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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1949 reviews (1462 good) (147 bad)
bullet Submit a review by email click here
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Review by GeekNJ See Profile

  • Location: Waldwick,Bergen,NJ
  • Cost: $45 per month (12 month contract)
  • Install: about 18 days
Good "Fast and low latency"
Bad "Install was less then stellar"
Overall "Updated 11/2007 - Still fast and reliable"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
Placed my order online on 10/29/05. Got an email confirmation on Monday 10/31. Selected install date of 11/9. Sunday before install 2 folks came and ran the fiber from the pole to my house. Weds comes and the tech shows up on time. Needs to replace the overhead wire the prev techs ran over the weekend because they used underground wiring and not overhead wiring. Gets the ONT installed and cuts over my phones before heading to lunch. After lunch he finishes the install and I check my speeds - 4mb down - no where near the 15mb speed. Techs think it's my computer, which it isn't. We swap routers, cables, etc. 2nd tech shows up and we use his computer - 4mb down still. We reboot the ONT, PON and Controller (I'm the only one on it they say). No luck. Set me to 30/5 - my upload increases but download still the same. Techs leave for the day.

Over the next week, nothing much happens other then one tech swaps out the ONT and tests the speed and it's still poor. I'm on with the Fiber Solution Center in Virginia each day making sure they are working on it. Always start out with "Are you sure it's not your computer..." and I cut them off. I tell them where there's packet loss, etc but it doesn't register. I was getting about 8% packet loss to my first hop after the Verizon supplied router.

I finally get a good rep that understands and becomes my advocate, along with a Verizon employee from this site. It took a couple more days but he got the right people involved and listening to what I was telling them. Even though they had already swapped my ONT, they came out again and did it a 2nd time. Absolutely no difference - a waste of Verizon's time and resources. They finally started paying attention to my info and though I've been told there were 20 people on a conf call the final day, some were still questioning if it was a customer issue. Silly wabbits! After a week, they determined the likely cause within the CO and scheduled an overnight outage to resolve it. I woke up the next morning and speeds were pushing 15mb.

Since the issue was resolved, things seem fine. I don't really need email or web hosting as I pay for my own domain and hosting. Newsgroups aren't really important to me.

I didn't have any issues on Optimum Online where my connection was stable and speeds were fine, but I felt it was worthwhile to switch to become familiar with the technology (probably got more of a lesson then most) as well as do what I can to make sure each company feels pressure from customers to keep things as competitive as possible.

I'll update as time goes on or as service changes.

------------------------------------------------------------------------

Update 9/24/06 - Service has been relatively flawless. I've bumped up the connection reliability to a 5. Still on PPPoE though they supposedly are looking to convert to all DHCP. Had a phone issue last week where we had no service. Had to call two times and took a day but they resolved it on their end. Something to do with a switching error. I'm leaving texh support as a 4 rating due to multiple calls needed on our part to resolve a Verizon issue. Verizon's mail has had some issues but I don't use it and only know because of posts here which I then check to see if I'm also impacted.

Service was upgraded to 20/5 and all seems fine, usually getting that speed consistently throughout the day. I'm not impacted by routing issues like some others in the northeast with routing going through Texas for more local requests.

Update 11/12/2007 - Have had FIOS Internet service for 2 years now and ongoing service has been extremely solid. No outages that I recall.

Phone service (POTS) remains solid and reliable. Much more reliable then my copper was. It would go out whenever they did work on the pole outside my house.

TV service has also been solid though HD content is lagging behind Cablevision at this moment. Announcements from Verizon indicate 2008 should bring more HD.

Update 4/26/14 - Switched back to Optimum saving $90/mo for same services with CV.

member for 14.3 years, 6950 visits, last login: a few hours ago
updated 276 days ago

Comments:

Review by CapeFish See Profile

  • Location: Wimauma,Hillsborough,FL
  • Cost: $130 per month
  • Install: about 1 days
Good "Fast internet, good no contract triple play promotion, reliable so far"
Bad "Customer service still too complicated, TVEverywhere server, Nickel & dime you"
Overall "FiOS is a great product if you can get through the Verizon maze"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Bright House
July 2013: I ordered FiOS 50/25 internet service online as part of a Triple Play that included TV and phone service. Install was the next day and went well...other than for some wiring labeling mix ups (brand new house) on the TV coax that caused signal issues. That was the fault of the home builder and not Verizon, though Verizon corrected them next day free-of-charge.

The tech installed an ONT on the side of my garage where the builder terminated the coax and two Cat-6 runs (one for internet and one for phone). A contractor did a nice job of trenching the fiber from the node in my side yard to the garage earlier in the morning. He used coax for the internet instead of the Cat-6, but this can be changed in the future as he prepared it for either a second phone line/alarm phone line or ethernet connection from ONT to router. My Actiontec gateway was installed and has worked flawlessly. The WiFi signal blankets my home and the ethernet drop to my office is great. Install took about 2 hours from arrival to departure.

One aspect of Verizon Florida's install is the installer leaves you their business card on a magnet for your fridge. I didn't realize you could call the installer directly for 30 days (or any repair after that) and they will try to make a house call to take care of it. Nice idea to not deal with Verizon's massive CSR phone maze.

I will note every Verizon employee I've spoken to on the phone told me where they were, with 90% being in Tampa and one I've spoken to in Texas. Thumbs up to having US-based support. The only ISP issue so far has been with Verizon's TVEverywhere server having an outage yesterday (no MAXGo, WatchESPN, or BTN2Go) and it was corrected after a few hours.

Speed tests have delivered low (below 50 ms) latencies and speeds above 50 download/25 upload. Verizon's Speed Test has latencies below 20 ms, downloads near 60, and uploads near 30 consistently. The other option, Bright House Networks, offered 90/10, 60/5, 30/2, and 10/1 internet packages. By comparison, FiOS offers me 15/5, 50/25. 75/35, 150/65, and 300/65 internet packages in my neighborhood. In the future, I plan to take advantage of FiOS built-in MOCA network to add ethernet connections to a PC in a bedroom without ethernet. Verizon has definitely made this a power user service!

Update 4/6/2014: Started having some issues with Verizon's router. Speeds were half of normal and latencies rose. Found a bad splitter, which has been eliminated. Seems like the problems have returned here a few days later. Think I may call Bright House...

Update 4/16/2014: Verizon asked for a last chance to fix the issues, they will be heading out tomorrow. We will see if we can get things back working right. Turns out the higher uploads were needed for work stuff.

member for 8 years, 1583 visits, last login: 1 days ago
updated 286 days ago

Comments:

VashTS

@bhn.net

Please go back to BH.

So you just had it installed and already had a bad slitter, fixed that and still having issues? If its within the first 30 days you can get a tech back out there to find and fix the issue for free. IF not then please come back to BH. You can get 90Mb down and 10Mb up. A full 10Mb up. Cant beat that anywhere.
CapeFish

join:2007-01-16
Wimauma, FL
Reviews:
·Bright House
·Verizon FiOS

Re: Please go back to BH.

Never had Bright House before. It's been about 8 months since I had FiOS installed and they did not want to come out to fix the issues for free. Wanted to charge me for a service call. I did have Bright House installed today (FiOS currently set to be turned off on the 10th) but having issues with connection dropping out at :28 past every hour. Nothing's perfect

VashTS

@verizon.net

Re: Please go back to BH.

There you go. In a few months when you get tired of BH crap you can go back to Verizon and get everything fixed for free. Just call within the first 30 days.
mikeluscher159

join:2011-09-04

Re: Please go back to BH.

I don't like this case of Verizon's piss poor Tech support either
....But why don't you just spend the $20~ for some good quality replacement splitters? I hate saying this, but IT IS a better internet service
Customer service on the other hand (rolls eyes) isn't Big Red's strong point these days

VashTS

@bhn.net

UR a cool guy.

They used good stuff when I had it. Ur in FL to so im going to assume they used the same where you are. Things can and do go bad, maybe it was a bad one? Depends on who you get in tech support. Get a actual Verizon rep and ur good, get a contractor and ur going to have the worse time of ur life. Best of luck to you buddy.
CapeFish

join:2007-01-16
Wimauma, FL
Reviews:
·Bright House
·Verizon FiOS

Re: UR a cool guy.

During the Bright House install, we found that the Verizon coax connection had to be redone. Found that the builder of the house ran an extra Cat 6 ethernet out there which my Verizon installer never used. If I ever go back to FiOS, I'll suggest they use that instead of the coax.

VashTS

@bhn.net

Re: UR a cool guy.

U mean the coax Verizon used that was already in the house? Cuz thats what everyone does, use whats already there. Maybe it was bad from the beginning? Techs use coax and Moca unless you the Cat6 there, now that you know its there they can use it if you ever switch back. ALSO reading from ur review of BH witch im happy every things working there just fine, please tell me you didnt have another modem connected at the same time. You know the rules when using Fios and its on Moca? If you were maybe that was the internet issue. But thats neither here nor there, you have BH now. Good Luck!
CapeFish

join:2007-01-16
Wimauma, FL
Reviews:
·Bright House
·Verizon FiOS

Re: UR a cool guy.

It was a brand new house, so Verizon terminated the cabling left for them by the builder. When they put the connector on the coax, they did not attach it cleanly and it eventually slid off causing the issues. It's been corrected, so that's good.

The main Cat6 was there for internet, but the tech left it alone. He did use another Cat6 run for the phone. Verizon actually sending someone out would have solved this since it was not easily accessible to me.

The MoCA network was setup by Verizon so it didn't (I assume) interfere with the router getting data from the ONT and the connection issues affected all the devices (ethernet, wifi, and moca) at the same time. This worked well and having ethernet via coax using MoCA is a great feature!

I have BHN for now and it's working well, but having learned this makes it easier to understand why the FiOS service deteriorated like it did for me. They keep contacting me to try and get me back. It's a service, I go with the more convenient option for me, hence why I don't do contracts. The FiOS reconnection offers are pretty good, love having this level of competition!

ITALIAN926

join:2003-08-16
kudos:2

Re: UR a cool guy.

Are your internet issues, wired, wireless , or both?

Review by cuda74360 See Profile

  • Location: Halethorpe,Baltimore,MD
  • Cost: $114 per month (24 month contract)
  • Install: about 13 days
Good "fastest internet I've ever had, TV looks great, phone is crystal clear"
Bad "STB interface leaves a lot to be desired, slow Netflix during Prime Time"
Overall "great service"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

UPDATE 3/29/14

Still working well. Extra fees have raised my bill to $115.

»www.speedtest.net/result/3404235209.png

UPDATE 04/05/11

I bought a second TiVo to replace my STB and ordered a CableCARD for it. The install went great, and I was able to return my STB to a local Verizon store.

I now have no need to connect coax to the router, and internet browsing seems to be faster.

UPDATE 08/28/10

I initiated a support chat with Verizon complaining about my slow DNS, and they sent me a new router. The replacement is a Revision E and the DNS query times are much better than the Revision D it replaced.

UPDATE 08/24/10

My wife asked if we could switch back to our old DSL service. She said that the internet has been slow ever since we got FiOS.

Further troubleshooting determined that DNS queries, when sent to the router, take 300ms+ to resolve. Local addresses (like my network printer) take 15ms to resolve. A query directly to either of VZ's DNS servers takes 12ms on average to resolve for most sites.

Unfortunately, the Actiontec insists on setting itself as the primary DNS server. I have entered the DNS settings statically into our Mac's network settings for now. This bypasses the Actiontec's DNS proxy and solves the issue. But this solution doesn't work for my Roku... it can only use DHCP and has been running quite slow since FiOS was installed.

UPDATE 08/20/10

My service was installed today. I had already pre-installed RG-6 "home runs" to my 2 TV's and ran cat5e to where I wanted the router to go. I also had a board mounted and ready for mounting the ONT in my basement.

The tech agreed to mount the ONT in the basement and made quick work of running the aerial drop from the pole to my house. To reach the ONT, he simply enlarged the hole where my old phone service entered the house.

He didn't have installation software with him that would work on my Mac, so he had to use his laptop to activate my account, STB, and CableCARD. Once that was done, the internet came on immediately and the STB soon after. It took about 15 minutes to activate the CC, and the TiVo works great with FiOS!!!

The tech was here for about 3 hours, start to finish. I am very satisfied with every aspect of the install.

So far, I'm getting 20Mbps down and 5Mbps up.

»www.speedtest.net/result/922350175.png

FiOS TV looks great. With the TiVo, I can set one tuner to an OTA channel, and the other to the FIOS version. Then I can switch tuners and A/B them. I can't tell a difference between OTA and FiOS. Much better picture quality than DISH Network, by far.

I'm not a big fan of the FiOS set top box in our bedroom. It works fine, but the guide leaves a lot to be desired. I guess I'll have to get another TiVo for that TV eventually.

FiOS Digital Voice is very loud, but clear. I had to lower the volume on my phone to get it close to where it was with my old service.

----------------------------------------

I ordered the FIOS triple play over the weekend. It is a 2-year contract for $89/month. The $108 total monthly cost is their estimate after fees and taxes. I'll update it once I get my actual bill.

For phone: I chose FIOS Digital Voice.

For Internet: I chose the 15/5 package.

For TV: I chose the Prime HD package.

I have a TiVo hooked to an HDTV and an SDTV, so I need a Cable Card and a SD box. The website didn't have the option to select a CableCard, so I initiated a chat. The chat representative told me CableCards cannot be ordered online, but that I can call once I get my confirmation email and have it added to the order. He told me to select "No equipment" for that TV. Once I got my confirmation email I called the number provided, and talked to one of the most helpful customer service agents I've ever talked to. I told her that I was calling to add a CableCard to my order. Because I selected "No equipment", she was able to easily add the CableCard to my order. She acted surprised that the CableCard option wasn't offered online, and went over all of the specials/promotions that were available to make sure I knew about them. At the end of the call, she mentioned that my SD box was free for 1 year. When I told her that the website didn't mention that, she said "I know... I just fixed that for you."

member for 6.2 years, 227 visits, last login: a few hours ago
updated 304 days ago

Comments:

Review by benjamin See Profile

  • Location: New York,New York,NY
  • Cost: $50 per month (12 month contract)
  • Install: about 5 days
Good "First-rate reliability, excellent speeds and latency"
Bad "Not inexpensive, especially when unbundling or with basic TV packages; installation will take the full scheduled window"
Overall "The best available service in the city, worth the price"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Vonage
·BroadVoice
I was the first person to get FiOS installed in my building and I haven't looked back since. Not only are the speeds as good as advertised, but the network has been extremely reliable since installation about 18 months ago. There isn't much to add, except that latency varies but is usually acceptable.

I should also note that my installation was done with standard coax (cat5 from ONT to main box, then coax to modem), which works fine even for the upgraded speed options (except for the very top ones). At the time I got service, this was the only option. Installation took a long time but, in my case, was done meticulously.

Highly recommended. If you want or need a premium TV package, you can get a great deal on bundled services, too.

member for 14.1 years, 3304 visits, last login: 7 days ago
lodged 306 days ago

Comments:

Review by jackintosh11 See Profile

  • Location: Philadelphia,Philadelphia,PA
  • Cost: $180 per month (24 month contract)
  • Install: about 18 days
Good "Reliable, fast, great price."
Bad "No data usage info, not available in all areas."
Overall "Get it if you can"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·Comcast
I ordered 75/35 internet, voice, and TV Extreme. The price is $180 a month with a HD box and a multiroom DVR, and includes a $250 gift card, and requires a 2 year contract. The order process was very simple over the phone. The installer arrived at around 9 AM of an 8 AM to 12 PM window. He left at about 2:30. It took about 3 hours to run the fiber cables and install the Optical Network Terminal. However, I live in a house where the lines loop around through a neighbor's backyard before coming to my backyard, so this process might be shorter depending on where you live. After the ONT was installed, the installer had to go to the neighborhoods fiber distribution hub to activate the line. When he got back, I went and set up the router while the installer prepared the cable boxes. The phone worked as soon as the line was activated. One of the TV boxes got messed up during a firmware update, and needed to be replaced. Fortunately, the installer had extras of every piece of equipment for this purpose. The TVs didn't take long to set up. The internet connection needed to be activated, and the activation was very quick. I highly recommend using your own wifi network if you have N wifi or better. If you use your own router, you may need to change it to use bridge mode or DHCP with addresses other than 192.168.x.x. The internet speeds are great, the quality of the TV is great, the voice line is nothing special, but the voicemail can be accessed online. The TV boxes are made by Cisco, the router is made by Actiontec, and the ONT is made by Alcatel-Lucent. I didn't order a backup battery but they gave me one for free. If you get internet speeds greater than 100 mbps, an ethernet line will most likely be used to connect your router to the ONT. Anything less, a coax connection will be used if it exists. If you have old or low quality coax lines, you might need to get those replaced.

member for 337 days, 3 visits, last login: 317 days ago
lodged 318 days ago

Comments:
TL

join:2014-03-22
Broomall, PA

Too much!

Why would anyone pay that much money for that. You need to go to Comcast.

Review by sonofsmog See Profile

  • Location: Ontario,San Bernardino,CA
  • Cost: $195 per month (24 month contract)
  • Install: about 1 days
Good "Faster than advertised, and that's FAST."
Bad "Top tier sports channels require HD Ultimate package (i.e. TWC Sportsnet)"
Overall "Pricey, but not as much if you don't need HD sports (NFL, Redzone, ESPN, etc)"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have had Verizon FIOS since before they even had a cable franchise agreement in my city, (Ontario, California.) since 2005. The service has always been the fastest and made me the envy of everyone who is unable to get it. The bottom line is until recently I wouldn't even consider moving anywhere without FIOS. It's just that fast. Now I could maybe live someplace with Google fiber, but that's about it. Once you go big you can never go back.

member for 11.3 years, 105 visits, last login: 5 days ago
lodged 348 days ago

Comments:

Review by Rook008 See Profile

  • Location: Far Rockaway,Queens,NY
  • Cost: $169 per month (24 month contract)
  • Install: about 12 days
Good "High speeds, Solid equipment, Good prices (bundled services)"
Bad "Disconnect between Verizon's phone reps and their website."
Overall "New customer deals are great with Fios."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Ordered Verizon Fios Triple Play, which includes:

"Quantum Internet" 75/35 speeds (Actiontec MI424WR Rev. I)

"Digital Voice" Phone service

"Ultimate HD" TV package (Three Motorola HD QIP 7100 1 Set-Top Boxes)

Went online and ordered Fios on October 10, set up an install date of Oct. 22, from 1 to 5 PM.

Verizon sent me some mail confirming my appointment, and followed up with an e-mail as well. So far, so good.

The Install:

About 90 minutes before the beginning of the install window, a tech calls to see if it was ok for him to start the install early. He arrives at around noon and we walk around the house pointing out where everything is located, including the original phone line, the TV's, the PC and the previous providers' (TWC) cable wiring. He gives me some options and we decide on a plan for the installation. He gets to work.

He runs some fiber to the side of the house and installs the ONT there, drills a hole in the side of the house and installs the backup battery stuff inside the house near a power outlet. He connects the ONT to the old phone box outside to feed the existing phone wiring inside.

He connects the old coax to the ONT (outside) and puts a 4-way splitter on the other end (inside) for the 2 TV's and the router (coax connection). There's a small TV near the splitter that just gets OTA signals right now, but the installer said I could just get a box from Verizon to hook it up with the extra port on the splitter. That was a pretty good idea on his part, as I ordered a third box from Verizon a while later.

He hooks up the set-top boxes to the TV's and sets up the Verizon remotes to turn them on. He sets up the router and runs some software from a USB stick. He says he wants to install some software (including Verizon In-Home Assistant) that I could look through and delete if I didn't want it. So far everything checks out and is working.

He answers a bunch of questions I had and explains a bunch of stuff about the set-top boxes, the remotes, and the router. He says he'd be sitting in his truck for a little while doing paperwork if I had any more questions.

The whole process from beginning to end took about 2.5 to 3 hours.

The Service and Equipment:

The internet speeds are great. I'm getting slightly more than the promised download and the connection is stable. Downloading a 1GB file in 2 minutes instead of 15 saves a bit of time. The Actiontec router has a couple of complicated configuration pages, but a little time taken to understand them gives good results. There's also a lot of information in there about the STB's. Wi-Fi range is adequate. User-name and a few passwords (router config, WPA2, WPS Pin) are listed on a sticker on the bottom of the router. "admin" and "password" are no longer the defaults to get into the router's config pages.

What can I say about the TV and Phone portions of the triple-play except that they work as intended. HD Video on the TV looks just as good as it did with TWC cable. The guide works well and is relatively quick. There are a lot of On-Demand options available as well.

The Motorola STB is huge (17" wide) which I wasn't expecting. It barely fit in my TV stand. It has a good compliment of connections in the back (HDMI, Component, Composite, Coax, Digital Audio out, Optical Audio out) which is a plus. Logitech has the STB in it's database so configuring my Harmony remote was pretty simple.

The Digital Voice phone service sounds as good as my old Verizon land-line did. Unlimited calls to anywhere in the US or Canada (and Puerto Rico, I think) is a plus.

Cons:

Losing NY1 (a cable news channel in NYC) was a bit of a tough pill to swallow.

The information that I got from the Verizon website is not the same information that I was given over the phone. The site doesn't work for a lot of stuff and tells you to call Verizon, where the reps have different information and pricing schemes. It's probably a good idea to check both before ordering if you're considering Fios.

The MY Verizon website is great when it works, but errors out often.

While the price I'll be paying is cheaper than standard TWC pricing (not introductory or "deal" pricing), it's still pretty high.

Other thoughts:

The installer was knowledgeable about the TV and Phone aspects of the triple play, was very professional, and was very patient about answering questions. I think he did an excellent job.

He re-used the existing coax to the TV's and the PC, which he said was in very good shape. I had run new RG-6 to one TV and the PC a week before because the old RG-59 wasn't looking too good. If he had to run new coax, I think Verizon would have charged me for the install and it would have taken longer.

I will update this review with the final price per month (after taxes and fees) as soon as I get my first bill and if anything about the service changes.

Any questions, just ask.

Update, July 2013: Went from "Extreme HD" to "Ultimate HD" and added a third STB. The total monthly cost listed above is accurate and includes all taxes and fees.

NFL Redzone is included in "Ultimate HD" as well as a bunch of movie channels.

All three aspects of the triple play are still going strong, no problems to report other than Hurricane Sandy causing me to lose power for about 20 days. Even though it wasn't Verizon's fault, I was issued a credit for that time period. That was pretty cool.

member for 12.9 years, 5135 visits, last login: a few hours ago
updated 351 days ago

Comments:

Rook008
Miles To Go
Premium
join:2002-02-05
Far Rockaway, NY
Reviews:
·Verizon FiOS

Test Results

Speed Test:




Ping test:



--
"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken

Review by PhoenixDown See Profile

  • Location: Fresh Meadows,Queens,NY
  • Cost Contract price not specified.
  • Install: about 14 days
Good "Awesome speeds, TV is snappy and responsive, good quality."
Bad "I wish I had it five years sooner???? What's not to like."
Overall "Its FIOS, what more do I need to say??"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

The quality of FIOS speaks for itself.

The internet speeds are phenomenal as one would expect but its the FIOS television service that really caught my attention. Picture quality and experience are a huge step up from what I was used too.

Technicians were friendly and knowledgeable and did a great job installing everything.

Awesomeness all around.

member for 11.6 years, 6206 visits, last login: a few hours ago
lodged 360 days ago

Comments:






Review by greatwhite See Profile

  • Location: Orchard Park,Erie,NY
  • Cost: $99 per month (12 month contract)
Good "loving the fiber"
Bad "8 years and still goes like hell"
Overall "75/35 upgrade from 50/10 for next to nothing"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Upgraded to 75/35 from 50/10, What a difference..!!!
Had some issues with getting the system to accept the provisioning but once the router and ONT rebooted the problem was solved and we were warp speed ahead and peaking around 85/35..!!

member for 14.2 years, 231 visits, last login: 75 days ago
updated 361 days ago

Comments:
patt2k

join:2009-01-16
kudos:1

too high or what?

Wait what are you paying 99$ for? just 50/25?

I pay for TV Prime HD + 75/35 84.99 w/taxes 96 something.

greatwhite

join:2000-11-04
Orchard Park, NY

Re: too high or what?

That's for the 50/25 and FIOS voice..!!
Just wondering where you are and if you have voice on your contract too..??

the quote they gave me for the package with tv was for 2 room DVR and HD for around $150.00

starcaptor

join:2000-08-19
East Northport, NY
Reviews:
·Verizon FiOS

Gigabit router

I called tech support and complained of low speeds on my new 50/25 service (which is actually more like 60/40). My speed tests only showed 32/28 (same as my original package of 25/25). They ended up just sending me the gen3 router (Rev. I) overnight, which is the gigabit one with the N wireless (red).

The wireless on it is REALLY high performing...more than you would expect from telecom equipment. It matches the throughput on my E3000 router running DDWRT on the 2.4 ghz N band (around 57 mbps on a different floor).

I signed a contract (finally had to lose copper...sign). I am paying $85 a month for 50/25, digital voice, and Extreme HD with HBO and Showtime included. I have a corporate discount of $10 so its actually $75 a month.
patt2k

join:2009-01-16
kudos:1

Re: Gigabit router

now tell me the secret how you are getting Extreme HD for same price I pay for PRIME HD please lol.






Review by old_wiz_60 See Profile

  • Location: Bedford,Middlesex,MA
  • Cost: $141 per month (24 month contract)
Good "good speeds, good quality TV, good Tech Support."
Bad "Billing Service abominable,but can be corrected with patience, recently unstable"
Overall "After two good years, FIOS has gone downhill."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have had FIOS for 1 year now in Bedford Mass. I was an early adopter. Installer was not familiar with my MAC, but I handled that part of it. I have only lost the connection once or twice and that was due to local power failure that left the entire neighborhood dark. I have not used tech support at all, so my rating for tech support is a guess. I have the lowest tier, 5MB, which was fine since I was on dialup. I have the dlink 624 router. Their website said it would not work wireless with a MAC, but it worked just fine. I suspect they say this so they don't have to try to do tech support. I don't use the verizon e-mail or their 'verizon central'. A little confusion on the install, they did it in two days, first day installed wire and the box outside, 2nd day inside. I ordered via web.

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Updated 12/11/07. We upgraded to triple play with FIOS TV on 12/3/07. Interesting setup, needed new router (which they provided) since the schedule is received via the net. Saved a bit of money due to triple play (had Comcast before for cable). They were late arriving, but did call, and techs apologized and said other install went over expected time. Contrast to the original install, the techs knew more about the system (which isn't surprising as they've had time to learn the newer stuff). FIOS Tv runs fine, at least as well as Comcast, and we get more channels for lower price. No problems since install.

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Update July 25, 2008. Now we have billing issues. In May, they raised the price of the internet connection by disconnecting and reconnecting, ignoring the fact we signed for two years. (Billing tried to fix it, but apparently they can't.) This apparently caused rest of system to think we no longer have the triple play. Our monthly bill went from $ 138 to $ 180! I'm now planning to dump FIOS TV; it's not worth the new prices. The billing people try to help, but they are stuck with a computer system that is hideous. FIOS TV is now $80 per month, where before it was $62. I can't figure out how they can get away with raising prices after agreeing to keep the price for 2 years!

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Updated July 28. After speaking with a Verizon rep they told us the billing system is known to screw up like this. They apologized and told me they would issue a credit and it will be correct next month. I'm happy they can correct the billing - the service is great otherwise.

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August 25, 2008. Not surprisingly, the Verizon billing is STILL screwed up! Despite repeated calls and "promises" to fix it, Verizon is unable or UNWILLING to fix it. Our bill should be 141 per month according to the Verizon reps, but this time it is $169. They are simply unable to fi x the billing system and I am getting very very tired of having to call them EVERY SINGLE MONTH to complain. The billing people TRY to help, but they are totally stuck with a system that . I guess it is time to finally file a formal complaint with the State public utilities. Verizon is simply unable to fix their own errors, or unwilling to do so.!!!!!

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September 8, 2008. We checked with Mass Department of Telecommunications, and they said to write to Verizon first, so we did that and got ahold of a supervisor who said the only way to fix the problem is to do a new Triple Freedom package. He went ahead and entered a new package. Today I get a e-mail from Verizon stating that we haven't accepted the TOS for our new package. I did this then re-read the mail from Verizon and found out that the new plan was for a ONE year contract, where the orignal plan signed in November 2007 was for TWO years. So Verizon has again managed to screw the billing. We're also going to be billed "partial month" for service change, which usually is not well pro-rated and costs more than it should. On top of all this, due to the disconnect/reconnect (again) we got a SALES call from Verizon trying to get us to 'come back' to Verizon! It is so sad, because when you talk to the Verizon people they REALLY TRY to help, but unfortunately they can't really fix the billing system. It is so frustrating since the service itself has been so good; phone, internet, and TV have all been top quality. We expect more hassle with Verizon to keep trying to get the original contract price and period, but I suspect we will just wait for next month's bill and go to the Department of Telecommunications and file a formal complaint.

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Update 9/15/08...Well, Verizon's Customer Advocacy people called us after I complained to Mass Department of Telecommunications (public utilities) and e-mailed two contacts provided here via IM from two Verizon friends or employees. I explained the situation, and they understood my point of view perfectly - I had a two year contract and they should honor it. Next a supervisor from billing called, and said that it is impossible to get the two year contract anymore, but instead they would give me the one year contract at the original two year price and then a credit so I'd pay that price for 2 years. They fully understand my reasoning, especially when I pointed out that if I was a contractor for Verizon and tried to get out of a two year contract they would never let me get away with it. They promise my monthly bill will be no higher than it should be for the term of the original contract. Our monthly bill goes out this week, so it should be interesting. I'm expecting to have to call them a few more times until the billing settles down. I suppose it's acceptable, but it just sounds like the billing system is causing them so much trouble. Why can't they fix it? I'm certainly not the only person having these troubles. The Verizon reps have all been polite and helpful and do their best, but it's sad to see they can't simply fix their billing system.

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Updated 10/20/08. Surprise? Despite promises from Verizon that my bill would be no more than 141, this month they charged me for $168! Verizon is very good at appearing to care, but in fact they really don't want to fix it. Despite complaint to public utilities, e-mails to various Verizon executives, they are overcharging and we have to call every **** month and argue with them again and again. If there was a workable alternative I would dump them in a heartbeat. Comcast is available, but they are probably no better or worse.

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11/11/08. Finally they have the billing straight. It only took from July to November, numerous phone calls, numerous e-mails, and not one but two complaints to Mass Departent of Telecommunications and Energy (public utilities). sheesh.

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11/3/09. Billing has been correct for almost a year now. However, I'm running out of the 'introductory' price, so I don't know if it will go up soon. The connection continues to be stable, good speeds, and TV works well.

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1/21/10. The HD SetTopBox died yesterday. It would go off, then come back on blank, then restart itself then work for a few minutes, then die again. Did live chat with Verizon Tech Support agent Eva in Texas. She sent a reset and all seemed well. Half an hour later it died again. Back to live chat and got Eva again and she said we'll just send you a new STB and you should receive it Friday. Received the new STB this morning (Thursday) and installed with no problem, used the web based self install page, entered the code and it ran for 10 mins or so and now all is well. The new STB is a little different, but works fine. Very happy with the Verizon Tech Support.

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4/25/2010. Price increases have now raised the monthly bill to $ 165. It went up $18 in just one month. Unfortunately there was no new features or anything, just a higher rate and an invitation to log on to their site to look at new and exciting options (which of course are not free). I'd try to drop some options, but that would probably send me back to billing hell.

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11/30/2010. We are receiving messages from Verizon saying that our 2 year contract is up and inviting us to renew it. While we're happy with FIOS, we also know that if we want to change anything while under contract it will be a terrible mess in billing so we will probably just leave it alone and not renew.

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06/21/2011. Our router died; no lights at all. Called Verizon and spoke to support and they shipped a new router; no hassle and no difficulty. It arrived in 4 days, but to be fair we called on Friday afternoon amd it arrived the following Tuesday. Replaced the router and re-configured but didn't use the Verizon assistant since I'm on a Mac. The router has been fine since then.

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09/21/2011. No issues since replacing the router. We're considering reviewing our account and options viz TV packages, but don't really want to go to the hassle.

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04/23/2013. Bill shock today..Our monthly fee, in one month, went up $21. We've decided to cut some of the programming, but trying to do it via the Verizon web site is extremely difficult - they have huge web pages with large type and graphics and you can't view the whole page even on a 24" monitor. We were partly successful, but were not able to do everything we were trying to do. We had the Verizon chat person helping us, but we lost the connection to chat 3 times and the third time we got a different person who had no idea what was going on. We will have to try to call them tomorrow to fix it. I HATE having to call Verizon - it is a huge pain to reach the right people and then to get them to be willing to actually help us.

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Updated 05/03/13..Downgraded to fewer channels and cut the movies out. We thought of upgrading the internet connection to 25 mb, but found out that's only available if you have a higher tier TV service. I think they don't want people to switch to watching tv via the net since they want people to pay high prices for TV. Also wondering how soon they will start capping the internet; they don't want people downloading movies from iTunes or Amazon Instant Video since that means they will not be buying pay per view movies from Verizon. They did move us up to 15 mb tier, but it's turning out to be very unstable. We have to reboot the router at least once a day. Maybe the old router just can't cope with the load?

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Updated 01/26/2014.. FIOS internet and TV have gone downhill in recent months. The internet and TV will drop and the router shows no connection...Call support, nothing wrong on our end, they open trouble ticket, then a couple of hours later TV and internet are working again and they cancel the trouble ticket. They were saying "possibly construction"... on Sunday?? We lose internet for about 2-4 hours around once a week that we notice; it might be more, just could happen when we are not using it. Very annoying. We now have backup for the TV - an OTA antenna for the times when FIOS is dead. Phone still works though.

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