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 Review by Tex Longhorn 
member for 12.3 years, 5587 visits, last login: a few hours ago
lodged 2 days ago
 Luckenbach
 $132 per month- (24 month contract)
 about 14 days "Super Fast" "nothing"
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Price is for cable, landline, and internet. With promotions, I'm paying aout $50 less than I did with RoadRunner and my speeds are 3-4 times faster.
Hope I don't have to move to an area where there isn't Verizon Fios.
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 Review by SparkChaser
member for 12.9 years, 5411 visits, last login: a few minutes ago
updated 5 days ago
- Downingtown,Chester,PA
- $180 per month
- (12 month contract)
- about 7 days
- "Service seems consistant"
- "Set top boxes, loose copper line"
 "Addition of TV and package deal made the difference."
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Update 5/17/2013
Cost still too high, if it was up to me TV be gone in a minute and phone soon to follow.
The speed is good, as is consistency, but the cost is too high.
Update 6/28/2011
Cost remains at $170.
Speed is fairly consistent 25/25.
STB DVR is has low capacity.
Happy with the service would like a lower cost.
Nothing has changed, I still think the cost is too high and I am looking on what I can do to reduce it.
Update 05/21/2009
New STB firmware improved the picture quality and I would rate it as good to excellent.
The internet has gone down a couple of time the longest being close to a day. Other than those it has been consistent. The speed is always at 20/5.
Update 11/16/2008 New and improved TV HA!!!
the latest upgrade from VZ to the set top DVR made a great picture quality bad. It was better with Comcast. Hope they fix it soon.
Update: 9/28/2008 New Install
Decided it was time to give Verizon another chance. I ordered the package with 20/5, telephone and TV and a HD DVR.
They appeared to have made good progress in the past 18 months. I had the ONT still installed from previous install which made it easy for the tech. The internet came right up as did the TV. The Actiontec router is still a bit of a beast but better than before. It's wireless is still not good and I have installed the Linksys in it's place. Internet speed is consistent, though for normal browsing I don't see any difference from CC.
TV quality is better than Comcast, particularly on HD.
Don't use their software to optimize. DSLR tools will get you better performance.
Account creation worked first time without any CS person. (change from first try)
Email works, not sure if it's reliable but so far it has been
Previous install:
Instalation was well coordinated with about 4 weeks from order to install. Install of ONT took about 3 hours with another hour to get the computer talking to Verizon. After that, connection was reliable. Verizon email is a nightmare. It took several days to get it set up due to password problems. After that, it didn't work reliably for the entire month I had it.
Customer service was pleasant, non-English speaking as a first language but communicated well. There seemed little they could do to solve email problems and finally suggested that I should be using MSN or Yahoo.
I cancelled FIOS and kept Comcast.
UPDATE:
In reading the forum, I see that my decision was correct. Still email problems and still customer service problems. In looking at the latest prices there is nothing to be gained from switching except getting locked into a year contract. If they would lower their phone rates as a bundle, I consider a switch. as it looks right now, I'll probably go with CDV.
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Review by ScruffyTheJa
member for 254 days, 4 visits, last login: 5 days ago
updated 5 days ago
- Jersey City,Hudson,NJ
- $55 per month
- (24 month contract)
- about 4 days
- "Getting advertised speed. Installation was smooth"
- "There was a billing error, but it was resolved with little hassle"
- "Very happy so far"
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Services: FIOS Double Play - 50mbps down / 10mbps up + Select HD Cable
Price: $45/month + $7/month set top box rental.
I initially only wanted internet. However, using Verizon's build-your-own-bundle tool, I found out getting internet + cable was cheaper than getting just internet by itself ($45/mo vs $70/mo before taxes and fees). Verizon also waived all setup/installation fees and threw in a $100 Visa gift card. There's a $7/mo set top box rental fee, but it's still cheaper than just getting Internet.
Installation was fairly straightforward. I scheduled the installation for 1pm - 5pm. The tech arrived at 1:30 and finshed at ~6:00. He initially had some trouble finding something related to the cable connection, but he was able to find it eventually. FIOS comes with a free wireless router, but I told the installation tech I wanted to use my personal router and he hooked it up to the modem for me.
My first bill was much higher than expected: $80 before taxes and fees. When I called customer service I had to provide proof that I was offered $45/mo for the services I was getting. As it turns out, I was being charge for 75mbps/35mbps, even though I ordered 50mbps/10mbps (because that was the fastest speed available to me when I ordered), and my bill even said 50mbps/10mbps. Once that was cleared up Verizon updated my bill.
Note: I haven't had to contact tech support yet.
Comments:
 | | you sure 50/10? you mean 50/25? I never saw a 50/10 with FIOS. | |
| | | | Re: you sure Yes, I mean 50/10. That's the speed I paid for and that's the speed I get in multiple tests. I've seen 50/25 advertised on the site, but 50/10 is the fastests speed available to me. I don't have an explanation beyond that. | |
| | | | | Re: you sure You probably live in a VDSL2 building, and you have a modem, and a router off of an MDU. | |
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 Review by Fishead1
member for 12 years, 6142 visits, last login: a few hours ago
lodged 5 days ago
- Bronx,Bronx,NY
- $82 per month
- (24 month contract)
- about 7 days
- "Very fast very stable connection so far.Only had it for a week so say tuned."
- "No News server.If you want news groups you'll have to subscribe to an outside source."
- "I love it so far."
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I was a loyal Optimum Online customer for a long time and I loved the speed that was available.Going from 56k modem to 10 mbps down and 2 mbps up was like a big leap in online speed.
But I've also had a lot of problems in my building with the connection over the years.I had a new line run to my apartment because the one that was there had damaged shielding.I've had off and on dropping of TV channels,or TV stops responding and then reboots,phone drops out,lose internet connection.Techs have been out here numerous times as there have been other complaints from people in the building.They fix it and it works for a while then it starts all over again.
I figured if I can get FIOS and at a good price I'd jump at the offer.I was offered 50/25 ,phone ,and Prime TV package.I didn't get anything fancy with the TV package.No DVR,no multi room setup.I don't need all the channels as I don't watch much TV or movies.Prime package gives me enough of what I want.
Ordered online and then had problems verifying my identity.Had to fax them my no drivers photo ID which they couldn't read at their end.Went to one of their stores and had them fax my photo ID.They rejected that one too.So a young guy that worked in the store said to let him try.He made a color copy of my photo ID and sent that and it was accepted.
I was then in contact with a person to process my order .He went over the details and was trying to sell me a bunch of add ons to drive up the bill.I told him I don't want all the crap just what I ordered.
He then said I needed to put up $250 security because I didn't have a credit record.(I've never had a credit card).I would get that back in 12 months.I wasn't expecting that.
I also got an e-mail about the first bill being just about double because the want one month in advance.Its frustrating that you find this out at this point of the sale.
I've only had a few weeks so I can't really say much but so far so good.Connection has been pretty stable and the speeds have been consistent so far.
Will give an update in the future when I find out whats good and whats bad.
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Review by cadeted
member for 3.9 years, 117 visits, last login: 5 days ago
updated 6 days ago
- Norfolk,Norfolk,MA
- $130 per month
- (24 month contract)
- about 14 days
- "Connection always up; excellent speeds"
- "Latency to some sites/servers fluctuates"
- "Can be pricey and they upsell constantly; overall good service/value"
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Speeds 75/35; install was easy as house already had the equipment installed, they just delivered modem and turned on. Received a refurb actiontech modem, but had it replaced with newest revision within a month of two (persistence paid off). Overall painless process without the new install, service has been reliable and speeds consistent.
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 Review by obeythelaw
member for 10.1 years, 4540 visits, last login: a few hours ago
lodged 6 days ago
- Bayonne,Hudson,NJ
- $105 per month
- (24 month contract)
- about 7 days
- "Ordered online and install was on time; speeds are as advertised; picture quality is awesome"
- "There was a small billing error but they took care of it"
- "I have multiple choices for Internet, TV and Phone but Verizon Fios seems to be the best at all three"
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I have had Directv for a few years. Never had a problem with them. I had Internet through Cablevision. Never had major problems with them but would notice some slow downs at peak times. I had telephone Voip with Vonage. It was starting to get expensive but didn't have any other options. Then Verizon Fios came to town. I opted for the triple play and got the Extreme package with a Showtime and HBO bundle, 50/25 Internet speeds and telephone service. The install went smooth but took about 6 hours. When I signed up I got one whole home DVR and one HD box. The installer brings an old DVR box and I tell him I want the newest 7xxx series. He says he doesn't have any on the truck and this is what is part of order. Not that happy since the box is slower and doesn't allow for a 16:9 HD guide. Looks pretty bad on my 55inch Samsung. So I call up Verizon and they say go to a Verizon Fios store and swap the box. Did that, but in doing so the rep removed my free DVR for 12 months fee! When I got the bill, the billing rep didn't believe me because she couldn't see the original order. I had to fax my order showing that I got the 12 month DVR fee waived. It was eventually adjusted.
My Internet speeds are great no matter what time of day. Nothing to complain about that. The phone is also good quality.
The picture quality is excellent and to me, beats what I had on cable many years ago and even beats Directv by a small amount. Directv picture quality is great but SD on directv looked grainy but with Fios even SD picture is very good on my 55 inch. I like the Fios guide. I wish there was a way to hide SD duplicates in the guide but when it comes to quality, it really can't be beat. The DVR itself is good. I actually feel like the Directv DVR is a bit easier to use and feels less "clunky" but after getting used to it, it's not that bad. The guide is fast which is a plus.
Overall, I'm saving about $1,000 a year with the bundle with Fios. Can't complain about that plus I'm getting faster speeds and excellent picture quality.
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Review by ClearToLand
member for 10.4 years, 1428 visits, last login: 3 days ago
lodged 6 days ago
- South Plainfield,Middlesex,NJ
- $70 per month
- (24 month contract)
- about 90 days
- "$70 Triple-Play Price for 24 Months; 15/5 Internet; Free DVR for 12 Months"
- "Billing $5 Too High & Hopeless Trying to Get Corrected; Telemarketers!"
- "Great Deal For the Money!"
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It appears that sometimes the ONLY way to get a good deal is to cancel. Then, actually follow through if you have to, i.e. Comcast -> FiOS in my case. I've had 2 POTS Copper lines since 1977, voice and modem/fax. Initially I was told I could move 1 to FiOS and leave 1 on copper - on installation day, they changed it to "Both or Nothing"! I wanted to transfer my modem line number to my cell phone, so we had to reschedule. I was also told, by a manager, that I would get Channels below ~20 without a STB, in NTSC - FALSE! I got nothing on my multiple old ReplayTV 5XXXs without a STB, or as I choose, a Magnavox DVDR w/HDD (NTSC, ATSC, QAM). I *DO* get at least 20 channels in ClearQAM on my new HDTVs and Magnavox DVDRs. Besides the bill starting out $5 too high and no matter how much I call it never gets corrected, telemarketers started calling the first day I had FiOS Phone. I've had an unlisted number since 1977 and got very few telemarketing calls. With FiOS, I get ~10/day. I blocked a few (up to 10?) on the website and when I bought a Panasonic Cordless Phone Package, I was able to block up to 20 more. FiOS blocks don't ring at all; Panasonic blocks ring once. If I could renew @ $79 (per their current ads) I'd be happy, but $110 is a steep jump. We'll see what happens.
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Review by bsangs
member for 10.7 years, 820 visits, last login: a few hours ago
updated 9 days ago
- Montclair,Essex,NJ
- $158 per month
- (24 month contract)
- "Picture, speed, installation, On Demand, selection, reliability"
- "DVR picture hiccups can be annoying"
- "Great internet service, TV side is serviceable"
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UPDATED 5/13/13
That didn't take long. Not sure how many times I'm going to fall for Directv's promises only to be disappointed. (My wife insists that better be the last time.) Anyway, back with FiOS for everything after another round of buggy DVR, signal loss and other issues with Directv for three months. I will miss the 5-tuner capabilities of the Directv Genie and hope that FiOS gets on the ball with their server.
UPDATED 4/23/13
Well, made the change back to Directv because of the free equipment offer PLUS free MLB Extra Innings and free NFL Sunday Ticket. Still keeping FiOS on the cheapest TV plan - the Select Plan ($74.99) - since I have a lifetime free DVR and since the internet and DV itself still costs that much alone.
Directv's 5-tuner Genie DVR is a tremendous improvement from anything FiOS offers. It has five tuners. Coupled with another DVR that gives me 7 tuners. Also, Directv charges much less per TV than FiOS. With Directv I have two DVRs and three Genie clients boxes - which costs only $6.99 per TV - plus the fee for the first one is waved. That's a total of $27.96 per month. Similar set up with FiOS costs $47.96 - and would be $67 if not for the lifetime DVR. (Directv does charge a weird Advanced Receiver Fee of $25, however you can save $15 per month off that when you sign up for auto pay.) Now we'll see if I end up regretting this switch back when the next storm rolls through.
FiOS internet still has no equal however. Still on the 50/35 plan and still getting speeds around 60/40.
UPDATED 1/26/13
OK, the DSL Reports system manager wants me to update my original review. Here goes.
-- Still have FiOS, even though I've sampled DirecTV during the last year as well. The best thing about FiOS remains its reliability. It is rock solid. Even during Hurricane Sandy, when we lost power, the FiOS never went out, until the backup battery died.
-- The DVR's have been greatly improved since I originally joined in 2010. Faster, better looking, larger HDs, ability to connect an external drive. The interface - now 1.9.1 is much better than the old 1.8 interface.
-- TV picture remains pristine and although FiOS doesn't offer some HD channels that people clamor - whine - for, it carries every one I enjoy watching, save for CBS SportsNetwork.
-- Also upgraded internet speed to 50/35, although it measures more like 60/40 at most times, which is great.
-- Multi Room DVR service works great, although what can be annoying are audio/video dropouts when watching a program from a different DVR. It is quickly remedied by rewinding the program, but still, it's bothersome. (Doesn't happen all the time though, which is weird.)
-- Recent software update to DVRs has improved the interface speed. For a while there were some issues, but all appears to have been fixed (knock wood).
-- Only wish there would be more HD offerings for sports subscriptions. Still limited when compared to DirecTV, which is the only reason I'm leaning toward going back to DirecTV when baseball season starts.
-- Also in our area, the Ultimate package includes every premium channel - HBO, Cinemax, Starz, Showtime, TMC, Epix - which is a steal if you're into those channels.
-- My monthly price includes three DVRs - one free for life - and a free SD STB, also included free for life with the package I originally received. DVRs run $19.99 per month for the main MRDVR and $16.99 for regular DVRs. (HD STBs - non-DVR - are $6.99.)
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Review by old_wiz_60
member for 7.9 years, 2335 visits, last login: a few hours ago
updated 16 days ago
- Bedford,Middlesex,MA
- $165 per month
- "Stable Connection, good speeds, good quality TV, good Tech Support."
- "Billing Service abominable,but can be corrected with patience."
- "FIOS has been very stable for over two years with no technical issues."
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I have had FIOS for 1 year now in Bedford Mass. I was an early adopter. Installer was not familiar with my MAC, but I handled that part of it. I have only lost the connection once or twice and that was due to local power failure that left the entire neighborhood dark. I have not used tech support at all, so my rating for tech support is a guess. I have the lowest tier, 5MB, which was fine since I was on dialup. I have the dlink 624 router. Their website said it would not work wireless with a MAC, but it worked just fine. I suspect they say this so they don't have to try to do tech support. I don't use the verizon e-mail or their 'verizon central'. A little confusion on the install, they did it in two days, first day installed wire and the box outside, 2nd day inside. I ordered via web.
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Updated 12/11/07. We upgraded to triple play with FIOS TV on 12/3/07. Interesting setup, needed new router (which they provided) since the schedule is received via the net. Saved a bit of money due to triple play (had Comcast before for cable). They were late arriving, but did call, and techs apologized and said other install went over expected time. Contrast to the original install, the techs knew more about the system (which isn't surprising as they've had time to learn the newer stuff). FIOS Tv runs fine, at least as well as Comcast, and we get more channels for lower price. No problems since install.
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Update July 25, 2008. Now we have billing issues. In May, they raised the price of the internet connection by disconnecting and reconnecting, ignoring the fact we signed for two years. (Billing tried to fix it, but apparently they can't.) This apparently caused rest of system to think we no longer have the triple play. Our monthly bill went from $ 138 to $ 180! I'm now planning to dump FIOS TV; it's not worth the new prices. The billing people try to help, but they are stuck with a computer system that is hideous. FIOS TV is now $80 per month, where before it was $62. I can't figure out how they can get away with raising prices after agreeing to keep the price for 2 years!
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Updated July 28. After speaking with a Verizon rep they told us the billing system is known to screw up like this. They apologized and told me they would issue a credit and it will be correct next month. I'm happy they can correct the billing - the service is great otherwise.
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August 25, 2008. Not surprisingly, the Verizon billing is STILL screwed up! Despite repeated calls and "promises" to fix it, Verizon is unable or UNWILLING to fix it. Our bill should be 141 per month according to the Verizon reps, but this time it is $169. They are simply unable to fi x the billing system and I am getting very very tired of having to call them EVERY SINGLE MONTH to complain. The billing people TRY to help, but they are totally stuck with a system that . I guess it is time to finally file a formal complaint with the State public utilities. Verizon is simply unable to fix their own errors, or unwilling to do so.!!!!!
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September 8, 2008. We checked with Mass Department of Telecommunications, and they said to write to Verizon first, so we did that and got ahold of a supervisor who said the only way to fix the problem is to do a new Triple Freedom package. He went ahead and entered a new package. Today I get a e-mail from Verizon stating that we haven't accepted the TOS for our new package. I did this then re-read the mail from Verizon and found out that the new plan was for a ONE year contract, where the orignal plan signed in November 2007 was for TWO years. So Verizon has again managed to screw the billing. We're also going to be billed "partial month" for service change, which usually is not well pro-rated and costs more than it should. On top of all this, due to the disconnect/reconnect (again) we got a SALES call from Verizon trying to get us to 'come back' to Verizon! It is so sad, because when you talk to the Verizon people they REALLY TRY to help, but unfortunately they can't really fix the billing system. It is so frustrating since the service itself has been so good; phone, internet, and TV have all been top quality. We expect more hassle with Verizon to keep trying to get the original contract price and period, but I suspect we will just wait for next month's bill and go to the Department of Telecommunications and file a formal complaint.
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Update 9/15/08...Well, Verizon's Customer Advocacy people called us after I complained to Mass Department of Telecommunications (public utilities) and e-mailed two contacts provided here via IM from two Verizon friends or employees. I explained the situation, and they understood my point of view perfectly - I had a two year contract and they should honor it. Next a supervisor from billing called, and said that it is impossible to get the two year contract anymore, but instead they would give me the one year contract at the original two year price and then a credit so I'd pay that price for 2 years. They fully understand my reasoning, especially when I pointed out that if I was a contractor for Verizon and tried to get out of a two year contract they would never let me get away with it. They promise my monthly bill will be no higher than it should be for the term of the original contract. Our monthly bill goes out this week, so it should be interesting. I'm expecting to have to call them a few more times until the billing settles down. I suppose it's acceptable, but it just sounds like the billing system is causing them so much trouble. Why can't they fix it? I'm certainly not the only person having these troubles. The Verizon reps have all been polite and helpful and do their best, but it's sad to see they can't simply fix their billing system.
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Updated 10/20/08. Surprise? Despite promises from Verizon that my bill would be no more than 141, this month they charged me for $168! Verizon is very good at appearing to care, but in fact they really don't want to fix it. Despite complaint to public utilities, e-mails to various Verizon executives, they are overcharging and we have to call every **** month and argue with them again and again. If there was a workable alternative I would dump them in a heartbeat. Comcast is available, but they are probably no better or worse.
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11/11/08. Finally they have the billing straight. It only took from July to November, numerous phone calls, numerous e-mails, and not one but two complaints to Mass Departent of Telecommunications and Energy (public utilities). sheesh.
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11/3/09. Billing has been correct for almost a year now. However, I'm running out of the 'introductory' price, so I don't know if it will go up soon. The connection continues to be stable, good speeds, and TV works well.
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1/21/10. The HD SetTopBox died yesterday. It would go off, then come back on blank, then restart itself then work for a few minutes, then die again. Did live chat with Verizon Tech Support agent Eva in Texas. She sent a reset and all seemed well. Half an hour later it died again. Back to live chat and got Eva again and she said we'll just send you a new STB and you should receive it Friday. Received the new STB this morning (Thursday) and installed with no problem, used the web based self install page, entered the code and it ran for 10 mins or so and now all is well. The new STB is a little different, but works fine. Very happy with the Verizon Tech Support.
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4/25/2010. Price increases have now raised the monthly bill to $ 165. It went up $18 in just one month. Unfortunately there was no new features or anything, just a higher rate and an invitation to log on to their site to look at new and exciting options (which of course are not free). I'd try to drop some options, but that would probably send me back to billing hell.
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11/30/2010. We are receiving messages from Verizon saying that our 2 year contract is up and inviting us to renew it. While we're happy with FIOS, we also know that if we want to change anything while under contract it will be a terrible mess in billing so we will probably just leave it alone and not renew.
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06/21/2011. Our router died; no lights at all. Called Verizon and spoke to support and they shipped a new router; no hassle and no difficulty. It arrived in 4 days, but to be fair we called on Friday afternoon amd it arrived the following Tuesday. Replaced the router and re-configured but didn't use the Verizon assistant since I'm on a Mac. The router has been fine since then.
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09/21/2011. No issues since replacing the router. We're considering reviewing our account and options viz TV packages, but don't really want to go to the hassle.
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04/23/2013. Bill shock today..Our monthly fee, in one month, went up $21. We've decided to cut some of the programming, but trying to do it via the Verizon web site is extremely difficult - they have huge web pages with large type and graphics and you can't view the whole page even on a 24" monitor. We were partly successful, but were not able to do everything we were trying to do. We had the Verizon chat person helping us, but we lost the connection to chat 3 times and the third time we got a different person who had no idea what was going on. We will have to try to call them tomorrow to fix it. I HATE having to call Verizon - it is a huge pain to reach the right people and then to get them to be willing to actually help us.
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Updated 05/03/13..Downgraded to fewer channels and cut the movies out. We thought of upgrading the internet connection to 25 mb, but found out that's only available if you have a higher tier TV service. I think they don't want people to switch to watching tv via the net since they want people to pay high prices for TV. Also wondering how soon they will start capping the internet; they don't want people downloading movies from iTunes or Amazon Instant Video since that means they will not be buying pay per view movies from Verizon. They did move us up to 15 mb tier, but it's turning out to be very unstable. We have to reboot the router at least once a day. Maybe the old router just can't cope with the load?
Comments:
| | Verizon FiOS Once the contract is up just place a new order without a contract since Verizon is now contract free | |
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Review by Super Chief
member for 8.7 years, 3453 visits, last login: a few hours ago
lodged 17 days ago
- Chesterfield,Chesterfield,VA
- $165 per month
- (24 month contract)
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Have TV, Phone and Internet and am satisfied with the service.
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