimited bandwidth"
"No one will treat you better than Teksavvy"
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Recently, Bell sent us a letter explaining that our internet was now going to cost $46 a month. It seems that in a stunning display of Oligopoly, both Bell and Rogers are raising their rates at the same time. Now the previous $44/month used to be not too bad for 3000kbps down, 800kbps up, but its been years and the rest of the world for the most part are enjoying much better pricing for their internet.
So we decided it was time to look for alternatives. We had recieved a flyer advertising $30/month for DSL through MNSi internet so my girlfriend phoned up Bell and kindly asked them if they could match the price. The woman on the phone refused to believe that MNSi existed. When my girlfriend gave her their website address she then refused to believe that they were offering "the same" internet service. Fair enough, except that when my girlfriend then asked to have our service terminated on the 1st of August she got very angry, told my girlfriend that if we were switching that she was cutting us off right then, and then hung up on her.
At work, I started looking for alternatives. I started with MNSi, which seemed to have terrible reviews on the internet. Then 3web, which wanted me to install some strange software on my computer which, even after explaining to the sales person that I was connecting through my router, seemed to mandatory for connecting.
Finally I stumbled on Teksavvy. These guys seem to be fairly active on here, have nothing but outstanding reviews, and as I was to find out, are a kick ass company.
I signed up over the phone and it took five minutes. When I got home that night I discovered that the angry lady at Bell had immediately cancelled our DSL login account, and our internet was down. This was bad news, because it meant no internet till the 3rd when Teksavvy got control of the line, which was bad news because I was working on two freelance contracts that weekend. After fiddling with our WRT54G for 15 minutes trying to pick up a neighbours open wireless point to check my email I noticed that our DSL still seemed to be syncing.
At 10:45pm I called Teksavvy out of desperation and someone named John picked up on the second ring. He couldn't find my account in the computer records and actually found my signup form on a desk and entered it in the system with me on the line. He got me my new DSL login and password and told me to try it out. It worked, and not only was I back online, but I was getting speeds faster than I got while with Bell. Thanks, John.
The best part came five minutes later when John phoned back to ask me if everything was working. He also confirmed my email address and told me he was sending my signup info and a PDF of my first months bill. Kick ass.
I've been absolutely reaming their bandwidth all weekend and its never skipped a beat. Its far faster than Bell, and even their DNS servers seem to work a little quicker. I'm sorry about the length of this but its really exciting to find a company that doesn't treat you like a pile of crap all the time.
So thanks Teksavvy, and thanks John, whomever you are.
Review Update: Still awesome.
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Review by jaysona
Posted: 3.3 years ago
member for 9.7 years, 77 visits, last login: 59 days ago
Toronto,ON
$24 per month
about 5 days
Bell Canada
CLEC party: Bell Canada
"Low latency, stability, Dry DSL & excellent support."
"No SDSL :("
"They kick some serious ass!"
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I originally ordered Internet service from VDN when I moved to Montreal since they offered faster speed than Videotron, a static IP, since I did not (still don't) have a land line, this was the only choice I knew of at the time. Since VDN was bought out by Bell Canada a while back, the service started to drop off, latency has increased, I stuck it out until I lost my static IP. No staic IP no ISP for me.
A co-worker suggested Teksavvy, he been with them for a couple of years. When I saw they offered dry dsl I called immediately. The people I spoke with were awesome, knowledgeable and spent all the time they needed to with me on the phone to get me what I wanted, told me about all their plans and services offered.
They even followed up three times, since I had ordered the DSL service but never used it for about a six weeks - I was waiting to get my router (Netopia 2247NWG also kicks ass) - I thought this was pretty cool on their part too.
So now I have my DSL, my staic IP, my /28 and in about a week or so I'll have my /24 routed as well!!
I finally have a setup almost as good as what I had with Megapath in SF, the only down
side is no ISPs in Canada (that I am aware of) offer SDSL, I miss by 2048/2048 service *sigh*
Bottom line, Teksavvy rocks, these guys are the bomb! Keep up the great work, they have been so good, that two on my neighbors have ditched Videotron and Bell for Teksavvy too!
Misc: ADSL info:
SNR Margin: 24.50 9.00 dB
Line Attenuation: 10.50 8.00 dB
Output Power: 17.66 11.92 dB
Data Rate: 3008/Down 800/Up
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 Review by peter_m
Posted: 3.4 years ago
member for 4.4 years, 1170 visits, last login: a few hours ago
Canada, QC
$29 per month (month by month)
about 5 days
Bell Canada
"One on one tech-support, Accurate billing"
"None!"
"Value, service, and more value and service!"
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5meg/800k, DSL PPPoE, dynamic IP, 100GB cap
29.95$CAN + GST = 31.75$ modem not included
monthly service, no contract
Since last fall, I download at 400 kilobytes/sec.
I upload at about 80 kilobytes/sec.
Great support, no 18year old reading you a script, no quick fix to get you off the phone. You never have to mess with an automated phone system and they answer the phone FAST. You get better value if you purchase your own DSL modem. The service uses Bell Canada's phone lines but the gateway, DNS, techsupport and billing is from Teksavvy.com. They never mess-up your billing like Sympatico If your credit card expires before you update it, they won't give you greef, just good old fashioned one-on-one service. I'll never change!
PS: MTU should always be at 1452 with Teksavvy.com
Disclaimer: as of 01/01/2007 I am a Teksavvy reseller. Love the service so much I can sell it to people with a clear conscience!
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Review by dynamx
Posted: 3.4 years ago
member for 5 years, 1067 visits, last login: 2.4 years ago
XXXXXX
$29 per month
about 5 days
"Rock solid connection.......A++++ sales and technical support"
"-"
"The model of a great ISP"
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I'm very happy with my service so far.
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Review by Brainwashed
Posted: 3.4 years ago
member for 3.4 years, 7 visits, last login: 3.1 years ago
Canada
$29 per month
about 5 days
Bell Canada
CLEC party: Bell Canada
"AwsomeTech Support - Best I've Had"
"At Mercy of Bell and Bell's Copper"
"Excellent Value Combined with Excellent Support"
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I ordered TekSavvy's 3 Meg residential DSL service. I also bought my SpeedTouch 516 modem from them. I did this over the phone and everything went great.
We created my login and email accounts.
Suggestion: Advertise how much email space you get. The call taker had to ask and gave an incorrect answer.
They opened a ticket with Bell and 5 days later, my DSL light came on.
I checked the modem stats and was shocked to see how bad my line was. I was getting 672/160. I live at Cawthra and Bloor in Mississauga. My attenuation was 56dB with excessive CRC errors.
I called TekSavvy support and we troubleshot over the course of a day to eliminate internal wiring and the modem so there would be no charge to me when they open a ticket with Bell.
They returned calls promptly when there was new information. After certain it was not an internal issue, they opened a ticket with Bell for me.
Bell called me that night (Friday) and left a message as I was not home saying I should call my ISP. It is Saturday now so I called TekSavvy. They have an answering message on the weekend so I figured great, I won't hear from them until Monday. I left my name and number and holy cow, 5 minutes later I get a call.
Teksavvy checked to see what Bell has done and it seems all they did was lower my profile to 1 Meg to get a stable connection.
TekSavvy said the only thing I could try at this point was to call Bell and see if a line transfer is available to me to put me closer to a CO.
Well, I'm not too happy about the speed so I guess it's back to cable.
This is not TekSavvy's fault as it is Bell's copper. TekSavvy has to work with what you got.
All in All, I would recommend TekSavvy without hesitation. As a company, they are an example of how customer support should function.
If you are with Sympatico and get good speeds, I recommend the switch. It is less expensive and the tech support rivals Bell's.
This is a lesson for me trying to escape cable. In my situation, with my noisy copper, going from 300KB to 100KB download made me realize the grass is not greener on the DSL side.
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 Review by TSI Marc
Posted: 3.4 years ago
member for 3.4 years, 1753 visits, last login: a few hours ago
Chatham,ON
Contract price not specified.
Bell Canada
CLEC party: Bell Canada
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rock solid.
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