how-to block ads
|
»next review in page
Review by wiki131wiki 
UPDATED: a few hours ago
Fair warning: reviewer joined this week
 nj
 Contract price not specified.
| |
I am ordering online tomorrow for Verizon FiOS triple play package. I will update this after my order has been placed. It looks like a good deal. I am planning on ordering the triple play package with a HD DVR and four SD STB. I am also ordering the Movie package and 20/5 internet.
Followup comments:  dirtwarrior
join:2008-03-21 | hope you no each one of those set top boxes cost you they are not free plus there's hidden taxes so from what you say your getting look forward to spending about $200 a month. | |
| | | |
| Forums » comments on review of Verizon FIOS |
 | »next review in page (previous review)
Review by Natoma
UPDATED: 1 days ago
member for 9 years, 1294 visits, last login: a few hours ago
Brooklyn,Kings,NY
$94 per month (12 month contract)
 about 7 days
 "Insanely fast speed, no caps, highly reliable service. FIOS TV is now available in my building"
 "None since the installation week"
 "If it's available, get it."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I have the 50/20 package, and it was installed during the first week of April. The only reason why I did not give a 5 for connection reliability is because I experienced a 3 day period where the connection was offline only a few days after the service was installed.
Since then, however, I have had no down time in the service.
The installation coordination, on the other hand, was not so good. Three people were sent to install FIOS and the phone service when only one person was required. This caused some issues in terms of getting my billing done properly. But again, once this was resolved there were no more issues.
Technical support has unfortunately not been up to the level that I have expected. I still cannot get a good answer as to why the wireless speeds with the Actiontec router are piss poor, but on other issues Verizon has been quite good. Verizon's technical support still cannot match that of Speakeasy, which was my former ISP, but they are definitely getting better.
The value for the money is without measure, and the pre-sales information was absolutely top notch.
I run Bittorrent, Skype, video streams from two AppleTVs and a PS3, and the connection doesn't miss a beat.
The only big time complaint I have about Verizon FIOS at this point is that TV service is not available yet. As soon as it is, I'm switching from Timewarner Cable.
In short, if FIOS is available, get it.
**UPDATE** - 8/29/2008
FIOS TV is now available at my location in Brooklyn, NY in Fort Greene. I'm putting my order through as soon as Verizon opens for business today.
YES!!!
Attached images and files
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
 Review by bigxl31
Posted: 2 days ago
member for 6.8 years, 888 visits, last login: a few hours ago
Englishtown,Monmouth,NJ
Contract price not specified.
"20/20 Is So Stable !!! , Picture Quality is the best i have seen ! tons of HD Channels"
"When i signed up Verizons main activation server went down , i did not have tv for 1 night ( the 1st night )"
"if you have it in the area GET IT !"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I ordered everything on verizons fios website .. placed the order got basically every channel
- all movie packages
- all sports
- all HD
(3) HD boxes , (1) Multi-room box HD DVR , unlimited Phone , and 20 / 20 internet !!!
they dropped the fiber 4 days later to the house, then aug 15th the installer comes around 9am ( they said 8 but we all know .. they are union why start then heheh ) install was great , nice friendly guy .. he sure did love to talk alot ! but got the job done by 6pm , it was an all day event but great
i am really surprised with all the hd and digital channels .. and the internet is unreal fast .. i did a speed test and was getting about 2600K down and about 1400K up .. yes real K per second .. did a speed test using Multiple FTP connections
So far its Great!!!
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
Review by reese
Posted: 3 days ago
member for 22 days, 22 visits, last login: 1 days ago
Staten Island,Richmond,NY
Contract price not specified.
"Fantastic speed, no dropped connect, speed is CONSISTENT at all times of day"
"6 hour installation"
"Wouldnt go back to Roadrunner if they paid me, FIOS is simply superior"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
After dealing with 3 years of problems with Roadrunner, connection speed slow down to the point of being unusable in the daytime, constantly going down and generally inconsistent service was happy when FIOS was available in my area. FIOS has thus far exceeded my expectations, have had zero problems and speed is as advertised for me 99% of the time.
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
Review by dirtwarrior
UPDATED: 3 days ago
member for 162 days, 78 visits, last login: a few hours ago
Mount Rainier,Prince Georges,MD
$140 per month (12 month contract)
about 60 days
"alot of bandwidth for the price"
"not many it rocks"
"fios has a the best picture quality you will ever see and it cost less then cable you will love it."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I use to have comcast and fios is 50% bette. i did have a bad install tech he did'nt make sure everything was working before he left and therefore i was stuck whith no guide an no internet verizion had no idea what was wrong 3 months later they finally fixed it bad wire to the router was the problem and it took'em 3 months to fix but they did and now its good. i also had a billing problem but they fixed that as well bottom line is verizion strides to get things right and you cant put a price on that. fios for the when
Attached images and files
Followup comments: 
r u foe reel
@verizon.net | dummest people i have ever experienced W H A T !!! You got to be kidding | |
| | dirtwarrior
join:2008-03-21
 ·Verizon FIOS
| Re: dummest people i have ever experienced I'm not joking i wish to god they fire my sales rep,idiot was way of on the price he told me $120 a month was all i had to pay for tv phone internet i got billed $260 for my first month then $240 the next in now its around $189 a month in I'm only getting basic cable in 5meg 2meg net. was i should say i upgraded to 15/15 in added HBO in STARS my bill now is at only $140 a month for 12 months in also 3 months free. they gave me this deal after there tech installed shit have ass i give him credit he did it in one day by his self,but he left me with no guide in a serious internet problem do to a bad wire going to the router in one tv in the house had pixelization on HBO channels finally the dam box stopped working in VZ replaced the splitter out side in now every thing is working also VZ missed a handful of appointments 12 in all no joke they were that busy in MD in i spent around 70 hours talking to dump ass fios techs from month to month tell VZ finally figured what was wrong anyways I'm stopping here just thinking back is a nightmare. they fixed it in fixed my bill as well in though I'm not happy I'm not mad ether I'm some were in between in this is my experience with VZ. but i love it now that its fixed | |
| dirtwarrior
join:2008-03-21
edit:
August 20th, @12:17AM
| skeedat If you see this look how far away this server is and look at my ping buddy 95ms across 8800 miles thats owning | |
| | | | | dirtwarrior
join:2008-03-21
·Verizon FIOS
| Re: skeedat you seem to think cable is better then fios and therefore your an idiot period, also your 2050 miles closer then me and that's alot that's like going to LA after wellington point is fios is and will be on top of cable and though it sound's like im be littling you Im not im just pointing out fios strong points just like you idiot's point out cables. my advice to cable hsi is your gonna lose an end 30 years the whole world will be 100% fiber to the home and thats a wrap. go blow some cox out your ass. | |
| | | | 
Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud
·Verizon FIOS
 ·Cox HSI
 ·MegaPath
 ·Cox VOIP
·Verizon west (ex G..
·ViaTalk
·Time Warner VOIP
·RoadRunner Cable
edit:
August 22nd, @10:45AM
| Re: skeedat No, I don't think cable is better otherwise at that house I would have still have TWC instead of FiOS. This whole thing started with your review trolling.
You starting this pissing contest by coming unsolicited in to my Cox review and called me an idiot for being a Cox sub and that I should pray for FiOS and that FiOS destroys Cox. Which is simply bullshit. Every one of your claims and lies has been refuted many times, most by your own words detailing your nightmare experience with Verizon.
Even better, in your eagerness to call people who don't have FiOS idiots, you missed the fact that I was already a FiOS subscriber and have had the big 50Mb tier you brag about being available and currently have the same 20Mb tier you do.
You can excuse make for your mediocre test results all you want. FiOS doesn't destroy or own anything and your nightmare install experience, mediocre speed test and latency results prove as much. FiOS is good, but not the end all be all that you think it is and and worse, have you review trolling calling everyone else idiots over.
Do yourself a favor. Ditch the bragging and review troll bullshit and just enjoy the service that took 70 hours on the phone, 12 missed appointments and 3 months to finally get working at an acceptable level. | |
| | | birdfeedr
Premium
join:2001-08-11
Warwick, RI
·Verizon FIOS
edit:
August 22nd, @07:07AM
| The Wellington server is not typical for ping and distance. See the article at »www.citylink.co.nz/information/ for some details of their network. I think the reason they are exceptional is the number and arrangement of their peering.
All the other ISPs in New Zealand have much higher ping times with corresponding lower speed tests. Remember optimal RWIN is a function of speed and latency, because you still need the return ACKs before you can accept the buffer as complete.
From their website, it appears CityLink was designed by real engineers. 
Edit to add speedtest results to Wellington on 20/5 FiOS. | |
| | | | | | | | | | m00ntan
join:2004-03-20
Parkville, MD
| Better hope your connection stays lit Don't bet on FIOS. If Verizon steps on your line, it can be a week before you get a repair. It's a week if you get up each morning dialing the same number and talking to the same people, starting from the beginning, like Bill Murry in Groundhog Day. Every day ends the same at 5:00 PM with the realization that the repair was never dispatched. So you get up the next day and start from the beginning again, over and over.
I choke on Verizon's phone mail "Verizon is very committed to your repair appointment." A classic marketing misnomer to clarify that your repair is not important.
Maybe satellite will be the answer. It may not be fast, but the squirrels don't seem to bother it. | |
| dirtwarrior
join:2008-03-21 | I really don't Think squirrel's can eat through the cable, and if so that squirrel has to be on PCP are METH eating through a cable is no easy feat for you'r average squirrel. | |
| NbWY1
join:2003-05-23
Columbia, MD | FiOS I'm only getting 20/15 (on average) out of my 20/20.. but it's a hard thing to complain about for the price  | |
| | | |
| Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
Review by GinoD39
Posted: 3 days ago
member for 1 year, 5 visits, last login: 3 days ago
Succasunna,Morris,NJ
Contract price not specified.
"Reliable service"
"MANY teething problems, customer service needs work"
"Good service, not great"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I've had Verizon service in one form or another for over 10 years, starting with dial-up, then DSL, then FIOS internet, then, for the last year, FIOS with TV. After 30 years of being abused and ignored by Cablevision, Verizon is almost a miraculous improvement...almost. It is very reliable, having lost it only once in the last 2 years, and then only for a couple of hours. Their TV service is head and shoulders ahead of Cablevision in reliability, programing, and cost. I had considered dish TV service, but there wasn't enough programing or cost difference between it and cable, and our home is completely immersed in huge oak and hickory trees, so reception was a concern. When FIOS TV came through town, we were among the first to install it, and I haven't had any reason to be sorry. There have been a few moments with Verizon TV however, particularly with their "Interactive Program Guide" and their inability to resist tweaking it to death. The original was lousy, and their revision is much better in that it works most of the time. What is annoying is their constant revision of the listings' format (like eliminating the cast listing for movies). Just when they seem to have gotten the thing to be acceptable, they change something, usually for the worse. Also, they had a lot of problems with service handling at the outset, but that now seems to be under control.
In short, just about all of their deficits can be described as "teething problems", and could be expected with a new undertaking of this magnitude. At least, they seem to be doing something about them, something that Cablevision never seemed to understand. I would recommend them over their New Jersey competition in a heartbeat.
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
Review by rkd1
Posted: 3 days ago
member for 1 year, 23 visits, last login: 3 days ago
10552-1801
$136 per month (month by month)
about 2 days
"Great upload speed"
"If it goes down prepare to wait for repair"
"Not sure it's really worth it"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I have had Fios internet, phone and TV service for just over a year now and my family and I are pretty pleased with it. We have the 20/5 triple package which was about $120.00 for the first year and is now $136.00. The install was fairly smooth but it took the tech a longer time to install than it should have but it was one of the first times the fellow had done it so the process is probably much faster now.
One thing that was not clearly stated to me via the sales people was that the deal only applies after a month of paid service at the full price which can be a shock. I don't recall the amount but I was very angry about it and made it clear to them.
Customer service seems to be pretty typical. Phone techs and reps are nice and relativly knowledgeable. Other than my first conversation with them about the first bill I have only used them once but it was a big problem. One morning about a week ago I lost all service. No phone. No internet. No TV. I called them right away and a tech determined that the problem was outside and likely a problem with the line on the pole. He told me he would try and have a tech there that afternoon and guaranteed that one would be there the next day before 4pm. I waited at the house all afternoon and nobody came. I called and was told that it was scheduled for the following day and that the tech must have made a mistake scheduling. I was then told that a tech would be there the next day. Again I waited at home and again nobody came. At 5pm I called and was assured that a tech would be there.....eventually. Finally at 8pm that night a fellow showed up and fixed it in about 5 minutes. Bottom line....3 days of no service. Bad. Very bad.
So customer service is terrible so now how about the service itself?
Phone service is great. No complaints at all about the quality of sound.
TV service is good. I say "good" and not great because of the lack of MSNBC in the available channels. Also, we have the DVR service and I often wish the drive in the unit was bigger. HD programming uses a huge amount of space and I often have to clear out shows I would otherwise keep longer.
Internet service is good as well. I really don't notice that much of a speed difference between Fios and our old Time Warner cable service except when it comes to upstream speed. I upload tons of photos of my family for out of state relatives and doing so is now much much faster. It used to take hours and now it's minutes.
Hope this helps you decide.
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
 Review by el3ment000
UPDATED: 4 days ago
member for 185 days, 6 visits, last login: 2 days ago
Beaverton,Washington,OR
$149 per month (24 month contract)
about 13 days
"Super Fast. Reliable. Available. Reasonably Priced"
"Terrible router.. Terrible Billing"
"Still prefer this over cable or dsl."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I love FiOS even though I constantly complain about their router, poor billing, and poor ordering process.. If they give you an Actiontec router, be prepared for your wireless clients to time out from time to time... This is, no doubt, a widespread issue with this Actiontec Router.. Many people, I read, Are having the same issue...
For my Local wired clients, it is awesome.
Ordering was a complete nightmare... I ordered on the internet for a good deal.. Didn't hear back from them.. They had lost my order. I had to order it at full price with no deal.. Pretty much expect to get a heart ache when you talk to verizon... But once you get everything set up correctly(Which may take awhile), the service is solid...
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
Review by old_wiz_60
UPDATED: 4 days ago
member for 3.2 years, 886 visits, last login: a few hours ago
Bedford,Middlesex,MA
$136 per month
"Stable Connection, good speeds, good quality TV."
"Billing Service abominable!"
"FIOS works well most of the time."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
I have had FIOS for 1 year now in Bedford Mass. I was an early adopter. Installer was not familiar with my MAC, but I handled that part of it. I have only lost the connection once or twice and that was due to local power failure that left the entire neighborhood dark. I have not used tech support at all, so my rating for tech support is a guess. I have the lowest tier, 5MB, which was fine since I was on dialup. I have the dlink 624 router. Their website said it would not work wireless with a MAC, but it worked just fine. I suspect they say this so they don't have to try to do tech support. I don't use the verizon e-mail or their 'verizon central'. A little confusion on the install, they did it in two days, first day installed wire and the box outside, 2nd day inside. I ordered via web.
----------
Updated 12/11/07. We upgraded to triple play with FIOS TV on 12/3/07. Interesting setup, needed new router (which they provided) since the schedule is received via the net. Saved a bit of money due to triple play (had Comcast before for cable). They were late arriving, but did call, and techs apologized and said other install went over expected time. Contrast to the original install, the techs knew more about the system (which isn't surprising as they've had time to learn the newer stuff). FIOS Tv runs fine, at least as well as Comcast, and we get more channels for lower price. No problems since install.
-------------------------------------
Update July 25, 2008. Now we have billing issues. In May, they raised the price of the internet connection by disconnecting and reconnecting, ignoring the fact we signed for two years. (Billing tried to fix it, but apparently they can't.) This apparently caused rest of system to think we no longer have the triple play. Our monthly bill went from $ 138 to $ 180! I'm now planning to dump FIOS TV; it's not worth the new prices. The billing people try to help, but they are stuck with a computer system that is hideous. FIOS TV is now $80 per month, where before it was $62. I can't figure out how they can get away with raising prices after agreeing to keep the price for 2 years!
-------------------------------------
Updated July 28. After speaking with a Verizon rep they told us the billing system is known to screw up like this. They apologized and told me they would issue a credit and it will be correct next month. I'm happy they can correct the billing - the service is great otherwise.
--------------------------
August 25, 2008. Not surprisingly, the Verizon billing is STILL screwed up! Despite repeated calls and "promises" to fix it, Verizon is unable or UNWILLING to fix it. Our bill should be 141 per month according to the Verizon reps, but this time it is $169. They are simply unable to fi x the billing system and I am getting very very tired of having to call them EVERY SINGLE MONTH to complain. The billing people TRY to help, but they are totally stuck with a system that . I guess it is time to finally file a formal complaint with the State public utilities. Verizon is simply unable to fix their own errors, or unwilling to do so.!!!!!
Followup comments: 
Technogeez
Misanthropic curmudgeon
Premium
join:2007-01-20
Brandon, FL | Get the state involved Call your state's department of consumer affairs. | |
| vtec30cl
join:2004-01-07
Washington, DC | billing Call daily. Ask to speak to a manager or someone above a supervisor. verizon should be investigated by the FTC because EVERYONE knows they are messing up their billing and the practice is criminal. | |
| | | |
| Forums » comments on review of Verizon FIOS |
| »next page (previous review)
 Review by FastiBook
UPDATED: 4 days ago
member for 5.6 years, 321 visits, last login: 2 days ago
Newtown,Bucks,PA
$34 per month (12 month contract)
about 14 days
"Install tech had lots of knowledge, blazing rock solid speed."
"Can't afford the 30/5 package."
"This service rocks. Highly recomended for power users/gamers."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
We spent about a month researching FIOS from verizon. We saw a few people in our development have it installed, and we really needed something more friendly to 2-3 people online at a time going full blast. We had to wait 2 weeks for the internal and final part of the install, but this was only because they were booked solid till then. The folks who ran the conduit from the street side terminal were professional, left no mess. Looked like they were never there. The tech who did the house wiring informed us of all the different ins and outs of the service, and optimized our wireless router for the higher speeds we needed for multiple computers. Once he left we were in great shape, total time from arrival on site to handshake job well done: 3 hours 3 minutes. I can't wait for FOTV!
To sum it up we ordered the 15/2 mbps service. We received bundled service discounts, bringing the price down to 34.95 a month, up only 2 dollars from our previous 1.5/384 DSL service. The whole process went smoothly, with no complaints. We have a D-link extreme g wireless 4 port router, with the typical ONT outside where the fiber comes up out of the ground. CAT5E cable from there to the router. We have a dynamic IP via PPPoE. All calls in to FIOS tech support have been more than satisfactory.
Update!~ Well here we are in august of 2008! Service has been great, no complaints at all. Our poor actiontec router died from overheating a few weeks ago, so they sent a tech out to hook up a new revised version of the same model (to prevent overheating). They did this the same day!! Speed has remained rock solid in consistency, and we are now upgrading (free) to a 20/5 package that has taken over the 15/2's spot. Should take a few days to kick in on their end, but when it does i expect it will continue to be rock solid. We are heavily contemplating getting the bundled phone/internet/tv package for only 172 a month which includes all premium channels, 4 SD boxes and one DVR HD box.
If we get the bundled service i will update this review, but as for now we are still 100% satisfied with every aspect of the service.
Followup comments: 
microdude431
Premium
join:2006-03-01
Whippany, NJ | Great Deal You got a great deal! Enjoy fios =) | |
| | FiOS CrAzY
join:2006-01-05
Bergenfield, NJ | Re: Great Deal What were some of the discounts you got? | |
|
FastiBook
join:2003-01-08
Newtown, PA | Discount.. We get a $ discount for bundled phone and internet.
- Andy
--
LETS GO METS! | |
| | | |
| Forums » comments on review of Verizon FIOS |
|
|
(187)
(157)
(145)
(99)
