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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1928 reviews (1455 good) (140 bad)
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Review by somebodeez See Profile

  • Location: here
  • Cost Contract price not specified. (24 month contract)
Good "100% Fiber Optic Connection, wonderful speeds, No monthly caps"
Bad "Keep an eye out on your billing"
Overall "Haven't looked back since switching from Comcast"
Pre Sales Information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

The very moment I was aware that the service was available in my area, I ditched Comcast and switched to Fios. That was 2006 and so far to this day (March 2014) I've been very happy

member for 12.9 years, 5956 visits, last login: a few hours ago
updated 170 days ago

Comments:






Review by HarleyYac See Profile

  • Location: Allendale,Bergen,NJ
  • Cost: $190 per month (24 month contract)
  • Install: about 12 days
Good "Speed ,Pings (Single digits),Gaming, streaming,"
Bad "they out priced themselves "
Overall "Simply the best solution to date "
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(ratings match consensus)

Still the Best but has out priced itself in my House hold. We stream more than anything for Video, Premium channels are really not watched that much.. we went BACK to CV based on cost and Internet speed 101/25.. very good

member for 12.8 years, 4935 visits, last login: a few hours ago
updated 170 days ago

Comments:






Review by artofkicking See Profile

  • Location: Chesapeake,Chesapeake City,VA
  • Cost: $150 per month
  • Install: about 14 days
Good "nothing"
Bad "Expensive, incorrect speeds (several tests), HD issues"
Overall "Switching to Cox...wish me luck..will post"
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(ratings below consensus)

Constantly having problems and getting through to customer service takes forever...a good sign I am not alone. Many HD channels play like satellite in a storm...very lots of static and artifacts. They recommended a specific speed test which does reflect the internet speeds they advertise, but upon using other tests I think the recommended one is wrong as it is the ONLY one that reflects the advertised speeds. I had Cox before and there speeds were reflected in all tests. I am going back to Cox at 100/25 mbit.

member for 3.2 years, 5 visits, last login: 181 days ago
updated 182 days ago

Comments:
patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS

vz

your probobaly used speedtest.net and that server couldn't handle the speeds.

I've had that problem with Optimum Online server and still it doesnt always reach my 75/35 speeds.

They were right to use verizon speedtest to make sure you do get your speed.

VB_earlyadop

@cox.net

Re: vz

I agree that their customer service line is abysmal. The automation takes forever to get through to a human. You have to walk through all the troubleshooting tips eveery time you call.
But other than that my speeds are always above the 25/25 I pay for. TV has no glitches, phone is clear and internet streaming of netfix and gaming is flawless.
Jonasjlp

join:2011-06-22
Downingtown, PA

Not to split hairs

But you would not get static or snow on Fios. It's impossible. Degradation would be pixelation and 99% of the time is based on a poor moca signal due to a bad splitter or bad coax. Either way, if the tech would have used the correct tools and did a proper install you likely wouldn't have had these issues.

ITALIAN926

join:2003-08-16
kudos:2

Re: Not to split hairs

Not for ME to split hairs, but you are misinformed. Video pixilation is due to bad RF signals, not Moca. Moca carries their internet, on-demand, mrdvr video, etc not the regular video.

Review by dave See Profile

  • Location: Littleton,Middlesex,MA
  • Cost: $130 per month (12 month contract)
Good "It's fast and it's here"
Bad "Complicated billing system"
Pre Sales Information:
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(ratings match consensus)

ORIGINAL:

No real review yet. I've been using Verizon DSL since it was Bell Atlantic DSL in 2000; I started at 640/90 kbps and ended with 1500/384 kbps. I've been awaiting FiOS since it was announced, but although it was in my town, it took 5 years to reach my neighborhood (underground utilities!).

But today my FiOS installation was completed. I've subscribed to the so-called Triple Play package (phone/TV/network), which seems like it'll work out a little cheaper than my previous complicated household communication arrangements(Verizon local service on 2 lines, AT+T long distance + international, Comcast for TV, Verizon DSL).

But of course billing is so complicated that I can't be too sure until I actually get billed.

My particular moan is that I have the 'Extreme HD plus premium channels' package (the 'best' triple play) but getting a statement of what those premium channels are is kind of difficult. It doesn't map exactly to any category you can find on the online channel listing. It's not HBO for sure. It includes Showtime but not Encore. What's the logic here? At least structure the channel listing so I can see it!

But this is a network forum. Nominal speed is 25M/15M. Initial tests show around 20/10.

Ordering and installation couldn't have been smoother. The tech was knowledgable and efficient, and quite happy to pitch the conversation at the right level (me = network competent but FiOS ignorant). He was in and out in rather less than the projected time.

Switching the internal house network from DSL to FiOS was no problem at all. For half a day I was running the two in parallel (two phone lines, remember) and then simply moved the internal LAN from one to the other without problem.

One minor glitch: once I was happy that FiOS was working, I called to have my DSL service discontinued. "I'm using the same mailboxes through FiOS so please make sure they're not disabled". "No problem". 5 minutes later, guess what? No mailboxes. I called tech support and they said it'd take 'em 24 hours to fix; I insisted that since it only took 5 mins to screw me over, unscrewing me shouldn't take much longer. I got an expedited request and was back emailing within an hour.

But apart from that one problem, it's been painless.

UPDATED:

Still pretty happy, one year later. Now all the introductory offers have evaporated, my actual bill is $195/mo. for the Triple Play deal, with HBO/Cinemax/Showtime, 25/15 Mbps internet, 300 minute/month international dialing plan, and including every last nickel-and-dime add-on fee (oh for straightforward pricing, rather than this "put one over on the people who pay us" horseshit). Pricey, but about $50 less than what I was paying for the total household telecomms bill beforehand.

UPDATED UPDATED

I'm getting pissed off with all this horseshit about Netflix. I pay Verizon money so I can use the internet and internet services. I expect them to use the money I give them to provision their network to carry the traffic I want to receive.

The bottom line is that I think broadband companies have a conflict of interest between being suppliers of network access and being content providers. Common-carrier regulations should apply.

member for 14.3 years, 7725 visits, last login: a few hours ago
updated 183 days ago

Comments:

ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS

responsibility

You can be upset about Netflix all you want, but not even Netflix agrees entirely with you as they just made a huge deal with Comcast.

Netflix accounts for what? 50% + of all internet traffic, and only the last mile providers should be responsible for that cost? They are now talking about 4K video requiring 15mbps MINIMUM, and again, people like you believe its only up to the last mile providers to bend over backwards for Netflix? lets get real.

I wouldnt worry too much, Netflix is likely to make this type of deal with every major ISP, including Verizon.

McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK
Reviews:
·GCI.net

Re: responsibility

Disagree. Netflix pays their peering providers for the transit bandwidth they need to serve their customers. Broadband customers pay their carriers for the bandwidth they need. The carriers should ultimately be responsible to serve the speeds customers are paying for regardless of what online service is demanding that bandwidth. Plain and simple.
--
Tube surfin' at 100Mbps/5Mbps

ITALIAN926

join:2003-08-16
kudos:2

Re: responsibility

Yes, and this debate can go on forever, yet Netflix is paying the cash. Oh well for that.

Review by sonofsmog See Profile

  • Location: Ontario,San Bernardino,CA
  • Cost: $195 per month (24 month contract)
  • Install: about 1 days
Good "Faster than advertised, and that's FAST."
Bad "Top tier sports channels require HD Ultimate package (i.e. TWC Sportsnet)"
Overall "Pricey, but not as much if you don't need HD sports (NFL, Redzone, ESPN, etc)"
Pre Sales Information:
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(ratings match consensus)

I have had Verizon FIOS since before they even had a cable franchise agreement in my city, (Ontario, California.) since 2005. The service has always been the fastest and made me the envy of everyone who is unable to get it. The bottom line is until recently I wouldn't even consider moving anywhere without FIOS. It's just that fast. Now I could maybe live someplace with Google fiber, but that's about it. Once you go big you can never go back.

member for 10.9 years, 73 visits, last login: 2 days ago
lodged 197 days ago

Comments:

Review by ocjosh See Profile

  • Location: Santa Fe Springs,Los Angeles,CA
  • Cost: $110 per month (24 month contract)
  • Install: about 7 days
Good "My replacement of Clearwire due to Sprint's soon to kill it in an year or two"
Bad "super slow wifi G router, slow connections to overseas, Price not cheap, monopoly in the zone, no DSL replacement at all"
Overall "I was going to order TWC but their upload and modem fee... never mind."
Pre Sales Information:
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(ratings below consensus)

My Other Reviews

·Clear Wireless
10/24/2013 ordered 11/29/2013 installation done

I was very happy with clearwire home service ($60 take two plan, that's $30 for my line) with rooftop antenna, not till sprint took over-- slower (6-7 Mbps from original 15 Mbps+) and lack of maintaining the network (network frozen several time after merge with Sprint). New clearwire boss put a speed limits on all online video streaming that also apply to my clear 4G service. They are lacking of promises to upgrade or maintain the exist Clear customers. I have to look outside the box before my limited choices price goes up in my zone (Los Angeles market). My zone there is no copper service, so DSL Extreme or Sonic Fusion is not available that I verified with Nick from DSL extreme. That leaves me with TWC or FIOS left, but TWC's 50Mbps won't upgrade to 100 Mbps in my market anytime soon, plus, with TWC 1 Mbps upload and modem fee, forget it. Those $69 plus modem fee and slow upload, I passed TWC since I have Verizon FIOS in the area.

So I looked into Verizon FIOS instead. $89 first year $99 second, select TV, 50/35 Mbps and Digital voice to qualify the $300 card, $10 work discount, $12 HD STB fee, $99 upgrade-able to wifi N modem (I didn't go with it). But first bill after tax is $110+ that has free installation, free activation. Their billing sucks, the tax is near $8 only but $89+tax$8+HD STB$12-corp discount$10=$110?? They just won't honor their deal of $89 from their billing. Be aware of that.

I don't watch TV at all due to Verizon's great and competitive Select Pack and triple-play is lower than internet only plan after promotion, so I returned the box after a week. That took me a while to return it that I have to talk to retention for 2 days to work this out. I don't need their voice either because I used my VOIP. I ordered triple play is due to work discount and $300 as well as their 50/35 alone costs more than triple play with discounts.

I moved from Asia where internet is a lot cheaper and faster, so my review is ummm....pricy for my speed and slow global network. Verizon's connect is so bad connected to overseas. Only their domestic connection is upto claimed speed.

02/10/2014

Verizon hasn't been able to provide the bills so far and 3 months in a row. They haven't honored even $89.99 first year yet, no corp discount, only partially discount $10 from full price. I haven't seen the $300 gift card or Bank of America promotion.

Call billing ending up with a rep with attitudes. Wow, this is monopoly business, take it or leave it style. Buyers be aware. Those the rep on the phone claimed fixed the issue, but this is the third month I have to call in for closer amount. They still didn't honor $89.99 first year yet.

The speed to overseas is still s-l-o-w... Only daytime (I am away to work) the connection is better than evening to night. But decent domestic connections besides Netflix or Viki that I cancelled Netflix in the end.

member for 1.4 years, 226 visits, last login: a few hours ago
updated 199 days ago

Comments:

ITALIAN926

join:2003-08-16
kudos:2

?

sucky select pack? You chose it didnt you? There are 3 other tiers, prime extreme and ultimate. To go to prime is just $10 a month difference.
ocjosh

join:2013-03-19
united state
Reviews:
·Verizon FiOS
·Clear Wireless

1 edit

Re: ?

Let me modify it to Verizon's great and competitive Select Pack for the world.
Maybe you didn't read well why select triple play sucks. I don't need TV or phone, but their triple play is cheaper than internet alone after discounts they put up. That's make it sucky! You have to pay for everything you don't need because it's monopolized market, no much cheaper choice here.

VashTS

@bhn.net

Re: ?

So you dont watch TV but complain about the TV package? U know u can just return the HD box if ur not using it and that will be -$12 on ur bill. Want the basic chs and have a digital ready TV U still get that, but since u just wanted the internet I suspect u watch everything online like a lot of ppl. U dont need there voice either you say "$69.99/mo
for 1 yr. plus taxes, fees & equip. charges. Does not include sports channels. Offer & pricing details" right on there site. I cant get them so I cant see any other prices (says not aval at my address) BUT im sure data alone cant cost anymore then that.
ocjosh

join:2013-03-19
united state
Reviews:
·Verizon FiOS
·Clear Wireless

Re: ?

triple play: $89-corp discount $10-Gift card$300/24-bank of america$100/24=$62.34/month then $72.34 2nd year
double play: $89-corp discount $5=$85/month and $95 2nd year
FIOS internet only: $59=$59/month and $79 2nd year

From above list for speed , triple play seems to be cheaper than internet only plan that I might get more and actually pay less 2nd year. I calculated this way as a regular consumer to get the most out of my pocket. I lived as one of cut-cord folks for years. If the internet only price is not so steep, I would have avoided the doubts.

Review by Rook008 See Profile

  • Location: Far Rockaway,Queens,NY
  • Cost: $169 per month (24 month contract)
  • Install: about 12 days
Good "High speeds, Solid equipment, Good prices (bundled services)"
Bad "Disconnect between Verizon's phone reps and their website."
Overall "New customer deals are great with Fios."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)

My Other Reviews

·Time Warner Cable
Ordered Verizon Fios Triple Play, which includes:

"Quantum Internet" 75/35 speeds (Actiontec MI424WR Rev. I)

"Digital Voice" Phone service

"Ultimate HD" TV package (Three Motorola HD QIP 7100 1 Set-Top Boxes)

Went online and ordered Fios on October 10, set up an install date of Oct. 22, from 1 to 5 PM.

Verizon sent me some mail confirming my appointment, and followed up with an e-mail as well. So far, so good.

The Install:

About 90 minutes before the beginning of the install window, a tech calls to see if it was ok for him to start the install early. He arrives at around noon and we walk around the house pointing out where everything is located, including the original phone line, the TV's, the PC and the previous providers' (TWC) cable wiring. He gives me some options and we decide on a plan for the installation. He gets to work.

He runs some fiber to the side of the house and installs the ONT there, drills a hole in the side of the house and installs the backup battery stuff inside the house near a power outlet. He connects the ONT to the old phone box outside to feed the existing phone wiring inside.

He connects the old coax to the ONT (outside) and puts a 4-way splitter on the other end (inside) for the 2 TV's and the router (coax connection). There's a small TV near the splitter that just gets OTA signals right now, but the installer said I could just get a box from Verizon to hook it up with the extra port on the splitter. That was a pretty good idea on his part, as I ordered a third box from Verizon a while later.

He hooks up the set-top boxes to the TV's and sets up the Verizon remotes to turn them on. He sets up the router and runs some software from a USB stick. He says he wants to install some software (including Verizon In-Home Assistant) that I could look through and delete if I didn't want it. So far everything checks out and is working.

He answers a bunch of questions I had and explains a bunch of stuff about the set-top boxes, the remotes, and the router. He says he'd be sitting in his truck for a little while doing paperwork if I had any more questions.

The whole process from beginning to end took about 2.5 to 3 hours.

The Service and Equipment:

The internet speeds are great. I'm getting slightly more than the promised download and the connection is stable. Downloading a 1GB file in 2 minutes instead of 15 saves a bit of time. The Actiontec router has a couple of complicated configuration pages, but a little time taken to understand them gives good results. There's also a lot of information in there about the STB's. Wi-Fi range is adequate. User-name and a few passwords (router config, WPA2, WPS Pin) are listed on a sticker on the bottom of the router. "admin" and "password" are no longer the defaults to get into the router's config pages.

What can I say about the TV and Phone portions of the triple-play except that they work as intended. HD Video on the TV looks just as good as it did with TWC cable. The guide works well and is relatively quick. There are a lot of On-Demand options available as well.

The Motorola STB is huge (17" wide) which I wasn't expecting. It barely fit in my TV stand. It has a good compliment of connections in the back (HDMI, Component, Composite, Coax, Digital Audio out, Optical Audio out) which is a plus. Logitech has the STB in it's database so configuring my Harmony remote was pretty simple.

The Digital Voice phone service sounds as good as my old Verizon land-line did. Unlimited calls to anywhere in the US or Canada (and Puerto Rico, I think) is a plus.

Cons:

Losing NY1 (a cable news channel in NYC) was a bit of a tough pill to swallow.

The information that I got from the Verizon website is not the same information that I was given over the phone. The site doesn't work for a lot of stuff and tells you to call Verizon, where the reps have different information and pricing schemes. It's probably a good idea to check both before ordering if you're considering Fios.

The MY Verizon website is great when it works, but errors out often.

While the price I'll be paying is cheaper than standard TWC pricing (not introductory or "deal" pricing), it's still pretty high.

Other thoughts:

The installer was knowledgeable about the TV and Phone aspects of the triple play, was very professional, and was very patient about answering questions. I think he did an excellent job.

He re-used the existing coax to the TV's and the PC, which he said was in very good shape. I had run new RG-6 to one TV and the PC a week before because the old RG-59 wasn't looking too good. If he had to run new coax, I think Verizon would have charged me for the install and it would have taken longer.

I will update this review with the final price per month (after taxes and fees) as soon as I get my first bill and if anything about the service changes.

Any questions, just ask.

Update, July 2013: Went from "Extreme HD" to "Ultimate HD" and added a third STB. The total monthly cost listed above is accurate and includes all taxes and fees.

NFL Redzone is included in "Ultimate HD" as well as a bunch of movie channels.

All three aspects of the triple play are still going strong, no problems to report other than Hurricane Sandy causing me to lose power for about 20 days. Even though it wasn't Verizon's fault, I was issued a credit for that time period. That was pretty cool.

member for 12.5 years, 4982 visits, last login: a few hours ago
updated 200 days ago

Comments:

Rook008
Miles To Go
Premium
join:2002-02-05
Far Rockaway, NY
Reviews:
·Verizon FiOS
·Time Warner Cable

Test Results

Speed Test:




Ping test:



--
"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken

Review by amarryat See Profile

  • Location: Marshfield,Plymouth,MA
  • Cost: $210 per month (12 month contract)
  • Install: about 7 days
Good "Internet reliability & stability, HD TV"
Bad "Expensive, and still climbing"
Overall "awesome"
Pre Sales Information:
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(ratings match consensus)

35/35 internet totally consistent.

4 years with one outage for several hours. Reliability is fantastic.

Steadily getting more expensive. Was $180/month, now I'm paying $210/month

member for 9.3 years, 2857 visits, last login: 1 days ago
updated 201 days ago

Comments:






Review by qpfox See Profile

  • Location: Fort Belvoir,Fairfax,VA
  • Cost: $135 per month (24 month contract)
  • Install: about 30 days
Good "Fast enough, generally reliable."
Bad "Expensive. Repeat customers are treated like garbage. Netflix streaming quality is poor."
Overall "Marginally better than the competition, but they've been trading on the name too long."
Pre Sales Information:
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(ratings match consensus)

My first two year contract was up last month, and when I tried to renew, I was told that the currently available deals were only for new customers. Since I have no choice but to go with FIOS (I live on an Army base in base housing), I had to bend over and accept whatever they wanted, which means I'm paying a significant amount over what I was paying. When I complained about this, the customer service person's solution was to suggest I downgrade my services (pick a lower TV package and lower internet speed), and then it would be "only" ten dollars more than I had been paying!

So... I should pay more for less service and be glad about it? I could seriously see the nipple rubbing a la South Park's cable company episode in my head during this conversation.

FIOS has gone from being the most coveted ISP in the country to one that's struggling to stay in the middle of the pack these days. I'd be giving Comcast's Xfinity a try if I wasn't forced to stay with FIOS by the Army base. Verizon has been trading on the goodwill they generated by forging ahead with fiber a decade ago, but the shine is off the apple.

Come and save us, Google Fiber.

member for 13.4 years, 349 visits, last login: 23 days ago
updated 208 days ago

Comments:
NYC Girl
Premium
join:2007-02-04
Bronx, NY

Ha ha.

I cant WAIT for google fiber to be available.

Review by PhoenixDown See Profile

  • Location: Fresh Meadows,Queens,NY
  • Cost Contract price not specified.
  • Install: about 14 days
Good "Awesome speeds, TV is snappy and responsive, good quality."
Bad "I wish I had it five years sooner???? What's not to like."
Overall "Its FIOS, what more do I need to say??"
Pre Sales Information:
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Connection reliability:
Tech Support:
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(ratings match consensus)

The quality of FIOS speaks for itself.

The internet speeds are phenomenal as one would expect but its the FIOS television service that really caught my attention. Picture quality and experience are a huge step up from what I was used too.

Technicians were friendly and knowledgeable and did a great job installing everything.

Awesomeness all around.

member for 11.2 years, 5967 visits, last login: a few hours ago
lodged 209 days ago

Comments: