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Review by lousteinberg See Profile

  • Location: New York, New York, NY, USA
  • Cost: $135 per month (12 month contract)
  • Install: about 999 days
Seemed like a good idea at the time
Multiple calls, start billing but wont even install
Not worth the hassle of trying to switch
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Tried switching from TW Cable to Fios. Lots of crazy stuff (like BBC HD is available on the lowest tier TV package but not on the next one up). Finally agreed to everything and submitted the request. Now they cant verify my credit even though a long term verizon wireless subscriber. After 2 days and 10 people, their service people said I have to talk to the disconnect dept for an account that isnt even active. They then transferred me to a closed office that hung up.

Worst part is my billing date starts today, and they wont even schedule an install (let alone provide service). The last person I spoke to today (10th person at verizon) said I should have called yesterday to disconnect. I DID! THEY PROMISED TO CALL BACK YESTERDAY (and didnt, of course)

Verizon= simply not worth the hassle. Burned 2 days and have more calls to make tomorrow. Hard to believe they make Time Warner seem easy to work with

member for 18.3 years, 31 visits, last login: 10.6 years ago
lodged 10.6 years ago

patt2k
join:2009-01-16

patt2k

Member

credit

I know what you are talking about the credit check part.

I did it online first I declined to do it but I actually thought it through when you place order online it takes like a minute for system to verify your credit after that you will be able to continue with order if not then try to place order again online or simply call and tell them the system already checked your credit.

Like I said for me it took few minutes.

And trust me FIOS is so much better then TWC don't give up

skeechan
Ai Otsukaholic
Premium Member
join:2012-01-26
AA169|170

skeechan

Premium Member

NIGHTMARE getting installed

I had a similar nightmare...not with credit, but with the install in general. And you are right about having to talk to a zillion people. I had the exact same experience down to their holding bankers hours (ALWAYS seem to be closed and very frequently get hung up on while on hold). For a communications company, VZ can't communicate for crap.

But if you stick it out...it is worth it. I would go through the hell again.

Review by (hidden by request)

  • Location: Diamond Bar, Los Angeles, CA, USA
  • Cost Contract price not specified.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

I want to warn everyone considering switching to Verizon FiOS what a nightmare it is. Yesterday they (Verizon) came and installed my business lines. After Installation, my "Enhanced Call Forwarding" feature which I paid $11 extra per month has never been working properly. I got my line forwarded to another number and was stuck there eversince. I have spent at least a total of 2 hours (including wait time) on the phone with them to fix this. I must have talked with every department they have. All said, The conclusion is: "Verizon people don't know what they are doing. Each person gives different advices which mess up the flow of process". My veridct on how good Verizon product is still out to the jury, BUT their service SUCKS. The wait time is long, and it's like roulette if you get a smart one, a dumb one or somewhere in between. If you are only saving less than $50 a month and unless it's much faster than what you have, DON"T CHANGE. I'm still trying to get my problem resolved.

(review was emailed from domain yahoo.com)
lodged 10.6 years ago

HKulik
join:2000-09-24
Westminster, MA

HKulik

Member

I already dumped FIOS

I was happy to dump FIOS at my business, as did all my neighbors in the area. The business TV is difficult to use, always trying to sell you something; the phones do not always work, the voicemail systems change and the reps get confused and do wrong fixes as well as give incorrect info; the internet connection is usually OK, but nothing special. For over $150 less per month I got twice the internet speed (55 Mpbs) great customer service and a TV that is easy to use. Customer service speaks my language and is available 24/7, helpful and friendly. They offer more features on my phones and I have yet to be down once since the change months ago. As much as I watch my dollars, I didn't change because of price, but because of crappy service, and terrible support. Then over the last few weeks VZ messed up home office phones (old copper) so I switched them too to Comcast. What a difference! (And better than half the price).
I don't know if Comcast residential is as good, but their business class puts VZ to shame!

Review by ScruffyTheJa See Profile

  • Location: Jersey City, Hudson, NJ, USA
  • Cost: $55 per month (24 month contract)
  • Install: about 4 days
Getting advertised speed. Installation was smooth
There was a billing error, and it was a pain in the ass and a half to resolve
Extremely dissatisfied with Customer Service
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Services: FIOS Double Play - 50mbps down / 10mbps up + Select HD Cable

Price: $45/month + $7/month set top box rental.

I initially only wanted internet. However, using Verizon's build-your-own-bundle tool, I found out getting internet + cable was cheaper than getting just internet by itself ($45/mo vs $70/mo before taxes and fees). Verizon also waived all setup/installation fees and threw in a $100 Visa gift card. There's a $7/mo set top box rental fee, but it's still cheaper than just getting Internet.

Installation was fairly straightforward. I scheduled the installation for 1pm - 5pm. The tech arrived at 1:30 and finshed at ~6:00. He initially had some trouble finding something related to the cable connection, but he was able to find it eventually. FIOS comes with a free wireless router, but I told the installation tech I wanted to use my personal router and he hooked it up to the modem for me.

My first bill was much higher than expected: $80 before taxes and fees. When I called customer service I had to provide proof that I was offered $45/mo for the services I was getting. As it turns out, I was being charge for 75mbps/35mbps, even though I ordered 50mbps/10mbps (because that was the fastest speed available to me when I ordered), and my bill even said 50mbps/10mbps. Once that was cleared up Verizon updated my bill.

Update: Apparently, that was bullshit. They claimed they would fix my bill, but they didn't. They also sent me another bill for the wrong amount. I spent 5 hours on the phone trying to get it fixed. Verizon gave me the run around. They told me to fax them the order confirmation with the price I was offered, but they gave me non-working fax numbers. I'm seriously considering going back to Comcast.

I had to make complaints to the BBB and the FCC and send an email directly to the CEO of Verizon before they took my complaint seriously.

member for 11.5 years, 11 visits, last login: 10.5 years ago
updated 10.8 years ago

patt2k
join:2009-01-16

patt2k

Member

you sure

50/10? you mean 50/25? I never saw a 50/10 with FIOS.
ScruffyTheJa
join:2012-09-10
Jersey City, NJ

ScruffyTheJa

Member

Re: you sure

Yes, I mean 50/10. That's the speed I paid for and that's the speed I get in multiple tests. I've seen 50/25 advertised on the site, but 50/10 is the fastests speed available to me. I don't have an explanation beyond that.
PaulyIzGod
join:2008-02-18
Tampa, FL

PaulyIzGod

Member

Re: you sure

You probably live in a VDSL2 building, and you have a modem, and a router off of an MDU.

ITALIAN926
join:2003-08-16

ITALIAN926

Member

??

$45 a month for internet and TV NEVER existed on FiOS.
ScruffyTheJa
join:2012-09-10
Jersey City, NJ

1 edit

ScruffyTheJa

Member

Re: ??

It did when I signed up.
Proof:
»i.imgur.com/MOCnCUN.jpg
»i.imgur.com/AhGFxXL.jpg
tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

Re: ??

said by ScruffyTheJa:

It did when I signed up.
Proof:
»i.imgur.com/MOCnCUN.jpg
»i.imgur.com/AhGFxXL.jpg

I'm betting this is a SPECIAL MDU deal not offered to regular non MDU customers. What does VDSL2 have to do with FIOS? Has this something to do with a long Ethernet run (or coax??) which limited the upstream at distance?

Buyer beware of taxes & fees with the tv service such as sports, franchise and other misc fees which could jack the bill higher. Verizon is pushing dual & triple play bundles for precisely this reason. Very hard to justify taxes & fees on JUST internet.
ScruffyTheJa
join:2012-09-10
Jersey City, NJ

ScruffyTheJa

Member

Re: ??

said by tmc8080:

Buyer beware of taxes & fees

The issue is the base price before taxes and fees (which I stated in my review).

Review by rds24a See Profile

  • Location: Needham Heights, Norfolk, MA, USA
  • Cost: $160 per month
  • Install: about 21 days
TV Features, reliability
Mandatory router, strike issues, price increases
Greater feature set, but becoming less cost-competitive
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

EDIT: We upgraded to Quantum 50/25 because of upload speed issues on the 15/5 line. The deals change constantly, and we were able to get it for just the extra $10/mo during a promotional period. Service has been stable.

EDIT: I moved 1 mile, and for a lower tier of net service (15/5 instead of 25/25) I am now paying $15 more per month with no contract. I inquired about upgrading to the 50/25 tier, and was told that because their pricing has changed again I would either pay $25 more per month or $10 more per month on a 2-year contract for what is a one-tier upgrade on part of a triple-play bundle. They are also adding $11 in phantom fees to my monthly bill on top of tax, all of which they have some explanation for.

I am generally pleased with the channels, DVR unit, network speed, Android apps, and picture quality of the service. The installation was a total debacle due to the strike, and I understand that was an unusual circumstance but their handling of the situation during the strike was inexcusable. Comcast would have been $25 more per month for slower Internet speeds and fewer bells and whistles. Price is for no contract but a 2-year price lock.

member for 23.3 years, 5333 visits, last login: 3 years ago
updated 10.9 years ago

coma9
join:2013-02-05
United State

coma9

Member

Quantum

You should be able to easily do a Quantum upgrade for $10 with no contract, to 50/25. Call into the CSSC and ask for it.

Review by FutureX2001 See Profile

  • Location: Perris, Riverside, CA, USA
  • Cost: $70 per month
  • Install: about 14 days
Decent speeds off-peak times
New problems since late 2012, Customer Service
Quality has been going downhill, Customer Service is still terrible.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

I've deleted my old review back from 2010-2011 to provide an updated one for 2013. I used to only have good things to say about FiOS and my only complaint was their customer service.

Starting late 2012 I began to notice many problems with the service and I'm beginning to think they are over subscribed in certain areas. A quick look at the Verizon FiOS forums and you will start to find a pattern of problems across different states.

Since late 2012 I have now experienced the following as I get closer to peak times (afternoon/night): packet loss, increased latency, inconsistent speed tests, & poor upload speeds. I have ruled out the router and I don't believe swapping the "ONT" will help. I even bypassed the router at one point and went straight Ethernet from the ONT to a workstation.

75/35 package.

member for 23.4 years, 458 visits, last login: 21 days ago
updated 10.9 years ago

serge87
join:2009-11-29
New York

serge87

Member

:(

You nailed it spot-on as what I am experiencing as well. It's unfortunate it is the way it is.

Imslower
@bhn.net

Imslower

Anon

Re: :(

So what your saying is at peak times its going slow? Try paying for 50 and get 20 only over night. I think the internet in general is slow at peak times.

Review by SG79 See Profile

  • Location: New York, New York, NY, USA
  • Cost: $112 per month
  • Install: about 20 days
It's fiber; Blazing high speeds (if you can get it and want to pay for it)
More expensive than competitors; reliability has gone south in 2013; Poor technical support and customer service
Service has really gone south in 2013
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

3-15-2013 Update: Verizon service in 2013 has really gone downhill. Over the past two months, I've had a plethora of problems, including massive internet slowdowns (downstream speeds were crawling at 3 Mbps), connection reliability issues, and high pings during peak hours. These issues were practically non-existent in 2012.

To make matters worse, the tech support has been abysmal as best. They insist on having me do 1 hour of "troubleshooting", including resetting the router, etc, before they'll even look at my issue. It's like they only know how to read through a script.

I'm lowering my review given the VERY poor service I have received from Verizon in the past 2 months.

----- My original review below for reference ----

I've had FiOS since December 2010, when I switched over from Time Warner. Initially, Verizon offered me FiOS for $55 per month for the first year, including DVR, Fios HD Extreme and 15/5 internet. This was by FAR cheaper than any of Verizon's competitors, so I jumped on the offer.

The main difference I noticed with FiOS vs. Time Warner was in:

1) Speed

2) Reliability

3) Latency

4) Service (tech and customer service line)

1) Speeds - The speeds are great, and faster than promised. I was initially getting 20/5 (vs. the 15/5 I paid for), but about a year ago, Verizon bumped that up to 24/5. This was MUCH better than what I had been getting at Time Warner, and the speeds were very consistent, which I didn't get with TWC.

2) Reliability - One of the biggest change I noticed from FiOS was the highly reliable internet speeds I received. Time Warner often went down late at night (usually around midnight) for some odd reason, and during peak hours, the service often slowed to a crawl. I'm guessing this has to do with the nature of copper and the software updates TWC needed to do on the head end. With FiOS, downtime became a thing of the past (mostly), although to be fair, it does go down on occasion, but only once in a blue moon.

3) Latency - My CO is two blocks away, and my pings to the first Verizon hop is around 6ms. This is probably due to my router being connected via MoCA vs. Ethernet, but either way, it's much better than the latency I got with TWC. My SpeedTest ping is around 10ms. With TWC, this would be around 20-30ms. Big difference a little fiber makes. That said, Verizon has become more popular in NYC, and my ping times are starting to increase and jump around. This is most noticeable during holidays, when most Manhattanites leave the city. My pings get as low as 7 ms around then, which implies some congestion issues going on. Hopefully Verizon fixes this soon.

4) Service - For me, this was the big clincher. First, let me start by juxtaposing my experience with Time Warner. Service with Time Warner was absolutely HORRIBLE. I dreaded calling their customer service line, as getting ahold of their customer service rep took at least 40 minutes, and I felt the reps gave very little care/attention into any of my questions or issues. When I called to cancel, TWC even claimed I never returned their modem (untrue), and wanted to charge me extra for a modem I had purchased myself. Furthermore, the field techs at TWC are all outsourced contractors who cared little about doing the job right and more about running to the next job. It was exactly how a business should NOT be run.

Verizon, on the other hand, was a 180 degree experience. I almost ALWAYS have received great service from their reps, and am rarely on hold for very long when I do have issues. In addition, the installers are all Verizon employees, and most have been with the company for a while (union workers) and do a MUCH better job with installs and follow-through. That said, I think some Verizon techs could work more efficiently and faster (my first install took a whole day, when i could've done it myself within 3 hours). I guess that's the curse of the unions, but at least they do a better job than the temps at Time Warner.

Cons:

Installation lead time - Since Verizon is a unionized company, installation may take a few weeks or more, and this is assuming all the fiber is already hooked to your premises. I live in a Manhattan apartment, so there's no trenching involved (buildings are wired with FiOS to each floor), but suburban homes are another story. To top things off, the Verizon union guys take their sweet time with installs (read above), and while they're usually very thorough, most of the cable competitors hire contractors that promise to install within two days. My FiOS installation took a 3 week lead time, which is on the border of being way too long.

Conclusion:

All said, I'm very happy with the service I've received from Verizon. I do have grips about the high cost, however. The naked internet starts at around $75/month, which is the SAME as internet / TV combo. Plus, Verizon's DVR is a whopping $17 a MONTH! Highway robbery, IMO. Given Verizon's rising prices, I'm tempted to try RCN, which is offering 50/5 internet for $35 / month, and TV/Internet TiVo combo for $90. I like FiOS, but money is money, and by switching Verizon may get the hint that competition does exist. But I'm afraid RCN's customer service may be as poor as Time Warner's, and I may be back in Verizon's camp before long. But at least then, I'll be treated as a new customer by Verizon, and might score some nice promotions Verizon throws at new customers to encourage them to switch, like the $55/month DVR/Internet combo package I received when I first signed up.

Equipment: Verizon Actiontec F series router, Motorola QIP7232 HD DVR

member for 14.8 years, 621 visits, last login: 17 days ago
updated 11 years ago

patt2k
join:2009-01-16

patt2k

Member

hey

there is a guy from fios here on DSLR nycdave I think look him up in verizon fios forums , tell him the issue I am sure he will help you.

Also keep on calling verizon for credit. Good luck.
antioch
join:2007-10-06
Pomona, CA

antioch

Member

Re: hey

Yes, try to contact Dave, he might be able to help you out.
SG79
join:2009-05-27
New York, NY

SG79

Member

Re: hey

Appreciate the heads up. I contacted Dave and was helpful and gave some insights into the problem. Verizon ultimately gave me $30 credit for the issues (it took 3 phone calls and 4 hours of pleading with their techs), but unfortunately the problem still isn't completely fixed.

I'm guessing these issues are a result of the increased load since Verizon started heavily promoting the 50/25 plan, but that's just my theory. I'll post an update after everything is repaired, whenever that is.
antioch
join:2007-10-06
Pomona, CA

antioch

Member

Re: hey

I doubt the increased speed is the issue. I'd relate it to hardware or internal networking issues usually. I have not seen an increase of repairs due to Quantum speeds in California. Also if it was related to an overload in the network I think Dave would've mentioned seeing that in the area.
ExtremeRFR
join:2005-05-13
West New York, NJ

ExtremeRFR

Member

I had the same issue

I had the same issue. My internet speeds would go down horrible from 8pm-1am every night. Down to 2-5 mb down/5-7 mb upload. I had this issue since after Hurricane Sandy. Finally last week they fixed the problem. After numerous calls, complains, & not giving up they finally took care of the matter. I was so angry with Verizon and I have no idea what causes those speeds to drop very low.

Fight for it! Call them. Also you can get response quickly through their FiOS Facebook Like Page. They are a lot better than calling technical support. Let me know how everything goes on your end!

Review by WowJustWow See Profile

  • Location: Lawrence, Essex, MA, USA
  • Cost: $165 per month (24 month contract)
  • Install: about 14 days
Consistent speeds (35/35), no caps
Lots of timeouts, connection losses in games (lately!)
I was very satisfied originally, now I'm a concerned about the timeouts
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Hi, first review ever, please edit if I screw it up.

Overview:
I had Comcast, but was hitting their data cap due to Steam downloads, Netflix, Hulu, Youtube and online gaming. I have a good 200-300 games in my library, ranging from 1gig to 35gigs..

I *loved* Comcast's pings and consistent connections for online gaming, surfing and movie watching, and probably wouldn't have switched, but the cap just killed it.

So I picked up a Triple Play FIOS 35/35 package with Ultimate+premium channels and phone.

I'm now paying about $25/mo more than CC, have slightly higher speeds and no cap, but slower pings.

The good:
The order process wasn't bad. I picked what I wanted on their website and set a date/time to do the install. Install took 3-4 hours tops and went smooth as far as I could tell. The installer was very polite too, if that matters.

My FIOS download speeds were consistent (*see update below). Every speed test was at least 34-35mbps, so that was nice.

And I love not having to worry about downloading 160gigs of games from Steam and/or watching too many movies in one month.

The bad:
Sadly, my FIOS pings went up right away, but were at least stable (*at the time anyway, see below for update). Comcast was giving me 17-32ms pings to my fav game servers, but they jumped to 30-70ms after the switch to FIOS. It was tolerable but made me a bit sad and affected my play a little.

The update:
The last few months (2 maybe?), things have changed in a few bad ways:

- Pings are completely unpredictable. They vary wildly and I lose connection to game servers many times a day and have to re-connect, crossing my fingers that it loads the map and doesn't disconnect or hang, etc. It's actually pretty terrible.

- Websites are timing out constantly. Sometimes it gets halfway through loading a page and stops, forcing a refresh or four until it loads (but when it does load, it loads FAST, so I don't understand it at all.)

- I'm getting a LOT more buffering and freezing on Hulu and Youtube, sometimes requiring full-page refreshes. They were amazing before and part of the reason I took the leap to 35/35 in the first place (I got tired of 'buffering' messages with CC).

So here I am, trying to research and make sense of all this stuff and hopefully diagnose my own problem. (Past calls to other companies usually wastes time and never fixes anything.)

I also just renewed my 2yr with Verizon and got the 150mbps/(something?) package *hoping* it fixes my ping and timeout problems. If it doesn't, I'll be one sad camper out $220/month.

I hope I did this right and covered everything you asked for. I don't really know what brands/models i got. The cable box is black and has the code "QIP 7232 2" on the front and the router has the code "MI424WR".

member for 11 years, 9 visits, last login: 10.7 years ago
lodged 11 years ago


VashTS
@bhn.net

VashTS

Anon

Router

Are u wired or wireless? IF ur wireless might want to change the ch on the router see if that makes it better or if ur MOca move it so u can wire ur computer. IF u are wired what rotuer do u have? Black with a silver rim or red rim? If you changed to 150 then u should have the red one. Lots of things can affect speeds, unless you do some testing... hard to tell what it is.
WowJustWow
join:2013-03-01
Boston

WowJustWow

Member

Re: Router

I am wired. It looks like a coax cable goes into the router and regular cat6 cables are going out to the PCs.

My router says MI424WR, it appears to be Actiontec. It's black with silver.

As for the upgrade, I took the advice below and canceled the upgrade order until I can do more research. I don't know why (naive? lol), but I just assumed getting faster service or paying more might make it better.. the whole 'get what you pay for' thing maybe, I don't know. I'll chalk it up to naivety/general stupidity for now.
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

Incredible!

Your service is problematic and you paid them MORE money???
Think it will fix it? LOL

Never pay a company more when they can't deliver what you are ALREADY paying for. You should have called to say you would cancel unless they solved the issue.

Don't be a sucker, because if you are they will be happy to take more money from you.
WowJustWow
join:2013-03-01
Boston

WowJustWow

Member

Re: Incredible!

I actually did think it would.

Thanks for the the advice, I called and canceled the upgrade until I can look into this more.
serge87
join:2009-11-29
New York

serge87

Member

what can you do?

I am in the exact same boat as OP

VashTS
@verizon.net

VashTS

Anon

Re: what can you do?

Sounds like a weird one. I play PS3, Steam, even using Origin cuz I have to to play Sim City. Iv used the Gen2 rotuer and Gen3 with no issues. Make sure u dont have torrents or something else running. Test I can tell u to try, turn off wifi and test just hardwire 1 PC. If you changed any settings in the router put it back to defaults. All that good stuff. If you call tech support there going to do that first thing. OUTSIDE of that do some tracert to some sites/servers that ur having issues with. If its anything outside the VZ network... not something tech support can fix. I know its a pain to call and u get someone who doesnt know how to turn a computer on, BUT if U do what u have to before calling theres always someone there smarter that you can talk to to take it from there.

Review by Synbios See Profile

  • Location: Arlington, Arlington, VA, USA
  • Cost: $120 per month
When the picture works, it looks good. Connection speeds are more than advertised, stable.
Bad speed/cost ratio. Poor video stability.
Unhappy
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

When I first moved in a particular channel was not working at all, tech support and technicians were convinced that there was nothing they could do since the other channels were working. After getting a new technician to visit, he was finally able to get it working by swapping a cable in the basement. We still have lots of problems with the video quality. Some channels never come through and often times there is a black out or sound cuts out for a second or two at a time.

I graded the pre-sales information worst because according to the site the internet speeds for my address were severely misrepresented. Only until I was about to checkout it tells me my address wasn't qualified for their fastest speeds and I was stuck with 20/4 Mbps for the same price instead of 50/25. Granted, I often get slightly faster than 20/4 and the internet connection has been reliable despite problems with the video feed.

It wasn't until the technician first came to setup that I figured out it was because in my apartment building, they have to run VDSL modems and run the internet over Cat3. I feel like if they're going to use VDSL with such abysmal speeds, I should be paying significantly less for not actually having "FiOS". I got a discount on my bill but it's still not really in the price range I feel is fair and my internet speeds are reminiscent of over 5 years ago instead of cutting edge.

Edit: After 1.5 years of "FiOS" I have canceled. Switching to Comcast to see if they can offer something better. My internet speeds will be at least double in both directions because it will run over the coax instead of a Cat3 phone line.

member for 21.8 years, 1351 visits, last login: 7 years ago
updated 11.1 years ago


ITALIAN926
join:2003-08-16

ITALIAN926

Member

Its not everyone..

There is NO REASON WHATSOEVER to be missing channels and/or to be having frequent pixilation. You have an issue that needs to be resolved at your location. Get them back there before your warranty runs out, or if you have the wire plan. Could be wiring/splitters, bad ONT, low light signal.

guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

guppy_fish

Premium Member

Bad Coax, call your landlord

Since your in a multi-tenant building, the wiring is the responsibility of the landlord. You need new coax runs, Verizon can only use whats there.
Synbios
join:2002-05-18
Arlington, VA

Synbios

Member

Re: Bad Coax, call your landlord

said by guppy_fish:

Since your in a multi-tenant building, the wiring is the responsibility of the landlord. You need new coax runs, Verizon can only use whats there.

You're absolutely right, I am pretty sure that is the problem. I live in a condominium so I'm going to bring this issue to the next board meeting.

ITALIAN926
join:2003-08-16

ITALIAN926

Member

Re: Bad Coax, call your landlord

Thats not necessarily true. Verizon techs can test the coax with their signal meter to find out if its adequate. Nobody can tell you that you need new coax runs except a tech on site. You can have a bad ONT and you can replace coax for no reason, dont think you want to go through all that. Get Verizon out there to test coax. They SHOULD have done it on installation day, unfortunately there are too many techs that skip this step now.

guppy_fish
Premium Member
join:2003-12-09
Palm Harbor, FL

guppy_fish

Premium Member

Re: Bad Coax, call your landlord

The reviewer doesn't have and ONT, its a MDU, and there is nothing Verizon can do about the building wiring as its owned be the Landlord.

ITALIAN926
join:2003-08-16

1 edit

ITALIAN926

Member

Re: Bad Coax, call your landlord

Edit

Either I did not see, or he edited in later the VDSL portion of his review.

Review by lbcguy See Profile

  • Location: Sunset Beach, Orange, CA, USA
  • Cost: $70 per month (12 month contract)
Great Speed
Horrible latency choppy gameplay in all my games, poor customer service
The latency on my connection is unreal, I complained and they ignore me.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Basically from day one my connection has had horrible latency. I have called tech support, posted in the vz direct forums over 94 times trying to get them to fix the lag issues. Basically vz ignores me now. I have sent them phyisical documented proof that the lag is coming from their network and they still refuse to admit it or try and fix it. There are tons of posts in the forums about it yet they still burry their heads in the sand. As long as your internet works they wont help you. This has been going on for 3+ years.

member for 13.5 years, 215 visits, last login: 10.9 years ago
lodged 11.1 years ago

Play
join:2000-07-21
Freeport, NY

Play

Member

Horrible Latency

That's very unusual for Verizon. Are you using another company?
lbcguy
join:2010-09-08
Sunset Beach, CA

lbcguy

Member

Re: Horrible Latency

Nope still with Verizon. I just dont game as much. I use to game competitively but since i switched to verizon it became impossible. Every once in a while ill fire up the xbox to check if there have been any changes.
pittpete1
join:2009-06-12

pittpete1

Member

3+ years, hard to believe

If anyone actually believes you, why havn't you found another provider?
I find it hard to believe that anyone would stay with any company for 3+ years if they are experiencing what you're describing.
lbcguy
join:2010-09-08
Sunset Beach, CA

lbcguy

Member

Re: 3+ years, hard to believe

I was on TWC before, I switched to Verizon because i thought it would be better. A few years ago fios was only offered with 2 year contracts so i was tied for the first two years. Then during my complaints they told me if i upgraded to a faster internet (35/35) the latency would be better. I upgraded and it didn't fix anything but that tied me for another year. My cell service is also Verizon and I like having everything on one bill. TWC had better gaming latency but it suffered from peak our slow downs, verizon has been slow all the time. I can link you some videos i made of my gameplay if you like?
Jonasjlp
join:2011-06-22
Downingtown, PA

Jonasjlp

Member

good story...

trollin, trollin, trollin.
lbcguy
join:2010-09-08
Sunset Beach, CA

lbcguy

Member

Re: good story...

»youtu.be/3VuDCh-Gw2I


»youtu.be/BSr6aZM28cA


»youtu.be/sMg34Wf1t6U


»youtu.be/OX6YBG8SDr4


»youtu.be/T1vX2f_r4f0
michael3314
join:2012-09-12

michael3314

Member

Re: good story...

Your really in the wrong place to complain about Verizon.
lbcguy
join:2010-09-08
Sunset Beach, CA

lbcguy

Member

Re: good story...

I submitted a review. It was an honest review. You replied to it, i replied to you.
patt2k
join:2009-01-16

patt2k

Member

lol

so this is based on fifa? why don't you post some trace routes.
If this is what this is based on then guess what , fios does not lag it's the other players that can make you lag , I encounter this most of the time I play fifa.

Pingtest.net result at least

my tracert

lbcguy
join:2010-09-08
Sunset Beach, CA

1 edit

lbcguy

Member

Re: lol

Fifa is just a good example to use because you can see the latency. Most xbox fps have something called lag compensation which will make the gameplay look normal. There is a pc video of battlefield there too that shows it as well. All(100%) my games are like that when i play online.




Xbox live recommends pings below 50ms for smooth gameplay. I see quite a few above 50ms. Why would i lie about this? It makes no sense.


Review by DanK1015 See Profile

  • Location: Safety Harbor, Pinellas, FL, USA
  • Cost: $160 per month (24 month contract)
bandwidth downloading where packet loss issues don't effect it
quality
internet videos and FPS gamming with PS3 is like watching Charles Chaplin film
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Trying to resolve the issue with Verizon is slow and like fist fighting a ghost. Coax line they added was cut most of the 100' length and support never saw that when complaining about issues either. Idiot pulled it across sharp metel lathe where he drilled then laid it on top of a bunch of AC wire runs. Ran new line myself instead of dealing with hassle.

Still have lagging, freezing, they are sending a new Westell router a90-9100em15-10 to see if it resolves the issue.

Thinking now maybe I should have just got FIOS internet from them instead of bundle. Maybe its to much for router. 2 DVR, 2 settop boxes, phone all share router from what I see and understand.

member for 11.5 years, 35 visits, last login: 6.7 years ago
lodged 11.1 years ago

Jonasjlp
join:2011-06-22
Downingtown, PA

Jonasjlp

Member

too much?

probably not. xbox, pc, nook, 2 iphone, 1 ipad, ps3, wii, 3stb off my router with no issues. your issue is most likely that same issue most poeple who's fios doesn't work is -- human error. poor installs are the biggest problem with fios, as a former VZ installer, i've seen this first hand time and time again.