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Review by AAA See Profile

  • Location: Park Ridge, Bergen, NJ, USA
  • Cost Contract price not specified.
CS mostly in the US
CS out of the US Pee Pot Poor.
Oh well. What is needed now is more competition.IMHO.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

My Other Reviews

·Optimum Online
Double Ordered. Fios and Phone(s) Three Landlines. They sure are laggards in equiipment for the Union members.

The Order was okay but sure lacked a lot. At least the order clerk was in the US and spoke American English well. Promised a lot , high costs and it was different on the e Bill. I sure like Hard Copy..

VZ :NYSE as youall may well know Warren Buffet sold all his Millions of Common Stock Shares in Verizon. As now it is a Pee Pot firm.He does the over Blliion $US Dollar

himself . BRK.A. BRK.B :NYSE

Install was not well they even installed Fiber in June now this Month of September the FioS and 3 LandLines. Which required Three Truck Rolls including a Supervisor to install well.

At least it was not like that Indian/ French Cable Fiber who spends a lot of our US TAX Paid monies with TV / Media Commercials and the Police etc , depending on Rank make themselves 120 175 $US an Hour watching the Cable Optics being strung and not even on Verizon Poles..

So even with Pee pot Poor Verizon it is only Two Choices in the Controlled Market here.

member for 1.4 years, 2 visits, last login: 1.4 years ago
updated 1.4 years ago

fixrman
From a broken heart to a hole in the sky
Premium Member
join:2003-02-10
Hatboro, PA

7 recommendations

fixrman

Premium Member

Review

Your review is the worst I have ever read and should be taken down.

Anon46620
@73.244.243.x

6 recommendations

Anon46620

Anon

Re: Review

You beat me to this...
I too was going to say that this is less a review and more a hit piece on Verizon as a whole
PX_Eliezer
join:2022-07-04
Honah Lee

7 recommendations

PX_Eliezer

Member

Incoherent gibberish.

OMG what is it that you are trying to say?

Did you use a random word generator?
tired_runner
Premium Member
join:2000-08-25
CT
·Frontier FiberOp..

1 recommendation

tired_runner

Premium Member

Re: Incoherent gibberish.

I think I understood the overall message conveyed;

1. He was promised one price, and the OP alleges it was higher because OP opted out of paperless billing?

2. OP alleges it took Verizon three truck rolls to get service installed correctly, which puzzles me for sure.

The verbiage is certainly........ different. Certainly not from the southern states based on the profile location, but I'm not here to take pot shots at anyone.

dplantz
join:2000-08-02
Bradenton, FL

1 recommendation

dplantz

Member

I am not sure what you are saying here

I understand it took 3 tech trips to get your internet and phone installed. I don't under stand the gibberish about Verizons ownership and major investors has any relevance to the product or the install. 3 phone lines is not a common install. Most installs are 1 or two lines. 3 lines requires a special ONT. Pricing is going to be higher with taxes and fees and if you don't do auto pay. Out of country customer service is very common with tech companies and financial companies as well. If this is for a business then pricing will be higher than for residential customers.

Review by wilitos See Profile

  • Location: Sterling, Loudoun, VA, USA
  • Cost: $115 per month (24 month contract)
  • Install: about 5 days
reliable, fast speeds, and good enough for what I need
price
Reliable service with no interruptions.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've had FIOS since 2009 and the service has been very reliable with no interruptions. Down side is price. There are other options out here which I have considered but one thing I need to have is a good reliable service which FIOS has done in my area. I had comcast a while back and I always had issues with their service in my experience with them. Although, now with the new xfinity tv(which looks impressive) and the genie from DirecTV... I may give them a try in the future.

my tv plan:TV Preferred
my internet plan: 50/50 QGR
SportPass
HBO
Spanish
DVR

1/16/2014
Cancelled FIOS service above. Called in and the rep could not offer me something comparable to what new customers are getting. Was only able to offer me a $25 credit for 12months and wanted me do downgrade my speed to save money..lol

A Comcast guy came knocking on a door last Friday and sold me
the triple play. Service was install earlier in the week and so far the wife and I are happy with the $ervice and co$t.

Digital Premier.
Sports Entertainment Package.
1-HD box for living room.
1-Any Room DVR for media Room.
All movie channels free(HBO, Starz, Max, Showtime, Encore & Stream pix).
HSI dual band Gateway 105 down.
$150 credit to buy out my FIOS contract.
Free Install

All this for $127+tax

We'll see if now VFIOS will offer me something better sometime in the future...

02/2017- Move back to fios with new customer pricing and gigabit. 115 a month I think i got a few months left. so far no issues.


member for 9.3 years, 542 visits, last login: 4.3 years ago
updated 5.4 years ago


Review by Mar9tin See Profile

  • Location: Mclean, Fairfax, VA, USA
  • Cost: $155 per month (24 month contract)
TV and phone
Extremely bad Internet
Avoid at all costs
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

I've had Fios for a dozen years. 50/50 with TV and phone. It started out well and was good until about 4 years ago when it started deteriorating. At present it is often useless. Might as well have dial-up. Have no issues with TV or phone. Just Internet. While I realize a lot of folks are eager to upgrade to something better, I have to caution them that as things stand they'd be better off waiting. Besides this their website is a complete mess and always has been. They first dropped Usenet and recently email. Dealing with support is an exercise in futility. They'll blame your router or network, not themselves. They've also dropped the TV channels I watched most - Bloomberg and MHz - saying they were too expensive, and replaced them with nothing, even though I'm supposed to be getting a special news and sports package. They seem more interested in competing with Disney and Amazon, et al, than providing basic services and the demise of net neutrality is bound to make things worse. And, yes, the speeds are accurate at this moment, and only slightly better most of the time now. So bad, I can't use Roku to get Bloomberg. The only time I do see the kind of speeds I used to get is the middle of the night on a weekend or holiday. Oh, yeah, and of course the installer was late...

member for 11.7 years, 2 visits, last login: 4.8 years ago
lodged 5.6 years ago

ShayKaKa
join:2018-07-26
Vienna, VA

1 recommendation

ShayKaKa

Member

False

I look at this site all of the time, as it is a fantastic source of information and news. The only issue is, I often see reviews that just whine and complain.

I figured I would comment to this "review" because I know first hand that it is completely false for the area. The internet in the McLean area is FANTASTIC. I pay for 100/100 and get more than I pay for (when hard wired). The only time I start seeing any internet issues, is if I have multiple connections simultaneously, and even then it only drops 20 mb/s or so.

The person who wrote this review obviously has something going on in their internal network, which is degrading his signal to this point, but wants to point fingers because they don't want to face reality.

Now I'm sure I'll get flack for this, and frankly I couldn't care less. For those who read these, my point in replying to this is to tell you that Verizon internet, in this area, is the best by far, and is nothing short of reliable and fast. I've had them for 10 years and am still very happy with the quality of service being received.

tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium Member
join:2002-02-02
Stewartstown, PA

tim_k

Premium Member

Re: False

You also have to consider when a person has been on this board for 6 years and only has 5 posts.
Expand your moderator at work
Mar9tin
join:2012-07-08

Mar9tin to ShayKaKa

Member

to ShayKaKa
Well at least I'm not a tech junkie The facts are as I stated them and remain so. Since Verizon kindly upgraded my speeds from 50 to 75, I now can sometimes get 30-40 at night especially on weekends. I got 65 once for a very short time. I judge my speeds by downloads from NYC, but I the speed tests aren't any different. And there's nothing wrong with either my network or my neighbors. My guess is that you are fake news.
Deborah
join:2018-08-07
Leesburg, VA

2 recommendations

Deborah

Member

Sorry you are having problems

Hello Mar9tin,
Not sure if you have the Verizon Bundle TV/Internet so you are using their Actiontec/G1100 router based on your post. My friend in Leesburg has the TV/Internet bundle and in May her router was/and still is being hacked and it is effecting her WIFI and TV. In her condo complex there are people who have taken advantage of the number of moca nodes you can create on a network. We have watched her moca node id change from 0 to 1 and back. Her "My Wireless Network" no longer shows her router information.
Although Verizon has the WPA2 option for password security, these people have both hacked onto her computer and I believe use hacking tools to get her SSID/Password information while she was on the router and have modified her router settings. Basically taken ownership.
If you do have the Verizon TV/Internet bundle you should be able to see under the Menu an option for System Information then Info. Her moca node/node id were always zero. She has had the Verizon Bundle for about 3 years starting with the Actiontec and other than someone hacking into her WIFI prior to May, she had good response time and good video. Possibly you are having similar problems. Take care.

Anon086c7
@verizon.net

Anon086c7

Anon

my FiOS service in McLean is great

I moved to McLean , VA 2 months ago - June 2018- and signed up for FiOS Internet/TV/Phone bundle and it works pretty good. $138/month for Gigabit Internet/CustomTV/Digital phone. That includes renting the Wifi Router from Verizon for $12/month which I prefer because then Verizon tech support can't blame issues on a 3rd party customer owned modem. I haven't actually had any issues so far and haven't needed to call tech support.

Internet speed tests DSLReports and OOKLA show 770 Mbs down / 945 Mbs up. - I don't use nearly that much. TV freezes about twice a day for 10 secs, then set top box auto reboots -60 secs- and then tv comes back . The ONT was sitting right on top of the Set Top box , so I put a couple of spacers in between to keep them from overheating and tv doesn't freeze now.

My Windows laptop did have some issues downloading a 2GB iso from Ubuntu.org , so I booted my laptop into Linux and it downloads fine - must be an issue with my Windows install.

For the FiOS installation , it took the Verizon tech about 15 min to figure out where the FiOS connection was -it was in the bedroom. Took him 2 hours to install internet and 2 set top boxes, but he did an excellent job of running the cable along the baseboard of the wall with conduit for both tv's and internet. Very professional installation. Very neat, very clean.

Review by foxfox See Profile

  • Location: Ashburn, Loudoun, VA, USA
  • Cost: $45 per month (24 month contract)
  • Install: about 3 days
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

While good reliability with Verizon FIOS is usually the norm, technician dispatches for service disruptions can take two to three days. I have 50 Mbps internet only service and a failure occurred Saturday evening. After waiting for three hours on the phone, I was finally able to speak to someone only to find out a technician could not be dispatched to my home until three days later. A problem with the ONT is suspected.

Perhaps if I were a television service subscriber, the response would have been faster.

member for 21.7 years, 3001 visits, last login: 1.1 years ago
lodged 5.7 years ago

JS4KIKZ
join:2008-11-28
Virginia Beach, VA

JS4KIKZ

Member

dispatching

Typically they try to get a tech dispatched as soon as possible. The amount of services you have does not determine the speediness of resolution. I know that this time of year it is busier because of customers moving, storms, etc. If they can dispatch sooner, they will definitely try.
mrvolvo740
join:2011-03-23
Massapequa, NY

mrvolvo740

Member

Tech Dispatch

I had a similar experience but it turned out a contractor was cutting down a tree near my house on someone else's property and they cut the fiber line. I called Verizon from my cell phone and reported what happened. The contractor's supervisor was contacted and offered to reimbursed me for the inconvenience since it was nearly a week we had no TV/Internet/Phone service. This occurred a few years before the hurricane hit the northeast in 2012.

Review by MacStr See Profile

  • Location: Cherry Hill, Camden, NJ, USA
  • Cost: $50 per month
  • Install: about 12 days
Service was installed on planned date
Installer punctured 220 V line from meter to panel with drill
No fire from install and unimpressed, a little faster and cheaper than Comcast
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Installer was drilling to insert fiber into home and the drill bit punctured the 220 V line from the meter to the breaker panel. No fire, no power loss, but now I have to deal with the repair and reimbursement with estimate of $450 for repair. Went from 60 Mb/s with Comcast to 100 Mb/s with the low cost Internet only service with FIOS. Fee is supposed to go from $84 to $50 per month. We'll see. Never liked Comcast and now I despise Verizon. Wonderful how regulated competition works. Dumb or dumber, what a choice. They also wrecked my lawn from the fiber pulling machine and excess foot traffic working at meter panel. They're supposed to address the lawn too. Saving money for more speed is a disaster. Thanks Verizon.

member for 20 years, 128 visits, last login: 1.3 years ago
lodged 5.8 years ago


Darthgamer64
join:2013-10-06
Princeton, NJ
Greenwave FiOS-G1100

Darthgamer64

Member

Quality of Fiber

Its just a simple utility expense. Comcast would have done the same thing if they were rerunning CoAX to the house. With FiOS, you're getting better reliability and longevity with faster internet speeds compared to Comcast. Their customer support might not be that great but its THAT good that you would never need to call customer support.

Review by navyson See Profile

  • Location: Upper Marlboro, Prince Georges, MD, USA
  • Cost: $170 per month (2 month contract)
  • Install: about 5 days
Extremely reliable internet service. Good TV service
Very expensive. $170 for just TV/internet
Great service but expensive
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Have had Fios TV/Internet since 2008. Great service(excellent speed) and I can count on 1 hand the number of times the service has been out.

Price has gone up alot since 2008. Verizon only gives good deals to new customers. I have 75/75 speed with Extreme HD and I pay $170 a month. I do not have any premium channels. Wish the price was lower or at least have higher speed without having to pay more.

member for 12.6 years, 2960 visits, last login: 15 days ago
updated 6.3 years ago


Review by nb2a See Profile

  • Location: New Hyde Park, Nassau, NY, USA
  • Cost: $59 per month (24 month contract)
  • Install: about 5 days
Repair Techs and level 3 techs on phone
Customer service in Philippines with no account info or tech help and very deceptively bad pricing packages
As my contract end nears an end highly doubtful to stay without a good price after all the trouble
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

First off only a customer for FIOS about 2 years.I get some nice discounts for all three services.What good is that though with so many service related outages? The two years have been full of issues with the most now in the last 4 months.The last two weeks alone have been two bad ONTs and even a failure at the same time to my own router. I do not have a set top box and have not had a Verizon router. Recently I have switched to a used Actiontec 24WR router because I refuse to put any more new routers inline to lose.For TV I use a Silicon Dust tuner and do all my stuff streaming with WMC or Kodi.

I am a broadcast engineer for many years and thankful for that because I have spent so much of own time to stay up and running as well.For the average customer I wonder how much they get hosed dealing with all the problems of how Verizon is now being run.In fact one tech I know tells me Verizon actually trains their techs without even using live fiber!Poor training and poor tech customer service is one of the biggest reasons for most of their issues.

I am about to now negotiate my pricing as I type this so we shall see if they can regain my business and trust.They already said without any changes my service must go up by at least twenty dollars. Is that twenty dollars for all my issues?Verizon can you hear me now?

member for 7.3 years, 108 visits, last login: 277 days ago
updated 7.3 years ago

RJARRRPCGP
join:2010-12-17
North Springfield, VT

2 recommendations

RJARRRPCGP

Member

2 bad ONTs sound suspicious

I would suspect and check the electrical wiring of the property. I hope it's not the worst, which would be a bad neutral connection causing surges...

Anon95ba6
@embarqhsd.net

Anon95ba6

Anon

I would add poor back office, stove-piped "not my department, I'll transfer

Verizon messed up my final billing three years ago when I changed over to COMCAST, changing my phone over immediately, but keeping my internet and TV portions of my account active until I was certain that I could keep my @verzion.net email address because I had been using it for so long. Well, Verizon closed my phone-number-based account and transferred the charges to a new random numbered account but never took them off the original account. I paid the charges on the new account and actually ended up with a partial month's credit for the internet and TV portions that I kept active until I knew for sure that I had been able to retain my email address. However, the ending balance on my original phone-number-based account went delinquent by Verizon's records, was sent to collections, dropped my credit score 100 points and remains unresolved to this date. No CSR at Verizon can see my entire record across all departments and all activity so I have repeatedly had to explain the issue to everyone I called. I think I actually have it straightened out with Verizon Billing but have been told that it's not Billings job to speak to Credit on my behalf. There should be a single corporate point of contact that can provide me with a Verizon Corporate resolution to my issue with them but apparently there is not. Verizon CSRs I have spoken with have agreed to 'escalate' my issue but I have not seen any positive results. Disputing my Credit Report via the Credit Bureaus has been ineffective, because the Credit Bureaus essentially go out to Verizon and ask them if their report is correct and, as always, Verizon's response is "Yes".

I constantly -twice a week- get Verizon solicitations for me to come back to them because they have improved their product so much. My view is that cable/internet/phone has essentially become a commodity and really the only way Telecom companies can compete for my business is through pricing and the quality of their issue resolution and technical services.

They need to take some of their direct mail budget and institute -I certainly hope they don't already have one- a Customer Retention/Win Back organization that actually asks about , and acts upon, the reasons former customers such as myself won't come back...I'd gladly tell them...save the marketing/direct mail costs of mailing yet another "come back, we're better" plea.. Ann E. Hogan, Director of Verizon FIOS Marketing, give me a call, Verizon has my phone number, it was my account, or send me an email, Verizon has that too, j*******1@verizon.net.

Review by chuch See Profile

  • Location: Tampa, Hillsborough, FL, USA
  • Cost: $104 per month
  • Install: about 7 days
Solid service
Verizon provided router is garbage!
FiOS is worth it if you can get it, just use Ethernet over MoCA.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

--- Update: 10/2016 ---
I have since dropped Frontier's FiOS disaster.

There was an outage in the Tampa area a few weeks ago, but only a handful of technicians at Frontier actually knew of the outage. Several techs I spoke with constantly said there was no outage, some just wanted to keep rebooting the router, and two refused to help me because I had my own router.

My service was out for several days, and when it finally came back up, the system wouldn't issue an IP address to my own router, even with the MAC address copied from the crappy Actiontec router I had to dig out of a box to get service working.

Frontier kept blaming my router, and when I had their equipment on the line, they played dumb about any outage and wanted to schedule truck rolls. I even went out and bought a new router, but that didn't work either.

I finally got fed up and called Bright House. The installer came in, let me use my own cable modem and router, and guess what, the router that Frontier kept blaming for my issue worked great on Bright House.

Its a shame that Frontier can't seem to find their way out of a paper bag, because Verizon's tech support was superior compared to the current hot mess.

--- Original Review ---
I installed FiOS as part of a triple play deal when I purchased my house in January 2009. In December of 2012 I went to Internet only service because the TV costs were getting out of control.

Since January 2009, I've had to deal with the following issues:

I've had three BBU failures that have caused the ONT to only power POTS service.

One ONT failure, luckily the tech replaced the BBU with a standalone power supply since I was Internet only.

One fiber cut, which was repaired quickly, but was cut again when their contractor tried to bury the cable a few weeks later, which resulted in yet another truck roll and another visit by the contractor.

Countless ActionTec router failures which have been my biggest issue with FiOS. My ActionTec worked fine since 2009 until this year where it would start to drop the MoCA WAN connection to the ONT. I had to deal with tech support, who usually had me do a factory reset on the ActionTec or sent me a replacement router. The bad part is that they don't want the old router back, so I have a collection of ActionTec routers.

Since I was no longer subscribing to the television package, I decided to switch from MoCA to Ethernet on the ONT, contacted Verizon to do the switch, and installed a Netgear R7000 router in its place. Ever since then, the connection has been solid.

I have a 50/50 package and rarely have issues with my bandwidth. I highly recommend FiOS, just make sure your neighbors call before they dig, use your own router (not an option with TV package), and get the stand alone power supply.

member for 22.9 years, 2945 visits, last login: 1.2 years ago
updated 7.4 years ago


Review by davest123 See Profile

  • Location: Centreville, Fairfax, VA, USA
  • Cost: $212 per month (24 month contract)
  • Install: about 1 days
  • No Cap
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've had FiOS since it was first offered in my area. I think about 10-12 years. Extremely reliable internet with more than the speed package actually purchased. TV picture quality and service is also excellent. The only knock I'd give Verizon is the cost. It's pricey but I think it's worth it.

member for 14 years, 656 visits, last login: 31 days ago
lodged 7.4 years ago







Review by aztr0 See Profile

  • Location: Brooklyn, Kings, NY, USA
  • Cost: $96 per month (24 month contract)
  • Install: about 7 days
Internet is reliable, TV is speedy and filled with features.
Expensive
Service is good, until you have to renew. Horror.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Let me preface this by saying that I have been a Verizon hater. I still am not fond of them. What they have done to my family few years back when they pretty much made me pay for crappy DSL that disconnected every 5 seconds (tech service calls did not help) and a land line that didn't work, but they wanted me to pay $100 for a tech to come out to fix it. They won't even come look at it unless my family paid that tech fee up front. So now you may ask. Why am I doing business with them now? Honestly, I have no other reason other than to try something different. I have been a loyal Optimum customer for many many years. I have no problem with them, but I felt that it has been many years, and that I was moving. I'll give Verizon a shot one more time.

Onto the ordering process. It was easy. I had a question and needed an answer from a representative. I decided to use Live Chat and the representative stayed with me and held my hand through the ordering process, even though I didn't need it. But she did give me a $5 discount off my bill for the duration of my 2 year contract for my 25/25 double play.

When the install day came, Verizon was pretty much on schedule. I had a request for the tech to not drill any holes in my house and use the pre-existing coxial wiring. The FiOS box was installed at my garage level and kept out of sight. No one would even know it exists, its so well hidden and neatly placed. No holes were drilled and the tech had everything set up nicely. He even helped me zip tie some of the loose coxial wires I had outside my house. He set me up with one of those Actiontec modem/routers. It probably isn't the latest hardware they got, but it works fine.

When I finally got a chance to test the internet, the speed was as advertised. The TV was the service where I felt I seriously upgraded. If anyone knows Optimum, they have been using these horrible Samsung boxes that are slow and laggy. Not to mention, the Optimum guide isn't necessarily pleasing to look at as well. It looks old, and as much as they have tried to update their software, it just didn't work. But one positive about Optimum is their app. I can watch all the channels I paid for on their app. With the Verizon app, it is limited to only a selection. That is where Verizon falls short. Another issue I have with Verizon is the router page. When I try to log in and key in the login information, it never registers the keys I hit. I have to type my password in Notepad, copy paste and then delete a couple extra letters the router page decide to automatically tack on in the end. It is weird, I've tried different browsers (IE, Chrome, Firefox) and they all yielded the same results.

So to sum it up:

Good: Ordering was smooth, install was great, the TV service is an upgrade from what Optimum was.

Bad: Expensive. Even with my Verizon Connections discount and the other discounts. It still is pretty expensive. Also, I have had this service since October 2014 and there has been two instances where I have experienced downtime of 5-10 minutes. I had to disconnect the power a couple times and finally it picked up signal again.

At this point, I'm not sure if I will stay with Verizon. There are some factors that will contribute to that decision. How Optimum is doing. How the tech service of Verizon will be like. And how they will try to keep me in two years. We shall see.

Update: 10/2/2016

My 2 years agreement has ended. I just got off the phone and canceled the services. Here is what has transpired within the last two weeks. At first, I wanted to see what Verizon had to offer for current customers. You know? Since companies should take care of the people that are already using the services? But after live chatting and with the representative telling me that I have a "credit restriction" on my account and that she cannot do anything for me other than call. I told her, my FIOS service is autopay every month. How is it possible that I have any "credit restriction" on my account? So I called Verizon. I was on the phone for an HOUR. It was an hour of incompetence, transfers and more incompetence. The first rep that I spoke with it was from the number I was given by the live chat. I called and the lady on the other line had no idea. She told me her job does not consist of handling this issue. So she transferred me to regular customer service number. After that I was connected with another rep. I told him the situation. He tells me he sees the restriction, but has no idea what it was! He then transfers me to another department. This time around, the person on the phone wanted to help me and she said she doesn't handle the issue but she will find the right department for me. And then she does and she stayed on the line while I let the other rep tell me what was going on with my account. She proceeds to tell me that my credit restriction was due to unpaid bill for Verizon Wireless services. I told her, you have got to be kidding me. I have NOT had Verizon Wireless service since I was a high school student over at least 15 years ago! And obviously, it would NOT have been under my name anyways as I was a minor.

She asks me the last 4 digits of my SSN, I told her. After a while she comes back and tells me that she has removed the credit restriction. I asked her why did this happen in the first place? This debacle reminded me of the credit bureaus horror that I experienced. Companies just look at names, and do not match anything else, such as, my SSN? If anybody took the damn time to look at it, they would know, it was a different person. After this? She proceeds to tell me that she does not know. And to call another number to make sure it does not happen again. Okay, so before I ended the call with her, I let her know, I don't want to be dealing with another representative that tells me they cannot connect different departments, such as, Fios to Wireless services. Anyways, that is exactly what happens. The number she gave me was to Verizon Wireless customer services. I told the rep the situation again. She asks for my SSN. She looks and say she cannot find anything associated with it. I told her, I know, because I don't have Verizon Wireless. Then I told her that the other representative told me to tell you guys to look into why my account was getting credit restricted. She tells me she cannot, as she has no cross access to Fios from Wireless side. Which I also told her, I know, because I had prior experience within this hour of calls that a rep told me she cannot look into other departments. I pretty much ended the call and just prayed that these people removed my so called credit restriction and corrected my account.

Another week past, and I see the promotions that Verizon was offering to new customers. 100/100 TV and Phone for $69.99. And heck even double play was cheaper $64.99. I looked at Optimum and saw for the money I was paying for 25/25 and preferred TV at $96 a month (tax/fees), I can pay $3 more and get Optimum Ultra 60 with value TV (fees), which had all the channels I needed. So I made the call to Verizon and I confirmed with them that my contract has expired. I told them the trouble that they had made me go through and that I want to cancel. The rep asks what can Verizon do to retain me. I told him that I don't want to have to close the account if I do not have to, because it is a hassle to deal with installers. He took his sweet time, at least 20-30 minutes to come back and tell me that he regrets telling me that Verizon is unable to offer me any speed upgrade that would match the price I'm paying or any other promotions. And he also proceeds to tell me that Verizon can... wait for it... give me the SAME 25/25 with TV plan at a low price of $85 (+~$21 tax/fees that is $106)!!! OMG, what a value!!! I had to laugh. Get out of here. How can a company offer new customers 100/100 and TV $64.99 and turn around and give a current customer 25/25 with TV only at $84.99. Do you really take me for a fool? Cancel the junk, I'm going to Optimum.



member for 16.4 years, 795 visits, last login: 275 days ago
updated 7.4 years ago

Light Guy
join:2006-05-12
Somerville, NJ

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Light Guy

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Router Password

As far as the password entry in the router, it is a security feature designed to hide the # of characters in your password from anyone who might be watching.
Just ignore the extra dots and type in your full password and it will work fine.