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Review by serge87  - Location: undisclosed location
- Cost: $85 per month
- Install: about 1 days
Good "When it works, it works"
Bad "Premium price, data caps exist"
Overall "Higher tiers($$$/month) are irrelevant now"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Since Christmas 2012 latency and packet loss has gotten really bad. Data caps for high bandwidth users and of course a small fortune for the higher speed tiers.
Update 8/13: Bandwidth caps have been confirmed to be between 2-10TB/month, even for Business customers.
member for 3.8 years, 1087 visits, last login: a few hours ago
updated 33 days ago
Comments:
| Review by houkouonchi - Location: Ontario,San Bernardino,CA
 Business customer- Cost: $370 per month (24 month contract)
- Install: about 20 days
Good "Fast, Low Latency, Symetrical speeds!"
Bad "Business connection is a bit pricey. Support and billing seems a bit lacking. Installation complications with two ONTs."
Overall "Best connection you can buy. Get it if you can!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
I have two 35/35 FIOS connections. In order to do this I had to get one business connection and one residential. Sadly the business (without static IP) cost as much as tripple play did on the residential which included phone and ultimate HD. Also it took several weeks to get the fiber drop done and Verizon had to reschedule the appointment 3 times.
On one time they came by but because there was a lock box they didn't even ring my doorbell which I would have answered as I was home (not that they could have done the install anyway). Other than the fact it was a pain to get things installed service has been good.
I get good latency to my server from both connections:
admin@zeroshell: 09:31 AM :~# traceroute -i ETH01 208.97.141.21
traceroute to 208.97.141.21 (208.97.141.21), 30 hops max, 40 byte packets
1 L100.LSANCA-VFTTP-79.verizon-gni.net (173.51.208.1) 4.057 ms 3.926 ms 4.705 ms
2 4-2-1079.LSANCA-LCR-10.verizon-gni.net (130.81.107.150) 5.240 ms 3.903 ms 5.194 ms
3 so-4-0-0-0.LAX01-BB-RTR2.verizon-gni.net (130.81.28.74) 4.998 ms 4.152 ms 4.622 ms
4 0.so-6-0-0.XT2.LAX9.ALTER.NET (152.63.10.157) 7.469 ms 7.096 ms 7.176 ms
5 0.so-7-1-0.XL4.LAX15.ALTER.NET (152.63.1.242) 7.515 ms 6.725 ms 7.728 ms
6 POS7-0-0.GW3.LAX15.ALTER.NET (152.63.112.109) 9.695 ms 9.275 ms 9.948 ms
7 internapGIGE-gw.customer.alter.net (157.130.236.110) 9.969 ms 9.386 ms 9.794 ms
8 border11.po2-20g-bbnet1.lax.pnap.net (216.52.255.104) 9.800 ms 9.306 ms 9.807 ms
9 newdream-8.border11.lax.pnap.net (216.52.220.146) 9.804 ms 9.345 ms 9.803 ms
10 ip-66-33-201-115.dreamhost.com (66.33.201.115) 9.812 ms 14.265 ms 9.941 ms
11 gameserver.houkouonchi.jp (208.97.141.21) 7.527 ms 6.799 ms 7.459 ms
admin@zeroshell: 09:31 AM :~# traceroute -i ETH02 208.97.141.21
traceroute to 208.97.141.21 (208.97.141.21), 30 hops max, 40 byte packets
1 L100.LSANCA-VFTTP-79.verizon-gni.net (173.51.208.1) 3.702 ms 3.732 ms 4.938 ms
2 4-2-1079.LSANCA-LCR-10.verizon-gni.net (130.81.107.150) 4.977 ms 3.979 ms 4.961 ms
3 so-4-0-0-0.LAX01-BB-RTR2.verizon-gni.net (130.81.28.74) 4.957 ms 4.235 ms 4.859 ms
4 0.so-6-0-0.XT2.LAX9.ALTER.NET (152.63.10.157) 7.321 ms 6.837 ms 7.423 ms
5 0.so-7-1-0.XL4.LAX15.ALTER.NET (152.63.1.242) 7.506 ms 6.694 ms 12.469 ms
6 POS7-0-0.GW3.LAX15.ALTER.NET (152.63.112.109) 9.950 ms 9.195 ms 9.949 ms
7 internapGIGE-gw.customer.alter.net (157.130.236.110) 9.976 ms 9.316 ms 10.202 ms
8 border11.po2-20g-bbnet1.lax.pnap.net (216.52.255.104) 9.962 ms 9.324 ms 29.947 ms
9 newdream-8.border11.lax.pnap.net (216.52.220.146) 9.970 ms 9.293 ms 9.958 ms
10 ip-66-33-201-115.dreamhost.com (66.33.201.115) 42.447 ms 24.072 ms 14.955 ms
11 gameserver.houkouonchi.jp (208.97.141.21) 7.480 ms 6.598 ms 7.482 ms
File downloading goes fast over the bonded connection:
admin@zeroshell: 09:27 AM :~# wget -O /dev/null »us.download.nvidia.com/XFree86/L···6.35.run
--09:27:01-- »us.download.nvidia.com/XFree86/L···6.35.run
=> `/dev/null'
Resolving us.download.nvidia.com... 64.208.159.48, 64.208.159.9
Connecting to us.download.nvidia.com[64.208.159.48]:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 42,572,777 [application/octet-stream]
100%[================================================================================== =>] 42,572,777 7.97M/s ETA 00:00
09:27:06 (7.90 MB/s) - `/dev/null' saved [42572777/42572777]
I am enjoying the speeds. Single connection speed test:
»www.speedtest.net/result/839822835.png
Bonded:
»www.speedtest.net/result/868194348.png
Verizons test (bonded):
»box.houkouonchi.jp/verizon_bond_stest_2.png
When I decided to buy a house and move the *first* requirement I had was a Verizon FIOS area. I have been waiting a long time and finally got it and am enjoying having a 70/70 connection!
Update 08/19/2010:
So far I have had the service for well over a month and no problems. My non-business trippeplay connection got bumped up to 45/35. I found out some IPs on my works network show latency in the range of 3-4 ms =)
Update 09/30/2011:
Back in July I upgraded to the 150/35 plan. It is actually provisioned for around 155/75 and I am really glad I got it. The service has been reliably fast (never had problems not getting my full speed from my colo'd server) and the upload was even better than I was expecting (75mbit where I was expecting around 65mbit from some others testing).
I think my most favorite thing since this upgrade is the latency. Sine they upgraded me to gpon I can get under 3ms (reliably) to my colo'd server and under 1ms to the gateway:
Ping to gateway:
PING 71.110.63.1 (71.110.63.1) 56(84) bytes of data.
64 bytes from 71.110.63.1: icmp_seq=1 ttl=126 time=0.992 ms
64 bytes from 71.110.63.1: icmp_seq=2 ttl=126 time=0.866 ms
64 bytes from 71.110.63.1: icmp_seq=3 ttl=126 time=0.968 ms
64 bytes from 71.110.63.1: icmp_seq=4 ttl=126 time=0.832 ms
64 bytes from 71.110.63.1: icmp_seq=5 ttl=126 time=0.928 ms
--- 71.110.63.1 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 402ms
rtt min/avg/max/mdev = 0.832/0.917/0.992/0.063 ms
traceroute to colo:
root@dekabutsu: 03:40 AM :~# traceroute -I 69.163.188.21
traceroute to ip-69-163-188-21.dreamhost.com (69.163.188.21), 30 hops max, 46 byte packets
1 router.houkouonchi.jp (1.1.1.1) 0.195 ms 0.180 ms 0.168 ms
2 L103.LSANCA-DSL-29.verizon-gni.net (71.110.63.1) 1.080 ms 0.766 ms 0.898 ms
3 G0-3-1-7.LSANCA-LCR-22.verizon-gni.net (130.81.146.60) 1.325 ms 1.210 ms 1.525 ms
4 so-6-0-0-0.LAX01-BB-RTR2.verizon-gni.net (130.81.29.126) 2.307 ms 2.008 ms 2.052 ms
5 0.xe-11-1-0.BR1.LAX15.ALTER.NET (152.63.112.5) 2.123 ms 2.208 ms 2.244 ms
6 te7-2.ccr02.lax05.atlas.cogentco.com (154.54.13.85) 2.387 ms 2.307 ms 2.275 ms
7 te0-0-0-2.ccr22.lax01.atlas.cogentco.com (154.54.30.193) 2.787 ms 2.810 ms 2.774 ms
8 te8-1.mpd03.lax01.atlas.cogentco.com (154.54.28.146) 2.548 ms 2.551 ms 2.515 ms
9 38.122.20.218 (38.122.20.218) 2.640 ms 2.704 ms 2.543 ms
10 ip-66-33-201-114.dreamhost.com (66.33.201.114) 57.120 ms 17.237 ms 11.554 ms
11 ip-69-163-188-21.dreamhost.com (69.163.188.21) 2.465 ms 2.442 ms 2.325 ms
Long ping to server:
64 bytes from 69.163.188.21: icmp_seq=292 ttl=252 time=2.38 ms
64 bytes from 69.163.188.21: icmp_seq=293 ttl=252 time=2.42 ms
64 bytes from 69.163.188.21: icmp_seq=294 ttl=252 time=2.45 ms
64 bytes from 69.163.188.21: icmp_seq=295 ttl=252 time=2.45 ms
64 bytes from 69.163.188.21: icmp_seq=296 ttl=252 time=2.45 ms
64 bytes from 69.163.188.21: icmp_seq=297 ttl=252 time=2.54 ms
64 bytes from 69.163.188.21: icmp_seq=298 ttl=252 time=2.41 ms
64 bytes from 69.163.188.21: icmp_seq=299 ttl=252 time=2.40 ms
64 bytes from 69.163.188.21: icmp_seq=300 ttl=252 time=2.58 ms
--- 69.163.188.21 ping statistics ---
300 packets transmitted, 300 received, 0% packet loss, time 30380ms
rtt min/avg/max/mdev = 2.317/2.473/2.972/0.104 ms
As you can see from the summary and results before, extremely stable latency with almost no jitter. Average jitter/mdev is only .104ms (1/10th of a ms).
The latency is pretty incredible considering at work a 10 gig direct connection between two data centers (one in Irvine and one in LA) which is about 60 miles is 1.2ms. I am around 42 miles to the server and its a something I can get at a residence and its only 2.4ms
Latency from my server in LA to another one about 5 miles away from me in Ontario is 1.7-2ms so just barely lower than what I am seeing and that is with peering and 1000m+ connections:
# traceroute -I linkline.com
traceroute to host-216-66-249-76.static.linkline.com (216.66.249.76), 30 hops max, 46 byte packets
1 ip-66-33-193-1 (66.33.193.1) 125.005 ms 0.449 ms 0.306 ms
2 ip-66-33-201-113 (66.33.201.113) 0.355 ms 0.624 ms 0.403 ms
3 linkline.com.any2ix.coresite.com (206.223.143.28) 0.430 ms 0.333 ms 0.274 ms
4 ca-ont-core-gsr.linkline.com (66.59.246.254) 1.335 ms 1.354 ms 1.473 ms
5 host-216-66-249-76.static.linkline.com (216.66.249.76) 2.168 ms 1.706 ms 1.979 ms
Really shows how just about 'best case' I am getting latency wise. I am a gamer so its really nice to get such low latency.
The biggest downside of the connection is the trouble I went through to get it. It took 6 months and a good 20+ hours on the phone with VZ to finally get them to do the upgrade. It wasn't until a great tech on dslreports got involved that the ball finally got rolling and things getting done.
Update 2013-08-28: After vz had me upgrade to small business for heavy bandwidth usage they are now threatening disconnection even on small business. I dont understand what their problem is as they are still making money off me. This caused me to update my review and reduce the value for money as well as pre sales information.
member for 11.2 years, 3977 visits, last login: a few hours ago
updated 37 days ago
Comments:
| Review by norm - Location: Pittsburgh,Allegheny,PA
- Cost: $155 per month
Good "Billing is consistent"
Bad "Hold times; peering; tech support; retention; executive office; older FiOS installs"
Overall "Look elsewhere if possible; Don't submit to a two-year contract"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I have been a FiOS customer for roughly five years now after switching from Comcast. The first four years were great. I am currently paying for 75/35mbit but see anywhere from 1mbit to 85mbit down. In my current neighborhood, we are all on BPON with no time frame for an upgrade to GPON. Since February of this year, I have had constant issues with spikes in latency, packet loss, and complete disconnects. One on-site tech stated that he believes the PON card I connect to is having issues; however, his manager would not allow for it to be fixed/swapped out.
It's no surprise to me that Verizon is allowing the above issues to occur; after all, they have ceased expansion. The money is in LTE.
member for 351 days, 176 visits, last login: a few hours ago
updated 45 days ago
Comments:
| Review by Mudiver - Location: Richmond,Henrico,VA
- Cost: $117 per month
- Install: about 30 days
Good "Excellent tech support and Union Installers "
Bad "No HDMI, Low Picture quality, No HD programing, Confusing TV Guide, No DVR, No Free Extra Set top boxes, Prices go up often, "
Overall "Internet speed and reliability the same as anyone else, Fiber only allows you to buy more bandwidth and 99% don't need more"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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My feelings are that Verizon is a supper con artist company, they show a competitive price then try to make you pay extra for HD TV, on each TV, the programing packages are nothing special.
My free VoIP phone is better than their landline phone, Google voice slaps the hell out of Verizon's VOIP but credit goes to Verizon Tech support and to OBI support.
Extreme HD TV package, No HD turner included, ( so how do they call it HDTV) second tuner analog cost 8 dollars a month, comes w/o TV Guide, total crap picture on HD TVs, a telephone with 911, internet 50/25,
My original price was to be 75 dollars for three services, two analog tuners were supplied but they call them digital yet outputs are analog' not HDMI, Generic brands, proprietary software,
Most bad experience is how they lie to get business, would not return my deposit after a year and told me they will never return it, (I do not owe them any money I was not late) the service was accidentally and without being authorized to be turned off, disconnect was caught in less than an (1 hour) yet I still lost the deposit, most good experience( well I am just not there yet) I hate em.
I see not benefit in a fiber optic system that stops outside your home, it does not travel at the speed of light, it will hit a solid wall when it goes to the wires in your house, or should I say an electroplate copper metal wire . It is a newer system so there are less issues with a new system then an old one,of that I assure you. However the future is with fiber not copper, yet the future is not here yet and far away from needing a 10000 Mbit bandwidth . Verizon uses fewer nodes than other cable companies, they max out at about 60, another CATV may run much higher, thus Verizons claims to be more stable maybe so but I have not seen it. The verizon installers are much better than the Comcast installers but how hard can it be to screw in a tap, or bump a pole. No one seems to properly ground any system, my system is totally not grounded as to any code, not even a 1945 code. They have it grounded to my cold water line, but that line has a plastic pipe going to the street sewer line, so I have no ground. I guess I will sue them if lightning hits my HD TV, because they didn't ground the system. It plain as day there is a plasit line going to the street.
And as far as I know I have told the complete truth, no duplicates here.
Richard
member for 2.1 years, 3 visits, last login: 53 days ago
lodged 53 days ago
Comments:
1 edit | What? edit: I can't read | |
| | | Ground it Why not call Verizon and have them come back and properly ground it? | |
| | | "Digital" Nomencalture and grounding As far as it being a digital adapter - that is exactly what it is. It takes a digital signal from the cable input and adapts it to an analog out. The HD programming is there regardless of the type of box you have. I'm pretty sure Comcast and others don't give you free HD boxes either or they charge for HD service (same difference).
To your grounding issue, it sound like you have an issue in your house that is not Verizon's problem. Most building codes require ground bonding for copper cold water pipes.
A Happy, long term FiOS subscriber.
--
REMEMBER: Stupidity should be painful !! | |
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1 edit | Huh? This is a customer that will never be happy with any provider.
There are no providers that provide HD set top boxes or HD DVRs for free. Period. With DirecTV I had to pay $6 each or 3 extra DVRs (4 in total), $8 for DVR service, $3 for the DVRs to be whole home and $10 for HD. So I paid $39 for HD/DVR. That's about what I would be paying to Verizon but I have a free DVR and free STB for 18 months.
Every provider - DirecTV, Comcast, Verizon, Cox Cable, etc. charge for DVRs and HD in one way or another.
FiOS is so superior to DirecTV or traditional cable it's not even funny. I used to have DirecTV, Vonage and FiOS Internet. I upgraded to the Triple Play with Ultimate HD TV, a free MultiRoom DVR and HD Set Top Box for 18 months, 2 cable card for two Home Theatre PCs and I can record 10 programs at the same time, have all four TVs on the service, have been upgraded to 75/35 internet service from 30/5 and have Digital Voice phone service. My bill went down by $80 a month and the price is locked for 24 months. | |
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| Review by lousteinberg - Location: New York,New York,NY
- Cost: $135 per month (12 month contract)
- Install: about 999 days
Good "Seemed like a good idea at the time"
Bad "Multiple calls, start billing but wont even install"
Overall "Not worth the hassle of trying to switch"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Tried switching from TW Cable to Fios. Lots of crazy stuff (like BBC HD is available on the lowest tier TV package but not on the next one up). Finally agreed to everything and submitted the request. Now they cant verify my credit even though a long term verizon wireless subscriber. After 2 days and 10 people, their service people said I have to talk to the disconnect dept for an account that isnt even active. They then transferred me to a closed office that hung up.
Worst part is my billing date starts today, and they wont even schedule an install (let alone provide service). The last person I spoke to today (10th person at verizon) said I should have called yesterday to disconnect. I DID! THEY PROMISED TO CALL BACK YESTERDAY (and didnt, of course)
Verizon= simply not worth the hassle. Burned 2 days and have more calls to make tomorrow. Hard to believe they make Time Warner seem easy to work with
member for 7.8 years, 31 visits, last login: 62 days ago
lodged 62 days ago
Comments:
| Review by (hidden by request) - Location: Diamond Bar,Los Angeles,CA
- Cost Contract price not specified.
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I want to warn everyone considering switching to Verizon FiOS what a nightmare it is. Yesterday they (Verizon) came and installed my business lines. After Installation, my "Enhanced Call Forwarding" feature which I paid $11 extra per month has never been working properly. I got my line forwarded to another number and was stuck there eversince. I have spent at least a total of 2 hours (including wait time) on the phone with them to fix this. I must have talked with every department they have. All said, The conclusion is: "Verizon people don't know what they are doing. Each person gives different advices which mess up the flow of process". My veridct on how good Verizon product is still out to the jury, BUT their service SUCKS. The wait time is long, and it's like roulette if you get a smart one, a dumb one or somewhere in between. If you are only saving less than $50 a month and unless it's much faster than what you have, DON"T CHANGE. I'm still trying to get my problem resolved.
(review was emailed from domain yahoo.com)
lodged 72 days ago
Comments:
HKulik
join:2000-09-24
Westminster, MA | I already dumped FIOS I was happy to dump FIOS at my business, as did all my neighbors in the area. The business TV is difficult to use, always trying to sell you something; the phones do not always work, the voicemail systems change and the reps get confused and do wrong fixes as well as give incorrect info; the internet connection is usually OK, but nothing special. For over $150 less per month I got twice the internet speed (55 Mpbs) great customer service and a TV that is easy to use. Customer service speaks my language and is available 24/7, helpful and friendly. They offer more features on my phones and I have yet to be down once since the change months ago. As much as I watch my dollars, I didn't change because of price, but because of crappy service, and terrible support. Then over the last few weeks VZ messed up home office phones (old copper) so I switched them too to Comcast. What a difference! (And better than half the price).
I don't know if Comcast residential is as good, but their business class puts VZ to shame! | |
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| Review by ScruffyTheJa - Location: Jersey City,Hudson,NJ
- Cost: $55 per month (24 month contract)
- Install: about 4 days
Good "Getting advertised speed. Installation was smooth"
Bad "There was a billing error, and it was a pain in the ass and a half to resolve"
Overall "Extremely dissatisfied with Customer Service"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Services: FIOS Double Play - 50mbps down / 10mbps up + Select HD Cable
Price: $45/month + $7/month set top box rental.
I initially only wanted internet. However, using Verizon's build-your-own-bundle tool, I found out getting internet + cable was cheaper than getting just internet by itself ($45/mo vs $70/mo before taxes and fees). Verizon also waived all setup/installation fees and threw in a $100 Visa gift card. There's a $7/mo set top box rental fee, but it's still cheaper than just getting Internet.
Installation was fairly straightforward. I scheduled the installation for 1pm - 5pm. The tech arrived at 1:30 and finshed at ~6:00. He initially had some trouble finding something related to the cable connection, but he was able to find it eventually. FIOS comes with a free wireless router, but I told the installation tech I wanted to use my personal router and he hooked it up to the modem for me.
My first bill was much higher than expected: $80 before taxes and fees. When I called customer service I had to provide proof that I was offered $45/mo for the services I was getting. As it turns out, I was being charge for 75mbps/35mbps, even though I ordered 50mbps/10mbps (because that was the fastest speed available to me when I ordered), and my bill even said 50mbps/10mbps. Once that was cleared up Verizon updated my bill.
Update: Apparently, that was bullshit. They claimed they would fix my bill, but they didn't. They also sent me another bill for the wrong amount. I spent 5 hours on the phone trying to get it fixed. Verizon gave me the run around. They told me to fax them the order confirmation with the price I was offered, but they gave me non-working fax numbers. I'm seriously considering going back to Comcast.
I had to make complaints to the BBB and the FCC and send an email directly to the CEO of Verizon before they took my complaint seriously.
member for 1 year, 11 visits, last login: 27 days ago
updated 116 days ago
Comments:
| Review by rds24a - Location: Needham Heights,Norfolk,MA
- Cost: $160 per month
- Install: about 21 days
Good "TV Features, reliability"
Bad "Mandatory router, strike issues, price increases"
Overall "Greater feature set, but becoming less cost-competitive"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings match consensus)
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EDIT: We upgraded to Quantum 50/25 because of upload speed issues on the 15/5 line. The deals change constantly, and we were able to get it for just the extra $10/mo during a promotional period. Service has been stable.
EDIT: I moved 1 mile, and for a lower tier of net service (15/5 instead of 25/25) I am now paying $15 more per month with no contract. I inquired about upgrading to the 50/25 tier, and was told that because their pricing has changed again I would either pay $25 more per month or $10 more per month on a 2-year contract for what is a one-tier upgrade on part of a triple-play bundle. They are also adding $11 in phantom fees to my monthly bill on top of tax, all of which they have some explanation for.
I am generally pleased with the channels, DVR unit, network speed, Android apps, and picture quality of the service. The installation was a total debacle due to the strike, and I understand that was an unusual circumstance but their handling of the situation during the strike was inexcusable. Comcast would have been $25 more per month for slower Internet speeds and fewer bells and whistles. Price is for no contract but a 2-year price lock.
member for 12.8 years, 5066 visits, last login: 2 days ago
updated 159 days ago
Comments:
coma9
join:2013-02-05
United State | Quantum You should be able to easily do a Quantum upgrade for $10 with no contract, to 50/25. Call into the CSSC and ask for it. | |
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| Review by FutureX2001 - Location: Perris,Riverside,CA
- Cost: $70 per month
- Install: about 14 days
Good "Decent speeds off-peak times"
Bad "New problems since late 2012, Customer Service"
Overall "Quality has been going downhill, Customer Service is still terrible."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I've deleted my old review back from 2010-2011 to provide an updated one for 2013. I used to only have good things to say about FiOS and my only complaint was their customer service.
Starting late 2012 I began to notice many problems with the service and I'm beginning to think they are over subscribed in certain areas. A quick look at the Verizon FiOS forums and you will start to find a pattern of problems across different states.
Since late 2012 I have now experienced the following as I get closer to peak times (afternoon/night): packet loss, increased latency, inconsistent speed tests, & poor upload speeds. I have ruled out the router and I don't believe swapping the "ONT" will help. I even bypassed the router at one point and went straight Ethernet from the ONT to a workstation.
75/35 package.
member for 12.9 years, 390 visits, last login: 60 days ago
updated 169 days ago
Comments:
| | :( You nailed it spot-on as what I am experiencing as well. It's unfortunate it is the way it is. | |
| | | | Re: :( So what your saying is at peak times its going slow? Try paying for 50 and get 20 only over night. I think the internet in general is slow at peak times. | |
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| Review by SG79 - Location: New York,New York,NY
- Cost: $112 per month
- Install: about 20 days
Good "It's fiber; Blazing high speeds (if you can get it and want to pay for it)"
Bad "More expensive than competitors; reliability has gone south in 2013; Poor technical support and customer service"
Overall "Service has really gone south in 2013"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
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Value for money:
(ratings below consensus)
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3-15-2013 Update: Verizon service in 2013 has really gone downhill. Over the past two months, I've had a plethora of problems, including massive internet slowdowns (downstream speeds were crawling at 3 Mbps), connection reliability issues, and high pings during peak hours. These issues were practically non-existent in 2012.
To make matters worse, the tech support has been abysmal as best. They insist on having me do 1 hour of "troubleshooting", including resetting the router, etc, before they'll even look at my issue. It's like they only know how to read through a script.
I'm lowering my review given the VERY poor service I have received from Verizon in the past 2 months.
----- My original review below for reference ----
I've had FiOS since December 2010, when I switched over from Time Warner. Initially, Verizon offered me FiOS for $55 per month for the first year, including DVR, Fios HD Extreme and 15/5 internet. This was by FAR cheaper than any of Verizon's competitors, so I jumped on the offer.
The main difference I noticed with FiOS vs. Time Warner was in:
1) Speed
2) Reliability
3) Latency
4) Service (tech and customer service line)
1) Speeds - The speeds are great, and faster than promised. I was initially getting 20/5 (vs. the 15/5 I paid for), but about a year ago, Verizon bumped that up to 24/5. This was MUCH better than what I had been getting at Time Warner, and the speeds were very consistent, which I didn't get with TWC.
2) Reliability - One of the biggest change I noticed from FiOS was the highly reliable internet speeds I received. Time Warner often went down late at night (usually around midnight) for some odd reason, and during peak hours, the service often slowed to a crawl. I'm guessing this has to do with the nature of copper and the software updates TWC needed to do on the head end. With FiOS, downtime became a thing of the past (mostly), although to be fair, it does go down on occasion, but only once in a blue moon.
3) Latency - My CO is two blocks away, and my pings to the first Verizon hop is around 6ms. This is probably due to my router being connected via MoCA vs. Ethernet, but either way, it's much better than the latency I got with TWC. My SpeedTest ping is around 10ms. With TWC, this would be around 20-30ms. Big difference a little fiber makes. That said, Verizon has become more popular in NYC, and my ping times are starting to increase and jump around. This is most noticeable during holidays, when most Manhattanites leave the city. My pings get as low as 7 ms around then, which implies some congestion issues going on. Hopefully Verizon fixes this soon.
4) Service - For me, this was the big clincher. First, let me start by juxtaposing my experience with Time Warner. Service with Time Warner was absolutely HORRIBLE. I dreaded calling their customer service line, as getting ahold of their customer service rep took at least 40 minutes, and I felt the reps gave very little care/attention into any of my questions or issues. When I called to cancel, TWC even claimed I never returned their modem (untrue), and wanted to charge me extra for a modem I had purchased myself. Furthermore, the field techs at TWC are all outsourced contractors who cared little about doing the job right and more about running to the next job. It was exactly how a business should NOT be run.
Verizon, on the other hand, was a 180 degree experience. I almost ALWAYS have received great service from their reps, and am rarely on hold for very long when I do have issues. In addition, the installers are all Verizon employees, and most have been with the company for a while (union workers) and do a MUCH better job with installs and follow-through. That said, I think some Verizon techs could work more efficiently and faster (my first install took a whole day, when i could've done it myself within 3 hours). I guess that's the curse of the unions, but at least they do a better job than the temps at Time Warner.
Cons:
Installation lead time - Since Verizon is a unionized company, installation may take a few weeks or more, and this is assuming all the fiber is already hooked to your premises. I live in a Manhattan apartment, so there's no trenching involved (buildings are wired with FiOS to each floor), but suburban homes are another story. To top things off, the Verizon union guys take their sweet time with installs (read above), and while they're usually very thorough, most of the cable competitors hire contractors that promise to install within two days. My FiOS installation took a 3 week lead time, which is on the border of being way too long.
Conclusion:
All said, I'm very happy with the service I've received from Verizon. I do have grips about the high cost, however. The naked internet starts at around $75/month, which is the SAME as internet / TV combo. Plus, Verizon's DVR is a whopping $17 a MONTH! Highway robbery, IMO. Given Verizon's rising prices, I'm tempted to try RCN, which is offering 50/5 internet for $35 / month, and TV/Internet TiVo combo for $90. I like FiOS, but money is money, and by switching Verizon may get the hint that competition does exist. But I'm afraid RCN's customer service may be as poor as Time Warner's, and I may be back in Verizon's camp before long. But at least then, I'll be treated as a new customer by Verizon, and might score some nice promotions Verizon throws at new customers to encourage them to switch, like the $55/month DVR/Internet combo package I received when I first signed up. 
Equipment: Verizon Actiontec F series router, Motorola QIP7232 HD DVR
member for 4.3 years, 68 visits, last login: 38 days ago
updated 203 days ago
Comments:
| | hey there is a guy from fios here on DSLR nycdave I think look him up in verizon fios forums , tell him the issue I am sure he will help you.
Also keep on calling verizon for credit. Good luck. | |
| | antioch
join:2007-10-06
Pomona, CA
kudos:1 | Re: hey Yes, try to contact Dave, he might be able to help you out.
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Fiber Network Technician
Pomona, CA | |
| | | SG79
join:2009-05-27
New York, NY Reviews:
 ·Verizon FiOS
| Re: hey Appreciate the heads up. I contacted Dave and was helpful and gave some insights into the problem. Verizon ultimately gave me $30 credit for the issues (it took 3 phone calls and 4 hours of pleading with their techs), but unfortunately the problem still isn't completely fixed.
I'm guessing these issues are a result of the increased load since Verizon started heavily promoting the 50/25 plan, but that's just my theory. I'll post an update after everything is repaired, whenever that is. | |
| | | | antioch
join:2007-10-06
Pomona, CA
kudos:1 | Re: hey I doubt the increased speed is the issue. I'd relate it to hardware or internal networking issues usually. I have not seen an increase of repairs due to Quantum speeds in California. Also if it was related to an overload in the network I think Dave would've mentioned seeing that in the area.
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Fiber Network Technician
Pomona, CA | |
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| | I had the same issue I had the same issue. My internet speeds would go down horrible from 8pm-1am every night. Down to 2-5 mb down/5-7 mb upload. I had this issue since after Hurricane Sandy. Finally last week they fixed the problem. After numerous calls, complains, & not giving up they finally took care of the matter. I was so angry with Verizon and I have no idea what causes those speeds to drop very low.
Fight for it! Call them. Also you can get response quickly through their FiOS Facebook Like Page. They are a lot better than calling technical support. Let me know how everything goes on your end! | |
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