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 Review by synthd0rk 
member for 250 days, 2 visits, last login: 42 days ago
lodged 118 days ago
 united state
 $139 per month- (24 month contract)
 "Been using FiOS in Phila Region since 2009 with mostly uptime" "Doesn't always cooperate with TiVo" "Might consider other options in future: Package is EXPENSIVE."
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(ratings match consensus)
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Came from Compuserve dialup to VZ DSL in 2000 and then to FiOS in 2009.
It was nice to get FiOS, though the Analogue Sunset was kind of bittersweet. No Looking back though.
We use a TiVo HD and have only had a few problems with the signal. Channel offerings seem kind of random in general. Would be nice to be able to customize more.
Internet has been fairly reliable with mostly uptime. SERSIOUSLY insecure at time of install with no tech support for getting things straighted out right in the event of a rootkit.
Battery for the Voice lines causes some annoyance from time to time.
As far as ways to move data, "television," and voice go an overall good experience.
I do a fair amount of artistic multimedia work and need to be able to move those files from home to servers, etc. So far VZ has not let me down on this front.
I'd recommend if you can afford, but for basic Television, Internet, and Voice there are cheaper and less overblown services that might suffice for non-power-users.
Comments:
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Review by DanK101
member for 246 days, 28 visits, last login: 15 days ago
lodged 120 days ago
- Safety Harbor,Pinellas,FL
- $160 per month
- (24 month contract)
- "bandwidth downloading where packet loss issues don't effect it"
- "quality"
- "internet videos and FPS gamming with PS3 is like watching Charles Chaplin film"
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Trying to resolve the issue with Verizon is slow and like fist fighting a ghost. Coax line they added was cut most of the 100' length and support never saw that when complaining about issues either. Idiot pulled it across sharp metel lathe where he drilled then laid it on top of a bunch of AC wire runs. Ran new line myself instead of dealing with hassle.
Still have lagging, freezing, they are sending a new Westell router a90-9100em15-10 to see if it resolves the issue.
Thinking now maybe I should have just got FIOS internet from them instead of bundle. Maybe its to much for router. 2 DVR, 2 settop boxes, phone all share router from what I see and understand.
Comments:
 | | too much? probably not. xbox, pc, nook, 2 iphone, 1 ipad, ps3, wii, 3stb off my router with no issues. your issue is most likely that same issue most poeple who's fios doesn't work is -- human error. poor installs are the biggest problem with fios, as a former VZ installer, i've seen this first hand time and time again. | |
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Review by cstaten
member for 12.8 years, 518 visits, last login: 52 days ago
updated 124 days ago
- Brooklyn,Kings,NY
- $89 per month
- (month by month)
 about 3 days- "ordered 1/08/2010 recieved it 1/11/2010"
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Whoo- Hoo I went from 3000/768 DSL to 50/20 mb fiber on a 6 hr install
***updated 1/2013....see below
Actiontec wireless 4 port router
install would have been faster, but there was no drop point in front of my house
Update 1/2013... Since the world didn't end 12/21/2012, I ordered an update to my speed
went from 50/20 mb fiber to 150/60........oh, I'm sorry the actual speed is 153/72. same price with disconts. It took 1/2 hour
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 Review by johnnylakis
member for 10.5 years, 159 visits, last login: 39 days ago
lodged 128 days ago
- Brooklyn,Kings,NY
- $67 per month
- about 2 days
- "Fast!"
- "????"
- "Great Value for the money"
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Verizon came out, did the install, no charge, no commitment. You get the best deal when they call you. The salesman offered me $59.99 per month for life! No Commitment so long as I don't change packages. That price gets me 35M/35M Internet, plus unlimited local and long distance calls and all the calling features. Superfast connection! I highly recommend.
The modem goes out often, but they Fed Ex you a new one and gives you a label to Fed Ex pack the old one!
Right now I have Directv, but if FIOS calls me again with another offer, I may switch my TV to FIOS also!
Comments:
| | ? How much do you pay separately for DirecTV ? | |
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 Review by coolgames
member for 10.7 years, 124 visits, last login: 34 days ago
updated 128 days ago
- Groton,Middlesex,MA
- $50 per month
- "Speed unknowingly doubled between November and January again faster in 2012"
- "Verizon DNS suggestions when 404 , slow lookups"
- "Better than Charter Cable internet on same systems"
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Residential service
FIOS Router 10 MB Hardwired to Time Capsule then 1 GB to
Mac Mini 1.5 Ghz Core Solo - OS X 10.4.11
Actiontec MI424-WR FW 4.0.16.1.56.0.10.14.4
Same router, machine & connection only change now at 10.6.8
»i.dslr.net/imc/0/8/8/1/103804149.png
Latest is
Speed Test #103804149 by dslreports.com
Run: 2013-01-17 11:17:36 EST
Download: 15237 (Kbps)
Upload: 5128 (Kbps)
In kilobytes per second: 1860 down 626 up
Tested by server: 56 java
User: 671696 @ dslreports.com
User's DNS: verizon.net
Compared to the average of 309 tests from verizon.net:
* download is 9% worse, upload is 53% worse
Share your test history with others: »/testhistory/671696/beddd
Your Tool and Test History
Time
(last 24 hours) Test Results.. Comment..
download upload Server Your Domain
17-01-2010 04:30 PM java speedtest 9660 Kbps 1836 Kbps New Jersey, USA verizon.net 26-11-2009 10:17 AM java speedtest 4841 Kbps 1818 Kbps New Jersey, USA verizon.net 14-10-2009 04:53 PM java speedtest 4835 Kbps 1812 Kbps New Jersey, USA verizon.net
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 Review by regan
member for 12.3 years, 3454 visits, last login: 5 days ago
updated 133 days ago
- Pittsburgh,Allegheny,PA
- $120 per month
- (24 month contract)
- about 1 days
- "Speed Speed and Speed"
- "None that come to mind"
- "For the price? What are you thinking about?!"
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Even though I'm back in the Dormont location, I still love my Fios. No trouble with the router, the video, the internet speed, or the support...What can I tell you, get it?!
December 2011 Update - moved from the original Dormont, PA location to Castle Shannon and upgraded to a Fios Triple Play Bundle. Speed 25/25 and I routinely get faster than that. The move/install was delayed a bit due to the recent strike, but when the installers showed, it went very smoothly and quickly. Verizon sent a box out for my old gear, and that closed the book on the Dormont location. In the 5 years or so that I've had Fios, I have zero complaints about the equipment,or the speed.
Had DSL prior to this. When Fios came to the neighborhood, I signed up for the upgrade.. That was probably 3 years ago now. I have been boosted to the 20/5 tier and the speed is great. I don't do any gaming, mostly stream video or work on my company files via VPN. I am paying about $89 per month for the speed and the Fios TV package - no movies, or extras. The Actiontec router is pretty bulletproof for me. I don't think I've rebooted once in a year or more. I have no idea what my contract actually is, but I know that for the perceived value, I never think that I am getting ripped off with Fios (unlike my XM Radio plan)
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 Review by QED
member for 5.3 years, 2437 visits, last login: a few hours ago
updated 134 days ago
- Carrollton,Denton,TX
- $120 per month
- (24 month contract)
- about 12 days
- "Fast with low latency, Support in US"
- "Pricing"
- "Great service and support"
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1/11/13 Update
Glad to be back with FIOS. Great speeds, low latency and it just works.
I hated going from no contract to 24 month contract, but at least the price is locked for a while.
As long as they so not price themselves out of the market, I will continue with them.
Internet and TV
*****************
Consistently great speeds with no speed degradation. I had a minor problem, and they found the problem nearly immediately. So scripts, a real person that could think on their own.
I've used several different hardware firewalls, and they all work great, unless I mess up the configuration.
I have multiple devices connected (PCs, Wii, Xbox 360, SPA3102) and do not need to enable QOS for VoIP when all are sharing the connection (5/2).
I was one of the first in the neighborhood to have FIOS and have not regretted it.
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 Review by scrummie02
member for 9.1 years, 3204 visits, last login: a few hours ago
updated 140 days ago
- Arlington,Arlington,VA
- $145 per month
- (12 month contract)
- about 7 days
- "Works good now, something wrong with the actiontec"
- "support sucks, finally got someone who knew what I wanted"
- "Product seems to work somewhat, support is awful"
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I scheduled an appointment and a technician came out. I ordered one HD DVR, one STB and one digital receiver. The installer came out and installed the HD DVR and one STB - which he didn't put in the right place and he never ran the COAX or connected the final digital receiver. So now I have to call to set up another call to have them extend the COAX for the second STB and run the extra STB upstairs.
To top it off I have ethernet connection ran from the ONT to the actiontec already and asked the support technician to switch me over. The first one said I have to unplugg my COAX completely and lose my TV and the second technician asked why I wanted to do it and put me on hold for over an hour and 15 minutes.
This is unacceptable and I will be switching my television service over to Direct TV as I've had them in the past and their service was good.
As for internet I have a choice of either them or COX so I have to evaluate my needs and decide whether or not I want to switch.
update: After dealing with two different technicians and being on hold for over two hours I finally talked to a CSR from Salt Lake named Taylor. He was very helpful and sat online with me for 45 minutes switching me over to the ethernet connection. My ationtec kept dropping the connection on the COAX side and the VoD and DVR were slow. After switching to ethernet I switched my router to my OpenBSD atom router and plugged the WAN port of the Actiontec into my gig switch and it picked up an IP from my internal network and got network connectivity. Now my internet is blazing fast, my VoD works like a charm and I'm running my own firewall that is stable and fast.
That being said, my speeds my other TV still needs to be hooked up. But the internet and the STB I do have are working great.
Comments:
| | Subject For ppl like you know enough to want to use ur own rotuer and what not should know HOW FIos works. When u call here in tech support Most ppl dont know that much and have to ask other ppl. I bet that first person who put u on hold was from Salt Lake. Most of them dont know anything about anything but there are a few that do, glad u got 1. TV is great no need to switch from a bad installer. WITCH we will send anotehr tech out to get working. CUZ rules are IF theres a coax jack IN the house they have to get it working if thats where U want the STB to go. Good ones conenct all the coax most only do where u are going to have the box at. BUt he should have at least insatlled it... not much I can say about techs like that other then we need to fire them and hire better ones. Hope U dont have anymore issues. | |
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Review by Hjdcah
member for 12.6 years, 2926 visits, last login: 17 days ago
updated 143 days ago
- Woodmere,Nassau,NY
- Contract price not specified.
- "Blazing Speed"
- "None"
- "The Best Broadband Out There"
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I recently upgraded FIOS to their 75mb service and wow is it fast. I also bought a new computer and between the new computer and FIOS i surf at lightspeed.
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Review by thefoxbox
member for 8.6 years, 53 visits, last login: 144 days ago
updated 144 days ago
- Irving,Dallas,TX
- Contract price not specified.
- (month by month)
- about 21 days
- "Amazingly fast and a great value for cost per Mb."
- "None anymore (please read updates)"
- "Pricing is fantabulous based on the speed I'm getting. If FiOS is available, get it."
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Update 1/1/2013:
FiOS is still just as reliable as it was back in 2007. Still not even one minute of downtime. Service is always the advertised speed I'm paying for, if not faster. Never any slowdowns on weekends/evenings, unlike cable. Their new speed tiers seem to be a little outrageous to me. The lowest-price speed is overpriced beyond belief (at least in my area -- 15 down/5 up is not worth $70 a month no matter if the service is available 100% of the time) so I would get at least the 50/25 plan. I currently have 25/25 and that's more than enough to stream from multiple devices.
Review from Dec 2009:
I have had Verizon FiOS since December of 2007, so I've had it for over eight months now. (I've updated this again as of Dec 2009) I originally signed up for 15/2mbps but just upgraded to 20/5 today. (Upgraded to 25 down/15 up in Q1 2009)
Got FiOS installed and it was a lengthy process. They drill a box on the side for battery backup. I'm sure there's a reason for it if people want phone service but I don't care since I have my own VOIP company. I digress.
I just wish it didn't take about six hours to set up. It took longer, granted, because I signed up with TV as well, so otherwise it would have probably taken only about four hours...
The guys didn't set up anything on my computer. They seemed to be in a hurry. I figured out most of it and got it all set up. I'm still discovering that I can add more features and just enabled my main e-mail account about six months after having the service.
The service is reliable. I don't remember sitting in front of my computer and having any genuine downtime. About once every other month, I have to reboot the router but that takes me away from the Internet for only 45 seconds every 60 days. That's not bad at all. (Update: I haven't had to reboot my router in almost a year as of Dec 2009)
Fast speeds, but during/right after I use p2p, my ability to browse the Internet is horrible! It speeds up again but I barely set it up at 30KB which should hardly take a toll on my bandwidth. I could do 100KBps comfortably. Oh well. (Update: This was a problem with my uTorrent software that throttles all bandwidth. They think I'm full of it but it only happens when Scheduler is enabled)
Great connection otherwise. Nice, fast downloads. During "peak" times I'm not affected at all. I don't live in the ghetto; it's about an average neighborhood, and most people I know have gotten Verizon installed at their house around here, so I'm grateful that I am always getting my advertised speeds. I paid about 55 for 15/2 and I now pay 60 for 20/5. $5 diff for 5mbits more? sure! (Update: I now pay $65 total for 25/15 as of Dec 2009)
Only thing that bugs me is calling Cust Svc. You need to speak to so many different departments to get anything done and most of them transfer you erroneously to other people. One time, I was on the phone with VZ for 1 hr and 40 minutes... about 1 hr and 10 mins was just holding while being transferred to 5 different people. They're just too big of an organization with an archaic way to route calls.
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