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 Review by beta user 
UPDATED: 37 days ago
member for 1 year, 515 visits, last login: a few hours ago
 Ontario,San Bernardino,CA
 $80 per month (12 month contract)
 "Quick Install - Townhouse Prewired"
 "Yet to be seen"
 "1 Month Review"
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I just had my FiOS internet/phone service connected today. Speeds look great and the install went quickly as this unit is pre-wired. The only hiccups I anticipate are dealing with Verizon customer service (but I'm trying not to buy any trouble).
I could have gotten DSL, or cable through Time Warner, but my curiosity wanted to suss out the FiOS fuss.
I ordered 25/15 and, as of now, that is what I'm getting. The price is ~$80 a month for internet/phone for a one year contract. We do not want/need television service.
Verizon supplied us with a Westell A90-9100 wireless router.
The tech was clean and polite. I let him be while he was working; he did call me in to show me how to switch the Cat 5 cable over to the room I want the router to be located, should I find that the signal is weak from where it is located now. I don't anticipate needing to do that since this is only a two-story townhouse.
--- Update ---
OK, it has been a month since my service has started. I really don't have much to say. Speeds are consistently as advertised and there has been no downtime to my knowledge.
I wish I had something to complain about.
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 Review by aztecnology
Posted: 37 days ago
member for 6.7 years, 2994 visits, last login: a few hours ago
Murrieta,Riverside,CA
Contract price not specified.
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I finally moved to a house with Fios, and it's unbeliveable, 25/15
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Review by hroo772
UPDATED: 40 days ago
member for 7.6 years, 2795 visits, last login: a few hours ago
Mclean,Fairfax,VA
$90 per month (12 month contract)
 about 7 days
"Extremly low latency, consistent bandwidth, great routing, no bandwidth caps"
"havn't found anything yet"
"If your looking for the latest technology, this is where it's at."
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I have ordered the 15mbps/2mbps package of FIOS which comes in at $55 a month. The order was easy to make over the phone because I knew the webordering was flawed. I was able to get a appointment with an installer a week later. A few days before the install a crew installed the wire from the aerial box. One the install date the installer came ontime and hooked everything up. Once a cat5 jack was put in I was able to connect my old router up which was already configured for PPPoE. This let me get connected right off the bat. Once I was browsing around the tech had me do a speedtest to make sure everything was alright, which it was. As simple as the install was for me, I think that everyone that can get this service should.
Since that time I've upgraded to the 30mbps/5mbps package which still gives me all the bandwidth I need. The extra upload speed has come in handy with the video work I do.
Update Aug 08: Moved up again and upgraded my speeds to 50mbps/20mbps. This speed is incredible and is actually all available at all times. I didn't think this would be a reality since US internet is pretty crap for the most part, but this blows it out of the water. Downloading full cd's from Microsoft (MSDN) takes less then a minute and DVD's are downloaded in under 5 min. At this point I don't know if Verizon can really screw up with their amazing track record.
Update Mar 09: Still have the 50/20 package, had no downtime at all. We also added the FIOS TV service, which is pretty great. Havn't really had many issues with the tv service, the only gripe is the small dvr harddrive size which fills quickly with too many hdtv recordings.
Update Oct 2009: The 50/20 package still amazes. Only ever had an outage or two, which was more of a regional problem then something at my house, but wasn't for more then an hour or two. Don't think there is ever any reason to switch.
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 Review by AbBaZaBbA
Posted: 40 days ago
member for 7.3 years, 3198 visits, last login: a few hours ago
Wildomar,Riverside,CA
 Business customer
$109 per month (24 month contract)
about 7 days
"Great speed, price, reliability"
"when ordering CSR said it would be $97.99/month. After ordering discovered that it would be 109.99"
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Ordered 25/15 for business. Turns out it is actually provisioned as 25/25. Took about 7 days from install to order. Fiber was pulled through conduit into phone box a day before install. Total install took maybe an hour.
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 Review by hsindogg
UPDATED: 44 days ago
member for 7.4 years, 2810 visits, last login: 1 days ago
Potomac,Montgomery,MD
$150 per month (24 month contract)
about 8 days
"So far so good; Tech was very knowledgeable, VZ employee, not outsourced."
"None So far"
"About the same cost as Comcast, wanted to try something different."
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Ordered VZ FIOS 10/1/2009 and scheduled an install on 10/9/2009. Install took about 2 hours total.
I received the HD Extreme package, 25/15Mbps internet, and phone for about $145/month, with a few credits ($150 back, 3 months HBO/Cinemax).
I ordered from www.myfiosguy.com (if you're interested in splitting a referral package, PM me). I did a lot of my own due diligence before calling myfiosguy, but the main guy there (Steve) explained a lot of the fine detail, including the real costs of service, such as DVR costs, etc.
Overall, service has been great, and FIOS speeds are fast. Main reason for switchiing from Comcast was we had a 2 month period where my signal from the street was extremely low, and I wasn't receiving 90% of the channels. Took weeks of calling only to constantly say "we've referred it to construction, it will be repaired".
So far so good with VZ.
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 Review by VirtualSlew
UPDATED: 44 days ago
member for 1.8 years, 403 visits, last login: a few hours ago
Ambler,Montgomery,PA
$120 per month (12 month contract)
about 16 days
"Rock solid internet and TV. No outages in 31 months."
"Bandwidth increases include price increases. No option to pay less for less bandwidth."
"I would recommend the FiOS bundles to anyone wanting to switch from cable/satellite."
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My Other Reviews ·ooma
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Update: 10/13/09. FiOS is still solid on both the TV and Internet side. They did fix the issue I described above concerning the Reminders not changing the channel. It works fine now. Not as nice as the Directv receivers I used to have, but as long as I can get the channel to change when I'm not home, I can live with it. My current Triple Play package expires at the end of February 2010. At that time I will be switching to the Flex Double Play. I just bought an Ooma Core VoIP system, and it works just great, so I will not need the Verizon phone line any longer. I will never have a phone bill as long as Ooma stays in business. I'll save between $25 and $30 per month by dropping the Verizon phone. The bundle package prices have increased, but Vz has also increased the internet bandwidth. I wish they offered a lower end internet/tv bundle, as I have no need for HD or 25 or even 15Mbs of bandwidth. I'm quite happy with the 10/5 I have now. Since I want the the 2 horse racing channels, HRTV and TVG, I have to go with the higher priced Extreme bundle which is $94.99. Unfortunately I am told I cannot buy the sports package as an add-on on the lower double play bundle. I'll be paying for bandwidth and HD that I will never use, but the savings from not paying for the phone any more will more than make up for it. I continue to recommend FiOS for TV and Internet. Make sure when renewing your service you mention that you will be checking out the competetion and you will be sent to their retention department where you should be offered discounts or freebies as an incentive to continue with FiOS. I plan on doing this at the end of February. Last year I was given a $180 discount at $30 per months over 6 months. Don't settle for their advertised bundle prices and insist to the CSR that you will be calling Comcast or whoever the local competition is. I will be reviewing my Ooma Core in a week or 2, but so far I'm happy with it as well.
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Review by LairdDrambeg
UPDATED: 45 days ago
member for 7.2 years, 24 visits, last login: 35 days ago
Denville,Morris,NJ
$129 per month (24 month contract)
about 4 days
"Great install, fast download"
"DSL cut off morning of FiOS install, upload slow"
"Great product - pity it's controlled by the telephone company"
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Service/support from our 3rd party ADSL ISP over a Verizon circuit for our NJ office was deteriorating and had no speed upgrade options worth looking at so I looked at Optimum Online & FiOS. The better symmetry of the FiOS claimed 25Mbps/15Mbps, vs. 30M/5M for Optimum looked the better option and after looking at reviews and Forum discussions here I decided to take a chance on FiOS's excellent technical reviews and hope that I do not have to deal with Verizon Customer Service.
I ordered FiOS For Business 25/15 with 5 static IPs on Wed Sept 23 with install set for Mon Sept 28 (1:00pm to 5:00pm) at a price for a 2-year contract of $129.99/mo - the 5 statics adds $20. to the listed static price. I started by trying to order on-line but after bouncing around various pages on the Verizon Web site, decided to take their advice, for static IP service, and do it by phone. No problems there and I also asked to keep our copper phone service for all seven phone lines, which also carried the existing ADSL on our main phone number; I'd read all the stories about having the copper lines ripped out and was surprised that my request was accepted on that.
The installer arrived shortly after noon on Sept 28 and started the work. Everything went according to plan -- apart from the fact that our ADSL circuit was cut off at 8:00am -- though he had to return to the "office" to get a longer optical cable, since the pole adjacent to our office did not have an optical junction box. The ONT and power supply were installed in our basement utility room and he ran a CAT5-E cable from the there to our 2nd floor office where our network switch is located.
I'd told the installer I'd prefer a wired 8-port router but he said they were no longer supplying that so it'd be an Actiontec MI424WR (4 wired 10/100 ports + Wi-Fi), which I do not really consider a "business solution" but it'll have to do for the moment. It works but there are some annoyances with msgs in the Security Log of "First packet in connection is not a SYN packet" which, as far as I can figure from Forum discussions here, are to do with orphaned packets. I'll probably look at getting a better router though deciding which is still a work in progress - we need to decide if we want to try a VPN tunnel to our California office and what that entails.
We finished up by about 6:30pm with everything connected and the router set up and working. I'd give the installer/installation full marks. As far as speeds, the 25Mbps down is good up to a certain distance - local connections within say 50 miles are pegged at the 25 but beyond that it deteriorates and across country gets as bad as 2Mbps. Up-stream is disappointing: I can get the 15Mbps to one local connection about 25miles away but even to Speakeasy in NYC I only see 5-6Mbps; cross-country it's more like 1Mbps and that's at well off-peak times.
The worst part of the whole thing was that Verizon cut off our old ADSL service, which was through a 3rd party ISP, at 8:00am so we had no Internet connection for a full day. This is really outrageous and I spent over an hour on the phone with Verizon reps, starting with Customer Service and being bounced around various different depts. - I got a range of answers which varied from "that's how we do it" to "it wasn't us".
The final answer on the ADSL cut-off was that it is a regulatory requirement that FiOS and ADSL are not allowed to be "attached" to the same phone number. Is this a FCC regulation? Verizon people did not seem to understand that even if so, that did not mean they could just turn the damned thing off at 8:00am and leave a company with no connection for a full day. Apart from the incompetence and inconsistent awareness of policies, the arrogance and the contempt for the customer at Verizon was palpable - Ernestine is alive and well.
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 Review by JUG831
Posted: 49 days ago
member for 321 days, 364 visits, last login: a few hours ago
Plainfield,Union,NJ
$126 per month (12 month contract)
about 14 days
"Solid, reliable internet speeds. Great HD lineup."
"DVR with small capacity, lacking accurate guide data"
"Top of the line all around service being offered today."
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I eagerly anticipated FIOS being available in my area. After living with Comcast and the awful HD lineup, the day finally came!
I was offered the same monthly price as Comcast for phone/internet/tv, with a contract term of 12 months. The installation was 2 weeks later. The tech who completed the install was great. he spent a lot of time getting things just right.
The service works very well. The internet speeds are very consistent and the amount of HD channels is second to none in my area.
There are only two drawbacks to the service. The first is the DVR is inferior to many other options available. The drive capacity is very small and combined with inaccurate guide data, the DVR is only better than nothing. I invested in a Tivo HD and am very happy.
The only other drawback is the amount of taxes paid on the phone. Since this is a traditional landline phone, there are many other taxes than I had with the Comcast VoIP, about $15 more a month in taxes.
I recommend the service to everyone if you want the best, or even something acceptable. For me, it blows away Comcast.
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 Review by BryanOnRR
UPDATED: 49 days ago
member for 2.4 years, 487 visits, last login: 8 days ago
Brandon,Hillsborough,FL
$49 per month
about 10 days
"Browsing speed sucked"
" Customer service is a joke, time waiting on hold could be best spent doing something. Overhcarged many times to my credit card."
"2 of 10"
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Great speed, always connected.
Customer service is a joke, time waiting on hold could be best spent doing something else. They need to retrain their customer service people to listen to what their customer are saying, instead of ignoring them.
Told them i already have an ONT installed on my home, and router here. I just need to change the service in my name and upgrade the service from 5/2 to 20/5, the !!#@# customer service guy, doesn't take care of the old account here on my house by deleting, So now there were two orders on my house, messing everything up. And they sent a guy to install cable in the ground and put an ont on the house, which I already have the latest ont and fios installed 
Took two weeks to finally get everything straight.
UPDATE; After some work in the Verizon direct support forum, The service as reach a better bandwith reliability and lower pings.
Update as of 09/04/07 Everything great! I now pay $54.99, which includes the Verizon Internet Security Suite, even though I only use the Virus scanner, it works great, not bad
Update; Not good anymore Verizon started overcharging me at a rate pf $79.99 for the internet which is bs, and you can never get a hold of anyone there, the internet browsing became slow and not at all worth the price i was paying,
Had the service for about 3 years, once i killed the service i was now being charged for the $100 fee of cancelled while under contract, but as you can read i have had the service longer than any contract and shouldn't be charged for it and i also got a thing in the mail to send in the actiontec router wtf its mine after 1 year you moran, check your own fing policy.
Back to roadrunner, which is stable and at a great price, not one issue, its exactly what i need, no hassle , great internet browsing speed.
Get Roadrunner
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Review by Budman1018
UPDATED: 50 days ago
member for 6.6 years, 172 visits, last login: 4 days ago
Camp Hill,Cumberland,PA
$179 per month (24 month contract)
"They came on the day they were supposed to"
"Everything else"
"Going back to my old ISP"
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I run a small office. Prior to the beginning of this nightmare everything was running smoothly. We got our cable/internet bill from the cable company and our phone bills from the phone company. For some strange reason I was getting two phone bills for each of our lines so in a effort to consolidate our bills I decided to switch to FIOS.
Because we have both and alarm system and a credit card machine the Verizon rep said they were keeping our voice lines as copper but were sending out a technician to install the ONT for the internet and cable TV. No big deal its still one bill, so its OK. The tech came over at the appointed time. We had a specific location where we wanted the router and ONT installed but he ignored our request and put the install at a location that I knew would create a wireless black hole. No problem they would hard wire my office computer, so I thought. Eight hours later the tech said he was done, I asked him about running Ethernet to the computer. All he said was "its working because I have a wireless signal". I tried to connect the office computer through the wireless card and all I got was "limited or no connectivity". His final words were "call tech support". After moving the router around I did manage to connect to the internet. A week later I came in and could not connect. Same error message. So I called tech support. When punched in my phone number for service I was connected not to FIOS support but to the copper support because they did not switch my voice lines over to optical. After about 20 minutes I got in the queue for FIOS. They could not help much since the computer in question was not able to connect to the network so no remote assistance could be offered. After much conversation they agreed to send out a tech to hard wire my connection. The tech came out the next day and basically told my wife that he was not going to run cable because the installation was complete and we do have a signal. He said that my Linksys wireless card, which I have used successfully in over 30 computer builds was junk. He installed a "Verizon approved" USB wireless adapter and left. Well even with the "Verizon approved" adapter my signal is intermittent. Some times it connects sometimes it does not. I have to power cycle the router and computer several times before it gets an IP address. Monday I'm going to call and get the FIOS taken out and hopefully the cable company will be able to restore my service that day.
UPDATE: It's been three months since I had my FIOS installed and still the nightmare continues. I built a new computer and ran some CAT5 cable instead of wireless and its working OK. The upstairs computers still drop signal some of the time but I can live with that until my two year commitment is up. At that time I will call and cancel all my Verizon services and if they do not come at the exact appointed day and time I will personally rip all of their equipment out of the wall and throw in the dumpster after letting my dog take a leak on it. Not only was the installer worthless but their billing and customer service department must have went to the same school of ineptitude. The $30 monthly discount has not yet appeared on my bill. Even though I have called several times the bill is still $200+ and not the $179 agreed upon. If they ever get it right I'll not hold my breath for a refund either. My second phone line which is used for a fax machine does not have unlimited long distance. Every fax I send out of the local calling area costs me by the minute. I cannot believe in this day and age anybody charging for a long distance call. They cannot or will not lock out the On Demand service on my waiting room TV, so if some client either accidentally or on purpose decides to order a PPV movie I'm stuck. From reading all the glowing reviews of the FIOS service I realize that my case is an exception. BUT WHY ME???
Followup comments:  JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| Cat5e connectionAll business installs should have Cat5e connections for data. How can it be worth losing a customer over 1 more cable run.
You can, if you choose, run your own Cat5e cable and be able to put that router wherever you want. The data connection can be changed from coax to ethernet, with a phone call to tech support, or a post in the »/forum/vzdirect You also can use your own router, if you don't have TV. | |
| | supertech315
join:2006-03-01
Perris, CA | Re: Cat5e connection Shame on that lazy azz tech. get someone from the fsc to send a tech out and get things done the way you want it . ( as long as is doable ) . write a complain letter to his boss | |
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