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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1918 reviews (1452 good) (138 bad)
bullet Submit a review by email click here
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Review by altermatt See Profile

  • Location: White Plains,Westchester,NY
  • Cost: $100 per month (24 month contract)
  • Install: about 30 days
Good "Fast, reliable, great bundle price that they renewed"
Bad "Must have landline to get decent bundle; surcharges; MANY billing errors at first; mail service spotty"
Overall "Great value; watch your bills."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Can't believe it's taken this long for me to post a review of my FIOS service. Switched from Verizon DSL two years ago. MAJOR billing issues for the first few month---a story that MANY users echoed at the time. But they seem to have gotten their act together about this, and I was lucky enough to "know someone who knows someone" and finally got things worked out. So much so that when my "introductory pricing" was up, a gentle nudge (and the fact that cable was offering a deal) got me a continuation of the pricing via a monthly discount.

The install went smoothly, with a fairly savvy installer who accommodated requests. The ONT was the new smaller size and went in a closet space and was done neatly. Quickly got my promised 20/5 (19.7/5.20) with little tweaking and no need to install any of their software. Service has been quite reliable. A recent email outage, though, repeated the old negative experience with Verizon tech support refusing to acknowledge an outage that is widely reported by users for quite a while.

The promised free trial of the DVR took three months of arguing to get; when I did, I was sure I'd return it after the free trial but loved it too much to give it up! The $150 gift card promotion took a while to receive, but did come in as promised and was most welcome.

The big caveat for new users is to WATCH YOUR BILLS. When I signed up, many users reported serious billing problems, and I was no exception, with discounts not applied, offers not fulfilled, extra erroneous charges showing up. Neighbors who have more recently gotten FIOS are reporting much less problem with this.

I wish I could get, instead of my Triple Play, a Double Play of TV and Internet without phone at the same discounted per-service price I'm paying now (comes out to about $34/each service) so I could just go to an unlimited wireless phone plan, but that isn't offered here AFAIK---only Internet and Phone, which seems counter-intuitive.

My other big gripe is the many surcharges and fees that are tacked on to FIOS bills that aren't on cable bills. VZ says they are charged gov't. fees as a telco that cable companies aren't charged, but to my mind, that's a cost of doing business and should be reflected in the advertised price.

Other than those nits, I love my FIOS service (as I loved my DSL service), am thrilled to avoid cable altogether, and would recommend it highly to others.

20/5 triple play, $95/mo. plus surcharges, fees and taxes, two STBs plus Home Media DVR (getting a partial rebate each month on that), Freedom Essentials with no extra premium channels, Actiontec RevE router.

LATER EDIT: System just nagged me to update, and reading over my original review, pretty much everything still holds: reliable service (fairly consistent 25/5, which was my tier when I signed up---for a while got "fluff" close to 30 but it's gone), billing issues now all resolved (fingers crossed), tech support still wanting, and with some of my promotional pricing expiring again, I'm concerned that if my "contact" is no longer around, I might be paying quite a bit more soon. I mentioned that I had a major hassle getting the free DVR trial, and that despite my doubts, I ended up hooked and paying for it at a good discount, which is expiring. I don't know how I lived without it ; it's addictive. They have recently nuked some channels; so far nothing critical to me (on the Extreme TV tier). And my annoyance with the surcharges and fees continues unabated---latest bill has a note that the notorious FUSF fee is undergoing changes and to watch for them---my guess is that ain't good news.

So all my kudos and caveats still pretty much apply. I'd still highly recommend FIOS over cable barring some incredible deal from cable.

UPDATE 10/2012: The last month or so has seen a serious decrease in mail performance, to the point of unusability, with little response until last night, when it seemed to get back to normal---time will tell. Also unhappy with price raises and channel changes, and both caller ID and caller ID on TV occasionally not working. But overall, still think this is a fabulous value compared to competition and continue to recommend FIOS to friends and family.

UPDATE 1/2014: About a year ago, I re-signed another contract with a complementary speed increase to 25/25 that usually works out to about 30/28. Service remains reliable and consistent, and I have stopped using the Verizon email so no more hassles there. Had to switch out STBs a few months ago, and that was (finally, after escalating) handled very well. Regular tech support remains awful; luckily, I have a "connection" in the rare cases I've needed help, and I've gotten very good discounts. HOWEVER, everything I hear indicates that Verizon no longer cares about retaining old customers---they continue to offer very good pricing (compared to cable in our market) for new users, but old users whose contracts are expiring are consistently reporting not only huge increases, but a total lack of flexibility in terms of "retention" discounts. If my experience in a few months, when my contract expires, reflects others, my bill with DOUBLE and I will finally, after being such a huge FIOS fan, jump ship for cable; they are offering very attractive new user pricing around here (same as FIOS offers to new customers). What a stupid business policy on Verizon's part.

I continue to recommend FIOS to new users, and would continue to use FIOS forever if I could keep my pricing (or with reasonable increases). The service itself is reliable and very functional. I do wish they would (as competitors have) allow you to DVR two shows and still watch a third. Phone service is reliable and fully functional.

member for 10.5 years, 2541 visits, last login: a few hours ago
updated 188 days ago

Comments:

Review by cbrain See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost: $50 per month (12 month contract)
  • Install: about 1 days
Good "Professional install on schedule, stable, low latency, great speed both ways"
Bad "Verizon bureaucracy, bad phone routing, more concerned with procedure than customer satisfaction."
Overall "Flawless connectivity since 03-2005, Verizon does things their own way."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

-------update 06-15-2012-----------

My FiOS service was flawless all year. I'm now on a month to month basis. I reviewed the past years charges at contract end. Around the second month Verizon billed about $110 extra. I called and was told this was for their router. Verizon agreed this was an error and credited all but the sales tax. It wasn't worth another call. Everything else was as expected.

If Verizon could fix their flawed and aggravating bureaucracy, they would really become a great company I would be happy to buy more services from.

-------update 04-03-2011-----------

Got a gentle nudge back to Verizon when they terminated their wholesale agreement with DSL Extreme. Looking forward to a long, uneventful relationship.

If we can do internet with less drama this time ... I may just need to add Verizon TV service for entertainment.

»Review of DSL EXTREME by cbrain

-------update 03-30-2010-----------

A friend has worked for Verizon over 20 years. For the past two years she's lived in fear of being let go and is sure she won’t make it to pension. She tells me Verizon has warehouses full of FiOS TV equipment they expected would be in customer homes by now. I wanted to get FiOS TV well over 3 years ago. Verizon handled my calls poorly, gave me so much vague and downright wrong information I decided to wait until they were more experienced. I still don’t have their TV, dropped their phone service in December ’08 and now get my FiOS internet through a reseller.

A company that provides such great internet service deserves our attention and consideration. I love my DirecTV with TiVo and the price is right, but, internet is more important to me. I’d rather spend that money with Verizon.

Why does Verizon make it so hard on its customers?

For 3 years I made repeated attempts to convert my account from PPPoE to DHCP. DHCP has been available to my neighborhood for over 3 years. All new FiOS users get DHCP and can’t order PPPoE. Senior Verizon techs confirmed this is technically simple but there is no official procedure to make this change. Twice Verizon accepted my order to make this change, but failed. When I dropped my land line I was down 3 days and the rep promised I would come back online DHCP. NOT! At any point I would have added TV and kept the phone line if Verizon gave me what I wanted and packaged the change to DHCP with a 1 year additional commitment.

When a customer doesn’t have a phone line, Verizon requires auto billing to a card. Around 60 days after canceling my land line, my internet died. Turned out they did not have my card on file. The rep turned my service back on without payment when I again gave my number and expiration date. I asked if Verizon would have accepted this service change before getting billing info. The rep said no. I was unable to pay the balance on the website but was told Verizon would catch up on the next billing cycle.

About 4 months later I realized no Verizon payments had billed. I could see my account online but it wouldn’t allow me to complete a payment. I tried to make a payment on the Verizon phone payment system. Did you know they add a fee to pay by phone. The phone company charging an extra fee to pay by phone … ironic. Turns out I was not able to pay because I did not have a phone number. They no longer accept payment at a local office. After several hours on the phone over 2 days Verizon was unable to take my payment. I mailed a check. I had now alerted Verizon to the fact I was now about 5 or 6 month overdue and feared they may cut service before my check processed. I made another call late in the afternoon. I called the FiOS toll free number, pressed all the right numbers and eventually reached a very competent rep … in the copper department. She made an extra effort and was able to explain why my payments did not go through. My card number and expiration were on file but no CVV code. Verizon won’t process a payment without one. She was unable to make the correction in the database because only FiOS reps can make changes. She noted my check payment. In all these calls and contacts over the next month, not a single rep made an effort to correctly enter my card information as required by Verizon. Inertia? I made my next payment through my banks electronic payment system. Only took minutes to set up.

Around June 20, I scheduled Verizon to terminate my account on July 31 unless they could switch me to DHCP. I got several calls from retention reps but all were unable to get it done. My online account showed several tickets opened and closed on July 4 but no change. In mid July a rep called me to complete my requested change. She said she would need to cancel my service then open a new account but should be able to do both hopefully within an hour. She completed the disconnect order, gave me a confirmation number then started the new order. She asked me to wait for that order number when my line went dead along with my internet.

Eventually, we discovered Verizon was unable to process the new order because I had a "final bill" that was never paid. I told Verizon this was my only account but they wouldn't accept that. Turns out Verizon established a new account number when I disconnected my land line. There were several transfers between accounts but they still showed a balance due. Verizon never mailed or emailed this bill and this account did not show on the online account page I could access. Because it was over 6 months old they couldn't give details. I offered to put the amount in dispute in escrow with Verizon while we figured all this out. Verizon refused. Lucky thing I didn't have cellular or TV bundled on this account!

I ordered FiOS through a Verizon reseller and service was back up in about a week ... on DHCP ... without an on site visit. My first reaction was to forget Verizon, but, as I cooled off I thought it better to resolve things. I found my bills for the problem period. When everything was finally settled, I got two checks from Verizon. One for each account.

My private label FiOS internet service is still flawless. I'm finally on DHCP and keep the same IP. My trash is filled weekly with multiple copies of colorful FiOS promotional material ... many individually addressed. I can no longer order Verizon TV while I'm with a re-seller, but I'm happy. Is Verizon well served?

»Review of DSL EXTREME by cbrain

»Can't get anyone to take my money!

»Anyone sucessfully switched from PPPoE to DHCP?

»[northeast] PPPoE to DHCP

-------update 06-24-2009-----------

I decided not to settle for what Verizon was willing to allow me and insist on getting what they provide new clients by default. I was unable to get such a concession and scheduled account termination for 7/31/2009.

-------update 06-20-2009-----------

Everyone at Verizon is courteous and completely comfortable not resolving whatever you call about. Even if you are trying to pay your bill when their auto billing isn't, and their website won't. They simply can not complete an electronic payment when the customer doesn't have a phone number even though their policy requires it. Verizon seems to have designed the system to require at least 2 people to complete any task. The problem starts with an IVR system unable to deliver incoming callers to the chosen place. It then appears there is no penalty for any rep not fixing a problem but they can be fired for taking corrective action.without following all the steps. The result being ... I love the service but not the company. I will most likely go back to Comcast for a few months then come back as a new Verizon customer so I get speeds and DHCP they give all new users but wont give a loyal 4+ year customer.

-------update 4-07-2008-----------

Still working. If you never need to speak with Verizon, it is a great service.

-------update 3-14-2007-----------

It just works ... and works well.

Verizon customer service is as bad as their service is good. I can now get FiOS video. I made several calls for information. After getting contradictory, inconsistent and downright incorrect information, I decided to wait until Verizon has more TV experience. The good news is, I have no need to call about my basic service.

----------3-15-05 ------------------------

Verizon FiOS Review - originally submitted 3-15-05 by email but there was not yet an ISP category for fiber.

Original review, 2 month update and real time questions. »FIOS - First 7 days reviewed

My FiOS connection has been flawless since my install 3-08-2005 except for 1 16 hour power outage. Up time, latency, stability and speed all great. BBR monitor shows 100% up time with very stable pings from all 3 monitors. All my logs look good. My IP changes every time I reboot my router but have never lost an IP between changes. When I test or make changes the connection comes right back up but with a new IP from a very large subnet (no setting a range to get access to IP secured servers). Port 80 incoming is blocked (Verizon confirmed) but seems to be the only one. The Verizon supplied D-Link DI-604 works well with both FIOS and Comcast Cable. My router/firewall connected instantly on a test and has been on FIOS since the first night. My Broadband reports monitor shows a steady Verizon ping that looks like a rectangle; about .10 + ms. lower than Comcast from all 3 locations. Comcast graphs looked like a pretty mountain range. The latency is a better plus than the speed in comparing this connection to Comcast.

Verizon DNS works and is fast. Nice to know DNS can be an always on service. I set up 3 email accounts online. Simple procedure, names must be a minimum of 6 characters and the system gives the option for alias. I don't know how this affects your total accounts. The email accounts worked with Outlook and Verizon web mail immediately. I never really started using Verizon email because I have other options and Verizon firewall rules block some incoming mail, including Broadband Reports, without notice. This mail just disappears and Verizon support was unable to unblock my requested domains or IP's. Newsgroups work well, no limits and are fast.

Support: Support is enthusiastic and attentive but disorganized. Verizon provides a special FiOS number but the call routing has failed on all 3 of my attempts, the last in October for a DHCP question. My first call got routed to a rep that could not handle calls from my state. My second call failed the auto routing but I spoke to a friendly rep that didn't have an answer.

This hasn't been an issue because the service works so well I have never needed to make a problem call. Bottom line; what better review could I can give any support program!

Ordering: Seinfield could do a show about my attempts to order FIOS from Verizon humans. After 4 days I gave up and started a web order for an un-needed phone line. I was offered FIOS, chose a number, passed credit and set the install date online. I hadn't had a land line in over 2 years. Verizon policy allows FIOS without phone service but seems unable to deal with such primitive customers.

Installation: Verizon confirmed the install. The week before outside techs ran fiber to the entry point and removed the copper. Two friendly professional techs showed up on time and did a great job. They offered but did not make me use Verizon software. Set up a username & password. They left the software and instruction and would have stayed to help me if necessary.

Router: Works. Easy to set up and change. Has several features including port forwarding, dynamic DNS, filters and firewall. Port forwarding works well. The Verizon D-Link has predefined rules for commonly used ports. You need only enable the port and set the internal IP. The D-Link writes the port forward and a firewall rule. I'll continue to use my own router because of QOS and traffic shaping.

Cost: about $55/month including a limited phone line.

After my install I moved my workstations and server to the Verizon Wan. I then turned off my old routers DHCP, changed the internal IP and added my Comcast connection to this LAN. I could then configure workstations to use either gateway (Verizon or Comcast) or DNS to access the internet. This way I could have workstations on either Comcast or Verizon and route workstations out one connection and back the other. I shifted the connections between routers 2 times. Everything worked well and both routers worked as expected. Both connections were good but I kept Verizon.

FiOS would be the perfect residential service if Verizon offered a static IP. DHCP with a stable IP could be a good alternative. My reason for this is because many networks I access use IP authentication.

member for 14.1 years, 4151 visits, last login: 1 days ago
updated 192 days ago

Comments:

ITALIAN926

join:2003-08-16
kudos:2

tv

The best part about FiOS IS the TV. Try it out. Maybe you can qualify for the free DVR and free standard box.

Review by Xanax2mg See Profile

  • Location: Garden City,Nassau,NY
  • Business customer Business customer
  • Cost: $300 per month
  • Install: about 1 days
Good "Best provider I have ever been privileged to use. Phone bundled, too."
Overall "If you have the bucks, go for it!!!"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
Service was ordered on 29 December 2013 at 02:39 AM and I was online at
"500/100" in an hour. All set-up was done from Verizon's office. No tech visit needed.

member for 205 days, 0 visits, last login: 205 days ago
lodged 205 days ago

Comments:






Review by Shady Bimmer See Profile

  • Location: Northport,Suffolk,NY
  • Cost: $43 per month
  • Install: about 4 days
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

December 2013:
==========
I have now been a FiOS customer for five years and have just let my second contract expire. My first contract was for a full year with a second price-guaranteed year (this was not well publicized but was a short-lived extra incentive). I continued for almost another year out of contract without significant price increases.

I re-entered a new two year contract with 35/35 service a little over two years ago and very reliably achieved 43/34 pretty consistently to this date. The service has been rock solid. Total monthly cost is part of bundle ($40 for internet, plus taxes)

I still have the original ONT & Actiontec router functioning. The ONT still has the original backup battery that has lasted through two multi-day outages and a few many-hour outages. I expect this to need replacement soon but this will be a minimal expense as the battery is a commodity item found through many sources.

I have not had to engage support for network services. I did have a good experience with customer service when re-bundling on a new contract (Triple-play). I am watching my month-month pricing as well as bundle-deals before engaging another long-term contract.

December 2008:
==========

I recently have been looking to reduce my monthly costs, and having phone/internet/tv with different providers was identified as not being the most cost-efficient with current promotions. My internet and TV had been with Optimum Online, but recently the video (TV) quality has been degrading so I chose to switch everything to FiOS. My internet plan is their 20/5 service, which is the standard for my area. This is part of a bundled 1 year offering, but the non-discounted price appears to be around $43/month.

Pre-sales: I had done considerable research, both here at BBR as well as with other sources, so I already knew exactly what I wanted and what the options were. The sales rep I reached at the toll-free number was mostly knowledgable but was unaware of a few items (he didn't know what a cable-card was, etc). I placed my order for FiOS Triple Freedom with him then called back the next day to add a cable-card (the rep I reached did know what it was and was able to add it to my order)

Installation: My install was scheduled for only four days after my order on a Saturday. Despite a winter storm passing through the installer still arived early, accepted my requests for location and enablement of the ethernet port (instead of using coax only). The install went quickly, was done neatly and professionally, and was complete without issue.

I received the standard Actiontec MI424-WR router, Rev D. The first thing I did after the install was verified to be working was to move this VZ router behind my Cisco 871, and connecting the 871 to the ONT ethernet port. The FAQ here was used as an initial guide for this. My VOD and guide information on my VZ-provided Motorola 6416 DVR work properly in this configuration.

So far Internet speeds are close to rated 20/5, typically being around 19.5/4.8. There have been no issues with connectivity, but it has only been a few days.



member for 12.6 years, 2554 visits, last login: 1 days ago
updated 205 days ago

Comments:
Xanax2mg
Premium
join:2013-12-31
USA
Reviews:
·Optimum Online
·Verizon FiOS

Unbelievable! Verizon VIOS Quantum Internet Exceeds Expectations

My wired connection consistently downloads at 500-550 Mbps.
I upload at 100-150 Mbps.

My modem is connected directly in the wall and I use it for any WiFi
needs. It truly is an incredible modem.

In the other room, a high-end desktop with an internal WiFi Card downloads
at just over 400 Mbps and I always obtain 100% of the advertised upload speed.

I also enjoy FIOS phone service (bundled unlimited landline, including calls to
USA and Canada; the whole thing for about $190.00 USD a month without a contract.

Granted, I'm in an affluent area and I don't think there are many other users yet

I am VERY SATISFIED

Review by cstaten See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $89 per month (month by month)
  • Install: about 3 days
Good "ordered 1/08/2010 recieved it 1/11/2010"
Bad "the price had gone up to $99/Month"
Overall "It just works.... Lost it for 3 days during Hurricane Katrina"
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

Whoo- Hoo I went from 3000/768 DSL to 50/20 mb fiber on a 6 hr install
***updated 1/2013....see below
Actiontec wireless 4 gigabit port router

install would have been faster, but there was no drop point in front of my house

Update 1/2013... Since the world didn't end 12/21/2012, I ordered an update to my speed
went from 50/20 mb fiber to 150/60........oh, I'm sorry the actual speed is 153/72. same price with disconts. It took 1/2 hour

I can get up to 500/100 mb in my area

member for 13.9 years, 520 visits, last login: 213 days ago
updated 213 days ago

Comments:

Review by grydlok See Profile

  • Location: Richmond,Richmond City,VA
  • Cost: $125 per month (24 month contract)
  • Install: about 3 days
Good "Speed"
Bad "deal prices change quickly"
Overall "Good value of you take correct deal."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I been a Verizon FIOS customer for a good while. I became a customer when my verizon dsl was mysteriously canceled. Well today I decided to to up my speed to the 20/5 package. I used to have the 15/2 packaged but went down to the 10/2.

I spent almost 2 hrs on the phone trying to up my package. Verizon C.S. cannot understand that I don't have phone service with them. Spent to much time trying to tell me I need it and how about FIOS tv service. I finally got someone to do it and it only took her a few minutes. I love the speed and the price isn't terrible but c'mon just do what I ask.

Update...

This is my 2nd time around with FIOS after moving to a part of time same city that Verizon did not service. To moving to another part of the same city that they do.

Wow so much has changed in years. The online ordering is easier. However I was looking at the 79 dollar triple play came back to order it a day later and it was replaced with a 89 triple play. So I went looking for the 79 dollar deal and figured I would just wait another day for it to come back and the next deal was 94 dollars?? WTF!!!!

So I was decided I might as well to move my Comcast over to our new apartment. However I new apartments are already wired with FIOS or Cable in them and the complex had the 89 Dollar deal with a $300 gift card, plus a $50 self install gift card.

Tried to redeem that deal but it still was $94 but with the gift cards. So we took it.

Verizon shipped the equipment and it was delivered in 3 days. I had the entire system set up before we moved in.

We had one HD box and 1 cable card.

The only problem we had was the people who moved out took the battery out the BBU and they had to send out one. I had to deal with the beeping for a few days.

No problem so far again and since I took phone service I should have a problem if I need to call in.

member for 10.5 years, 2299 visits, last login: a few hours ago
updated 216 days ago

Comments:

Dot Vernon

@myvzw.com

Call backs

We received two Fios receivers one did not last the first day. I agree - calling back each time we were going to"see if it works" and it didn't then to have to go thru it every time is a pain.

Review by bronxlcsw See Profile

  • Location: Bronx,Bronx,NY
  • Cost: $234 per month (24 month contract)
  • Install: about 4 days
Good "Rock solid speed, reliable price"
Bad "Dont even come close to paid speed on wireless side"
Overall "FIOS now available in more areas of the Boogie Down Bronx"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Optimum Online
December 2013

Sold house in NJ and moved back to Throggs Neck. Got the triple play 2 year contract with 150/65 internet and top package. Pay 234 per month but i think i gong to downgrade to 75/35 internet. Save like 40 dollars. Until they can develop a wireless router that gets the same speed as wired connection i am staying at 75/35. Cant wait for my $400 debit card.

July 2012 Update

Bought Home in New Jersey Elmwood Park. Got FIOS under a new deal which netted me free DVR for life. Recently signed up for FIOS Quantum 75/35 but i get 85/40 most of the time. TV has been rock solid but some pixelation here and there.

January 2011 Update. I moved to Throggs Neck Schurz ave near preston High School. ordered Fios under my name not transfer wifes account. So i get this great deal. Free Multi Room DVR the new 7000 series with the 500Gb Drive and 2 HD boxes plus 1 cable card. I get the top package which includes Epix , HBO. Cinemaz, and all the channels including NFL red zone. 2 year deal for 151 per month 3 televisions. 35/35 internet and reliable.

June 25 2009 Update: well Verizon Fios has upped the speeds again in response to Cablevisions Ultra service. In NYC Area its 35-20. However recent speed testing shows its more like 35/30. All bundled with HD extreme 400 channels and unlimited phone calling. 129 per month 2 year price guarentee and HP Netbook for free (New Customers) 99 dollars existing ones.... Best deal in town by far. The south Bronx is now the epicenter of the broadband wars and i am loving it.

Well before i get creamed and outed let me say i was wrong in my review of Optimum Online. In my review of OOL i said it was the best thing since sliced bread and that even if FIOS became available i would stay loyal to OOL. Well, my triple play deal ended and my optimum rewards discount only go so far. The economy made me do it. Switch to FIOS that is. I save about 100 dollars per month . No disrepsect to OOL. Its still the best in my view. I just made the move purely for economic reasons. I never got lower than 30/5 with cablevision and never had a major outage. The HD pic quality on fios is not that much better than Cablevision but the difference can be seen with the standard def channels. So far so good and i have had the service 1 week. The speeds are rock solid 20/5. I only have 2 gripes so far. first) The actiontech router they give you is only wireless G and does a poor job of sending the signal more than 30 feet. Second) In order to get the better 50/20 plan you have to pay for it separate as it is not allowed to be bundled. All three 3() services phone, internet and television(I have the extreme HD Package with 365 Channels) for 123 per month 2 year commitment. Oh they also send a 150 dollar debit card cash back.

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member for 8.8 years, 604 visits, last login: 224 days ago
updated 227 days ago

Comments:

Review by ke6alv See Profile

  • Location: San Jacinto,Riverside,CA
  • Cost: $101 per month (24 month contract)
  • Install: about 5 days
Good "Very reliable, fast connection."
Bad "TV packages seem to be priced too high"
Overall "Very satisfied"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been a user as a resident of two different locations, as well at work. Very satisfied with the performance and speed, as well as TV programming choices.

member for 12.9 years, 362 visits, last login: 6 days ago
lodged 233 days ago

Comments:

Never Again

@bhn.net

BEWARE -Terrible Customer Service & Inefficiencies

Got Fios when it first came to this neigborhood. Router had to be replaced twice, telephone service had a problem. Cancelled. Last Sept, they were running a special $99 month internet/cable/phone. Thought I'd try again. Trouble with internet (router again), despite being told I have my own VM, they used theirs and didn't give me the password. It is almost impossible to find a Customer Service phone number. They provide CDs with technical instructions for setting up and troubleshooting. Never received the first (paper) bill but did receive a late notice. Went to pay my bill online and couldn't set up an account. They never disabled the previous account (about 4 years previous). Had to IM their CS, can't call. They straightened it out finally and I paid my bill. I was so fed up, again, that I canceled in November....had the service less than 2 months. Returned the equipment as instructed. For whatever reason, the return never got to Billing. I'm being billed for that, too. Explained it several times. Account is now going to a debt collector. My credit is so good that the $160 won't make a difference. In the Tampa area, the service is totally inefficient and almost everyone I know is switching back to Brighthouse.






Review by geoclark See Profile

  • Location: Newbury Park,Ventura,CA
  • Cost: $155 per month (24 month contract)
  • Install: about 6 days
Good "Flawless install - worked first time, fast internet, like the DVR"
Bad "Website and telemarket guys in competition with each other. As the price cranks up - I may go back to TWC"
Overall "Time Warner loses another long-time customer to FiOS"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have been triple-bundled. Phone, TV & Internet all on one fiber and for one price.
We now have 50/30Mbit down/up speed - great and consistent.

The selling part of this service was a bit wonky. I thought I had put together a good package - but wanted some questions answered regarding the phone service. So, I called the 800 number and talked with a guy that wanted to sell and up-sell me on the phone. But, he had no answers for my few questions.
He kept telling me that he couldn't see the Verizon website and that he couldn't help me with questions about the website.
Turns out - he couldn't help with any questions.
Ended up "buying" from him for about the same price and with a DVR for a year.
Love the speed. Love the DVR. We now have caller ID on our phone - which we didn't have before - that's a good thing.
All in all -- a great change over from Time Warner/Roadrunner to Verizon FiOS.
We'll see what happens - price-wise - in a year or so.
Edit 11-29-2013 - the price has increased for my Triple-Bundle. Up to $155/mo.

member for 13.5 years, 2057 visits, last login: 8 days ago
updated 236 days ago

Comments:

willspanku1

@verizon.net

We are not in competition against each other

It's not that we are in competition, it's that we have qouta's and do get bonuses for meeting or exceeding quaotas. I myself get annoyed if someone is savy enough and smart enough to place the order online but can't find the answers online and need to get help over the phone from a rep who will now spend time with you on the phone and won't get any incentive since you placed the order. That is like buying something online from a retailer but then going to the store and bothering a sales rep whom could be helping customers who are buying at the store which in turn could help with commissions

mixdup

join:2003-06-28
Calera, AL

Re: We are not in competition against each other

That's not the customer's problem. That's between the sales guy and the company. If it results in a poor experience for the customer, it's perfectly reasonable for the customer to complain about it.
patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
said by willspanku1 :

It's not that we are in competition, it's that we have qouta's and do get bonuses for meeting or exceeding quaotas. I myself get annoyed if someone is savy enough and smart enough to place the order online but can't find the answers online and need to get help over the phone from a rep who will now spend time with you on the phone and won't get any incentive since you placed the order. That is like buying something online from a retailer but then going to the store and bothering a sales rep whom could be helping customers who are buying at the store which in turn could help with commissions

I never place orders on the phone that is because reps over the phone never give me as good deal as I get online I don't know if you are a FIOS rep or TWC.

For fios I only get good deals online on the website.
Phone reps everytime give me higher prices.

Review by Sra_8000 See Profile

  • Location: Westford,Middlesex,MA
  • Cost: $230 per month
Good "Excellent TV picture"
Bad "Internet overrated. Lousy customer service"
Overall "Happy to move back to comcast"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

I had verizon FIOS for almost 2.5 years. While, I have no complaints about TV (Phone - I never bothered). The installation went smooth. The customer service was another thing. The internet connection always dropped. Never once saw a tech come to my house, even though a van was constantly in my neighbors house. Some times, they were downright condescending, like computers dont lie. I tried the argue that my computer has no problem with connecting to the router. But still there was no internet. But the tech argued, if my computer connected to the box there is internet. Another common nonsense they spout is that it was the first time they hear about the complaint. Again, I was not the only person to hear this nonsense. In the mean time, I was sold epix. The last straw was quantum for $69. After getting the service, I saw no improvement. I was so irritated and asked them to either send a new router or send a techie to take a look and once just run around refreshing signal etc etc. Finally, the icing on the cap happened, when the tech said, that they guarantee signal strength for 10 feet. I was by now paying almost $230. So I did not bother to call them to bargain or argue, but called Comcast (Trust me - not my first choice -but unfortunately the only other choice). In my old neighborhood, we had RCN - cheap and best. Comcast took care changing everything. I have called them twice in the last two to three months. A tech showed up in my home and on both occasion, my issues were resolved. I dont understand what people are complaining about Comcast customer service. I find it way better than FIOS.

member for 240 days, 0 visits, last login: 209 days ago
updated 238 days ago

Comments:

Vztechjoe

@verizon.net

Data

Your telling us that you had all these problems and we never send a tech to your house? I guess the customers on Long Island reach a different department. First they troubleshoot by phone, then if that doesn't resolve the problem we are sent out.
Sra_8000

join:2013-11-25
Westford, MA
Reviews:
·Verizon FiOS

Re: Data

Nope. I think I am more hurt at the fact that I contacted FIOS as soon as I learnt FIOS is coming to my town. (In my previous home FIOS came to town, when I had listed my house and taken an offer) First, the posts went up and by the time they wired and provided us with connection, it took more than a year. I could not wait to connect to FIOS. I did not care about discounts or contracts etc. I took a no contract deal without any expectation/special rates. That is what bothered me the most. Anyways, thanks for responding.