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Review by Mr_Derp See Profile

  • Location: Corbyville, ON, Canada
  • Cost: $50 per month
  • Install: about 50 days
It was dsl
It was dsl
It's okay, I guess
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I subscribe to Teksavvys' grandfathered 512k/512k DSL service (syncing at 1mbit/512k) with a 300GB cap & ipv6. *edit* It's now 2mbit/800k with 300gb & ipv6

the accounting department is great (never had a billing error, always quick to get referrals added to my account).

*edit* Moving is a trying affair:
given many weeks notice of moving, I've had to devote at least 2 hours/week for the past 3 weeks trying to get my service up at my new house.
At 2 days to move in, I'm not at all confident that they'll get this problem fixed in time.
setting up the move order shouldn't take hours of my time to stay on the phone trying to walk a csr through the steps required to help me.

*edit*
it took almost a month after move in(and almost 2 months from the original order) to get 2meg dsl service, while waiting i was limited to 640/512k.

sales phone support is frustrating to be nice about it. My time was wasted by these ladies. Tons of time on hold 'checking with my supervisor'...

James in the direct forum was my saviour, i was close to bailing out altogether and would've cancelled if not for him and a couple of the more useful forum techs.

I hope i never have to move teksavvy service ever again, it's retardedly hard.

*edit*
A few months after my profile increase, it dropped again after I bundled it with another 2meg line from Bell. My bundle useless, I now just use my TSI login on my cheaper, faster Bell line.

*edit*
After awhile my line lost sync, they fixe it and it runs at 2mbit, my bell line is now cooked.
Tsi also knocked the price down 15/month.

*edit*
Years after signing up, TSI begins charging for overage, the eliminated my 512k/300gig plan and created 2meg/25gigs. After some positive back and forth it was upped to 2meg/300gigs

*edit*
2020 update, they upped the price, its now 2meg/unlimited for $40ish... lawd.

*Edit*
2021 update, speeds down to about 1.5mbit, bill seems like it keeps going up.
Rogers showed up in my area selling fixed wireless. I'm out.
Thanks for all the fish!

member for 19.3 years, 2003 visits, last login: 54 days ago
updated 2.3 years ago

hyperroks
join:2003-09-30
Welland, ON

hyperroks

Member

good luck

good luck with your endeavors, good place as long as you never ever ever make a change to your account:)

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Oxymoron69,

Thank you for this review. I’m sorry to read there were some mishaps with your move order and tech support when calling them for troubleshooting; however I am very happy to read that James in the Direct Forum was able to assist you with fixing your connection.

Are you currently having an issue with your connection? Or is everything working as it should? If you are having an issue or if you have any questions please feel free to message us directly in the Direct Forum. We are happy to assist you.

Thanks again for this review.
TSI-Ashleigh
TSI Ashleigh

TSI Ashleigh

Premium Member

updated review

Hello Oxymoron69

Thank you very much for the updated review. I am happy you are enjoying the service still and that you were able to obtain upgraded speeds and were put back on your 300 gb of bandwidth.

Thank you for the review update. If you have any further questions TekSavvy can be reached directly in the Direct Forum »/fo ··· avdirect.

Thanks again,
TSI-Ashleigh

Review by Goggles See Profile

  • Location: North York, ON, Canada
  • Cost: $36 per month
  • Install: about 5 days
Great Tech Support, Great CSR, Getting Listed Speeds
None
Was well worth going to Teksavvy, I Highly Recommend
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·TekSavvy Cable


I moved from Rogers to Teksavvy internet and I am very happy with this move, the tech support people were on top of things right from the start, I had a bad outside line and the Teksavvy people got Bell to investigate and repair the line fast, I know myself that you have to be patient when things are not up to snuff and things will get done, for some reason things were done faster then I anticipated, I am assuming the Teksavvy people had a-lot to do with getting my line up running right as they updated me frequently.
I had Rogers 7mbit service and I didnt notice any difference in speed web surfing with Teksavvy, I am not a big downloader so it did not make any difference to me, although Teksavvy gives me a 200 gig cap which is more then enough, there are some occasions where I need more then 60 gigs, and the other companies will rape and sodomize you for going over their caps.
I am recommending Teksavvy to all my friends and any who ask me who my ISP is

I support Teksavvy as they go after the big ISP's who use Deep Packet Inspection and other things that is a violation to a persons privacy.
Net neutrality is a must and we cant let big ISP's dictate to people what is good or not.
-------------------------Update--------------------------------------------------- ---------------------------------

Ok its now been 2 months with Teksavvy, there have been no calls to tech support, there has been zero problems, I start my computer and the internet is there, Teksavvy has warned me about service disruptions due to upgrades, so I worked around it by sleeping at night like I should, and the last thing I want to say is, for the last 2 months, I have had more money staying in my bank accounts.

-----------------------Update----------------------------------------------------- ---------------------------------

Its been 9 months now with Teksavvy, there is no calls to support, there are no mystery charges, there has been service done to Teksavvy's system which they have notified me when service is to be performed, no problem I say, I now sleep at night, when they do service, I have moved my landline and long distance also to Teksavvy, to find out my cost of my monthly communication bill has dropped even more, again no calls to Teksavvy, the procedure is very simple, every month I get the bill and its automatically charged to my credit card, I pay my credit card bill every month, so now everybodies happy.
No drama, no support calls, no bill errors, no problems and no reason for me to look elsewhere.

---------------------Update------------------------------------------------------- ---------------------------------

The site asked me to give an update to my review, and its going to be boring.
Ive been with Teksavvy internet, home phone and long distance, for 21 months now, service is great and everything works.
No drama, no support calls, no bill errors, company and support personel are in Canada, no problems and no reason for me to look elsewhere.


member for 21.1 years, 1107 visits, last login: 122 days ago
updated 2.9 years ago


plus one
@mc.videotron.ca

plus one

Anon

heh good one.

googles9 said:
quote:
1. Teksavvy has warned me about service disruptions due to upgrades, so I worked around it by sleeping at night like I should,

2. and the last thing I want to say is, for the last 2 months, I have had more money staying in my bank accounts."
1. LOL Withdrawals Sleep? WTF is that.

2. +1

Feels good leaving bell and discovering you now how money left over to eat

Your review made me chuckle

+1

JGROCKY
Premium Member
join:2005-05-19
Chatham, ON

JGROCKY

Premium Member

...

It isn't always this easy, but thank you!

Review by RizzleQ See Profile

  • Location: Windsor, ON, Canada
  • Cost: $62 per month
  • Install: about 5 days
Great service at a great price
Totally worth it
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

»Review of TekSavvy Cable by RizzleQ briefly describes events leading up to my switch to TekSavvy DSL and other events much later.

I ordered TekSavvy Dry-Loop 6meg DSL back on Jan 4th, 2012 over the phone with Brent and selected my activation date as Jan 13th. Brent was extremely helpful and detailed as he addressed and answered any concerns and questions I had. The requirement to be home from 8am to 5pm was fairly standard so I chose someday the next week I had off from work. I got a verification email the very same day, which I confirmed immediately to get the ball rolling. This email contained all the details I could ever need like pricing breakdown, tentative dates, possible additional costs, PPPoE and email credentials; good stuff.

Sometime shortly after this I realized I had made a shift trade at work for that week that I forgot about when selecting the activation date. It would have left me with working on Jan 13th and have Jan 12th off. I called TekSavvy as soon as I realized this and simply asked that they change the activation date to Jan 12th as that date was still over five business days away. After being thrown on a quick hold, Bill tells me this request has been placed. To be honest, the confidence in his voice as he told me this was lacking to some extent, but this was a very simple request so I thought nothing of it. What could go wrong, right?

A couple days later I get an email letting me know my activation date was confirmed for Jan 13th... wait... what? I was annoyed, to say the least, when I found out from Linda that nothing actually changed with my order on that call that I placed only days before. She assured me very confidently that she sent off the request for sure this time. Luckily there was still enough time to make that happen. I waited at most one more day to delightfully hear the activation date was confirmed for Jan 12th. Now, all was well in the world.

Jan 12th rolls along and I get a phone call around 9am from someone asking me if I have a dry-loop DSL installation slated for the day. I confirm this as I look out my window to notice this person is a Bell tech sitting with another Bell tech in a Bell van in front of my house. The tech was unsure if he needed to do anything as he said he saw no NID attached to the side of my house, only the buried service wire coming out of the ground, run along my house for about 10 meters and go straight through the wall. I state there is no NID or even a testable jack inside or outside for me to confirm sync is active on my line.

I let both of them in my house and describe my wiring setup as we proceeded to the basement. We then met with the mess of telecom wires next to my electrical panel. One of the guys immediately determines what needs to be done, goes back to his van to get a bunch of stuff. I specifically asked that they do not hook up the DSL to my existing home telephone wiring since there is VOIP on there. He seemed fine with doing that, so about 25 minutes of work later and he is done setting up a new wiring block with new wiring to a new isolated phone jack. He does a quick ANAC check on the line and says I am all good to go once hearing my dry-loop number on his phone. As he starts packing up his tools, I plug in my preconfigured TP-Link DSL modem which gets sync and authenticates with the TekSavvy RADIUS server fairly quickly. I was able to confirm the modem was getting a full 6016/800 sync rate and speed tests showed the associated 5.4 Mbps download/0.65 Mbps upload speed before the Bell techs left. I was pleased with their professionalism and neat setup of the dedicated line that I asked for.

In June of 2012, TekSavvy rolled out their IPv6 BETA program as part of the World IPv6 Launch (»www.worldipv6launch.org) that I happily jumped on as soon as they announced it. TSI Martin replied to my request with all the details I would need to set that up. I got some huge IPv6 subnets tied to their own unique DSL login that worked for me on the first try. Way to be, TekSavvy.

Now, let us fast forward to mid-January 2013. I had been enjoying my DSL which was performing perfectly for a full year; no drops in speeds or connectivity at all. It was around this time that the weirdest slow speeds issue hit a bunch of people in the Windsor area. It was characterized by modems getting full synchronization, yet there were sporadic slow speeds at all times of the day. Most of the time my whole household had under 1 Mbps to share; it was brutal. I knew a few people in this region with tickets opened that dragged on for weeks. That was something called a pattern match slow speeds issue. It was pretty much as low priority as it gets considering it was a service impairment issue versus an out of service issue (on legacy DSL in a not so highly populated area no less). We had Internet connectivity at least when other people did not, so that is kind of fair I guess. It was one of those it will get fixed when it gets fixed type of issues.

Around that same time there were talks about TekSavvy Cable coming to all areas that Cogeco services. This was enough to keep me hanging in there with that unpredictably slow DSL. I finally got hooked up with Cable in March of that year. I decided to keep my DSL line activated even though I had a considerably faster, perfectly working cable connection. To balance out the load, heavy users of the house use the cable, and everyone else uses the DSL. It is a nice setup. The DSL speeds returned sometime around this time as well and seems to be fine according to those users in my house.

Overall, from the order date until today, the TekSavvy DSL experience has been mostly a positive one. The long stretches of great service cannot be overshadowed by any negative moments. You have got a happy TekSavvy DSL customer here for over two years.

UPDATE 4/11/2016:

I haven't used this Internet connection as my primary one for quite some time now. That's not why I haven't posted any kind of update, though. This connection is being used by the rest of my family who would complain about an issue within seconds of it happening. The reason I've basically forgotten to update this review is because I haven't heard a single complaint about this DSL service from them. That can only mean it has been rock solid and working perfectly since I last wrote this review! Fantastic work, TekSavvy! I have nothing else to say beyond that!

member for 18.1 years, 3977 visits, last login: a few hours ago
updated 3 years ago


TSI Kris
Premium Member
join:2013-11-18
Chatham, ON

TSI Kris

Premium Member

Review

Hello RizzleQ,

Thank you so much for sharing your experience with us! It's sounds like quite a journey. We are most definitely delighted to hear you are happy with the services overall.

Please do not hesitate to contact us if there is ever anything we can help with!

Cheers,
Reanne

TSI Sean
Premium Member
join:2015-10-14
Chatham, ON

TSI Sean

Premium Member

Updated review ...

Hello RizzleQ,

Thank you again, for taking the time to update your review.

Sounds like your family is enjoying the service too. Thank you for your kind words.

If you need assistance or have any questions, please let us know!

Have a great night!

Respectfully,

Review by bligh See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $85 per month
  • Install: about 5 days
  • Telco party Bell Canada
Reliable Service Extra features like static IP's, and subnets are wonderful
Recommended
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Speeds have at times fluctuated in the evenings. Unlimited downloading in off peak times is very nice. IPv6 options will be nice when I decide to take the plunge. Overall very happy.

2014.12.31
I don't recall when I wrote my last review but since: Upload upload speeds have increased, they're still not at my package level However I understand, and accept the technical difficulties my distance to the DSLAM, and the infrastructures age present to provide full upload speeds.

My overall bill had gone down in price. Service continues to be reliable, and support very good when needed.

member for 20.1 years, 875 visits, last login: 153 days ago
updated 3 years ago


JonF
Premium Member
join:2012-11-22
Chatham, ON

1 recommendation

JonF

Premium Member

"Reliable Service Extra features like static IP's, and subn

Hello there,

We are happy that you are happy with the service. When you are ready to take the plunge to IPV6, let us know and we will accommodate you. As it is still in its beta stage, we are currently not charging for it.

Thank you for leaving your review!

Review by BeerBarrel See Profile

  • Location: Pincourt, QC, Canada
  • Cost: $46 per month
  • Install: about 8 days
Teksavvy was very prompt and delivered as promised.
They have raised prices to the point where their market advantage is gone. Now they insist it was Bell to blame for it.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My previous ISP dropped the ball when my internet connection suddenly stopped. The tech, over the phone, insisted iti was the config of the modem when in fact the DSLAM on the line was faulty. Teksavvy followed through and got things working again. Thanks Teksavvy.

member for 19.4 years, 169 visits, last login: 3.1 years ago
updated 3.1 years ago







Review by g121 See Profile

  • Location: East York, ON, Canada
  • Cost: $130 per month
  • Install: about 7 days
Customer Service + Good Internet/TV/LD price/quality
Incumbent restrictions / CRTC dawdling
A company who provides good service/quality to their customers
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Update2020Dec:
This past July, I finally dumped my decades long Rogers cable TV. I'm extremely happy with Teksavvy TV. Basic($20)+News($8)+SportsFan($20)=$48/month. Price is good & quality has been great. & the super quick Guide is a joy compared to the super slow Rogers box. I running TekTV on an Amazon Firestick 4K.

A Teksavvy manager [Tracy] even phoned me a few days later just to check that I was up & running & happy with TekTV : ))

So Teksavvy VDSL 50d/10u + TV + legacy LD = I'm a happy Teksavvy Customer.

I recognize cable can be cheaper but I'm sticking with DSL.

Update 2019Dec:
Had an addition to the household, so upgraded from DSL15 to DSL50. Time from order to upgrade was about a week. The Bell tech showed up right on time & was quite pleasant & efficient; did his thing and I was up & running ~30 minutes later. I wasn't using the previously installed POTS Splitter as I had a homerun line right from the outside Demarc box, so the tech wired a new POTS Splitter right before my upstairs modem. Down/Up speed as advertised. All's good. I remain a happy Teksavvy customer.

Update 2011Dec:
ah .. had an internet down today .. re-cycled my modem 3 times to no avail .. called Teksavvy tech support about 4:30pm & was speaking to agent Jackie in well under 5 minutes .. did a recycle again but this time left it off a good couple of minutes .. voila, internet re-sync'ed .. lol, i was just too fast & impatient on my previous modem reboots .. was nice to get to a live agent within mere minutes : )) .. Merry Xmas

Update 2011Nov:
2+ years later .. my 5MB DSL has been solid the whole time .. i've never had to call Teksavvy even once since the initial transition issues where Teksavvy kicked Bell's butt (5 tickets in 1 week) until Bell resolved my issue. I remain a totally happy Teksavvy customer .. cheers ..

Initial review 2009Fall:
I had been with 3Web for years. The service was initially acceptable but slowly & steadily become worse. Alas 3Web has extremely poor customer service .. had to wait 30, 45 even 60 minutes for someone to answer the support line .. & when you finally reached a tech they'd simply have you run a bunch of tests when clearly the issue was at the provider side. They refused to push Bell at all to address the situation. When new DSL openings became available in my area, I immediately switched to Teksavvy. Teksavvy support even spent a good 15-20 minutes with me BEFORE I was a customer explaining how they'd address improving my internet connection even though they relied on the same Bell lines as 3Web.

Every one of my trouble calls to Teksavvy was answered in less than a minute by friendly & knowledgeable techs. It took Teksavvy a week of pressing Bell .. 5 tickets .. but at the end of this frustrating week, Bell had moved me to a remote just around the corner from my house. Finally I'm getting decent & consistent internet speeds of 4MB down & 600KB up.

A1 Customer Service .. I'm very pleased.

member for 19.8 years, 8021 visits, last login: a few hours ago
updated 3.2 years ago

BaldBanana
join:2008-01-28

BaldBanana

Member

Bogus review

quote:
i've never had to call Teksavvy even once

yet you say their customer service is great?

You've been lucky that your line hasn't gone down. That's all. You don't seem to have any relevant experience with the customer service.

g121
play lordsgame com | Phone Cops are real
join:2004-05-28
Toronto
Hitron CODA-4680
Asus RT-AC86
Grandstream HT812

g121

Member

Re: Bogus review

yep, my line has been rock solid for 2+ years .. so no need to call since the initial install ..

however .. for that initial install .. (actually a migration from 3Web) .. i was in touch with Teksavvy support almost daily over the course of a week while they kept kicking Bell's butt until they fixed my line ..

so .. my experience with Teksavvy support was excellent & relevant : )) ..

.. cheers
Window7
join:2011-12-22

Window7

Member

Singing a different tune.

Wait until your internet goes down due to the DHCP issue, you will be singing a different tune.

g121
play lordsgame com | Phone Cops are real
join:2004-05-28
Toronto

g121

Member

Re: Singing a different tune.

*chuckles* i'm on DSL .. thus don't have that worry : )) ..

Merry Xmas

TSI John
Premium Member
join:2014-03-14
Chatham, ON

TSI John

Premium Member

Review by g121

Howdy g121, Thank you so very much for taking the time to write your review! We at TekSavvy are pleased that you are enjoying our service. Please let us know anytime that you may have issues, concerns or just want to say hello! We are here for you.....John

Review by jimatstorm See Profile

  • Location: Russell, ON, Canada
  • Cost: $29 per month
  • Install: about 3 days
  • Telco party Bell Canada
Great price and speed
none!
If you are on DSL and not with Teksavvy, what are you waiting for, make the switch now!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I made the move to Teksavvy almost two months ago and not a single problem so far.

DSL was hooked up and running the day they said it would be and was a breeze to setup. I do miss my 3mbps upload speed from Storm.ca but as they were dumping all of their wireless customers outside of Ottawa to Xplornet I decided to take a look around and see what other options I had. I am very happy that I found Teksavvy. Great price, and great download speed.

After taxes I am saving more than $20 a month from what I was paying with Storm, I should have made the move years ago.

Next step is to switch my home phone as it looks like I could save a bit there too by switching to Teksavvy.

Edit: I no longer have this service, had this and cable in parallel for a few years but decided quite a while ago to drop the DSL and stay on Cable.

member for 15.9 years, 1840 visits, last login: 58 days ago
updated 3.4 years ago


Review by Quinte See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $56 per month (month by month)
  • Install: about 10 days
  • No Cap
  • Telco party Bell Canada
Excellent Speed and Good Value Even With Last Price increase
Bell Tech Has to come up twice. First Tech messed up landline. Fixed by 2nd Tech
One of the better values out there in VDSL Internet
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been with Teksavvy since 2012 and am very pleased with their service and support. I recently upgraded my DSL service 15/1 Mbps to VDSL 25/10 Mbps. I also switched from a copper landline for home phone service and ported my home number to Teksavvy's TekTalk VOIP. It took about 10 days to complete the installation overall. (Not surprised due to the impact of Covid-19). Once completed the higher speed service was 100% as described. There was a bit of a hiccup with the landline switch as the 1st bell tech messed up the switch to a dry loop and my home phone line had a dial tone but I could not call or receive calls. This was corrected the next business day by another tech.

Even with the recent price increase Teksavvy provides solid value and service. (Now, if only the CRTC and federal gov't will get around to forcing the incumbents to lower wholesale rates!)

member for 22.6 years, 3161 visits, last login: 2.7 years ago
updated 3.5 years ago


TSI Andy
Premium Member
join:2012-11-22
Chatham, ON

1 recommendation

TSI Andy

Premium Member

Your review

Thank you for the pleasant review, we really appreciate it and we apologize for the original hiccup with the technician.

Thank you for updating your review with your more recent change and we're ecstatic to hear that everything is still running great for you and that your having a pleasant experience.

Thank you for your loyalty.

Review by Positronic11 See Profile

  • Location: Whitby, ON, Canada
  • Cost: $52 per month
  • No Cap
Smooth installation, solid reliability
No issues to report
Outstanding value, performance, and reliability
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Current Plan:
DSL 15 Unlimited
(15 Mbps download, 10 Mbps upload, unlimited bandwidth)

April 20, 2020

After 7 years living in Scarborough I moved to Whitby in 2019 and transferred my service to my new location. Before that (in Sept 2019), they upgraded my bandwidth to unlimited (before that, at some point it was increased from 300 GB to 400 GB/month), upload speed 10 Mbps, and the price changed a little (I'm not sure when) - $46.27/month ($40.95/month without taxes, dry loop cost being free or baked into the monthly Internet cost).

I kept my old plan when moving.

In March, I received an email saying the they will be increasing the cost of my plan in May from from $46.27 to $51.92/month ($45.95 without taxes) due to large carriers obtaining a stay against the CRTC decision (what prompted them to lower the costs of plans and increase bandwidth to unlimited) which kept their costs at pre-August 2019 levels.

I don't hold this against them. They've consistently upgraded my plan and lowered my costs over the years. The way I see it, the reason they are in a squeeze now is because of their previous generosity, the unexpected legal battle, and rising bandwidth usage as people stay home due to COVID-19.

I still have not had to make a tech support call, so can't say from experience how good their support is.

----------------

July 25, 2013

Lowered monthly cost from $55 to $43 (includes taxes - it is 37.99 without the HST).

Since the last update I've automatically been given two pricing decreases:

The cost of my plan was decreased from $39.99 to $32.99 (with the previously mentioned upgrade in speed).
I've received a message today saying that the cost of my Dry Loop connection has been decreased from $9.10 to $5.

I really appreciate TS passing along the savings!

I just realized that my bandwidth increased from 75GB to 300GB(!)
I had originally signed up for a 12 Mbps plan with 75GB / month ($55/month on August 2012).

While looking through old emails today to verify the numbers, I had a closer look at the email notification about the price reduction and speed upgrade in April. I didn't read it carefully at the time because I had already knew about the speed upgrade and thought that was it.

Looking at it now, I see that my plan was upgraded High Speed DSL 15 Pro which has a 300GB limit - an amazing value!

--------------------------
March 9, 2013

Increased the "connection reliability" score (from 50% to 100%) as I've had no downtime since signing up.

SpeedTest.net:
Download speed - 14.57 Mbps (been upgraded to the 15 Mbps service)
Upload speed - 0.67 Mbps

I've never had a problem to report, so can't speak for tech support quality.

-------------------------
Aug 30, 2012

Speed test results (using SpeedTest.net, connecting to a Toronto server):
12.13 Mbps down
0.69 Mbps up

Right after it was set up, my download speed was around 10.xx Mbps (it had around the same upload speed - 0.6x Mbps), so it looks like the 15 Mbps speed upgrade has been applied.

To measure reliability, I've been doing continuous pings to websites (to see if there were brief outages when I was not using the computer) and noticed that I lose packets on very rare occasions (4 lost over 6 hours with 22167 packets sent on the last test) - so rare that it hasn't been noticeable when I've been using the Internet (including playing online games, though it's possible that I wasn't playing at the time when a packet was lost). I've seen packets drop while looking at the ping display, and so far only one packet has dropped at a time (I haven't seen 2 or more drop consecutively). This happened at my old location as well (which had Internet with Rogers Cable).

-------------------------
Aug 21, 2012

I first heard about TekSavvy in 2011 when they voiced their opposition to the UBB changes that were passed (and then scrapped). I wasn't looking for an ISP at the time, but kept them in mind, as I appreciated their activity in fighting for online rights.

When planning a move to a new condo in Scarborough I opted for TS's DSL 12 Lite (12 Mb down, 1 Mb up, and 75 GB/month) service for $39.99/month.

It appears I caught it before it was phased out - I placed my order on Aug 9 to have it installed on the 20th and today I no longer see the option on their website.

After doing some searching, it looks like I caught a lucky break!

Existing DSL 12 customers are getting free upgrades to 15 Mb with grandfathered rates:

»[DSL] Good News - DSL upgrades

Since I was moving into a high population neighbourhood (huge apartment buildings at Alton Towers), I decided on DSL over cable, thinking the potential of many people using cable in my area could slow my Internet speed. I didn't plan on using normal phone service (instead going with VOIP), so would be using dry loop (which costs an additional $9.10/month in my area - Band Rate B). Total monthly cost is $55.47 (tax included). I don't watch TV, so cost of cable or other options didn't factor into my decision (I don't know if packages offered through Rogers or Bell would have been better with Internet bundled).

I had a few questions about the service so ordered over the phone. Only thing of note was the long series of disclaimers the poor rep had to read to me at the end. If I knew that was coming, I would have ordered online after getting my questions answered.

I requested a time in the afternoon on the 20th and was told 1 or 2 technicians (she couldn't tell me for sure how many technicians would be coming) would be dropping by between 12PM and 9PM. Since this was a large span of time, I asked if there was any way of finding out when they might be arriving - there wasn't, so I made plans to spend the day (I hadn't moved in yet but had lots to do at the condo, so didn't mind).

On the 20th, I received a call at 12 PM from a TSI tech, who said he would be arriving in about 20 minutes. 10 mins later, a technician from Bell showed up - he plugged a device into a phone jack to verify Internet was available and was out within 5 minutes. 5 minutes later, TS's tech arrived, who verified the Internet speed (and would have configured the modem, but I had previously done that - I didn't try the modem before they arrived because I got there a few minutes before 12).

I have no experience with their tech support so far (though since I've worked in IT, I can do some troubleshooting myself, if something comes up) and not enough time has passed to evaluate the connection reliability. I'll update those scores in the future.

member for 11.6 years, 18 visits, last login: 2.9 years ago
updated 3.9 years ago


TSI Danielle
Premium Member
join:2012-05-31

TSI Danielle

Premium Member

re: your review

Thank you so much for keeping your review updated. I'm glad things are going well with the connection and you've had no problem for some time.

Danielle

Review by sford See Profile

  • Location: Spencerville, ON, Canada
  • Cost: $40 per month
  • Telco party Bell Canada
Cheaper than Bell Canada and offer IPv6
Uses Bell DSL lines (rural sucks)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Unlimited down loads ( always over 300 gigs a month )
Rarely any outages ( DSL some times drop - Bell rural issue)
Calling tech support 4 times in the past five years - usually about 20 minute wait before you talk to someone who can help.
they support IPv6. ( for those who like to geek...)

member for 15.6 years, 154 visits, last login: 81 days ago
updated 4.4 years ago


TSI Leanne
Premium Member
join:2013-10-25
Chatham, ON

TSI Leanne

Premium Member

Review by sford

We do apologize for the delay in speaking with any agents. Always keep in mind you can reach out to us via other methods if needed (like on DSLR for instance). We are working on our wait times and things should return to no wait times or very little soon.