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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1932 reviews (1456 good) (142 bad)
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Review by br0adbanddoc See Profile

  • Location: Norristown,Montgomery,PA
  • Cost: $80 per month
  • Install: about 20 days
Good "It's stable and quick."
Bad "Streaming Netflix is garbage unless I turn on my work VPN."
Overall "If you use Netflix for your primary source of video entertainment, forget about Fios."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Overall the Fios install went pretty well except that Verizon guaranteed that they would provide us with a battery for the system's battery backup and the tech forgot to install the battery. This generated another service call where I had to be home for a different tech to show up, verify that we definitely didn't have a battery and then install the battery. The original installer tech also cut down some old drops that another Verizon Fios tech had left laying across other various cable/telephone drops in our back yard.

With regard to the service, normal web browsing, Youtube streaming and gaming work well. However, if you use Netflix as either a way to augment your normal TV service or as your primary source of TV service, forget about Fios. It is absolutely awful. I have resorted into using a VPN connection on my laptop in order to allow anything better than an unreliable SD picture from Netflix.

If you don't use Netflix, get it. If you do use Netflix, get Comcast.

member for 12.8 years, 2786 visits, last login: 22 days ago
lodged 97 days ago

Comments:

Review by fiosultimate See Profile

  • Location: San Antonio,Bexar,TX
  • Cost Contract price not specified.

Stable speed,almost all the TV channels, issue free phone service

member for 143 days, 75 visits, last login: 14 days ago
lodged 99 days ago

Comments:






Review by trissypissy See Profile

  • Location: Tampa,Hillsborough,FL
  • Cost: $89 per month
Good "symmetric speeds"
Bad "expensive"
Overall "some day maybe we'll have ambient connectivity. lets build a mesh network to fuck the telcoms."

i got in a chat room and asked them to provision me for ethernet rather than coax, and they did, and it's nice being able to now just plug whatever I want (in this case a ddwrt router) so long as it has ... the right MAC address I believe then it seems to get a DHCP lease just fine.

i really wish they'd give us ipv6 already.


member for 6.6 years, 7 visits, last login: 3 days ago
lodged 100 days ago

Comments:






Review by bsangs See Profile

  • Location: Montclair,Essex,NJ
  • Cost: $205 per month (24 month contract)
Good "Internet speeds, reliability, picture quality, DVR, programming/channel lineup, on-line support"
Bad "Phone support still hit or miss"
Overall "Great internet service, TV side has improved significantly since I joined"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

UPDATED 7/22/14

The DLSReports bot is bugging me for a review update, so here goes.

Recently upgraded to the Quantum Premium service - 12 tuners utilizing two DVRs and two client boxes. Upgrade was smooth and while the Quantum system is still in its infancy, I've been very pleased with it. The increased tuners, the increased storage space has been great. No more recording conflicts. Lost a free DVR for Life credit, but FiOS reps helped make up for that in other ways.

FiOS offers every channel I watch regularly in HD. I know there are some channels others still want, but I'm good. The HD picture is still the best around, as is FiOS's reliability for both TV and internet.

Price for Triple Play Ultimate is $149.99 and that gives me every available channel. The Quantum Premium service is $64 - $32 each for the equipment and the Quantum service itself. Don't judge, I like to watch TV. Tried Tivo for a month with FiOS and the Quantum DVR system is a much better experience. Mainly because it just works, whereas TiVO was very unreliable.

Use the Verizon Direct forum here at DSLReports or the forums at Verizon's website if you need technical support. Much better than calling into Dante's Uncredited 8th Circle of Hell known as Verizon phone support.

I imagine the only reason I'd leave FiOS is if I moved to an area that didn't offer it. Between Comcast, RCN and Directv - the other providers I've had throughout the years - FiOS is easily the best overall experience.

UPDATED 12/8/13

Still have a FiOS Triple Play Package - Ultimate, 50/35, DV. Have a free DVR for life (would normally cost $19.99 per month), a second DVR ($16.99) and three HD STBs ($6.99 each).

The best part about FiOS remains its internet and reliability. Unfortunately, it's fallen so far behind other service providers in hardware technology, that if I weren't receiving a free DVR for life I would probably dump the television service altogether.

FiOS also remains behind the pack for sports programming. Some basic sports channels carried in HD on nearly every other provider remain in SD on FiOS - and some of those channels aren't even available unless you subscribe to the highest programming package. (Not important to the non-sports fan, I understand.)

I'll update my review of the TV side of FiOS if/when they ever deliver a DVR with more than two tuners. I'll never leave FiOS internet though. Nothing compares to it in my area.

UPDATED 1/26/13

OK, the DSL Reports system manager wants me to update my original review. Here goes.

-- Still have FiOS, even though I've sampled DirecTV during the last year as well. The best thing about FiOS remains its reliability. It is rock solid. Even during Hurricane Sandy, when we lost power, the FiOS never went out, until the backup battery died.
-- The DVR's have been greatly improved since I originally joined in 2010. Faster, better looking, larger HDs, ability to connect an external drive. The interface - now 1.9.1 is much better than the old 1.8 interface.
-- TV picture remains pristine and although FiOS doesn't offer some HD channels that people clamor for, it carries every one I enjoy watching, save for CBS SportsNetwork.
-- Also upgraded internet speed to 50/35, although it measures more like 60/40 at most times, which is great.
-- Multi Room DVR service works great, although what can be annoying are audio/video dropouts when watching a program from a different DVR. It is quickly remedied by rewinding the program, but still, it's bothersome. (Doesn't happen all the time though, which is weird.)
-- Recent software update to DVRs has improved the interface speed. For a while there were some issues, but all appears to have been fixed (knock wood).
-- Only wish there would be more HD offerings for sports subscriptions. Still limited when compared to DirecTV, which is the only reason I'm leaning toward going back to DirecTV when baseball season starts.
-- Also in our area, the Ultimate package includes every premium channel - HBO, Cinemax, Starz, Showtime, TMC, Epix - which is a steal if you're into those channels.
-- My monthly price includes three DVRs - one free for life - and a free SD STB, also included free for life with the package I originally received. DVRs run $19.99 per month for the main MRDVR and $16.99 for regular DVRs. (HD STBs - non-DVR - are $6.99.)

member for 12.2 years, 1402 visits, last login: a few hours ago
updated 101 days ago

Comments:

Noni

@bhn.net

Horrible Tech Support and Customer Support

I ordered fios on 12/5/13 and first available install date was 12/14/13 between 8-10am. Tech showed up and said he was not going to install what I asked for since it was not worth the money. He went outside and called and upgraded me to a higher price package. He had some lady talk to me on the phone and she told me the price and I said no it was too much. The tech snatched the phone away and hung up on the lady. He went outside and was talking on the phone to someone else. Verizon called me on my phone and was offering me a different package when the tech came inside and told me to hang up the phone. I asked why he said all they are gonna do is confuse me. I said I am not going to hang up. He got in his truck and left. Now I can't get a tech out here. This has been an 11 hour nightmare. Thank goodness I did not cancel Brighthouse. Verizon Fios is horrible!!!

ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

Re: Horrible Tech Support and Customer Support

Noni, that is completely ridiculous. I hope by now you have entered a complaint through the proper Verizon channels. What you experienced was a technician upgrading your package essentially without your approval in order to obtain a COMMISSION. You got a very bad apple there, unfortunately. The majority of their technicians do good work. Keyword: majority.
bsangs

join:2002-08-21
Montclair, NJ
kudos:1

Re: Horrible Tech Support and Customer Support

Italian is right Noni. The Verizon techs are by far the best I've ever dealt with. What happened to you is not only ridiculous, but far from the norm.

Review by patt2k See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $96 per month (24 month contract)
  • Install: about 410 days
Good "Upload higher then download "
Bad "Constant billing issues"
Overall "Dumped TWC long time ago"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I switched from Time Warner Cable I had the 50/5 plan for 59$
the very next day when Time Warner sent me a letter , well not just me that they will be charging 3.95 modem rental fee I saw that Fios was at my adress so I few hours later ordered it!

Let's Compare:

TWC : 50/5 (59.99$)
Fios : 50/25 + TV , 79.99 (without taxes)

July 21st 2014

_______________________________________________

Yesterday took the free upgrade from 75/35 to 75/75 well in my case it jacked my price by 10$ working with Verizon Direct they sent request to Elite Billing team giving them chance for now to fix it before making complaint with BBB, will give them about a week max.

75/35 jumped to 83/92
83 down as always
upload 92 from 38 mbps.

Price went up from 74.99$ (free upgrade was jacked -- as of 7/21/2014 ->> JUMPED to 84.99$

_____________________________________________________
Since may 26 I am now in Brooklyn.

Had a outlet charge when it clearly said free had to go to Verizon forums and get that sorted out.

I am still on 75/35 , + Prime HD but not STB but cablecard rental.
After they fixed my bill it's about 93-94$ after taxes/fees.

July 16 2013
_________________________________________________
Got my fios 100$ gift card which is 2nd one. For re-bundling when moved and a contract. Time Warner guys were walking around my block just 2 days ago and trying to convince me and some other people to join TWC , well that didn't work.

Sept6 2013
______________________________

Had a tech yesterday to fix up low signal with the TV-Service it turned out my splitter and cables were crap.
My bill did go up because somehow there is more taxes in Brooklyn rather when I lived in Queens I basically had small amount of tax..

Promised rate is 84.99 + taxes so I pay 15$ just in taxes and fees.
Before adding STB : 100.11
After : I would expect about 107$
I still have cable card and stb now.

After contract ends will be cutting the cord unless Verizon does something about those fees.

November 17 2013
____________________

3 Days ago I downgraded to Select HD because I barely watch tv..
My price was 79.99 , I was actually arguing with Verizon that my bill shows 79.99 but they were charging me 84.99.
I downgraded to Select HD + kept 75/35 and price was supposed to be 74.99 , but it's 69.99 it now shows that I have extra discount til November 2014.

I will also be dropping cable card so that is -5 buck because as I said lately I barely watch TV.

Oct05 2013
______________

A kind of weird surprise but can't complain.
My price for 75/35 + Prime HD was 84.99
if I changed it to any other package for same packages I would pay 89.99
so my base price changed from 84.99 to 79.99 why? I have no idea?

I'm I happy? yes Thank you Verizon! for giving me such an amazing deal.
so on my next bill it will be 79.99 for double play 75/35+Prime HD.



member for 5.7 years, 1140 visits, last login: a few hours ago
updated 101 days ago

Comments:

Review by kmcheng See Profile

  • Location: Maspeth,Queens,NY
  • Cost: $68 per month
  • Install: about 30 days
Good "blasting down and up speed, intergrated phone feature as digital voice"
Bad "none so far"
Overall "good value for the money"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

moved to a nearby place in early Sept, has fios service available. saw a verizon fios sales tent on a sidewalk one day, went there to ask, and the sales guy Peter helped me to sign up with a very good price. well, I have been using verizon online DSL for a few years until I moved, so I guess this has credit also
I have the double play internet and phone for $59.99 month without contract, plus tax is still less than $70, not bad. Add fios TV would cost more than $50, not going to do that. The internet plan is 50/25

have to delay the installation because of renovation, but finally got it done in early Nov. well, before that, they messed up the installation date, so they gave me $10 off for 12 month.

7/21/14
joined the My Reward+, got the symmetrical speed upgrade
»Verizon Makes All FiOS Tiers Symmetrical
»www.speedtest.net/my-result/3639538052

12/1/13
»www.speedtest.net/my-result/3137090129

update 11/27/13
changed the router to asus rt-ac68u, now the speed is back to as if I am only using the router from verizon, almost 60/40

11/7/13
Anyway, there is already a fios drop nearby, so the tech just connect the drop to my house, and install the ONT. The yellow wire within the black cover is indeed thin, just like a thin electric wire. I bet the actual fiber inside is even thinner

something interesting on the speed. the plan is up to 50/25, but the actual speed is nearly 60/40, unbelievable! Only that, when I make the MI424WR router to bridge mode and use my own WRT54GL router, the speed dropped to around 42/38. I have to OC the router from 200 mhz to 250 (using ddwrt) to get around 55mb download. Well, I guess it does take CPU power for the much higher bandwidth, given I just found out that the MI424WR actually has a dual core 64 bit processor... I am planning to get the asus rt-ac68u router for this, waiting for black friday to hopefully get it for a cheaper price

the phone is good, with digital voicemail service. the my fios app for android is useful also

the overall fios experience is good so far the only "down side" is, the account no is not my phone number anymore, and I can't "recycle" my previous DSL account username

member for 12.7 years, 840 visits, last login: 101 days ago
updated 101 days ago

Comments:

Review by mna See Profile

  • Location: Reston,Fairfax,VA
  • Cost: $75 per month
Good "Reliable, No connection issues"
Overall "Good value"
Pre Sales Information:
Tech Support:
Value for money:
(ratings match consensus)

25Mbps download/15Mbps upload

DLink 624 Router

member for 12.7 years, 1814 visits, last login: a few hours ago
updated 115 days ago

Comments:






Review by xrobertcmx See Profile

  • Location: Sterling,Loudoun,VA
  • Cost: $118 per month (12 month contract)
  • Install: about 30 days
Good "Excellent Speed"
Bad "Equipment"
Overall "Worth the Money"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update 7-July-2014

Given that our only other option at this point is Comcast we have stuck it out with Verizon. There have been very few outages, but we have had to get a tech out three times to replace the box out back. They really do not like doing that. Speeds initially started at about 15/5 moved to 25/25, then 30/30, and now 50/25. We see slightly faster then advertised speeds on average.

The bill has remained largely flat but that is due to getting rid of the cable boxes more then anything else.

I hear a lot about Netflix issues and I can't speak to that as I don't use Netflix for streaming. I can say that Amazon Prime, Hulu, ABC.com, CBS.com, and Crackle all work perfectly. My Plex Server feeds out video when I am on the road without pauses, buffers, or other issues. So no issues.

Overall I have no real complaints except the inevitable price creep.

Update 9-July-2010:

The wonderful thing about FIOS is that it works. For most of the past year the service has been flawless. We have amazingly consistent speed that are faster than my office connection (Comcast Business which drops every other day requiring the modem to be rebooted) and consistently hits 2.1Mb/s on download.

We use our Roku player nightly to watch TV shows from Netflix and the picture is wonderful.

What else is there to say, it is cheaper than the competion, faster than the competion, and if you get the TV service it looks better to.

#######################

While it wasn't hard to actually order FIOS, it took several attempts to actually get it installed. First the installers failed to show up, and no one called. Then we had bad weather, then they wanted to wait an additional month before coming back out.

Once installed the first several months did not go well. The service dropped at least once a day. After repeated calls to tech support, who did not want to help unless I called while my service was down (not really possible), an FCC complaint finally resolved the issue. It turned out I had a bad box on the back of my house, and the connection to the box was overly tight which broke the cable (Or so the tech claimed).

With that fixed we have not had any further issues, or outages. We get the full 20/5 as advertised. The included Actiontec 802.11g router didn't have the power to reach my third floor (Small townhouse), so I have turned off the wireless in it, and gone with a Linksys WRT160N with DHCP disabled and simply used as a bridge. It works.

Netflix streams at 3Mbps, looks great. Hulu works really well, even on their version of HD. And we have now ordered the FIOS Television service. Which was actually even more difficult to get installed.

member for 13.3 years, 3251 visits, last login: 1 days ago
updated 115 days ago

Comments:

gregkillick

@159.118.91.x

contract lie

I was a 4 year customer all 3 items bundled service was great all 4 years
But when we renewed we had 2 years before retiring we were told that if we moved to another State
that did not have Verizion we WOULD NOT HAVE TO PAY THE EARLY TERMINATION FEE IF THE STATE WE MOVED TO DID NOT HAVE VERIZION BUT GUESS WHAT HAPPEN YOU GUYS DID NOT KEEP YOUR
PROMISE ,AFTER MANY CALLS YOU GUYS PLAYED HARD BALL SO NOW I'M RETIRED I GO ON EVERY REVIEW SITE AND BLAST WHAT YOU DID . JUST TO WARN THE PUBLIC HOW YOU HANDEL CUSTOMER SERVICE
xrobertcmx
Premium
join:2001-06-18
Sterling, VA

Re: contract lie

Did you file an FCC Complaint? It takes about 5 minutes and generally works.
--
I voted for Snoopy!

Review by penske1 See Profile

  • Location: Mohegan Lake,Westchester,NY
  • Cost: $102 per month (48 month contract)
  • Install: about 7 days
Good "Fast for everything except Netflix"
Bad "Terrible Netflix performance, duplicate account/double billing issue, bogus "administrative charges""
Overall "Fios service is good, Verizon business practices are bad"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Got the triple play:

50/25 Internet
Select HD TV
Digital Voice Unlimited

Service has been good and internet is fast, but Netflix performance is "mysteriously" bad. Terrible unwatchable quality between 3pm and midnight. I wish I had known about this issue before I signed up, as the local competing cable company utilizes Netflix Open Connect and provides superior video quality.

TV video quality is decent. The HD DVR has a nice modern interface and good customization options, but only records 2 programs at a time. As a previous user of U-Verse and Dish Network, I didn't realize anyone still made 2-tuner DVRs. Recently a new DVR has been made available (at extra cost) that has additional tuners.

Voice was basically a freebie because of the bundle. Voice quality is good. I like that it uses my existing phone wiring and phones. No IP phones are required. Verizon recently added an "FDV Administrative Charge" of $1/month to everyone's voice bill. This is not a tax, rather it goes directly to Verizon as profit. In my opinion, this is an extremely shady way of increasing the price of service despite customers having a 2-year price "guarantee."

I wish I had known about the Netflix fiasco and the shady billing business practices before I signed up. Also, learning that Verizon is opposed to net neutrality is very disappointing.

I do not feel good about financially supporting this company and plan to switch when my contract is up. I hope there are no more additional "administrative charges" until then...

member for 12 years, 619 visits, last login: a few hours ago
updated 120 days ago

Comments:

Trapped Cust

@verizon.net

Verizon Fios

The average cost is not 89/month for bundle that is the fish and bait costs. Once you are a customer they creep the price up every signing and it is impossible to even get 25% close to the sign up cost. It is a monopoly price hike to the max. There is alot of hype in the advertisement and this company continuously gets away with misrepresentation in marketing......
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Re: Verizon Fios

YES, they do sneak in charges and do a bait and switch on pricing once you get the confirmation email for your order. How do they get away with this. And if you switch to optimum pricing is the same as optimum charges for stuff verizon doesn't which makes up for the lower price points in optimum.
norm

join:2012-10-18
Pittsburgh, PA
kudos:1

30-Day money back guarantee

My suggestion to you would be to take advantage of the 30-day money back guarantee that you _should_ have before it's too late.

Edit: Sorry, I was going by the update date. I just noticed the dates of the other two comments.

ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

DVR

There are 6 tuner DVR's coming in the next few months.

Any "pixelating" during "intense" motion is not the FiOS service, I have never experienced such a thing on any of my 3 HDTV's. Go into your settings and switch to 1080i / 720p and see if that helps.

Review by shayes See Profile

  • Location: Owings Mills,Baltimore,MD
  • Cost: $148 per month (24 month contract)
Good "Nothing"
Bad "Everything"
Overall "Bunch of Crooks"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

**Update**

This is a real claim!! They claimed that they changed the coax cable on the side of my building and charged it to me. $175 worth of service. I know have the executive number from you guys I will call and have it fixed. I have been calling, emailing, and chatting with CSRs and they all were not able to help. I have been calling ever since I paid the last months bill. So basically that was a month before it was due. So yes i have been calling and trying to contact someone about getting the charge off my bill.

They are a bunch of crooks. They are charging me for service that they claim was done to my cable. I explain to them that the tech never came to my house, never serviced my cable, and I never signed for anything. They stated that because it is in their notes, that the charges are valid. No one can tell me what the notes say. They claimed they called the tech and he stated that he came out to my house and serviced my cable but when i mention that I did not sign anything and that he has nothing with my signature on it, they keep repeating that the charges are valid and they ignore me when i say that I did not sign off on him coming or doing any service. No matter who i speak, the chat line, email, or the phone, they all have the worst customer service. Especially on the phone, it sounds like they pick up bums from the corner and have them be CSRs. They are not professional and not courteous. I am cancelling my cable as soon as my contract ends. They are not professional and they are they are crooks. No evidence of service and no proof provided by the customer that they were there and they still charge you. Never again will i ever use them. I also will never recommened them to anyone. I will always speak badly of them to anyone who asks me or if i hear someone speaking of Verizon.

member for 140 days, 1 visits, last login: 122 days ago
updated 122 days ago

Comments:
political_i

join:2013-11-12

VZ Direct Forum

May I suggest using the Direct Forum and seeing about getting in contact with someone here?
guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:3
Reviews:
·Verizon FiOS

Re: VZ Direct Forum

Just a troll, unfortunately BBR does not monitor or moderate the reviews.

All it takes is one phone call to Executive Customer Relations 212-395-1060 and it will be taken care of, but as we all know this is a socket puppet for another provider

ITALIAN926

join:2003-08-16
kudos:2

Re: VZ Direct Forum

yup

birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
kudos:9

1 edit

What charges for what service?

Since you are not very specific, it's difficult to determine the truth of your claim. There is no service change where a technician makes a change on premises without a contact being there. If a change in service involves adding TV channels or speed tier to existing service, then there is ordinarily no visit, it is done remotely.

If you are disputing a Pay-per-view or a TV change, you may be able to get a reduction on the former, and can cancel the latter, although you may have problems going back to an old service level that is no longer supported.

If you claim that a service change was made by someone, but not by you, you can dispute that as an unauthorized service change. If a service change was authorized by you, but you got confused by the rep, you can dispute that. You have 30 days to cancel such a change easily, and it can still be disputed after that, but the longer you wait, the harder it is to get the dispute resolved in your favor.

If you are feeling stuck in a 24 month contract, you can cancel service at any time and the worst you will have to deal with is the ETF, which is cheaper than paying 24 months of service you don't want. And you can dispute the ETF if you can justify an improper service change.

But since you are not specific, there's not much to say except to call Executive Resolutions as suggested above. You won't get it fixed by complaining here. Sorry. You're stuck until you make the call.
patt2k

join:2009-01-16
kudos:1

direct

direct forum reps are same ones who deal on twitter I didn't get my reward points 2 months ago never got it they said they can't do nothing.