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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1929 reviews (1457 good) (140 bad)
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Review by Tinkster See Profile

  • Location: Rosedale,Baltimore,MD
  • Cost: $45 per month (24 month contract)
  • Install: about 2 days
Good "Super fast"
Bad "None"
Overall "50up/25down need I say more!"
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(ratings match consensus)

My Other Reviews

·Comcast
This is the fastest I have had in my home. Everything loads great without a hitch. I had their 25/25 tier for 2 years and renewed to the 50/25 tier for free and another 2 year contract(including TV).

Can't complain I tested the connections and was getting well over 63mps/30mps. Great value considering other options and prices.

member for 11.1 years, 2131 visits, last login: 2 days ago
lodged 1.2 years ago

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Review by MuDvAyNe See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $180 per month (24 month contract)
  • Install: about 4 days
Good "Excellent service and reliable internet after a year of struggling with cable!"
Bad "None yet"
Overall "If FiOS is available in you area you're a fool not to get it!"
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My Other Reviews

·Optimum Online
I first placed my order for Verizon FiOS on August 29, 2010 with an install date of August 31, 2010. I never received an email and on August 30, 2010 I placed a call to Verizon. The order had somehow vanished from the website and never went through! The order was placed again and the service was installed on Sept 2, 2010. It has only been about 6 days but I am excited that I have made the change. I use to have Cablevision's Optimum Online, and for the past year it has been a battle to either get stable speeds or a reliable connection. After not getting anything resolved it was time to jump ship and pay the extra 5 bucks a month for a more reliable internet service as well as a bit more upload speed. With Optimum Online I was on the 15/2 package, and sometimes I was lucky to even get 7/2. With Verizon FiOS I have a stable 15/5 package. I game a lot and stream Netflix etc, and have yet to notice a problem.

The install took about 2 hours, which is about average for a FiOS install. The tech was very nice and friendly. All in all the service has been great so far and I am hoping it will stay the same for many years to come!

Edit 6/25/12 : Back in May 2011, I subscribed to the TV and phone service as well. It was a rocky first few months as there seemed to be a problem with the Television service. Some channels would work fine on one box, while the same channel didn't work on another box. It took about 3 techs to finally fix the issue, which of course was a bad wiring job. My internet was boosted up to 25/25, which is actually 30/25 because you get an extra 5mbps because of the television service. I have a year left on my contract and really do not see myself switching services anytime soon. I switched over from Dish Network which got rid of every RSN in NY. It's nice to be able to watch MSG, SNY, YES, while also getting every game in HD. Dish was a joke.

6/9/13

I loved my FiOS service. No complaints except the price just got to high. I have switched to Cablevision. We may meet again in the future Verizon .

member for 12.5 years, 5203 visits, last login: a few hours ago
updated 1.2 years ago

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Review by rlaguna See Profile

  • Location: Whittier,Los Angeles,CA
  • Cost: $100 per month (24 month contract)
  • Install: about 20 days
Good "Excellent Speeds and Reliability"
Bad "Customer Service could be better"
Overall "The best choice around if you can get it"
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I've had the service over 3 years now and I won't go back to anything else unless they discontinue FIOS in my neighborhood.

Cannot be beaten except in price

member for 13.6 years, 262 visits, last login: 5 days ago
lodged 1.3 years ago

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Review by dev_null See Profile

  • Location: Boston, MA
  • Cost: $85 per month (24 month contract)
  • Install: about 7 days
Good "Speed, price, video quality"
Bad "So far, not much"
Overall "So happy moved back to VZ territory"
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As you can see from my other reviews (AT&T, Metrocast), I recently lived in an area served by second-tier providers (SE CT) who really didn't invest in that area. I'd previously lived in VZ territory, but pre-FIOS, so had Cox HSI/phone/video.

Anyway, recently move back to VZ territory (Boston metro-west), and I am thrilled with the FIOS services. Signed up for a double-play (HSI/video), and am using a variety of VOIP for phone services (voip.ms, GV, Voipo, CC).

I have the 15/5 HSI, and routinely get 25 down, and consistently get 5 up. With a young family, this is sufficient for our needs, which includes the occasional Netflix and/or Amazon subscription.

Contrast the current service with my old ATT DSL, which was rated for 6 down and 1 up, and routinely I got only 1.5 down, and *never* exceeded the rated speed no matter the time of day.

The FIOS video clarity is amazing, and the channel lineup extensive. Contrast this with Metrocast, which picked up the leftovers of Eastern Connecticut cable at fire-sale prices and then used the plant with few, if any, improvements. Muddy SD picture and pixelated HD passed for service down there.

Uverse lawn fridges appeared in the area, but were never lit up.

I should also note that I now use a HDHR Prime with a single cablecard to send video to our devices. If you haven't tried one of these you should. Video is sent via DLNA to a couple of PS3s, a DNLA aware LG TV, a computer and a couple of tablets. Works great (and only costs me 4 bucks a month for the cablecard).

Would be happy with the FIOS service regardless, but moreso because of where I was immediately before. So happy that I might even pay the non-contract price once my contract is up (and I've never done that before). I'm saving $15/mo on the package, and $5/mo on VZ Connections. In CT I was paying $95 for cable alone!

member for 12.1 years, 751 visits, last login: 32 days ago
updated 1.3 years ago

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Review by jking9697 See Profile

  • Location: Wylie,Collin,TX
  • Cost: $79 per month (12 month contract)
  • Install: about 10 days
Good "Fantastic Speed"
Bad "Still no Quantum Voice"
Overall "For the money, this is absolutley the best internet connection I've used. This is better than my corporate LAN"
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Have been on cable and standard DSL with various providers and all were acceptable with some negative points. My FIOS package with FIOS TV and telephone has beaten everything I have ever used hands down. I have a 50/35 internet package for 79.95 a month, phone for 59.95 and TV for 49.95 and receive a "bundle" discount so it is very, very affordable.

At installation I was concerned about the D-Link 100mb wired router that VZ provided but I have been more than pleasantly impressed. The little thing gets the job done, rarely if ever hangs/fails to route, and has been virtually transparent in use. Well done D-Link!

It took a while of all of the services to be offered here so started with phone/internet. Phone is great. Never down, always clear and the "top of the line" package has every "bell and whistle" I could think of except SymRing which is sad but I have gotten use to not having it. Coupled with the internet experience, very fast transfers and always online this has been the best thing I have done in years.

Once FIOS TV arrived I switched so fast; I was out that door in a flash and I was finally free of "that cable provider" whatever name they are calling themselves this week. And the choices, quality of picture, and stability of service are at the least equivalent of the cable service... but I don’t have to deal with the cable company anymore so FIOS wins out again.

All calls to the Verizon customer service number have been handled by someone that had a clear grasp of networking, internet and the interactions of my pc with the equipment. To me it didn’t sound like they were "reading a script" like happened so many times with the cable company. And the agent acted like they wanted to help me... and they did.

I have only had to call support six times in 10 years and once was just to ask a question and to me that says something about quality.

Verizon FIOS, for my money it's no contest. It just keeps working and working well.

member for 13.1 years, 29 visits, last login: 1.3 years ago
updated 1.3 years ago

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Review by Tex Longhorn See Profile

  • Location: Luckenbach
  • Cost: $132 per month (24 month contract)
  • Install: about 14 days
Good "Super Fast"
Bad "nothing"
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Price is for cable, landline, and internet. With promotions, I'm paying aout $50 less than I did with RoadRunner and my speeds are 3-4 times faster.

Hope I don't have to move to an area where there isn't Verizon Fios.

member for 13.7 years, 5730 visits, last login: 37 days ago
lodged 1.3 years ago

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Review by Fishead1 See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $82 per month (24 month contract)
  • Install: about 7 days
Good "Very fast very stable connection so far.Only had it for a week so say tuned."
Bad "No News server.If you want news groups you'll have to subscribe to an outside source."
Overall "I love it so far."
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I was a loyal Optimum Online customer for a long time and I loved the speed that was available.Going from 56k modem to 10 mbps down and 2 mbps up was like a big leap in online speed.

But I've also had a lot of problems in my building with the connection over the years.I had a new line run to my apartment because the one that was there had damaged shielding.I've had off and on dropping of TV channels,or TV stops responding and then reboots,phone drops out,lose internet connection.Techs have been out here numerous times as there have been other complaints from people in the building.They fix it and it works for a while then it starts all over again.

I figured if I can get FIOS and at a good price I'd jump at the offer.I was offered 50/25 ,phone ,and Prime TV package.I didn't get anything fancy with the TV package.No DVR,no multi room setup.I don't need all the channels as I don't watch much TV or movies.Prime package gives me enough of what I want.

Ordered online and then had problems verifying my identity.Had to fax them my no drivers photo ID which they couldn't read at their end.Went to one of their stores and had them fax my photo ID.They rejected that one too.So a young guy that worked in the store said to let him try.He made a color copy of my photo ID and sent that and it was accepted.

I was then in contact with a person to process my order .He went over the details and was trying to sell me a bunch of add ons to drive up the bill.I told him I don't want all the crap just what I ordered.

He then said I needed to put up $250 security because I didn't have a credit record.(I've never had a credit card).I would get that back in 12 months.I wasn't expecting that.

I also got an e-mail about the first bill being just about double because the want one month in advance.Its frustrating that you find this out at this point of the sale.

I've only had a few weeks so I can't really say much but so far so good.Connection has been pretty stable and the speeds have been consistent so far.

Will give an update in the future when I find out whats good and whats bad.

member for 13.3 years, 6434 visits, last login: 4 days ago
lodged 1.3 years ago

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Review by cadeted See Profile

  • Location: Norfolk,Norfolk,MA
  • Cost: $130 per month (24 month contract)
  • Install: about 14 days
Good "Connection always up; excellent speeds"
Bad "Latency to some sites/servers fluctuates"
Overall "Can be pricey and they upsell constantly; overall good service/value"
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Speeds 75/35; install was easy as house already had the equipment installed, they just delivered modem and turned on. Received a refurb actiontech modem, but had it replaced with newest revision within a month of two (persistence paid off). Overall painless process without the new install, service has been reliable and speeds consistent.

member for 5.2 years, 267 visits, last login: 9 days ago
updated 1.3 years ago

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Review by obeythelaw See Profile

  • Location: Bayonne,Hudson,NJ
  • Cost: $105 per month (24 month contract)
  • Install: about 7 days
Good "Ordered online and install was on time; speeds are as advertised; picture quality is awesome"
Bad "There was a small billing error but they took care of it"
Overall "I have multiple choices for Internet, TV and Phone but Verizon Fios seems to be the best at all three"
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I have had Directv for a few years. Never had a problem with them. I had Internet through Cablevision. Never had major problems with them but would notice some slow downs at peak times. I had telephone Voip with Vonage. It was starting to get expensive but didn't have any other options. Then Verizon Fios came to town. I opted for the triple play and got the Extreme package with a Showtime and HBO bundle, 50/25 Internet speeds and telephone service. The install went smooth but took about 6 hours. When I signed up I got one whole home DVR and one HD box. The installer brings an old DVR box and I tell him I want the newest 7xxx series. He says he doesn't have any on the truck and this is what is part of order. Not that happy since the box is slower and doesn't allow for a 16:9 HD guide. Looks pretty bad on my 55inch Samsung. So I call up Verizon and they say go to a Verizon Fios store and swap the box. Did that, but in doing so the rep removed my free DVR for 12 months fee! When I got the bill, the billing rep didn't believe me because she couldn't see the original order. I had to fax my order showing that I got the 12 month DVR fee waived. It was eventually adjusted.

My Internet speeds are great no matter what time of day. Nothing to complain about that. The phone is also good quality.

The picture quality is excellent and to me, beats what I had on cable many years ago and even beats Directv by a small amount. Directv picture quality is great but SD on directv looked grainy but with Fios even SD picture is very good on my 55 inch. I like the Fios guide. I wish there was a way to hide SD duplicates in the guide but when it comes to quality, it really can't be beat. The DVR itself is good. I actually feel like the Directv DVR is a bit easier to use and feels less "clunky" but after getting used to it, it's not that bad. The guide is fast which is a plus.

Overall, I'm saving about $1,000 a year with the bundle with Fios. Can't complain about that plus I'm getting faster speeds and excellent picture quality.

member for 11.4 years, 5027 visits, last login: a few hours ago
lodged 1.3 years ago

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Review by ClearToLand See Profile

  • Location: South Plainfield,Middlesex,NJ
  • Cost: $70 per month (24 month contract)
  • Install: about 90 days
Good "$70 Triple-Play Price for 24 Months; 15/5 Internet; Free DVR for 12 Months"
Bad "Billing $5 Too High & Hopeless Trying to Get Corrected; Telemarketers!"
Overall "Great Deal For the Money!"
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(ratings match consensus)

My Other Reviews

·Comcast
It appears that sometimes the ONLY way to get a good deal is to cancel. Then, actually follow through if you have to, i.e. Comcast -> FiOS in my case. I've had 2 POTS Copper lines since 1977, voice and modem/fax. Initially I was told I could move 1 to FiOS and leave 1 on copper - on installation day, they changed it to "Both or Nothing"! I wanted to transfer my modem line number to my cell phone, so we had to reschedule. I was also told, by a manager, that I would get Channels below ~20 without a STB, in NTSC - FALSE! I got nothing on my multiple old ReplayTV 5XXXs without a STB, or as I choose, a Magnavox DVDR w/HDD (NTSC, ATSC, QAM). I *DO* get at least 20 channels in ClearQAM on my new HDTVs and Magnavox DVDRs. Besides the bill starting out $5 too high and no matter how much I call it never gets corrected, telemarketers started calling the first day I had FiOS Phone. I've had an unlisted number since 1977 and got very few telemarketing calls. With FiOS, I get ~10/day. I blocked a few (up to 10?) on the website and when I bought a Panasonic Cordless Phone Package, I was able to block up to 20 more. FiOS blocks don't ring at all; Panasonic blocks ring once. If I could renew @ $79 (per their current ads) I'd be happy, but $110 is a steep jump. We'll see what happens.

member for 11.7 years, 1557 visits, last login: a few hours ago
lodged 1.3 years ago

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