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Virgin Media page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 23 reviews (6 good) (9 bad)
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Review by resolent See Profile

  • Location: undisclosed location
  • Cost: $65 per month (24 month contract)
  • Install: about 7 days
Good "High speed fiber optic connection ~100 Mbps"
Bad "Poor technical phone support"
Overall "The only real option for domestic 50+ Mbps in the UK"
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Was using Telewest Broadband when they were taken over by Virgin Media, and most recently switched to their VIP50 package at ~£100 per month including unlimited UK calls and ~100 cable TV channels including some premium.

Install was reasonably quick and painless but took several months for Virgin to deliver consistant speed of more than 30Mbps.

Automatically upgraded to 100 and then 120Mbps service at no extra charge.

Occasional problems with packet loss and massive speed losses sometimes cause gaming and VoIP problems, and technical support call centres based in Asia are frustrating, especially when the information they give is inaccurate or just plain wrong.

A severed cable one winter caused complete loss of all services and no technician was sent for nine days.

Overall experience and value is good but delays are frustrating when there is a problem.

member for 1.3 years, 10 visits, last login: 21 days ago
lodged 1.3 years ago

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Review by krisso See Profile

  • Location: undisclosed location
  • Cost Contract price not specified. (24 month contract)
  • Install: about 10 days
Good "not bad speedwise and tech.support"
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First wanted to go for BT.didn't have a phone line so would have to pay £120 connection fee(back in 2007).after an hour spend in telephone-cell finally girl on the other side asked for my bank details,then we've lost connection.any way Virgin connected me for free,got phone line and broadband with them.£29 a month unlimited download »www.speedtest.net/result/2232221602.png arround10mb/s,and some free calls not exactly sure when.they ok,just once had the problem in the last 5years.broken my modem and had to wait 10days for new one.to be honest it was more courier's company foult(MyYodell-avoid them)-lady from Virgin send that on this same day,just the driver didn't know how to press the bell(10days),but it,s Virgin decision to use this company.but overall i am pleased with my provider

member for 1.8 years, 0 visits, last login: 1.8 years ago
updated 1.8 years ago

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Review by Mcbosher See Profile

  • Location: united kingd
  • Cost: $40 per month (12 month contract)
  • Install: about 5 days
Good "I get the speed i pay for ... stable too"
Bad "20 per month for 10Mb unlimited"
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Happy with virgin ... have used them since cable 1st come to uk as Nynex ( bought out so many times )

member for 3.1 years, 14 visits, last login: 2.9 years ago
updated 3.1 years ago

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Review by RogerPang See Profile

  • Location: Escondido,San Diego,CA
  • Cost: $40 per month (month by month)
  • Telco party AT&T
Good "low monthly cost, mifi device handy"
Bad "sloe connection, very poor tech support"
Overall "It's a loser"
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I use the Mifi2000 to connect. The speed is always less than 300Mbs and
usually more like 39Kbs. I started the service in December 2010. The
device quit working February 2011 and tech support messed up delivery of
a replacement 4 times. They would say it was on the way, but then no
delivery. Talk to someone else same story...it's on the way! When my
month runs out, so am I.
,

member for 3.4 years, 2 visits, last login: 3.4 years ago
updated 3.4 years ago

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Review by colctl11 See Profile

  • Location: CO2 7RJ
  • Cost: $103 per month (12 month contract)
  • Install: about 4 days
Good "100 meg rocks, especially with the 10meg uplink"
Bad "I hate the obligatory Super Hub as I'm stuck with it"
Overall "Great"
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UPDATE 23/12/2010

Now on the 100meg service and finally have a decent upload speed of 10meg
The download mostly works at the advertised speed and the upload rattles along at about 9meg but I'm not complaining.
Had the service fitted on Wednesday 15/12/2010 and it worked fine until last Monday when the Super Hub fell over, two engineers were out at my house within one and a half hours, swapped over the Hub and it still didn't work. Seems to be a problem with the new Super Hubs not getting a public IP address, a firmware update is on the cards as I'm not the only person that's had this problem.
Talking about the Super Hub, I hate it as I'm stuck with it as it contains both the cable modem and router in one box. I'd rather choose my own router more tailored to my specific needs.
After the install neither my slingbox or any of my VOIP adapters worked even after setting up the port forwarding on the hub, took me five days and a lot of poking around to get them up and running.
Otherwise, the service rocks !!

50meg (53,000Kb/s down , 1,750Kb/s up) rocks, and at 9 quid more than I was paying for the 20Meg** service and with installation cut from 50 to 35 quid and a free N-series (WNR2000) router and N-series USB laptop adaptor thrown in for free, who could complain!
Also currently no throttling after so many GB download/upload on this service!!

** the price also includes the HD V+box on the XL package and telephone service with 24/7 free local and long distance and reduced rate mobile(cell) & international calls.
I've converted 69 quid to the $ rate as $103.

You can see the speed test results below by clicking on the image to enlarge it .

Paul.

Attachments:
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member for 8.8 years, 438 visits, last login: 140 days ago
updated 3.6 years ago

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Review by (hidden by request)

  • Location: Purgato
  • Cost: $70 per month (12 month contract)
Good "Decent speed when it works and unmetered"
Bad "Bad asymmetry, unreliable service, regular drop-outs of up to 10 minutes, useless indian call centre"
Overall "Network needs fixing, poor return path, poor reliability"
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Connection Reliability is good, but suffers from regular drop outs during the day of up to 10 minutes at a time. Tech support is Indian based and utterly useless. Just occasionally you dial through to UK support personnel who do know what they're doing (unlike India). Indian support appear to follow a script regardless of the information provided to them.

I have been a partially satisfied Blueyonder Virgin user for many years. Although the service was terrible just after Virgin bought out BlueYonder, it was improved markedly although it has some serious congestion problems and the upstream is particularly poor. Recently since June 2010 there have been persistent reliability issues, these have stayed the same and amount to downtimes of between 3 and 8 minutes when the system will connect and verify to the ISP but the ISP appears not to be able to serve internet connectivity. This happens about 10 times per day. No amount of tinkering at the consumer end achieves anything and if you simply wait the 3 to 8 minutes, then internet connectivity is restored at the ISP end and everything continues to operate normally until the next downtime. After many weeks of analysis, the answer to the problem is simply to leave the system alone and to wait for the ISP's system to be restored.

(review was emailed from domain gmail.com)
lodged 3.9 years ago

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Review by citrusuk See Profile

  • Location: united kingd
  • Cost: $20 per month (12 month contract)
  • Install: about 7 days
Good "Connection is usually very reliable"
Bad "Technical often fail to listen to problems"
Overall "Connection of choice for this area"
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Virgin Media (Was NTL Cable) is usually the most reliable in the Huddersfield area.
Only have the 2MB package but speeds are good for general use, I do use constantly so would know when it went down.
Good value when you negotiate packages.
As an IT technician dealing with both Cable and ADSL throughout the area we generally see less problems with Virgin Media Cable.
Support quality has improved greatly since being taken over by Virgin.

member for 4.8 years, 55 visits, last login: 3.9 years ago
lodged 4.8 years ago

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Review by MoonWolf See Profile

  • Location: England
  • Cost Contract price not specified. (12 month contract)
Good "Reliable"
Bad "Congestion at busy times"
Overall "Works for me"
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Migrated to Virgin via NTL and I was originally with Cable and Wireless. Now on 20Mb which is fast enough for most of my uses, would like faster upload for flickr.

Recently moved from a set top box based modem to a seperate cable modem, very painless engineer turned up on time.

Also have to mention when the local council re-surfaced locally they damaged the cable Virgin fixed it fine.

member for 11.9 years, 1421 visits, last login: 2.8 years ago
lodged 5 years ago

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Review by ivangill See Profile

  • Location: nw62hl
  • Cost Contract price not specified.
Good "High Sync Speeds"
Bad "But miderable throughput and way overpriced for throughput"
Overall "Very poor vlaue for money"

The Adverts Scream about being fiber rater than copper and high connections speeds, but what is the point when the actual throughput to most websites and particulalry non port 80 traffic much slower than many lower cost and better value adsl copper solutions.

Recommend Bether.co.uk or o2 (same service different support).o2's £7.50 offering walks all over virgins best offering imo

member for 12.4 years, 143 visits, last login: 2 years ago
lodged 5.8 years ago

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Review by onechop See Profile

  • Location: bb10 1ub
  • Cost: $60 per month (12 month contract)
  • Install: about 7 days
Good "good connection no faults most of the time. good tech support."
Bad "i have a 20MB connection and more than often they shape your connection to 5MB a bit of a joke really."
Overall "good always on connection. but if you value your file sharing you will struggle with this."
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When connection speeds changed from 10MB TO 20MB they did not replace they old equipment. which caused slow lagging speeds. the model modem was ntl:250 to virgin:256 modem so if they give you an ntl modem DO NOT ACCEPT THIS and ask for a new model. and also thier billing can be a nightmare so keep an eye on your account. they have a habit of taking direct debits before they are supposed to.

member for 6.2 years, 4 visits, last login: 5.3 years ago
updated 6.2 years ago

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