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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1957 reviews (1465 good) (149 bad)
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Review by AhnHEL See Profile

  • Location: Bayside,Queens,NY
  • Cost Contract price not specified.
  • Install: about 4 days
Good "Upload speeds and Ping latency is superior to Cable."
Bad "Pricing can always be better"
Overall "A step above cable."
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(ratings match consensus)

My Other Reviews

·Time Warner Cable
On the GPON 75/75 plan and receiving 83/92 with over provisioning. Came from TWC Maxx, and very impressed with service thus far. Installation went smoothly and within the install time window. Symmetrical speeds are a vast improvement despite losing a very fast download speed when I was on TWC Maxx. Requested a Ethernet install from the ONT which was provided without hassle and allowed me to use my own Router and leave the FIOS router as secondary for my STBs.

Highly recommend over Cable.

member for 14.5 years, 2999 visits, last login: a few hours ago
lodged 223 days ago

Comments:

Review by tooch See Profile

  • Location: Bradley Beach,Monmouth,NJ
  • Cost: $85 per month (12 month contract)
  • Install: about 3 days
Good "Faster speed than advertised."
Bad "Gets slightly pricier after one year"
Overall "A good deal, probably better than the cable company in your area."
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(ratings above consensus)

Plan: It's a promotion; 35/35, Ultimate HD with Showtime for one year, ~$95/mo with taxes for year one, then I think ~$110/mo taxes for year two.

Internet: Speed is great! I had Cablevision for three weeks and canceled it because I was paying for Boost Plus (50/8) and getting an average of about 30-35/7.5. FiOS supposedly gives you a speed bump on the download side if you subscribe to TV, so my speeds are 42/33-35 depending on speed test.

TV: We don't really watch it but it's a better value to add it into your plan. Channels are good and the menus/channel changing are a lot faster than Cablevision.

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February 2012

Downgraded to 25/25, internet only, since we weren't watching TV. $75/mo with taxes. Only problem we had was reps trying to re-sell us to TV because they couldn't believe that we really don't watch TV that much. Also, the 35/35 tier was surprisingly overkill for me. I rarely uploaded at a full 35Mbps and only downloaded from websites at 35Mbps a handful of times.

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November 2013

Upgraded to 50/25 + local channels because with a two year contract it came out to $60/mo, or $15/mo cheaper than the 25/25 internet only for $75/mo. The 50/25, being that we have a video package, comes out to 58/38 which is a nice bonus.

The local channels were also a surprise, because I was expecting the basic national broadcast networks plus a couple local NJ stations, and we actually get 95 stations. Sure, most are crap/filler, and some aren't technically "stations" (10 or so channels of non-stop commercial loops for TV services?) but regardless, 95 is still a lot. I don't even need a receiver for them (despite the best efforts of uninformed sales reps saying otherwise); my TV has the QAM digital tuner required for receiver-less viewing.

Again from my previous reviews, I had two reps try to upsell me to a higher TV package when I called in with a question, a mere ten minutes after activating my new package.

---------------------------
17 August 2014

Just received the free upgrade to symmetrical speeds this afternoon. 50/50 becomes 58/61 with fluff. Now at 58/61 + local channels for the same price of $60/mo.

member for 7.5 years, 633 visits, last login: 2 days ago
updated 225 days ago

Comments:

Review by mikev See Profile

  • Location: Leesburg,Loudoun,VA
  • Cost: $125 per month
  • Install: about 3 days
Good "Rock-solid internet connection, no TV issues"
Bad "Slow internet speeds offered in my MDU"
Overall "A great service that is worth every penny."
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(ratings above consensus)

My Other Reviews

·Comcast
I have nothing but good things to say about Verizon FiOS for nearly every aspect of their service. Internet service was always available, TV signals were good and reliable, and everything worked.

The only area I will complain about is the fact that they have old equipment in the MDU building I live in, and the maximum speed I could get from them is 30Mbps down. I only opted for 20Mbps because I was getting 25Mbps from it, but when I upgraded to 30, I only got 28Mbps. When your competitor is offering 50, or even 100, Mbps down, 20 or 30 seems like nothing. If they ever get around to upgrading their equipment so I can get faster speeds, I'll definitely consider switching back. But for now, the competitor has my business.

member for 12.9 years, 965 visits, last login: a few hours ago
lodged 237 days ago

Comments:

Review by batsona See Profile

  • Location: Ellicott City,Howard,MD
  • Cost: $74 per month (24 month contract)
  • Install: about 27 days
Good "4ms to VZ gateway is great!"
Bad "Price is creeping up...."
Overall "It's the most stable for the price, but price is eql to cable now."
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My Other Reviews

·Vonage
I'm glad I'm with FiOS; this makes more sense than Comcast. Pages zip around faster than before, even tho I have 5MB downstream vs. 6MB with comcast; the difference is having 2MB upstream instead of 384K. It makes all the difference. It took 27 days between order, and use-of-service, becuase the gentleman said they were very backed up in the area with 2-3 installs per day. I ordered the 5000/2000 service.

Cable tech arrived 10 days before the inside guy; they had plenty of 'fun' trying to fish my line thru all the trees under the telephone poles; the guy had to call for help right before he drove from Howard county back to Anne Arrundl county to get a 500' legnth of Corning Fiber. I pulled the copper out of my basement & wire-tied it outside, then pulled the ~40' spare feet of fiber he left outside into the basement & wire-tied it so it looked nice 'n professional-like. I have a basement-located ONT.

The installer was very nice & got the job done quickly. He suffered a 30 min setback where there was no light on the fiber. He had to drive around the block & scamper up a pole to re-seat my connection at the tap, which did the trick. Another 30 min, and I was up and running. I have Vonage svc, and turned off my VZ pots lines, so there was no voice to deal with.

PS-- The increase in upstream speed, from 384K to 2MBit is what does the trick. I'd read lots of whitepapers about poor WAN performance when the 'return-path' for the packets is constrained. You can have all the bandwidth in the world downstream, but if you have a tiny upstream, you can set your TCPreceiveWindow to 10-million, and it won't do you any good. A good clear upstream makes 5MBit FiOS run faster than 6Mbit Comcast.

Good, stable, fast, and less expensive than the "incumbant".

_________________________________________

Update 8/15/2008: Still good service. No downtime that I can remember since installation! The original base price of $35/month is now at $44.99/month. Even if it were equal with cable-based service (CMCST), it's still be a better deal. Fiber-delivery beats RF hands down.

__________________________________________

Update 1/20/2010: Service still good. The price has come up to equal that of Cablemodem now. However, FiOS is the better service, so if price were equal, I'd still pull the trigger on FiOS.

_______________________________________

Update 3/20/2011: Service still good. Dropped the price by about $10 a month by negotiating a new bundle with 15/5 Internet. A month after that, I found I had 20/5 w/o doing anything. If you discount the fact that very popular sites slow down at nite (youtube, facebook), the service is still plenty speedy!

_____________________________________________

Update 2/6/2012: Service still good. Price is equal to similar bandwidth tier among most other providers, but the differentiator is still fiber optics. It's still a superior and resilient transport. Now on 15/5 plan, which has been padded to 20/5. I'm getting the 20/5 speed consistantly.

_________________________________________

Update 1/19/14: I recently upgraded to 50/25 service. I can max out at about 60/30 or so with the 'fluff'. Quality is good; everything works, email is good. too bad prices keep creeping up and up and up over the years.... Have not needed tech support for anything luckily. Took out the ActionTec device, in favor of a Juniper SRX100 firewall. This was not because of a problem related to actiontec, I'm learning Juniper for my employer, and was given a demo-unit!

________________________________________

Update 8/2/14 - 50/25 still going strong.. 60downstream and 40upstream inclusive of fluff. Never needed tech support in the last so-many months.

member for 10.9 years, 1875 visits, last login: 3 days ago
updated 239 days ago

Comments:

Review by gower2352 See Profile

  • Location: Laurel,Prince Georges,MD
  • Cost: $54 per month (24 month contract)
  • Install: about 4 days
Good "SuperFast, Easy to Make Changes, Billing Seems Good Thus Far"
Bad "Nothing at moment "
Overall "Sign up online if your home is already wired and you'll get a great deal!"
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Order the ultimate package. Ordered online and got some really great credits for the 24 months period. Also ordered all the movies channels I could have. Install was super easy since my apartment was already pre-wired. Got the new Quantum TV service.

member for 2.3 years, 67 visits, last login: 201 days ago
lodged 244 days ago

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Review by rasmusjc See Profile

  • Location: Southlake,Tarrant,TX
  • Cost: $119 per month (24 month contract)
  • Install: about 3 days
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I have the Verizon FIOS Triple Play Bundle with Quantum 75/35 speeds. Not much to tell other than service has been great.

member for 247 days, 10 visits, last login: 208 days ago
lodged 247 days ago

Comments:






Review by xaebz56K See Profile

  • Location: Englewood,Sarasota,FL
  • Cost: $80 per month (24 month contract)
  • Install: about 3 days
Good "Excellent speeds and very reliable."
Bad "None."
Overall "Best ISP I have ever had."
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(ratings above consensus)

The router supplied is their latest and best, an ActionTec Router. All equipment is new, I have the bundle which includes TV, they also supplied their best HDTV cable box, a new one.

I've had absolutely no problems at all with Verizon. I also added on 2 more TVs with just their very basic cable box, just tunes all Verizon TV channels, no menu. These work exceptionally well too. When setting them up I had problems with them being recognized, the Verizon rep. was exceptionally friendly and helpful.

The price of $80 is for Internet and Prime TV, and does not include the 3 TV boxes. I was surprised every single thing they supplied was brand new and the best they offer. I've also been surprised at how helpful and friendly their reps. have been.

The service is extremely reliable.

member for 12.8 years, 64 visits, last login: 247 days ago
updated 247 days ago

Comments:

Review by kmcheng See Profile

  • Location: Maspeth,Queens,NY
  • Cost: $68 per month
  • Install: about 30 days
Good "blasting down and up speed, intergrated phone feature as digital voice"
Bad "none so far"
Overall "good value for the money"
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(ratings above consensus)

moved to a nearby place in early Sept, has fios service available. saw a verizon fios sales tent on a sidewalk one day, went there to ask, and the sales guy Peter helped me to sign up with a very good price. well, I have been using verizon online DSL for a few years until I moved, so I guess this has credit also
I have the double play internet and phone for $59.99 month without contract, plus tax is still less than $70, not bad. Add fios TV would cost more than $50, not going to do that. The internet plan is 50/25

have to delay the installation because of renovation, but finally got it done in early Nov. well, before that, they messed up the installation date, so they gave me $10 off for 12 month.

7/21/14
joined the My Reward+, got the symmetrical speed upgrade
»Verizon Makes All FiOS Tiers Symmetrical
»www.speedtest.net/my-result/3639 ··· 39538052

12/1/13
»www.speedtest.net/my-result/3137 ··· 37090129

update 11/27/13
changed the router to asus rt-ac68u, now the speed is back to as if I am only using the router from verizon, almost 60/40

11/7/13
Anyway, there is already a fios drop nearby, so the tech just connect the drop to my house, and install the ONT. The yellow wire within the black cover is indeed thin, just like a thin electric wire. I bet the actual fiber inside is even thinner

something interesting on the speed. the plan is up to 50/25, but the actual speed is nearly 60/40, unbelievable! Only that, when I make the MI424WR router to bridge mode and use my own WRT54GL router, the speed dropped to around 42/38. I have to OC the router from 200 mhz to 250 (using ddwrt) to get around 55mb download. Well, I guess it does take CPU power for the much higher bandwidth, given I just found out that the MI424WR actually has a dual core 64 bit processor... I am planning to get the asus rt-ac68u router for this, waiting for black friday to hopefully get it for a cheaper price

the phone is good, with digital voicemail service. the my fios app for android is useful also

the overall fios experience is good so far the only "down side" is, the account no is not my phone number anymore, and I can't "recycle" my previous DSL account username

member for 13.1 years, 840 visits, last login: 252 days ago
updated 252 days ago

Comments:

Review by mna See Profile

  • Location: Reston,Fairfax,VA
  • Cost: $75 per month
Good "Reliable, No connection issues"
Overall "Good value"
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(ratings match consensus)

25Mbps download/15Mbps upload

DLink 624 Router

member for 13.1 years, 1897 visits, last login: 4 days ago
updated 266 days ago

Comments:






Review by xrobertcmx See Profile

  • Location: Sterling,Loudoun,VA
  • Cost: $118 per month (12 month contract)
  • Install: about 30 days
Good "Excellent Speed"
Bad "Equipment"
Overall "Worth the Money"
Pre Sales Information:
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(ratings match consensus)

Update 7-July-2014

Given that our only other option at this point is Comcast we have stuck it out with Verizon. There have been very few outages, but we have had to get a tech out three times to replace the box out back. They really do not like doing that. Speeds initially started at about 15/5 moved to 25/25, then 30/30, and now 50/25. We see slightly faster then advertised speeds on average.

The bill has remained largely flat but that is due to getting rid of the cable boxes more then anything else.

I hear a lot about Netflix issues and I can't speak to that as I don't use Netflix for streaming. I can say that Amazon Prime, Hulu, ABC.com, CBS.com, and Crackle all work perfectly. My Plex Server feeds out video when I am on the road without pauses, buffers, or other issues. So no issues.

Overall I have no real complaints except the inevitable price creep.

Update 9-July-2010:

The wonderful thing about FIOS is that it works. For most of the past year the service has been flawless. We have amazingly consistent speed that are faster than my office connection (Comcast Business which drops every other day requiring the modem to be rebooted) and consistently hits 2.1Mb/s on download.

We use our Roku player nightly to watch TV shows from Netflix and the picture is wonderful.

What else is there to say, it is cheaper than the competion, faster than the competion, and if you get the TV service it looks better to.

#######################

While it wasn't hard to actually order FIOS, it took several attempts to actually get it installed. First the installers failed to show up, and no one called. Then we had bad weather, then they wanted to wait an additional month before coming back out.

Once installed the first several months did not go well. The service dropped at least once a day. After repeated calls to tech support, who did not want to help unless I called while my service was down (not really possible), an FCC complaint finally resolved the issue. It turned out I had a bad box on the back of my house, and the connection to the box was overly tight which broke the cable (Or so the tech claimed).

With that fixed we have not had any further issues, or outages. We get the full 20/5 as advertised. The included Actiontec 802.11g router didn't have the power to reach my third floor (Small townhouse), so I have turned off the wireless in it, and gone with a Linksys WRT160N with DHCP disabled and simply used as a bridge. It works.

Netflix streams at 3Mbps, looks great. Hulu works really well, even on their version of HD. And we have now ordered the FIOS Television service. Which was actually even more difficult to get installed.

member for 13.7 years, 3301 visits, last login: a few hours ago
updated 266 days ago

Comments:

gregkillick

@159.118.91.x

contract lie

I was a 4 year customer all 3 items bundled service was great all 4 years
But when we renewed we had 2 years before retiring we were told that if we moved to another State
that did not have Verizion we WOULD NOT HAVE TO PAY THE EARLY TERMINATION FEE IF THE STATE WE MOVED TO DID NOT HAVE VERIZION BUT GUESS WHAT HAPPEN YOU GUYS DID NOT KEEP YOUR
PROMISE ,AFTER MANY CALLS YOU GUYS PLAYED HARD BALL SO NOW I'M RETIRED I GO ON EVERY REVIEW SITE AND BLAST WHAT YOU DID . JUST TO WARN THE PUBLIC HOW YOU HANDEL CUSTOMER SERVICE
xrobertcmx
Premium
join:2001-06-18
Sterling, VA

Re: contract lie

Did you file an FCC Complaint? It takes about 5 minutes and generally works.
--
I voted for Snoopy!