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Verizon FiOS page on DSLReports
Six Month Rating

Reviews:
bullet 1911 reviews (1452 good) (133 bad)
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Review by CapeFish See Profile

  • Location: Wimauma,Hillsborough,FL
  • Cost: $130 per month
  • Install: about 1 days
Good "Fast internet, good no contract triple play promotion, reliable so far"
Bad "Customer service still too complicated, TVEverywhere server, Nickel & dime you"
Overall "FiOS is a great product if you can get through the Verizon maze"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Bright House
·Comcast
July 2013: I ordered FiOS 50/25 internet service online as part of a Triple Play that included TV and phone service. Install was the next day and went well...other than for some wiring labeling mix ups (brand new house) on the TV coax that caused signal issues. That was the fault of the home builder and not Verizon, though Verizon corrected them next day free-of-charge.

The tech installed an ONT on the side of my garage where the builder terminated the coax and two Cat-6 runs (one for internet and one for phone). A contractor did a nice job of trenching the fiber from the node in my side yard to the garage earlier in the morning. He used coax for the internet instead of the Cat-6, but this can be changed in the future as he prepared it for either a second phone line/alarm phone line or ethernet connection from ONT to router. My Actiontec gateway was installed and has worked flawlessly. The WiFi signal blankets my home and the ethernet drop to my office is great. Install took about 2 hours from arrival to departure.

One aspect of Verizon Florida's install is the installer leaves you their business card on a magnet for your fridge. I didn't realize you could call the installer directly for 30 days (or any repair after that) and they will try to make a house call to take care of it. Nice idea to not deal with Verizon's massive CSR phone maze.

I will note every Verizon employee I've spoken to on the phone told me where they were, with 90% being in Tampa and one I've spoken to in Texas. Thumbs up to having US-based support. The only ISP issue so far has been with Verizon's TVEverywhere server having an outage yesterday (no MAXGo, WatchESPN, or BTN2Go) and it was corrected after a few hours.

Speed tests have delivered low (below 50 ms) latencies and speeds above 50 download/25 upload. Verizon's Speed Test has latencies below 20 ms, downloads near 60, and uploads near 30 consistently. The other option, Bright House Networks, offered 90/10, 60/5, 30/2, and 10/1 internet packages. By comparison, FiOS offers me 15/5, 50/25. 75/35, 150/65, and 300/65 internet packages in my neighborhood. In the future, I plan to take advantage of FiOS built-in MOCA network to add ethernet connections to a PC in a bedroom without ethernet. Verizon has definitely made this a power user service!

Update 4/6/2014: Started having some issues with Verizon's router. Speeds were half of normal and latencies rose. Found a bad splitter, which has been eliminated. Seems like the problems have returned here a few days later. Think I may call Bright House...

Update 4/16/2014: Verizon asked for a last chance to fix the issues, they will be heading out tomorrow. We will see if we can get things back working right. Turns out the higher uploads were needed for work stuff.

member for 7.2 years, 1426 visits, last login: a few hours ago
updated a few hours ago

Comments:

VashTS

@bhn.net

Please go back to BH.

So you just had it installed and already had a bad slitter, fixed that and still having issues? If its within the first 30 days you can get a tech back out there to find and fix the issue for free. IF not then please come back to BH. You can get 90Mb down and 10Mb up. A full 10Mb up. Cant beat that anywhere.
CapeFish

join:2007-01-16
Wimauma, FL
Reviews:
·Verizon FiOS
·Bright House
·Comcast

Re: Please go back to BH.

Never had Bright House before. It's been about 8 months since I had FiOS installed and they did not want to come out to fix the issues for free. Wanted to charge me for a service call. I did have Bright House installed today (FiOS currently set to be turned off on the 10th) but having issues with connection dropping out at :28 past every hour. Nothing's perfect

VashTS

@verizon.net

Re: Please go back to BH.

There you go. In a few months when you get tired of BH crap you can go back to Verizon and get everything fixed for free. Just call within the first 30 days.
mikeluscher159

join:2011-09-04

Re: Please go back to BH.

I don't like this case of Verizon's piss poor Tech support either
....But why don't you just spend the $20~ for some good quality replacement splitters? I hate saying this, but IT IS a better internet service
Customer service on the other hand (rolls eyes) isn't Big Red's strong point these days

VashTS

@bhn.net

UR a cool guy.

They used good stuff when I had it. Ur in FL to so im going to assume they used the same where you are. Things can and do go bad, maybe it was a bad one? Depends on who you get in tech support. Get a actual Verizon rep and ur good, get a contractor and ur going to have the worse time of ur life. Best of luck to you buddy.
CapeFish

join:2007-01-16
Wimauma, FL
Reviews:
·Verizon FiOS
·Bright House
·Comcast

Re: UR a cool guy.

During the Bright House install, we found that the Verizon coax connection had to be redone. Found that the builder of the house ran an extra Cat 6 ethernet out there which my Verizon installer never used. If I ever go back to FiOS, I'll suggest they use that instead of the coax.

VashTS

@bhn.net

Re: UR a cool guy.

U mean the coax Verizon used that was already in the house? Cuz thats what everyone does, use whats already there. Maybe it was bad from the beginning? Techs use coax and Moca unless you the Cat6 there, now that you know its there they can use it if you ever switch back. ALSO reading from ur review of BH witch im happy every things working there just fine, please tell me you didnt have another modem connected at the same time. You know the rules when using Fios and its on Moca? If you were maybe that was the internet issue. But thats neither here nor there, you have BH now. Good Luck!
CapeFish

join:2007-01-16
Wimauma, FL
Reviews:
·Verizon FiOS
·Bright House
·Comcast

Re: UR a cool guy.

It was a brand new house, so Verizon terminated the cabling left for them by the builder. When they put the connector on the coax, they did not attach it cleanly and it eventually slid off causing the issues. It's been corrected, so that's good.

The main Cat6 was there for internet, but the tech left it alone. He did use another Cat6 run for the phone. Verizon actually sending someone out would have solved this since it was not easily accessible to me.

The MoCA network was setup by Verizon so it didn't (I assume) interfere with the router getting data from the ONT and the connection issues affected all the devices (ethernet, wifi, and moca) at the same time. This worked well and having ethernet via coax using MoCA is a great feature!

I have BHN for now and it's working well, but having learned this makes it easier to understand why the FiOS service deteriorated like it did for me. They keep contacting me to try and get me back. It's a service, I go with the more convenient option for me, hence why I don't do contracts. The FiOS reconnection offers are pretty good, love having this level of competition!

Review by diablo2424 See Profile

  • Location: Lyndhurst,Bergen,NJ
  • Cost: $118 per month (24 month contract)
Good "Super fast, low latency, affordable, no outages"
Bad "Verizon didn't want to run Ethernet in my Apartment, did it myself, they want you to use their crappy Actiontec via MoCA"
Overall "If you can get FiOS, do it. But get at LEAST 35/50Mbps package, no slower TV guide/menu/VOD uses bandwidth"

I ordered the 75/35MB triple-play and absolutely love it. I am in an apartment build of just over 100 units and I get 82+/32+ Mbps CONSISTENTLY. Just remember to always get at LEAST 35/50Mbps package with FiOS, as your Guide and VOD also use bandwidth, more set top boxes the more bandwidth used by them. Also, try to talk them into running Ethernet from the ONT, in my apartment they would do it, so I had to do it myself :-X. It's worth it, that Actiontec MI424WR is meh at best.

member for 2.8 years, 1 visits, last login: 8 days ago
lodged 8 days ago

Comments:

dodgetech2

join:2002-01-01
Gouldsboro, PA

Just an FYI

FIOS is over provisioned, there is no need to get extra for TV and VOD, Verizon gives it to you automatically
dewdude

join:2010-03-27
Manassas, VA

VOD bandwidth is separate from internet.

The data use for the guide on the STB's is negligible at best, I would not worry about it interfering with your internet usage.

That being said; VOD traffic does not count toward your internet speed. If that were true; my internet would drop whenever someone runs VOD. VOD traffic is "separate" from your internet traffic; your internet traffic is throttled according what speeds you subscribe to *before* they get to your ONT. When I was on the 35/35 plan; I could run my internet at full-speed and still support 3 simultaneous HD VOD streams with no problem.

The biggest limiting factor is the MoCA coax network. That only supports around a 230mbps connection; which unless you have 100mbps internet and 10 STBs all streaming HD VOD; you'd never hit that limit.

For what it's worth; your ONT is actually synced to the GPON network at speed (around 2.2gbps). All bandwidth limitations are from the unlikely scenario of being on a full PON card with everyone using services; or as I stated, further upstream.

Review by julesism See Profile

  • Location: Lewisville,Denton,TX
  • Cost: $74 per month
  • Install: about 4 days
Good "paying for 50/25 but it's always 58/35 (fluff), low latency, no outages"
Bad "behind on HD content"
Overall "FiOS has lost it's new car shine/smell"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've wanted FIOS for years but never lived in an area where it was available. How I lived without FIOS for so long baffles me. Now that I have it, I'll never be able to live without it. The internet speeds are unheard of and are stable\reliable. Internet is most important to me so I'm golden. I'm using my own router. My internet is Ethernet\DHCP so all I had to do was release the DHCP lease on the Verizon router and plug the Ethernet drop into my Linksys WRT610Nv2 running TomatoUSB. The routers supplied by Verizon are yawn.

TV is pretty good but here is where my complaints are. The hard drive size is not very big. FIOS TV is missing several HD channels that many other providers have. For me, I'm disappointed that Fox Soccer Channel HD and BBC America HD are not available. I had Remote DVR Access working using my Linksys router but they disabled my access because I am using an unsupported router. I understand if it's not supported but don't disable mine when it's working fine. Not happy about that but I'll live.

My bill will go up to ~$170 a month ($155 if I drop FS+) after my first 6 months. First month is ~$135.

Signed up on 4/26/10. Live on 4/30/10
FIOS 35/35 Internet
Ultimate HD with EPIX
1 x Home Media HD-DVR STB
1 x HD STB
Fox Soccer Plus a la carte (+$15)

UPDATE 11/2/10
In late July, I returned the Home Media DVR and the HD STB for a HD DVR box to save some money. It took until October to get the billing straightened out but each time I was properly credited, just a hassle to call and fix it. It's all good now. My bill is now ~$135\month after promotions\credits. I'm getting $20 credits and HBO\Cinemax free until December.

UPDATE 12/22/10
I just dropped FiOS TV but kept FiOS internet. I now have 15/5 for $54.99 a month. I switched to TWC for TV because they have 3 soccer channels (FSC, FS+, and GOLTV) in HD. FiOS has 0. As soon as FiOS catches up with FSC and FS+, I plan on going back to FiOS TV.

UPDATE May 2011
I came back to FIOS TV after the footie season was over and also went with a triple bundle. I currently have Ultimate HD with a MR-DVR in the living room and a stand alone HD box in the bedroom, 35/35 internet, and digital voice for ~$136/mth including taxes and after discounts. I'm happy with the newer STB's and FSC-HD is nice. All I need now is FS+HD and IMG 1.9.

UPDATE 11-28-11
Bill went up $10 to ~$146. Lost a discount. Following another members action, I've decided to lower the value for money option. I'm constantly debating whether or not I should go back to TWC for TV. FiOS TV has fallen behind with HD additions. TWC has FS+, GolTV, ESPN Deportes, and soon Fox Deportes all in HD. FiOS has none of those. It was like pulling teeth getting FiOS to give us FSC in HD. I'm pretty sure I can count the number of HD additions since April 2010 on both hands. Really wish FiOS exec's would make some decisions on their plans to combat this but nothing but fuzzy math and logic so far.

UPDATE 4-11-12
I decided to lower the pre-sales and tech support ratings. The product works great but when I have to speak to six different reps to make changes to my account, it's frustrating. Anytime I have made changes to my account, it's been painful :/

UPDATE 4-9-2014
We dropped TV service many months ago. FiOS TV is still way behind on HD content for our interests so we have TWC for TV. We currently have 50/25 internet only. Bill runs just under $74 a month. Considering bundling with TWC but 25mbps up is nice.

member for 12.3 years, 2422 visits, last login: a few hours ago
updated 8 days ago

Comments:

Review by fredez See Profile

  • Location: Telford,Montgomery,PA
  • Cost: $84 per month (24 month contract)
  • Install: about 7 days
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

April 7 2014

I have had Fios for 5 years now and after being jerked around for the last week I decided now was the time for a review. It has worked great about 85% of the time but in this 5 years I have gone through 3 ONT's and 2 BBU's. Support is in general terrible you are either waiting on the phone or for the service tech to show up. My latest contact with support has been going on for 5 days now I turn things off and go to work and when I come home at night no internet I have to call so they can reset everything from their end. On Friday the 5th of April they sent a tech out and when he got here things were working he then said "what am I supposed to fix its working" and left not what I would call good customer service. Speaking with the techs on the phone they all admit its their problem someone is supposed to come out on Monday the 8th I will wait to see what happens and give another report on the service and repair.

FIOS is great when things work correctly I have the 50 down 25 up package and always manage to get 10mbs more then I signed up for. In my eyes it all comes down to are you willing to put up with inferior service and incompetent service techs when repairs are needed.

member for 11.7 years, 312 visits, last login: a few hours ago
updated 10 days ago

Comments:

VashTS

@bhn.net

Questions?

You said you turn things off when you go to work, does that include the router or the ONT? They should always have power and never turned off. Normally if the ONT does go bad they should replace the BBU at the same time. WHy are you waiting till May to get a tech out? You should call and have them check to see if the ONT shows why the internet goes down. Some of them show logs on what, when, where, why, things happen.
fredez

join:2002-08-05
Telford, PA
Reviews:
·Verizon FiOS

Re: Questions?

April 17 update;

The tech arrived and this one actually did something he checked everything and it performed up to spec according to his tests. Then he decided to clean the fiber and and gave me a new router everything has worked fine so far but we shall see.The reason I turn things off is that I have been in two fires in my life both caused by electrical problems and there is no way I am leaving the house with this stuff turned on. Speaking with support and the tech both said there is no requirement that the router has to be on 24/7 and that it should work even if I turn it off.

Review by tnutt1105 See Profile

  • Location: Buffalo,Erie,NY
  • Cost: $121 per month (24 month contract)
  • Install: about 7 days
Bad "verizon fios changed my life"

it did indeed change my life...I'm now more cynical than I ever thought I could possibly be. the salesperson that I spoke to for 45 minutes kept giving me the "token" lines and would not answer specific questions. finally was transferred to what I was told was her supervisor. supervisor settled the situation and offered me a great deal which amounted to a $50 savings from my current cable agreement for similar services and an internet speed upgrade. I was happy.

one week later (my install date) I receive a call confirming my installation time. at this point the representative confirms my order. however, now the services that I had requested are no longer listed on my installation order. it seems that the package that I agreed to is not available and the supervisor that offered it to me was wrong (their words not mine). now the package that they want to offer me is about half of what was initially offered...for the same price that I currently pay for my cable service. my intent all along was to decrease my monthly bill...needless to say, I cancelled the installation.

I had called my cable provider to ask where to return my cable boxes, remotes, etc. and they were unhappy that I was leaving for Fios. when I called them back and explained that I cancelled the fios and would be staying with them they offered me a great deal of their own, my world is a happy place. say NO to Fios.

I was passed from one rep to another, each one gave me every "company line" written on the call sheet in front of them. it got so bad that the last few reps that I spoke to began their portion of the conversation with "I'm sorry".

member for 15 days, 0 visits, last login: 15 days ago
updated 15 days ago

Comments:

VashTS

@verizon.net

Better luck next time.

You cant do a review on something you never had. Yes who ever you talked to in sales was just some poor bastard telling you a lie to get a sale in so they would not get fired. Sorry that happened to you but thats happened to us all. If you talked to Reten then they might have been able to give u some kind of deal, U still might get a call back from them with some offer. I hope its good and you take it. The internet is great.
slow_move

join:2012-07-20
Coram, NY

Re: Better luck next time.

Why cant he do a review on his dealing with a company that was not honest with him and he backed out once that happened? It is a very valid review.

Review by Frankg0 See Profile

  • Location: Loudoun, VA
  • Cost: $72 per month
  • Install: about 8 days
Good "Knowledgeable sales rep, great and fast installer, fast speeds,"
Bad "I need to get new computers or at least faster wireless NICs. Noticed some slow down at times but not bad."
Overall "Should have done this long ago, fast speeds and lower cost from what I was paying before."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
Verizon has been calling/emailing/mailing me almost non-stop since FiOS was available in my neighborhood. I just procrastinated. I had DSL and 2 phone lines.

So finally I decided to switch. First sales rep was OK but I was not ready to act when he called. I asked him to send me an email with all we discussed but he said he could not do that. (2 lines, 15/5 for $85)

I called and this rep was not as nice he wanted to charge me $80 activation when first guy said it was waived. (2 lines, 15/5 for $85 plus activation fee) So i decided to wait for them to call again.

2 days later got a very nice rep and we chatted about what I could get and without me asking she asked me to check my email and I had a quote from her with everything plainly laid out. 2 lines, 50/25 and no fees for install/activation for $85 total. So I said let's do it. This was on the 10th. Scheduled install on the 18th.

I moved some hardscaping out of the way for the fiber install. That was done on the 13th.

I cleared the area for the ONT and BBU and cleared the area for the router. There is a home run coax cable from the ONT location to this room so I pulled the wall plate so he could terminate the end after toning it out.

Installer showed up at about 11:30 on the 18th after calling saying he was coming in an hour. He surveyed the locations and got to work. He was done in about 2 hours. Installed the BBU inside next to an outlet. ONT (I-211M-K) outside in an enclosure. Toned out the coax and terminated both ends. He hooked up the router (MI424WR-GEN3I) and got the internet going. Then he went back out and hooked up both phone lines and tested each one. After he left I set my wireless back up and was connected to work in a matter of minutes.

The install was completely painless and fast. The only issue I had was with the sales reps but it was no big deal. Now I have faster internet and clearer telephone service at a much cheaper price than before (85 vs 148).

Now I just have to learn my new router details and tweak my home PCs a bit. I do need to buy a new home PC. This one is ancient...

4/1/14: Update - Dropped 2nd phone line so price is now down to 72 total with taxes.

member for 9.1 years, 2920 visits, last login: a few hours ago
updated 16 days ago

Comments:

Review by cuda74360 See Profile

  • Location: Halethorpe,Baltimore,MD
  • Cost: $114 per month (24 month contract)
  • Install: about 13 days
Good "fastest internet I've ever had, TV looks great, phone is crystal clear"
Bad "STB interface leaves a lot to be desired, slow Netflix during Prime Time"
Overall "great service"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

UPDATE 3/29/14

Still working well. Extra fees have raised my bill to $115.

»www.speedtest.net/result/3404235209.png

UPDATE 04/05/11

I bought a second TiVo to replace my STB and ordered a CableCARD for it. The install went great, and I was able to return my STB to a local Verizon store.

I now have no need to connect coax to the router, and internet browsing seems to be faster.

UPDATE 08/28/10

I initiated a support chat with Verizon complaining about my slow DNS, and they sent me a new router. The replacement is a Revision E and the DNS query times are much better than the Revision D it replaced.

UPDATE 08/24/10

My wife asked if we could switch back to our old DSL service. She said that the internet has been slow ever since we got FiOS.

Further troubleshooting determined that DNS queries, when sent to the router, take 300ms+ to resolve. Local addresses (like my network printer) take 15ms to resolve. A query directly to either of VZ's DNS servers takes 12ms on average to resolve for most sites.

Unfortunately, the Actiontec insists on setting itself as the primary DNS server. I have entered the DNS settings statically into our Mac's network settings for now. This bypasses the Actiontec's DNS proxy and solves the issue. But this solution doesn't work for my Roku... it can only use DHCP and has been running quite slow since FiOS was installed.

UPDATE 08/20/10

My service was installed today. I had already pre-installed RG-6 "home runs" to my 2 TV's and ran cat5e to where I wanted the router to go. I also had a board mounted and ready for mounting the ONT in my basement.

The tech agreed to mount the ONT in the basement and made quick work of running the aerial drop from the pole to my house. To reach the ONT, he simply enlarged the hole where my old phone service entered the house.

He didn't have installation software with him that would work on my Mac, so he had to use his laptop to activate my account, STB, and CableCARD. Once that was done, the internet came on immediately and the STB soon after. It took about 15 minutes to activate the CC, and the TiVo works great with FiOS!!!

The tech was here for about 3 hours, start to finish. I am very satisfied with every aspect of the install.

So far, I'm getting 20Mbps down and 5Mbps up.

»www.speedtest.net/result/922350175.png

FiOS TV looks great. With the TiVo, I can set one tuner to an OTA channel, and the other to the FIOS version. Then I can switch tuners and A/B them. I can't tell a difference between OTA and FiOS. Much better picture quality than DISH Network, by far.

I'm not a big fan of the FiOS set top box in our bedroom. It works fine, but the guide leaves a lot to be desired. I guess I'll have to get another TiVo for that TV eventually.

FiOS Digital Voice is very loud, but clear. I had to lower the volume on my phone to get it close to where it was with my old service.

----------------------------------------

I ordered the FIOS triple play over the weekend. It is a 2-year contract for $89/month. The $108 total monthly cost is their estimate after fees and taxes. I'll update it once I get my actual bill.

For phone: I chose FIOS Digital Voice.

For Internet: I chose the 15/5 package.

For TV: I chose the Prime HD package.

I have a TiVo hooked to an HDTV and an SDTV, so I need a Cable Card and a SD box. The website didn't have the option to select a CableCard, so I initiated a chat. The chat representative told me CableCards cannot be ordered online, but that I can call once I get my confirmation email and have it added to the order. He told me to select "No equipment" for that TV. Once I got my confirmation email I called the number provided, and talked to one of the most helpful customer service agents I've ever talked to. I told her that I was calling to add a CableCard to my order. Because I selected "No equipment", she was able to easily add the CableCard to my order. She acted surprised that the CableCard option wasn't offered online, and went over all of the specials/promotions that were available to make sure I knew about them. At the end of the call, she mentioned that my SD box was free for 1 year. When I told her that the website didn't mention that, she said "I know... I just fixed that for you."

member for 5.4 years, 199 visits, last login: 10 days ago
updated 19 days ago

Comments:

Review by benjamin See Profile

  • Location: New York,New York,NY
  • Cost: $50 per month (12 month contract)
  • Install: about 5 days
Good "First-rate reliability, excellent speeds and latency"
Bad "Not inexpensive, especially when unbundling or with basic TV packages; installation will take the full scheduled window"
Overall "The best available service in the city, worth the price"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Vonage
·BroadVoice
I was the first person to get FiOS installed in my building and I haven't looked back since. Not only are the speeds as good as advertised, but the network has been extremely reliable since installation about 18 months ago. There isn't much to add, except that latency varies but is usually acceptable.

I should also note that my installation was done with standard coax (cat5 from ONT to main box, then coax to modem), which works fine even for the upgraded speed options (except for the very top ones). At the time I got service, this was the only option. Installation took a long time but, in my case, was done meticulously.

Highly recommended. If you want or need a premium TV package, you can get a great deal on bundled services, too.

member for 13.3 years, 3290 visits, last login: 3 days ago
lodged 21 days ago

Comments:

Review by JohnDoe232 See Profile

  • Location: Staten Island,Richmond,NY
  • Cost: $110 per month (12 month contract)
Good "Speed, latency, no caps"
Bad "reliability "
Overall "barely worth it anymore"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been a FiOS subscriber in NYC area for at least 5 years or so, most of the time it was extremely enjoyable experience - the download/upload speeds were great (the upload speed is unmatched by any cable provider), the latency/ping times were very low and the connection was relatively stable. I had no issues with playing games, downloading large files or even watching streaming movies from providers such as Amazon, Netflix or Twitch.TV.

However, during the last year and especially during the last 4-5 months the Verizon's quality of service has seriously deteriorated - the connection became less stable, I started to have problems with watching video streaming content (especially from Netflix and from Twitch.tv) at their maximum quality on my PC devices (surprisingly the portable devices still streamed at decent quality without any serious buffering). Speedtest.net's results were mostly fine, I've also called several times and Verizon tested my line from their end (unsurprisingly they couldn't find any issues), they exchanged my hardware (the crappy Actiontec routers) several times, so did I (I use different WiFi access point connected to Actiontec's router because Actiontec's routers have pretty crappy Wi-Fi part with very low signal strength). Nothing was really solved.

Even worse - I have recently started experiencing random disconnects almost every day at around same exact time (about 2:00-3:00 AM EST) where the Verizon's Actiontec router would drop connection and get stuck on "Waiting for DHCP lease" anywhere from 15-30 minutes up to couple of hours. I tried to reset/reboot the Actiontec router again, it obviously didn't help. In an addition to this Verizon has greatly increased their spamming campaign, spamming me every single day with offerings for higher FiOS speed tier as well as their crappy "Redbox" streaming movie service, both through e-mail (which can be easily blocked) as well as through programming guide on each TV receiver (which cannot be turned off/blocked). I am really, REALLY getting fed up with all of this and is already willing to switch the service to TWC (even though they aren't much better and their upload speed is significantly slower), unfortunately my contract still hasn't expired yet... As soon as it will, though, I am definitely switching because Verizon has completely stopped treating their FiOS service seriously (as evidenced by their unwillingness to expand this service to any other location outside of their current FiOS service areas).

member for 22 days, 1 visits, last login: 18 days ago
updated 22 days ago

Comments:

Vztechjoe

@optonline.net

Wifi

If you have an iPad or iPhone, download the wifi analyser. It will show you all the wireless routers nearby. You may be having a conflict with other routers on the same channel. There is a known issue with Cable Wifi signals. Log into the FiOS router and change the channel to the least congested channel and make sure to check off the box that keeps the channel after reboot. Try and stay away from 11, 6, and 3
JohnDoe232

join:2014-03-26
Reviews:
·Verizon FiOS

Re: Wifi

Nah, the problem with Actiontec's router suddenly losing WAN connection has nothing to do with WiFi... Same goes for Netflix and Twitch.tv - very often I get "buffering" or reduced bitrate even with PC connected to Actiontec router using standard network cable... It's just horrible routing and bad maintenance of their hardware - all they care about is adding dozens of "dummy" channels into my TV receiver's programming guide with Ads for "faster FiOS for extra $xx/month".

VashTS

@bhn.net

Re: Wifi

Well if its dropping at 2 Am then it might be them doing system stuff on the back side. Unless that happens at any other point any other time if day then I would say system stuff on there side. Change the DNS in the router that does make things go faster. As for Netflix u should know the issue is not with Verizon if you read anything thats posted on this site. I never had an issue with Twitch. Like Vztechjoe said if ur wireless it might be a ch issue. That happens to everyone everywhere at some point. If still having issues call and get a new router. Its free and it just might be a bad router. IF U get tech support who has no idea what there talking about then hang up and call back and get a better one. Its a pain but it works.

Review by cotm See Profile

  • Location: Stephens City,Frederick,VA
  • Cost: $120 per month (24 month contract)
  • Install: about 1 days
Good "awesome bandwidth and not a single hickup in a week. unlike comast"

The Fios Speeds can't be matched . My Installer was very knowledgeable . Attention to detail superb.
the price includes DirectTv with a HD package...

member for 8.6 years, 327 visits, last login: 25 days ago
updated 25 days ago

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