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Review by iwnt14me 
member for 12.6 years, 1862 visits, last login: 2 days ago
updated 23 days ago
 Chesapeake,Chesapeake City,VA
 $86 per month about 1 days "None ordered May 28th installed May 29th" "None at this time" "Beats Cox's Communications Hands Down"
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Updated 02/26/2009
I have the 20/20 package and have added a sling box as well. I have had no service outages for any of the triple play services. I have personally converted most of my apartment complex to FIOS. I know that in my complex we are now working on our forth splitter and when ever i see a moving truck I have no problems sharing my bad Cox's experiences and what a great service FIOS is.
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Updated 08/24/2008
Been almost three months and have only had one issue and that was a result of Tivo. Verizon pushed their new HD channels and realigned almost all of their channels in the process. So for one evening my 7 Tivos recorded some strange programs. I have upgraded to the 20 / 20. I have managed to convinced 21 people so far in my complex to drop Cox and go to this service. The picture quality is unreal. I also used the refer a friend option with my neighbors and have received the maximum of 12 each $50.00 gift checks that I can apply to my bill. That means at this rate my first 6 months are costing me about $24.00 a month which is a steal. On all of my speed tests i have exceeded the 20 / 20. If your are in the Newport News, Virginia area and can get Fios I say drop Cavalier, Cox, Directv. I have only had Cox's service and it was in most cases worse then Charter and Suddenlink. I have had no billing issues to date and when I have called in the people I have spoken to were nice and quite knowledgeable.
***********************************************************************************************Ordered the triple play on Thursday May 28 around lunch time. and was given an install date of May 29th time window of 8-12. I was like wow technician showed up at my door at 10 am called me about an hour before to let me know his arrival time. This is in a MDU and form the time the work started in the MDU to my activation was 4 weeks plus. He did an excellent job installing ONT and running the required wires in the MDU. I was very impressed. He set up all three of my HD Tivos with cable cards single stream since they apparently dont have dual stream cards yet here. That was only draw back I had to take 6 single stream cards. I will contact the business office to see if they dual stream and if any one knows please hit me up and tell me. Overall I wish I had this 18 months ago Cox's service here in the MDU was really bad and they did not care. I plan to go door to door and let me neighbors know and come in look at the HD. Took 15/15 data plan
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10/21/2011 FIOS 35/35 No problems with service worked great through hurricane. I did have a router die this week and I jumped on an open network connection and worked with the online help group and was done in 10 minutes.
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02/03/2013 update
Fios has been outstanding and they seem to have corrected their customer service issue / billing issues so it has only gotten better. I also know that they have started to overlay more area in the hampton roads area with fios
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upgraded to quantum 150/65 process took less than 2 hours. test well above advertised speeds as always verizon fios superior for just $7.50 more a week.
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 | | ^.^ Id love to see some speed tests. | |
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Review by qworster
member for 11.4 years, 3532 visits, last login: 17 days ago
updated 24 days ago
- Bryn Mawr,Delaware,PA
- $138 per month
- (24 month contract)
- about 1 days
- "Wow, just Wow..."
- "Where?"
- "If you can get FiOS, get it!"
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I moved to the FiOS triple play after DirecTv and Comcast 12/4 Internet both went up until I was paying almost 200 dollars a month combined. I got in on a $90/month promotion. On 4 TVs with a whole home DVR, it costs 138 dollars a month with taxes. Verizon also put me on their Quantum service which increased my Internet speeds from 15/5 to 50/25 for free. I routinely get speeds of 60/48 with pings in the 10-15 millisecond range (wired computers). I also got a land line telephone with unlimited USA calling.
I overlapped the satellite TV for a month so I could compare. Though DirecTV looks great by itself, FiOS has a noticeably better picture in a direct A/B comparison.
I ordered FiOS online at 8 PM on Tuesday night and they offered me an install at 8 AM the next morning! It was completely installed by early afternoon. The only problem I had was my DVR kept resetting. I exchanged it with another one at the FiOS store on my way to work and while the second one worked it had a very noisy fan. The third box was a newer one (the older Motorola box looked like an old AM radio) and has worked great. Best of all, FiOS has a very high WAF (Wife Acceptance Factor)....
Finally, I'm supposed to be getting a 100 dollar VISA gift card soon.
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 Review by FutureX2001
member for 12.5 years, 389 visits, last login: 6 days ago
updated 30 days ago
- Perris,Riverside,CA
- $70 per month
- about 14 days
- "Decent speeds off-peak times"
- "New problems since late 2012, Customer Service"
- "Quality has been going downhill, Customer Service is still terrible."
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I've deleted my old review back from 2010-2011 to provide an updated one for 2013. I used to only have good things to say about FiOS and my only complaint was their customer service.
Starting late 2012 I began to notice many problems with the service and I'm beginning to think they are over subscribed in certain areas. A quick look at the Verizon FiOS forums and you will start to find a pattern of problems across different states.
Since late 2012 I have now experienced the following as I get closer to peak times (afternoon/night): packet loss, increased latency, inconsistent speed tests, & poor upload speeds. I have ruled out the router and I don't believe swapping the "ONT" will help. I even bypassed the router at one point and went straight Ethernet from the ONT to a workstation.
75/35 package.
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 Review by jjoshua
member for 11.9 years, 5873 visits, last login: a few hours ago
updated 34 days ago
- Scotch Plains,Union,NJ
- $140 per month
- "Very good PQ. Internet is very fast. Multi Room DVR."
- "Must use Fios router to get all features. DVR is not as good as Tivo."
- "I had to get new equipment due to switch to DTV. They offered me a better deal than comcast."
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I've had FIOS for over 4 years now. Technologically, it is a good service but prices are really starting to creep up from where they were when I first started out with the service.
Also, over the years, every service change has come with associated billing screwups which have required hours of time to resolve.
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 Review by bob1954
member for 13.1 years, 4185 visits, last login: 2 days ago
updated 34 days ago
- Hackensack,Bergen,NJ
- $120 per month
- about 5 days
- "Great value for money, great hd picture, Internet fast, clear phone line."
- "None so far"
- "If Fios is available in your area do not hestitate and get it..."
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Well I was a Cablevision customer for many years and satisfied most of time but with Fios I choosen the Ultimate HD with the 35/35 Internet and the home phone line for 120.00 per month with no contract and the price is good for 24 months. With these services I also have multi room DVR for life for as long as I keep all 3 services. The speed I am receiving now is 43 / 35 and I very happy because this is the speed I receive any time of the day, which was a problem with Optimum. The wireless router is a plus..I will keep you updated as time goes on.
This is just an update of the services I have, and I really don't have anything to add to my review.. The services have been flawless and I couldn't be any happier..I would highly recommend Fios to anyone that can receive it...The phone service is crystal clear, and the TV has a great HD picture, and the internet is always 43megs down and 35 megs up...
06/20/12: Renegoicated by Fios deal so I can get the new speeds, which for me now is 84megs down and 37mes up. I still have all the channels plus all the HD Channels...No visit was required, and everything was done as promissed...If this service is available to you, there is no other choices...Recommend highly...
I am still very well pleased with the service and speed, but the only thing I would like to see them do is add more HD channels..
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| | Multi Room DVR RULES In order to keep the MultiRoom DVR, you must keep your services active and uninterrupted. Meaning if you are late on a payment kiss your Multi Room DVR Free for Life GONE! Set up automatic payments so you can keep your DVR monthly fee FREE. Or pay each month and not pass the Date Due. Just to let you know. I was reading the fine prints. Good luck and enjoy your FiOS! I've been a customer for over 2 years. I love their services! | |
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Review by Pucho
member for 12.5 years, 1681 visits, last login: a few hours ago
updated 36 days ago
- Rye,Westchester,NY
- $200 per month
- (24 month contract)
- about 20 days
- "Speed;programing options; vod options"
- "New features rolled out slowly"
- "Great service!"
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Cable was explored
150/50 package
Order fine...install horrible
Motorola stb
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 Review by byramr
member for 9.7 years, 4571 visits, last login: a few hours ago
updated 41 days ago
- Woodbridge,Prince William,VA
- $257 per month
- (24 month contract)
- about 15 days
- "Reliable service."
- "Billing can contain problems."
- "Very satisified."
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I initially switched from Verizon DSL and Comcast internet several years ago. I did not include TV at first because my wife was opposed to learning/dealing with new channel numbers and remotes. Following her passing in December 2009, I included TV and Digital Voice. My bill also includes ONE Bill with LG Lucid with its charges. I have encountered very few problems which Tech support was able to resolve rapidly,
My current service is 35/35 with two computers connected along wit four HD TV's. I do not have a DVR or use anything with cable cards.
Any service change will include billing changes which can be difficult to understand due to two things: 1. prorating of charges can be difficult to understand and 2. Inclusion of services not ordered. A call to Billing will resolve these problems. I have had no problem in resolving such issues contrary to reports on BBR.
In sum, I have been most pleased with all aspects of FIOS and do not hesitate to recommend the service to friends.
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Review by htin11
member for 12.7 years, 1814 visits, last login: 2 days ago
updated 43 days ago
- Flushing,Queens,NY
- $158 per month
- (24 month contract)
- about 20 days
- "Fast connection"
- "been waiting for awhile, expensive"
- "if you can get it, get it!"
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Updated speedtest in the morning:
»www.speedtest.net/result/2626988466.png
Update: Put back the Verizon router rev G. So far so good.
Update: Upgraded to the triple play package with 150/35 (provision at 150/65, get 153/58), verizon ultimate with all movie channels and a home phone. Received 7232 DVR and a standard box for free as long as i maintain a triple play package. DVR works perfectly. Paying 139.99 (without tax) didn't receive the bill yet. So far so good.
Ordered FIOS double play (35/35) with home phone on 10/2/2011 and installed on 10/22/2011. The tech was very helpful and knowledgeable. He put in the ONT into my garage and hook it up thru the ethernet port into my network. The tech said i was the first installation in my 5-6 block and was the first connection to the hub. The tech had to get another tech to come over and wire the pole to install a new mini box. I removed the verizon actiontech router and hook it up into my Asus RT-16 router with tomato firmware. This works perfectly. I receive my full 35 download speed however my upload is around 31-32. Also if i use up all the bandwidth the other PC starts to crawl when going on the internet, with Road Runner they might have some QOS setup on their connections since i am still able to access the internet when the bandwidth is all pulled up. I love the online tool management for the digital phone, can get voicemail and handle the administration of the digital phone. Fios is a little expensive 79.99 for first year, 89.99 for second year and 3+ is 99.99. Haven't got the bill yet, so don't know if there is any additional taxes and fees add up. Previously have Road Runner Cable Turbo for 29.99 for a year for 9+ year.
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| | odd For $5 more a month ( online order ) you couldve gotten the triple play with a free-for-life DVR. Even if you dont watch TV, that wouldve been a better deal. LOL. | |
| | htin11
join:2000-08-10
Flushing, NY Reviews:
 ·Verizon FiOS
| Re: odd said by ITALIAN926:For $5 more a month ( online order ) you couldve gotten the triple play with a free-for-life DVR. Even if you dont watch TV, that wouldve been a better deal. LOL.
I think you need to be careful if you add the free for life DVR it goes up by 10 and i have the 35/35 internet package so it goes up another 10. After you add in all the taxes since i live in NY it will probably be very high. Currently i have dish network which is 32.99 with no taxes and fees. The price of Fios is also only good for a year. | |
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| Re: odd No, this is why I said ONLINE order, its $85 opposed to the $80 double you signed up for. Might be too late for you now. Do you think you actually need the 35/35? The 15/5 package Im referring to would normally get you 20/6. Verizon over-provisions their speeds. More than adequate for 99% of the population.
You wouldve been better off with the triple, especially if youre a yankee/met fan living in NYC  Dish doesnt have the YES channel OR SNY.
ALSO, if you have a 2nd TV, they are also giving away a free standard rental. So DVR, SD box, no monthly fee's.
Pretty sure this deal is still available. You should call and make a deal ! Nothing beats Verizon's TV service. | |
| | | | htin11
join:2000-08-10
Flushing, NY | Re: odd it's actually 89.99 for the 15/5 triple play package, 99.99 if you want the free dvr. this doesn't include any taxes or franchise fee and etc. | |
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| | NO QoS My 35/35 is actually 43/37. Verizon doesn't use QoS or throttling and I've never heard of your problem before. It's a good idea to disable any upstream QoS on your router and/or computers.
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35/35 Fios, Triple Play Extreme. | |
| | htin11
join:2000-08-10
Flushing, NY | Re: NO QoS which speed test did you do? i get 35-36/31-32. | |
| | | | | Re: NO QoS myspeed.visualware.com
Java tests are more accurate than Flash.
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35/35 Fios, Triple Play Extreme. | |
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htin11
join:2000-08-10
Flushing, NY | lastest speed test  | |
| | | | Re: lastest speed test Awesome. I believe your package is 150/65 btw. Nothing to cry over though, your upload is faster than download speeds of 99% cable subscribers. | |
| | | htin11
join:2000-08-10
Flushing, NY Reviews:
·Verizon FiOS
| Re: lastest speed test said by ITALIAN926:Awesome. I believe your package is 150/65 btw. Nothing to cry over though, your upload is faster than download speeds of 99% cable subscribers.
verizon call it the 150/35 package, however they provision it as 150/65. On my bill it's called 150/35 | |
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Review by wlsonverizon
member for 44 days, 2 visits, last login: 23 days ago
lodged 44 days ago
- Ashburn,Loudoun,VA
- $102 per month
- "Very decent connection speeds"
- "Certain sites suffer very badly and takes a while to resolve"
- "Over all a positive experience, with minor bursts of intense frustration"
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While overall happy in the quality of service, both in speed and reliability, it can be frustrating because speed tests will show excellent connectivity, however when doing something as simple as streaming from YouTube traffic continuously stalls (no matter the device or operating system).
For instance, as I write this google-gw.customer.alter.net (which is owned by Verizon) is showing a 57.3% packet loss (with 6271 packets tried for over an hour).
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lijacobs
join:2010-07-30
Lawrence, NY
kudos:1 | Intense frustration If you peruse the lengthly posts in the vzfiber forum which address this subject you will find that the problem is not with VZ but with YouTube not purchasing enough bandwidth to support FiOS's users | |
| | | Youtube Yeah, that is a youtube problem. I've seen multiple complaints about it from users on various ISP's. This is simply a case of Youtube sucking. | |
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Review by Darlok
member for 46 days, 1 visits, last login: 44 days ago
lodged 46 days ago
- Maspeth,Queens,NY
- $150 per month
- (24 month contract)
- about 2 days
- "Everything"
- "Nothing so far"
- "Best Service"
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I had Time Warner for close to 20 yrs. They've been stiffing me on the double play package.. I was paying $150 a month and now $160 this last month! I also had vonage for $38. So almost $200 for a triple play! I finally said F*Ck this and ordered FIOS!
Had it installed yesterday and OMFG... What a difference!!! I'm not sure why FIOS gets so much slag. Maybe it's from people living in rural areas? My experience with them so far has been awesome! I got the triple play package with 50/25 mbps internet from Fios. The internet flies.. I get 62 MBS down and 24 MBS up I can download 1.9 GB Microsoft Service Pack 1 in less than 5 minutes at 7 MB/s. Picture quality also is much better than Time Warner... + MUCH MUCH more channels.. I get 9-12 showtime channels for free. (Not just a 3 month promotional deal) I also get 2 Fliks channels which come with the 89.99 package and 1 Movie channel! It's soooo much to watch.. It's like Night and day compared to Time Warner which has been stiffing me for years. (my own fault for not switching earlier)
As soon as I called to cancel Time Warner, I thought I wouldn't be able to get the rep off the phone. He tried beating the Verizon Deal....Not only did he try to beat the deals when I cancelled yesterday, but today I received a phone call from another agent trying to beat Verizon deals.. I was like WTF? I told the rep that I've been a customer for almost 2 decades and every time i call in to ask for a loyal customer discount you guys never lower my bill!! and now that I cancelled you guys want to give me a better deal? F*CK YOU!
I couldn't be more happier with Verizon (so far so good btw guys) Customer service with Verizon has been top notch!
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