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Review by SG79 
member for 3.8 years, 39 visits, last login: 17 days ago
updated 23 days ago
 New York,New York,NY
 $112 per month about 20 days "It's fiber; Blazing high speeds (if you can get it and want to pay for it)" "More expensive than competitors; reliability has gone south in 2013; Poor technical support and customer service" "Service has really gone south in 2013"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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3-15-2013 Update: Verizon service in 2013 has really gone downhill. Over the past two months, I've had a plethora of problems, including massive internet slowdowns (downstream speeds were crawling at 3 Mbps), connection reliability issues, and high pings during peak hours. These issues were practically non-existent in 2012.
To make matters worse, the tech support has been abysmal as best. They insist on having me do 1 hour of "troubleshooting", including resetting the router, etc, before they'll even look at my issue. It's like they only know how to read through a script.
I'm lowering my review given the VERY poor service I have received from Verizon in the past 2 months.
----- My original review below for reference ----
I've had FiOS since December 2010, when I switched over from Time Warner. Initially, Verizon offered me FiOS for $55 per month for the first year, including DVR, Fios HD Extreme and 15/5 internet. This was by FAR cheaper than any of Verizon's competitors, so I jumped on the offer.
The main difference I noticed with FiOS vs. Time Warner was in:
1) Speed
2) Reliability
3) Latency
4) Service (tech and customer service line)
1) Speeds - The speeds are great, and faster than promised. I was initially getting 20/5 (vs. the 15/5 I paid for), but about a year ago, Verizon bumped that up to 24/5. This was MUCH better than what I had been getting at Time Warner, and the speeds were very consistent, which I didn't get with TWC.
2) Reliability - One of the biggest change I noticed from FiOS was the highly reliable internet speeds I received. Time Warner often went down late at night (usually around midnight) for some odd reason, and during peak hours, the service often slowed to a crawl. I'm guessing this has to do with the nature of copper and the software updates TWC needed to do on the head end. With FiOS, downtime became a thing of the past (mostly), although to be fair, it does go down on occasion, but only once in a blue moon.
3) Latency - My CO is two blocks away, and my pings to the first Verizon hop is around 6ms. This is probably due to my router being connected via MoCA vs. Ethernet, but either way, it's much better than the latency I got with TWC. My SpeedTest ping is around 10ms. With TWC, this would be around 20-30ms. Big difference a little fiber makes. That said, Verizon has become more popular in NYC, and my ping times are starting to increase and jump around. This is most noticeable during holidays, when most Manhattanites leave the city. My pings get as low as 7 ms around then, which implies some congestion issues going on. Hopefully Verizon fixes this soon.
4) Service - For me, this was the big clincher. First, let me start by juxtaposing my experience with Time Warner. Service with Time Warner was absolutely HORRIBLE. I dreaded calling their customer service line, as getting ahold of their customer service rep took at least 40 minutes, and I felt the reps gave very little care/attention into any of my questions or issues. When I called to cancel, TWC even claimed I never returned their modem (untrue), and wanted to charge me extra for a modem I had purchased myself. Furthermore, the field techs at TWC are all outsourced contractors who cared little about doing the job right and more about running to the next job. It was exactly how a business should NOT be run.
Verizon, on the other hand, was a 180 degree experience. I almost ALWAYS have received great service from their reps, and am rarely on hold for very long when I do have issues. In addition, the installers are all Verizon employees, and most have been with the company for a while (union workers) and do a MUCH better job with installs and follow-through. That said, I think some Verizon techs could work more efficiently and faster (my first install took a whole day, when i could've done it myself within 3 hours). I guess that's the curse of the unions, but at least they do a better job than the temps at Time Warner.
Cons:
Installation lead time - Since Verizon is a unionized company, installation may take a few weeks or more, and this is assuming all the fiber is already hooked to your premises. I live in a Manhattan apartment, so there's no trenching involved (buildings are wired with FiOS to each floor), but suburban homes are another story. To top things off, the Verizon union guys take their sweet time with installs (read above), and while they're usually very thorough, most of the cable competitors hire contractors that promise to install within two days. My FiOS installation took a 3 week lead time, which is on the border of being way too long.
Conclusion:
All said, I'm very happy with the service I've received from Verizon. I do have grips about the high cost, however. The naked internet starts at around $75/month, which is the SAME as internet / TV combo. Plus, Verizon's DVR is a whopping $17 a MONTH! Highway robbery, IMO. Given Verizon's rising prices, I'm tempted to try RCN, which is offering 50/5 internet for $35 / month, and TV/Internet TiVo combo for $90. I like FiOS, but money is money, and by switching Verizon may get the hint that competition does exist. But I'm afraid RCN's customer service may be as poor as Time Warner's, and I may be back in Verizon's camp before long. But at least then, I'll be treated as a new customer by Verizon, and might score some nice promotions Verizon throws at new customers to encourage them to switch, like the $55/month DVR/Internet combo package I received when I first signed up. 
Equipment: Verizon Actiontec F series router, Motorola QIP7232 HD DVR
Comments:
 | | hey there is a guy from fios here on DSLR nycdave I think look him up in verizon fios forums , tell him the issue I am sure he will help you.
Also keep on calling verizon for credit. Good luck. | |
| | antioch
join:2007-10-06
Pomona, CA
kudos:1 | Re: hey Yes, try to contact Dave, he might be able to help you out.
--
Fiber Network Technician
Pomona, CA | |
| | | SG79
join:2009-05-27
New York, NY Reviews:
 ·Verizon FiOS
| Re: hey Appreciate the heads up. I contacted Dave and was helpful and gave some insights into the problem. Verizon ultimately gave me $30 credit for the issues (it took 3 phone calls and 4 hours of pleading with their techs), but unfortunately the problem still isn't completely fixed.
I'm guessing these issues are a result of the increased load since Verizon started heavily promoting the 50/25 plan, but that's just my theory. I'll post an update after everything is repaired, whenever that is. | |
| | | | antioch
join:2007-10-06
Pomona, CA
kudos:1 |  Re: hey
--
Fiber Network Technician
Pomona, CA | |
|
| | I had the same issue I had the same issue. My internet speeds would go down horrible from 8pm-1am every night. Down to 2-5 mb down/5-7 mb upload. I had this issue since after Hurricane Sandy. Finally last week they fixed the problem. After numerous calls, complains, & not giving up they finally took care of the matter. I was so angry with Verizon and I have no idea what causes those speeds to drop very low.
Fight for it! Call them. Also you can get response quickly through their FiOS Facebook Like Page. They are a lot better than calling technical support. Let me know how everything goes on your end! | |
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Review by WowJustWow
member for 37 days, 4 visits, last login: 21 days ago
lodged 25 days ago
- Lawrence,Essex,MA
- $165 per month
- (24 month contract)
- about 14 days
- "Consistent speeds (35/35), no caps"
- "Lots of timeouts, connection losses in games (lately!)"
- "I was very satisfied originally, now I'm a concerned about the timeouts"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Hi, first review ever, please edit if I screw it up.
Overview:
I had Comcast, but was hitting their data cap due to Steam downloads, Netflix, Hulu, Youtube and online gaming. I have a good 200-300 games in my library, ranging from 1gig to 35gigs..
I *loved* Comcast's pings and consistent connections for online gaming, surfing and movie watching, and probably wouldn't have switched, but the cap just killed it.
So I picked up a Triple Play FIOS 35/35 package with Ultimate+premium channels and phone.
I'm now paying about $25/mo more than CC, have slightly higher speeds and no cap, but slower pings.
The good:
The order process wasn't bad. I picked what I wanted on their website and set a date/time to do the install. Install took 3-4 hours tops and went smooth as far as I could tell. The installer was very polite too, if that matters.
My FIOS download speeds were consistent (*see update below). Every speed test was at least 34-35mbps, so that was nice.
And I love not having to worry about downloading 160gigs of games from Steam and/or watching too many movies in one month.
The bad:
Sadly, my FIOS pings went up right away, but were at least stable (*at the time anyway, see below for update). Comcast was giving me 17-32ms pings to my fav game servers, but they jumped to 30-70ms after the switch to FIOS.  It was tolerable but made me a bit sad and affected my play a little.
The update:
The last few months (2 maybe?), things have changed in a few bad ways:
- Pings are completely unpredictable. They vary wildly and I lose connection to game servers many times a day and have to re-connect, crossing my fingers that it loads the map and doesn't disconnect or hang, etc. It's actually pretty terrible.
- Websites are timing out constantly. Sometimes it gets halfway through loading a page and stops, forcing a refresh or four until it loads (but when it does load, it loads FAST, so I don't understand it at all.)
- I'm getting a LOT more buffering and freezing on Hulu and Youtube, sometimes requiring full-page refreshes. They were amazing before and part of the reason I took the leap to 35/35 in the first place (I got tired of 'buffering' messages with CC).
So here I am, trying to research and make sense of all this stuff and hopefully diagnose my own problem. (Past calls to other companies usually wastes time and never fixes anything.)
I also just renewed my 2yr with Verizon and got the 150mbps/(something?) package *hoping* it fixes my ping and timeout problems. If it doesn't, I'll be one sad camper out $220/month.
I hope I did this right and covered everything you asked for. I don't really know what brands/models i got. The cable box is black and has the code "QIP 7232 2" on the front and the router has the code "MI424WR".
Comments:
| | Router Are u wired or wireless? IF ur wireless might want to change the ch on the router see if that makes it better or if ur MOca move it so u can wire ur computer. IF u are wired what rotuer do u have? Black with a silver rim or red rim? If you changed to 150 then u should have the red one. Lots of things can affect speeds, unless you do some testing... hard to tell what it is. | |
| | Reviews:
·Verizon FiOS
| Re: Router I am wired. It looks like a coax cable goes into the router and regular cat6 cables are going out to the PCs.
My router says MI424WR, it appears to be Actiontec. It's black with silver.
As for the upgrade, I took the advice below and canceled the upgrade order until I can do more research. I don't know why (naive? lol), but I just assumed getting faster service or paying more might make it better.. the whole 'get what you pay for' thing maybe, I don't know. I'll chalk it up to naivety/general stupidity for now.  | |
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Reviews:
 ·DIRECTV
| Incredible! Your service is problematic and you paid them MORE money???
Think it will fix it? LOL
Never pay a company more when they can't deliver what you are ALREADY paying for. You should have called to say you would cancel unless they solved the issue.
Don't be a sucker, because if you are they will be happy to take more money from you. | |
| | | | Re: Incredible! I actually did think it would.
Thanks for the the advice, I called and canceled the upgrade until I can look into this more. | |
|
| | what can you do? I am in the exact same boat as OP  | |
| | | | Re: what can you do? Sounds like a weird one. I play PS3, Steam, even using Origin cuz I have to to play Sim City. Iv used the Gen2 rotuer and Gen3 with no issues. Make sure u dont have torrents or something else running. Test I can tell u to try, turn off wifi and test just hardwire 1 PC. If you changed any settings in the router put it back to defaults. All that good stuff. If you call tech support there going to do that first thing. OUTSIDE of that do some tracert to some sites/servers that ur having issues with. If its anything outside the VZ network... not something tech support can fix. I know its a pain to call and u get someone who doesnt know how to turn a computer on, BUT if U do what u have to before calling theres always someone there smarter that you can talk to to take it from there. | |
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Review by Synbios
member for 10.8 years, 1082 visits, last login: a few hours ago
updated 50 days ago
- Arlington,Arlington,VA
- $120 per month
- "When the picture works, it looks good. Connection speeds are more than advertised, stable."
- "Bad speed/cost ratio. Poor video stability."
- "Unhappy"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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When I first moved in a particular channel was not working at all, tech support and technicians were convinced that there was nothing they could do since the other channels were working. After getting a new technician to visit, he was finally able to get it working by swapping a cable in the basement. We still have lots of problems with the video quality. Some channels never come through and often times there is a black out or sound cuts out for a second or two at a time.
I graded the pre-sales information worst because according to the site the internet speeds for my address were severely misrepresented. Only until I was about to checkout it tells me my address wasn't qualified for their fastest speeds and I was stuck with 20/4 Mbps for the same price instead of 50/25. Granted, I often get slightly faster than 20/4 and the internet connection has been reliable despite problems with the video feed.
It wasn't until the technician first came to setup that I figured out it was because in my apartment building, they have to run VDSL modems and run the internet over Cat3. I feel like if they're going to use VDSL with such abysmal speeds, I should be paying significantly less for not actually having "FiOS". I got a discount on my bill but it's still not really in the price range I feel is fair and my internet speeds are reminiscent of over 5 years ago instead of cutting edge.
Edit: After 1.5 years of "FiOS" I have canceled. Switching to Comcast to see if they can offer something better. My internet speeds will be at least double in both directions because it will run over the coax instead of a Cat3 phone line.
Comments:
Reviews:
·Verizon FiOS
| Its not everyone.. There is NO REASON WHATSOEVER to be missing channels and/or to be having frequent pixilation. You have an issue that needs to be resolved at your location. Get them back there before your warranty runs out, or if you have the wire plan. Could be wiring/splitters, bad ONT, low light signal. | |
| guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | Bad Coax, call your landlord Since your in a multi-tenant building, the wiring is the responsibility of the landlord. You need new coax runs, Verizon can only use whats there. | |
| | Synbios
join:2002-05-18
Arlington, VA Reviews:
 ·Charter
·Comcast
·Verizon FiOS
| Re: Bad Coax, call your landlord said by guppy_fish:Since your in a multi-tenant building, the wiring is the responsibility of the landlord. You need new coax runs, Verizon can only use whats there.
You're absolutely right, I am pretty sure that is the problem. I live in a condominium so I'm going to bring this issue to the next board meeting. | |
| | | Reviews:
·Verizon FiOS
| Re: Bad Coax, call your landlord Thats not necessarily true. Verizon techs can test the coax with their signal meter to find out if its adequate. Nobody can tell you that you need new coax runs except a tech on site. You can have a bad ONT and you can replace coax for no reason, dont think you want to go through all that. Get Verizon out there to test coax. They SHOULD have done it on installation day, unfortunately there are too many techs that skip this step now. | |
| | | | guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | Re: Bad Coax, call your landlord The reviewer doesn't have and ONT, its a MDU, and there is nothing Verizon can do about the building wiring as its owned be the Landlord. | |
| | | | |
1 edit | Re: Bad Coax, call your landlord Edit
Either I did not see, or he edited in later the VDSL portion of his review. | |
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Review by serge87
member for 3.3 years, 848 visits, last login: a few hours ago
updated 58 days ago
- NY
- $205 per month
- (24 month contract)
- about 1 days
- "Excellent uptime!! 5 Years of uninterrupted service!"
- "Actiontec router was average, replaced with my own router."
- "Best of the best in the high speed market - When it actually works..."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Since Christmas 2012 latency and packet loss has gotten so bad that I will probably switch to Time Warner Cable if it is not corrected in the next 3-6 months. For the price they charge this is a joke...
Comments:
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Review by lbcguy
member for 2.5 years, 213 visits, last login: 1 days ago
lodged 67 days ago
- Sunset Beach,Orange,CA
- $70 per month
- (12 month contract)
- "Great Speed"
- "Horrible latency choppy gameplay in all my games, poor customer service"
- "The latency on my connection is unreal, I complained and they ignore me."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Basically from day one my connection has had horrible latency. I have called tech support, posted in the vz direct forums over 94 times trying to get them to fix the lag issues. Basically vz ignores me now. I have sent them phyisical documented proof that the lag is coming from their network and they still refuse to admit it or try and fix it. There are tons of posts in the forums about it yet they still burry their heads in the sand. As long as your internet works they wont help you. This has been going on for 3+ years.
Comments:
Play
join:2000-07-21
Freeport, NY | Horrible Latency That's very unusual for Verizon. Are you using another company? | |
| | lbcguy
join:2010-09-08
Sunset Beach, CA | Re: Horrible Latency Nope still with Verizon. I just dont game as much. I use to game competitively but since i switched to verizon it became impossible. Every once in a while ill fire up the xbox to check if there have been any changes. | |
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| | 3+ years, hard to believe If anyone actually believes you, why havn't you found another provider?
I find it hard to believe that anyone would stay with any company for 3+ years if they are experiencing what you're describing. | |
| | lbcguy
join:2010-09-08
Sunset Beach, CA Reviews:
·Verizon FiOS
| Re: 3+ years, hard to believe I was on TWC before, I switched to Verizon because i thought it would be better. A few years ago fios was only offered with 2 year contracts so i was tied for the first two years. Then during my complaints they told me if i upgraded to a faster internet (35/35) the latency would be better. I upgraded and it didn't fix anything but that tied me for another year. My cell service is also Verizon and I like having everything on one bill. TWC had better gaming latency but it suffered from peak our slow downs, verizon has been slow all the time. I can link you some videos i made of my gameplay if you like? | |
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| | good story... trollin, trollin, trollin. | |
| | | | | | | Re: good story... Your really in the wrong place to complain about Verizon. | |
| | | | lbcguy
join:2010-09-08
Sunset Beach, CA | Re: good story... I submitted a review. It was an honest review. You replied to it, i replied to you. | |
|
Reviews:
·Verizon FiOS
 ·AT&T Wireless Br..
| lol so this is based on fifa? why don't you post some trace routes.
If this is what this is based on then guess what , fios does not lag it's the other players that can make you lag , I encounter this most of the time I play fifa.
Pingtest.net result at least
my tracert
| |
| | lbcguy
join:2010-09-08
Sunset Beach, CA Reviews:
·Verizon FiOS
1 edit | Re: lol Fifa is just a good example to use because you can see the latency. Most xbox fps have something called lag compensation which will make the gameplay look normal. There is a pc video of battlefield there too that shows it as well. All(100%) my games are like that when i play online.
Xbox live recommends pings below 50ms for smooth gameplay. I see quite a few above 50ms. Why would i lie about this? It makes no sense.
 | |
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Review by DanK101
member for 198 days, 20 visits, last login: 9 days ago
lodged 72 days ago
- Safety Harbor,Pinellas,FL
- $160 per month
- (24 month contract)
- "bandwidth downloading where packet loss issues don't effect it"
- "quality"
- "internet videos and FPS gamming with PS3 is like watching Charles Chaplin film"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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Trying to resolve the issue with Verizon is slow and like fist fighting a ghost. Coax line they added was cut most of the 100' length and support never saw that when complaining about issues either. Idiot pulled it across sharp metel lathe where he drilled then laid it on top of a bunch of AC wire runs. Ran new line myself instead of dealing with hassle.
Still have lagging, freezing, they are sending a new Westell router a90-9100em15-10 to see if it resolves the issue.
Thinking now maybe I should have just got FIOS internet from them instead of bundle. Maybe its to much for router. 2 DVR, 2 settop boxes, phone all share router from what I see and understand.
Comments:
| | too much? probably not. xbox, pc, nook, 2 iphone, 1 ipad, ps3, wii, 3stb off my router with no issues. your issue is most likely that same issue most poeple who's fios doesn't work is -- human error. poor installs are the biggest problem with fios, as a former VZ installer, i've seen this first hand time and time again. | |
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Review by dmfreeman
member for 102 days, 0 visits, last login: 102 days ago
lodged 102 days ago
- Lincoln,Middlesex,MA
- Contract price not specified.
- "Speed at main router is fast"
- "Not successfully deployed!"
- "Verizon techs aren't trained, customer service's aim is to get rid of you"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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While FIOS speeds are fast the heart of Verizon is still the old monopolistic phone company, and this shows up in how they deploy new technology and service their customers. My house is spread out and I don't get good wireless coverage in my office over the garage. I paid Verizon to have two additional routers installed so that we'd have seamless wireless. At the time, the techs knew how to configure the additional routers and everything worked flawlessly.
When Verizon came out with Quantum I was pretty excited. We're a family of six and everyone has multiple devices on the network at the same time - so I was excited to get faster speeds. But the deployment was less than ideal! The installed the main internet router (first floor, my wife's office) and that went fine. They told me the other two Verizon routers would need to be replaced to handle the higher speed....okay.
But they couldn't and wouldn't configure the other two routers to get the same wireless coverage. The techs don't know how to do it and won't address the service issue. Since then we've had drop out on some high def TV channels, rebooting of set-top boxes (in the middle of the football game the other day), and intermittent wireless drop out.
Service guy came for 15 minutes, said he took out a bad connector and that we were all set...but the same issues persist. Waiting to see if a service person is going to show up or not.
So, in summary, it's clear that fiber optics is the way to go but Verizon still has a long way to go on the field deployment and customer service side. If (when) I have a reasonable alternative, I will be switching. At the end of the day it's not specs or side-by-side speed tests or any other theoretic performance that matters; all that matters is what you experience in your home.
Comments:
| | Sorry. U got lucky the tech did the other routers, Its not supported by Verizon at all to insatll or use any other rotuer then the 1 u get from the start. Even if a tech insatlled it and got it working. U have a big house. Most ppl dont. U want better wireless go buy a better rotuer. U can still make the other rotuers work, its all about settings, the forums here has posts how to set it up. Heck Iv had 3 other rotuers setup on Moca and has no issues at all. For the TV thing U might have some weird cabling problems, ONT port might be bad or who knows what else. Maybe U will get a tech next time who knows a lil more and be able to help you out. As for the call center. All depends who you get. | |
| | | Bad review As stated before, Verizon has NO obligation to setup a wireless network as you have described, it's on the customer to do that mostly, you just happened to get lucky the first time and get a tech who took his own time to do that for you. This review isn't even accurate, you gave them low scores in areas you said were good in your review. This just screams of junk. | |
| | | If so, said by dmfreeman
"Verizon techs aren't trained, customer service's aim is to get rid of you"
--
"...but ya doesn't hasta call me Johnson!" | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 115 days ago
- Stirling,Morris,NJ
- $99 per month
- "nothing"
- "everthing"
- "avoid FIOS"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I have been a Verizon FIOS customer for 5 years and have generally been
happy with the service. About 8 weeks ago I was sort of told by Verizon
that I needed to upgrade to Quantum because of where I lived and was
promised that I would see 4x the speeds I was used to (BTW I had no issues
with what I had). Verizon FIOS is complete rubbish and I'm about to cancel
the service because I'm so frustrated with it and Verizon. It is like going
back to dial up, I can no longer watch videos, at times it is just
unavailable and when it is it is almost unusable> Thank god for my ATT wifi
hot spot. I have tried calling Verizon about it and either I don't have the
hours needed to wait on the phone for an operator or I'm told that there is
nothing wrong with the service, I have even asked to go back to what I had,
with n effect. AVOID at all costs.
Comments:
guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | yet another emailed bad review .. Gee what a surpise, another emailed poor review .. To Bad Justin won't fix this spam hole at BBR | |
| | McBane
join:2008-08-22
Plano, TX | Re: yet another emailed bad review .. I hate Verizon customer service as much as the next person but this part is complete lies, rubbish I tell you, rubbish...
"Verizon FIOS is complete rubbish and I'm about to cancel the service because I'm so frustrated with it and Verizon. It is like going back to dial up"
LOL, come on now... | |
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Review by megsirius329
(review was emailed from domain gmail.com)
lodged 136 days ago
- Santa Monica,Los Angeles,CA
- $110 per month
- (24 month contract)
- "N/A"
- "Terrible customer service and service in general"
- "Please See above"
| Pre Sales Information:
Install Co-ordination:
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(ratings well below consensus)
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Fios is fast?? They might just sign you up for service and then send you an encrypted bill via email without an account number. Then when you try to pay online you can't, unless you have 36 minutes to spend on hold waiting to talk to a non-robot to get your account number. Once you do if you expect your service to be flawless then you are kidding yourself. My advice: go with dish. Or anything but Verizon
Sent from my iPhone
Comments:
guppy_fishPremium
join:2003-12-09
Lakeland, FL
kudos:1 | Why are all the bad reviews emailed from gmail? Kinda makes the review section pointless
Also the user name is not a bbr member | |
| Reviews:
·Verizon FiOS
| suspicious review or not informed? When I had my second FIOS line put in on a totally separate bill I got an invoice with no account number as well, BUT in fine print on the bottom it said "This is NOT a bill, this is an invoice" then it went on to say since I had FIOS installed mid month, I would NOT be receiving a bill untill approximately 45 days with the actual account number, and to pay that bill either by check or online and went on to say my email, blah blah was setup and I may access that.
while it was a mild inconvenience since I was unable to access some items on verizons portal like the DVR, VOD... it wasn't the end of the world, and I am NOT that impatient that I could not wait until the normal billing cycle started.
been 2 months with the second FIOS line and all is good now.
have my own FIOS setup, kids, gf.. everyone else has their own so they don't interfere with what I want to do..their Xbox's, VOD, netflix, youtube.. etc..etc etc was killing my gaming time.
reviewer/OP may have not read his stuff and posted? or just venting due to his own __________ fill in the blanks | |
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Review by dennis885
member for 186 days, 1 visits, last login: 185 days ago
lodged 186 days ago
- West Chester,Chester,PA
- $158 per month
- about 35 days
- "Nothing"
- "Terrible customer service, very unhelpful"
- "They will apologize all day but never fix the issue"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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My Verizon Fios Experince. I couldn't make this up!
Originally ordered Fios TV/Internet September 2nd, with an installation date of September 7th.
9/6: 3:30pm, Receive an email saying my installation date has be changed to September 11th.
9/10: 7:00pm, Receive a voicemail saying there is an equipment issue at my complex, all the connections are in use, and it will be up to 30 days because an engineer must come out and add extra connections.
9/11: 8:00am, Verizon technician shows up for the 9/11 appointment that was cancelled by Verizon.
9/24-9/25, Verizon engineer is out at the complex, I ask him if he is adding extra connections for my unit. He said yes that is what he was doing.
9/25, Reschedule my installation yet again for today 10/3, 8-12am.
10/3, No technician arrives, I am on online chat for 45 without a simple answer as to whether he is coming. I have a supervisor call me.
10/3, The supervisor tells me they won't add more connections at the building until they have more customers signed up. (So they want to put even more people through this!?)
In conclusion, it has been over a month since I ordered Fios. I have had 3 appointments, the tech showed up for the one they cancelled, and didn't show up for the on I scheduled, and I am now informed 31 days later that they won't be providing me service unless other units in my complex order. How ridiculous is this!????
Please feel free to re-post this on other boards.
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