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Verizon FiOS page on DSLReports
Six Month Rating

bullet 1937 reviews (1455 good) (144 bad)
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Review by pommard See Profile

  • Location: Scarsdale,Westchester,NY
  • Cost: $169 per month
  • Install: about 7 days
Good "Fast Internet"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Long overdue for this review. Have been on FIOS for two years. Was on CableVision since it was first available in my area of Yonkers. Never had a problem. Switched to FIOS due to getting a deal for being a retired employee(1968-1997). Do not regret it internet is very fast. Have not had any downtime since it has been installed. Nothing to really report on it just works.

member for 12.8 years, 3978 visits, last login: a few hours ago
lodged 29 days ago


Review by qpfox See Profile

  • Location: Fort Belvoir,Fairfax,VA
  • Cost: $135 per month (24 month contract)
  • Install: about 30 days
Good "Fast enough, generally reliable."
Bad "Expensive. Repeat customers are treated like garbage. Aging modem."
Overall "Marginally better than the competition, but they've been trading on the name too long."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My first two year contract was up last month, and when I tried to renew, I was told that the currently available deals were only for new customers. Since I have no choice but to go with FIOS (I live on an Army base in base housing), I had to bend over and accept whatever they wanted, which means I'm paying a significant amount over what I was paying. When I complained about this, the customer service person's solution was to suggest I downgrade my services (pick a lower TV package and lower internet speed), and then it would be "only" ten dollars more than I had been paying!

So... I should pay more for less service and be glad about it? I could seriously see the nipple rubbing a la South Park's cable company episode in my head during this conversation.

FIOS has gone from being the most coveted ISP in the country to one that's struggling to stay in the middle of the pack these days. I'd be giving Comcast's Xfinity a try if I wasn't forced to stay with FIOS by the Army base. Verizon has been trading on the goodwill they generated by forging ahead with fiber a decade ago, but the shine is off the apple.

Come and save us, Google Fiber.

member for 13.7 years, 359 visits, last login: 20 days ago
updated 30 days ago

NYC Girl
Bronx, NY

Ha ha.

I cant WAIT for google fiber to be available.

Review by drake See Profile

  • Location: Baldwin,Nassau,NY
  • Cost: $114 per month
  • Install: about 12 days
Good "Customer service and always on-and-ready connection."
Bad "None as of yet."
Overall "Great promotions when you order triple play service; can't beat the price for fiber."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)

Called Verizon on Feb. 20th for FiOS information and availability, which the sales rep. was extremely helpful with. The guy found all these on-going promotions for us which saved us $60 off the Triple Play Extreme package deal and totaled to $83.80 / month. Sweet.

Installation day, 8am - 12pm appointment: tech showed up at 10am; ran a few wires, checked the floor's router a few times then went to work. The ONT and battery devices were already at the apt. before move-in date so it was a bit less hassle for the tech.

We were supplied with an ActionTech MI424-WR WiFi modem/router and streaming 25/25mbit service.

The only service interruption after installation (but before the tech left) was the TV service: the head-end was not recognizing new accounts so it took about an hour additional of making a phone to his colleagues about the issue until it was finally resolved.

I must say, aside from the interruption, everything went quite smoothly.
It's better than going with the option of Cablevision's Optimum Online service which isn't bad, but for pricing, Verizon should carry CV's head as an trophy.

member for 12.4 years, 4589 visits, last login: 6 days ago
updated 31 days ago


Review by PJL See Profile

  • Location: Long Beach,Los Angeles,CA
  • Cost Contract price not specified.
Good "Consistent speed -- always slightly above advertised"
Bad "none"
Overall "great service."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

The best ISP service I've ever had. Speed are consistently higher than advertised on multiple speed test sites. The TV has the best picture quality of any I've seen. The only regret is that upgrades and channel adds take forever, but when they happen they happen everywhere. Update to symmetrical up/down speeds was nice to get with no increase in bill.

member for 6.3 years, 2548 visits, last login: a few hours ago
updated 32 days ago


Review by serge87 See Profile

  • Location: undisclosed location
  • Cost: $99 per month
  • Install: about 1 days
Good "When it works, it works great"
Bad "Premium price, data caps exist"
Overall "summary: s**t, bad peering practices, VPN use necessary"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Since Christmas 2012 routing and packet loss has gotten really bad. Data caps for high bandwidth users and of course a small fortune for the higher speed tiers.

Update 8/13: Bandwidth caps have been confirmed to be between 2-10TB/month, even for Business customers.

10/6/14 - Still crap routing, no change...if you're reading this and contemplating switching to Verizon from CV or TWC, buyer beware.

member for 4.9 years, 1647 visits, last login: a few hours ago
updated 32 days ago




probably wont fix itself......

Might want to call in a repair issue?

·Verizon FiOS

Re: probably wont fix itself......

said by ITALIAN926:

Might want to call in a repair issue?

Repair call won't do anything, I have full speed but latency is crap and I get massive timeouts. Verizon refuses to acknowledge the problem. They insist it's everything except their network(my router, pc, website visited, etc). I have hard evidence via trace routes and pingplots but the tier 1 support doesn't even know what a trace route is. I am not the only one - see the forum especially the thread titled " High pings / bad routing..."



Re: probably wont fix itself......

Just insist to talk to their manager, eventually you'll get someone who knows their stuff. Verizon FiOS has the lowest pings I've ever had something is definitely wrong

Lakeland, FL

remove profanity

Please remove your 4 letter profanity from your summary.

·Verizon FiOS

1 edit

Re: remove profanity

said by guppy_fish:

Please remove your 4 letter profanity from your summary.

Edited with stars to protect delicate sensibilities.

Review by guppy_fish See Profile

  • Location: Lakeland,Polk,FL
  • Cost: $70 per month (24 month contract)
Good "7 years and counting, no issues"
Bad "Don't have anything bad to say"
Overall "Good service, great internet , if you want cheap, go somewhere else and complain"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Update 10/20/2012

No issues, No STB's now, only use QAM for local TV

Update 03/17/2014

Nothing new, just works, flawless internet and TV performance and quality

Might drop the TV to locals only and ditch the DVR this year ...

Update 06/12/2013

Like the energizer, just keeps going. Best service available, period!

Isn't the cheapest, I also don't drive a Yugo, very good value for the cost.

Currently have 75/35 Quantum, best internet one can get.

Update 11/30/2011

Pretty boring, no issues, have the new image 1.9 and it works fine, when I renewed I went to Fios Digital Voice, it only saves 3.50 but one gets a tone of features most VOIP providers have.

Phone, TV, internet all work great ... what else could one expect from a provider? oh I know there is a forum full of never to be happy people that will knit pick things to death, for everyone else, Fios is a great service

Update 12/4/2009

Nothing New, Flawless still, very happy customer. Waiting for FDV ( Fios Digital Voice ) to roll out for Florida and Quad Play discounts that the Northeast gets, but this will just be icing on the cake.

Update 8/29/2009

Flawless performance since last update. Verizon has come thru on all promotions, The VISA card came right on time and billing is correct even though I upgraded to the 25/15 tier for a 10 dollar increase over the 20/5 tier. Everything is working great, no issues or concerns

Update 5/27/2009

Well I signed up for Video, It was really hard call to leave DTV and pay the penalty for breaking my 2 year contract, I read daily the Fios TV forum and if you go by what is posted there its a scary thought to make the move.

The tech showed up on time, he let me do everything how I wanted as I am on Ethernet, he gave me a new westel router and I configured it to be behind the dlink 655 I use for the primary router. Total install for Video change over ( one DVR ) was about 30 minutes.

Had and issue with VOD and premium channels, Verizon keep escalating internally and each time Verizon called me with the status, at the end of the day it was fixed and we are very happy with the service. The DVR disk is small but with the VOD its almost pointless to record stuff as most content is available using VOD.

Only wish is that the guide was HD width, hear that is coming latter this year. Overall, we are happy with the switch and discounts and signup bonus will cover the DTV ETF fees

Update 3/8/2009

Things have been smooth, I signed up for the double play, billing finally got the some of the credits promised and service has been solid. I watch the FIOS TV forum as see there is progress there but for now I'm staying with just phone/internet. I have increased my rating on connection reliability as the service has had no interruptions in almost 3 months.

I'm using a DIR655 for the router now, mostly for 1G lan networking, nice to be on Enet as I can switch routers as I choose.

Update 12/15/2008

Well, all the promised credits never appeared, worse the contacts at Tampa office have all be reorganized and the people that promised the credits are no longer in charge. I have tried for 3 weeks to get things resolved, I did manage to get a partial credit but it no longer makes sense to have 20/20 as except for large torrents, no place on the net , including online backup services do not support 20mb upload speeds

I have gone back to the 20/5 and phone bundle.

Also, last two days , service has gone out twice and down for 5-6 hours ( internet and phone ) and had to call 6 times to get things resolved ( 3 hours on cell phone ), the first level techs are pleasant, but literally can't do anything, including putting in trouble tickets or even getting a network tech involved without a managers approval.

The problems were all CO related as my neighbors were also out.

The 3 year wait for FIOS is now the reality a fast local internet to a slow national INTERNET, billing which has three different departments,which one of ALWAYS turn down credits over 50 bucks

When a customer of Brighthouse I always got billing resolved with one call, when they go DOCIS 3.0 I'll look into dumping FIOS, Verizon is totally out of control on the support and billing and now with two outages, I'll never get the TV service, as at least I still have TV with DTV when FIOS was down on Sunday

Update 11/15/2008

Service has been flawless. Thanks to Karl, I am on the 20/20 service now, I'm not in a bundle but due to the BBR and Karl, I'm getting credits so in effect I am getting a bundle discount.

Still using my own WRT54G and again the installation tech was great, my neighbor now has FIOS and did a similar install

One things I notice is the speed tests are useless for testing upload. I have no issue getting my rated speed using torrents and using Verizon speed test. but the fact is the Net is NOT wired for 20mbs upload from residential accounts.

Verizon has been easy to work with, again thanks to Karl, I have the local contacts and they have been fantastic in two minor billing issues ( getting charged for activation but came from DSL ) and the package change.

I'll keep milking the DTV thing until I won't get dinged canceling, currently I just call up to cancel and they keep giving me credits to stay and free movies, probably next year when the FIOS video issues are all address, I'll go triple or even quad play when Verizon finishes on buying Alltel, my current cell provider

Original Post:

Well today I got FIOS, 20/5 package and The Freedom Phone Package. I decided to wait on the triple play as I have monitored the BBR FIOS forums since day one and the Video issues still have problems ( mostly DVR issues ). I'm also under DTV contract and am happy with the service so I'll wait it out and then NOT have to give DTV 400 bucks to switch

The Tech was great!, On time, professional and installed exactly where I wanted it and we used my WRT54G as the router, never even took the Actiontech out the box. No issues, worked first try, my 3 year wait is over and couldn't be more pleased!

member for 10.9 years, 5326 visits, last login: a few minutes ago
updated 33 days ago


Review by Frankg0 See Profile

  • Location: Loudoun, VA
  • Cost: $72 per month
  • Install: about 8 days
Good "Knowledgeable sales rep, great and fast installer, fast speeds,"
Bad "I need to get new computers or at least faster wireless NICs. Noticed some slow down at times but not bad."
Overall "Should have done this long ago, fast speeds and lower cost from what I was paying before."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
Verizon has been calling/emailing/mailing me almost non-stop since FiOS was available in my neighborhood. I just procrastinated. I had DSL and 2 phone lines.

So finally I decided to switch. First sales rep was OK but I was not ready to act when he called. I asked him to send me an email with all we discussed but he said he could not do that. (2 lines, 15/5 for $85)

I called and this rep was not as nice he wanted to charge me $80 activation when first guy said it was waived. (2 lines, 15/5 for $85 plus activation fee) So i decided to wait for them to call again.

2 days later got a very nice rep and we chatted about what I could get and without me asking she asked me to check my email and I had a quote from her with everything plainly laid out. 2 lines, 50/25 and no fees for install/activation for $85 total. So I said let's do it. This was on the 10th. Scheduled install on the 18th.

I moved some hardscaping out of the way for the fiber install. That was done on the 13th.

I cleared the area for the ONT and BBU and cleared the area for the router. There is a home run coax cable from the ONT location to this room so I pulled the wall plate so he could terminate the end after toning it out.

Installer showed up at about 11:30 on the 18th after calling saying he was coming in an hour. He surveyed the locations and got to work. He was done in about 2 hours. Installed the BBU inside next to an outlet. ONT (I-211M-K) outside in an enclosure. Toned out the coax and terminated both ends. He hooked up the router (MI424WR-GEN3I) and got the internet going. Then he went back out and hooked up both phone lines and tested each one. After he left I set my wireless back up and was connected to work in a matter of minutes.

The install was completely painless and fast. The only issue I had was with the sales reps but it was no big deal. Now I have faster internet and clearer telephone service at a much cheaper price than before (85 vs 148).

Now I just have to learn my new router details and tweak my home PCs a bit. I do need to buy a new home PC. This one is ancient...

4/1/14: Update - Dropped 2nd phone line so price is now down to 72 total with taxes.
10/2014: Update - Now getting 50/50 speeds.

member for 9.7 years, 3044 visits, last login: 2 days ago
updated 33 days ago


Review by sludgemaster See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $139 per month
  • Install: about 14 days
Good "Substantially cheaper than the alternative -- cablevision"
Bad "Horrible customer service, internet speed no where near what is claimed"
Overall "If you need to save $75 - $100 a month go with Verizon, otherwise Cablevision"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·Optimum Online
I pay for 75/75. Every day between 5 p.m. and 10 p.m. the speed slows to 10. Cannot stream Pandora or use VPN. I have a SamKnows white box, so my connection speeds are being recorded automatically from the router -- no operator error or mis-configured computers involved. FIOS is supposed to be a dedicated fiber line. Obviously, local congestion is making the connection useless during peak periods. They make it very difficult to contact tech support. When you finally do, the excuses range from "its a problem with your computer" (not - there is no computer involved in my speed tests), to "our system shows that you have 50/25" (the SamKnows box reports 75/75 and they are billing me for 75/75), to "we don't support any router other than Verizon's" (this has nothing to do with the router). Its 4:30 pm. Speed is already down to 35. By 6:00 it will be down to 10. Verizon doesn't see any problem.

member for 8.9 years, 165 visits, last login: a few hours ago
lodged 37 days ago




I am familiar with your pain and I only wish I had to option of going to CableVision...I would do it in a heartbeat.

Bronx, NY

1 recommendation

Re: Truth

Thanks for validating my experience. I guess its back to Cablevision.

Review by julesism See Profile

  • Location: Lewisville,Denton,TX
  • Cost: $140 per month
  • Install: about 4 days
Good "Service never goes down and I always get the speeds I pay for."
Bad "Billing is a complete mess. Still behind on HD content."
Overall "FiOS has lost it's new car shine/smell."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've wanted FIOS for years but never lived in an area where it was available. How I lived without FIOS for so long baffles me. Now that I have it, I'll never be able to live without it. The internet speeds are unheard of and are stable\reliable. Internet is most important to me so I'm golden. I'm using my own router. My internet is Ethernet\DHCP so all I had to do was release the DHCP lease on the Verizon router and plug the Ethernet drop into my Linksys WRT610Nv2 running TomatoUSB. The routers supplied by Verizon are yawn.

TV is pretty good but here is where my complaints are. The hard drive size is not very big. FIOS TV is missing several HD channels that many other providers have. For me, I'm disappointed that Fox Soccer Channel HD and BBC America HD are not available. I had Remote DVR Access working using my Linksys router but they disabled my access because I am using an unsupported router. I understand if it's not supported but don't disable mine when it's working fine. Not happy about that but I'll live.

My bill will go up to ~$170 a month ($155 if I drop FS+) after my first 6 months. First month is ~$135.

Signed up on 4/26/10. Live on 4/30/10
FIOS 35/35 Internet
Ultimate HD with EPIX
1 x Home Media HD-DVR STB
1 x HD STB
Fox Soccer Plus a la carte (+$15)

UPDATE 11/2/10
In late July, I returned the Home Media DVR and the HD STB for a HD DVR box to save some money. It took until October to get the billing straightened out but each time I was properly credited, just a hassle to call and fix it. It's all good now. My bill is now ~$135\month after promotions\credits. I'm getting $20 credits and HBO\Cinemax free until December.

UPDATE 12/22/10
I just dropped FiOS TV but kept FiOS internet. I now have 15/5 for $54.99 a month. I switched to TWC for TV because they have 3 soccer channels (FSC, FS+, and GOLTV) in HD. FiOS has 0. As soon as FiOS catches up with FSC and FS+, I plan on going back to FiOS TV.

UPDATE May 2011
I came back to FIOS TV after the footie season was over and also went with a triple bundle. I currently have Ultimate HD with a MR-DVR in the living room and a stand alone HD box in the bedroom, 35/35 internet, and digital voice for ~$136/mth including taxes and after discounts. I'm happy with the newer STB's and FSC-HD is nice. All I need now is FS+HD and IMG 1.9.

UPDATE 11-28-11
Bill went up $10 to ~$146. Lost a discount. Following another members action, I've decided to lower the value for money option. I'm constantly debating whether or not I should go back to TWC for TV. FiOS TV has fallen behind with HD additions. TWC has FS+, GolTV, ESPN Deportes, and soon Fox Deportes all in HD. FiOS has none of those. It was like pulling teeth getting FiOS to give us FSC in HD. I'm pretty sure I can count the number of HD additions since April 2010 on both hands. Really wish FiOS exec's would make some decisions on their plans to combat this but nothing but fuzzy math and logic so far.

UPDATE 4-11-12
I decided to lower the pre-sales and tech support ratings. The product works great but when I have to speak to six different reps to make changes to my account, it's frustrating. Anytime I have made changes to my account, it's been painful :/

UPDATE 4-9-2014
We dropped TV service many months ago. FiOS TV is still way behind on HD content for our interests so we have TWC for TV. We currently have 50/25 internet only. Bill runs just under $74 a month. Considering bundling with TWC but 25mbps up is nice.

UPDATE 7-31-2014
Added TV back just before the World Cup in June. Upgraded to 75/75 speeds on 7/20. Just got my first bill it's $15 higher than what I signed up for. Thankfully I still have the order information with the price I agreed to. Waiting on Verizon to sort it out. Billing issues plague Verizon FiOS. Don't get me started on the fact that you cannot order TV service with a cablecard online or a phone rep...

UPDATE 10-12-2014
I've relocated out of state and no longer have Verizon FiOS. Overall, the past 4.5 years were ok. FiOS is still a bit behind on HD content (FS2, Fox Soccer Plus, NBCSN PL Extra Time) for me and billing still struggles to get it right the first time. FiOS is by far the most reliable service I have ever used. I cannot recall a single outage that was the fault of FiOS infrastructure.

member for 12.9 years, 2676 visits, last login: a few hours ago
updated 42 days ago


Review by fixrman See Profile

  • Location: Hatboro,Montgomery,PA
  • Cost: $73 per month (12 month contract)
  • Install: about 7 days
Good "Speed, at times. Poor distant speeds."
Bad "Price increases!!"
Overall "Sneaky billing increases. Do not honor agreements. "
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

10 October 2014:
In May, I "upgraded" to Verizon Quantum; Verizon had been overbilling me for Internet services, so agreed to upgrade me to Quantum speeds at no charge, $65.99 for the next 12 months. In August, national TV advertisements announced a free upgrade to Speed Match. I have yet to get that upgrade.

Today I open my email to find that Verizon is trying to bill me $72.99 for the "service" This isn't the first time Verizon has engaged in sneaky billing, it is at least the fourth. When I originally signed up for FiOS in 2007, the charge was $39.99 a month. I have been a loyal Verizon internet customer since the early DSL days and have recommended Verizon DSL to may people who have signed up for the service, one even was a Verizon employee who didn't have it!

The prices for FiOS are now beyond ridiculous. With the $72.99 bill I just received, it is almost double the price in just six years. I can no longer tolerate this situation. Comcast can supply me with 105M service for $59.99 per month with no incentives to switch. They previously offered me $29.99 for 12 months and $39.99 for two years. I don't want to hear baloney about "shared connections" and "FiOS is better quality"; Verizon cannot deliver the speeds they promise. I have performed speed tests - real world speed tests, not the joke Verizon has for speed tests, if they even work - many times a day. My last mile speed is indeed fast, but that is only to New Jersey. In California, I go back to the slowest DSL speeds. Apparently Verizon's pathways or nodes are very poor cross country.

I just spent quite some time on a chat (Chat ID 10101487080) with a representative who claimed I could get the new, free router which would give me the faster Speed Match. Turns out that in order to get the "free router", I have to pay an additional $25.00 a month, plus pay for shipping of the new router and sign a two year deal. I don't have a problem with a two year deal, but two years is shorter for Verizon, I imagine. My current "deal" is supposed to be for 12 months and they are already raising my price $7.00 in just five months??

Verizon, what are you playing at? I agreed to service that you provide. I gave you the ability to auto bill me, so you aren't even waiting for money from me. No late payments, but I am "rewarded" with a $7.00 increase in billing for service that I am not even getting. I have had enough. This issue gets fixed today or I will no longer be a Verizon customer. I will also be posting this on Broadband Reports.com and lowering all of my ratings on Verizon FiOS, because of the unethical billing practices. Like I said, this isn't the first time, but it will be the last.

I had some specific instructions for the tech, and she went one better with it. We canceled the first install because of *our* schedule; the tech was finished in 6 hours on this appointment and was very conscientious, placing the battery backup in a great location.

FiOS seems to have it all over the DSL department.

I have to say the order to live was about 7 days, because they would have installed on the original date were it not for our change. I don't know if I would have had the same tech, but I am glad she did it.

Vonage didn't work right off, but it is understandable that the tech wouldn't be allowed to set that up. All I had to do was port forward and I was back on in less than four minutes with Vonage.

Super seamless!

7/13/07 - Still loving FiOS. If you are paying for DSL, especially 3.0/768... dump it for this. I have cancelled VZ phone service, and couldn't be happier with FiOS. Zip,Zoom,Fly!

9/29/07 - FiOS is still it. Now to do something about my VoIP, which is not making it at all. (The orange box people)

11/23/07 - I called FiOS and reported an outage. Not the first I experienced, but this was a bit longer. Called at 08:10 and had a truck show up at 09:20! In one hour and ten minutes I had a service tech. It took him another 20 minutes maybe to change the ONT, and all was well. Bravissimo, FiOS! I changed my tech support rating to a 5 because they deserve it.

07/21/08 - Nothing really new to report, unless no interruptions are new to you. If you read this while on cable - well, why did you?

09/16/08 - Still cruising along at light speed. No problems, just uptime. Get it.

Got FiOS? If you don't have it by now, you are silly.

6/22/09 - No problems still. Price has gone up so I may call and complain about that.

12/05/10 - Still the same rock solid FiOS as was on day one. If you are reading this better than three years later, why haven't you made up your mind yet?

7/27/14 - Should have updated this a while ago. The price kept creeping up for the same service, so I felt I wasn't getting very good value for the money. They upgraded us to the 50m/25m "Quantum" service. The speed is not consistent and is really only a "last mile" speed.

member for 11.7 years, 1734 visits, last login: a few hours ago
updated 44 days ago




Verizon fios

I enjoy having VZFios but when we moved, the area we live in dont have Verizon Fios, so we had to use Comcast who was the only provider in the area

Tom F.

Kings Park, NY

1 recommendation

Re: Verizon fios

i'm interested in your comparison between fios and comcast service, can you post a review?


Glendora, CA

Customer Service vs. Online Prices

Every time we have made a service change with Verizon or Fios, the router/gateway has aways beeen at no charge and no monthly charge however, the cost for ISP service is as most others have said, expensive and having the least amount of value per mega bit. We pay $87.99 monthly and got a price increase of $7.00 without any advance notice. Calling them resulted in removing the cost increase for a year to keep us satisfied after telling them "internet isn't getting more costly, it's getting cheaper to offer and more competitive". By the way,you can get the upload speeds changed the same day by visiting your Verizon account, logging in and signing up for some b.s. points/rewards gimmick they have. I did and instantly, my 50/35 mbps changed to 50/50 mbps and according to speedtest.net, the line speed is 58/65 mbps. Not bad but by now we all have it figured out...the "free upload speed change" isn't free, it's $7 more for those who read between the lines at Verizon. Also, Netflix works much better.

Below, this was a most recent post elsewhere regarding the inner working of Fios/Verizon:

Have had Fios for about 2.5 years now. Initially had 15/5 speeds and now have 50/50 mbps speeds. Previously and continuously since Verizon began to offer ISP services in 1998 or so, I have always had Verizon as my ISP. Since the days of dial up, DSL and now Fios, I have never switched to any other ISP so it's now been about 16 years that I have had continuous ISP service with them. That being said, I have no complaints about their internet network and the speeds I am to receive and up until about 2 years ago, received the same with their verizon.net POP/SMTP email. Over the years of increasing speed packages, internet and email speeds had always been the same reliable speed. When I had DSL 1.5, internet and email downloaded at 1.5 and when I had 3.0 and 7.1 speeds, email and internet speeds were equally the same speed. Then, Fios came and with 15.0/5.0 mbps, internet was actually 16.5 mbps down and 6.0 mbps upload as was their email service. I have used outlook express and windows live mail consistently and had the above performance which I have to say was wonderful because their email and internet performed at the "pipe" speed I had with them.

Now comes an outage, in September 2012, labor day weekend, both internet and email went down. I called and confirmed the outage was on their end and was told the internet will be restored that day and email would be restored the next day and the outage was the entire country, USA. Internet was restored about 6 hours later and the next day email was restored but...email would perform any faster than 200 mbps to 1.0 mbps. Since that time, their pop/smtp email system hasn't been the same and even to this day, they say, "email and internet speeds are not going to work the same as the other".

So, you pay extra for a faster speed package but they won't support the speed update with their email service. Why? No one can say but several of the customer service numb heads say "email is a bundled service and not supported in any way" while the majority of the CSR's suggest both should work the same speed and both are supported.

As of this day, Oct 11, 2014, I have 50/50 mbps Fios and their email will not perform at the rated line speeds. The fastest download speed is around 10 mbps while outgoing will leave at around 25 mbps. Not sure that's really what they are trying to sell their customers but that is what they are giving them. So, if you think you are going to use their email service and get blazing fast email also, you will be mistaken and of course, mislead that will happen.

I switched over to gmail using pop/smtp with windows live mail software and the speeds are 50 down and 50 up...most of the time. No problem with Gmail and get this, Gmail is free, has way better spam control and more consistent email but of course, if it fails to work etc., there's really no one to call and dictate to since there's no agreement or charge etc.

How Verizon can allow this to occur is beyond me. They have the ability to be better than any other freebie service out there yet don't and they charge for it.
Hatboro, PA
·Verizon FiOS

1 recommendation

Re: Customer Service vs. Online Prices

FiOS is losing market share to cable all the time because their prices are out of line. Their business model, as I think I said before, is to overcharge their existing customer base, hope they don't notice and spam the hell out of everyone else and hope they too sign up. They are unethical in their billing practices.

The product for the most part is fine, but their constant price increases get them in trouble very time. We have the most expensive internet in the world if I remember correctly. Also, some of the slowest speeds for an industrialised world leader.

Verizon would do well to lower their prices, appeal to more people and then expand like they were paid to do by the Feds for their FiOS expansion. You won't see that happen though because they wasted all the money and tax incentives they got and have stopped building the fibre network. So they prefer to pay for TV, radio and magazine ad blitzes, bang their existing customer base to pay for it and laugh all the way to the bank. If they stopped sending out their B.S. flyers twice a week (Comcast too) and concentrated on giving a good product as advertised to customers at a fair price, everyone would be happier.

Verizon, get a clue. When someone who has been with you for many years complains, start listening. Stop outsourcing your support. Stop jerking people around when they complain about your onerous billing practices. Fix the issue and move on. If you do that, your reputation will be stellar - like in the old days with MA Bell - and the profits will still be there and probably even more so.
"from a broken heart to a hole in the sky"