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Virgin Media page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 23 reviews (6 good) (9 bad)
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Review by resolent See Profile

  • Location: undisclosed location
  • Cost: $65 per month (24 month contract)
  • Install: about 7 days
Good "High speed fiber optic connection ~100 Mbps"
Bad "Poor technical phone support"
Overall "The only real option for domestic 50+ Mbps in the UK"
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Was using Telewest Broadband when they were taken over by Virgin Media, and most recently switched to their VIP50 package at ~£100 per month including unlimited UK calls and ~100 cable TV channels including some premium.

Install was reasonably quick and painless but took several months for Virgin to deliver consistant speed of more than 30Mbps.

Automatically upgraded to 100 and then 120Mbps service at no extra charge.

Occasional problems with packet loss and massive speed losses sometimes cause gaming and VoIP problems, and technical support call centres based in Asia are frustrating, especially when the information they give is inaccurate or just plain wrong.

A severed cable one winter caused complete loss of all services and no technician was sent for nine days.

Overall experience and value is good but delays are frustrating when there is a problem.

member for 1.5 years, 10 visits, last login: 85 days ago
lodged 1.5 years ago

Comments:

Review by colctl11 See Profile

  • Location: CO2 7RJ
  • Cost: $103 per month (12 month contract)
  • Install: about 4 days
Good "100 meg rocks, especially with the 10meg uplink"
Bad "I hate the obligatory Super Hub as I'm stuck with it"
Overall "Great"
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UPDATE 23/12/2010

Now on the 100meg service and finally have a decent upload speed of 10meg
The download mostly works at the advertised speed and the upload rattles along at about 9meg but I'm not complaining.
Had the service fitted on Wednesday 15/12/2010 and it worked fine until last Monday when the Super Hub fell over, two engineers were out at my house within one and a half hours, swapped over the Hub and it still didn't work. Seems to be a problem with the new Super Hubs not getting a public IP address, a firmware update is on the cards as I'm not the only person that's had this problem.
Talking about the Super Hub, I hate it as I'm stuck with it as it contains both the cable modem and router in one box. I'd rather choose my own router more tailored to my specific needs.
After the install neither my slingbox or any of my VOIP adapters worked even after setting up the port forwarding on the hub, took me five days and a lot of poking around to get them up and running.
Otherwise, the service rocks !!

50meg (53,000Kb/s down , 1,750Kb/s up) rocks, and at 9 quid more than I was paying for the 20Meg** service and with installation cut from 50 to 35 quid and a free N-series (WNR2000) router and N-series USB laptop adaptor thrown in for free, who could complain!
Also currently no throttling after so many GB download/upload on this service!!

** the price also includes the HD V+box on the XL package and telephone service with 24/7 free local and long distance and reduced rate mobile(cell) & international calls.
I've converted 69 quid to the $ rate as $103.

You can see the speed test results below by clicking on the image to enlarge it .

Paul.

Attachments:
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member for 9 years, 438 visits, last login: 204 days ago
updated 3.8 years ago

Comments:

Review by citrusuk See Profile

  • Location: united kingd
  • Cost: $20 per month (12 month contract)
  • Install: about 7 days
Good "Connection is usually very reliable"
Bad "Technical often fail to listen to problems"
Overall "Connection of choice for this area"
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Virgin Media (Was NTL Cable) is usually the most reliable in the Huddersfield area.
Only have the 2MB package but speeds are good for general use, I do use constantly so would know when it went down.
Good value when you negotiate packages.
As an IT technician dealing with both Cable and ADSL throughout the area we generally see less problems with Virgin Media Cable.
Support quality has improved greatly since being taken over by Virgin.

member for 5 years, 55 visits, last login: 4 years ago
lodged 5 years ago

Comments:

Review by andyboro1965 See Profile

  • Location: undisclosed location
  • Cost: $22 per month (121 month contract)
Good "Always connected...never had connection down...Yet"
Bad "Poor speeds"
Overall "Better than what I was on"
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Signed up for Virgin Media XL (20MB) Pain to get working took 3 phone calls with a total time of being put on hold at 25 minutes the when up amd running have had a max speed of 7mbps but mostly between 2 and 4mbps which is way short of the advertised speed

member for 6.5 years, 0 visits, last login: 6.5 years ago
updated 6.5 years ago

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Review by jsportch See Profile

  • Location: tw80pl
  • Cost: $60 per month (12 month contract)
Good "when it's good, it's good"
Bad "technical support charged and USELESS. speed capping plain weird."
Overall "if you're comfortable with broadband, a good option"
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I've a 20Mb line that delivers exactly that. adsl2 an option but still copper-based with all the vagaries that entails. router blew up once and was replaced swiftly and efficiently. technical support really do not have a clue: i wouldn't be ringing them at a $ a minute if i wasn't sure my pc was turned on, connected,..etc. that said, the good outweighs the glitches. probably a nightmare for the beginner.

member for 8.3 years, 52 visits, last login: 6.7 years ago
updated 6.7 years ago

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Review by tony.cantlay

  • Location: New York,New York,NY
  • Cost Contract price not specified.
Good "Cost, relability, simplicity"
Bad "Customer support, rarely required, inflexible"
Overall "A satisfied customer of several years' standing"
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I'm surprised to see that you do not seem to have a review of Virgin.net, a fairly
large ISP in the U.K., part of Richard Branson's Virgin empire.

I have been with Virgin.net (and also Virgin for my mobile phone
service) for several years. I seem to have used every one of their
internet access schemes as my use of the connection has grown, from 'Pay
As You Go' and '24seven' dial-up services to a couple of their broadband
plans. I am currently upgrading from their basic broadband 'Plan Three'
(£14.99 monthly) to 'Plan Two' (£17.99), as the latter plan now
offers a 2 Mbps service.

I have always been pretty happy with the Virgin.net ISP service. It
seems competitively priced by U.K. standards, is a straightforward
no-frills, no 12-month contract set-up, and there do not seem to be any
hidden traps for subscribers. The connection is pretty reliable, and
when occasional general 'outages' arise, they are reported on the
Virgin.net website and dealt with in a couple of hours. If the normal
email service goes down, which happens occasionally, there is a
web-based service available to fill the gap.

My only frustration has been in getting individual support when needed.
This is provided free online, or for 25 pence per minute over the phone.
The online service is not always helpful, and one tends to get palmed
off with standard emailed answers, without the particular problem being
addressed. But perseverance pays, and repeating the query, or using the
phone support service, does eventually lead to tip-top technical
expertise being made available from experts who do actually care.

As I say, since the connection is mostly very reliable one would be
unlucky to need to use the customer support service much at all - in
fact the ISP recently withdrew the option of paying for support in
advance at a flat fee, as it was underused.

Virgin.net have a web page - »freespace.virgin.net/adsl.tech/ -
which gives the settings to use in conjunction with Dr. TCP to alter
one's MTU and RWIN settings, specifically for their service. In my case
this worked fine, and added a few Kbps to both my downstream and
upstream speeds (and I thought the latter was impossible!).

Overall, I would (and have) recommended Virgin.net to friends needing an ISP in the U.K.

(review was emailed from domain virgin.net)
lodged 9 years ago

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