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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1957 reviews (1465 good) (149 bad)
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Review by Darrin See Profile

  • Location: Venice,Los Angeles,CA
  • Cost: $39 per month (24 month contract)
  • Install: about 7 days
Good "Performance, reliability"
Bad "Customer service, non-discount pricing"
Overall "Great service but beware of Verizon customer service"
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(ratings match consensus)

There is no doubt that the fiber-to-the-home FIOS service is superior to cable in just about every way. Upstream speeds are much better. Latency is much lower (which makes a much bigger difference than most people realize). Outages are more or less non-existant.

The sign up started off great - 50/50 internet (only) for $39/month on a 2yr contract, with a year of Netflix thrown in. I jumped on it. The on-line sign up failed at the last hurdle (credit card handling) and I had to finish it off by phone, which was a rather long and tedious call with lots of unnecessary stages.

The modem came a week later and after another long, tedious activation call we were up and running.

The year of free Netflix that was promised never materialized, and now they claim it was never offered to me.

Another warning: From last time I had FIOS - when your promotion runs out its very hard getting another one out of Verizon. After my monthly bill went up 65%, they would not budge on the price. I actually had to cancel service and switch to TWC for a month, before I could use the offer above as a "new" customer.


member for 6 years, 391 visits, last login: 20 days ago
updated 63 days ago

Comments:

Review by WhyMeEh See Profile

  • Location: Oxnard,Ventura,CA
  • Cost: $120 per month (24 month contract)
  • Install: about 26 days
Good "Internet Sped, TV Picture quality"
Bad "Installation"
Overall "Once service installed, it's great"
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(ratings match consensus)

Update 01/24/15:

Everything is working great. Attached 2 speeds tests. 1 from LA and 1 from NYC. I'm on 75/75.

--------------------------------------------------------------------------

Ordered Triple Play - 25/25 + Select HD (I think) + phone for $99.99/mo for 24 months, plus a standard HD receiver and cable card which adds another $20/mo. Part of the holiday deal was the movie pack (Showtime, HBO, etc), upgrade to 50/50 for free for duration of contract, and $400 prepaid VISA card after 3 months of service. Ordered over the phone; process was fast and smooth.

Initially given install date of 11/24/14. Install went horribly, which I sort of documented here: »[Networking] Broken fiber from home to street?

After over a half a dozen phone calls to Verizon support, service was finally installed on 12/20.

I was frustrated about the situation so I complained. Ended up getting free upgrade to 75/75 and 26 days worth of compensation.

Internet is blazing fast. As noted in countless other Verizon FiOS reviews, Verizon gives you more than you pay for. In my case, I consistently test at around 88/85. Will post speedtest later.

TV picture quality is excellent. I was previously a TWC tv/net customer for 6 years and a Cox tv/net customer for 4 years. FiOS tv quality beats cable hands down. My Motorola HD receiver is nice enough; VOD works, the guide is decent (layout takes getting used to), and I have plenty of channels with the inclusion of movie pack.

Regarding cable card. Tech who did install paired the card in my tv tuner. All channels worked fine except movie channels. I called Verizon. Automated support suggested I reset cable card, so I did that. The reset hosed my card. After the reset, I could tune to absolutely no cable channels. Called Verizon support and they ended up sending me another card (still in the mail). Moral of the story is I wouldn't allow the automated system to reset my cable card if I were you.

Haven't used land line yet. Everybody uses their cell these days, including myself.

Overall, extremely irritating install process. I give props to the one Support rep who FINALLY took it upon himself to look into my situation and get me the 2nd install date. Other than that, I'm very happy with the price. I had been paying nearly $160/mo for Cox tv/net/phone - slower speeds and less channels (plus crappy video quality).

Updates to come in the future.

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member for 116 days, 4 visits, last login: 66 days ago
updated 66 days ago

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Review by Bossco See Profile

  • Location: USA
  • Cost: $149 per month (24 month contract)
Good "Quality. Reliability. 24/7/365 tech support. Service techs are great."
Bad "Nothing really (hope I didn't jinx myself ;-)"
Overall "There is no better alternative IMHO."
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(ratings above consensus)

Really can't complain about anything since they finally upgraded the premium DVR-STB to 5 recordings at a time. Email reliability is most important to me (home office) and it's been down only 2x in 5 years. Service tech has been out twice in last 2 years and both times they showed up within a day and were great guys.

member for 67 days, 5 visits, last login: 54 days ago
lodged 66 days ago

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Review by dvarona See Profile

  • Location: Richmond Hill,Queens,NY
  • Cost: $144 per month (24 month contract)
  • Install: about 5 days
Good "Faster download speeds!"
Bad "Still spotty connections to some sources"
Overall "Good choice if you need fast connectivity, but they do have cheaper options"
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My Other Reviews

·Covad Communicat..
I originally had a specialized DSL with COVAD (10Mbps +5 static IPs, $175/mo) and a separate cable TV package with Time Warner ($90/mo for standard digital). My new service with FiOS replaces both of those with a net savings of $120/mo. However, most other FiOS users don't come from a $175/mo DSL package, so obviously my savings are outsized from the norm.

Order was done by reps sitting at tables outside my building. Filling out the details took annoyingly long-- about 35 minutes to type everything one finger at a time into a tablet. However, the installation was scheduled for only a few days later; they had already put all the fiber into the building, so all they had to do was install the equipment into the apartment. Installation was mostly painless, except that I wanted a DVR that I was not given the option for until the installer added it extra. So that bumped the price up a bit, but I am not complaining about it.

The main reason I wanted FiOS, and dearly for the past 10 years or so, was that all other Internet options were technologically lame. Cable seemed to get clogged in the evenings during peak times. DSL speeds were limited. And Verizon just seemed to indifferent to actually give FiOS to people who wanted it. But FiOS is here, FiOS is here! .

I signed up for the 75/35 Mbps package, and this was "upgraded" to 75/75 Mbps. The increase in upload is dubiously useful unless you are sending your own YouTube videos regularly or streaming data from home, but download speeds have been as fast as 10MB/s (that's MegaBytes) compared to my previous DSL speeds of about 1MB/s. In general web browsing is a bit snappier, but Verizon also seems to have poor peering connections with some other ISPs. For example, videos from the Steam gaming platform can be inexplicably slow. Similar behavior is found for imgur.com. These all seem to be site-specific, and only periodically spotty, while I have no problem to other sites. But those relatively small Steam videos just ... won't ... load...

The TV service is somewhat underwhelming. I miss NY1 from Time Warner, but it's not worth it continuing to put up with TW's mediocrity-- despite their fancy new customer centers and media blitz. The FiOS TV channels are laid out in very odd arrangements, with about 20 public access channels right near the lower end of the number range. Channels also get repeated because each channel has a higher-numbered HD channel to go with it. And then there seems to be a higher duplication even further up. There is no "start over" feature to back up to the beginning of a program; I also miss that TW feature.

Video quality is significantly improved over TW since Verizon doesn't have the bandwidth restrictions that TW has; the video doesn't need to be compressed so hard. MPEG artifacts are much less noticeable than they are on TW cable. Set top box is much more responsive, in boot time, channel changing, and video shifting on the DVR.

Oh, I also got a phone number with my "triple package". I couldn't care less about the phone number, it just keeps the price low. Presumably in a couple of years the price will change, but I'm sure I'll adjust it easily then.

member for 15.3 years, 1367 visits, last login: a few hours ago
updated 66 days ago

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Review by RickYeager See Profile

  • Location: Conshohocken,Montgomery,PA
  • Cost: $385 per month (48 month contract)
  • Install: about 15 days
Good "Awesome speed"
Bad "Delivers website differently than Comcast or RCN so ZyWALL USG 100 won't allow FiOS users to get to my websites I host"
Overall "High speed with questionable QoS"
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I have FiOS triple play for business. 150 up & down. Tested speed is as advertised. I also have Comcast as a backup.

I host several CRM websites. We have 15 VoIP phones on a hosted service, Vonage Business (Vocalocity).

Vonage recommended the ZyXEL Zywall USG 100 gateway to replace my Cisco RV042G.

Turns out FiOS delivers, gets or filters website delivery to its customers, when they try to open a webpage, differently than Comcast or RCN do.

At this time my employees who are Verizon ViOS customers can't get to my CRM website, but all other employees with other ISPs can. Verizon is trying to blame the problem on the ZyWALL even though all other ISPs deliver my website to their customers without any problem. They say I should find a way to adjust the ZyWALL to correct the FiOS issue.

Now I know if I use our FiOS connection and I go to a website that comes up as not found it may be caused by Verizon FiOS and not the website.

Update: After reviewing logs on The ZyWALL & Verizon router I found that the reply from our ZyWALL is being blocked by the Verizon Router. Now working with ZyXEL to try to overcome the Verizon issue.

Update: 1/21/2014 - Turns out Verizon uses PPPoE on their networks, but they set their routers with MTU set at 1500 instead of 1492. To overcome this issue I had to change the MTU size on our ZyWALL USG 100 from the default 1500 to 1492. Now even FiOS users (employees) can get to our CRM website from their homes.

member for 72 days, 11 visits, last login: 23 days ago
updated 68 days ago

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Review by dobby10 See Profile

  • Location: Denville,Morris,NJ
  • Cost: $40 per month (24 month contract)
Good "Great speed and service"
Bad "The urge to buy more speed"
Overall "I love my FIOS"
Pre Sales Information:
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(ratings above consensus)

After being an OOL customer for years and being very happy, I made the switch, and couldn't go back. From the faster uploads to the great FIOS features I'm a very happy camper.

The internet is always solid, I'm on a 35/35 grandfathered package and consistently get 42/32 while on Wif, from the Verizon router.

The install was quick and painless, and I love that my service stays up even when power goes out. I did have an issue with service due to Sandy where a power surge caused damage to the ONT just affecting my phone service. VZ came out a day before scheduled and replaced the ONT, what other company decides to come early?! Wow, this is not the VZ of days past.

Update:

Wow, it's been over two years since originally getting FIOS. I've moved in that time, remaining in the same town. I received an upgrade to 50/50 staying with the move, while staying at the same price. Service has been great, techs have been great going above and beyond. VZ phone support can be decent, but hit or miss at times, never horrible. I love FIOS.

member for 14.3 years, 3250 visits, last login: 1 days ago
updated 69 days ago

Comments:

Review by pmainard07 See Profile

  • Location: Southlake,Tarrant,TX
  • Cost: $131 per month
Good "Fastest Internet Available Here, Fiber Optic"
Bad "Bad Equipment, Technical Support Doesn't Know Much"
Overall "Better Than Cable "

I've had FiOS since 2003. My city was one of the first places to get FiOS and my neighbor city (Keller, TX) was the first to get it. I started out with a personally owned D-LINK but then went to an Actiontec a few years later. I've had every version of the Actiontec routers and now I'm onto the Quantum Gateway router which is easily the best router they have ever released but it still is subpar compared to others. Verizon technical support really doesn't know much when you call in and will ask you basic questions such as is the router plugged in and then immediately say that have to dispatch a technician. Verizon technicians are great and are easily the best part of the company!!! I've had issues that they have fixed from their laptop on my porch that the agent could of done but didn't because they probably didn't know how. Overall, I would recommend Verizon FiOS.

member for 74 days, 11 visits, last login: 18 days ago
updated 71 days ago

Comments:

DeadSurvivor
Entertainer
Premium
join:2013-09-03
Tampa, FL

Fios TV

I Just Switched To Fios Triple Bundle And So Far, I'm Enjoying The Programming And Monthly Cost (one gripe: My Package Doesn't Have The SyFy Network).

pmainard07

join:2015-01-16

Re: Fios TV

I love FiOS! I'm getting ready to switch my TV over to the new Quantum tv since just a few hours ago one of my Dish Network receivers crashed. Enjoy FiOS!

Review by ITALIAN926 See Profile

  • Location: Fishkill,Dutchess,NY
  • Cost: $150 per month (24 month contract)
  • Install: about 5 days
Good "Everything is AWESOME...."
Bad "Not really anything."
Overall "If you can get it, GET IT."
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(ratings above consensus)

Update 1-17-2015

Still completely satisfied with Verizon FiOS.

When we went to symmetrical 50/50 internet speeds, I did lose my extra fluff, so I called to inquire. The rep made some kind of fix but she obviously made an error, Im now getting 49 Mbps down, and like 90 Mbps UP. Its really not a big deal to me, I dont think I ever come close to saturating my connection. I was given an upgraded Actiontech RevI router with Quantum TV. »www.speedtest.net/result/4067870 ··· 0949.png Netflix performance in the last few months is 100X's better during the evening.

I have upgraded to Enhanced Quantum TV, and the service was riddled with bugs initially, but must have corrected my issues with overnight software updates. I absolutely LOVE having the equivalent of DVR's in every room, and a lot more recording space. Pausing and rewinding Live TV in every room is great.

I dont think Ive ever lost service since the last review.

I almost feel bad for Cablevision/DirectTV wasting their money sending me flyers almost every day. No chance guys.

Update 3-27-2013

Still completely satisfied with FIOS. My internet speeds have been moved to 50/35 and regularly test higher like 58 / 37 . I have the ultimate TV package, having all those HD movie premium channels is wonderful.
At some point, the on-demand for Starz and Encore was fixed, its soooo much better than it was.

I gave back one of the DVRs and purchased a WD DVR expander hard drive. The 7232 DVR comes with a 500 GB hard-drive, and I added 1000, so in total, I have 1.5 TBs of recording space, more than enough. The installation of the external drive was a piece of cake. The 7232 requires an eSATA cord to connect the external.

Update: 2-11-12

HD on-demand quality for Starz and Encore is still horrible, I dont even bother with it. The Free on-demand, HBO, Cinemax, Showtime On-demand is beautiful. Thats really my only complaint with the service The overall PQ of FiOS HD is amazing, especially on my 120Hz Vizio. Its almost TOO clear I think the HD is as good as my 1080p Blu-Ray or HD-DVD videos.

Everything else is still great. My 35/35 internet speeds are still coming in like 42 Mbps down , 34 up.

The new 1.9 software is awesome. Having two DVR's in the house is pretty cool. I can watch recordings from both DVR recordings from any box in the house. I may be connecting an external hard drive soon now that I have the updated software.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Ive recently added a new 55" Vizio LCD and this thing looks AMAZING on FiOS. It looks better than my Pioneer Kuro.. as it should , its going on 4 years old. The picture is so clear its almost 3D'ish.

Since Ive gotten the service, it seems Ive gotten a boost in download speed and lost some upload speed. Not that I ever use this bandwidth but I occasionally run speed tests. Its pretty steady at ~ 42 mbps down and 30 up. »www.speedtest.net/result/1087423 ··· 3114.png

The HD on FiOS is FANTASTIC. My only complaint , and Im not sure its a Verizon issue, is that the Starz and Encore HD ON-DEMAND looks horrible... its a very blocky stream. HBO, SHOWTIME, TMC, EPIX , HD- on demand is beautiful.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

It was so frustrating seeing all my family and friends enjoying FiOS and I was stuck home with a POTS line, 1 Meg DSL and crappy pixilating Cablevision. My address was finally FiOS qualified.

The difference in TV picture is just awesome. The HD movie channels look as good as Blu-Ray to me. I have a 60" Pioneer Kuro and it simply looks amazing. If you watch too close to the TV you get dizzy ! Verizon has a ton more premium movie channels than cable , and the HD On-demand is awesome. I dont think Cablevision had any HD on-demand whatsoever. My wife is impressed with the picture on our regular Tv but to me, its not as dramatic of a difference as the HD. The multi-room DVR is great, its nice to watch recordings in the bedroom now.

As far as internet, Im just blown away. I downloaded a song in like 2 seconds last night from Itunes. Just amazing compared to the 1meg service I had. »www.speedtest.net/result/8090560 ··· 6003.png

I ordered Verizon digital voice with unlimited calling to free myself of the additional taxes and fee's. The ONLY difference I have seen is the 10 digit dialing.. which isnt a big deal.

My estimate is about $260 a month for ALL CHANNELS (except porn) , 1 MRDVR, 3 HD , 35/35 internet, unlimited calling for home, and 2 cell phones.

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member for 11.6 years, 3275 visits, last login: a few hours ago
updated 71 days ago

Comments:

Review by xpbx See Profile

  • Location: Mechanicsburg,Cumberland,PA
  • Cost: $70 per month
  • Install: about 1 days
Good "just killed my fios tv and land line. im moving. dont need it where im going"
Bad "would appear they finally have the bugs worked out in this area anyway"
Overall "its been green lit....go for it if you can get it."
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(ratings above consensus)

My Other Reviews

·Shaw
as of jan 9 2015 not using fios tv or landline just 25/25 intertubez. moving and dont need it. using the netz to sell the house. had awesome sick wicked fast here for the last 7 years. loved it. would recommend to anyone.

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member for 14.3 years, 1747 visits, last login: 6 days ago
updated 72 days ago

Comments:

xpbx
220, 221, Whatever It Takes.
Premium
join:2000-11-08

updated as of feb 23 2013

150/65 kicking ass. good luck finding something better than fios.






Review by wilitos See Profile

  • Location: Reston,Fairfax,VA
  • Cost: $170 per month (24 month contract)
  • Install: about 5 days
Good "reliable, fast speeds, and good enough for what I need"
Bad "price"
Overall "Reliable service with no interruptions."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
I've had FIOS since 2009 and the service has been very reliable with no interruptions. Down side is price. There are other options out here which I have considered but one thing I need to have is a good reliable service which FIOS has done in my area. I had comcast a while back and I always had issues with their service in my experience with them. Although, now with the new xfinity tv(which looks impressive) and the genie from DirecTV... I may give them a try in the future.

my tv plan:TV Preferred
my internet plan: 50/50 QGR
SportPass
HBO
Spanish
DVR

1/16/2014
Cancelled FIOS service above. Called in and the rep could not offer me something comparable to what new customers are getting. Was only able to offer me a $25 credit for 12months and wanted me do downgrade my speed to save money..lol

A Comcast guy came knocking on a door last Friday and sold me
the triple play. Service was install earlier in the week and so far the wife and I are happy with the $ervice and co$t.

Digital Premier.
Sports Entertainment Package.
1-HD box for living room.
1-Any Room DVR for media Room.
All movie channels free(HBO, Starz, Max, Showtime, Encore & Stream pix).
HSI dual band Gateway 105 down.
$150 credit to buy out my FIOS contract.
Free Install

All this for $127+tax

We'll see if now VFIOS will offer me something better sometime in the future...


member for 139 days, 91 visits, last login: a few hours ago
updated 74 days ago

Comments: