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Review by chomper87 
member for 1.3 years, 65 visits, last login: 10 days ago
updated 139 days ago
 Clearwater,Pinellas,FL
 $105 per month- (24 month contract)
 about 4 days "Everything" "The installer technician rushed" "Get it. Get it now."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Update on Jan 31, 2013
-----------------------------------
Just a a few Speedtest images
From tonight:
»www.speedtest.net/result/2477284913.png
From last night (the 30th):
»www.speedtest.net/result/2474673625.png
Update on Jan 9 2013
-------------------------------
A collection of 5 Speed tests on YouTube:
»www.youtube.com/watch?v=pYYUb2BDSFc
Internet Options and decisions
-------------------------------------------
It's real simple. Fiber. It's even cheaper than my cable company in my county and the county directly south of me
Package, Ordering, Price
------------------------------------
ordered Internet 75 / 35 + FiOS TV Prime + CableCard online
totaling
about $105 a month.
Install
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Installer didn't have to do much. House previously had FiOS. I didn't want him to do much either. I will be doing some Cat5e and coax wiring soon.
Problem
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The STB Fees. So I have NO STBS! I have Computer, Xbox 360 and live tv on my XBOX 360 using Extender.
Conclusion
----------------
Do it now. If you can get FiOS, do it. Really if you have access to any fiber get it.
Flash Speed test:
»www.speedtest.net/result/2366715996.png
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 Review by rexbinary
member for 8.4 years, 4241 visits, last login: a few hours ago
updated 143 days ago
- Plano,Collin,TX
- Contract price not specified.
- "Fast, low latency, more bandwidth for a better price then any competitor"
- "None at all"
- "Better then any Cable or DSL connection hands down"
| Pre Sales Information:
Install Co-ordination:
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Value for money:
(ratings match consensus)
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I've had FiOS installed since 8/1/05 and to date I have had no problems or issues with it at all. I have the 15MB down and 2MB up package.
The install took about seven hours as they had a little trouble going under the driveway with the fiber, other then that the install went smooth. They supplied a D-Link Router, but I am using an Apple AirPort Extreme router instead.
I am getting a little over the installed speeds both up and down. Gaming is very nice, on many first person shooter servers my ping is 3 or lower. I have been accused of being an admin on gaming severs because of my ping. 
I am very happy with FiOS and I would recommend it to anyone that has access to it.
UPDATE 10/8/06:
After having FiOS for over one year now, I am still just as happy with the service. I have experienced no losses of service, other then one brief scheduled maintenance that was in the middle of the night during the week. I have lost power twice since FiOS was installed, and my telephone still functioned as advertised, no problem. FiOS is unmatched by any other service provider in my area.
The service uses PPPoE. Some people tend to consider this a negative, as in theory the PPPoE induces overhead to your connection causing it to be slower then say a DHCP connection. I am consistently getting my full 15MB/2MB speeds as advertised, and my latency is extremely low. Rumor has it that at some point my connection will be converted from PPPoE to DHCP, I will update my review then with any differences or lack of differences at that time if/when I am converted to DHCP.
UPDATE 8/29/07:
My service is still stellar. No outages or trouble to report, technical or billing. Still getting full speeds and low latency. No throttling or bandwidth shaping that I have detected. I am still on PPPoE, and the last I heard they decided not to convert original customers to DHCP as it was just unnecessary work and cost. I have no complaints about that at all, as it has caused me no grief of any kind. I simply cannot express how happy I am with my FiOS service.
UPDATE 4/15/08
I upgraded to the 15/15 service on 11/26/07 which costs me $59.99 a month. The service is still outstanding, and I would never purchase DSL or Cable again by choice. Still no outages to report since 8/1/05.
UPDATE 10/19/08
Everything is still working perfectly. Still running 15/15 package with my Apple AirPort router. No outages to report. To say I am pleased with the service would be an understatement.
UPDATE 8/10/09
I have upgraded to the 25/15 package. Everything is still working great and no outages to report. But on this upgrade, I having a hard time reaching my maximum bandwidth. I have called Verizon twice to verify I am provisioned correctly and I have also ran the FiOS Optimizer under their favorite operating system Windows. I am still investigating if it is an issue on my end, and I will report my results.
UPDATE 9/12/09
Lightning Strike! Sounded like a bomb went off in my backyard. Took out all the FiOS equipment plus my router, two switches, and the Ethernet port in two of my desktop PCs.
I called Verizon Friday night. They quickly concluded I would need service and scheduled a technician for Sunday morning. To my surprise the technician arrived about 7pm Saturday night. I was very pleased.
The technician said my FiOS equipment was five generations old and replaced all of it including the battery. It took him about an hour to complete the work. I replaced my old router with an Apple Time Capsule 1TB, and I replaced my old switches with Cisco 5-port 1GB switches.
I am now getting my full 25/15 speeds. I do not know what corrected the issue but it could be one of three things.
1) The ONT had never been reset since it was installed in 2005. Maybe if I had reset it, which I planned on trying, could have possibly corrected my speed issue.
2) My five generations old FiOS equipment was replaced with current equipment. Maybe my old FiOS equipment just couldn't handle those speeds.
3) My router was replaced with a much more current router. Maybe my old router couldn't handle those speeds.
It could be a combination of 2 and 3 as well. Either way, Verizon's service was outstanding. Not only am I back up and running quickly, but I am now getting my full speed.
UPDATE 3/30/10
Everything has been still working very well for the most part, but I have had three outages since all my equipment has been upgraded. That is more outages then I have had since I have had the service installed before the equipment upgrade.
All three required a call to Verizon to reset the ONT, and one call required the ONT and the dataport itself to be reset. All three times phone service was unaffected. I will ask them to investigate if I have any more issues with connectivity.
UPDATE 10/13/10
I've experienced a couple of disconnects since my last update that required recycling the ONT, but they have become rare now. I believe the newer equipment I received after the lighting strike is just not as good as my old equipment. Regardless, I am still very happy with the service. I am still getting consistent speeds and low latency.
UPDATE 5/11/11
Service is still superb. Still receiving my full speeds with no throttling or slow downs, and the same great low latency. I have still had one or two disconnects since my last update. I am convinced my current revision of ONT is just not as reliable as what I had the first few years of service. Still, I have not even considered looking at alternatives. Go FiOS Go!
UPDATE 11/17/11
Happy Thanksgiving! My FiOS is still running great. No disconnects or issues to report. Still great speedy service. No equipment changes to report. Sorry this update is so boring, but a boring update means great service in this case.
UPDATE 6/2/12
Summer time is almost here, but my FiOS is still delivering awesome speed without breaking a sweat. No outages, disconnects, or issues to report since my last update. I am still on the 25/15 tier and still getting full speed. Rumor has it new speed tiers will soon be available. I will post an update if I change tiers to let you know how it goes. As usual, I still highly recommend FiOS!
UPDATE 1/27/13
This is going to be a rather boring update, but in this case boring is good! No issues to report since my last update. No outages, no slowdowns, just great service! I have been lazy and have not yet called in to have my speed upgraded to one of the new tiers. I will make another update once I do that an let you all know how it goes!
Comments:
 | | Thanks for the updates Nice to know things are still great 6 years down the road.
I'm 1 week in as a new customer. Still loving the 150/35 (155/50 actual)  | |
| | |  5 to 7 megs
Seems fishy to me. | |
| musk5
join:2005-09-22
Plano, TX | Not happy in Plano Very unhappy today, both voice and data have been down 14 hrs+ so far ...have received two estimates for neiborhood issue to get resolved and both not met. (even received an automated voicemail 8 hrs ago indicating incorrectly issue had been resolved. What if I had to make a 911 call from fios data line?
Have received conflicting information from my 3 calls to customer support. Hope resolved soon | |
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 Review by synthd0rk
member for 275 days, 8 visits, last login: a few hours ago
lodged 143 days ago
- united state
- $139 per month
- (24 month contract)
- "Been using FiOS in Phila Region since 2009 with mostly uptime"
- "Doesn't always cooperate with TiVo"
- "Might consider other options in future: Package is EXPENSIVE."
| Pre Sales Information:
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(ratings match consensus)
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Came from Compuserve dialup to VZ DSL in 2000 and then to FiOS in 2009.
It was nice to get FiOS, though the Analogue Sunset was kind of bittersweet. No Looking back though.
We use a TiVo HD and have only had a few problems with the signal. Channel offerings seem kind of random in general. Would be nice to be able to customize more.
Internet has been fairly reliable with mostly uptime. SERSIOUSLY insecure at time of install with no tech support for getting things straighted out right in the event of a rootkit.
Battery for the Voice lines causes some annoyance from time to time.
As far as ways to move data, "television," and voice go an overall good experience.
I do a fair amount of artistic multimedia work and need to be able to move those files from home to servers, etc. So far VZ has not let me down on this front.
I'd recommend if you can afford, but for basic Television, Internet, and Voice there are cheaper and less overblown services that might suffice for non-power-users.
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Review by cstaten
member for 12.8 years, 518 visits, last login: 77 days ago
updated 149 days ago
- Brooklyn,Kings,NY
- $89 per month
- (month by month)
- about 3 days
- "ordered 1/08/2010 recieved it 1/11/2010"
| Install Co-ordination:
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Whoo- Hoo I went from 3000/768 DSL to 50/20 mb fiber on a 6 hr install
***updated 1/2013....see below
Actiontec wireless 4 port router
install would have been faster, but there was no drop point in front of my house
Update 1/2013... Since the world didn't end 12/21/2012, I ordered an update to my speed
went from 50/20 mb fiber to 150/60........oh, I'm sorry the actual speed is 153/72. same price with disconts. It took 1/2 hour
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 Review by johnnylakis
member for 10.6 years, 159 visits, last login: 64 days ago
lodged 153 days ago
- Brooklyn,Kings,NY
- $67 per month
- about 2 days
- "Fast!"
- "????"
- "Great Value for the money"
| Pre Sales Information:
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(ratings match consensus)
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Verizon came out, did the install, no charge, no commitment. You get the best deal when they call you. The salesman offered me $59.99 per month for life! No Commitment so long as I don't change packages. That price gets me 35M/35M Internet, plus unlimited local and long distance calls and all the calling features. Superfast connection! I highly recommend.
The modem goes out often, but they Fed Ex you a new one and gives you a label to Fed Ex pack the old one!
Right now I have Directv, but if FIOS calls me again with another offer, I may switch my TV to FIOS also!
Comments:
| | ? How much do you pay separately for DirecTV ? | |
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 Review by QED
member for 5.4 years, 2470 visits, last login: a few hours ago
updated 159 days ago
- Carrollton,Denton,TX
- $120 per month
- (24 month contract)
- about 12 days
- "Fast with low latency, Support in US"
- "Pricing"
- "Great service and support"
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1/11/13 Update
Glad to be back with FIOS. Great speeds, low latency and it just works.
I hated going from no contract to 24 month contract, but at least the price is locked for a while.
As long as they so not price themselves out of the market, I will continue with them.
Internet and TV
*****************
Consistently great speeds with no speed degradation. I had a minor problem, and they found the problem nearly immediately. So scripts, a real person that could think on their own.
I've used several different hardware firewalls, and they all work great, unless I mess up the configuration.
I have multiple devices connected (PCs, Wii, Xbox 360, SPA3102) and do not need to enable QOS for VoIP when all are sharing the connection (5/2).
I was one of the first in the neighborhood to have FIOS and have not regretted it.
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 Review by scrummie02
member for 9.1 years, 3231 visits, last login: a few hours ago
updated 165 days ago
- Arlington,Arlington,VA
- $145 per month
- (12 month contract)
- about 7 days
- "Works good now, something wrong with the actiontec"
- "support sucks, finally got someone who knew what I wanted"
- "Product seems to work somewhat, support is awful"
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(ratings match consensus)
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I scheduled an appointment and a technician came out. I ordered one HD DVR, one STB and one digital receiver. The installer came out and installed the HD DVR and one STB - which he didn't put in the right place and he never ran the COAX or connected the final digital receiver. So now I have to call to set up another call to have them extend the COAX for the second STB and run the extra STB upstairs.
To top it off I have ethernet connection ran from the ONT to the actiontec already and asked the support technician to switch me over. The first one said I have to unplugg my COAX completely and lose my TV and the second technician asked why I wanted to do it and put me on hold for over an hour and 15 minutes.
This is unacceptable and I will be switching my television service over to Direct TV as I've had them in the past and their service was good.
As for internet I have a choice of either them or COX so I have to evaluate my needs and decide whether or not I want to switch.
update: After dealing with two different technicians and being on hold for over two hours I finally talked to a CSR from Salt Lake named Taylor. He was very helpful and sat online with me for 45 minutes switching me over to the ethernet connection. My ationtec kept dropping the connection on the COAX side and the VoD and DVR were slow. After switching to ethernet I switched my router to my OpenBSD atom router and plugged the WAN port of the Actiontec into my gig switch and it picked up an IP from my internal network and got network connectivity. Now my internet is blazing fast, my VoD works like a charm and I'm running my own firewall that is stable and fast.
That being said, my speeds my other TV still needs to be hooked up. But the internet and the STB I do have are working great.
Comments:
| | Subject For ppl like you know enough to want to use ur own rotuer and what not should know HOW FIos works. When u call here in tech support Most ppl dont know that much and have to ask other ppl. I bet that first person who put u on hold was from Salt Lake. Most of them dont know anything about anything but there are a few that do, glad u got 1. TV is great no need to switch from a bad installer. WITCH we will send anotehr tech out to get working. CUZ rules are IF theres a coax jack IN the house they have to get it working if thats where U want the STB to go. Good ones conenct all the coax most only do where u are going to have the box at. BUt he should have at least insatlled it... not much I can say about techs like that other then we need to fire them and hire better ones. Hope U dont have anymore issues. | |
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Review by thefoxbox
member for 8.6 years, 53 visits, last login: 169 days ago
updated 169 days ago
- Irving,Dallas,TX
- Contract price not specified.
- (month by month)
- about 21 days
- "Amazingly fast and a great value for cost per Mb."
- "None anymore (please read updates)"
- "Pricing is fantabulous based on the speed I'm getting. If FiOS is available, get it."
| Pre Sales Information:
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(ratings match consensus)
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Update 1/1/2013:
FiOS is still just as reliable as it was back in 2007. Still not even one minute of downtime. Service is always the advertised speed I'm paying for, if not faster. Never any slowdowns on weekends/evenings, unlike cable. Their new speed tiers seem to be a little outrageous to me. The lowest-price speed is overpriced beyond belief (at least in my area -- 15 down/5 up is not worth $70 a month no matter if the service is available 100% of the time) so I would get at least the 50/25 plan. I currently have 25/25 and that's more than enough to stream from multiple devices.
Review from Dec 2009:
I have had Verizon FiOS since December of 2007, so I've had it for over eight months now. (I've updated this again as of Dec 2009) I originally signed up for 15/2mbps but just upgraded to 20/5 today. (Upgraded to 25 down/15 up in Q1 2009)
Got FiOS installed and it was a lengthy process. They drill a box on the side for battery backup. I'm sure there's a reason for it if people want phone service but I don't care since I have my own VOIP company. I digress.
I just wish it didn't take about six hours to set up. It took longer, granted, because I signed up with TV as well, so otherwise it would have probably taken only about four hours...
The guys didn't set up anything on my computer. They seemed to be in a hurry. I figured out most of it and got it all set up. I'm still discovering that I can add more features and just enabled my main e-mail account about six months after having the service.
The service is reliable. I don't remember sitting in front of my computer and having any genuine downtime. About once every other month, I have to reboot the router but that takes me away from the Internet for only 45 seconds every 60 days. That's not bad at all. (Update: I haven't had to reboot my router in almost a year as of Dec 2009)
Fast speeds, but during/right after I use p2p, my ability to browse the Internet is horrible! It speeds up again but I barely set it up at 30KB which should hardly take a toll on my bandwidth. I could do 100KBps comfortably. Oh well. (Update: This was a problem with my uTorrent software that throttles all bandwidth. They think I'm full of it but it only happens when Scheduler is enabled)
Great connection otherwise. Nice, fast downloads. During "peak" times I'm not affected at all. I don't live in the ghetto; it's about an average neighborhood, and most people I know have gotten Verizon installed at their house around here, so I'm grateful that I am always getting my advertised speeds. I paid about 55 for 15/2 and I now pay 60 for 20/5. $5 diff for 5mbits more? sure! (Update: I now pay $65 total for 25/15 as of Dec 2009)
Only thing that bugs me is calling Cust Svc. You need to speak to so many different departments to get anything done and most of them transfer you erroneously to other people. One time, I was on the phone with VZ for 1 hr and 40 minutes... about 1 hr and 10 mins was just holding while being transferred to 5 different people. They're just too big of an organization with an archaic way to route calls.
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Review by rootzoned
member for 1.6 years, 14 visits, last login: 58 days ago
updated 173 days ago
- Ashburn,Loudoun,VA
- $200 per month
- (24 month contract)
- about 6 days
- "Everything!"
- "Had to move house just to get it :)"
- "Why would anyone ever use anything else?"
| Pre Sales Information:
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(ratings above consensus)
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Verizon Business FiOS 150/35 package with TV service (Multi-DVR, 2 addl. HD boxes)
After living in BFE for the past 6 years with nothing more than Satellite (crap) or a T1 ($700+/month expensive), moving back in to town and getting hooked up with 150 meg FiOS feels like the first gasp of oxygen after a near-drowning incident.
Ordering was incredibly easy. Simply by visiting Verizon's website I choose a Business package to get unrestricted usage and a Static IP on a 2 year contract (small discount). I also added TV service which I'm not sure I'll keep, so I choose the no contract option. All of the costs were clearly laid out up front including showing the difference between the first bill (which includes a partial month and install costs) and subsequent bills. I had no problems completing the order.
Pre-Install. Verizon sent me 5 different e-mails within 4 hours of the initial order, each full of useful information. They have a website that takes your order number and zip so you can view your order's current status at any time. Verizon took great steps to keep me up to date with the install, sending additional e-mails daily, a text 2 days before and called me twice (one from a call center, one from the actual installer) the day before. The installer also called when he was about 30 minutes ago, to let me know he was on his way. Additionally, the afternoon before the install a Verizon tech came by the property to verify the location of their cables, where the ONT would go, etc. I have no complaints about the pre-install.
Install day. This was the day after I moved in to a new house. Not only was Verizon's tech on site but I had flooring, movers and plumbing work also being done at the same time. The Verizon tech took it all in his stride and worked around the other people without any complaints. He discussed the location of the inside gear up front and left the areas clean and tidy. When he was done everything worked as expected. The only problem with the install was that the laptop carried by the Verizon tech was so old, it couldn't possibly tell you if your circuit was 50M or 150M. It only had a 100M Ethernet port on it for one thing.
Post-install. The evening of the install, Verizon called me to verify everything had been completed to my satisfaction and that the installer had given me everything I needed to use my new services, and the information I needed to contact them should I have any problems, which he had done.
So what do I get for my money? I ordered the 150/35 FiOS package. I had a little trouble finding a test server that could keep up with both the up and down tests. speedtest.net reads over 150M down consistently (sometimes up to 155, usually around 153), but gets the upload wrong - usually in the 20-30M range. Verizon's own internal test site shows the download as low but the upload as 60M+. Speakeasy agreed and showed a low download but a high upload. Combined the 150/35 circuit looks to be giving me 155/60. Not bad
The supplied router is an Actiontec MI424WR-GEN3G. The connection is Ethernet and I plan to replace it with some higher end gear in the future. That said, it will suffice for most people. It's certainly not a bottle neck in my current set up.
In conclusion, if you can get it, if you can afford it, why haven't you ordered 150M FiOS already?!
UPDATE (2011-11-29):
About 2.5 weeks in: Internet - GREAT. According to my router I've downloaded about 1.5TB of data (yes, TB, not GB) and uploaded about 60GB. Still getting single digit ping times to major sites, still getting 155/60 speeds. I've never had so much of a hint of a slow down at any time of the day.
TV: Not so great. Don't get me wrong, there's nothing "wrong" with the TV service, its that I just don't like the FiOS DVR. It's horrible. I'm coming from a Series 2 TiVo, which is way old school (SD only!), but the FiOS DVR interface.. it hurts. It also misses shows, which is unforgivable in a DVR. The service would probably be great paired with a TiVo, but I'm not going to lay down the cash for a new TiVo Premiere (or 3) to find out. Instead, I'm saving 80 bucks a month by dropping FiOS TV, DVR and 2 HD receivers. Luckily I chose the no contract option for TV knowing this was a possible outcome. I'll be streaming the few things I still want to watch since everything is available on-line somewhere at this point. I'm leaving my original review score as is, since that's really only for the Internet service anyway - TV was always a thrown in extra I didn't really care about much anyway.
UPDATE (2012-12-28):
Just after the 1 year in mark I was able to upgrade to Quantum, so now I have 300/70 (actual 314/73) and I'm still just as happy as ever. I've also upgraded to 5 IPs and have 4 devices with direct/public IPs and the 5th being the Verizon supplied router for all my 'desktop' systems.
I do have one small problem, after I canceled the TV service a couple of weeks in (it was no-contract) my billing has never been correct. There is an almost $200 charge that has been sitting out there ever since. Each month I just pay the new charge and leave the ~$200 and Verizon doesn't seem to care. I will fight them about it one day in the future, perhaps.
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Review by MacAlert
member for 8.2 years, 2384 visits, last login: a few hours ago
updated 182 days ago
- Flushing,Queens,NY
- $200 per month
- about 14 days
- "Everything"
- "Nothing!"
- "If you have it available, get it."
| Pre Sales Information:
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(ratings match consensus)
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Had FiOS installed 4/26. It's like my tv has a new life. Internet speeds have been rock solid no matter what or how many things I'm doing.
So far from the 2 times I've had to use them, customer service has been great and my questions/problems were resolved within!15 minutes of my call.
Missing a couple of channels but it's worth it.
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Verizon Service
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