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Review by patt2k 
member for 4.3 years, 721 visits, last login: a few minutes ago
updated 155 days ago
 Ridgewood,Queens,NY
 $90 per month about 3 days "50/25 , actuall speeds 58-60 mbps / 30-36 up" "SUPER Deal 79.99+6.99 HD Box Rental Fee +Tax is around 90$ mo TV/NET"
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I switched from Time Warner Cable I had the 50/5 plan for 59$
the very next day when Time Warner sent me a letter , well not just me that they will be charging 3.95 modem rental fee I saw that Fios was at my adress so I few hours later ordered it!
Let's Compare:
TWC : 50/5 (59.99$)
Fios : 50/25 + TV , 79.99 (without taxes)
I am getting much better deal with FIOS even though bill is higher but I get more!
+100$ gift card after 3 months!
-- Upgraded to 75/35 (actual speeds are 84/35)
Customer service reps insisted they cant move over my 5$ discount but I went online and I could carry it over on the WEBSITE only.
With taxes it's 96$ for TV+75/35
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 Review by louist
member for 11.4 years, 2251 visits, last login: 24 days ago
updated 161 days ago
- Oakland Gardens,Queens,NY
- $69 per month
- (12 month contract)
- about 3 days
- "FAST INTERNET !!! Reliable. Rock solid Phone, TV and Internet"
 "CUSTOMER SERVICE E mail blocks port 25 no IMAP"- "GREAT PRODUCT, Reliable. Verizon: Please offer Encrypted Email Service and IMAP."
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Update December 2012
The Actiontec Router gave up the ghost. Constant problems. Contacted Verizon expecting less than stellar customer service but was was very pleasantly surprised at EVERY turn.
Their Chat support immediately shipped me a replacement router. Unfortunately, that particular box had a problem and they suspected there could be more to the issue so they dispatched a tech who showed up EARLY!. She verified the router problem and decided to go back to garage to get the latest model to provide highest speeds and reliability. She arranged to put us back on ethernet (instead of MOCA ) and made sure everything was perfect. She was fast, polite, professional and very capable.
Frankly I could not have asked for better support!
Verizon: You made my day! Thanks.
PS: You could still improve by supporting IMAP Email.
Update October 7, 2012
Great Internet Service. Rock Solid. Email not so great. No IMAP and they don't plan to offer it. This is poor choice and poor service to multi device customers who have iPads, multiple computers and smartphones. Someone at Verizon needs to wake up!
We have the previously offered 35/20 Premium speed. Generally get what we pay for or better. They no longer offer this option, only lower or higher speeds are available. It costs $69/ month, but we made that choice for premium speeds.
The Actiontec router eventually deteriorated and no longer stays in WPA or WPA 2 wirelsss security mode. However their technicians claim they can not fnd anything wrong and refuse to replace. ( We use privately owned router to service wireless clients instead at N instead of the Actiontech's G speeds).
Still the best in town though.
UPDATE April 1, 2011
Great Internet Service. Rock Solid over long term.
Equipment is reliable and the Router fine- don't believe all you read about the router- dig into the details and you will learn it has a strong feature set. Better if it were "N" wireless, which is not guaranteed- in my area, you generally seem to get get older "G" routers with no choice in the matter (some refurbished).
The DVR on screen TV Guide could and should be improved. It works fine, but is not very fast or user friendly in ablity to efficiently navigate and choose channel selections, channel restrictions and recording actions. DVR needs feature enabled to allow USER addition of external add-on HD capacity via USB or eSATA.
Phone Service is very reliable, though we choose not to use the voice messaging feature and do not know how well it works. (We simply prefer to use our own answering device - nothing against Verizon's feature itself)
Be not afraid of FIOS when compared to Optimum or Time Warner. It is very reliable and works well. I would not switch back.
UPDATE March 6, 2011
On reflection, very reliable over long term. 35/20 premium service now provides about 42 megs down and just under 20 megs up.
UPDATE July 4, 2009
We upgraded our Triple Play to add some channels in out bundle and to upgrade to new speeds of 35/20 last weekend.
The new down speed of 35 megs was apparently provisioned in a few days. However the up speed, which initially exceeded the 20 ordered, deteriorated by Friday to LESS THAN 5 Megs (which was my original down speed.)
May 26, 2009
TV and Internet service is solid and dependable. Rarely any hint of trouble. Internet Speeds are generally 19.6 or 19.7 down over 4.5 or 4.6 up on the advertized 20 down over 5 up "standard" FIOS service. Telephone service is rock solid.
We are MUCH happier with FIOS than we were after years as customers of Time Warner / Road Runner" service.
UPDATE August 18, 2008
WELL: we HAD an appointment to add FIOS TV to our current Double Play Internet and phone FIOS service TODAY (August 18, 2008).
In fact Verizon called us no less than 5 times to confirm the appointment. We of course confirmed every time and I scheduled today off for the install.
Sure enough, I took the day off and we waited for the 8 AM arrival. (Appt was 8AM -3PM).
We just called and learned that they CANCELLED the appointment YESTERDAY!.
Of course, they did not bother to call us to tell us that they cancelled. I just lost a day of work for nothing.
We insisted on talking to a supervisor. Same old trash - they decided yesterday that they would not be able to do it today so they just cancelled it and neglected to inform us.
We rejected their offer to make an appointment next month. We just told them that they can install today or we are cancelling the order.
Frankly until they get their customer service fiascoes and intolerable disrespect for customer time and work, they can forget selling my family the premium packages and three HD DVRs we ordered.
Time Warner is not excellent, but they never did this to us.
FIOS is excellent. Verizon customer service and administrative reliability is HORRIBLE!
UPDATE: June 6. 2008
Except for a single day problem, the service has been rock solid. The single problem occurred when there was a battery backup system (hardware) failure a few weeks after initial installation. Failure occurred around 8 PM one evening. Verizon arrived and replaced the defective unit by 10 AM the next morning.
There have been no issues since then whatsoever.
Original Review:
We ordered Verizon “Dual Play” Internet and Phone FIOS via internet on Tuesday. 9/25. They offered installation date of Thursday. I chose to delay the installation date till Friday, 9/28. We received at least 3 calls from Verizon on Wednesday and Thursday confirming the installation date and making sure someone would be home.
The installation tech showed up at about 8 AM on Friday. He was friendly, communicative and professional. I asked him to install the ONT in my attic near where my current phone lines enter the house. He was more than happy to oblige my requests.
The total install took about 5 hours. Phone service was very momentarily interrupted as expected. He spent most of the time running the wiring and installing the equipment in my attic. He installed the router downstairs and a few moments later, internet service came on line. (We ordered the 20/5 service and generally get about 20.6 Megs down and 4.7 Meg up).
The only hitch was that he was unable to get his SW application to correctly provide me with my primary ID and Password (Used for user account maintenance and to set up the sub account email addresses and passwords. He tried several times and gave up. He gave me a customer service phone number to get help. It turned out to be the wrong number (DSL not FIOS service), but they routed me immediately and the service was excellent. All done in a ten minute call.
The free router has 4 hard wired 100 base ports and has wireless support with both WPA and WPA2, but they are set up default to WEP. No big deal for informed users to adjust to personal preferences.
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Review by gunnar1954
member for 9.2 years, 275 visits, last login: 81 days ago
updated 161 days ago
- Perris,Riverside,CA
- $75 per month
- (24 month contract)
- about 6 days
- "Working great. Never had any down time."
- "None"
- "Great value! Just get it if it's available in your area!"
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We have a new home with tech. wiring built in to the house. It has never been easier to connect to the net. I now have the triple play and it works great.
I have 35/35 and I get 43/34 when I go to speedtest.net
The only problem over the last 3 years has been the AC adapter for the router that burns up every 1.5 years. I'm on my third adapter now. Verizon has replaced them for free so far.
6/30/12 Just got 150/65 installed, it's blazing fast! I get 155/69 on speedtest.net!
The cost with the $ 5.00 discount is $ 74.99 for the internet as a part of the triple play. The service took about 2 hours as the tech. had to install new equipment in the garage and a new router to handle the new speed.
12/12/12 After almost 6 months without any problems, I can only recommend Fios. It's blazing fast and it never slows down, no matter if we have 2 or 3 computers connected (even playing WoW) Recent test: »speedtest.net/result/2344300608.png
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Review by real_goose
member for 12.1 years, 2088 visits, last login: a few hours ago
updated 164 days ago
- Apollo Beach,Hillsborough,FL
- $109 per month
- (month by month)
- about 12 days
- "Solid Internet performance - usually works"
- "Painful install - abysmal billing - poor support"
- "FiOS works but I dread dealing with anyone from Verizon"
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3/31/12 Original Review
New house had option of Brighthouse or FIOS. FIOS had a better reputation and so far it's working out. I'm glad I studied the FAQ here, but I was still not prepared to understand all the install issues I would encounter. Billing and tech support have both been underwhelming.
I wanted the installer to install the ONT at the house NIB, but he said he could not install the power in the laundry room or the attic overhead. Even though he told me it wouldn't work, I insisted he run Cat5 for Internet from the ONT. The network interface location where the coax and Cat5 come out would mean Verizon would have to put the battery unit on a kitchen wall.
The ONT is on my separate garage and then both coax and Cat5 runs are direct buries underground to the network interface on my house. The cable run is about 100 feet from the ONT to the splitter in the wiring closet and then more than 150 feet back to the TV in the room over that garage. All wiring is a home run back to the structured wiring enclosure in the MBR closet.
I have been unable to reliably watch local HD channels via FIOS QAM on the TV over the garage. The channels are there, but the signal level is too low for most of them to stay locked in. The SD signals found on totally random channel numbers are solid.
I tried a chat with Verizon support which was an exercise in frustration. The first tech denied that FIOS provided signals over QAM. He sent me to sales who sent me back to a second support tech who told me Verizon will not take trouble reports for QAM signals and would not support QAM in any way.
My next trip down, I will take advice I got in a forum.that I can run my own coax to the ONT and split it there.. The run from the house to garage loft is very close to the ONT and I can use the existing coax or at least fish new coax along the same path.
My other alternative for the over the garage TV is to live without the Verizon feed and just use over the air HD. I'm less than 10 miles from the local towers in Riverview and can receive everything with trivial antennas. I will lose 1 SD station I want that is broadcast far north of us but carried on Verizon.
The installer had never installed a cablecard and was afraid of the TiVo. I had already set up the TiVo for my zip code and downloaded the preliminary data. I walked through the menus until he found the cablecard number he needed to enter. The whole process was much easier than my Comcast experience.
The other attractive thing about FIOS is we are not living full time in Florida so we can suspend and reactivate the account for no fees in Florida. They tell me I have to pay for a minimum 3 months every year. My account has been shutdown, but they didn't manage to suspend billing. After I got a bill I called and was promised it would be corrected, but so far it has not. The total time on the call was about 1 hour because the CSR had to get management approval for every step since it was over $50.
12/9/12 Update
FiOS is fine but I find Verizon very difficult to work with for billing or support. I lowered my tech support rating after a very bad experience.
Internet is still fine but I don't use Verizon DNS.
Weak TV in loft over the garage is now fixed after multi-day process to get a support call. I moved the FiOS box out there and could not get several channels. It took more than 5 calls over 2 days to get someone scheduled. Each call took more than 1 hour and always involved more than 2 transfers. Support is even more painful than was the install. The tech installed an amplifier that turned out to be defective and led to another comedy of errors and false claims about what must be wrong with my wiring. A different amplifier worked and now I get all the channels.
I wanted a second cable card for another TiVo, but I balked at paying for shipping. The sales agent told me I could drive to a Verizon store, but he told me the closest was south of Sarasota. Later I talked to a FiOS sales rep in the local mall in Brandon and he told me there was a Verizon store in the strip center across the street. I went in and got my new CableCard within 30 minutes after they entered my order and had to wait for it to 'take' in the system.
I called to get billing corrected and got almost no where. The first time I got about half the overcharges refunded, but I was informed the rep who told me there was no charge for the suspend was wrong. It cost about $20 to suspend and nothing to restart. Each call was very long as the person on the other end puzzled over the billing details. I was promised a manager would contact me within a day, but that never happened.
Finally in desperation I was ready to file a complaint with the BBB, but my wife convinced me to just forget about it. The amount is small so the effort is probably not worth it, but I remain irritated.
The other thing I notice that seems to make customer service hard for me is that I not have a Verizon phone number of any sort either cell or wired. Even though I had my account number they insisted on looking up my account via phone number and then told me they had to use other means to 'find' me. Yes I have a registered phone number with them, but they can't seem to use it unless it is a Verizon number.
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 Review by Miataman
member for 2.5 years, 1099 visits, last login: a few hours ago
updated 165 days ago
- Chelmsford,Middlesex,MA
- $250 per month
- about 15 days
- "HD quality"
- "support services (beyond abysmal) but online chat is superior"
- "Trade-offs at work, I guess"
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As a former VZ / BA / NYNEX / NET C.O. technician (retired) I expected more from the service side of the house. my bad.
This is an update after a year. picture is great, awaiting new sware update, so can't comment on that. Billing-wise, I'm now into my 2nd week of trying to get my bill straightened out. I replaced a non-hd stb with a hd-stb. My bill arrived and it increased by $ 120.00 !!!!!. It looks like my Ultimate Employee discount was removed, and other services added. Having spent years in the muck with them, I know what's going on. I know the only way to get it straightened out is to "keep on keepin' on". A call or two every day, perhaps a stop by the local FIOS store, I'll wear 'em down eventually!
Update: 02/11/2012....
Took 3 bill cycles to straighten out. I have actually talked myself out of adding some premiums for fear they'll mess the billing up again!
Update 12/08/2012....
Billing has been much better for at least a year, I have made changes, and all flowed smoothly thru. Cost is getting up there, but I'm loving the IPad viewing APP. took long enough to get though.
The few service issues I've had were handled smoothly via online chat. 
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Review by derekivey
member for 7.1 years, 209 visits, last login: a few hours ago
lodged 166 days ago
- Mechanicsburg,Cumberland,PA
- $121 per month
- (24 month contract)
- about 7 days
- "Fast connection, very good reliability"
- "Price is a little high"
- "Great service, watch your bills!"
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We've had FiOS for a little over 2 years now. Our contract ended in August but we received a call in July saying we could renew for another 2 years and upgrade from 15/5 to 25/50 for $15 more a month. We renewed online in July and opted to upgrade. Our first bill since the upgrade looked fine, however our second bill was about $20 higher than the price we were told (and also the price listed online). It turns out the price they gave us included some bonus credits that expired with our original contract. This was mentioned nowhere so I complained about the increase. Fortunately, Verizon honored the price we were originally shown. Great service, just make sure to watch your bills!
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Review by coyotama
member for 169 days, 1 visits, last login: 133 days ago
updated 169 days ago
- Dallas,Dallas,TX
- $180 per month
- (24 month contract)
- about 14 days
- "Very Fast, Low Latency, Great Customer Service"
- "DNS Servers, Routers, and Field Technicians"
- "You're Lucky If You Can Get It"
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I don't recall precisely how long it took to get the field technician out here to install, though my entire family remembers it as a very lengthy and botched process.
You ideally would be prepared with an electrician ahead-of-time to install CATV RG6 cabling, structured CAT 5e cabling, and modular analog telephone wiring throughout the household, rather than rely on the field technicians, who are no substitute for anything.
In addition, the "home gateway" residential-grade router that is issued to you, especially if it happens to be an Actiontec router, is largely a hunk of garbage, and you are better off paying extra for DirecTV or something for television rather than constantly futz around with the router.
The reason I say go elsewhere for cable television is due to the home gateway issued by Verizon FiOS is required to access TV Guide and Menu services essential for being able to use the FiOS TV.
Due to the fact that the Actiontec routers are worthless garbage, it is far better to pay more to get cable television some other way, and only subscribe for the broadband internet connection alone, maybe a basic telephone service for E911 services, but something like Skype for everything else.
I happen to like FiOS TV in terms of quality, whenever the Verizon-branded router isnt giving us problems.
My entire family has repeatedly called customer support, and we ended up getting the router replaced twice, and then upgraded (at additional cost), and that solved most of our problems.
The last major problem are the severely overloaded and unresponsive DNS servers that Verizon operates. I switched to Google DNS servers, and then to OpenNIC DNS servers for privacy reasons, and that solved almost all of our problems.
However, once you get it working, and minimize the issues caused by the worthless garbage routers they issue, and the overburdened and unresponsive DNS servers, the service often exceeds the "up to" speeds you pay for, the latency is extremely low, usually less than 14 milliseconds, sometimes even as low as 8ms in latency.
Verizon has gone out of their way, I am pleased to report, to ensure we were pleased with our service, they replaced the backup battery twice, replaced the ONT once, and replaced the router twice before they offered an upgraded router, which we went ahead and paid for.
The service, overall, is really great, assuming you have someone technically inclined in the household who can work around the DNS and router issues.
Although Verizon was very reluctant to drop the TV package from our account, they DID go out of their way to ensure everything more-or-less worked, so we let that slide.
We don't really watch TV very often, and there's usually nothing very interesting on, but I don't mind paying extra for it when we need it, for example, to receive election news, and things difficult to find online.
Overall, I am very pleased with Verizon FiOS, and am lucky to actually find myself in one of their limited service areas. My family plans to bump the service up to the highest level, 300/65 Mbps, once we've solved some unrelated problems.
I hope you find this review useful in your choice of broadband service provider, assuming you are lucky enough to have that choice.
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 | | rotuer issues? use ur own The rotuer is very simple for simple ppl. Its been able to handle everything iv tossed at it. If u want to use ur own router or special settings or what ever, when u change to 300 they have to come out and connect u via eithernet if ur not running it already, Just connect ur our router first and put the VZ one behind it, Just as long as it graps and IP and the coax cable is connected the STBs will get guide and menu. | |
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Review by hackysak
member for 11.1 years, 2546 visits, last login: 8 days ago
updated 171 days ago
- Stirling,Morris,NJ
- Contract price not specified.
- (24 month contract)
- about 120 days
- "Have had no problems since install. Internet is FAST, TV is great, Phone service now includes nationwide calling"
- "Cannot get static IPs without business service, Installation was a nightmare"
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[See bottom for updates]
The installation of FiOS service took forever mainly due to the distance of our apartment from the fiber splicing box (over 300 feet).. According to Verizon the contractors sent in to do the conduit installation did it wrong (they used the wrong type of conduit). What's more frustrating is I was told I was responsible for the distance from the splicing box to my basement (essentially through 6 other apartments). The problem I had is our building Manager didn't want to assist. As far as they were concerned they were Verizon contractor's who did the job so it's a Verizon problem. I had provided the building manager's contact info to Verizon but they refused to call. This was needed to get permission to access the garages from the other tenants that the conduit went through. Eventually this was worked out by the installers.
I had several trips from Verizon to get this installed over at least 4 months. They could not pull the fiber all the way to our apartment without breaking the fiber. The last attempt involved one of the Verizon managers and the original tech who came out the first time (four months prior). He couldn't believe that service still was not installed so he got his manager involved. FINALLY they were able to get the fiber through.
I needed to get static IPs for servers I run (and have had through all of my providers). In order to get static IPs I needed to go to a business service for Internet. Of course, business service costs more/month and it doesn't allow for a cheaper bundle price on the residential side. It's also a pain when calling into Tech Support since they always recognize the residential service but not the business.
Another hurdle to jump through was using my own equipment. I was told I could but no one on the tech support side wants to assist. I then found that my ONT was set wrong (one IP instead of 5). It was bad enough I had go figure out what was wrong on my own (using the BBR forums to assist) but then I had to actually CONVINCE tech support at Verizon. They did not want to escalate the case to a network tech.. It took my at least 5 calls before I got a support employee who knew of BBR and even knew of the post I was referring (posted by a Verizon tech).. He was actually able to get a network tech to increase the # of IPs on the ONT and I was set to go.
The Verizon group who handles DNS entries was amazing. I was able to send them an email and they had the reverse DNS entered within 24 hours. Also, the group who works with ARIN was just as good (in my experience). They unlisted my home address info (from ARIN's whois database) within 24 hours after I found out it was linked.
My problem with tech support is mostly with respect to the business side. It's surprising to me that they don't have better educated support people working to answer the business calls. In fact, from what I've gathered I am sent to the same exact people who work on the residential side. They don't know how to troubleshoot anything when the Actiontech isn't in the equation (this was during the setup). So far, luckily, my Internet service has been solid. Though I dread the day I actually have a problem and need assistance from Verizion Tech Support.
I've given them a 3 on tech support because they do have some departments that are FANTASTIC. It's the main FiOS tech support that needs to be more educated. I'd especially like to see tech's specifically for the business FiOS who can actually troubleshoot (or get you to someone who can troubleshoot) problems when other equipment is used.
We have a Tivo and the installers were able to get it configured and tested without too much trouble. Much better than Comcast. Also, they are charging only for the card rental (2 cards for the Tivo) where Comcast was charging one card as another hookup ($19/mo)..
No problems with phone service but I'm surprised that Verizon doesn't offfer (free) certain features that my previous VoIP provider did. Mainly, email alerts of phone calls and voice mails.
[UPDATE 01/19/10]
I just upgraded my service to the 25/25 package and I had lost use of 4 of the 5 static IPs I had. I'm guessing that a default config for 25/25 was sent to my ONT overriding the setting that allowed for 5 MAC addresses. Even though I didn't want to deal with this problem I have to admit I was PLEASANTLY surprised by the difference in Verizon's Tech Support dept. I had opened a few calls to them each with a different tech (since I was troubleshooting from work with someone else attempting to troubleshoot at the location of the circuit). None of the tech's gave me any hassle about not having an actiontec connected. Each one did their best (AFAIC) to assist. The last one, whom I talked to at around 8:30 pm, opened a ticket to be sent to the network techs in the morning. I posted the circuit ID and ticket # in the Verizon Online forums here on BBR this morning and pretty much got an immediate response from VZ_Brett. He checked it out and was able to get me back in business without any issues. I'm upgrading my rating of tech support as of today.
[UPDATE 12/02/12]
I wanted to note that going back a little over two years now, when I moved form the apartment to a house, the installation was painless. MUCH better experience the second time around. Our installer was extremely nice and did a great job with the outlet installation (professionally in the wall, granted, I paid for each outlet).
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 Review by jmich
member for 11.7 years, 4373 visits, last login: 1 days ago
lodged 175 days ago
- Toms River,Ocean,NJ
- $150 per month
- (24 month contract)
- about 14 days
- "All Good, Seamless cut-over"
- "None"
- "Love it"
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After Sandy killed comcast here I ordered FiOS. We were without cable for 6 days until comcast put generators on their pole power supplies. All neighbors with FiOS and generators stayed up. Video response is better (no lag), internet 15/5 is rock solid and caller ID on TV is a nice plus.
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Review by TenGauge
member for 183 days, 1 visits, last login: 182 days ago
lodged 183 days ago
- Stafford,Stafford,VA
- $190 per month
- (24 month contract)
- about 5 days
- "Fastest internet around, low latency, crystal clear picture"
- "Price?"
- "If you must have the best TV & Internet experience, FiOS is a must."
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I've had just about every provider out there over the past years. Comcast, Cox, Metrocast, Adelphia, DirecTV, Dish, Hughes Net....
FiOS absolutely trumps everything out there. The price is pretty spot on for what you get as well. For just under $200 a month I get 150/65mbit internet and every freaking channel imaginable in crystal clear HD. I never have service interruptions or equipment failures.
FiOS will be a requirement at every future residence.
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Plenty of Channels???? I call B.S.