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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1931 reviews (1456 good) (142 bad)
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Review by Typical See Profile

  • Location: 07922-1830
  • Cost: $108 per month (24 month contract)
  • Install: about 1 days
Good "Good picture and sound for TV. Excellent line quality for ISP"
Bad "Rare speed drop"
Overall "Very Good"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·VOIPO
·PHONE POWER
After ten years with Comcast, and now that FIOS is available in my neighborhood, I decided to move to FIOS. Actually, Comcast’s poor performance (line quality and people service) forced me to make the decision. Either way, I am happy to have made the move.

The FIOS installation of the TV-ISP service took only half-day. During the past three days that I have had FIOS, I have noticed the following:

TV – The picture is much sharper than what Comcast used to provide. The sound quality is significantly superior to Comcast.

ISP – My service is 50/25, although for the first two days of the service, I was getting a consistent 58/28. PhonePower, which is my VOIP provider, gave the line quality an A+

Small problems – During the installation, the FIOS technician drilled too close to one of my power lines and stripped the insulation off of it. I am in the process of having an electrician fix the damaged power line. Also, after a heavy rain, the line quality went down to 15/10. Now that things are drying up, the quality is moving back up. I have written to FIOS, hoping that FIOS would make sure that the line quality does not go down after every rain.

Hoping that FIOS can take care of both of these problems (quickly and efficiently), I will cautiously say that I am very happy with FIOS

First month update.

Installation Damage – After all sorts of delay tactics, the installation department reluctantly reimbursed the cost of repair for the damage.

TV- I am still impressed by how much the sound quality, and the picture quality (SD and HD), are better than Comcast.

ISP – I called tech support a few times regarding occasional degradation of line quality. The first two tech support reps tried to convince me that either I am imagining the problem or that the problem is entirely my fault because I am not a “high end” ISP user. Finally, I ended up speaking with a competent tech support rep, who ran a few tests, shared the results with a Verizon network specialist, and made the appropriate changes to the network configuration of my neighborhood. Since then, the line quality has been better than 50/25 virtually all of the time. Occasionally, probably less than 3% of the time, the line quality drops to 25/25.

All told, I am a happy customer. Once these initial irritations become distant memories, I might even become a very happy customer.

Update after two years.

The ISP and TV have been excellent for the past two years. There was a couple of short (half hour) service interruptions, but the service has been reliable. All told, the physical service is excellent.

On the people side of service, the customer service is pretty good, although it always takes a while until you can get hold of someone. I have used the online chat service a few times, and I have found them to be a total waste of time (mine and theirs). Their responses are highly scripted, and are useful only for very minor uncomplicated questions.

As for the billing/accounting service, it is absolutely pathetic. The website is very kludgee and frequently makes errors in recording requests and payments. Interestingly enough, these errors are always on the side of over-charging the customer, and none of them is on the side of under-charging the customer. On two separate occasions, I had to seek help from the "supervisor of the supervisor" in order to resolve the overcharge issue. Even then, it took about 2.5 months to resolve the issue.





member for 4.8 years, 42 visits, last login: 39 days ago
updated 39 days ago

Comments:

capt jack

@verizon.net

line getting wet?

Please explain line quality?The fiber optic line to your home is not affected by the elements!

Pepsiman

join:2002-01-18
Brooklyn, NY

Re: line getting wet?

Click for full size
My ONT
said by capt jack :

Please explain line quality?The fiber optic line to your home is not affected by the elements!

Hi capt jack,
I am no expert on this matter but let me ask you this, is your optical network terminal (ONT) »Verizon Online FiOS FAQ »What is ONT: Optical Network Terminal?
located outside your premise? I thinking maybe there is water getting into the ONT, my ONT was installed inside my garage and never had a problem with speeds, you might want to check into that, again I am no tech so I can't really be sure about this.
I hope they can clear this problem up for you.

Review by Jerome925 See Profile

  • Location: Denton,Denton,TX
  • Cost: $70 per month
  • Install: about 3 days
Good "Symmetrical speeds (or better). Low latency. Fast!"
Bad "DNS Redirection (can be changed). CS/Billing Issues."
Overall "Get it if it's in your area!"
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Nortex Communica..
***
*** NEW 2014 REVIEW FOR 76207 ***
***

We moved to a home in north Denton, which already had FiOS service (built in 2008). I originally "tested" the 150/150 Mbps package, mainly to have a GPON-capable ONT installed in place of the dirty, older BPON unit. The original BPON unit was pretty nasty, especially the ethernet port, which still had the protective goo but was caked with dirt and some dog hair. I'm not sure I could have even made a connection with it, which is important to me for reduced latency. I ran a Belden 1700A Cat5e 100 foot cable from the existing hole in the garage under the ONT to a front room with a large window- the "office". I don't recommend spending time in a hot attic in mid-August Texas, but I just had to do it!

The installer was a nice guy, and arrived on time on the scheduled day. He quickly unmounted the BPON unit and installed the GPON unit in its place. He also secured the fiber line outside the garage, since it had come detached and was hanging out, with the sheath wire exposed (he cut that off). The install looks much better than before. My one regret with the install is that I didn't go with him to check out the OLT. He went to the end of our street to install a card? AFAIK, and I would have liked to see what the inside of the OLT looks like and the BPON->GPON upgrade procedure.

The speeds are above stated, and pings are low. I can ping my server in Dallas @ 5 ms. The service tested consistently 160 Mbps+ up/down on the 150 package. I downgraded from 150/150 to 50/50 the day after the install, but a few days later couldn't resist the upgrade to 75/75 for $10 more. I'm paying about $70/month incl. taxes for 75/75 (tests 84/93), which I think is about the best you can do currently in the US. There is an issue with the default VZ DNS redirecting bad addresses, but the last octet can be changed to 14 instead of 12 to get around that.

HOWEVER, CS/Billing has been a Pain to deal with. When I downgraded, and again when I upgraded, they sent me a new router. By the time I got to 75/75, I had three ActionTec Rev I routers (why would I need more than one and why would they not know I have one?). One of them they charged as a Rental and the other two as Buy. I was able to get the rental router taken off but haven't been able to get one of the Buy option routers off the bill. I returned two of them unopened almost a month ago, so I'm not sure why the adjustments haven't been made yet. Time will tell but I dread contacting them again, less I receive yet another router and charge. I'm not even using the first ActionTec and replaced it with an Asus RT-N66U (no problem there, and get max speed using 5 GHz).

***
*** ORIGINAL ARCHIVED REVIEW FROM 2007 FOR DIFFERENT LOCATION (76226) ***
***

Ordered 5/2 FiOS package on Friday, 7/27/2007. First month free. Months 2-7 -$10. $25 Target gift card (oh boy!).

Our VZ DSL had gone to crap in the past week. We went from a consistent 1.5 Mbps/384 Kbps to about half (with high latency to boot). The noise margin dropped from 14.5 dB to about 5 dB seemingly overnight (not a storm). I think it was an intentional change by VZ to get us on FiOS. If so, it worked.

Contractor for VZ came to trench on Tuesday, 7/31. Took them about 2 1/2 hours. They did a good job. Verizon Hooked up and installed the (complete all-in-one w/ backup battery) ONT inside the garage on Friday, 8/3; they were done in about the same time as it took the trenchers. They didn't tell us much about the install and kept to themselves. We already had a Cat5e installed to where we wanted the router. It went outside the garage, as we did not know they would install an all-in-one box on the inside. If I had known, I would not have run the line outside.

I also wasn't aware that they would only hook up one of our POTS line to the ONT. We had the main line hooked in to the ONT and the other two (office and fax) left as is. I would have preferred the office hooked in to the ONT but I didn't realize until after they had left.

Speed tests:

5133/1889 from testmy.net
5062/1837 from DSLR to SF, CA

First hop 4-5ms. Latency in Counter-Strike: Source is super-low; lower than our VZ DSL on fast path. First 100 servers or so range from 7-15ms.

I took the ActionTec router out as soon as they installed and got it running. I put our Belkin Pre-N Wireless router with MIMO (MAC address from VZ router cloned) up high in its place where we terminated the Cat5e. Computers get a much better signal with the Belkin.

Overall pleased initially with the service.

member for 11.6 years, 716 visits, last login: 36 days ago
updated 41 days ago

Comments:

Review by Jemand See Profile

  • Location: Richmond,Henrico,VA
  • Cost: $80 per month
  • Install: about 1 days
Good "Fast, 99.99% uptime, Price"
Bad "Support and billing issues"
Overall "Comcast can't touch the symetrical speeds"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

I got a 2 year price lock for 69.99 (non contract) for Preferred HD and 50/50.

member for 7.8 years, 2838 visits, last login: 47 days ago
lodged 49 days ago

Comments:

garush

@71.127.212.x

switch from DSL to Fios

Given many many promises from Verizon. Still have slow youtube and everything else. No truth to Verizon claims and no follow up with comparative speed. - cause it is poor!

dodgetech2

join:2002-01-01
Gouldsboro, PA

symetrical is a joke

Your right, Comcast cant touch the symmetrical speeds....but at least with Comcast I could watch Netflix and You Tube......I have a 75/75 line and both of those services are useless on FIOS....Ill be back on Comcast as soon as my contact is up...you can count on that!






Review by AhnHEL See Profile

  • Location: Bayside,Queens,NY
  • Cost Contract price not specified.
  • Install: about 4 days
Good "Upload speeds and Ping latency is superior to Cable."
Bad "Pricing can always be better"
Overall "A step above cable."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

On the GPON 75/75 plan and receiving 83/92 with over provisioning. Came from TWC Maxx, and very impressed with service thus far. Installation went smoothly and within the install time window. Symmetrical speeds are a vast improvement despite losing a very fast download speed when I was on TWC Maxx. Requested a Ethernet install from the ONT which was provided without hassle and allowed me to use my own Router and leave the FIOS router as secondary for my STBs.

Highly recommend over Cable.

member for 14.1 years, 2939 visits, last login: 2 days ago
lodged 62 days ago

Comments:

Review by tooch See Profile

  • Location: Bradley Beach,Monmouth,NJ
  • Cost: $85 per month (12 month contract)
  • Install: about 3 days
Good "Faster speed than advertised."
Bad "Gets slightly pricier after one year"
Overall "A good deal, probably better than the cable company in your area."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Plan: It's a promotion; 35/35, Ultimate HD with Showtime for one year, ~$95/mo with taxes for year one, then I think ~$110/mo taxes for year two.

Internet: Speed is great! I had Cablevision for three weeks and canceled it because I was paying for Boost Plus (50/8) and getting an average of about 30-35/7.5. FiOS supposedly gives you a speed bump on the download side if you subscribe to TV, so my speeds are 42/33-35 depending on speed test.

TV: We don't really watch it but it's a better value to add it into your plan. Channels are good and the menus/channel changing are a lot faster than Cablevision.

---------------------------
February 2012

Downgraded to 25/25, internet only, since we weren't watching TV. $75/mo with taxes. Only problem we had was reps trying to re-sell us to TV because they couldn't believe that we really don't watch TV that much. Also, the 35/35 tier was surprisingly overkill for me. I rarely uploaded at a full 35Mbps and only downloaded from websites at 35Mbps a handful of times.

---------------------------
November 2013

Upgraded to 50/25 + local channels because with a two year contract it came out to $60/mo, or $15/mo cheaper than the 25/25 internet only for $75/mo. The 50/25, being that we have a video package, comes out to 58/38 which is a nice bonus.

The local channels were also a surprise, because I was expecting the basic national broadcast networks plus a couple local NJ stations, and we actually get 95 stations. Sure, most are crap/filler, and some aren't technically "stations" (10 or so channels of non-stop commercial loops for TV services?) but regardless, 95 is still a lot. I don't even need a receiver for them (despite the best efforts of uninformed sales reps saying otherwise); my TV has the QAM digital tuner required for receiver-less viewing.

Again from my previous reviews, I had two reps try to upsell me to a higher TV package when I called in with a question, a mere ten minutes after activating my new package.

---------------------------
17 August 2014

Just received the free upgrade to symmetrical speeds this afternoon. 50/50 becomes 58/61 with fluff. Now at 58/61 + local channels for the same price of $60/mo.

member for 7 years, 583 visits, last login: 31 days ago
updated 64 days ago

Comments:

Review by rexbinary See Profile

  • Location: Plano,Collin,TX
  • Cost Contract price not specified.
Good "Fast, low latency, more bandwidth for a better price then any competitor"
Bad "None at all"
Overall "Better than any Cable or DSL connection hands down"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

I've had FiOS installed since 8/1/05 and to date I have had no problems or issues with it at all. I have the 15MB down and 2MB up package.

The install took about seven hours as they had a little trouble going under the driveway with the fiber, other then that the install went smooth. They supplied a D-Link Router, but I am using an Apple AirPort Extreme router instead.

I am getting a little over the installed speeds both up and down. Gaming is very nice, on many first person shooter servers my ping is 3 or lower. I have been accused of being an admin on gaming severs because of my ping.

I am very happy with FiOS and I would recommend it to anyone that has access to it.

UPDATE 10/8/06:

After having FiOS for over one year now, I am still just as happy with the service. I have experienced no losses of service, other then one brief scheduled maintenance that was in the middle of the night during the week. I have lost power twice since FiOS was installed, and my telephone still functioned as advertised, no problem. FiOS is unmatched by any other service provider in my area.

The service uses PPPoE. Some people tend to consider this a negative, as in theory the PPPoE induces overhead to your connection causing it to be slower then say a DHCP connection. I am consistently getting my full 15MB/2MB speeds as advertised, and my latency is extremely low. Rumor has it that at some point my connection will be converted from PPPoE to DHCP, I will update my review then with any differences or lack of differences at that time if/when I am converted to DHCP.

UPDATE 8/29/07:

My service is still stellar. No outages or trouble to report, technical or billing. Still getting full speeds and low latency. No throttling or bandwidth shaping that I have detected. I am still on PPPoE, and the last I heard they decided not to convert original customers to DHCP as it was just unnecessary work and cost. I have no complaints about that at all, as it has caused me no grief of any kind. I simply cannot express how happy I am with my FiOS service.

UPDATE 4/15/08

I upgraded to the 15/15 service on 11/26/07 which costs me $59.99 a month. The service is still outstanding, and I would never purchase DSL or Cable again by choice. Still no outages to report since 8/1/05.

UPDATE 10/19/08

Everything is still working perfectly. Still running 15/15 package with my Apple AirPort router. No outages to report. To say I am pleased with the service would be an understatement.

UPDATE 8/10/09

I have upgraded to the 25/15 package. Everything is still working great and no outages to report. But on this upgrade, I having a hard time reaching my maximum bandwidth. I have called Verizon twice to verify I am provisioned correctly and I have also ran the FiOS Optimizer under their favorite operating system Windows. I am still investigating if it is an issue on my end, and I will report my results.

UPDATE 9/12/09

Lightning Strike! Sounded like a bomb went off in my backyard. Took out all the FiOS equipment plus my router, two switches, and the Ethernet port in two of my desktop PCs.

I called Verizon Friday night. They quickly concluded I would need service and scheduled a technician for Sunday morning. To my surprise the technician arrived about 7pm Saturday night. I was very pleased.

The technician said my FiOS equipment was five generations old and replaced all of it including the battery. It took him about an hour to complete the work. I replaced my old router with an Apple Time Capsule 1TB, and I replaced my old switches with Cisco 5-port 1GB switches.

I am now getting my full 25/15 speeds. I do not know what corrected the issue but it could be one of three things.

1) The ONT had never been reset since it was installed in 2005. Maybe if I had reset it, which I planned on trying, could have possibly corrected my speed issue.
2) My five generations old FiOS equipment was replaced with current equipment. Maybe my old FiOS equipment just couldn't handle those speeds.
3) My router was replaced with a much more current router. Maybe my old router couldn't handle those speeds.

It could be a combination of 2 and 3 as well. Either way, Verizon's service was outstanding. Not only am I back up and running quickly, but I am now getting my full speed.

UPDATE 3/30/10

Everything has been still working very well for the most part, but I have had three outages since all my equipment has been upgraded. That is more outages then I have had since I have had the service installed before the equipment upgrade.

All three required a call to Verizon to reset the ONT, and one call required the ONT and the dataport itself to be reset. All three times phone service was unaffected. I will ask them to investigate if I have any more issues with connectivity.

UPDATE 10/13/10

I've experienced a couple of disconnects since my last update that required recycling the ONT, but they have become rare now. I believe the newer equipment I received after the lighting strike is just not as good as my old equipment. Regardless, I am still very happy with the service. I am still getting consistent speeds and low latency.

UPDATE 5/11/11

Service is still superb. Still receiving my full speeds with no throttling or slow downs, and the same great low latency. I have still had one or two disconnects since my last update. I am convinced my current revision of ONT is just not as reliable as what I had the first few years of service. Still, I have not even considered looking at alternatives. Go FiOS Go!

UPDATE 11/17/11

Happy Thanksgiving! My FiOS is still running great. No disconnects or issues to report. Still great speedy service. No equipment changes to report. Sorry this update is so boring, but a boring update means great service in this case.

UPDATE 6/2/12

Summer time is almost here, but my FiOS is still delivering awesome speed without breaking a sweat. No outages, disconnects, or issues to report since my last update. I am still on the 25/15 tier and still getting full speed. Rumor has it new speed tiers will soon be available. I will post an update if I change tiers to let you know how it goes. As usual, I still highly recommend FiOS!

UPDATE 1/27/13

This is going to be a rather boring update, but in this case boring is good! No issues to report since my last update. No outages, no slowdowns, just great service! I have been lazy and have not yet called in to have my speed upgraded to one of the new tiers. I will make another update once I do that an let you all know how it goes!

UPDATE 7/12/13

I finally got around to upgrading my service. I went from 25Mbps/15Mbps to 75Mbps/35Mbps for $5 more a month than what I was already paying. Had I opted for 50Mbps/25Mbps it would have been the same price. I just couldn't pass up 75Mbps/35Mbps for only an extra $5 a month.

It took them a day or so to upgrade my speed. I ran Verizon's Broadband Speed Test which can be found here:

»my.verizon.com/services/speedtest/

My results: 83.79 Mbps Down and 38.39 Mbps Up

As you can see I'm getting a little 'fluff' in there with some extra speed.

No issues or outages to report at this time. I am still very happy with my service!

UPDATE 3/12/14

Another boring update.

No issues or outages to report. My FiOS just keeps chugging along.

I am looking at finally adding FiOS TV to my account. I am nervous about adding it as I have had such good luck with my service, but the show must go on! I will update with the details and the results of adding FiOS TV service once it occurs. I plan to have them retain my legacy 10Base-T install. We'll see how that goes...

UPDATE 5/1/14

FiOS TV is installed!

I placed my order online. The technician installed an Actiontec MI424WR (New Rev. I) via coax to my ONT, and re-used the existing coax wiring in the house to connect the set top boxes. I disabled the N-band wireless in the Actiontec, and connected my Apple AirPort Extreme N-band router in bridge mode.

Everything has been working fine except I noticed my DVR function was not enabled later after the install. After a lengthy phone call to Verizon, that was resolved. Apparently the set top boxes I have are so new that their support mentioned they are still learning how to deploy and administer them properly. I have no prior experience with FiOS TV to know the difference unfortunately. Internet speeds are exactly the same post TV install.

UPDATE 5/15/14

Mini-update here. I've since learned more about the equipment I received. The router is a New Rev. I Actiontec MI424WR (Dark Red Band), and I received the Quantum TV VMS and STBs.

UPDATE 6/7/14

I made a post in the Verizon Direct forum on this site and requested to be converted from PPPoE to DHCP. A short time later I noticed my router restarted, and guess what? No more PPPoE! And this was on a Saturday!! GREAT SERVICE THANK YOU VERIZON!

UPDATE 7/21/14

I just received my free upgrade to symmetric service for all FiOS residential customers. I went from 75/35 to 75/75 for free! Here are the test results from (»my.verizon.com/services/speedtest/) : 84.07 Mbps down and 86.65 Mbps up
Thank You once again Verizon!

member for 9.7 years, 4882 visits, last login: a few hours ago
updated 73 days ago

Comments:

MJonas

@rr.com

5 to 7 megs

Your review is very helpful, When I called for Fios, inet only, the agent tried very hard to close me on the first call, but i wanted to research it more. He told me I can get five to seven megs for about $55 a month. But the guy said they have no other options to upgrade the speed. That is my only choice.

Seems fishy to me.
musk5

join:2005-09-22
Plano, TX

Not happy in Plano

Very unhappy today, both voice and data have been down 14 hrs+ so far ...have received two estimates for neiborhood issue to get resolved and both not met. (even received an automated voicemail 8 hrs ago indicating incorrectly issue had been resolved. What if I had to make a 911 call from fios data line?

Have received conflicting information from my 3 calls to customer support. Hope resolved soon
ExtremeRFR

join:2005-05-13
West New York, NJ

Question about your router

I have FiOS TV, Internet, & Phone and I also have my Time Capsule as my router instead of using the Verizon Router for wireless access. How can I disable N wireless so there's no interference with the wireless network from my Time Capsule?

I would appreciate your help. Thank you

Review by iwnt14me See Profile

  • Location: Chesapeake,Chesapeake City,VA
  • Cost: $120 per month
  • Install: about 1 days
Good "NOTHING BETTER IN THIS AREA"
Bad "None at this time"
Overall "Beats Cox's Communications Hands Down"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

UPDATED 08/06/2014

FIOS working great tested media server and returned due to tivo preference. I now have a 150/150 package as part of triple play. I have 2 tivo roamio's pro, 2 sling boxes, 4 mini's, and one vulkano and have no streaming issues. in near future may test the 500/500 offering. the down time has been none so overall I am happy.

************************************************************************************************

Updated 02/26/2009

I have the 20/20 package and have added a sling box as well. I have had no service outages for any of the triple play services. I have personally converted most of my apartment complex to FIOS. I know that in my complex we are now working on our forth splitter and when ever i see a moving truck I have no problems sharing my bad Cox's experiences and what a great service FIOS is.

*********************************************************************************************

Updated 08/24/2008

Been almost three months and have only had one issue and that was a result of Tivo. Verizon pushed their new HD channels and realigned almost all of their channels in the process. So for one evening my 7 Tivos recorded some strange programs. I have upgraded to the 20 / 20. I have managed to convinced 21 people so far in my complex to drop Cox and go to this service. The picture quality is unreal. I also used the refer a friend option with my neighbors and have received the maximum of 12 each $50.00 gift checks that I can apply to my bill. That means at this rate my first 6 months are costing me about $24.00 a month which is a steal. On all of my speed tests i have exceeded the 20 / 20. If your are in the Newport News, Virginia area and can get Fios I say drop Cavalier, Cox, Directv. I have only had Cox's service and it was in most cases worse then Charter and Suddenlink. I have had no billing issues to date and when I have called in the people I have spoken to were nice and quite knowledgeable.

***********************************************************************************************Ordered the triple play on Thursday May 28 around lunch time. and was given an install date of May 29th time window of 8-12. I was like wow technician showed up at my door at 10 am called me about an hour before to let me know his arrival time. This is in a MDU and form the time the work started in the MDU to my activation was 4 weeks plus. He did an excellent job installing ONT and running the required wires in the MDU. I was very impressed. He set up all three of my HD Tivos with cable cards single stream since they apparently dont have dual stream cards yet here. That was only draw back I had to take 6 single stream cards. I will contact the business office to see if they dual stream and if any one knows please hit me up and tell me. Overall I wish I had this 18 months ago Cox's service here in the MDU was really bad and they did not care. I plan to go door to door and let me neighbors know and come in look at the HD. Took 15/15 data plan

************************************************************************************************

10/21/2011 FIOS 35/35 No problems with service worked great through hurricane. I did have a router die this week and I jumped on an open network connection and worked with the online help group and was done in 10 minutes.

************************************************************************************************

02/03/2013 update

Fios has been outstanding and they seem to have corrected their customer service issue / billing issues so it has only gotten better. I also know that they have started to overlay more area in the hampton roads area with fios

************************************************************************************************

upgraded to quantum 150/65 process took less than 2 hours. test well above advertised speeds as always verizon fios superior for just $7.50 more a week.

member for 14 years, 2140 visits, last login: 66 days ago
updated 75 days ago

Comments:

isp10002

join:2012-10-24

^.^

Id love to see some speed tests.

Review by mikev See Profile

  • Location: Leesburg,Loudoun,VA
  • Cost: $125 per month
  • Install: about 3 days
Good "Rock-solid internet connection, no TV issues"
Bad "Slow internet speeds offered in my MDU"
Overall "A great service that is worth every penny."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
·Callcentric
I have nothing but good things to say about Verizon FiOS for nearly every aspect of their service. Internet service was always available, TV signals were good and reliable, and everything worked.

The only area I will complain about is the fact that they have old equipment in the MDU building I live in, and the maximum speed I could get from them is 30Mbps down. I only opted for 20Mbps because I was getting 25Mbps from it, but when I upgraded to 30, I only got 28Mbps. When your competitor is offering 50, or even 100, Mbps down, 20 or 30 seems like nothing. If they ever get around to upgrading their equipment so I can get faster speeds, I'll definitely consider switching back. But for now, the competitor has my business.

member for 12.4 years, 749 visits, last login: a few hours ago
lodged 76 days ago

Comments:

Review by batsona See Profile

  • Location: Ellicott City,Howard,MD
  • Cost: $74 per month (24 month contract)
  • Install: about 27 days
Good "4ms to VZ gateway is great!"
Bad "Price is creeping up...."
Overall "It's the most stable for the price, but price is eql to cable now."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Vonage
I'm glad I'm with FiOS; this makes more sense than Comcast. Pages zip around faster than before, even tho I have 5MB downstream vs. 6MB with comcast; the difference is having 2MB upstream instead of 384K. It makes all the difference. It took 27 days between order, and use-of-service, becuase the gentleman said they were very backed up in the area with 2-3 installs per day. I ordered the 5000/2000 service.

Cable tech arrived 10 days before the inside guy; they had plenty of 'fun' trying to fish my line thru all the trees under the telephone poles; the guy had to call for help right before he drove from Howard county back to Anne Arrundl county to get a 500' legnth of Corning Fiber. I pulled the copper out of my basement & wire-tied it outside, then pulled the ~40' spare feet of fiber he left outside into the basement & wire-tied it so it looked nice 'n professional-like. I have a basement-located ONT.

The installer was very nice & got the job done quickly. He suffered a 30 min setback where there was no light on the fiber. He had to drive around the block & scamper up a pole to re-seat my connection at the tap, which did the trick. Another 30 min, and I was up and running. I have Vonage svc, and turned off my VZ pots lines, so there was no voice to deal with.

PS-- The increase in upstream speed, from 384K to 2MBit is what does the trick. I'd read lots of whitepapers about poor WAN performance when the 'return-path' for the packets is constrained. You can have all the bandwidth in the world downstream, but if you have a tiny upstream, you can set your TCPreceiveWindow to 10-million, and it won't do you any good. A good clear upstream makes 5MBit FiOS run faster than 6Mbit Comcast.

Good, stable, fast, and less expensive than the "incumbant".

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Update 8/15/2008: Still good service. No downtime that I can remember since installation! The original base price of $35/month is now at $44.99/month. Even if it were equal with cable-based service (CMCST), it's still be a better deal. Fiber-delivery beats RF hands down.

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Update 1/20/2010: Service still good. The price has come up to equal that of Cablemodem now. However, FiOS is the better service, so if price were equal, I'd still pull the trigger on FiOS.

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Update 3/20/2011: Service still good. Dropped the price by about $10 a month by negotiating a new bundle with 15/5 Internet. A month after that, I found I had 20/5 w/o doing anything. If you discount the fact that very popular sites slow down at nite (youtube, facebook), the service is still plenty speedy!

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Update 2/6/2012: Service still good. Price is equal to similar bandwidth tier among most other providers, but the differentiator is still fiber optics. It's still a superior and resilient transport. Now on 15/5 plan, which has been padded to 20/5. I'm getting the 20/5 speed consistantly.

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Update 1/19/14: I recently upgraded to 50/25 service. I can max out at about 60/30 or so with the 'fluff'. Quality is good; everything works, email is good. too bad prices keep creeping up and up and up over the years.... Have not needed tech support for anything luckily. Took out the ActionTec device, in favor of a Juniper SRX100 firewall. This was not because of a problem related to actiontec, I'm learning Juniper for my employer, and was given a demo-unit!

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Update 8/2/14 - 50/25 still going strong.. 60downstream and 40upstream inclusive of fluff. Never needed tech support in the last so-many months.

member for 10.5 years, 1782 visits, last login: a few hours ago
updated 78 days ago

Comments:

RMHA

@verizon.net

Tech Support

Why do you rate tech support with 75%. I am on FIOS for the last 2 years and the few times i needed tech support i got qualified help and i got it fast. A few days ago i lost connection (3rd time in 2 years) at 2am and i had an American tech within 3 minutes and a fix within 10!
batsona
Maryland

join:2004-04-17
Ellicott City, MD
Reviews:
·Vonage
·Verizon FiOS

Re: Tech Support

I guess I could raise it a bit. --I had initial problems (years ago) where they couldn't find my account because I didn't have a VZ telephone number (am with Vonage..). Their call routing system sent me around in circles, and when I got ahold of a human, they put me back in the 'circle queue' (wash rinse repeat). Not the way a big company should handle things...

Review by gower2352 See Profile

  • Location: Laurel,Prince Georges,MD
  • Cost: $54 per month (24 month contract)
  • Install: about 4 days
Good "SuperFast, Easy to Make Changes, Billing Seems Good Thus Far"
Bad "Nothing at moment "
Overall "Sign up online if your home is already wired and you'll get a great deal!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Order the ultimate package. Ordered online and got some really great credits for the 24 months period. Also ordered all the movies channels I could have. Install was super easy since my apartment was already pre-wired. Got the new Quantum TV service.

member for 1.8 years, 67 visits, last login: 40 days ago
lodged 83 days ago

Comments: