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Review by TheGrub 
UPDATED: 98 days ago
member for 4 years, 1320 visits, last login: a few hours ago
 Blainville,QC
 $33 per month (month by month)
 about 5 days
 Bell Canada
 "Excellent customer service, Great Prices and Speeds"
 "None...."
 "Switched from Videotron.. and it's the best move i've done this year !!"
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Review by yokocar
UPDATED: 98 days ago
member for 1.6 years, 183 visits, last login: a few hours ago
Whitby,ON
$65 per month
about 10 days
"Fabulous Customer Service!!!!"
"Still forced to use Bell's Last Mile, archaic CRTC"
"A down-home business valuing it's customers with no bull"
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I've been a Bell customer for 8 years, and recently discovered Teksavvy through various searches. Reading the reviews, they're bang on.
I live less than 0.5km from the CO in my area, so speeds were never an issue. Technically, their service for me was solid. However, the company business practices I find unethical, arrogant, and completely mis-leading.
Enter Teksavvy. No "EMILY". Every time I call, I wait 3 rings, and someone picks up. I wanted to cancel my unlimited long distance feature as it was not being used and the CSR simply said "no problem." Period. No up-sell. No offer for other packages. What a breath of fresh air to speak to someone in the country, and actually understand them plain as day.
I recently switched the Inet service to Teksavvy. Even with the UBB changes and the minor speed reductions, I am still thrilled to be a customer of Teksavvy. I know this company will always fight for us.
Teksavvy's strength is it's Customer service, and in the end, THAT is what matters most to people.
Thank you Rocky and gang for treating me like a human, and not an open wallet.
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 Review by andrewhaji
UPDATED: 98 days ago
member for 7.7 years, 1795 visits, last login: a few hours ago
North York,ON
$40 per month
about 8 days
Bell Canada
"Customer service is second to none, speeds are very consistent, low price."
"Speeds could be a little faster, Bell is imposing throttling, UBB is coming."
"My most positive experience with an ISP, but will it last?"
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2009/08/25 - This is an update to my previous review.
I have now had TekSavvy for almost 2 years. The past two years have been extremely smooth. No major issues to speak of. TekSavvy does have "emergency maintenance" more regularly than other ISPs but I can forgive them--they are growing fast. I've moved twice and had no major issues with either move. My connection was pulled accidentally and TekSavvy was quick in having Bell come out and fix the problem.
TekSavvy customer support is still second to none. You get a human being within seconds and they know what they're doing.
Recently Bell has imposed throttling on all wholesalers, including TekSavvy. TekSavvy offers an MLPPP service which allows you to bypass the throttling, but it costs an extra $4/month. It's worth it for me, but it's an expense I wish I didn't have to pay.
I long for the day when Bell allows wholesalers access to higher speed tiers. Slow download speed is still my biggest issue with TekSavvy. When Rogers offers 10 mbps as their standard tier, having half the speed on TekSavvy hurts.
With the recent ruling by the CRTC regarding UBB, TekSavvy will soon have to impose a 60 GB usage limit on everyone. This is going to hurt. However, TekSavvy will still have ONE benefit over Ma Bell, and that is MLPPP--the means to evade throttling. This is a huge benefit for me, and probably enough to keep me as a TekSavvy customer even after UBB comes into effect.
Overall, I am still quite happy to be a TekSavvy customer. I'm worried about what might happen in the future but I'm confident that Rocky and the gang are looking out for our best interests. For the time being I still highly recommend TekSavvy to all my friends and family.
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Review by Robrr
UPDATED: 99 days ago
member for 1.6 years, 868 visits, last login: a few hours ago
Toronto,ON
$32 per month
about 10 days
Bell Canada
"Great Price, no contracts, tech supports that understands you"
"Suffering the effects of Bell in terms of throttling etc."
"Very Happy Teksavvy customer"
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Originally moved my phone line over to Teksavvy in July '08 and was pleased with the price. When I moved to Toronto in I was in need of a new ISP as Rogers was horribly slow so I gave Teksavvy a call. I haven't been happier with my internet service.
The connection is reliable and I am getting a full 5Mbps. TSI also keep you up to date on any of the work they are doing on their network that may impact you which is nice.
All and all I am very happy as a Teksavvy subscriber and I would recommend it to anyone who is looking for a new ISP
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 Review by salamence502
Posted: 102 days ago
member for 1.6 years, 313 visits, last login: 10 days ago
Pointe-Claire,QC
$60 per month
"Service, tech support, quality."
"Bell lines."
"Best ISP right now if you're looking for one."
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More people need to know about TekSavvy. They're the best ISP available in my area, and it always makes me feel good that I'm giving money to a company fighting against Bell.
Minor hiccups with phone line installation, but now everything is perfect (internet + phone).
Thanks TekSavvy 
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Review by Axe
Posted: 102 days ago
member for 119 days, 3 visits, last login: 102 days ago
Pickering,ON
$32 per month
"Real Fast"
"none"
"Cheap than Bell"
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Another Reseller I was getting slow speed the sever was far. II you are in Pickering get TekSavvy their server are always fast. Its been a over month and I am very happy with them and the support is amazing. I should off gotten TekSavvy sooner. Never get Rogers or Bell they suck u will pay too much with them.
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Review by xdrag
UPDATED: 103 days ago
member for 4.7 years, 127 visits, last login: 5 days ago
Scarborough,ON
$30 per month
"HIGH bandwidth, Good service, Canadian Call centre, Value, contract-free"
"Had some disconnection issues before but they were solved, Affiliated with Bell"
"BEST ISP in Canada but the duo of Bell and CRTC ultimately is the source of headaches for the user"
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I currently have 3 locations that is serviced by teksavvy and they have yet to fail me. My connection hasn't been flawless and there were disconnection problems with my line. However, the best part about the teksavvy experience would be their support. Everytime you call into their centre, you will be connecting and speaking with a fellow human being. Not an automated system, not a robot but a real live human being. Their tech support is knowledgeable from the second you speak to them and will solve 99% of your problems. I haven't spent more than 15 minutes on the line solving a problem with them.
The second main attraction of teksavvy would be their value. 5mb and a 200Gb bandwidth cap for $30. No other ISP in canada can offer you such a service. Especially not Bell and Rogers. So if you're into any downloading at all, then teksavvy is the right isp for you. I have a peace of mind knowing that extra tv episode won't cost me an extra $10 on my next bill. Even if i do go over, it's $0.25/Gb. Not much at all.
The ultimate weak point in the teksavvy service is their affiliation with BELL. Bell is a terrible ISP and score even worse in terms of ethics. They're greedy, uncompetitive and evil. The throttling and the UBB fiasco are causing havoc for indy isps. Bell will continue to screw indy ISPs over and unfortunately, will continue to lower the quality of service provided by indy ISPs, which includes teksavvy.
If Teksavvy had more control of their networks without the influence of bell, they would be "perfect"
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Review by LazMan
Posted: 105 days ago
member for 6.6 years, 2430 visits, last login: a few hours ago
Angus,ON
$45 per month
about 4 days
"VERY easy communication with staff during order and install process"
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I previously had TekSavvy, but when I moved, had to switch providers... I have TS once again, and couldn't be happier. While the service itself is good, it's the support that makes TS excell - from a personal message from the CEO, to the quick and CORRECT information provided by the front line staff, there's a reason TekSavvy is one of the most popular ISP's in Canada.
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 Review by matradley
UPDATED: 105 days ago
member for 6.4 years, 2626 visits, last login: a few hours ago
Petawawa,ON
$34 per month
about 3 days
"Great price, service, and knowledgeable staff."
"None I can think of."
"Superb ISP putting customers first."
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TekSavvy is revered for their excellent service record. I cannot really add to what has been already mentioned. The service is excellent and the price is actually competitive (in a Canadian market too!).
Consider this:
- Speed up to 5mbit;
- Monthly price $29.99;
- MLPPP with Static IP and NNTP $4.00 extra;
- Canadian service; and
- Excellent 24/7 Technical support.
Keep up the good work.
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Review by corkz
UPDATED: 108 days ago
member for 2.7 years, 159 visits, last login: 6 days ago
St Catharines,ON
$84 per month
about 3 days
"Costs, MLPP, IP blocks, Bandwidth and above all else best customer service in Canada"
"I want to be a homer here, but they are on Bell's lines and at Bell's mercy and well Bell is the devil."
"If you can get 5 meg service to your house, even with the upcoming UBB crap Bell is forcing TSI still the best ISP in Canada"
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Been with TSI for over 2 years now.
My costs are higher than most, I have two Premium lines, one dry loop, static IP and /29 subnet. Considering all that is in the $84 it's a steal. No other ISP offers this kind of service. Customer Service has always been there within minutes when I've called, and my issues have been answered by English speaking representatives who are Canadian citizens employed in Canada. A big point for me. I wish there was some way to rate their Tech Support higher than 5 to stress how awesome it is, especially for the technically inclined internet user. It's a pleasure speaking to people who know what your talking about and not reading off a sheet saying "have you tried restarting your computer have you tried restarting your modem" etc. I wish Bell wasn't evil and the CRTC didn't have their heads up their asses and Bell's so that this fine example of a Canadian company could continue to move forward as the example of what a Canadian ISP should be.
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