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Review by dajaz 
member for 10.8 years, 248 visits, last login: 80 days ago
lodged 86 days ago
 Tampa,Hillsborough,FL
 Business customer $264 per month- (24 month contract)
 about 3 days "Awesome speed, unlimited voice" "I don't have starz" "Great Service"
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SOOOOOOO much better than bright house. That's all that needs to be said
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 Review by mig288
member for 10.8 years, 3062 visits, last login: 1 days ago
updated 86 days ago
- Cherry Hill,Camden,NJ
- $160 per month
- (24 month contract)
- about 5 days
- "Excellent speeds and very consistent"
- "None at this time."
- "Great value and much faster than cable"
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I currently have the 35/35 package and the router provided is the Actiontech MI424WR Rev I. The installer completed the job in about 6 hours. He was very neat which I appreciated. I'm very happy with the service/experience at this time. I would highly recommend this service to anyone who could get it.
Update: I have had the service for approx 8 months and have upgraded to the 150/75 internet package. Verizon sent a technician to upgrade the ONT and run an ethernet wire from the ONT to the Actiontech router (not sure why). The speed is great and has been very consistent. I haven't had any problems with my service. Great job Verizon!
Comments:
 | | ethernet wire from the ONT to the Actiontech router Can't obtain the 150/65 over coax, and If you had an older Bpon ONT it can't obtain 150/65 either. Needed to upgrade you to a GPon ONT. Those are the reason's they made the changes. | |
| | mig288Premium
join:2002-07-13
Cherry Hill, NJ | Re: ethernet wire from the ONT to the Actiontech router I understand the need to upgrade the BPON ONT to GPON, however, what eludes me is why they would need both coax and ethernet plugged into the router? | |
| | | Reviews:
 ·Verizon FiOS
| Re: ethernet wire from the ONT to the Actiontech router said by mig288:I understand the need to upgrade the BPON ONT to GPON, however, what eludes me is why they would need both coax and ethernet plugged into the router?
Coax is for the set top box to receive guide.
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75/35 Fios, Triple Play Extreme. | |
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Review by Laszlo
member for 90 days, 3 visits, last login: 83 days ago
lodged 90 days ago
- Morrisville,Bucks,PA
- $55 per month
- (12 month contract)
- about 10 days
- "Speedy and reliable internet"
- "Terrible experience with billing when we had TV"
- "Great at just internet, bad with TV bundles"
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We signed up for FiOS back in September 2006 as soon as it became available in our area. Our original speed was 5/2 for $34.95/mo. We had no issues at all with our service when getting simple internet access.
Several years later we added TV to our plan and had no end of trouble. Verizon seemed incapable of properly billing us, making mistakes on our bill for 6 out of 7 months! It was a horrendous experience calling up customer service monthly to clear up issues. The CSRs would always assure us our complaints would be resolved (and that credit for their mistakes would be issued on our next statement), but when the next bill arrived, it almost always repeated the same billing overcharge _and_ did not refund us as promised.
From my FCC and BBB complaints regarding the debacle:
Nov - Made a call on 11/30 to cancel the Games + Starz Play Pak trial (before the promotion deadline).
Dec - Charged $16 for Games + Starz Play Pak (this amount was never refunded). Tried unsuccessfully to cancel HBO trial online but changes would not save, so called in to cancel both HBO and Starz on Dec 2.
Jan - Charged $3.66 for HBO trial we'd also cancelled in time, $16 again for Games despite their previous assurance it would be removed (refunded only $12.67 of it in Feb), AND $8.99 for a Security/Backup plan that we'd never signed up for or been in a trial period for.
Jan 24 - Called to cancel them, again.
Feb - HBO cancellation again not honored, with $22.59 in new charges. The "Internet Additional Services" from Jan refunded (erroneously called "Adj FiOS TV Equipment").
Feb 12 - CSR told us HBO would be credited on next bill and canceled.
Mar - Refunded $25.65 of HBO charges
Apr - Billed $37 TWICE for FiOS internet service, the second time as an "Internet Additional Service", even though we are enrolled in the Verizon Flex internet/TV bundle.
Apr 9 - Spoke with a CSR who acknowledged the error on April's bill and filed for a refund of $39.22 on May's bill. Asked to drop TV bundle back to just internet service. Told there would be a $179 early termination fee, but after consulting with a supervisor, said it would be waived. She said the fee would most likely not show up at all, but would review our bill to verify that or refund the fee if charged. At this point appears resolved after 2 hours 46 minutes spent on the phone with Verizon Customer service, and several hours more trying to decipher obfuscated & error-riddled bills.
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And, if you hadn't guessed, the $179 ETF _did_ show up on our next bill, though that was quickly resolved by calling back the senior supervisor.
To top it all off, when we had to return the set-top boxes, Verizon only sent us one return shipping box (we had 2 STBs). We gave the other one away on Craigslist rather than deal with Verizon customer service for one more minute. Needless to say, we have stayed far away from TV bundles ever since.
TV was also expensive, at $37 for 15/5 internet, $48 for TV Essentials, $6/mo rental for each STB, and ~$5 tax and Video Franchise Fee (plus around $20/mo from their myriad billing screw-ups and overcharges). From July 2010 until now, our pricing has remained at $54.99/mo for 15/5 internet.
At one point we had to ask for a replacement router because ours was dropping signal. A replacement (an Actiontec MI424-WR Rev. F) was mailed out without issue.
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 Review by xdeadhead
member for 12.5 years, 1638 visits, last login: 8 days ago
updated 92 days ago
- Mechanicsburg,Cumberland,PA
- $190 per month
- (24 month contract)
- about 120 days
- "wicked fast speed i got the150/65"
- "billing. but they are getting better."
- "its been green lit....go for it if you can get it."
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i kept subsequenting my original order. no problems. the auto call thing is pretty lame, but hey, vz has to at least appear to care about new custys. the tech was awesome, had to replace the ont 3x coz they're deploying new equipment in the field without properly provisioning or training the fsc and c.o. equipment. i run a ton of bittorrent and the 20mbps upload is sweeet. ill write more later. so far so good.
edit: so i called the vz business office to change my billing address coz i wanted to finalize my move. half hour after i called, i lost my internet access. turns out, the order they wrote to change the address, not only changed my address, but it changed the ONT from MOCA to Ethernet. and no one in rpr thought it was a result of my call to the office to change my address. they sent a tech out the next day, he was there for a half hour on the phone with the FSC and service was restored. very weird but vz has some strange processes and i guess lots of bugs to work out yet. still, the service rocks!
edit; the internet service kicks butt. the tv part, well, i had a horrid experience with billing and as a result i canceled my service. that speaks for itself right there. i speak with my wallet.
edit may 24 2009
Today's Date: Sunday, 24-May, 2009, 01:25:55 AM PST
Last Result:
Download Speed: 19624 kbps (2453 KB/sec transfer rate)
Upload Speed: 20324 kbps (2540.5 KB/sec transfer rate)
why arent you using fios?
edit. nov 21 2010
all is well. awesome! no lag ever love gaming on fios! if you can get it, treat yourself and your family to FIOS. 
EDIT: LABOR DAY 2011
fios still kicking ass!
best thing i ever did was quit teh crappy comcast with the 250gb caps
fios. it really whips the comcraps ass.
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| | You Better think twice about this Service!!! Well I am now 5 days into the Verizon triple and still no verizon home page or e-mail. Their customer service is non-existent the Utah Customer service is Poo-Poo. My two neighbors were here this morning while I was speaking with them. They have now decided to not sign up. And I am seriously thinking of going back to DirecTV. | |
| | xdeadhead220, 221, Whatever It Takes.Premium
join:2000-11-08
Mechanicsburg, PA Reviews:
 ·Comcast
·Verizon FiOS
·Verizon FiOS
| Re: You Better think twice about this Service!!! there is a huge backlog of work coz the managers didnt do jack or squat during the strike. ive had the service for almost 2 years now. love it. yeah, vz sucks, but the product, once installed and debugged is freakin awesome. i thought more than twice about it man, and even though i work for verizon, i still decided to order it. you go right back to direct tv. let em know with your wallet. just coz it works great for me does not imply anyone elses experience will be smooth sailing. why would you use the vz homepage? the gui sucks. use anything but. use a 3rd party email prog dont waste time with the web based service. i wish i was allowed to assist you but they dont let just us schmoes that know what we are doing help you. you have to talk, or try to talk to the "right people." youll know when you get them, they do exist, just not where they can actually help. sorry your experience is sucking moreso than not. | |
| | | | ive had verizon for 4 months. its been the WORST experience of my life!!! the customer service is TERRIBLE!! they had my address but i never received any bills, i called at the end of each month stating i didnt receive a bill and i would be happy to pay after i review my bill. they disconnected my service after assuring me they wouldnt. and claimed they couldnt find my account using my account number after i told them i wanted to cancel!!! now im stuck paying a $550 bill that i still havent seen a bill for..  | |
| | | xdeadhead220, 221, Whatever It Takes.Premium
join:2000-11-08
Mechanicsburg, PA | Re: You Better think twice about this Service!!! obviously it sucks to be you. | |
| | | | | The customer service is terrible only if the customer is terrible, its upseting , but the rep is only a rep , taking words on behalf of verzion, were advised of protocols and more then likely the agent you were speaking with just had an irate customer before you, Trust me if you show respect and kindness you would actually get a good customer service experience, seeing your bill isnt a complaint, we send out a bill for what your using, customers call in all the time just for a representative to prove a point on how a charge is valid on a bill, if your one of those whos spicy about their bills then you can find it online, all in all you know what to pay and not paying your bill would only affect you | |
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| | | A Representative is limited on what they can do, and also just because of the state your in doesnt mean you'll get a representative from there, When a customer calls in and threatens to go to another provider, it doesnt affect us, nothing comes out of our check, we dont get penelized for it, your just a normal customer calling in, and sometimes threatening to go to another provider such as direct tv would only make us laugh, we offer direct tv for customers who cant get fios and the bills we get on behalf of direct tv is outraegous, they only offer 2 yr commitment and give you only a discount for a year and make you suffer for your last year, So understand that your only speaking to rep and everyone in the paticular call center would not get penelized or go home sobbing if you disconnect your service and switch to someone else, so all you would have to do is be polite be nice and understand were human and i can gurantee we'll do the same. | |
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xdeadhead220, 221, Whatever It Takes.Premium
join:2000-11-08
Mechanicsburg, PA | updated as of feb 23 2013 150/65 kicking ass. good luck finding something better than fios. | |
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Review by DBLClick
member for 10.9 years, 2579 visits, last login: 2 days ago
updated 94 days ago
- Manassas,Prince William,VA
- $204 per month
- (24 month contract)
- about 3 days
- "Consistant high speed, 150/65 mbps , uncapped downloads"
- "User responsible for backup battery"
- "Take that Comcast."
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Recently upgraded to Ultimate HD with 150/65 mbps internet. Ultimate includes many of the popular movie channels lowering the total cost. For internet there is nothing better than FTTH providing stable and sustaining speeds.
Utilizing TIVO with two cable-cards rented monthly.
Verizon provided all equipment and actiontech router free, Installation was smooth and been stable ever sense.
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 Review by zyklor
member for 12.2 years, 793 visits, last login: 44 days ago
updated 96 days ago
- Newark,New Castle,DE
- $130 per month
- "Most Everything"
- "BILLING"
- "Billing and Finance department is Hell. Tech support for other issues has been fine."
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As of right now I don't have FiOS but I did a little over a year ago. I had service for almost two years. I had no problems with service and was happy with price however my bill was always wrong. This is not an exaggeration... they managed to mess up my bill every month for 9 months strait before I canceled. Every bill that came had services or extra channels added to it that I never ordered. One month I got a bill for over $200 because they added MLB Extra Innings package. That package was almost $200 itself and was split in two payments. Called to dispute the first installment. Told them I never ordered it. They couldn't tell me how or when it was ordered (was even told at one point it automatically renewed from last year???.. never had it). Had to go through some review process to be removed which took little over a week. When they finally agreed to remove it I was told I still had to pay bill but would be credited the next month. Who has the extra money for that?.. Next month comes and not only do I NOT have the credit but they charged me the 2nd installment for that package. At this point I'm looking at a bill over $400 as I didn't pay it from last month because I refuse to pay for something I never ordered. Again call and all they can tell me is that its been taken off and Ill get a credit next month but I have to pay this bill or my service will be turned off. After fighting with them they agreed to an amount equal to what my bill should have been and keep service on. Next month comes and now I have an extra channel added and only one credit for one installment. This time I call and tell them I want to cancel my TV service and switch to a plan with internet and phone only... (went to Dish for TV and was cheaper) Now told next bill will reflect the change and get remaining credit. Next bill comes with the credit but still being charged for TV.... I called and canceled it all and never paid last bill....
For the last year I have had Dish for TV and Comcrap for internet. Fine for promotional period but now paying $152 and month for just TV and Internet.
So now I decide Ill give Verizon a chance again with a really good deal of 94.99 for TV, Internet and Phone with no price increase for 2 years..
This time around I spent 2 hours between online and on the phone trying to pay my last bill from a year ago. After trying online with no success, automated payment system with no success and talking to reps that couldn't find my old account, I gave up and tried to place an order anyway and got stopped at credit check at which point was given an order number and phone number to call. After 2 hours I finally had a rep on the phone who had access to my last bill. Maybe I can move forward now.... nope... I was told by the rep that their system couldn't accept my debit card... but couldn't say why...didn't say declined.. just wouldn't accept it and I verified the numbers twice. I know the money is there and I know it works because had just ordered a pizza with it 10 minutes prior. Told her hell with it, I'm not going to bother and hung up and called the regular number back and canceled the order.
So now I am debating on trying again this Monday with Verizon because its just that good a deal, or pay comcrap $72 a month for only Internet....at only 20/3 MB and Dish $80 a month.................
Truth is I loved having FiOS. The service itself is better than anything else you can get. If you Go with Verizon, CHECK EVERY BILL 100%!!!!!!!!!!! Verizon Wireless too..
And if you are a Verizon Rep reading this... PLEASE dear god fix your billing department!!!! I cant tell you how many other people I have talked to including your own employees that install FiOS tell me that they have had all kinds of problems with billing. Your service is worth the price... if only you could send a bill with the right price...
If I do go back, Ill update this review with how I make out with billing..
UPDATE 2/18/13:
Called Customer Service and got a really helpful and understanding Rep whom was able to locate my old account and stayed on the line as a rep from credit and finance took my payment. Same rep then setup new service and setup a passcode and notification via email and text for any changes to my account. Install is scheduled for tomorrow. I don't expect any problems with install as most of the main equipment is already here nor any problems with service. My concern is Billing. I will update when I get the first bill and see if they can get this right....
Comments:
| | 25%? Just curious if tech support is able to help most of the time, why is your rating of tech support 25%? | |
| | zyklorPremium
join:2001-02-21
Newark, DE Reviews:
·Verizon FiOS
| Re: 25%? The reason I rated Tech Support low is because there is no rating for Billing and I consider the Billing Department to be a form of Tech Support. More or less it gets attention and makes it more likely that someone would read the review as to why tech support is rated low. Myself for example never read the good reviews on service. I want to know what went wrong and how it was handled. Maybe I should edit my headline to be more clear... | |
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Review by prisaz
member for 4.7 years, 107 visits, last login: 1 days ago
updated 99 days ago
- Germantown,Montgomery,MD
- $155 per month
- (24 month contract)
- "Better than Good. Great"
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I was on Verizon ADSL Pre 2005. So there were no second thoughts in regards to switching over to FiOS Fiber.
My subscription is now a Double Play Bundle. I cut the phone feature to save money. We all have wireless phones.
I still have their Quantum Tier at 75/35 and get around 84/39 100% of the time. No Slow downs. No other provider comes close in my book.
My TV is now the Ultimate HD.
I now only have a single Cisco CHS-335HDC, and returned all other Verizon hardware, in hopes for the Motorola Verizon VMS1100 server soon.
I have built a Media Center Server, With two Ceton InfiniTV cards, with CableCARDS. So that means eight tuners out to four TVs, and the spare bedroom TV has the Verizon box so I can keep tabs on what is happening. I like my Media Center configuration, with 2 TB of storage, QUAD Core CPU, and 8GB of RAM. With two Ceton Echo MCEs, and a Xbox 360. Activating the cable cards was a bit of a pain, but they are always picky. After multiple tries to activate the second card, Verizon had a tech out to my house the next morning. On a Saturday. Kudos to Verizon!
I am waiting on the Verizon Server I played with at the CES 2013. It was cool, and VERY fast.
I have had FiOS since before they had TV available on FiOS. I was installed in the summer of 2005, and probably the first install from our hub. I could not think of any other ISP that could replace FiOS. I have had 99.99% or 100% reliability. When I have power, I have FiOS, plain and simple. All the time I have had FiOS I have never had reliability issues.
Drawbacks
I am on one part of the oldest BPON networks, and can not get a GPON 150/65 upgrade. They will not spend the money for just me. My question to Verizon is how can they sell something to someone other than me, if they do not have it available? My only sore spot right now.
The second is many of my friends stuck on cable have bottlenecks, and file transfers back and forth to my cable people are not as good as FiOS to FiOS.
The 22Mbps to my office, which was probably knocking on the NOCs door. I am sure they were looking at the spike to my desktop. I bet they did look to see who I was pumping in 22Mbps to their workstation. I am sure their end might go faster, but their is other traffic on their routers, and I think my workstation is on a 100Mbps route with others. Not to mention the high level of encryption overhead on the connection. Not sure if that messed with the numbers or not. I would say it probably did.
2/16/13 On a new 24 Month Contract.
Update:
I was one of those that was able to get the MLK day online $95 Ultimate Quantum 75/35 order in for 24 months, but as suspected, the bill came in at the regular price of $139. Since I did have the order number, printed copies or the order, and printed estimated new bill, that did show my existing hardware, we were able to come to an agreement for a good price. Not the $95 glitch price, but with multiple 24 month $5.24 discounts, it was what I thought was fair. Still not 100% happy in regards to GPON not being available in my area for 150/65, I will wait 24 months with this price, and see if things change.
I am still a VERY BIG fan of Verizon, and one of their Community Leaders in their Community Forums. So much so, there is a Verizon Blog in regards to another customer, and myself being Verizon's Guests at the Consumer Electronics Show 2013.
This link provides a brief Blog, and Video during my visit, in Las Vegas CES 2013 with Verizon. Yes my name is public, and we have no issues with that. This is in the media.
»forums.verizon.com/t5/Verizon-at···p/533949
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Review by rhbrideau
member for 1.4 years, 272 visits, last login: 4 days ago
updated 103 days ago
- Poughkeepsie,Dutchess,NY
- $50 per month
- about 5 days
- "Fios is the Best available!"
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Verizon Fios is by far the best product on the market ( if its in your market )! the internet speed stays consistent, the HD picture on the tv is amazing. Dealing with Verizon customer service is a pain though............the automated phone system is terrible.
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| | ^ .......... and you gave it such low marks? 25% is a bad review. | |
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 Review by Pathfinder
member for 13.1 years, 7510 visits, last login: a few hours ago
lodged 110 days ago
- Mount Vernon,Westchester,NY
- $100 per month
- about 4 days
- "Always up and speed is consistent"
- "None yet"
- "Get it if available"
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In December of 2011 I had switched from Verizon DSL to Time Warner Triple play. I had been very satisfied with DSL but the increase in TW cable tv made the switch and easy economic choice, I knew that Verizon was wiring my apartment complex for FIOS and I thought that I could have it within the year.
FIOS became available 1 month after my year with TW was up and TW had increased my bill by about $40. As a Verizon retiree I am entitled to the employee plan which is the Ultimate TV package, Freedom Essentials phone and 35/35 internet for 79.99. The cost of 2 boxes is 13.98 bringing the total before taxes and fees to @$94.
I couldn't be happier. The internet is fast, the phone reliable and the tv is great. No pixelation as I was getting with TW. No sudden modem reboots as I got with TW, sometimes in the middle of a telephone conversation. And no BS $3.95 modem rental fee.
I am very satisfied and, even at full price, the service is worth every penny.
Comments:
| | wow wow that is your discount?
I pay same exact amount for 75/35 PRIME HD and 1 set box | |
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Review by Cptbeatstix
member for 1.4 years, 79 visits, last login: 79 days ago
lodged 111 days ago
- Carrollton,Denton,TX
- $60 per month
- (12 month contract)
- about 15 days
- "Absolutely Fantastic, Stable speeds, Great Customer Service."
- "Speed slow down can be almost unusable at times, WIFI capabilities are not as stable as being Hardlined in."
- "Best service hands down. High speeds, great prices."
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Where to begin with Verizon. The FIOS service is fantastic and so is the customer service. The install was quick because the building was already had pre-run fiber. The installer actually showed up on time but a few days earlier. I was contacted a day before and was asked if they could come early or if I would like to wait until my later install date.
As for the quality of the service, I got the 15/5 mbps DL/UL speed package. When I first used it I head over to www.speedtest.net to see what my actually speeds were. I tested on the average of 10 tests. I averaged about 16.4mbps down and 8 mbps up. Definitely delivered faster speeds than I signed up for.
All in all, this is a fantastic internet service for an avid gamer or youtube/netflix/hulu+ streamer. Steady speeds and down time is very rare.
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