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Review by TheOtherPete 
member for 11.9 years, 2234 visits, last login: a few hours ago
lodged 7.6 years ago
 Germantown,Montgomery,MD
 $45 per month- (12 month contract)
 about 14 days "Fast, fast, fast. Did I mention it was fast?" "PPPoE, Verizon as ISP" "Can't be beat for the price/speed"
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Ordered 15Mbps/2Mbps tier for $45 per month, one year commit, first month free, installation free, cheap dlink router free. Installers came on date scheduled, did their work in under 90 minutes and I was up and running at the advertised speed when they left. Had intermittent packet drops (a dozen times a day) for the next week but after troubleshooting with Verizon tech support (which amazingly answered right away) they sent someone out to replace the ONT and its been perfect ever since.
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Review by desmond4
member for 7.8 years, 6 visits, last login: 6.8 years ago
lodged 7.6 years ago
- Columbia,Howard,MD
- $34 per month
- (12 month contract)
- about 1 days
- "Installation was A+. Performance is steady and as promised."
- "None so far..."
- "Excellent price & performance. If you live where there is FiOS, GET IT!"
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I have been a cable Internet user since 1995 (back when it was @Home and then Comcast)... time definately changes thing and my 4Mbps/384k line was costing me $60.00/month.
Today, Verizon hooked up my FiOS and so far it has been as promised.
Here are some installation pics:
»homepage.mac.com/desmondfuller/P···m30.html
Highlights:
1) Installation techs were awesome. Clean, neat and as you can see from the pictures, maximized the little space I gave them.
2) Speed has been 5/2 steady all day and testing from various sites.
3) I decided to go with the 5/2 service to save money. In January when FiOSTV comes to town I will probably bump to 15/2.
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Review by davidplatt
member for 10.2 years, 120 visits, last login: 22 days ago
lodged 7.6 years ago
- Herndon,Fairfax,VA
- $54 per month
- (12 month contract)
- about 12 days
- "Blazing constant speeds, extremely stable, 30 times faster than DSL, cheaper than cable"
- "PPPoE"
- "The absolute best internet service available"
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I had been waiting for FIOS for months (since my neighborhood was cabled in March 2005) and had visited their demo center in Falls Church. I had been hoping they would have a 15/2 connection there since I had no intention of getting 30/5 service at $199 per month. All of the connections in Falls Church were 30/5. They really should have a 5/2, 15/2 and 30/5 connection available so people can really judge the speeds fairly.
I previously had DSL from Cavalier Telephone. I had 960K/960K from them and wanted to get upgraded to their 10M/10M service. They told me it was not available since I was 8100 feet from the CO and they only supported those speeds up to 8000 feet. Give me a break!. So I ordered Cox (I had previously used them and dumped them for DSL) and they offered me the 15/2 service for 3 months at half price ($35 per month).
I had hoped that Cox might have cleaned up their act since they had a true competitor in FIOS, but alas, they haven't. The initial install took 10 days. I did a self install of the modem (since the cable connection on the house is right at the wiring entry point into the basement all I had to do was connect the coax, route it into the basement and connect it to the cable modem - simple). Of course, Cox hooked up the wrong cable at their pedestal which required a service call three days later to fix). They got the connection up and within 2 hours it was down again. This required another service call. The grounding block had gone bad. I then had horrible speeds (1Mb down, 90k up). They did diagnostics from their office and said their was probably a damaged cable and another service call would be required - 5 days later. They finally fixed it and the billed me $75 for a service call when they had hooked up the wrong cable at their own box. I finally got that charge removed. Then the system wide outages started and slow speeds during peak use times. What good is 15/2 service if you can only get 1Mb down and 200k up during peak hours? Not at $70 per month!!!
However, I had been checking the Verizon FIOS website twice weekly to determine if it was available yet. Finally it came up as available and offered me the 5/2 service at $34.95 per month with a 12 month term with free install. It also offered 15/2 at $44.95 per month and much to my surprise and delight it also showed 30/5 at $54.95 per month. I immediately ordered the 30/5 service and scheduled the install online for 9/26.
I started to get a little nervous at 3:00 PM on 9/26 when no one had showed up and I knew that FIOS installs were typically 4 hours. At 4:05PM the Verizon installer showed up and started doing the ONT, BBU and router installation. My cable modem and wireless router were in the basement where he would need to mount the BBU and bring in the CAT5 line so I told him to put the DI-604 router right next to the other router and a switch that connects to other rooms in the house (Cat 5 through the walls). When he was ready to turn it on, I turned off the DHCP and wirelss on my wireless router, ran a Cat 5 from the D-Link to the other router. The tech then logged into the Verizon router, set up the PPPoE parameters and the service was up and running. Less than a two hour install.
The service has been rock solid since installation, the installation (including mounting of all of the hardware) was flawless - I couldn't be happier. The competitive providers should take a look at what Verizon does - they've got this one right.
Two other co-workers have gotten the 30/5 service also and both are totally impressed also. Cox cable modem disconnected one week after FIOS install and within the 3 month half-price period.
Speed test to Ashburn, VA from Herndon, VA:
28.07Mb/sec download, 4.64Mb/sec upload. Totally rocks and within their 10% tolerance (should be even better when they switch to DHCP from PPPoE).
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Review by CycloneGT2
member for 11.5 years, 1430 visits, last login: 2.1 years ago
lodged 7.6 years ago
- Boyds,Montgomery,MD
- $35 per month
- (12 month contract)
- about 12 days
- "Fast, Quick Turn up, Inexpensive"
- "Hub was dark, I was the first to get service from this HUB."
- "Great speed, Future proof, Verizon upped its game big time."
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Like many others in the Verizon footprint, I have been watching them run the FiOS orange conduit all year long. I went to NJ, they where there. I went to Va Beach and they were there. Go to my parents place and sure enough, Orange tubing all over town and an army of central american's driving it home.
I had been checking availability all summer long on Verizon's web site. Finally I had a "good to go" indication and signed up. That was on Fri 9/23. The following Thursday Verizon laid the fiber from the greenbox to my house (about 20 feet). My appoinment was scheduled for Oct 5th, the following Wednesday.
The crew showed up about 1:30pm and got to work right away. Since I was already trenched, they said that this would go quickly and it did. Both guys were very professional and I had fun talking to them. They had to run a data cable back to my utility closet for the Internet, but otherwise very little cabling was required for my house.
They where not getting "light" from the Hub and futher investigation found that there was a issue between the HUB and the CO. Since I was the very first customer of this hub, I was the first to experience the problem. They said that would have to have a digging crew get on that issue and to follow up the next day. They asked me for a time for the next day. I said 6pm, they said "no problem".
The next day they called and said it was all up and running. When I got home, they were there early and just needed to verify the final connectivity. All worked great.
I had two dial tone lines carried over to Fios. They sound great. I have a 3rd line on a separate account which remained on the copper. I was afraid that this line would get cut or impacted in some way. It did not.
So I have to give Verizon 5 out of 5 stars on this install. If I had not been the very first customer on the hub, I might have taken some points off for that, but all things considered I found that delay to be a non-issue and was handled as well as it could be.
Good work Verizon. Now I am just waiting to see what the TV service will be like when it becomes available.
Cyclone
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Review by sense
member for 13.7 years, 1605 visits, last login: 321 days ago
lodged 7.6 years ago
- Burke,Fairfax,VA
- Contract price not specified.
- (12 month contract)
- about 10 days
- "low pings, bandwidth to spare"
- "none so far"
- "Get it if you can!"
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Currently have 30/5 service @ 54.95/Month 1 year contract. Install was very smooth and only took a couple of hours. Has been problem free since install. Speeds and pings stay consistent 24/7.
Speed Test (wdc.speakeasy.net):
Download Speed: 25449 kbps (3181.1 KB/sec transfer rate)
Upload Speed: 4482 kbps (560.3 KB/sec transfer rate)
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Review by nshulga
member for 10.9 years, 1367 visits, last login: 3 years ago
lodged 7.6 years ago
- Morrisville,Bucks,PA
- $35 per month
- (12 month contract)
- about 7 days
- "fast, unexpensive, low latency"
- "can't think of anything yet. give me a few months"
- "get it if you can."
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I got the basic tier, 5/2 MBit. It was installed a week ago and has been working flawlessly ever since. I get very low latency, no disconnects - perfect for telecommuting. No issues with either Skype or VPN, either my or my wife's. Phone line quality seems to have gone up but I can't really measure it.
Installation took about 5 hours. The guy really tried to do a good job and it shows. All cables are routed nicely, equipment placed well. I wanted to use my own router (Netgear wgt 624), it was ok with the installer. We never connected the supplied DLink router - it is still in the box and is going to stay there.
The service does use PPPoE, which kind of sucks if you listen to the local geeks, but as long as the connection works fast enough for me I don't really care.
So far, I'm very happy with the service; can't wait till FIOS TV becomes available.
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Review by mr2
member for 10.7 years, 297 visits, last login: 69 days ago
lodged 7.6 years ago
- Cabin John,Montgomery,MD
- $195 per month
- about 60 days
- "29Mbps when no one else is using the system"
- "1.7Mbps during evening peak-usage hours"
- "system collapses during heavy-use periods; inadequate provisioning"
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They promise 30Mbps, and bill me for it, but they only deliver during off-peak.
They're buying UUnet. That should lower their cost of providing IP bandwidth.
Maybe they'll wise-up and run OC192/10GigE from each OLT directly to UUnet.
I don't hold out much hope of that, as these _ARE_ luddite bellheads.
What a waste of capital and customer good will.
They spent a fortune on outside plant construction for the FIOS service.
And then they shoot themselves in the foot by dramatically under-provisioning the IP network that supports the data offering.
For the money they spent, and their hopes of obtaining rapid growth of customer base, they should be striving to obtain GLOWING, HAPPY reviews from customers. Instead, they receive this angry/dissappointed one/
How does the US stack-up in the world wrt broadband technology?
Customers in Milan are getting real 100Mbps fast ethernet service in their homes (not shared-use PON crap, real FE with dedicated point-to-point circuits and Ethernet switches). In Hong Kong users are getting GIGABIT Ethernet (again, real point-to-point service with Switches, not PON crap). And, they're only paying $220.
I pay $200 for (supposedly) 30Mbps. I can only achieve that throughput rate for a few hours a day. During peak-use periods at night. I see 1.7 Mbps.
(and that's from the internal Verizon speed test server...)
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 Review by mmcgovern
member for 11.3 years, 2685 visits, last login: 32 days ago
lodged 7.6 years ago
- Belmont,Middlesex,MA
- Contract price not specified.
- "Fantastic Speed!"
- "None - So Far"
- "Great Speed, Good Price, Eager for FiOS TV"
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After a little issue getting my address to qualify for service all went great. I ordered by phone and install was a week later. The day before my install, a tech ran the fiber drop and installed the ONT to the outside of the house.
The next day another tech arrived to install the PSU/BBU and run the CAT5 to my PC. Half way through the install of the CAT5 another VZ Tech came by to offer help to his buddy. This process took about three hours to complete. Service was up as soon as the wiring was complete. I've been a happy customer since early June. Now its a matter of time until FiOS TV is offered.
If you can get FiOS, get it!
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Review by grariaz
member for 11.4 years, 71 visits, last login: 1.1 years ago
lodged 7.6 years ago
- Ontario,San Bernardino,CA
- $29 per month
- (12 month contract)
- about 24 days
- "very fast. good tests. loads websites fast."
- "not enough content avail. on verizon. no links to use bandwith."
- "pnp downloads as good as the upload speed anyway. right?"
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got the 5 meg. download 2 meg upload. setup the network myself, had the tech just fit the fios box and battery. got everything i needed right away got a d-link router/switch and a wireless linksys router/switch (go figure). the bummer was really the PPPoE. had that with Earthlink DSL, not cool. other than all that, got the increased bandwith two new switches/routers that i can use for something else all for the same price as Verizon DSL and $20. less than Earthlink.
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Review by clyfton
member for 7.6 years, 60 visits, last login: 4.8 years ago
lodged 7.6 years ago
- Tampa,Hillsborough,FL
- $50 per month
- about 14 days
- "Very Fast Speeds both up and down, Reliable, Great Customer Support"
- "Relies on power from house, battery backup could be better"
- "Very solid for the price and definitely beats out the local RoadRunner Service"
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The company laid the line 4 days before the tech came out to install the service. The tech came out and installed everything and everything went fine. Talked to him for a while, had alot to talk about since I kept up on the tech side of the install.
Worked great for a while then a lightening hit on a Sunday, Called tech support and they had someone come out the next morning to install a new power adapter for the ONT, The guy was on time and it only took a few mins to fix.
One other service interuption and was on the tech line for about 15 mins talking to them to figure out what was wrong. Some how the networks on thier side got crossed. They had it fixed within mins after they figured the problem out.
So far I have had no big issues with Verizon, Its a very good service and the speeds are reliable. I can also tell the difference in speed on downloads from 5mbit to 15mibt
Clifton
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