Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo
spacer
1
spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer


Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1958 reviews (1465 good) (149 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by WhyMeEh See Profile

  • Location: Oxnard,Ventura,CA
  • Cost: $120 per month (24 month contract)
  • Install: about 26 days
Good "Internet Sped, TV Picture quality"
Bad "Installation"
Overall "Once service installed, it's great"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update 01/24/15:

Everything is working great. Attached 2 speeds tests. 1 from LA and 1 from NYC. I'm on 75/75.

--------------------------------------------------------------------------

Ordered Triple Play - 25/25 + Select HD (I think) + phone for $99.99/mo for 24 months, plus a standard HD receiver and cable card which adds another $20/mo. Part of the holiday deal was the movie pack (Showtime, HBO, etc), upgrade to 50/50 for free for duration of contract, and $400 prepaid VISA card after 3 months of service. Ordered over the phone; process was fast and smooth.

Initially given install date of 11/24/14. Install went horribly, which I sort of documented here: »[Networking] Broken fiber from home to street?

After over a half a dozen phone calls to Verizon support, service was finally installed on 12/20.

I was frustrated about the situation so I complained. Ended up getting free upgrade to 75/75 and 26 days worth of compensation.

Internet is blazing fast. As noted in countless other Verizon FiOS reviews, Verizon gives you more than you pay for. In my case, I consistently test at around 88/85. Will post speedtest later.

TV picture quality is excellent. I was previously a TWC tv/net customer for 6 years and a Cox tv/net customer for 4 years. FiOS tv quality beats cable hands down. My Motorola HD receiver is nice enough; VOD works, the guide is decent (layout takes getting used to), and I have plenty of channels with the inclusion of movie pack.

Regarding cable card. Tech who did install paired the card in my tv tuner. All channels worked fine except movie channels. I called Verizon. Automated support suggested I reset cable card, so I did that. The reset hosed my card. After the reset, I could tune to absolutely no cable channels. Called Verizon support and they ended up sending me another card (still in the mail). Moral of the story is I wouldn't allow the automated system to reset my cable card if I were you.

Haven't used land line yet. Everybody uses their cell these days, including myself.

Overall, extremely irritating install process. I give props to the one Support rep who FINALLY took it upon himself to look into my situation and get me the 2nd install date. Other than that, I'm very happy with the price. I had been paying nearly $160/mo for Cox tv/net/phone - slower speeds and less channels (plus crappy video quality).

Updates to come in the future.

Attachments:
Click for full size
Click for full size


member for 133 days, 4 visits, last login: 83 days ago
updated 83 days ago

Comments:

Review by Bossco See Profile

  • Location: USA
  • Cost: $149 per month (24 month contract)
Good "Quality. Reliability. 24/7/365 tech support. Service techs are great."
Bad "Nothing really (hope I didn't jinx myself ;-)"
Overall "There is no better alternative IMHO."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Really can't complain about anything since they finally upgraded the premium DVR-STB to 5 recordings at a time. Email reliability is most important to me (home office) and it's been down only 2x in 5 years. Service tech has been out twice in last 2 years and both times they showed up within a day and were great guys.

member for 85 days, 5 visits, last login: 72 days ago
lodged 84 days ago

Comments:






Review by dvarona See Profile

  • Location: Richmond Hill,Queens,NY
  • Cost: $144 per month (24 month contract)
  • Install: about 5 days
Good "Faster download speeds!"
Bad "Still spotty connections to some sources"
Overall "Good choice if you need fast connectivity, but they do have cheaper options"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Covad Communicat..
I originally had a specialized DSL with COVAD (10Mbps +5 static IPs, $175/mo) and a separate cable TV package with Time Warner ($90/mo for standard digital). My new service with FiOS replaces both of those with a net savings of $120/mo. However, most other FiOS users don't come from a $175/mo DSL package, so obviously my savings are outsized from the norm.

Order was done by reps sitting at tables outside my building. Filling out the details took annoyingly long-- about 35 minutes to type everything one finger at a time into a tablet. However, the installation was scheduled for only a few days later; they had already put all the fiber into the building, so all they had to do was install the equipment into the apartment. Installation was mostly painless, except that I wanted a DVR that I was not given the option for until the installer added it extra. So that bumped the price up a bit, but I am not complaining about it.

The main reason I wanted FiOS, and dearly for the past 10 years or so, was that all other Internet options were technologically lame. Cable seemed to get clogged in the evenings during peak times. DSL speeds were limited. And Verizon just seemed to indifferent to actually give FiOS to people who wanted it. But FiOS is here, FiOS is here! .

I signed up for the 75/35 Mbps package, and this was "upgraded" to 75/75 Mbps. The increase in upload is dubiously useful unless you are sending your own YouTube videos regularly or streaming data from home, but download speeds have been as fast as 10MB/s (that's MegaBytes) compared to my previous DSL speeds of about 1MB/s. In general web browsing is a bit snappier, but Verizon also seems to have poor peering connections with some other ISPs. For example, videos from the Steam gaming platform can be inexplicably slow. Similar behavior is found for imgur.com. These all seem to be site-specific, and only periodically spotty, while I have no problem to other sites. But those relatively small Steam videos just ... won't ... load...

The TV service is somewhat underwhelming. I miss NY1 from Time Warner, but it's not worth it continuing to put up with TW's mediocrity-- despite their fancy new customer centers and media blitz. The FiOS TV channels are laid out in very odd arrangements, with about 20 public access channels right near the lower end of the number range. Channels also get repeated because each channel has a higher-numbered HD channel to go with it. And then there seems to be a higher duplication even further up. There is no "start over" feature to back up to the beginning of a program; I also miss that TW feature.

Video quality is significantly improved over TW since Verizon doesn't have the bandwidth restrictions that TW has; the video doesn't need to be compressed so hard. MPEG artifacts are much less noticeable than they are on TW cable. Set top box is much more responsive, in boot time, channel changing, and video shifting on the DVR.

Oh, I also got a phone number with my "triple package". I couldn't care less about the phone number, it just keeps the price low. Presumably in a couple of years the price will change, but I'm sure I'll adjust it easily then.

member for 15.3 years, 1367 visits, last login: 17 days ago
updated 84 days ago

Comments:

Review by RickYeager See Profile

  • Location: Conshohocken,Montgomery,PA
  • Cost: $385 per month (48 month contract)
  • Install: about 15 days
Good "Awesome speed"
Bad "Delivers website differently than Comcast or RCN so ZyWALL USG 100 won't allow FiOS users to get to my websites I host"
Overall "High speed with questionable QoS"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have FiOS triple play for business. 150 up & down. Tested speed is as advertised. I also have Comcast as a backup.

I host several CRM websites. We have 15 VoIP phones on a hosted service, Vonage Business (Vocalocity).

Vonage recommended the ZyXEL Zywall USG 100 gateway to replace my Cisco RV042G.

Turns out FiOS delivers, gets or filters website delivery to its customers, when they try to open a webpage, differently than Comcast or RCN do.

At this time my employees who are Verizon ViOS customers can't get to my CRM website, but all other employees with other ISPs can. Verizon is trying to blame the problem on the ZyWALL even though all other ISPs deliver my website to their customers without any problem. They say I should find a way to adjust the ZyWALL to correct the FiOS issue.

Now I know if I use our FiOS connection and I go to a website that comes up as not found it may be caused by Verizon FiOS and not the website.

Update: After reviewing logs on The ZyWALL & Verizon router I found that the reply from our ZyWALL is being blocked by the Verizon Router. Now working with ZyXEL to try to overcome the Verizon issue.

Update: 1/21/2014 - Turns out Verizon uses PPPoE on their networks, but they set their routers with MTU set at 1500 instead of 1492. To overcome this issue I had to change the MTU size on our ZyWALL USG 100 from the default 1500 to 1492. Now even FiOS users (employees) can get to our CRM website from their homes.

member for 90 days, 11 visits, last login: 40 days ago
updated 86 days ago

Comments:

Review by dobby10 See Profile

  • Location: Denville,Morris,NJ
  • Cost: $40 per month (24 month contract)
Good "Great speed and service"
Bad "The urge to buy more speed"
Overall "I love my FIOS"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

After being an OOL customer for years and being very happy, I made the switch, and couldn't go back. From the faster uploads to the great FIOS features I'm a very happy camper.

The internet is always solid, I'm on a 35/35 grandfathered package and consistently get 42/32 while on Wif, from the Verizon router.

The install was quick and painless, and I love that my service stays up even when power goes out. I did have an issue with service due to Sandy where a power surge caused damage to the ONT just affecting my phone service. VZ came out a day before scheduled and replaced the ONT, what other company decides to come early?! Wow, this is not the VZ of days past.

Update:

Wow, it's been over two years since originally getting FIOS. I've moved in that time, remaining in the same town. I received an upgrade to 50/50 staying with the move, while staying at the same price. Service has been great, techs have been great going above and beyond. VZ phone support can be decent, but hit or miss at times, never horrible. I love FIOS.

member for 14.3 years, 3258 visits, last login: 1 days ago
updated 87 days ago

Comments:

Review by ITALIAN926 See Profile

  • Location: Fishkill,Dutchess,NY
  • Cost: $150 per month (24 month contract)
  • Install: about 5 days
Good "Everything is AWESOME...."
Bad "Not really anything."
Overall "If you can get it, GET IT."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Update 1-17-2015

Still completely satisfied with Verizon FiOS.

When we went to symmetrical 50/50 internet speeds, I did lose my extra fluff, so I called to inquire. The rep made some kind of fix but she obviously made an error, Im now getting 49 Mbps down, and like 90 Mbps UP. Its really not a big deal to me, I dont think I ever come close to saturating my connection. I was given an upgraded Actiontech RevI router with Quantum TV. »www.speedtest.net/result ··· 0949.png Netflix performance in the last few months is 100X's better during the evening.

I have upgraded to Enhanced Quantum TV, and the service was riddled with bugs initially, but must have corrected my issues with overnight software updates. I absolutely LOVE having the equivalent of DVR's in every room, and a lot more recording space. Pausing and rewinding Live TV in every room is great.

I dont think Ive ever lost service since the last review.

I almost feel bad for Cablevision/DirectTV wasting their money sending me flyers almost every day. No chance guys.

Update 3-27-2013

Still completely satisfied with FIOS. My internet speeds have been moved to 50/35 and regularly test higher like 58 / 37 . I have the ultimate TV package, having all those HD movie premium channels is wonderful.
At some point, the on-demand for Starz and Encore was fixed, its soooo much better than it was.

I gave back one of the DVRs and purchased a WD DVR expander hard drive. The 7232 DVR comes with a 500 GB hard-drive, and I added 1000, so in total, I have 1.5 TBs of recording space, more than enough. The installation of the external drive was a piece of cake. The 7232 requires an eSATA cord to connect the external.

Update: 2-11-12

HD on-demand quality for Starz and Encore is still horrible, I dont even bother with it. The Free on-demand, HBO, Cinemax, Showtime On-demand is beautiful. Thats really my only complaint with the service The overall PQ of FiOS HD is amazing, especially on my 120Hz Vizio. Its almost TOO clear I think the HD is as good as my 1080p Blu-Ray or HD-DVD videos.

Everything else is still great. My 35/35 internet speeds are still coming in like 42 Mbps down , 34 up.

The new 1.9 software is awesome. Having two DVR's in the house is pretty cool. I can watch recordings from both DVR recordings from any box in the house. I may be connecting an external hard drive soon now that I have the updated software.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Ive recently added a new 55" Vizio LCD and this thing looks AMAZING on FiOS. It looks better than my Pioneer Kuro.. as it should , its going on 4 years old. The picture is so clear its almost 3D'ish.

Since Ive gotten the service, it seems Ive gotten a boost in download speed and lost some upload speed. Not that I ever use this bandwidth but I occasionally run speed tests. Its pretty steady at ~ 42 mbps down and 30 up. »www.speedtest.net/result ··· 3114.png

The HD on FiOS is FANTASTIC. My only complaint , and Im not sure its a Verizon issue, is that the Starz and Encore HD ON-DEMAND looks horrible... its a very blocky stream. HBO, SHOWTIME, TMC, EPIX , HD- on demand is beautiful.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

It was so frustrating seeing all my family and friends enjoying FiOS and I was stuck home with a POTS line, 1 Meg DSL and crappy pixilating Cablevision. My address was finally FiOS qualified.

The difference in TV picture is just awesome. The HD movie channels look as good as Blu-Ray to me. I have a 60" Pioneer Kuro and it simply looks amazing. If you watch too close to the TV you get dizzy ! Verizon has a ton more premium movie channels than cable , and the HD On-demand is awesome. I dont think Cablevision had any HD on-demand whatsoever. My wife is impressed with the picture on our regular Tv but to me, its not as dramatic of a difference as the HD. The multi-room DVR is great, its nice to watch recordings in the bedroom now.

As far as internet, Im just blown away. I downloaded a song in like 2 seconds last night from Itunes. Just amazing compared to the 1meg service I had. »www.speedtest.net/result ··· 6003.png

I ordered Verizon digital voice with unlimited calling to free myself of the additional taxes and fee's. The ONLY difference I have seen is the 10 digit dialing.. which isnt a big deal.

My estimate is about $260 a month for ALL CHANNELS (except porn) , 1 MRDVR, 3 HD , 35/35 internet, unlimited calling for home, and 2 cell phones.

Attachments:
Click for full size


member for 11.6 years, 3305 visits, last login: a few hours ago
updated 88 days ago

Comments:

Review by xpbx See Profile

  • Location: Mechanicsburg,Cumberland,PA
  • Cost: $70 per month
  • Install: about 1 days
Good "just killed my fios tv and land line. im moving. dont need it where im going"
Bad "would appear they finally have the bugs worked out in this area anyway"
Overall "its been green lit....go for it if you can get it."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·Shaw
as of jan 9 2015 not using fios tv or landline just 25/25 intertubez. moving and dont need it. using the netz to sell the house. had awesome sick wicked fast here for the last 7 years. loved it. would recommend to anyone.

Attachments:
Click for full size


member for 14.4 years, 1747 visits, last login: 24 days ago
updated 89 days ago

Comments:

xpbx
220, 221, Whatever It Takes.
Premium
join:2000-11-08

updated as of feb 23 2013

150/65 kicking ass. good luck finding something better than fios.






Review by elefante72 See Profile

  • Location: East Amherst,Erie,NY
  • Cost: $90 per month
  • Install: about 14 days
Good "Almost everything. 25/25 means 25/25, all the time"
Bad "STB are NOT energy efficient. 15W minimum. Billing, oh my god"
Overall "Compared to TWC there is none"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Update: 1/8/2015

Verizon is now almost half the cost of a comparable TWC package (their internet maxes out at 50/5), so there really is no choice. When Comcast takes over, probably more of a bargain... They are seeming to make it more difficult for cablecard customers, however I have had no issues. Below the line fees are growing (construction, modem, RSN) so while the base pricing is still competitive there is creep in the actual out the door fee. Their billing is getting much better, and for the first time in 20 years I pretty much understand my Verizon bill. Since billing is the only real time I deal with Verizon (service is solid), that is the only "waste" of time however I usually get forwarded to LI call center staffed by Americans so the conversation doesn't waste time in translation.

I had yoyos doing construction and hit my cable. Verizon came and took care of it, however it took a few calls and escalation to get it dealt with. Once in the correct hands, taken care of professionally.

With Netflix paying bounty to Verizon, streaming is now quite reliable and no adaption issues. It just straight up loads. I am seeing some slowdown at night, so my 75/75 could go to 50/50 or lower and probably get the same evening speed. They are starting to saturate...They gave me a free upgrade, but I think I will revert back down once the promo is over.

Update: 1/24/2012. Time Warner is amping up the competition. $20/month for Internet ( I wouldnt consider cable -- pic is horrible at neighbors house). They dont mention speed, but prob 10/1. I have 25/25 now, so probably not.

I have had FIOS 3Play for almost a year, and 25/25. Had an issue w/ CallerID which lasted about 3 weeks. I called asking to remove phone, and a knowledgeable USA, English speaking tech got on, updated the ONT firmware and 5 minutes later it was fixed. They credited me the whole month for the inconvenience. Now I call that customer service.

I had TWC for 11 years prior (it was really Adelphia), and of course since this was their home market the product was great. Service @ Adelphia was great. Once TWC took over, it sucked. Now these are the same people and equipment mind you (people spoke to were in buffalo and rochester), so it could only be the poisonous piss poor corporate culture causing this. That and my fees would go from $40 to almost $60 for 15/2 (and I use VPN so the (2) sucks). The speed was 15/2 however. As my neighbors kept leaving TWC for FIOS, I absolutely had the freeway to myself. Well I was calling to ask about possible getting TV from them (I just had internet), then the lady looks at my account, and tells me I am not paying enough for my internet, and they are going to jack up my rate $6/month. Well, goodbye Mr Tom. So I was the last holdout on my block, and EVERYONE went to FIOS, and there is a reason why: Price and Customer Service. I mean TWC wanted $160/mo where VZW wanted $99, and TWC was still some half analog Frankenstein. They must be dropping customers like flies in Buffalo, because in the last month they are actually under $100 for triple play (I mean in my area) because there is competition. I am sure if there wasnt, it would be $200/month with the same substandard service. Anyways enough of TWC, they are in my top 5 of worst companies ever, which is sad because their product is a B (not A+ like FIOS), but they should at least be priced as such.

Verizon install: Received a number of emails updating me on install progress. Day before a human calls to remind me and confirms. The day of the tech calls and makes sure I am available (oh BTW, they told me they would call so I didnt need to wait around my house all day), and 20 min later he shows up. He is a real verizon employee (I ask before I let him in), and first thing he does is out on medical slippers (duh. so he doesn't wreck my nice hardwood floors.) Two pluses there. I've worked in the optical field for 15 years, so we have a great time during install (which takes 6 hours--OMG), however he ran the cables where I wanted them, lit up the GIG (not Moca), and cleaned up everything professionally. 3 plusses. TWC would always send out some contractor on the first call, which would ultimately need a TWC employee to come out to fix the issue. The diagnostic equipment for the contractor was like an old HP calculator, compared to the $5k piece of high tech the TWC employee had, so I dont blame the sub. You get what you pay for.

Cons:

Well the #1 by far downside is the Motorola STBs--the power vampires. I guess energy star is not in their vocab, which the govt should mandate. I heard STB are like the #1 power user in a house, I believe it. Mine is my hottub, but hey... My DVR hovered around 25W, and each HD STB 15W, and we are talking 24/7/365. No turning these things off. For the STB, reboot is a few minutes so forgetabout the power plan there. I'm anal about power consumption, so this is inexcusable when my roku does it in 3W. Chalk it up to proprietary encryption schemes costing Americans billions and wasted barrels of fuel. In any case, I could take it no longer, so I turned in all my devices (saving on STB inflated costs BTW), and swapped it for a single cablecard ($4/mo) and HDHRP which records 3 shows at a pop, and uses 5W total. I swapped STB with used xboxes (70-100$ each--ROI 1 year and portable), and turn them on only when needed (boot in about 40 seconds -- reasonable). They suck on power too (75W), but they are only on when needed. My kids don't watch TV, so it's not an issue (netflix baby - 3W). My W7MC sits in the basement as a VM, so it is sharing infrastructure with my work stuff, so additional power is 6W (two GREEN hard drives added). Got to love VMware, and my drives are mirrored. So VZ now will have an Xbox app, even better. Keep the innovation coming. The whole house DVR over Moca worked tho, so props to that. They started adding too many widgets in 1.9. Way too confusing. I hate commercials, so recorded shows will suffice. I cant remember what blue, green, yellow does so those are a waste.

So Verizon: Think about putting the screws to Motorola, you could decrypt on an mcard in the DVR and save the CC from the STB. These STB 5 Watts or you are wasting your time. If you think about it a DVR is a joke too. This is one app that belongs in the cloud. I want a little roku cube, 3 watts, and all IP. You can have your precious shows in the cloud and the broadcasters can be happy knowing I'm not pirating shows. I have no interest in such. I just want to push the button, and watch what I payed for, when I want it, and where I want it, like my ipad--thank you. We are all not criminals, so stop making me pay for it, put in in the cloud.

Unbundling pricing:

Verizon really likes you to have their phone (I can see why, who really needs it), so they price their packages so that if you nix the phone, it will cost you. I dont like that because I don't like the landline porting process (not seamless like wireless--duh because the govt lets them get away with it). So this brings me to the f#2 downside, billing. If you EVER change anything on your account be very afraid. I had 10 semesters of calculus and have a hard time figuring out the billing statement. I'm sure there is an accounting reason for it (shuffling revenue around), but there is no way to actually figure out how the costs are intertwined in the 3play package. When I turned in my STB I was worried, but those were line item charges, so I didnt get bit. Package changes, nightmares I have heard from neighbors. So my recommendation it dont ever change the package if you can, and if you do copiously document everything because you will be spending time on it.

They gave me 1 year free DVR (I just turned it in to save on the $20), and 2 years locked in price for under $100. Taxes bring it to $106/month (this is NY). So if they try to jack up my rates in a year, then I talk to TWC, because I really don't want to change Verizon, so don't get greedy. I will drop phone and cable in a second.

It's a shame they are stopping their FIOS for LTE, but it makes sense in urban areas. It would take 20 years to wire Manhattan with fibre. The only way FTTH is going to happen, is to shut down the USF and spend it on wiring every home. Imagine the jobs claim the government could make on building that It's beyond retarted that I have twisted pair, coax (3 of em), and fibre coming into my prem. A properly buried fiber will last over 100 years, then let the companies compete. It's almost too easy.

BTW - The Verizon guys are union, and they rock and do their job, so don't bash unions it's the CORPORATE CULTURE -- plain and simple. They talk about putting 30 years in... Imagine that. I switch jobs every 6 months..



member for 4.3 years, 812 visits, last login: a few hours ago
updated 99 days ago

Comments:

Review by gs0b See Profile

  • Location: USA
  • Cost: $160 per month
Good "Fast, reliable product."
Bad "Verizon's always changing deals and rising prices."
Overall "Great product, as long as Verizon doesn't raise the price too high."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

50/50 Internet
Prime HD TV with one M-DVR ("free for life") and one HD STB.
Two FDV Phone Lines

Current pricing: about $160/mo, but going up soon. Grr...

I've had FiOS for more five years or so. The install went fine when it happened, although the installer was late by several hours.

Overall the technical capabilities of the service have been great. My biggest grip with Verizon is their constantly increasing pricing. Even with my "free DVR for life" promotion, FiOS is getting as expensive as Comcast. If they keep increasing their pricing, I will most likely switch to Comcast and get a new customer deal.

member for 246 days, 322 visits, last login: a few hours ago
updated 107 days ago

Comments:

Review by cbrain See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost: $50 per month (12 month contract)
  • Install: about 1 days
Good "Professional install on schedule, stable, low latency, great speed both ways"
Bad "Verizon bureaucracy, bad phone routing, more concerned with procedure than customer satisfaction."
Overall "Flawless connectivity since 03-2005, Verizon does things their own way."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

-------update 12-30-2014-----------

Coming up to 10 years flawless FiOS service. Had my first genuine service issue last spring when I discovered no service Saturday morning. The problem was my ONT. Verizon quickly diagnosed a bad power supply, scheduled a tech and I was back up late Sunday afternoon. I'm very happy with such service!

Some time this spring Verizon added $7/month to my bill. I don't have a Verizon phone, get no paper bill, don't recall any prior notice and couldn't find anything looking back other than the increase. While logged into & reviewing my account I was presented an offer to add FiOS TV for the price I had been paying for internet only plus fees & equipment. ...

-------update 06-15-2012-----------

My FiOS service was flawless all year. I'm now on a month to month basis. I reviewed the past years charges at contract end. Around the second month Verizon billed about $110 extra. I called and was told this was for their router. Verizon agreed this was an error and credited all but the sales tax. It wasn't worth another call. Everything else was as expected.

If Verizon could fix their flawed and aggravating bureaucracy, they would really become a great company I would be happy to buy more services from.

-------update 04-03-2011-----------

Got a gentle nudge back to Verizon when they terminated their wholesale agreement with DSL Extreme. Looking forward to a long, uneventful relationship.

If we can do internet with less drama this time ... I may just need to add Verizon TV service for entertainment.

»Review of DSL EXTREME by cbrain

-------update 03-30-2010-----------

A friend has worked for Verizon over 20 years. For the past two years she's lived in fear of being let go and is sure she won’t make it to pension. She tells me Verizon has warehouses full of FiOS TV equipment they expected would be in customer homes by now. I wanted to get FiOS TV well over 3 years ago. Verizon handled my calls poorly, gave me so much vague and downright wrong information I decided to wait until they were more experienced. I still don’t have their TV, dropped their phone service in December ’08 and now get my FiOS internet through a reseller.

A company that provides such great internet service deserves our attention and consideration. I love my DirecTV with TiVo and the price is right, but, internet is more important to me. I’d rather spend that money with Verizon.

Why does Verizon make it so hard on its customers?

For 3 years I made repeated attempts to convert my account from PPPoE to DHCP. DHCP has been available to my neighborhood for over 3 years. All new FiOS users get DHCP and can’t order PPPoE. Senior Verizon techs confirmed this is technically simple but there is no official procedure to make this change. Twice Verizon accepted my order to make this change, but failed. When I dropped my land line I was down 3 days and the rep promised I would come back online DHCP. NOT! At any point I would have added TV and kept the phone line if Verizon gave me what I wanted and packaged the change to DHCP with a 1 year additional commitment.

When a customer doesn't have a phone line, Verizon requires auto billing to a card. Around 60 days after canceling my land line, my internet died. Turned out they did not have my card on file. The rep turned my service back on without payment when I again gave my number and expiration date. I asked if Verizon would have accepted this service change before getting billing info. The rep said no. I was unable to pay the balance on the website but was told Verizon would catch up on the next billing cycle.

About 4 months later I realized no Verizon payments had billed. I could see my account online but it wouldn't allow me to complete a payment. I tried to make a payment on the Verizon phone payment system. Did you know they add a fee to pay by phone. The phone company charging an extra fee to pay by phone … ironic. Turns out I was not able to pay because I did not have a phone number. They no longer accept payment at a local office. After several hours on the phone over 2 days Verizon was unable to take my payment. I mailed a check. I had now alerted Verizon to the fact I was now about 5 or 6 month overdue and feared they may cut service before my check processed. I made another call late in the afternoon. I called the FiOS toll free number, pressed all the right numbers and eventually reached a very competent rep … in the copper department. She made an extra effort and was able to explain why my payments did not go through. My card number and expiration were on file but no CVV code. Verizon won’t process a payment without one. She was unable to make the correction in the database because only FiOS reps can make changes. She noted my check payment. In all these calls and contacts over the next month, not a single rep made an effort to correctly enter my card information as required by Verizon. Inertia? I made my next payment through my banks electronic payment system. Only took minutes to set up.

Around June 20, I scheduled Verizon to terminate my account on July 31 unless they could switch me to DHCP. I got several calls from retention reps but all were unable to get it done. My online account showed several tickets opened and closed on July 4 but no change. In mid July a rep called me to complete my requested change. She said she would need to cancel my service then open a new account but should be able to do both hopefully within an hour. She completed the disconnect order, gave me a confirmation number then started the new order. She asked me to wait for that order number when my line went dead along with my internet.

Eventually, we discovered Verizon was unable to process the new order because I had a "final bill" that was never paid. I told Verizon this was my only account but they wouldn't accept that. Turns out Verizon established a new account number when I disconnected my land line. There were several transfers between accounts but they still showed a balance due. Verizon never mailed or emailed this bill and this account did not show on the online account page I could access. Because it was over 6 months old they couldn't give details. I offered to put the amount in dispute in escrow with Verizon while we figured all this out. Verizon refused. Lucky thing I didn't have cellular or TV bundled on this account!

I ordered FiOS through a Verizon reseller and service was back up in about a week ... on DHCP ... without an on site visit. My first reaction was to forget Verizon, but, as I cooled off I thought it better to resolve things. I found my bills for the problem period. When everything was finally settled, I got two checks from Verizon. One for each account.

My private label FiOS internet service is still flawless. I'm finally on DHCP and keep the same IP. My trash is filled weekly with multiple copies of colorful FiOS promotional material ... many individually addressed. I can no longer order Verizon TV while I'm with a re-seller, but I'm happy. Is Verizon well served?

»Review of DSL EXTREME by cbrain

»Can't get anyone to take my money!

»Anyone sucessfully switched from PPPoE to DHCP?

»[northeast] PPPoE to DHCP

-------update 06-24-2009-----------

I decided not to settle for what Verizon was willing to allow me and insist on getting what they provide new clients by default. I was unable to get such a concession and scheduled account termination for 7/31/2009.

-------update 06-20-2009-----------

Everyone at Verizon is courteous and completely comfortable not resolving whatever you call about. Even if you are trying to pay your bill when their auto billing isn't, and their website won't. They simply can not complete an electronic payment when the customer doesn't have a phone number even though their policy requires it. Verizon seems to have designed the system to require at least 2 people to complete any task. The problem starts with an IVR system unable to deliver incoming callers to the chosen place. It then appears there is no penalty for any rep not fixing a problem but they can be fired for taking corrective action.without following all the steps. The result being ... I love the service but not the company. I will most likely go back to Comcast for a few months then come back as a new Verizon customer so I get speeds and DHCP they give all new users but wont give a loyal 4+ year customer.

-------update 4-07-2008-----------

Still working. If you never need to speak with Verizon, it is a great service.

-------update 3-14-2007-----------

It just works ... and works well.

Verizon customer service is as bad as their service is good. I can now get FiOS video. I made several calls for information. After getting contradictory, inconsistent and downright incorrect information, I decided to wait until Verizon has more TV experience. The good news is, I have no need to call about my basic service.

----------3-15-05 ------------------------

Verizon FiOS Review - originally submitted 3-15-05 by email but there was not yet an ISP category for fiber.

Original review, 2 month update and real time questions. »FIOS - First 7 days reviewed

My FiOS connection has been flawless since my install 3-08-2005 except for 1 16 hour power outage. Up time, latency, stability and speed all great. BBR monitor shows 100% up time with very stable pings from all 3 monitors. All my logs look good. My IP changes every time I reboot my router but have never lost an IP between changes. When I test or make changes the connection comes right back up but with a new IP from a very large subnet (no setting a range to get access to IP secured servers). Port 80 incoming is blocked (Verizon confirmed) but seems to be the only one. The Verizon supplied D-Link DI-604 works well with both FIOS and Comcast Cable. My router/firewall connected instantly on a test and has been on FIOS since the first night. My Broadband reports monitor shows a steady Verizon ping that looks like a rectangle; about .10 + ms. lower than Comcast from all 3 locations. Comcast graphs looked like a pretty mountain range. The latency is a better plus than the speed in comparing this connection to Comcast.

Verizon DNS works and is fast. Nice to know DNS can be an always on service. I set up 3 email accounts online. Simple procedure, names must be a minimum of 6 characters and the system gives the option for alias. I don't know how this affects your total accounts. The email accounts worked with Outlook and Verizon web mail immediately. I never really started using Verizon email because I have other options and Verizon firewall rules block some incoming mail, including Broadband Reports, without notice. This mail just disappears and Verizon support was unable to unblock my requested domains or IP's. Newsgroups work well, no limits and are fast.

Support: Support is enthusiastic and attentive but disorganized. Verizon provides a special FiOS number but the call routing has failed on all 3 of my attempts, the last in October for a DHCP question. My first call got routed to a rep that could not handle calls from my state. My second call failed the auto routing but I spoke to a friendly rep that didn't have an answer.

This hasn't been an issue because the service works so well I have never needed to make a problem call. Bottom line; what better review could I can give any support program!

Ordering: Seinfield could do a show about my attempts to order FIOS from Verizon humans. After 4 days I gave up and started a web order for an un-needed phone line. I was offered FIOS, chose a number, passed credit and set the install date online. I hadn't had a land line in over 2 years. Verizon policy allows FIOS without phone service but seems unable to deal with such primitive customers.

Installation: Verizon confirmed the install. The week before outside techs ran fiber to the entry point and removed the copper. Two friendly professional techs showed up on time and did a great job. They offered but did not make me use Verizon software. Set up a username & password. They left the software and instruction and would have stayed to help me if necessary.

Router: Works. Easy to set up and change. Has several features including port forwarding, dynamic DNS, filters and firewall. Port forwarding works well. The Verizon D-Link has predefined rules for commonly used ports. You need only enable the port and set the internal IP. The D-Link writes the port forward and a firewall rule. I'll continue to use my own router because of QOS and traffic shaping.

Cost: about $55/month including a limited phone line.

After my install I moved my workstations and server to the Verizon Wan. I then turned off my old routers DHCP, changed the internal IP and added my Comcast connection to this LAN. I could then configure workstations to use either gateway (Verizon or Comcast) or DNS to access the internet. This way I could have workstations on either Comcast or Verizon and route workstations out one connection and back the other. I shifted the connections between routers 2 times. Everything worked well and both routers worked as expected. Both connections were good but I kept Verizon.

FiOS would be the perfect residential service if Verizon offered a static IP. DHCP with a stable IP could be a good alternative. My reason for this is because many networks I access use IP authentication.

member for 14.9 years, 4274 visits, last login: a few hours ago
updated 108 days ago

Comments: