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Verizon FiOS page on DSLReports
Six Month Rating

bullet 1931 reviews (1456 good) (142 bad)
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Review by cbrain See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost: $50 per month (12 month contract)
  • Install: about 1 days
Good "Professional install on schedule, stable, low latency, great speed both ways"
Bad "Verizon bureaucracy, bad phone routing, more concerned with procedure than customer satisfaction."
Overall "Flawless connectivity since 03-2005, Verizon does things their own way."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

-------update 06-15-2012-----------

My FiOS service was flawless all year. I'm now on a month to month basis. I reviewed the past years charges at contract end. Around the second month Verizon billed about $110 extra. I called and was told this was for their router. Verizon agreed this was an error and credited all but the sales tax. It wasn't worth another call. Everything else was as expected.

If Verizon could fix their flawed and aggravating bureaucracy, they would really become a great company I would be happy to buy more services from.

-------update 04-03-2011-----------

Got a gentle nudge back to Verizon when they terminated their wholesale agreement with DSL Extreme. Looking forward to a long, uneventful relationship.

If we can do internet with less drama this time ... I may just need to add Verizon TV service for entertainment.

»Review of DSL EXTREME by cbrain

-------update 03-30-2010-----------

A friend has worked for Verizon over 20 years. For the past two years she's lived in fear of being let go and is sure she won’t make it to pension. She tells me Verizon has warehouses full of FiOS TV equipment they expected would be in customer homes by now. I wanted to get FiOS TV well over 3 years ago. Verizon handled my calls poorly, gave me so much vague and downright wrong information I decided to wait until they were more experienced. I still don’t have their TV, dropped their phone service in December ’08 and now get my FiOS internet through a reseller.

A company that provides such great internet service deserves our attention and consideration. I love my DirecTV with TiVo and the price is right, but, internet is more important to me. I’d rather spend that money with Verizon.

Why does Verizon make it so hard on its customers?

For 3 years I made repeated attempts to convert my account from PPPoE to DHCP. DHCP has been available to my neighborhood for over 3 years. All new FiOS users get DHCP and can’t order PPPoE. Senior Verizon techs confirmed this is technically simple but there is no official procedure to make this change. Twice Verizon accepted my order to make this change, but failed. When I dropped my land line I was down 3 days and the rep promised I would come back online DHCP. NOT! At any point I would have added TV and kept the phone line if Verizon gave me what I wanted and packaged the change to DHCP with a 1 year additional commitment.

When a customer doesn’t have a phone line, Verizon requires auto billing to a card. Around 60 days after canceling my land line, my internet died. Turned out they did not have my card on file. The rep turned my service back on without payment when I again gave my number and expiration date. I asked if Verizon would have accepted this service change before getting billing info. The rep said no. I was unable to pay the balance on the website but was told Verizon would catch up on the next billing cycle.

About 4 months later I realized no Verizon payments had billed. I could see my account online but it wouldn’t allow me to complete a payment. I tried to make a payment on the Verizon phone payment system. Did you know they add a fee to pay by phone. The phone company charging an extra fee to pay by phone … ironic. Turns out I was not able to pay because I did not have a phone number. They no longer accept payment at a local office. After several hours on the phone over 2 days Verizon was unable to take my payment. I mailed a check. I had now alerted Verizon to the fact I was now about 5 or 6 month overdue and feared they may cut service before my check processed. I made another call late in the afternoon. I called the FiOS toll free number, pressed all the right numbers and eventually reached a very competent rep … in the copper department. She made an extra effort and was able to explain why my payments did not go through. My card number and expiration were on file but no CVV code. Verizon won’t process a payment without one. She was unable to make the correction in the database because only FiOS reps can make changes. She noted my check payment. In all these calls and contacts over the next month, not a single rep made an effort to correctly enter my card information as required by Verizon. Inertia? I made my next payment through my banks electronic payment system. Only took minutes to set up.

Around June 20, I scheduled Verizon to terminate my account on July 31 unless they could switch me to DHCP. I got several calls from retention reps but all were unable to get it done. My online account showed several tickets opened and closed on July 4 but no change. In mid July a rep called me to complete my requested change. She said she would need to cancel my service then open a new account but should be able to do both hopefully within an hour. She completed the disconnect order, gave me a confirmation number then started the new order. She asked me to wait for that order number when my line went dead along with my internet.

Eventually, we discovered Verizon was unable to process the new order because I had a "final bill" that was never paid. I told Verizon this was my only account but they wouldn't accept that. Turns out Verizon established a new account number when I disconnected my land line. There were several transfers between accounts but they still showed a balance due. Verizon never mailed or emailed this bill and this account did not show on the online account page I could access. Because it was over 6 months old they couldn't give details. I offered to put the amount in dispute in escrow with Verizon while we figured all this out. Verizon refused. Lucky thing I didn't have cellular or TV bundled on this account!

I ordered FiOS through a Verizon reseller and service was back up in about a week ... on DHCP ... without an on site visit. My first reaction was to forget Verizon, but, as I cooled off I thought it better to resolve things. I found my bills for the problem period. When everything was finally settled, I got two checks from Verizon. One for each account.

My private label FiOS internet service is still flawless. I'm finally on DHCP and keep the same IP. My trash is filled weekly with multiple copies of colorful FiOS promotional material ... many individually addressed. I can no longer order Verizon TV while I'm with a re-seller, but I'm happy. Is Verizon well served?

»Review of DSL EXTREME by cbrain

»Can't get anyone to take my money!

»Anyone sucessfully switched from PPPoE to DHCP?

»[northeast] PPPoE to DHCP

-------update 06-24-2009-----------

I decided not to settle for what Verizon was willing to allow me and insist on getting what they provide new clients by default. I was unable to get such a concession and scheduled account termination for 7/31/2009.

-------update 06-20-2009-----------

Everyone at Verizon is courteous and completely comfortable not resolving whatever you call about. Even if you are trying to pay your bill when their auto billing isn't, and their website won't. They simply can not complete an electronic payment when the customer doesn't have a phone number even though their policy requires it. Verizon seems to have designed the system to require at least 2 people to complete any task. The problem starts with an IVR system unable to deliver incoming callers to the chosen place. It then appears there is no penalty for any rep not fixing a problem but they can be fired for taking corrective action.without following all the steps. The result being ... I love the service but not the company. I will most likely go back to Comcast for a few months then come back as a new Verizon customer so I get speeds and DHCP they give all new users but wont give a loyal 4+ year customer.

-------update 4-07-2008-----------

Still working. If you never need to speak with Verizon, it is a great service.

-------update 3-14-2007-----------

It just works ... and works well.

Verizon customer service is as bad as their service is good. I can now get FiOS video. I made several calls for information. After getting contradictory, inconsistent and downright incorrect information, I decided to wait until Verizon has more TV experience. The good news is, I have no need to call about my basic service.

----------3-15-05 ------------------------

Verizon FiOS Review - originally submitted 3-15-05 by email but there was not yet an ISP category for fiber.

Original review, 2 month update and real time questions. »FIOS - First 7 days reviewed

My FiOS connection has been flawless since my install 3-08-2005 except for 1 16 hour power outage. Up time, latency, stability and speed all great. BBR monitor shows 100% up time with very stable pings from all 3 monitors. All my logs look good. My IP changes every time I reboot my router but have never lost an IP between changes. When I test or make changes the connection comes right back up but with a new IP from a very large subnet (no setting a range to get access to IP secured servers). Port 80 incoming is blocked (Verizon confirmed) but seems to be the only one. The Verizon supplied D-Link DI-604 works well with both FIOS and Comcast Cable. My router/firewall connected instantly on a test and has been on FIOS since the first night. My Broadband reports monitor shows a steady Verizon ping that looks like a rectangle; about .10 + ms. lower than Comcast from all 3 locations. Comcast graphs looked like a pretty mountain range. The latency is a better plus than the speed in comparing this connection to Comcast.

Verizon DNS works and is fast. Nice to know DNS can be an always on service. I set up 3 email accounts online. Simple procedure, names must be a minimum of 6 characters and the system gives the option for alias. I don't know how this affects your total accounts. The email accounts worked with Outlook and Verizon web mail immediately. I never really started using Verizon email because I have other options and Verizon firewall rules block some incoming mail, including Broadband Reports, without notice. This mail just disappears and Verizon support was unable to unblock my requested domains or IP's. Newsgroups work well, no limits and are fast.

Support: Support is enthusiastic and attentive but disorganized. Verizon provides a special FiOS number but the call routing has failed on all 3 of my attempts, the last in October for a DHCP question. My first call got routed to a rep that could not handle calls from my state. My second call failed the auto routing but I spoke to a friendly rep that didn't have an answer.

This hasn't been an issue because the service works so well I have never needed to make a problem call. Bottom line; what better review could I can give any support program!

Ordering: Seinfield could do a show about my attempts to order FIOS from Verizon humans. After 4 days I gave up and started a web order for an un-needed phone line. I was offered FIOS, chose a number, passed credit and set the install date online. I hadn't had a land line in over 2 years. Verizon policy allows FIOS without phone service but seems unable to deal with such primitive customers.

Installation: Verizon confirmed the install. The week before outside techs ran fiber to the entry point and removed the copper. Two friendly professional techs showed up on time and did a great job. They offered but did not make me use Verizon software. Set up a username & password. They left the software and instruction and would have stayed to help me if necessary.

Router: Works. Easy to set up and change. Has several features including port forwarding, dynamic DNS, filters and firewall. Port forwarding works well. The Verizon D-Link has predefined rules for commonly used ports. You need only enable the port and set the internal IP. The D-Link writes the port forward and a firewall rule. I'll continue to use my own router because of QOS and traffic shaping.

Cost: about $55/month including a limited phone line.

After my install I moved my workstations and server to the Verizon Wan. I then turned off my old routers DHCP, changed the internal IP and added my Comcast connection to this LAN. I could then configure workstations to use either gateway (Verizon or Comcast) or DNS to access the internet. This way I could have workstations on either Comcast or Verizon and route workstations out one connection and back the other. I shifted the connections between routers 2 times. Everything worked well and both routers worked as expected. Both connections were good but I kept Verizon.

FiOS would be the perfect residential service if Verizon offered a static IP. DHCP with a stable IP could be a good alternative. My reason for this is because many networks I access use IP authentication.

member for 14.4 years, 4186 visits, last login: a few hours ago
updated 281 days ago





The best part about FiOS IS the TV. Try it out. Maybe you can qualify for the free DVR and free standard box.

Review by Xanax2mg See Profile

  • Location: Garden City,Nassau,NY
  • Business customer Business customer
  • Cost: $300 per month
  • Install: about 1 days
Good "Best provider I have ever been privileged to use. Phone bundled, too."
Overall "If you have the bucks, go for it!!!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
Service was ordered on 29 December 2013 at 02:39 AM and I was online at
"500/100" in an hour. All set-up was done from Verizon's office. No tech visit needed.

member for 293 days, 0 visits, last login: 293 days ago
lodged 293 days ago


Review by Shady Bimmer See Profile

  • Location: Northport,Suffolk,NY
  • Cost: $43 per month
  • Install: about 4 days
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

December 2013:
I have now been a FiOS customer for five years and have just let my second contract expire. My first contract was for a full year with a second price-guaranteed year (this was not well publicized but was a short-lived extra incentive). I continued for almost another year out of contract without significant price increases.

I re-entered a new two year contract with 35/35 service a little over two years ago and very reliably achieved 43/34 pretty consistently to this date. The service has been rock solid. Total monthly cost is part of bundle ($40 for internet, plus taxes)

I still have the original ONT & Actiontec router functioning. The ONT still has the original backup battery that has lasted through two multi-day outages and a few many-hour outages. I expect this to need replacement soon but this will be a minimal expense as the battery is a commodity item found through many sources.

I have not had to engage support for network services. I did have a good experience with customer service when re-bundling on a new contract (Triple-play). I am watching my month-month pricing as well as bundle-deals before engaging another long-term contract.

December 2008:

I recently have been looking to reduce my monthly costs, and having phone/internet/tv with different providers was identified as not being the most cost-efficient with current promotions. My internet and TV had been with Optimum Online, but recently the video (TV) quality has been degrading so I chose to switch everything to FiOS. My internet plan is their 20/5 service, which is the standard for my area. This is part of a bundled 1 year offering, but the non-discounted price appears to be around $43/month.

Pre-sales: I had done considerable research, both here at BBR as well as with other sources, so I already knew exactly what I wanted and what the options were. The sales rep I reached at the toll-free number was mostly knowledgable but was unaware of a few items (he didn't know what a cable-card was, etc). I placed my order for FiOS Triple Freedom with him then called back the next day to add a cable-card (the rep I reached did know what it was and was able to add it to my order)

Installation: My install was scheduled for only four days after my order on a Saturday. Despite a winter storm passing through the installer still arived early, accepted my requests for location and enablement of the ethernet port (instead of using coax only). The install went quickly, was done neatly and professionally, and was complete without issue.

I received the standard Actiontec MI424-WR router, Rev D. The first thing I did after the install was verified to be working was to move this VZ router behind my Cisco 871, and connecting the 871 to the ONT ethernet port. The FAQ here was used as an initial guide for this. My VOD and guide information on my VZ-provided Motorola 6416 DVR work properly in this configuration.

So far Internet speeds are close to rated 20/5, typically being around 19.5/4.8. There have been no issues with connectivity, but it has only been a few days.

member for 12.8 years, 2624 visits, last login: a few hours ago
updated 294 days ago

·Optimum Online
·Verizon FiOS

Unbelievable! Verizon VIOS Quantum Internet Exceeds Expectations

My wired connection consistently downloads at 500-550 Mbps.
I upload at 100-150 Mbps.

My modem is connected directly in the wall and I use it for any WiFi
needs. It truly is an incredible modem.

In the other room, a high-end desktop with an internal WiFi Card downloads
at just over 400 Mbps and I always obtain 100% of the advertised upload speed.

I also enjoy FIOS phone service (bundled unlimited landline, including calls to
USA and Canada; the whole thing for about $190.00 USD a month without a contract.

Granted, I'm in an affluent area and I don't think there are many other users yet


Review by cstaten See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $89 per month (month by month)
  • Install: about 3 days
Good "ordered 1/08/2010 recieved it 1/11/2010"
Bad "the price had gone up to $99/Month"
Overall "It just works.... Lost it for 3 days during Hurricane Katrina"
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Whoo- Hoo I went from 3000/768 DSL to 50/20 mb fiber on a 6 hr install
***updated 1/2013....see below
Actiontec wireless 4 gigabit port router

install would have been faster, but there was no drop point in front of my house

Update 1/2013... Since the world didn't end 12/21/2012, I ordered an update to my speed
went from 50/20 mb fiber to 150/60........oh, I'm sorry the actual speed is 153/72. same price with disconts. It took 1/2 hour

I can get up to 500/100 mb in my area

member for 14.2 years, 525 visits, last login: 9 days ago
updated 302 days ago


Review by bronxlcsw See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $234 per month (24 month contract)
  • Install: about 4 days
Good "Rock solid speed, reliable price"
Bad "Dont even come close to paid speed on wireless side"
Overall "FIOS now available in more areas of the Boogie Down Bronx"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
December 2013

Sold house in NJ and moved back to Throggs Neck. Got the triple play 2 year contract with 150/65 internet and top package. Pay 234 per month but i think i gong to downgrade to 75/35 internet. Save like 40 dollars. Until they can develop a wireless router that gets the same speed as wired connection i am staying at 75/35. Cant wait for my $400 debit card.

July 2012 Update

Bought Home in New Jersey Elmwood Park. Got FIOS under a new deal which netted me free DVR for life. Recently signed up for FIOS Quantum 75/35 but i get 85/40 most of the time. TV has been rock solid but some pixelation here and there.

January 2011 Update. I moved to Throggs Neck Schurz ave near preston High School. ordered Fios under my name not transfer wifes account. So i get this great deal. Free Multi Room DVR the new 7000 series with the 500Gb Drive and 2 HD boxes plus 1 cable card. I get the top package which includes Epix , HBO. Cinemaz, and all the channels including NFL red zone. 2 year deal for 151 per month 3 televisions. 35/35 internet and reliable.

June 25 2009 Update: well Verizon Fios has upped the speeds again in response to Cablevisions Ultra service. In NYC Area its 35-20. However recent speed testing shows its more like 35/30. All bundled with HD extreme 400 channels and unlimited phone calling. 129 per month 2 year price guarentee and HP Netbook for free (New Customers) 99 dollars existing ones.... Best deal in town by far. The south Bronx is now the epicenter of the broadband wars and i am loving it.

Well before i get creamed and outed let me say i was wrong in my review of Optimum Online. In my review of OOL i said it was the best thing since sliced bread and that even if FIOS became available i would stay loyal to OOL. Well, my triple play deal ended and my optimum rewards discount only go so far. The economy made me do it. Switch to FIOS that is. I save about 100 dollars per month . No disrepsect to OOL. Its still the best in my view. I just made the move purely for economic reasons. I never got lower than 30/5 with cablevision and never had a major outage. The HD pic quality on fios is not that much better than Cablevision but the difference can be seen with the standard def channels. So far so good and i have had the service 1 week. The speeds are rock solid 20/5. I only have 2 gripes so far. first) The actiontech router they give you is only wireless G and does a poor job of sending the signal more than 30 feet. Second) In order to get the better 50/20 plan you have to pay for it separate as it is not allowed to be bundled. All three 3() services phone, internet and television(I have the extreme HD Package with 365 Channels) for 123 per month 2 year commitment. Oh they also send a 150 dollar debit card cash back.

Click for full size

member for 9 years, 604 visits, last login: 313 days ago
updated 316 days ago


Review by Libra See Profile

  • Location: USA
  • Cost: $172 per month (24 month contract)
  • Install: about 4 days
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Previously we had Verizon dsl and satellite tv. I was very satisfied with the dsl, but the Verizon bundles were very good.

We ordered Verizon fios triple play, which gives us internet, tv (the extreme plan) and digital voice phone. I'm not happy about the phone - you lose it in case of a bad storm, etc. but we have another copper line phone in the house.

The installation went pretty smooth. When I ordered it I wanted the newest DVR but the salesman told me I had to order that online for a fee. As the install was being done I tried to order the dvr and wasn't able to. I called Verizon and asked about this. They were very nice and told me they would waive the fee and get me the latest dvr, which they did. I was very happy about this. We had a problem with one tv and they sent someone out out very fast and he brought a newer version of the dvr for that set also. They were very good.

I have good speed and haven't had any problems with the fios internet. The only thing I've noticed is it changes the IP addresses for the computers. DSL didn't do this. I've gotten a notice from Windows twice saying the assigned IP belonged to something else. Windows fixed it immediately.

I'm very satisfied with Verizon fios.

The price I quoted includes some discounts for 18 and 24 months.

member for 11.2 years, 2159 visits, last login: 111 days ago
lodged 329 days ago


Review by suggy2004 See Profile

  • Location: Conshohocken,Montgomery,PA
  • Cost: $131 per month (12 month contract)
  • Install: about 4 days
Good "Great installers"
Bad "none as of yet"
Overall "Great for the money & options"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

Had Verizon DSL for EVER, no problems
Verizon rolled out Fios 3- 4 years ago, waited until now to sign up for it (Still to new)
They advertised there $99 for Quad play, I quickly jumped at it
From order to activation 4 day, order it online late Friday was able to get installed as early as Wednesday, b/c of work I opted for Thursday, Sent them an email they confirmed the date on Sunday
Details of my contract
Start Date : 12/2009 - 12/2010
Verizon freedom essentials - $49.99 / month
Activation - free
Fios internet 25 /15 - $64.99 / month
Install internet - free
Equipment - free
Fios TV extreme HD - $87.99 / month
high def media DVR - $19.99 / month
Standard def STB - $5.99 / month
Quad Play savings -($67.97) / month off / one year
$150 Visa prepaid card - free
free high def media DVR for 3 months
Total $130.98 Not including fees

Internet is Rock Solid / Tv is Awesome / Phone is Crystal Clear

Rec'd a call the day before install - install take 4 -6 hours
rec'd a call day of - installers will be onsite 12:30 - 1:30
Installers showed up ontime, very professional , very helpful
They had it installed in an hour

member for 10.7 years, 719 visits, last login: a few hours ago
updated 333 days ago


Conshohocken, PA
·Verizon FiOS

Current triple play as of 6/27

Out of contract:

Verizon Freedom Essentials $33.01
FiOS TV Extreme HD $57.99
FiOS Internet 25/15 $33.99
Triple Play $124.99

Inside Wire Maintenance $7.99
Set (SD) Top Box Rental $7.99
Multi-Room DVR - High Definition $19.99

Subtotal $160.96
Tax's $5.71
Total Verizon Surcharges $18.70

Grand Total: $185.37

Conshohocken, PA
·Verizon FiOS

Switched to Tivo w/1 Cable card

Statement Dated 1/28/2014

1/28 - 2/27 Triple Play Bundle Includes:
Verizon Freedom Essentials View Details $33.01
FiOS TV Extreme HD $72.99
FiOS Internet 25/15 $33.99

Triple Play Bundle Price $139.99

1/28 - 2/27 Inside Wire Maintenance $8.99
1/22- 2/21 Cable Card Rental $4.99

Monthly Charges Subtotal $153.97

Total Taxes, Governmental Surcharges and Fees $4.41
Total Verizon Surcharges and Other Charges & Credits $19.91

Grand Total : $178.29

Headed to Comcast / Xfinity for 2 years

Review by dezmoduo See Profile

  • Location: Oakland Gardens,Queens,NY
  • Cost Contract price not specified.
Good "reliable, consistant, fast"
Bad "none yet"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

We had 5+ meg down with Time Warner/Earthlink. Our apartment complex was wired for fios very early and we have 3 machines that are in use most of the time.
Downloads don't affect the rest of the LAN anymore.
We don't experience and losses when everyone signs on after dinner like we did with cable.
Included our landline on the fios but NOT the TV. We're 20/5 basic service. Everyone is happy. Price? I dunno, my wife pays the bills. We also have data plans on 3 blackberrys with Verizon.
Yeah, we're addicted.

UPDATE: This summer (2013) we dropped some premium TV stuff, got 50/25 Quantum, and saved 30-40/month. The speeds are consistent and usually clock over the advertised rate. Upload by as much as 10MB.

member for 11.9 years, 974 visits, last login: 253 days ago
updated 337 days ago




Beeping Battery

Battery for FIOS system (located in garage) was beeping. Beeping means you need a new backup battery. (This one lasted less than 2 years.) Customer service at Verizon quoted $43.98 for a replacement battery. I got a lead on a site where I could get a battery for less. The battery cost me $20.99 with free shipping. There is only a one year warranty, but, at worst, you'd replace battery for still less than Verizon's price. Website: www.replaceupsbattery.com Chat feature on the site is a plus.

Review by Gman200108 See Profile

  • Location: Glenmoore,Chester,PA
  • Cost Contract price not specified. (24 month contract)
  • Install: about 7 days
Good "Fast, reliable, good pings, no outages, great support & good price."
Bad "None."
Overall "Awesome service for a hardcore internet user, especially with high bandwidth usage applications."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Started out with the triple play bundle. 50/25 internet, HD TV (3 STB's), and digital phone.

Upgraded internet to 75/35.

Now upgraded to 150/65.

Ordering was simple, install took around 2 hours and we were up and running. Running on GPON, fast speeds, reliable, and low pings!

FiOS rocks!

member for 349 days, 17 visits, last login: 1 days ago
lodged 339 days ago


Review by banshee See Profile

  • Location: Albany,Albany,NY
  • Cost: $161 per month (24 month contract)
  • Install: about 3 days
Good "For me so far everything"
Bad "nothing yet"
Overall "saving 60$ a month, with 50/25 speeds"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

So far I'm totally satisfied with FIOS triple play and saving money too boot, at least for 2 years.. The speeds are great and HD nice and crisp, no rebooting my router and TV box once a week like with Time Warner..

It's been a few weeks now, this has been a dream for me, everything just works. The sales person that sold me the package called too see how everything was, that surprised me.. I don't have anything bad too say about Time Warner except too say no more rebooting my box or router and if you live in the Albany area and have a chance too get FIOS, jump at it.. I have the 50/25 package and my download & upload speeds have been right on with much better upload than advertised..

It's been awhile now, still happy with my service and speed. It's more than the speed I'm happy about, one of my neighbors stopped by the other night, he said my SD channels are as clear as his HD channels . He also loved the speed of changing stations on the remote, he also is paying 54$ more than me, but he also has 1 more premium (Showtime) than me. FIOS around me has helped the Time Warner customers, prices has gone down and their speeds has gone up.. Any TW users reading this, better speed and better TV makes for a happy customer.

member for 1.3 years, 682 visits, last login: a few hours ago
updated 339 days ago


Bronx, NY
·Verizon FiOS


Where you already a Verizon customer?Depending on what TV package you got that price seems a bit steep.
I know if you were just getting started with them they offer a great triple play package down here in the Bronx.
I was able to get 50/25 internet,Phone,and Prime TV package(which is all I need) for $ 82 @ month and a $200 debit card.Contract os for 2 years.

Albany, NY

Re: Price?

They said 121 or there abouts but after the tax the includes Cin HBO, rental of the boxes, I got the extreme package, I was paying 236 with Time Warner.



Yea probobaly because he is renting few stbs then add taxes etc..