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Review by banshee 
Fair warning: reviewer joined this week
lodged 2 days ago
 Albany,Albany,NY
 $161 per month- (2 month contract)
 about 3 days "For me so far everything" "nothing yet" "saving 60$ a month, with 50/25 speeds"
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So far I'm totally satisfied with FIOS triple play and saving money too boot, at least for 2 years.. The speeds are great and HD nice and crisp, no rebooting my router and TV box once a week like with Time Warner..
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 Reviews:
 ·Verizon FiOS
| Price? Where you already a Verizon customer?Depending on what TV package you got that price seems a bit steep.
I know if you were just getting started with them they offer a great triple play package down here in the Bronx.
I was able to get 50/25 internet,Phone,and Prime TV package(which is all I need) for $ 82 @ month and a $200 debit card.Contract os for 2 years. | |
| | | | Re: Price? They said 121 or there abouts but after the tax the includes Cin HBO, rental of the boxes, I got the extreme package, I was paying 236 with Time Warner. | |
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| | Stb Yea probobaly because he is renting few stbs then add taxes etc.. | |
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Review by guppy_fish
member for 9.5 years, 4536 visits, last login: a few hours ago
updated 7 days ago
- Lakeland,Polk,FL
- $145 per month
- (24 month contract)
- "5 years and counting, no issues"
- "Don't have anything bad to say"
- "Good service, great internet , if you want cheap, go somewhere else and complain"
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Update 06/12/2013
Like the energizer, just keeps going. Best service available, period!
Isn't the cheapest, I also don't drive a Yugo, very good value for the cost.
Currently have 75/35 Quantum, best internet one can get.
Update 11/30/2011
Pretty boring, no issues, have the new image 1.9 and it works fine, when I renewed I went to Fios Digital Voice, it only saves 3.50 but one gets a tone of features most VOIP providers have.
Phone, TV, internet all work great ... what else could one expect from a provider? oh I know there is a forum full of never to be happy people that will knit pick things to death, for everyone else, Fios is a great service
Update 12/4/2009
Nothing New, Flawless still, very happy customer. Waiting for FDV ( Fios Digital Voice ) to roll out for Florida and Quad Play discounts that the Northeast gets, but this will just be icing on the cake.
Update 8/29/2009
Flawless performance since last update. Verizon has come thru on all promotions, The VISA card came right on time and billing is correct even though I upgraded to the 25/15 tier for a 10 dollar increase over the 20/5 tier. Everything is working great, no issues or concerns
Update 5/27/2009
Well I signed up for Video, It was really hard call to leave DTV and pay the penalty for breaking my 2 year contract, I read daily the Fios TV forum and if you go by what is posted there its a scary thought to make the move.
The tech showed up on time, he let me do everything how I wanted as I am on Ethernet, he gave me a new westel router and I configured it to be behind the dlink 655 I use for the primary router. Total install for Video change over ( one DVR ) was about 30 minutes.
Had and issue with VOD and premium channels, Verizon keep escalating internally and each time Verizon called me with the status, at the end of the day it was fixed and we are very happy with the service. The DVR disk is small but with the VOD its almost pointless to record stuff as most content is available using VOD.
Only wish is that the guide was HD width, hear that is coming latter this year. Overall, we are happy with the switch and discounts and signup bonus will cover the DTV ETF fees
Update 3/8/2009
Things have been smooth, I signed up for the double play, billing finally got the some of the credits promised and service has been solid. I watch the FIOS TV forum as see there is progress there but for now I'm staying with just phone/internet. I have increased my rating on connection reliability as the service has had no interruptions in almost 3 months.
I'm using a DIR655 for the router now, mostly for 1G lan networking, nice to be on Enet as I can switch routers as I choose.
Update 12/15/2008
Well, all the promised credits never appeared, worse the contacts at Tampa office have all be reorganized and the people that promised the credits are no longer in charge. I have tried for 3 weeks to get things resolved, I did manage to get a partial credit but it no longer makes sense to have 20/20 as except for large torrents, no place on the net , including online backup services do not support 20mb upload speeds
I have gone back to the 20/5 and phone bundle.
Also, last two days , service has gone out twice and down for 5-6 hours ( internet and phone ) and had to call 6 times to get things resolved ( 3 hours on cell phone ), the first level techs are pleasant, but literally can't do anything, including putting in trouble tickets or even getting a network tech involved without a managers approval.
The problems were all CO related as my neighbors were also out.
The 3 year wait for FIOS is now the reality a fast local internet to a slow national INTERNET, billing which has three different departments,which one of ALWAYS turn down credits over 50 bucks
When a customer of Brighthouse I always got billing resolved with one call, when they go DOCIS 3.0 I'll look into dumping FIOS, Verizon is totally out of control on the support and billing and now with two outages, I'll never get the TV service, as at least I still have TV with DTV when FIOS was down on Sunday
Update 11/15/2008
Service has been flawless. Thanks to Karl, I am on the 20/20 service now, I'm not in a bundle but due to the BBR and Karl, I'm getting credits so in effect I am getting a bundle discount.
Still using my own WRT54G and again the installation tech was great, my neighbor now has FIOS and did a similar install
One things I notice is the speed tests are useless for testing upload. I have no issue getting my rated speed using torrents and using Verizon speed test. but the fact is the Net is NOT wired for 20mbs upload from residential accounts.
Verizon has been easy to work with, again thanks to Karl, I have the local contacts and they have been fantastic in two minor billing issues ( getting charged for activation but came from DSL ) and the package change.
I'll keep milking the DTV thing until I won't get dinged canceling, currently I just call up to cancel and they keep giving me credits to stay and free movies, probably next year when the FIOS video issues are all address, I'll go triple or even quad play when Verizon finishes on buying Alltel, my current cell provider
Original Post:
Well today I got FIOS, 20/5 package and The Freedom Phone Package. I decided to wait on the triple play as I have monitored the BBR FIOS forums since day one and the Video issues still have problems ( mostly DVR issues ). I'm also under DTV contract and am happy with the service so I'll wait it out and then NOT have to give DTV 400 bucks to switch
The Tech was great!, On time, professional and installed exactly where I wanted it and we used my WRT54G as the router, never even took the Actiontech out the box. No issues, worked first try, my 3 year wait is over and couldn't be more pleased!
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Review by tito79
member for 3.2 years, 279 visits, last login: a few minutes ago
lodged 8 days ago
- Brewster,Putnam,NY
- $59 per month
- "Great service"
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Recently I took my phone service out they gave me a deal on just Internet alone at 59.99 a month I happy with the service.
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Review by FDM80
member for 11.9 years, 4011 visits, last login: a few hours ago
updated 8 days ago
- Silver Spring,Montgomery,MD
- $50 per month
- (12 month contract)
- about 14 days
- "Cutting edge: very fast."
- "Price has increased 25% since original installation."
- "Once you get on FIOS you don't ever want to go back."
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Great if you are sharing with other people at home.
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 Review by Tinkster
member for 9.9 years, 1834 visits, last login: a few hours ago
lodged 9 days ago
- Rosedale,Baltimore,MD
- $45 per month
- (24 month contract)
- about 2 days
- "Super fast"
- "None"
- "50up/25down need I say more!"
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This is the fastest I have had in my home. Everything loads great without a hitch. I had their 25/25 tier for 2 years and renewed to the 50/25 tier for free and another 2 year contract(including TV).
Can't complain I tested the connections and was getting well over 63mps/30mps. Great value considering other options and prices.
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 Review by MuDvAyNe
member for 11.3 years, 4679 visits, last login: a few hours ago
updated 9 days ago
- Brooklyn,Kings,NY
- $180 per month
- (24 month contract)
- about 4 days
- "Excellent service and reliable internet after a year of struggling with cable!"
- "None yet"
- "If FiOS is available in you area you're a fool not to get it!"
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I first placed my order for Verizon FiOS on August 29, 2010 with an install date of August 31, 2010. I never received an email and on August 30, 2010 I placed a call to Verizon. The order had somehow vanished from the website and never went through! The order was placed again and the service was installed on Sept 2, 2010. It has only been about 6 days but I am excited that I have made the change. I use to have Cablevision's Optimum Online, and for the past year it has been a battle to either get stable speeds or a reliable connection. After not getting anything resolved it was time to jump ship and pay the extra 5 bucks a month for a more reliable internet service as well as a bit more upload speed. With Optimum Online I was on the 15/2 package, and sometimes I was lucky to even get 7/2. With Verizon FiOS I have a stable 15/5 package. I game a lot and stream Netflix etc, and have yet to notice a problem.
The install took about 2 hours, which is about average for a FiOS install. The tech was very nice and friendly. All in all the service has been great so far and I am hoping it will stay the same for many years to come!
Edit 6/25/12 : Back in May 2011, I subscribed to the TV and phone service as well. It was a rocky first few months as there seemed to be a problem with the Television service. Some channels would work fine on one box, while the same channel didn't work on another box. It took about 3 techs to finally fix the issue, which of course was a bad wiring job. My internet was boosted up to 25/25, which is actually 30/25 because you get an extra 5mbps because of the television service. I have a year left on my contract and really do not see myself switching services anytime soon. I switched over from Dish Network which got rid of every RSN in NY. It's nice to be able to watch MSG, SNY, YES, while also getting every game in HD. Dish was a joke.
6/9/13
I loved my FiOS service. No complaints except the price just got to high. I have switched to Cablevision. We may meet again in the future Verizon  .
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 Review by rlaguna
member for 12.3 years, 253 visits, last login: 9 days ago
lodged 17 days ago
- Whittier,Los Angeles,CA
- $100 per month
- (24 month contract)
- about 20 days
- "Excellent Speeds and Reliability"
- "Customer Service could be better"
- "The best choice around if you can get it"
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I've had the service over 3 years now and I won't go back to anything else unless they discontinue FIOS in my neighborhood.
Cannot be beaten except in price
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 Review by user17600
member for 10.8 years, 422 visits, last login: 1 days ago
updated 17 days ago
- Boston, MA
- $85 per month
- (24 month contract)
- about 7 days
- "Speed, price, video quality"
- "So far, not much"
- "So happy moved back to VZ territory"
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As you can see from my other reviews (AT&T, Metrocast), I recently lived in an area served by second-tier providers (SE CT) who really didn't invest in that area. I'd previously lived in VZ territory, but pre-FIOS, so had Cox HSI/phone/video.
Anyway, recently move back to VZ territory (Boston metro-west), and I am thrilled with the FIOS services. Signed up for a double-play (HSI/video), and am using a variety of VOIP for phone services (voip.ms, GV, Voipo, CC).
I have the 15/5 HSI, and routinely get 25 down, and consistently get 5 up. With a young family, this is sufficient for our needs, which includes the occasional Netflix and/or Amazon subscription.
Contrast the current service with my old ATT DSL, which was rated for 6 down and 1 up, and routinely I got only 1.5 down, and *never* exceeded the rated speed no matter the time of day.
The FIOS video clarity is amazing, and the channel lineup extensive. Contrast this with Metrocast, which picked up the leftovers of Eastern Connecticut cable at fire-sale prices and then used the plant with few, if any, improvements. Muddy SD picture and pixelated HD passed for service down there.
Uverse lawn fridges appeared in the area, but were never lit up.
I should also note that I now use a HDHR Prime with a single cablecard to send video to our devices. If you haven't tried one of these you should. Video is sent via DLNA to a couple of PS3s, a DNLA aware LG TV, a computer and a couple of tablets. Works great (and only costs me 4 bucks a month for the cablecard).
Would be happy with the FIOS service regardless, but moreso because of where I was immediately before. So happy that I might even pay the non-contract price once my contract is up (and I've never done that before). I'm saving $15/mo on the package, and $5/mo on VZ Connections. In CT I was paying $95 for cable alone!
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Review by bobbyinpa
member for 12.3 years, 745 visits, last login: 3 days ago
updated 18 days ago
- Hershey,Dauphin,PA
- $367 per month
- (24 month contract)
- "Rapid installation and installed how I wanted it installed"
- "First contact from Verizon forgot to enter order"
- "Puts comcast to shame and then some"
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6-1-13 Still excellent service and great TV and internet speeds. I went with digital voice as it lowers my bill. No regrets and have to laugh each time Comcast reaches out to try them again. Gotta love the competition.
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·Verizon FiOS
| Update 6-24-12 Still rock solid, note that thunderstorms no longer cause a total loss of internet connection or TV media. With Comcast, I lost everything with every thunderstorm. Went total digital with landline and saved about 20.00 a month. I cannot tell you how satisfied I am with Verizon. I did not go for a speed increase as 35/35 is very fast for me. I hope you can get FIOS, it is worth the effort.
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bobbyinpa | |
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·Verizon FiOS
| Update October 6, 2012 I have now entered the quad play. I have a smartphone with unlimited data plan, 1400 minutes, unlimited text and pics, and two other cell lines. I have the ultimate Fios TV plan with Showtime and Movie Channel plus Epix, one HD DVR box, one HD box, and three regular mini boxes. My internet speed is 75-35. Lastly, we have digital phone service since it is now cheaper than regular pots.
No issues and all is smooth. I did find adjusting your options online can be a frustrating challenge as the pricing can jump more than you can expect. I may have to wait for a representative, but find talking with Verizon is the easiest. I have to give Kudos to Verizon for always making an attempt to keep my bill manageable and as low as possible.
I am very satisfied and will continue. One interesting note, when I had Comcast I lost TV with every single thunderstorm. Verizon just keeps working and the only loss of service is when we lost our power too.
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·Verizon FiOS
 ·AT&T Wireless Br..
| Re: Update October 6, 2012 said by bobbyinpa:I have now entered the quad play. I have a smartphone with unlimited data plan, 1400 minutes, unlimited text and pics, and two other cell lines. I have the ultimate Fios TV plan with Showtime and Movie Channel plus Epix, one HD DVR box, one HD box, and three regular mini boxes. My internet speed is 75-35. Lastly, we have digital phone service since it is now cheaper than regular pots.
No issues and all is smooth. I did find adjusting your options online can be a frustrating challenge as the pricing can jump more than you can expect. I may have to wait for a representative, but find talking with Verizon is the easiest. I have to give Kudos to Verizon for always making an attempt to keep my bill manageable and as low as possible.
I am very satisfied and will continue. One interesting note, when I had Comcast I lost TV with every single thunderstorm. Verizon just keeps working and the only loss of service is when we lost our power too.
I also have Verizon Wireless do you get any discount for linking it to one bill? | |
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 Review by buckingham
member for 7.9 years, 2845 visits, last login: a few hours ago
updated 25 days ago
- Buckingham,Bucks,PA
- $148 per month
- about 7 days
- "Outstanding performance for both Internet and TV. Phone is the same as it's always been. Reliable."
- "Limited Free VOD without subscribing to movie package"
- "Outstanding"
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installation in late August 2010 was outstanding and on time. No billing errors to-date. 35/35 Internet performance is as expected. Phone is reliable as expected. TV service is outstanding for PQ and the latest firmware release adds a lot of good stuff to the boxes. My only disappointment is the limited free VOD available without subscribing to a movie package, especially with the top level *Ultimate" service package.
UPDATE: Upgraded to 75/35 when the contract renewed and still very pleased. Effectively getting 83/38. TV remains excellent in quality.
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