Verizon FiOS : All reviews | DSLReports.com, ISP Information

Re: odd

said by ITALIAN926:

For $5 more a month ( online order ) you couldve gotten the triple play with a free-for-life DVR. Even if you dont watch TV, that wouldve been a better deal. LOL.

I think you need to be careful if you add the free for life DVR it goes up by 10 and i have the 35/35 internet package so it goes up another 10. After you add in all the taxes since i live in NY it will probably be very high. Currently i have dish network which is 32.99 with no taxes and fees. The price of Fios is also only good for a year.

permalink · 2011-10-29 10:06:22 · Print ·

ITALIAN926

join:2003-08-16
kudos:1

Reviews:

Re: odd

No, this is why I said ONLINE order, its $85 opposed to the $80 double you signed up for. Might be too late for you now. Do you think you actually need the 35/35? The 15/5 package Im referring to would normally get you 20/6. Verizon over-provisions their speeds. More than adequate for 99% of the population.

You wouldve been better off with the triple, especially if youre a yankee/met fan living in NYC

Dish doesnt have the YES channel OR SNY.

ALSO, if you have a 2nd TV, they are also giving away a free standard rental. So DVR, SD box, no monthly fee's.

Pretty sure this deal is still available. You should call and make a deal ! Nothing beats Verizon's TV service.

permalink · 2011-10-29 12:17:36 · Print ·

htin11 join:2000-08-10 Flushing, NY	Re: odd it's actually 89.99 for the 15/5 triple play package, 99.99 if you want the free dvr. this doesn't include any taxes or franchise fee and etc.
	permalink · 2011-10-31 12:21:16 · ·

Bytezboy join:2001-05-17 New York, NY	NO QoS My 35/35 is actually 43/37. Verizon doesn't use QoS or throttling and I've never heard of your problem before. It's a good idea to disable any upstream QoS on your router and/or computers. -- 35/35 Fios, Triple Play Extreme.
	permalink · 2011-10-29 23:55:29 · ·

htin11 join:2000-08-10 Flushing, NY	Re: NO QoS which speed test did you do? i get 35-36/31-32.
	permalink · 2011-10-31 12:21:47 · ·

Bytezboy join:2001-05-17 New York, NY	Re: NO QoS myspeed.visualware.com Java tests are more accurate than Flash. -- 35/35 Fios, Triple Play Extreme.
	permalink · 2011-11-04 00:21:14 · ·

htin11 join:2000-08-10 Flushing, NY	lastest speed test
	permalink · 2012-02-26 10:21:42 · ·

ITALIAN926 join:2003-08-16 kudos:1	Re: lastest speed test Awesome. I believe your package is 150/65 btw. Nothing to cry over though, your upload is faster than download speeds of 99% cable subscribers.
	permalink · 2012-02-26 13:04:01 · ·

htin11 join:2000-08-10 Flushing, NY Reviews: ·Verizon FiOS	Re: lastest speed test said by ITALIAN926: Awesome. I believe your package is 150/65 btw. Nothing to cry over though, your upload is faster than download speeds of 99% cable subscribers. verizon call it the 150/35 package, however they provision it as 150/65. On my bill it's called 150/35
	permalink · 2012-02-27 09:14:01 · ·

Forums > comments on review of Verizon FiOS

Review by wlsonverizon

Fair warning: reviewer joined this week
lodged 3 days ago

Ashburn,Loudoun,VA
$102 per month
"Very decent connection speeds"
"Certain sites suffer very badly and takes a while to resolve"
"Over all a positive experience, with minor bursts of intense frustration"

Pre Sales Information:

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Connection reliability:

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Value for money:

(ratings match consensus)

While overall happy in the quality of service, both in speed and reliability, it can be frustrating because speed tests will show excellent connectivity, however when doing something as simple as streaming from YouTube traffic continuously stalls (no matter the device or operating system).

For instance, as I write this google-gw.customer.alter.net (which is owned by Verizon) is showing a 57.3% packet loss (with 6271 packets tried for over an hour).

Comments:

lijacobs join:2010-07-30 Lawrence, NY kudos:1	Intense frustration If you peruse the lengthly posts in the vzfiber forum which address this subject you will find that the problem is not with VZ but with YouTube not purchasing enough bandwidth to support FiOS's users
	permalink · 2013-04-05 11:22:55 · ·

Timothy28 join:2006-05-13 Lewisville, TX	Youtube Yeah, that is a youtube problem. I've seen multiple complaints about it from users on various ISP's. This is simply a case of Youtube sucking.
	permalink · 2013-04-05 17:05:42 · ·

Forums > comments on review of Verizon FiOS

Review by Darlok

Fair warning: reviewer joined this week
lodged 5 days ago

Maspeth,Queens,NY
$150 per month
(24 month contract)
about 2 days
"Everything"
"Nothing so far"
"Best Service"

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(ratings match consensus)

I had Time Warner for close to 20 yrs. They've been stiffing me on the double play package.. I was paying $150 a month and now $160 this last month! I also had vonage for $38. So almost $200 for a triple play! I finally said F*Ck this and ordered FIOS!

Had it installed yesterday and OMFG... What a difference!!! I'm not sure why FIOS gets so much slag. Maybe it's from people living in rural areas? My experience with them so far has been awesome! I got the triple play package with 50/25 mbps internet from Fios. The internet flies.. I get 62 MBS down and 24 MBS up I can download 1.9 GB Microsoft Service Pack 1 in less than 5 minutes at 7 MB/s. Picture quality also is much better than Time Warner... + MUCH MUCH more channels.. I get 9-12 showtime channels for free. (Not just a 3 month promotional deal) I also get 2 Fliks channels which come with the 89.99 package and 1 Movie channel! It's soooo much to watch.. It's like Night and day compared to Time Warner which has been stiffing me for years. (my own fault for not switching earlier)

As soon as I called to cancel Time Warner, I thought I wouldn't be able to get the rep off the phone. He tried beating the Verizon Deal....Not only did he try to beat the deals when I cancelled yesterday, but today I received a phone call from another agent trying to beat Verizon deals.. I was like WTF? I told the rep that I've been a customer for almost 2 decades and every time i call in to ask for a loyal customer discount you guys never lower my bill!! and now that I cancelled you guys want to give me a better deal? F*CK YOU!

I couldn't be more happier with Verizon (so far so good btw guys) Customer service with Verizon has been top notch!

Comments:

patt2k join:2009-01-16 Reviews: ·Verizon FiOS ·AT&T Wireless Br..	Fios I also had TWC was on 50/5 I live in Ridgewood close to you about pings though you can lower it by calling them or chatting with rep and telling him to switch the ONT box to ethernet from coax. Look at my ping. I also got 100$ gift card (no contract) but will sign contract when I will be moving soon , by signing contract I will keep my price locked. Enjoy fios
	permalink · 2013-04-04 09:34:16 · Print · ·

Forums > comments on review of Verizon FiOS

Review by ITALIAN926

member for 9.6 years, 2199 visits, last login: a few hours ago
updated 11 days ago

Bronx,Bronx,NY
$150 per month
(24 month contract)
about 5 days
"Everything is AWESOME...."
"Not really anything."
"If you can get it, GET IT."

Pre Sales Information:

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Connection reliability:

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Value for money:

(ratings match consensus)

Update 3-27-2013

Still completely satisfied with FIOS. My internet speeds have been moved to 50/35 and regularly test higher like 58 / 37 . I have the ultimate TV package, having all those HD movie premium channels is wonderful.
At some point, the on-demand for Starz and Encore was fixed, its soooo much better than it was.

I gave back one of the DVRs and purchased a WD DVR expander hard drive. The 7232 DVR comes with a 500 GB hard-drive, and I added 1000, so in total, I have 1.5 TBs of recording space, more than enough. The installation of the external drive was a piece of cake. The 7232 requires an eSATA cord to connect the external. My OTHER DVR was a 7216, and that didnt have an eSATA port, it had a SATA port, so if someone wants to add an external to a 7216, they need a cord that is SATA on one end, eSATA on the other.

Update: 2-11-12

HD on-demand quality for Starz and Encore is still horrible, I dont even bother with it. The Free on-demand, HBO, Cinemax, Showtime On-demand is beautiful. Thats really my only complaint with the service The overall PQ of FiOS HD is amazing, especially on my 120Hz Vizio. Its almost TOO clear

I think the HD is as good as my 1080p Blu-Ray or HD-DVD videos.

Everything else is still great. My 35/35 internet speeds are still coming in like 42 Mbps down , 34 up.

The new 1.9 software is awesome. Having two DVR's in the house is pretty cool. I can watch recordings from both DVR recodings from any box in the house. I may be connecting an external hard drive soon now that I have the updated software.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Ive recently added a new 55" Vizio LCD and this thing looks AMAZING on FiOS. It looks better than my Pioneer Kuro.. as it should , its going on 4 years old. The picture is so clear its almost 3D'ish.

Since Ive gotten the service, it seems Ive gotten a boost in download speed and lost some upload speed. Not that I ever use this bandwidth but I occasionally run speed tests. Its pretty steady at ~ 42 mbps down and 30 up. »www.speedtest.net/result/1087423114.png

The HD on FiOS is FANTASTIC. My only complaint , and Im not sure its a Verizon issue, is that the Starz and Encore HD ON-DEMAND looks horrible... its a very blocky stream. HBO, SHOWTIME, TMC, EPIX , HD- on demand is beautiful.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

It was so frustrating seeing all my family and friends enjoying FiOS and I was stuck home with a POTS line, 1 Meg DSL and crappy pixelating Cablevision. My address was finally FiOS qualified.

The difference in TV picture is just awesome. The HD movie channels look as good as Blu-Ray to me. I have a 60" Pioneer Kuro and it simply looks amazing. If you watch too close to the TV you get dizzy ! Verizon has a ton more premium movie channels than cable , and the HD On-demand is awesome. I dont think Cablevision had any HD on-demand whatsoever. My wife is impressed with the picture on our regular Tv but to me, its not as dramatic of a difference as the HD. The multi-room DVR is great, its nice to watch recordings in the bedroom now.

As far as internet, Im just blown away. I downloaded a song in like 2 seconds last night from Itunes. Just amazing compared to the 1meg service I had. »www.speedtest.net/result/809056003.png

I ordered Verizon digital voice with unlimited calling to free myself of the additional taxes and fee's. The ONLY difference I have seen is the 10 digit dialing.. which isnt a big deal.

My estimate is about $260 a month for ALL CHANNELS (except porn) , 1 MRDVR, 3 HD , 35/35 internet, unlimited calling for home, and 2 cell phones.

Comments:


your comment..

Forums > comments on review of Verizon FiOS

Review by whoyourdaddy

member for 46 days, 31 visits, last login: 2 days ago
updated 16 days ago

Honey Brook,Chester,PA
$89 per month
(24 month contract)
about 5 days
"fast no outage for fios internet"
"been waiting for fiostv for years"
"why is it taking so long for fiostv"

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(ratings above consensus)

love Verizon fios internet but been waiting for fiostv for years had direct tv for 3 years got tired of the contract and the high prices got service electric cable a lot better picture in HD then direct tv. and no contract but as soon as fiostv comes along I will switch to it..

Comments:

AJR

@verizon.net

STAY AWAY

We have had Verizon Fios, internet and digital phone for over a year. We can honestly say that we have never experienced such terrible customer services. They find every way to squeeze a few extra shekels from us. Their tv guide and dvr access are cluttered with their ads for up sells. Their customer service times are long and reps are untrained and rude. Their website is slow, frequently down, and focuses more on upselling vs. service. They make frequent mistakes, and it is always us who pays the price. All in all, I think some of what they are doing is plain illegal. But who is to fight a goliath like Verizon. STAY AWAY.

permalink · 2013-03-23 15:25:08 · Print ·

Forums > comments on review of Verizon FiOS

Review by rrivers111

member for 2.6 years, 8 visits, last login: 16 days ago
lodged 16 days ago

Liverpool,Onondaga,NY
$158 per month
(24 month contract)
about 3 days
"Speed and reliability of connection."
"None"
"Highly recommend. Very happy."

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(ratings match consensus)

We moved in to our current home 5 years ago. I was a Road Runner customer for 10 years since that was ll that was available at my previous address. I had Fios installed a week after we moved in , after three days I cancelled Road Runner and have never regretted it. I have moved from the 25/15 ( actually 34/15-was the speed i was getting) tier to the current 150/75 ( really 164/75) . In those five years I have had one Actiontec router faill, one phone call and i picked up the replacement at a Verizon store the next day, plugged it in and was up and running in five minutes, its the only time I have had to deal with customer service and it was a ten minutes of troubleshooting with a tech, and then a quick visit to the Verizon store.

Comments:


your comment..

Forums > comments on review of Verizon FiOS

Review by Critsmcgee

member for 1.3 years, 430 visits, last login: a few hours ago
updated 17 days ago

Andover,Essex,MA
$150 per month
(24 month contract)
about 11 days
"Never had any issues with internet/cable speed or connectivity"
"It's more expensive then everyone else."
"As long as you don't mind the extra cost it's the best service avaliable"

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(ratings match consensus)

Internet - 20 MBPS
Cable - HD
(1) HD DVR Multimedia box
(2) Standard set top boxes

Comments:

Bytezboy join:2001-05-17 New York, NY	More expensive They are cheaper than most cable providers. -- 35/35 Fios, Triple Play Extreme.
	permalink · 2011-12-07 22:47:52 · ·

Forums > comments on review of Verizon FiOS

Review by Beansie

member for 23 days, 2 visits, last login: 7 days ago
lodged 23 days ago

Clifton Heights,Delaware,PA
$140 per month
(24 month contract)
about 10 days

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(ratings match consensus)

So far so good. we do loose the fiber at night, longest time was about 12 hours.
Did receive a $300.00 Visa card for signing.

Comments:

Thespis I'm not an actor, but I play one on TV. Premium join:2004-08-03 Keller, TX	Lost signal? If you lost signal at all, it's unusual. That should be checked out. -- Fast. Cheap. Safe. Pick two...
	permalink · 2013-03-18 06:36:38 · ·

Forums > comments on review of Verizon FiOS

Review by SG79

member for 3.8 years, 39 visits, last login: 17 days ago
updated 23 days ago

New York,New York,NY
$112 per month
about 20 days
"It's fiber; Blazing high speeds (if you can get it and want to pay for it)"
"More expensive than competitors; reliability has gone south in 2013; Poor technical support and customer service"
"Service has really gone south in 2013"

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(ratings below consensus)

3-15-2013 Update: Verizon service in 2013 has really gone downhill. Over the past two months, I've had a plethora of problems, including massive internet slowdowns (downstream speeds were crawling at 3 Mbps), connection reliability issues, and high pings during peak hours. These issues were practically non-existent in 2012.

To make matters worse, the tech support has been abysmal as best. They insist on having me do 1 hour of "troubleshooting", including resetting the router, etc, before they'll even look at my issue. It's like they only know how to read through a script.

I'm lowering my review given the VERY poor service I have received from Verizon in the past 2 months.

----- My original review below for reference ----

I've had FiOS since December 2010, when I switched over from Time Warner. Initially, Verizon offered me FiOS for $55 per month for the first year, including DVR, Fios HD Extreme and 15/5 internet. This was by FAR cheaper than any of Verizon's competitors, so I jumped on the offer.

The main difference I noticed with FiOS vs. Time Warner was in:

1) Speed

2) Reliability

3) Latency

4) Service (tech and customer service line)

1) Speeds - The speeds are great, and faster than promised. I was initially getting 20/5 (vs. the 15/5 I paid for), but about a year ago, Verizon bumped that up to 24/5. This was MUCH better than what I had been getting at Time Warner, and the speeds were very consistent, which I didn't get with TWC.

2) Reliability - One of the biggest change I noticed from FiOS was the highly reliable internet speeds I received. Time Warner often went down late at night (usually around midnight) for some odd reason, and during peak hours, the service often slowed to a crawl. I'm guessing this has to do with the nature of copper and the software updates TWC needed to do on the head end. With FiOS, downtime became a thing of the past (mostly), although to be fair, it does go down on occasion, but only once in a blue moon.

3) Latency - My CO is two blocks away, and my pings to the first Verizon hop is around 6ms. This is probably due to my router being connected via MoCA vs. Ethernet, but either way, it's much better than the latency I got with TWC. My SpeedTest ping is around 10ms. With TWC, this would be around 20-30ms. Big difference a little fiber makes. That said, Verizon has become more popular in NYC, and my ping times are starting to increase and jump around. This is most noticeable during holidays, when most Manhattanites leave the city. My pings get as low as 7 ms around then, which implies some congestion issues going on. Hopefully Verizon fixes this soon.

4) Service - For me, this was the big clincher. First, let me start by juxtaposing my experience with Time Warner. Service with Time Warner was absolutely HORRIBLE. I dreaded calling their customer service line, as getting ahold of their customer service rep took at least 40 minutes, and I felt the reps gave very little care/attention into any of my questions or issues. When I called to cancel, TWC even claimed I never returned their modem (untrue), and wanted to charge me extra for a modem I had purchased myself. Furthermore, the field techs at TWC are all outsourced contractors who cared little about doing the job right and more about running to the next job. It was exactly how a business should NOT be run.

Verizon, on the other hand, was a 180 degree experience. I almost ALWAYS have received great service from their reps, and am rarely on hold for very long when I do have issues. In addition, the installers are all Verizon employees, and most have been with the company for a while (union workers) and do a MUCH better job with installs and follow-through. That said, I think some Verizon techs could work more efficiently and faster (my first install took a whole day, when i could've done it myself within 3 hours). I guess that's the curse of the unions, but at least they do a better job than the temps at Time Warner.

Cons:

Installation lead time - Since Verizon is a unionized company, installation may take a few weeks or more, and this is assuming all the fiber is already hooked to your premises. I live in a Manhattan apartment, so there's no trenching involved (buildings are wired with FiOS to each floor), but suburban homes are another story. To top things off, the Verizon union guys take their sweet time with installs (read above), and while they're usually very thorough, most of the cable competitors hire contractors that promise to install within two days. My FiOS installation took a 3 week lead time, which is on the border of being way too long.

Conclusion:

All said, I'm very happy with the service I've received from Verizon. I do have grips about the high cost, however. The naked internet starts at around $75/month, which is the SAME as internet / TV combo. Plus, Verizon's DVR is a whopping $17 a MONTH! Highway robbery, IMO. Given Verizon's rising prices, I'm tempted to try RCN, which is offering 50/5 internet for $35 / month, and TV/Internet TiVo combo for $90. I like FiOS, but money is money, and by switching Verizon may get the hint that competition does exist. But I'm afraid RCN's customer service may be as poor as Time Warner's, and I may be back in Verizon's camp before long. But at least then, I'll be treated as a new customer by Verizon, and might score some nice promotions Verizon throws at new customers to encourage them to switch, like the $55/month DVR/Internet combo package I received when I first signed up.

Equipment: Verizon Actiontec F series router, Motorola QIP7232 HD DVR

Comments:

patt2k join:2009-01-16	hey there is a guy from fios here on DSLR nycdave I think look him up in verizon fios forums , tell him the issue I am sure he will help you. Also keep on calling verizon for credit. Good luck.
	permalink · 2013-03-15 18:54:06 · ·

antioch join:2007-10-06 Pomona, CA kudos:1	Re: hey Yes, try to contact Dave, he might be able to help you out. -- Fiber Network Technician Pomona, CA
	permalink · 2013-03-15 21:04:49 · ·

SG79

join:2009-05-27
New York, NY

Reviews:

Re: hey

Appreciate the heads up. I contacted Dave and was helpful and gave some insights into the problem. Verizon ultimately gave me $30 credit for the issues (it took 3 phone calls and 4 hours of pleading with their techs), but unfortunately the problem still isn't completely fixed.

I'm guessing these issues are a result of the increased load since Verizon started heavily promoting the 50/25 plan, but that's just my theory. I'll post an update after everything is repaired, whenever that is.

permalink · 2013-03-16 12:24:00 ·

antioch join:2007-10-06 Pomona, CA kudos:1	Re: hey I doubt the increased speed is the issue. I'd relate it to hardware or internal networking issues usually. I have not seen an increase of repairs due to Quantum speeds in California. Also if it was related to an overload in the network I think Dave would've mentioned seeing that in the area. -- Fiber Network Technician Pomona, CA
	permalink · 2013-03-16 17:24:56 · ·

ExtremeRFR

join:2005-05-13
West New York, NJ

I had the same issue

I had the same issue. My internet speeds would go down horrible from 8pm-1am every night. Down to 2-5 mb down/5-7 mb upload. I had this issue since after Hurricane Sandy. Finally last week they fixed the problem. After numerous calls, complains, & not giving up they finally took care of the matter. I was so angry with Verizon and I have no idea what causes those speeds to drop very low.

Fight for it! Call them. Also you can get response quickly through their FiOS Facebook Like Page. They are a lot better than calling technical support. Let me know how everything goes on your end!

permalink · 2013-03-17 22:19:47 · Print ·

Forums > comments on review of Verizon FiOS

next page (previous review)

Review by WowJustWow

member for 37 days, 4 visits, last login: 21 days ago
lodged 25 days ago

Lawrence,Essex,MA
$165 per month
(24 month contract)
about 14 days
"Consistent speeds (35/35), no caps"
"Lots of timeouts, connection losses in games (lately!)"
"I was very satisfied originally, now I'm a concerned about the timeouts"

Pre Sales Information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

Hi, first review ever, please edit if I screw it up.

Overview:
I had Comcast, but was hitting their data cap due to Steam downloads, Netflix, Hulu, Youtube and online gaming. I have a good 200-300 games in my library, ranging from 1gig to 35gigs..

I *loved* Comcast's pings and consistent connections for online gaming, surfing and movie watching, and probably wouldn't have switched, but the cap just killed it.

So I picked up a Triple Play FIOS 35/35 package with Ultimate+premium channels and phone.

I'm now paying about $25/mo more than CC, have slightly higher speeds and no cap, but slower pings.

The good:
The order process wasn't bad. I picked what I wanted on their website and set a date/time to do the install. Install took 3-4 hours tops and went smooth as far as I could tell. The installer was very polite too, if that matters.

My FIOS download speeds were consistent (*see update below). Every speed test was at least 34-35mbps, so that was nice.

And I love not having to worry about downloading 160gigs of games from Steam and/or watching too many movies in one month.

The bad:
Sadly, my FIOS pings went up right away, but were at least stable (*at the time anyway, see below for update). Comcast was giving me 17-32ms pings to my fav game servers, but they jumped to 30-70ms after the switch to FIOS.

It was tolerable but made me a bit sad and affected my play a little.

The update:
The last few months (2 maybe?), things have changed in a few bad ways:

- Pings are completely unpredictable. They vary wildly and I lose connection to game servers many times a day and have to re-connect, crossing my fingers that it loads the map and doesn't disconnect or hang, etc. It's actually pretty terrible.

- Websites are timing out constantly. Sometimes it gets halfway through loading a page and stops, forcing a refresh or four until it loads (but when it does load, it loads FAST, so I don't understand it at all.)

- I'm getting a LOT more buffering and freezing on Hulu and Youtube, sometimes requiring full-page refreshes. They were amazing before and part of the reason I took the leap to 35/35 in the first place (I got tired of 'buffering' messages with CC).

So here I am, trying to research and make sense of all this stuff and hopefully diagnose my own problem. (Past calls to other companies usually wastes time and never fixes anything.)

I also just renewed my 2yr with Verizon and got the 150mbps/(something?) package *hoping* it fixes my ping and timeout problems. If it doesn't, I'll be one sad camper out $220/month.

I hope I did this right and covered everything you asked for. I don't really know what brands/models i got. The cable box is black and has the code "QIP 7232 2" on the front and the router has the code "MI424WR".

Comments:

VashTS @bhn.net	Router Are u wired or wireless? IF ur wireless might want to change the ch on the router see if that makes it better or if ur MOca move it so u can wire ur computer. IF u are wired what rotuer do u have? Black with a silver rim or red rim? If you changed to 150 then u should have the red one. Lots of things can affect speeds, unless you do some testing... hard to tell what it is.
	permalink · 2013-03-13 19:40:14 · ·

WowJustWow

join:2013-03-01
Boston

Reviews:

Re: Router

I am wired. It looks like a coax cable goes into the router and regular cat6 cables are going out to the PCs.

My router says MI424WR, it appears to be Actiontec. It's black with silver.

As for the upgrade, I took the advice below and canceled the upgrade order until I can do more research. I don't know why (naive? lol), but I just assumed getting faster service or paying more might make it better.. the whole 'get what you pay for' thing maybe, I don't know. I'll chalk it up to naivety/general stupidity for now.

permalink · 2013-03-17 12:25:06 · Print ·

horseathalt7 join:2012-06-11 Reviews: ·DIRECTV	Incredible! Your service is problematic and you paid them MORE money??? Think it will fix it? LOL Never pay a company more when they can't deliver what you are ALREADY paying for. You should have called to say you would cancel unless they solved the issue. Don't be a sucker, because if you are they will be happy to take more money from you.
	permalink · 2013-03-13 21:59:55 · ·

WowJustWow join:2013-03-01 Boston	Re: Incredible! I actually did think it would. Thanks for the the advice, I called and canceled the upgrade until I can look into this more.
	permalink · 2013-03-17 12:27:10 · ·

serge87 join:2009-11-29 NY	what can you do? I am in the exact same boat as OP
	permalink · 2013-03-14 00:14:38 · ·

VashTS

@verizon.net

Re: what can you do?

Sounds like a weird one. I play PS3, Steam, even using Origin cuz I have to to play Sim City. Iv used the Gen2 rotuer and Gen3 with no issues. Make sure u dont have torrents or something else running. Test I can tell u to try, turn off wifi and test just hardwire 1 PC. If you changed any settings in the router put it back to defaults. All that good stuff. If you call tech support there going to do that first thing. OUTSIDE of that do some tracert to some sites/servers that ur having issues with. If its anything outside the VZ network... not something tech support can fix. I know its a pain to call and u get someone who doesnt know how to turn a computer on, BUT if U do what u have to before calling theres always someone there smarter that you can talk to to take it from there.

permalink · 2013-03-17 16:46:47 · Print ·