|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
The Order was okay but sure lacked a lot. At least the order clerk was in the US and spoke American English well. Promised a lot , high costs and it was different on the e Bill. I sure like Hard Copy.. VZ :NYSE as youall may well know Warren Buffet sold all his Millions of Common Stock Shares in Verizon. As now it is a Pee Pot firm.He does the over Blliion $US Dollar himself . BRK.A. BRK.B :NYSE Install was not well they even installed Fiber in June now this Month of September the FioS and 3 LandLines. Which required Three Truck Rolls including a Supervisor to install well. At least it was not like that Indian/ French Cable Fiber who spends a lot of our US TAX Paid monies with TV / Media Commercials and the Police etc , depending on Rank make themselves 120 175 $US an Hour watching the Cable Optics being strung and not even on Verizon Poles.. So even with Pee pot Poor Verizon it is only Two Choices in the Controlled Market here. member for 1.4 years, 2 visits, last login: 1.4 years ago updated 1.4 years ago
I've had FIOS since 2009 and the service has been very reliable with no interruptions. Down side is price. There are other options out here which I have considered but one thing I need to have is a good reliable service which FIOS has done in my area. I had comcast a while back and I always had issues with their service in my experience with them. Although, now with the new xfinity tv(which looks impressive) and the genie from DirecTV... I may give them a try in the future. my tv plan:TV Preferred my internet plan: 50/50 QGR SportPass HBO Spanish DVR 1/16/2014 Cancelled FIOS service above. Called in and the rep could not offer me something comparable to what new customers are getting. Was only able to offer me a $25 credit for 12months and wanted me do downgrade my speed to save money..lol A Comcast guy came knocking on a door last Friday and sold me the triple play. Service was install earlier in the week and so far the wife and I are happy with the $ervice and co$t. Digital Premier. Sports Entertainment Package. 1-HD box for living room. 1-Any Room DVR for media Room. All movie channels free(HBO, Starz, Max, Showtime, Encore & Stream pix). HSI dual band Gateway 105 down. $150 credit to buy out my FIOS contract. Free Install All this for $127+tax We'll see if now VFIOS will offer me something better sometime in the future... 02/2017- Move back to fios with new customer pricing and gigabit. 115 a month I think i got a few months left. so far no issues. member for 9.3 years, 542 visits, last login: 4.3 years ago updated 5.4 years ago
I've had Fios for a dozen years. 50/50 with TV and phone. It started out well and was good until about 4 years ago when it started deteriorating. At present it is often useless. Might as well have dial-up. Have no issues with TV or phone. Just Internet. While I realize a lot of folks are eager to upgrade to something better, I have to caution them that as things stand they'd be better off waiting. Besides this their website is a complete mess and always has been. They first dropped Usenet and recently email. Dealing with support is an exercise in futility. They'll blame your router or network, not themselves. They've also dropped the TV channels I watched most - Bloomberg and MHz - saying they were too expensive, and replaced them with nothing, even though I'm supposed to be getting a special news and sports package. They seem more interested in competing with Disney and Amazon, et al, than providing basic services and the demise of net neutrality is bound to make things worse. And, yes, the speeds are accurate at this moment, and only slightly better most of the time now. So bad, I can't use Roku to get Bloomberg. The only time I do see the kind of speeds I used to get is the middle of the night on a weekend or holiday. Oh, yeah, and of course the installer was late... member for 11.7 years, 2 visits, last login: 4.8 years ago lodged 5.6 years ago
While good reliability with Verizon FIOS is usually the norm, technician dispatches for service disruptions can take two to three days. I have 50 Mbps internet only service and a failure occurred Saturday evening. After waiting for three hours on the phone, I was finally able to speak to someone only to find out a technician could not be dispatched to my home until three days later. A problem with the ONT is suspected. Perhaps if I were a television service subscriber, the response would have been faster. member for 21.7 years, 3001 visits, last login: 1.1 years ago lodged 5.7 years ago
Installer was drilling to insert fiber into home and the drill bit punctured the 220 V line from the meter to the breaker panel. No fire, no power loss, but now I have to deal with the repair and reimbursement with estimate of $450 for repair. Went from 60 Mb/s with Comcast to 100 Mb/s with the low cost Internet only service with FIOS. Fee is supposed to go from $84 to $50 per month. We'll see. Never liked Comcast and now I despise Verizon. Wonderful how regulated competition works. Dumb or dumber, what a choice. They also wrecked my lawn from the fiber pulling machine and excess foot traffic working at meter panel. They're supposed to address the lawn too. Saving money for more speed is a disaster. Thanks Verizon. member for 20 years, 128 visits, last login: 1.3 years ago lodged 5.8 years ago
Have had Fios TV/Internet since 2008. Great service(excellent speed) and I can count on 1 hand the number of times the service has been out. Price has gone up alot since 2008. Verizon only gives good deals to new customers. I have 75/75 speed with Extreme HD and I pay $170 a month. I do not have any premium channels. Wish the price was lower or at least have higher speed without having to pay more. member for 12.6 years, 2960 visits, last login: 15 days ago updated 6.3 years ago
First off only a customer for FIOS about 2 years.I get some nice discounts for all three services.What good is that though with so many service related outages? The two years have been full of issues with the most now in the last 4 months.The last two weeks alone have been two bad ONTs and even a failure at the same time to my own router. I do not have a set top box and have not had a Verizon router. Recently I have switched to a used Actiontec 24WR router because I refuse to put any more new routers inline to lose.For TV I use a Silicon Dust tuner and do all my stuff streaming with WMC or Kodi. I am a broadcast engineer for many years and thankful for that because I have spent so much of own time to stay up and running as well.For the average customer I wonder how much they get hosed dealing with all the problems of how Verizon is now being run.In fact one tech I know tells me Verizon actually trains their techs without even using live fiber!Poor training and poor tech customer service is one of the biggest reasons for most of their issues. I am about to now negotiate my pricing as I type this so we shall see if they can regain my business and trust.They already said without any changes my service must go up by at least twenty dollars. Is that twenty dollars for all my issues?Verizon can you hear me now? member for 7.3 years, 108 visits, last login: 277 days ago updated 7.3 years ago
--- Update: 10/2016 --- I have since dropped Frontier's FiOS disaster. There was an outage in the Tampa area a few weeks ago, but only a handful of technicians at Frontier actually knew of the outage. Several techs I spoke with constantly said there was no outage, some just wanted to keep rebooting the router, and two refused to help me because I had my own router. My service was out for several days, and when it finally came back up, the system wouldn't issue an IP address to my own router, even with the MAC address copied from the crappy Actiontec router I had to dig out of a box to get service working. Frontier kept blaming my router, and when I had their equipment on the line, they played dumb about any outage and wanted to schedule truck rolls. I even went out and bought a new router, but that didn't work either. I finally got fed up and called Bright House. The installer came in, let me use my own cable modem and router, and guess what, the router that Frontier kept blaming for my issue worked great on Bright House. Its a shame that Frontier can't seem to find their way out of a paper bag, because Verizon's tech support was superior compared to the current hot mess. --- Original Review --- I installed FiOS as part of a triple play deal when I purchased my house in January 2009. In December of 2012 I went to Internet only service because the TV costs were getting out of control. Since January 2009, I've had to deal with the following issues: I've had three BBU failures that have caused the ONT to only power POTS service. One ONT failure, luckily the tech replaced the BBU with a standalone power supply since I was Internet only. One fiber cut, which was repaired quickly, but was cut again when their contractor tried to bury the cable a few weeks later, which resulted in yet another truck roll and another visit by the contractor. Countless ActionTec router failures which have been my biggest issue with FiOS. My ActionTec worked fine since 2009 until this year where it would start to drop the MoCA WAN connection to the ONT. I had to deal with tech support, who usually had me do a factory reset on the ActionTec or sent me a replacement router. The bad part is that they don't want the old router back, so I have a collection of ActionTec routers. Since I was no longer subscribing to the television package, I decided to switch from MoCA to Ethernet on the ONT, contacted Verizon to do the switch, and installed a Netgear R7000 router in its place. Ever since then, the connection has been solid. I have a 50/50 package and rarely have issues with my bandwidth. I highly recommend FiOS, just make sure your neighbors call before they dig, use your own router (not an option with TV package), and get the stand alone power supply. member for 22.9 years, 2945 visits, last login: 1.2 years ago updated 7.4 years ago
I've had FiOS since it was first offered in my area. I think about 10-12 years. Extremely reliable internet with more than the speed package actually purchased. TV picture quality and service is also excellent. The only knock I'd give Verizon is the cost. It's pricey but I think it's worth it. member for 14 years, 656 visits, last login: 31 days ago lodged 7.4 years ago
Let me preface this by saying that I have been a Verizon hater. I still am not fond of them. What they have done to my family few years back when they pretty much made me pay for crappy DSL that disconnected every 5 seconds (tech service calls did not help) and a land line that didn't work, but they wanted me to pay $100 for a tech to come out to fix it. They won't even come look at it unless my family paid that tech fee up front. So now you may ask. Why am I doing business with them now? Honestly, I have no other reason other than to try something different. I have been a loyal Optimum customer for many many years. I have no problem with them, but I felt that it has been many years, and that I was moving. I'll give Verizon a shot one more time. Onto the ordering process. It was easy. I had a question and needed an answer from a representative. I decided to use Live Chat and the representative stayed with me and held my hand through the ordering process, even though I didn't need it. But she did give me a $5 discount off my bill for the duration of my 2 year contract for my 25/25 double play. When the install day came, Verizon was pretty much on schedule. I had a request for the tech to not drill any holes in my house and use the pre-existing coxial wiring. The FiOS box was installed at my garage level and kept out of sight. No one would even know it exists, its so well hidden and neatly placed. No holes were drilled and the tech had everything set up nicely. He even helped me zip tie some of the loose coxial wires I had outside my house. He set me up with one of those Actiontec modem/routers. It probably isn't the latest hardware they got, but it works fine. When I finally got a chance to test the internet, the speed was as advertised. The TV was the service where I felt I seriously upgraded. If anyone knows Optimum, they have been using these horrible Samsung boxes that are slow and laggy. Not to mention, the Optimum guide isn't necessarily pleasing to look at as well. It looks old, and as much as they have tried to update their software, it just didn't work. But one positive about Optimum is their app. I can watch all the channels I paid for on their app. With the Verizon app, it is limited to only a selection. That is where Verizon falls short. Another issue I have with Verizon is the router page. When I try to log in and key in the login information, it never registers the keys I hit. I have to type my password in Notepad, copy paste and then delete a couple extra letters the router page decide to automatically tack on in the end. It is weird, I've tried different browsers (IE, Chrome, Firefox) and they all yielded the same results. So to sum it up: Good: Ordering was smooth, install was great, the TV service is an upgrade from what Optimum was. Bad: Expensive. Even with my Verizon Connections discount and the other discounts. It still is pretty expensive. Also, I have had this service since October 2014 and there has been two instances where I have experienced downtime of 5-10 minutes. I had to disconnect the power a couple times and finally it picked up signal again. At this point, I'm not sure if I will stay with Verizon. There are some factors that will contribute to that decision. How Optimum is doing. How the tech service of Verizon will be like. And how they will try to keep me in two years. We shall see. Update: 10/2/2016 My 2 years agreement has ended. I just got off the phone and canceled the services. Here is what has transpired within the last two weeks. At first, I wanted to see what Verizon had to offer for current customers. You know? Since companies should take care of the people that are already using the services? But after live chatting and with the representative telling me that I have a "credit restriction" on my account and that she cannot do anything for me other than call. I told her, my FIOS service is autopay every month. How is it possible that I have any "credit restriction" on my account? So I called Verizon. I was on the phone for an HOUR. It was an hour of incompetence, transfers and more incompetence. The first rep that I spoke with it was from the number I was given by the live chat. I called and the lady on the other line had no idea. She told me her job does not consist of handling this issue. So she transferred me to regular customer service number. After that I was connected with another rep. I told him the situation. He tells me he sees the restriction, but has no idea what it was! He then transfers me to another department. This time around, the person on the phone wanted to help me and she said she doesn't handle the issue but she will find the right department for me. And then she does and she stayed on the line while I let the other rep tell me what was going on with my account. She proceeds to tell me that my credit restriction was due to unpaid bill for Verizon Wireless services. I told her, you have got to be kidding me. I have NOT had Verizon Wireless service since I was a high school student over at least 15 years ago! And obviously, it would NOT have been under my name anyways as I was a minor. She asks me the last 4 digits of my SSN, I told her. After a while she comes back and tells me that she has removed the credit restriction. I asked her why did this happen in the first place? This debacle reminded me of the credit bureaus horror that I experienced. Companies just look at names, and do not match anything else, such as, my SSN? If anybody took the damn time to look at it, they would know, it was a different person. After this? She proceeds to tell me that she does not know. And to call another number to make sure it does not happen again. Okay, so before I ended the call with her, I let her know, I don't want to be dealing with another representative that tells me they cannot connect different departments, such as, Fios to Wireless services. Anyways, that is exactly what happens. The number she gave me was to Verizon Wireless customer services. I told the rep the situation again. She asks for my SSN. She looks and say she cannot find anything associated with it. I told her, I know, because I don't have Verizon Wireless. Then I told her that the other representative told me to tell you guys to look into why my account was getting credit restricted. She tells me she cannot, as she has no cross access to Fios from Wireless side. Which I also told her, I know, because I had prior experience within this hour of calls that a rep told me she cannot look into other departments. I pretty much ended the call and just prayed that these people removed my so called credit restriction and corrected my account. Another week past, and I see the promotions that Verizon was offering to new customers. 100/100 TV and Phone for $69.99. And heck even double play was cheaper $64.99. I looked at Optimum and saw for the money I was paying for 25/25 and preferred TV at $96 a month (tax/fees), I can pay $3 more and get Optimum Ultra 60 with value TV (fees), which had all the channels I needed. So I made the call to Verizon and I confirmed with them that my contract has expired. I told them the trouble that they had made me go through and that I want to cancel. The rep asks what can Verizon do to retain me. I told him that I don't want to have to close the account if I do not have to, because it is a hassle to deal with installers. He took his sweet time, at least 20-30 minutes to come back and tell me that he regrets telling me that Verizon is unable to offer me any speed upgrade that would match the price I'm paying or any other promotions. And he also proceeds to tell me that Verizon can... wait for it... give me the SAME 25/25 with TV plan at a low price of $85 (+~$21 tax/fees that is $106)!!! OMG, what a value!!! I had to laugh. Get out of here. How can a company offer new customers 100/100 and TV $64.99 and turn around and give a current customer 25/25 with TV only at $84.99. Do you really take me for a fool? Cancel the junk, I'm going to Optimum. member for 16.4 years, 795 visits, last login: 275 days ago updated 7.4 years ago
|