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Verizon FiOS page on DSLReports
Six Month Rating

bullet 1911 reviews (1452 good) (133 bad)
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Review by cstaten See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $89 per month (month by month)
  • Install: about 3 days
Good "ordered 1/08/2010 recieved it 1/11/2010"
Bad "the price had gone up to $99/Month"
Overall "It just works.... Lost it for 3 days during Hurricane Katrina"
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(ratings above consensus)

Whoo- Hoo I went from 3000/768 DSL to 50/20 mb fiber on a 6 hr install
***updated 1/2013....see below
Actiontec wireless 4 gigabit port router

install would have been faster, but there was no drop point in front of my house

Update 1/2013... Since the world didn't end 12/21/2012, I ordered an update to my speed
went from 50/20 mb fiber to 150/60........oh, I'm sorry the actual speed is 153/72. same price with disconts. It took 1/2 hour

I can get up to 500/100 mb in my area

member for 13.7 years, 520 visits, last login: 116 days ago
updated 116 days ago


Review by bronxlcsw See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $234 per month (24 month contract)
  • Install: about 4 days
Good "Rock solid speed, reliable price"
Bad "Dont even come close to paid speed on wireless side"
Overall "FIOS now available in more areas of the Boogie Down Bronx"
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(ratings match consensus)

My Other Reviews

·Optimum Online
December 2013

Sold house in NJ and moved back to Throggs Neck. Got the triple play 2 year contract with 150/65 internet and top package. Pay 234 per month but i think i gong to downgrade to 75/35 internet. Save like 40 dollars. Until they can develop a wireless router that gets the same speed as wired connection i am staying at 75/35. Cant wait for my $400 debit card.

July 2012 Update

Bought Home in New Jersey Elmwood Park. Got FIOS under a new deal which netted me free DVR for life. Recently signed up for FIOS Quantum 75/35 but i get 85/40 most of the time. TV has been rock solid but some pixelation here and there.

January 2011 Update. I moved to Throggs Neck Schurz ave near preston High School. ordered Fios under my name not transfer wifes account. So i get this great deal. Free Multi Room DVR the new 7000 series with the 500Gb Drive and 2 HD boxes plus 1 cable card. I get the top package which includes Epix , HBO. Cinemaz, and all the channels including NFL red zone. 2 year deal for 151 per month 3 televisions. 35/35 internet and reliable.

June 25 2009 Update: well Verizon Fios has upped the speeds again in response to Cablevisions Ultra service. In NYC Area its 35-20. However recent speed testing shows its more like 35/30. All bundled with HD extreme 400 channels and unlimited phone calling. 129 per month 2 year price guarentee and HP Netbook for free (New Customers) 99 dollars existing ones.... Best deal in town by far. The south Bronx is now the epicenter of the broadband wars and i am loving it.

Well before i get creamed and outed let me say i was wrong in my review of Optimum Online. In my review of OOL i said it was the best thing since sliced bread and that even if FIOS became available i would stay loyal to OOL. Well, my triple play deal ended and my optimum rewards discount only go so far. The economy made me do it. Switch to FIOS that is. I save about 100 dollars per month . No disrepsect to OOL. Its still the best in my view. I just made the move purely for economic reasons. I never got lower than 30/5 with cablevision and never had a major outage. The HD pic quality on fios is not that much better than Cablevision but the difference can be seen with the standard def channels. So far so good and i have had the service 1 week. The speeds are rock solid 20/5. I only have 2 gripes so far. first) The actiontech router they give you is only wireless G and does a poor job of sending the signal more than 30 feet. Second) In order to get the better 50/20 plan you have to pay for it separate as it is not allowed to be bundled. All three 3() services phone, internet and television(I have the extreme HD Package with 365 Channels) for 123 per month 2 year commitment. Oh they also send a 150 dollar debit card cash back.

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member for 8.5 years, 604 visits, last login: 126 days ago
updated 130 days ago


Review by kmcheng See Profile

  • Location: Maspeth,Queens,NY
  • Cost: $68 per month
  • Install: about 30 days
Good "blasting down and up speed, intergrated phone feature as digital voice"
Bad "none so far"
Overall "good value for the money"
Pre Sales Information:
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(ratings above consensus)

moved to a nearby place in early Sept, has fios service available. saw a verizon fios sales tent on a sidewalk one day, went there to ask, and the sales guy Peter helped me to sign up with a very good price. well, I have been using verizon online DSL for a few years until I moved, so I guess this has credit also
I have the double play internet and phone for $59.99 month without contract, plus tax is still less than $70, not bad. Add fios TV would cost more than $50, not going to do that. The internet plan is 50/25

have to delay the installation because of renovation, but finally got it done in early Nov. well, before that, they messed up the installation date, so they gave me $10 off for 12 month.


update 11/27/13
changed the router to asus rt-ac68u, now the speed is back to as if I am only using the router from verizon, almost 60/40

Anyway, there is already a fios drop nearby, so the tech just connect the drop to my house, and install the ONT. The yellow wire within the black cover is indeed thin, just like a thin electric wire. I bet the actual fiber inside is even thinner

something interesting on the speed. the plan is up to 50/25, but the actual speed is nearly 60/40, unbelievable! Only that, when I make the MI424WR router to bridge mode and use my own WRT54GL router, the speed dropped to around 42/38. I have to OC the router from 200 mhz to 250 (using ddwrt) to get around 55mb download. Well, I guess it does take CPU power for the much higher bandwidth, given I just found out that the MI424WR actually has a dual core 64 bit processor... I am planning to get the asus rt-ac68u router for this, waiting for black friday to hopefully get it for a cheaper price

the phone is good, with digital voicemail service. the my fios app for android is useful also

the overall fios experience is good so far the only "down side" is, the account no is not my phone number anymore, and I can't "recycle" my previous DSL account username

member for 12.1 years, 839 visits, last login: 32 days ago
updated 137 days ago


Review by Libra See Profile

  • Location: USA
  • Cost: $172 per month (24 month contract)
  • Install: about 4 days
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Previously we had Verizon dsl and satellite tv. I was very satisfied with the dsl, but the Verizon bundles were very good.

We ordered Verizon fios triple play, which gives us internet, tv (the extreme plan) and digital voice phone. I'm not happy about the phone - you lose it in case of a bad storm, etc. but we have another copper line phone in the house.

The installation went pretty smooth. When I ordered it I wanted the newest DVR but the salesman told me I had to order that online for a fee. As the install was being done I tried to order the dvr and wasn't able to. I called Verizon and asked about this. They were very nice and told me they would waive the fee and get me the latest dvr, which they did. I was very happy about this. We had a problem with one tv and they sent someone out out very fast and he brought a newer version of the dvr for that set also. They were very good.

I have good speed and haven't had any problems with the fios internet. The only thing I've noticed is it changes the IP addresses for the computers. DSL didn't do this. I've gotten a notice from Windows twice saying the assigned IP belonged to something else. Windows fixed it immediately.

I'm very satisfied with Verizon fios.

The price I quoted includes some discounts for 18 and 24 months.

member for 10.7 years, 2140 visits, last login: 1 days ago
lodged 143 days ago


Review by suggy2004 See Profile

  • Location: Conshohocken,Montgomery,PA
  • Cost: $131 per month (12 month contract)
  • Install: about 4 days
Good "Great installers"
Bad "none as of yet"
Overall "Great for the money & options"
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(ratings match consensus)

Had Verizon DSL for EVER, no problems
Verizon rolled out Fios 3- 4 years ago, waited until now to sign up for it (Still to new)
They advertised there $99 for Quad play, I quickly jumped at it
From order to activation 4 day, order it online late Friday was able to get installed as early as Wednesday, b/c of work I opted for Thursday, Sent them an email they confirmed the date on Sunday
Details of my contract
Start Date : 12/2009 - 12/2010
Verizon freedom essentials - $49.99 / month
Activation - free
Fios internet 25 /15 - $64.99 / month
Install internet - free
Equipment - free
Fios TV extreme HD - $87.99 / month
high def media DVR - $19.99 / month
Standard def STB - $5.99 / month
Quad Play savings -($67.97) / month off / one year
$150 Visa prepaid card - free
free high def media DVR for 3 months
Total $130.98 Not including fees

Internet is Rock Solid / Tv is Awesome / Phone is Crystal Clear

Rec'd a call the day before install - install take 4 -6 hours
rec'd a call day of - installers will be onsite 12:30 - 1:30
Installers showed up ontime, very professional , very helpful
They had it installed in an hour

member for 10.2 years, 598 visits, last login: 1 days ago
updated 147 days ago


Conshohocken, PA
·Verizon FiOS

Current triple play as of 6/27

Out of contract:

Verizon Freedom Essentials $33.01
FiOS TV Extreme HD $57.99
FiOS Internet 25/15 $33.99
Triple Play $124.99

Inside Wire Maintenance $7.99
Set (SD) Top Box Rental $7.99
Multi-Room DVR - High Definition $19.99

Subtotal $160.96
Tax's $5.71
Total Verizon Surcharges $18.70

Grand Total: $185.37

Conshohocken, PA
·Verizon FiOS

Switched to Tivo w/1 Cable card

Statement Dated 1/28/2014

1/28 - 2/27 Triple Play Bundle Includes:
Verizon Freedom Essentials View Details $33.01
FiOS TV Extreme HD $72.99
FiOS Internet 25/15 $33.99

Triple Play Bundle Price $139.99

1/28 - 2/27 Inside Wire Maintenance $8.99
1/22- 2/21 Cable Card Rental $4.99

Monthly Charges Subtotal $153.97

Total Taxes, Governmental Surcharges and Fees $4.41
Total Verizon Surcharges and Other Charges & Credits $19.91

Grand Total : $178.29

Headed to Comcast / Xfinity for 2 years

Review by patt2k See Profile

  • Location: Ridgewood,Queens,NY
  • Cost: $83 per month (24 month contract)
  • Install: about 188 days
Good "75/35 + Prime HD / after taxes n fees about 93$"
Overall "Glad I do not stand time warner anymore."
Pre Sales Information:
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(ratings match consensus)

I switched from Time Warner Cable I had the 50/5 plan for 59$
the very next day when Time Warner sent me a letter , well not just me that they will be charging 3.95 modem rental fee I saw that Fios was at my adress so I few hours later ordered it!

Let's Compare:

TWC : 50/5 (59.99$)
Fios : 50/25 + TV , 79.99 (without taxes)

I am getting much better deal with FIOS even though bill is higher but I get more!

+100$ gift card after 3 months!

-- Upgraded to 75/35 (actual speeds are 84/35)
Customer service reps insisted they cant move over my 5$ discount but I went online and I could carry it over on the WEBSITE only.

With taxes it's 96$ for TV+75/35

Since may 26 I am now in Brooklyn.

Had a outlet charge when it clearly said free had to go to Verizon forums and get that sorted out.

I am still on 75/35 , + Prime HD but not STB but cablecard rental.
After they fixed my bill it's about 93-94$ after taxes/fees.

July 16 2013
Got my fios 100$ gift card which is 2nd one. For re-bundling when moved and a contract. Time Warner guys were walking around my block just 2 days ago and trying to convince me and some other people to join TWC , well that didn't work.

Sept6 2013

Had a tech yesterday to fix up low signal with the TV-Service it turned out my splitter and cables were crap.
My bill did go up because somehow there is more taxes in Brooklyn rather when I lived in Queens I basically had small amount of tax..

Promised rate is 84.99 + taxes so I pay 15$ just in taxes and fees.
Before adding STB : 100.11
After : I would expect about 107$
I still have cable card and stb now.

After contract ends will be cutting the cord unless Verizon does something about those fees.

Oct05 2013

A kind of weird surprise but can't complain.
My price for 75/35 + Prime HD was 84.99
if I changed it to any other package for same packages I would pay 89.99
so my base price changed from 84.99 to 79.99 why? I have no idea?

I'm I happy? yes Thank you Verizon! for giving me such an amazing deal.
so on my next bill it will be 79.99 for double play 75/35+Prime HD.

November 17

3 Days ago I downgraded to Select HD because I barely watch tv..
My price was 79.99 , I was actually arguing with Verizon that my bill shows 79.99 but they were charging me 84.99.
I downgraded to Select HD + kept 75/35 and price was supposed to be 74.99 , but it's 69.99 it now shows that I have extra discount til November 2014.

I will also be dropping cable card so that is -5 buck because as I said lately I barely watch TV.

member for 5.2 years, 980 visits, last login: a few hours ago
updated 151 days ago


Review by dezmoduo See Profile

  • Location: Oakland Gardens,Queens,NY
  • Cost Contract price not specified.
Good "reliable, consistant, fast"
Bad "none yet"
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We had 5+ meg down with Time Warner/Earthlink. Our apartment complex was wired for fios very early and we have 3 machines that are in use most of the time.
Downloads don't affect the rest of the LAN anymore.
We don't experience and losses when everyone signs on after dinner like we did with cable.
Included our landline on the fios but NOT the TV. We're 20/5 basic service. Everyone is happy. Price? I dunno, my wife pays the bills. We also have data plans on 3 blackberrys with Verizon.
Yeah, we're addicted.

UPDATE: This summer (2013) we dropped some premium TV stuff, got 50/25 Quantum, and saved 30-40/month. The speeds are consistent and usually clock over the advertised rate. Upload by as much as 10MB.

member for 11.3 years, 974 visits, last login: 67 days ago
updated 151 days ago




Beeping Battery

Battery for FIOS system (located in garage) was beeping. Beeping means you need a new backup battery. (This one lasted less than 2 years.) Customer service at Verizon quoted $43.98 for a replacement battery. I got a lead on a site where I could get a battery for less. The battery cost me $20.99 with free shipping. There is only a one year warranty, but, at worst, you'd replace battery for still less than Verizon's price. Website: www.replaceupsbattery.com Chat feature on the site is a plus.

Review by Gman200108 See Profile

  • Location: Glenmoore,Chester,PA
  • Cost Contract price not specified. (24 month contract)
  • Install: about 7 days
Good "Fast, reliable, good pings, no outages, great support & good price."
Bad "None."
Overall "Awesome service for a hardcore internet user, especially with high bandwidth usage applications."
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Started out with the triple play bundle. 50/25 internet, HD TV (3 STB's), and digital phone.

Upgraded internet to 75/35.

Now upgraded to 150/65.

Ordering was simple, install took around 2 hours and we were up and running. Running on GPON, fast speeds, reliable, and low pings!

FiOS rocks!

member for 163 days, 16 visits, last login: 112 days ago
lodged 153 days ago


Review by banshee See Profile

  • Location: Albany,Albany,NY
  • Cost: $161 per month (24 month contract)
  • Install: about 3 days
Good "For me so far everything"
Bad "nothing yet"
Overall "saving 60$ a month, with 50/25 speeds"
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So far I'm totally satisfied with FIOS triple play and saving money too boot, at least for 2 years.. The speeds are great and HD nice and crisp, no rebooting my router and TV box once a week like with Time Warner..

It's been a few weeks now, this has been a dream for me, everything just works. The sales person that sold me the package called too see how everything was, that surprised me.. I don't have anything bad too say about Time Warner except too say no more rebooting my box or router and if you live in the Albany area and have a chance too get FIOS, jump at it.. I have the 50/25 package and my download & upload speeds have been right on with much better upload than advertised..

It's been awhile now, still happy with my service and speed. It's more than the speed I'm happy about, one of my neighbors stopped by the other night, he said my SD channels are as clear as his HD channels . He also loved the speed of changing stations on the remote, he also is paying 54$ more than me, but he also has 1 more premium (Showtime) than me. FIOS around me has helped the Time Warner customers, prices has gone down and their speeds has gone up.. Any TW users reading this, better speed and better TV makes for a happy customer.

member for 304 days, 457 visits, last login: a few hours ago
updated 153 days ago


Bronx, NY
·Verizon FiOS


Where you already a Verizon customer?Depending on what TV package you got that price seems a bit steep.
I know if you were just getting started with them they offer a great triple play package down here in the Bronx.
I was able to get 50/25 internet,Phone,and Prime TV package(which is all I need) for $ 82 @ month and a $200 debit card.Contract os for 2 years.

Albany, NY

Re: Price?

They said 121 or there abouts but after the tax the includes Cin HBO, rental of the boxes, I got the extreme package, I was paying 236 with Time Warner.



Yea probobaly because he is renting few stbs then add taxes etc..

Review by Bobby100 See Profile

  • Location: Centreville,Fairfax,VA
  • Cost: $50 per month (12 month contract)
  • Install: about 17 days
Good "awesome speed"
Bad "none, so far"
Overall "get it, if you can"
Pre Sales Information:
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(ratings match consensus)

Upgraded to 15/2 service, television. Internet speed is great, but probably overkill for most surfing and emailing type stuff. It is nice to get songs from iTunes in a matter on seconds, but really what's a minute or 2 difference. TV is a different story. Intermitently, I get pixelaztion, but I have not been able to determine if it's cable channel trouble, or a FiOS system trouble. Otherwise, it works great.

UPDATE: Upgraded to HD with the HD-DVR. The HD picture is awesome, Verizon just needs to add more channels. I have read that NoVa area will be getting more channels soon, just don't know when. The Motorola DVR is somewhat problematic. At least twice it has fouled up to the point where the remote fails to do anything. In both instances, the cure was to remove the power cord to reset it. Another annoying problem is the responsiveness of the IPG. It feels like it's a half second behind when changing channels at a fast rate. I'm hoping a software upgrade will cure the small problem. Mostly annoyances, but not deal breakers....

UPDATE #2 Recently upgraded again to 25/25. Still no problems. Fantastic upload speed makes updating Picasa albums a breeze.

Update #3 moved to 50/25 plan, and still loving FiOS. Replaced 160Gb DVR with 500Gb device for added storage. Running out of disk space while on vacation is not a problem. My only request would be to add HD channels for H2 and DIY

member for 13.5 years, 3739 visits, last login: a few hours ago
updated 155 days ago