Review by AvgConsumer Location: Herndon, Fairfax, VA, USA Cost: $184 per month (24 month contract) Install: about 180 days WAN connect speed Customer service, support for Standard STB, tech support If you can get another TV system, DO-IT!

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings well below consensus)

The new Verizon software v1.9 for standard SetTopBoxes is HORRIBLE! It is EXTREMELY SLOW and doesn't come close to the ease of use that v1.8 did. I have my controller set show "favorites" when I press the Guide button. Under v1.8, the guide would display with the channel I was watching highlighted. Now, it

displays showing a channel 1, 2 or more channels up from the channel I am viewing. (Ex. Channels 5, 7 & 9 are set as favorites and you are watching 9. When "favorites" are set to toggle, and you press guide, the display shows that channel 5 is highlighted.) If you have an HD STB and set it the same way, when you select Guide, the channel you are watching displays as the selected channel in the guide.

Verizon doesn't report this to their tech support(less) because they don't want to acknowledge the POOR SOFTWARE PROGRAMMING! They want to SELL YOU SOMETHING YOU DON'T NEED! Why would I want to be charged an additional $11 a month for a STB that doesn't work for my standard screen? What did Verizon says about updating the software to work? "No plans to, it works the way its works..."

Verizon needs to SUPPORT its products! Verizon - The NEW "MA BELL". They know what's best for you...

julesism join:2001-12-12 North Little Rock, AR 1 edit julesism Member 2012-Jan-29 1:11 pm what about internet and PQ compared to other providers? so you don't like IMG 1.9. That's fine. not sure overall product (esp. the internet side) deserves poor rating and provider switch based on IMG 1.9... 2012-Jan-29 1:11 pm: · hey mods ·

ccc1005 join:2003-06-03 US ccc1005 Member 2012-Jan-31 1:34 am Agree with the speed Do you have an older DVR? I have a 6xxx series DVR that is horribly laggy with the new 1.9 guide, but the newer 7xxx series STB we have deals with the new guide quite well. 2012-Jan-31 1:34 am: · hey mods ·

WileEC mindtaker, macky cat, etc. join:2002-02-07 Yonkers, NY WileEC Member 2012-Feb-1 6:32 pm Sorry, but the new guide is pretty damn good I have no issues such as what is described here and I have HD and non-HD TVs. I find the new guide to be quick and clean. The new guide is not perfect, but this review is certainly not indicative of a typical experience. 2012-Feb-1 6:32 pm: · hey mods ·

your comment..

Review by brandon_hawkes Location: The Colony, Denton, TX, USA Cost: $120 per month (8 month contract) internet speed Customer Service and Tech Support Get it together

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings match consensus)

For the first 5 months of service, I had to call and correct my billing. Every bill I was overcharged $20(as if the service wasn't already overpriced) for some game service I never agreed to and every month, they would take it off and said I would not have to worry about the charges again. Like I said, this went on for 5 months before they got it straight. As far as the service, it was good until it came time for me to move and I did not want to pay for Verizon at my new location. January 24, 2001, I paid my last ridiculous bill and called to have my service ended at THE END OF MY BILLING CYCLE.... NOT THE DAY THAT I PLACED THE CALL!! Lady asked me when I wanted to sent the box in; I asked her when is the billing cycle that I have paid through ended. She replied with February 16th, I said I will send it in on the 15th because I want the service that I paid for through the time allowed. When I got home that day, my service was cut off. I called again and after a painful experience on the phone with tech support and billing, I was told the service is canceled and the only thing they could do was schedule a "temporary service" which means have another installation set up and then have to cancel all over again on the 16th. This is the most ridiculous thing I have ever come across. I’m switching back to AT&T Uverse, I love it the only reason I switched was because my area was FIOS only. I will NEVER have anything Verizon ever again!

Mel @verizon.net Mel Anon 2012-Jan-31 7:11 pm Worse ever There staff needs more training. They keep charging me for telphone and cable every month and all I have is the internet. I will NEVER NEVER NEVER NEVER EVER have VErizon Fios again. WORSE COMPANY (besides T-Mobile) that I have ever dealt with 2012-Jan-31 7:11 pm: · hey mods ·

your comment..

Review by shawn744 Location: Saddle River, Bergen, NJ, USA Cost: $225 per month Install: about 3 days SPEED SPEED SPEED!! Inexpensive, reliable and maintenance FREE!! Disgusting tech support, and customer service...i mean DISGUSTING. They can never do anything right. A really solid, speedy, set it and forget it internet amd HDTV service.

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings match consensus)

UPDATE 1-7-12: Reading my last post was pretty funny. I've dumped FiOS for good as of two weeks ago. Went with Optimum instead. I'm saving an avg of $165/mo with only losing my premium movie channels and one cable box. I got SO sick of paying $225/mo PLUS another $30/mo for Vonage. FiOS quality is superb and should not be mistaken for any other provider. Just depends where your interests lie. If you have a fam with kids and everyones TV hungry, then go for it you'll love it. Me? I stopped watching premium channels and only watch the family cable channels so it worked out. Enjoy!

Update 4-25-10: Okayy well after being incorrectly billed since January, Verizon FiOS will not even honor the deal or price they gave me back in January. Their voice service which was supposed to be $23/mo ended up being offered to me again when I called about the billing problem at $60/mo. So i cancelled the service and I'm going back to Vonage. Can't wait! All we need to do now is wait for a better HD and Web service to come around so I can dump Verizon for good!

UPDATE 2-10-10: Its been more than a month after my voice service has been active and once again verizon has proved to be useless. After activation, they never sent me a bill, never combined my payment with my TV and Internet bill, and DID NOT bump me up to the 25/15 service i was promised with this new triple play. Not only that, but I have no record of voice installation, or that I even have the service active, no way to check my call activity online, and when I send emails to ask about this issues, they refer me to the call center, where NO ONE answers the phone. I just called in now because I finally had some time, and the call centers are closed due to an "emergency"....i hope they don't mean these flakes we got today. As soon as something with equal or better quality comes to my attention, I'm dropping this garbage company as my utility company. Dealing with their ignorance is unbelievably nauseating. STAY AWAY.

December 28th 2009 UPDATE: Well after about four years of FIOS service i couldn't be happier. I now have all three services with verizon FIOS. TV, Internet, and as of 1/8/10, i'll have unlimited VOIP phone service also. Everything is great with all three services and every premium channel available my bill is just over $200/mo, and that's for 5 HDTVs with DVRs. I must also add that customer service still remains TERRIBLE...i mean DISGUSTINGLY TERRIBLE. If they didn't have good products and the best picture and easily accessible equipment for my current home conditions, not only would I cancel in a heartbeat, but I would sue and refuse to pay. I think about their tech support, customer service, ability to reach ANYONE, and the accessability of their online customer page and I get nauseous. if you have a tech support issue or want to add service be prepared with a coffee and newspaper to wait for these guys to answer the phones...i can't believe how VERIZON of all companies has issues with getting someone on the other end of the phone.... I'm even getting my internet bumped up to 25/15 because of adding phone service. I recently swapped two of my regular boxes to DVRs and they both came defective and were not able to be activated.... then they sent the wrong replacement boxes...things like this should be expected.

7/20/07 UPDATE-- I can tell an ISP is good when i get trouble free service and forget about what i have. I have been getting 100% blazing speeds, i'm actually paying $39 a month not $44 or $49 as stated in the first review post. I dont know why i'm being charged $39 instead of $49 i think its because somehow there was confusion in the order and i got one of the lower tier internet plans instead of one of the highest. Still the speeds are much much much much faster than with Optimum Online cable. No modems to reset and play with after a power outage, i dont have to come back and reset things...just trouble free constant service. Still haven't figured out how to use my own router...lol...but theirs works just fine with great range.

After my kick butt service with FiOS internet, i subscribed to FiOS TV when it came out in my area, and have had trouble-free service with THAT service also...i will review that separately one day. All in all, for $39/mo it is a great buy. I am very happy with it. I recommend it to everyone. Oh...customer service is terrible....once i tried to reach them to ask about my second bill because it was higher than usual (it was prorated) and i swear that i tried to contact them about internet and tv bill from 10 am to 3pm. I was just with my friends and every 10 mins i would call them and i promise i couldn't reach ANYONE for around 6 hours...i only got "hints" from people from sales....never did get anyone from billing. So....yeah. But its the kind of service that you dont really need to talk to tech support or cust. service. And since i only made one attempt to reach them, i dont want to lower the review rating...everyone and every company has their bad days. Thanks for reading everyone. Good luck. -Shawn

Well

Hello all! Its been a while since i've changed internet services but on 12/11/06 i decided i couldn't deal with Optimum Online anymore. Between the service, modem, and especially the billing issues, i thought it was time to move on.

I ordered Verizon FiOS (20DL/5UL) online and i was suprised when i saw how early they could come and install it. It could have been done 2 days after but i had an appointment then. The installer called me and let me know very kindly that he will be coming along within 30-45 mins. When he came he was very very helpful giving me advice and he didnt get right to work he made sure to find the best possible spot to install everything and run wires. It is hard to explain the installation details but the installer even managed to run the CAT5 wires where i used to have it UNDERNEATH my second layer of shingles on the side of the roof. He did such a good job hiding all the wires, i have honestly never experienced such a clean install. Oh yeah and installation time was from 10AM to about 2PM.

After the install we set everything up. The only thing i didnt like is you have to download a verizon program that "activates" the service but at the same time puts things i dont want in my computer. Like Internet Explorer VERIZON FiOS customizations and stuff. Which is okay i have to reformat that computer anyway.

After setup i did some DSLR speed tests and wowzer, i was running even faster than the advertised speed that i ordered. I usually run about 22000/4900. I just checked the verizon FiOS page and saw that the monthly price has been raised to $49.99 for my service package. I dont know if that will be the actual price. This must be something new but it is still a good value. I get like 9 email accounts and a static ip too i believe.

I am waiting until my 1 year contract on my DirecTV service is up then i am switching to Verizon FiOS TV. It seems with their On Demand and channel lineups that is a much better value as well.

Thanks for reading! -Shawn

Jonhern @verizon.net Jonhern Anon 2010-Apr-27 10:43 pm There is a better tv service Switch to Dish and just keep fios internet, much better tv and customer service. The equipment is much better than the crappy fios stuff. I will never bundle with a company again, just allows them to provide poor service since they have you captive. 2010-Apr-27 10:43 pm: · hey mods ·
	shawn744 Premium Member join:2001-02-16 New Jersey shawn744 Premium Member 2010-May-8 4:16 pm Re: There is a better tv service yesss i agree. I had DirecTV twice in the past 5 years...i enjoyed it except for the fact that it goes out in rain and snow. Which is realllly aggrivating. Also price its a few bucks more per month without all the international channels i have. Unfortunately Dish Network isn't avail because of all the trees around here... 2010-May-8 4:16 pm: · hey mods ·
your comment..

Review by danfrompa Location: Ambler, Montgomery, PA, USA Cost: $54 per month Install: about 21 days good and reliable internet speed thus far horrible customer service, horrible installation job, unprofessional and rude claim department not recommended

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings match consensus)

I placed an order for Verizon FIOS three weeks ago.

The installation:
The first thing Verizon did before installing a box in my house is running the necessary wire to the house. They use a heavy duty machine to bury the fios wire under my lawn. They just do this without any sort of process to detect if there were any important wires or tubes sitting underground. Unfortunately when they did this, they also busted my underground electrical wires and tubes. I did not find out about these busted wire until a week or so after the fios installation was completed.

The customer service:
When I did find out about these busted wires, I gave Verizon a call. They took down the case in their system, and said that their repair/claim/insurance department will call us back. A week after, we received no call back from Verizon. So we gave Verizon a second call. This time around a person did give us a call back. The Verizon personnel was unprofessional and rude.

Beside the installation process and the very long wait time on the phone with customer service, our FIOS internet is running very smoothly.

Summing it up:
If you are willing to put up with lousy installation that could potentially break other parts of your home, rude and unprofessional repair/claim/insurance department, and very long wait time on the phone trying to connect with Verizon customer service then Verizon FIOS is a good option.

If you can't, then only choose FIOS if it is your only option.

mushmouth join:2001-12-13 Earth mushmouth Member 2011-Dec-31 12:11 pm re Here in ny there's a call before you dig number that they call to mark out utilities only(gas,water,electric,catv,telco.). How is verizon supposed to know what you have buried in your yard?.I guess you should have told them there was conduit and wires running across their path. 2011-Dec-31 12:11 pm: · hey mods ·
	danfrompa join:2011-12-31 Ambler, PA danfrompa Member 2011-Dec-31 9:31 pm Re: re Dear sir, 1st, they installed it when i was not home and w/o my knowledge. 2nd How is verizon supposed to know what you have buried in your yard? They wouldn't, and to answer your question, Verizon should have notify their customer that they would be digging through the front yard, and not blindly go forward with something like this w/o notifying their customer. If they had notify me, then obviously I would have given them the plan of what is under my front yard. Thank you sir for asking a dumbass question. 2011-Dec-31 9:31 pm: · hey mods ·
		not true @verizon.net not true Anon 2012-Jan-3 9:05 pm Re: re you are full of crap....everybody knows that ALL utilities are marked BEFORE verizon installs. Go lie somewhere else! 2012-Jan-3 9:05 pm: · hey mods ·
			troll hunter @verizon.net troll hunter Anon 2012-Jan-7 2:50 pm Re: re Utilities are marked. If they are independant electrical lines they may not be. Ask an electrician before your start mouthing off. 2012-Jan-7 2:50 pm: · hey mods ·
mikepd Discovery Premium Member join:2000-10-26 New Port Richey, FL mikepd Premium Member 2011-Dec-31 1:31 pm Verizon Direct forum Sorry you had problems. If you have any problems in the future, instead of calling in a problem, use the Verizon Direct forum here on this site. I have used them in the past and found them to be responsive and much quicker in resolving an issue then calling by phone. Here is the link for the Verizon Direct forum: »Verizon Direct All the best, Mike 2011-Dec-31 1:31 pm: · hey mods ·
	danfrompa join:2011-12-31 Ambler, PA danfrompa Member 2011-Dec-31 9:32 pm Re: Verizon Direct forum Thank you very much, I will give the forum a try. 2011-Dec-31 9:32 pm: · hey mods ·
JCLimon @verizon.net JCLimon Anon 2011-Dec-31 2:46 pm Don't get FIOS Don't get FIOS, first the TV guide. They have all the pay service that you must get past just to view your listing. They have a "subscribed channels" that goes back to their default setting. As for the installation, I was at work and had the wife call when they arrived. I spoke to the installer about what was need to be done to avoid any problems with security CCTV. He did the job the easiest way for him. 2011-Dec-31 2:46 pm: · hey mods ·
	mushmouth join:2001-12-13 Earth mushmouth Member 2011-Dec-31 9:55 pm Re: Don't get FIOS said by JCLimon : Don't get FIOS, first the TV guide. They have all the pay service that you must get past just to view your listing. They have a "subscribed channels" that goes back to their default setting. As for the installation, I was at work and had the wife call when they arrived. I spoke to the installer about what was need to be done to avoid any problems with security CCTV. He did the job the easiest way for him. If your conversation with the installer was anything like your post I can see why he didn't understand what you were saying. 2011-Dec-31 9:55 pm: · hey mods ·
ITALIAN926 join:2003-08-16 ITALIAN926 Member 2011-Dec-31 8:49 pm Rarity. So you actually believe this is a common occurrence for Verizon on installations. Interesting. 2011-Dec-31 8:49 pm: · hey mods ·
your comment..

Review by nlocklin Location: Pittsburgh, Allegheny, PA, USA Cost: $130 per month Install: about 30 days The installation went ok The service gets disconnected every other week Not impressed so far

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings well below consensus)

My installation went fairly smoothly. It took a long time, but there weren't any problems and the technician was able to get me up and running that day. When it is working, the speeds have been good - about 3 or 4 times faster than what I was used to with Comcast. That was the good part of my FiOS experience.

The bad part came the next week when all of a sudden the service was completely disconnected. After four hours on the phone with tech support, they agreed to dispatch a technician the next day. As it turns out, somehow my cable had gotten disconnected at the hub in my neighborhood. This scenario repeated itself several times. At one point, I happened to spot a Verizon truck near the hub when this happened, and I talked to the technician who was setting up new service for a neighbor. His thought was that the cable was getting knocked loose whenever a tech opened up the hub to do work. Sounds like a reasonable explanation, but it happens too often and takes too long to get reconnected.

I'm going to give it a little while longer to give it a fair trial, but so far I'm thinking that for all of the problems that I had with Comcast, their service was a little bit more dependable.

your comment..

Review by barterpc Location: Jersey City, Hudson, NJ, USA Cost: $99 per month (month by month) Install: about 30 days Fast Internet, Great TV, ok Phone Service(Horrible phone bill) Horrible billing on phone, tons of unaccounted fees, Requires Router and FIOS box (the FIOS box takes alot of Juice, $40/mo) Great for TV & Internet when it works. But phone service has loads of hidden fees and customer care is awful when you need it.

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings well below consensus)

FIOS only makes sense if you upgraded from Throwing your money away on a regular phone line with DSL. The glass/PVC fibre line suffers interference in strong storms. The rates are Baseband (True Digital, Binary) via Fibreoptic and therefore suffer from loads of throttle in the bandwidth. To put it mildly in testing Comcast and FiOS side by side I notice a 25% greater lag due to throttle in large bandwidth items (Games, Videos, and so on) with FiOS than Comcast. This means delivery although faster can be choppier and at times unbelievably lagged.

Forget about the big box they hook up to your wall. Alone this can add an extra $20 - $40 of electricity charges per month. Which in addition to their phone service can greatly add to your sticker shock. Don't expect to get all the discounts, and rebates promised either. Fast service is fantasy with FiOS. Even without problems it can take one to two weeks, with problems it can take 1-2 months or more. They even had problems doing a simple phone number port (which is probably when I should have turned and ran). If a phone company doesn't know how to handle phone number porting it's not a good sign.

All in all if the could make fibre cables out of a material less effected by physical motion, and cut out the in home fibre power station (also Battery Backup for Phone) it would work. But as it stands it really isn't that well thought out yet and has too many problems to boot. Maybe in 2015 or 2020. Meanwhile I'm back at Comcast and might check out Clear for a month. Got modem so I don't need a contract. Just do a month of basic home service. See if it goes well.

RedCaliSS Premium Member join:2004-08-21 Murrieta, CA 1 edit RedCaliSS Premium Member 2011-Nov-28 3:42 am What??? hmmm something just does not add up with this review. either the OP has no clue about Fibre or OP is a paid shill for another company? I will dispute everything OP says in private with facts should OP wish to send a PM! This is one bogus review and anyone reading this looking into FIOS should not believe one word of this fictitious erroneous review. 2011-Nov-28 3:42 am: · hey mods ·
guppy_fish Premium Member join:2003-12-09 Palm Harbor, FL guppy_fish Premium Member 2011-Nov-28 7:53 am wish we had hey mods to clean up bogus reviews 5.3 years, never a post and bamm, a FIOS and COMCOMCAST negative reviews on the same day Yeah, like this has any chance of being a real customer review ... NOT 2011-Nov-28 7:53 am: · hey mods ·
julesism join:2001-12-12 North Little Rock, AR julesism Member 2011-Nov-28 10:15 am ....right! Yep. I wanted to respond last night when I saw this but did not know where to start. The first thing that popped in my mind was Bill Cosby's - Noah... ".....right!" 2011-Nov-28 10:15 am: · hey mods ·
dodgetech2 join:2002-01-01 Gouldsboro, PA dodgetech2 Member 2011-Nov-28 7:53 pm $20-40 $ worth of electricity a month......???? You cant seriously think the ONT uses $20-40 $ worth of electricity a month.......that's just a flat out lie 2011-Nov-28 7:53 pm: · hey mods ·
	Thinkdiff MVM, join:2001-08-07 Bronx, NY Thinkdiff MVM, 2011-Nov-28 8:19 pm Re: $20-40 $ worth of electricity a month......???? You mean your ONT doesn't use 267W? (based on $40/month, $0.208/kWH and 720 Hrs in a month) 2011-Nov-28 8:19 pm: · hey mods ·
	pnolte join:1999-10-21 Chino, CA pnolte to dodgetech2 Member 2011-Dec-1 5:51 pm to dodgetech2 Wow and all this time I thought it was my electric spa/hot tub that caused my electric bill to go up 20 bucks a month... 2011-Dec-1 5:51 pm: · hey mods ·
	megs @comcast.net megs to dodgetech2 Anon 2011-Dec-2 3:00 pm to dodgetech2 said by dodgetech2: You cant seriously think the ONT uses $20-40 $ worth of electricity a month.......that's just a flat out lie Thank you for clearing this up. I am thinking of switching from Comcast to Fios and when I read this I almost closed this page out. Now I am still trying to make a decision. 2011-Dec-2 3:00 pm: · hey mods ·
	Megs @comcast.net Megs to dodgetech2 Anon 2011-Dec-2 11:45 pm to dodgetech2 said by dodgetech2: You cant seriously think the ONT uses $20-40 $ worth of electricity a month.......that's just a flat out lie If this is true and it increases your cost on your elec. bill no way I can see justification for me to switch from Comcast to Fios. 2011-Dec-2 11:45 pm: · hey mods ·
elefante72 join:2010-12-03 East Amherst, NY elefante72 Member 2011-Dec-1 2:35 pm OK, too funny Someone should tell him that the reason that everyone went to fibre is because of capacity and freedom from EM interference. The fibre signal could be low or a splice not 100% but that is normally a binary operation (it works or doesnt). Also ONT may need a FW update (mine did), or the router could be bad. This is being nice, and giving the benefit. Termination of fibre (there is an optical transceiver) has no signal issues like cable due to multipath interference/reflections/poor connections/interference (causing ping times to go up), so basic reading up on fibre is needed for our young apprentice. The internet lag is bs of course (unless there is a router issue), and I have never heard of anyone not getting their speed (this isnt cable with broadcast downstream channels here and 3 upload slots), or for that matter stability. So this could be possible if the router is bad, and the moca could be set up incorrectly, but the review doesn't talk about remediation efforts. CAP those termination points people:) Now on my block there are 15 houses, 14 have FIOS (one stubborn holdout), and all are smitten by the service. I hope the reviewer (if he is real) takes time to contact CS, they will fix the issue (if it exists) 2011-Dec-1 2:35 pm: · hey mods ·
labsrus join:2001-08-24 Mahwah, NJ labsrus Member 2011-Dec-18 11:04 pm Impossible This entire review makes no sense to me. We run 5 TV's, 6 landline phones (crystal clear) 6 desktops, 3 laptops, 3 iPAD2's or Motorola Xooms, 1 netbook and we don't have any of the issues you claim to have. None of the FiOS equipment is an electrical drain for us and my home is well over 3200 sq feet not including the basement or garages with 4 to 6 adults and adult children living here at any given time. At most times we have 6 labradors in the home and a litter or two of puppies a year. Litters generate lots of heat needed as puppies can not manage their body temps for the first 3 weeks minimum. My electric bill for all of that if not summer with the 2 zone C/A cranking, is never over $110 a month with that many people, dogs and other extras mentioned. 3 of the 4 adult children are females and they shower twice daily and blow dry and straighten their hair each time. If you want to deal with cable node congestion, by all means go back to cable. You'll be back to FiOS. I don't know your cable service provider but I hated OOL/Cablevision with less than dial up speeds at times from 5 to 11 PM. I never saw that again with FiOS, 10 days of small problems many years ago and back to normal. CS can be problematic with any company today, you have to know how to handle it and them. Enjoy your cable ride when you can have the creme de la creme true fibre optic. 2011-Dec-18 11:04 pm: · hey mods ·
qwertyasd9 join:2005-03-13 Galesville, MD qwertyasd9 Member 2012-Jan-6 6:39 pm This review should be disregarded- Reviewer is clueless First of all, power consumption of the ONT is all wrong. I just plugged it into my kill-a-watt. It was 30 watts at first because it was boosting up the backup battery. Once the battery was charged, it used 15 watts. Even at the highest rates, this would be about $2 a month. Now, about interference. The only thing that can influence a photon inside the fiber would be something super massive like a black hole. We have none here and I'm sure New Jersey doesn't either. 2012-Jan-6 6:39 pm: · hey mods ·
	WileEC mindtaker, macky cat, etc. join:2002-02-07 Yonkers, NY 1 recommendation WileEC Member 2012-Feb-2 4:11 pm Re: This review should be disregarded- Reviewer is clueless New Jersey IS a black hole. 2012-Feb-2 4:11 pm: · hey mods ·
your comment..

Review by TechieZero Location: Riverview, Hillsborough, FL, USA Cost: $55 per month (12 month contract) Install: about 7 days Reliable Connection Horrific Customer Service Gone Down Hill

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings below consensus)

Luckily I was home the day an installer showed up on a different day of my install appointment, albeit it was an earlier day.

However if you like companies that have terrible billing issues (their software could not include my entire mailing address), LONG (over a 1/2 hour with frequent drops) waits to speak to someone who can help. I find it amazing that you can walk in to a Verizon "plus" center - yet you have to use a telephone to go through the same confusing phone maze and then the long wait times!!!

Frequent attempts to fix an issue after an issue was supposed to be fixed (with more waits), unclear charges...then to top it off after several attempts to cancel the service --- Verizon would continue to bill me even AFTER I returned the equipment...

I never thought I would say this --- but thank god there is competition like Bright House.

As far as the connection is concerned, the service worked fine and was reliable although I get better bandwidth with cable! Sad, they have lost me as a customer.

VashTS @rr.com VashTS Anon 2011-Nov-4 10:14 pm Sorry "I get better bandwidth with cable!" I dont think so. I have BH and its not even close to what Fios can do. Sorry U had issues with the service. Billing is one thing and that sounds like where u had most of ur problems at but as far as connection and tech support help I dont think it could have been that bad. 2011-Nov-4 10:14 pm: · hey mods ·
	labsrus join:2001-08-24 Mahwah, NJ labsrus Member 2011-Dec-18 11:20 pm Re: Sorry Billing is the area I've had problems with but it gets fixed every time, especially if you threaten to go back to a cable provider. Just watch your bill when on VZ FiOS. I can't believe you get the speeds I do on your cable. I just did this with SIXTEEN open windows, email open, windows live and gmail and it's been running all day. Download Speed: 25511 kbps (3188.9 KB/sec transfer rate) Upload Speed: 4902 kbps (612.8 KB/sec transfer rate) Do you really get those speeds with Brighthouse? I did speed tests on the west coat of FL on Brighthouse, it was UNDER 1/4 of my constant speeds. The TV remotes work slow as hell, slow clicks to each channel, it drives me nuts! My Mom when on FiOS (recently deceased) got more than me in an apt building and she didn't need that kind of speed. 35kbps uploading and 10kbps on the download with no extra fees. Again, I agree billing can be a problem. I got it fixed every time it happened and I'll say the same thing to you, enjoy your ride on cable. It sux in my opinion. You'll recall real fast how much you hated it. Get on the phone with the BBB if CS was so bad or file an online complaint against VZ. 2011-Dec-18 11:20 pm: · hey mods ·
JohnW3 join:2011-03-13 JohnW3 Member 2011-Nov-4 10:43 pm Fios support Does Verizon Fios have the same crap overseas (india) support like their DSL?? I plan to stay away from this company forever If all possible do have cell service from my older brothers fam plan but if he cancels this next year I am NOT going with Verizon for cellphone service it has stunk. and the severe overcharge horror stories I heard from 2 of my close friends..one was charged 400 bucks because he was unaware of hidden text msg/internet caps for his level of service. STAY AWAY for verizon. 2011-Nov-4 10:43 pm: · hey mods ·
	Bytezboy join:2001-05-17 New York, NY Bytezboy Member 2011-Nov-6 5:06 pm Re: Fios support They don't outsource their support to India. 2011-Nov-6 5:06 pm: · hey mods ·
		squirrel21 join:2007-03-12 New Port Richey, FL squirrel21 Member 2011-Nov-7 10:28 am Re: Fios support said by Bytezboy: They don't outsource their support to India. BS, unless you have new info to provide to us. As far as call center support, I would say the majority is going to India, although I have had contact with such support in Florida this past year. Either way, it seems support rarely goes beyond check-lists or script reading. The last time I got decent support was over a year ago before switching to triple-play from Verizon DSL, and that was from a seasoned Verizon employee based here in the USA. It looks like I will be switching vendors once I'm out of my two year contract. 2011-Nov-7 10:28 am: · hey mods ·
			flashcore join:2007-01-23 united state flashcore Member 2011-Nov-7 2:19 pm Re: Fios support Let me fix this, Verizon DSL is mostly outsourced to India however Verizon FiOS and I believe Wireless (Based on the calls I have made to them) are still 100% supported by US based call centers. 2011-Nov-7 2:19 pm: · hey mods ·
				squirrel21 join:2007-03-12 New Port Richey, FL squirrel21 Member 2011-Nov-7 3:19 pm Re: Fios support Regardless, the call center support is basically useless if the problem is outside the 'script'! The only thing they know how to do, is to reboot/reset your STBs and/or modem-router, or needlessly send you a new router. Because they avoid calling in level 2 support at all costs, they never get to the root problem. I put up with regular Internet outages for hours at a time (under triple-play) where a reset would work for minutes (then they would close the ticket) and the outage would recur again, repeatedly. They attributed this falsely to 'a bad router' when it was not the case. Shortly before the resumed distribution of IMG 1.9, the 'Internet outage' problem that use to occur every 5 to 7 weeks went away. But the outages still occur every few months and they won't acknowledge it -- all while being under standard configuration of the router/modem. The only time I believe the CSRs is when they say 'their system is down' and THAT I can believe because it's down on my side! 2011-Nov-7 3:19 pm: · hey mods ·
	JohnW3 join:2011-03-13 JohnW3 Member 2011-Nov-8 11:23 pm @ flashcore.. Fios and Wireless should be USA based I know firsthand even the billing can be from India it was hell dealing with those broken english ppl cancelling my late mom's accts (landline/DSL) I was paying for her. on the other hand they did give me proper credit. She had Comcast for TV I never got credit from those f*ckers as expected didn't even contest it. Comcrap can suck my ASS If I ever in a city with comcast as only provider I am immediately gonna have some sat TV for my needs. Cox Cable/HSI has been great at my location (roanoke, Va) at the moment. 2011-Nov-8 11:23 pm: · hey mods ·
your comment..

Review by pollyana2 Location: Thousand Oaks, Ventura, CA, USA Cost: $160 per month Verizon Fios bundle was a big mistake

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings well below consensus)

I have had Verizon Fios bundle for a week. It was the biggest mistake I have made in a long time. It started off with the salesman leaving out some very important information when he convinced me to sign up for the new service being installed in my area. Like I have to dial the area code even in my immediate area and there is a per minute charge for all the calls in addition to the regular monthly fee. Most of the information was in small print on the back of the order but I thought he had given me all the information I needed. The salesman also gave me his phone number but when I tried to call it I got a message that said my call could not be completed. He told me I would get the first 30 days free if I signed up right away. I need the 30 days because one of my two phone lines has not worked since the day they did the installation. The installer told me he would call me the next day to make sure everything was working OK. He didn't and it isn't. My internet shuts off regularly and doesn't seem any faster then the old cheaper service I had. Today that cost me a big penalty because I needed to file my sales tax with the state of California via the internet but it wasn't working and no matter what I did I could not get it to work. I finally got a phone number to call and was on hold for over 30 minutes. It took another 30 minutes for the customer service to get it up and working. By then it was after midnight and I got hit with a 10% penalty. He blamed my computer but my computer had not had any changes made to it and he was able to get it working eventually. It took 7 hours for them to do the installation and if the massive equipment they put on the outside wall is any indication then it is going to take a long time for the old company to reinstall my old service. Make sure you read the small print!

pollyana

RedCaliSS Premium Member join:2004-08-21 Murrieta, CA RedCaliSS Premium Member 2011-Nov-1 12:18 pm paid shill for the cable companies?? now something does not sound right from this review. stated "Like I have to dial the area code even in my immediate area and there is a per minute charge for all the calls in addition to the regular monthly fee." Dial an area code even in immediate area? must be from out of state or recently moved into the area most likely. As many cities in the area border on two area codes(one side of the city is one area code, other is a different area code) Thousand Oaks is area code 805 and 661. Also eight zip codes. I have FIOS residential, I pay a flat fee for phone calls period. I could call florida at 11:00AM and pay no additional fee's. West coast tech support is in Texas and the times I've had to call for various clients I've never waited more then a few minutes, even during peak hours. Massive equipment and 7 hour install time? seems this person has no clue what is involved to install next generation communication equipment and did not read all the literature where Verizon clearly states it COULD take up to 4-8 hours to install FIOS. Waiting until the last minute to file state sales tax is not Verizon's problem either. Verizon salesmen? most likely a sub contractor paid commission like in my area that go door to door? Something just doesn't sit well with this so called review. 2011-Nov-1 12:18 pm: · hey mods ·
	mushmouth join:2001-12-13 Earth mushmouth Member 2011-Nov-1 4:27 pm Re: paid shill for the cable companies?? Dialing area code is part of digital voice,nothing new. fttp voice is 7 digit dialing in your area if it bothers you that much. You also seem to have chosen the per minute plan,that's why you are being charged per minute.I also have digital voice,but I chose the unlimited plan(flat fee). Since you never had fios at your house.That would explain why it took so long,if you go back to whatever it is you had and return to fios as long as you don't remove anything the install will go much quicker. As for slower internet,maybe you did have a faster plan with your old provider,again you can choose a faster plan on fios if you wish,could it be the computer?. I don't trust the door to door guys,you would've been better calling Verizon themselves.Complain Verizon will take care of your issues,as long as you are within the 30 day time frame you've got nothing to lose. 2011-Nov-1 4:27 pm: · hey mods ·
guppy_fish Premium Member join:2003-12-09 Palm Harbor, FL guppy_fish Premium Member 2011-Nov-1 7:50 pm No per mininute chargers on FDV Well, we all know this is a shill post, but for the mis-informed, FDV is unlimited US, no per minutes charges period 2011-Nov-1 7:50 pm: · hey mods ·
marxg4 Premium Member join:2009-04-19 Redondo Beach, CA marxg4 Premium Member 2011-Nov-2 5:18 pm Out Of The Comfort Zone ? ! ? This could also be a case in which an older person, who is accustomed to the "norm", is out of their element. I cant think of anything that I could complain about in regards to the service, which includes the install. Ok--I made things easier for the tech since I ran electric to the closet as well as pulled the outlet terminations there too. The pre-wire crew did the pull for the fiber weeks prior. The tech spent a total of "maybe" an hour, but that included talking about various things not related to the actual job. This was a complete new install which meant the tech had to install the ONT+. The service has been excellent for the most part. There have been 1-2 times where my upstream was terrible and tech support was kinda clueless, so I waited it out and it returned within a few days. They did send me a new router, which I never used-- and need to return since the service restored itself. My speed is actually higher now then when initially installed (NICE). My complaint---Lower the price a bit? Familiar story for everyone. I find more problems on the servers which don't/can't send the data fast enough. 300MB/min is plenty quick. 2011-Nov-2 5:18 pm: · hey mods ·
your comment..

Review by MrRich617 Location: Belmont, Middlesex, MA, USA Business customer Cost: $137 per month When it works at all the speed is decent but not as advertised Its not working now and it craps out each time I use Bit Torrent Mixed Bag

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings below consensus)

The router loses its ability to log in periodically. Just sits there and says "check broadband connection". No one answers the phone in tech support, 20 minute wait for service. 20 minute wait for live chat.

your comment..

Review by OCChineseGuy Location: Beaumont, Riverside, CA, USA Cost: $194 per month (24 month contract) Install: about 48 days speed Verizon, Constantly trying to raise price, Everything is extra I wish I could get DSL at my house

Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings well below consensus)

Took forever to install, Is billing me for someone else's service, Horrendous Verizon customer service. Waiting for contract to expire and going back to Time Warner. They might charge too much, but at least they are nice.

mod_wastrel anonome join:2008-03-28 mod_wastrel Member 2011-Sep-5 7:10 am Just FiOS (no TV, no phone) for almost $200/mo? Have you tried the Verizon Direct forum here to resolve your issue(s)? (They're usually quite good at clearing up problems.) 2011-Sep-5 7:10 am: · hey mods ·

PoloDude Premium Member join:2006-03-29 Aiken, SC PoloDude Premium Member 2011-Sep-5 2:04 pm BIlling? How can they possibly be billing you for someone else's service? 2011-Sep-5 2:04 pm: · hey mods ·

guppy_fish Premium Member join:2003-12-09 Palm Harbor, FL guppy_fish Premium Member 2011-Sep-6 12:56 pm Hey Mod for reviews needed The rating are useless on BBR. BOT's, anons, emailed reviews for a service they never had all point to paid spammers ... To bad we don't have a hey mod for this crap ... 2011-Sep-6 12:56 pm: · hey mods ·

your comment..