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Review by hubbledeep 
Posted: 2.4 years ago
member for 2.4 years, 0 visits, last login: 2.4 years ago
 Decatur,Dekalb,GA
 $39 per month
 about 1 days
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TC was on of the most professional and knowledgable Customer Service/Technical Support Professionals I have ever worked with regarding connectivity issues with my new laptop! He demonstrated his expertise by helping my to quickly gain access to the internet! Because of him, I have enhanced my speed, and will remain a loyal, lifetime Atlantic Nexus customer! Thanks TC! Keep up the great HARD work!!!
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Review by billybob53
Posted: 2.5 years ago
member for 9.2 years, 61 visits, last login: 1.2 years ago
Alpharetta,Fulton,GA
$40 per month (6 month contract)
about 1 days
 BellSouth
 "Great service, they know what they are doing, they speak English"
 "None"
 "The best I've ever had"
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I've been very happy with Atlantic Nexus since starting with them about six months ago. The switchover from Earthlink was instant and flawless. I recently had some occasional erratic connections and after my third report they sent their technician out to my house because 'it shouldn't act like that'. After looking at everything he found an obscure problem in a defective connector which immediately fixed the problem. Although the connector was mine, he replace it and the problem went away. No charge for the service call. Any other provider would have tied me up for hours on the phone and had me reboot my modem until hell froze over.
In addition, the upload and download speeds I consistently get have been triple what I got from EarthLink for about the same price. These guys are great. I have their 3 meg DSL service.
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Review by DJEpoch
Posted: 2.6 years ago
member for 6 years, 19 visits, last login: 1.3 years ago
Atlanta,Dekalb,GA
Contract price not specified.
about 7 days
BellSouth
"Excellent speed, great service"
"Relies on BellSouth for connectivity"
"Should have switched to Atlatic Nexus years ago!"
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Having been a long time Mindspring/Earthlink customer I was hesitant to make a change to another provider, but after repeated calls to Earthlink tech support about the dreadful speed of my "high-speed" PPPoE DSL line (usually 500 kb download - paying $50/mo) and no improvement, I hit DSLreports and started searching providers in the Atlanta area. When I got to the reviews for Atlantic Nexus, I was surprised to see an almost universal chorus of good reviews. Next day I called them and spoke with one of their techs about my DSL service (and less than a 5 minute hold time! Never saw anywhere NEAR that kind of response with Earthlink!).
He said up front that while they could not guarantee they could boost my speed, they would do their best to work with BellSouth to get my line optimized. The tech spoke English as a primary language (nice! didn't have to keep telling him to repeat what he last said!), was able to answer all my questions and asked specific questions of his own to make sure he understood my situation. I had two weeks left in my Earthlink billing cycle (they would not disconnect me early.. said it had to be on the last day of my bill!) so Atlantic Nexus sent me a new modem in advance of the changeover. The scheduled changeover day I got a call from the BellSouth tech doing the work saying "You're good on your new provider." I hooked up the modem, one quick call to tech support (answered on the 5th ring!) to get login info to enter into my router settings and took an initial speed test. WOW!!! Worked the first time and the download speed was over 2.1 Mb/s (when you've been "enjoying" 500 kb/s up to then, it's a pleasant surprise!) I never expected to be able to plug up and go - but that's exactly how it went. They even called me two days later just to check and see if I was seeing any better throughput. Now THAT'S customer service!
Not only am I paying $5 less than Earthlink, my speeds are consistently around 2200/383 (vs 500/122) AND I now have a static IP address for my home web server. VERY happy camper!
Followup comments:  phaqu
join:2005-05-26
Marietta, GA | Without a doubt,..... They are the cream of the crop. Although they have grown since I first signed with them a few years ago, they still maintain the high level of quality I expect from them. | |
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Review by BobMerritt
Posted: 2.7 years ago
member for 6.9 years, 40 visits, last login: 72 days ago
Conyers,Rockdale,GA
$45 per month (6 month contract)
about 2 days
"Everything so far!"
"Absolutely None!"
"I'm saving money and I'm on a better network!!"
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Let's see.... On March 9th about 6pm I placed my order via their online form and asked for cutover from my existing ISP for the next Thursday or Friday. Late that evening I get a reply that everything is set for Thursday the 15th and that my modem kit will arrive by Wednesday evening.
On Monday about 5am I sent an email asking what their DNS servers where since I run static ip at home... within an hour or so I had my answer. Not bad at all for that time of day!
The kit arrived on Tuesday and cutover went without a hitch on Thursday. I was amazed at the "perception" of a speed increase - (I had suspected for a long time my old ISP's backbone was saturated and dropping packets). Now hitting my own hosted web and Shoutcast servers is excellent.
Check out this trace to my ShoutCast relay at fast-serv.com...
1 19 ms 19 ms 19 ms 208.65.90.254
2 19 ms 19 ms 26 ms 208.65.88.25
3 21 ms 20 ms 19 ms fa0-14.na01.b002053-0.atl01.atlas.cogentco.com [38.99.207.37]
4 21 ms 19 ms 19 ms g1-5-3502.core01.atl01.atlas.cogentco.com [66.28.67.45]
5 30 ms 30 ms 31 ms p5-0.core02.dca01.atlas.cogentco.com [66.28.4.162]
6 33 ms 32 ms 32 ms t4-3.mpd01.dca01.atlas.cogentco.com [154.54.5.57]
7 34 ms 33 ms 32 ms t7-3.mpd01.dca02.atlas.cogentco.com [154.54.6.26]
8 32 ms 33 ms 34 ms v3497.mpd01.iad01.atlas.cogentco.com [154.54.5.66]
9 32 ms 32 ms 33 ms GIGABIT-1-4.COLO1.ASH1.PTPTECH.NET [209.9.224.133]
10 32 ms 34 ms 33 ms ip-209-9-224-66.fast-serv.com [209.9.224.66]
11 33 ms 33 ms 32 ms ip-209-9-238-5.fast-serv.com [209.9.238.5]
Trace complete.
During the last couple of days I've been spot checking with pings and I'm getting a consistent 32/33ms to my ShoutCast server. I am 100%++ pleased!!!! And I'm saving money too!!! yeehaww!!!! 
Oh!! and they called me on Friday to make sure everything was A-OK. I'm indicating that it only took 2 days for the hookup, because it could have been done that quickly had I not wanted to push it out.
The modem kit was free, just had to pay $9.99 for the shipping. 3.5MB service with static ip for $45/month.
Bob
Conyers GA
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Review by oneijack
Posted: 2.7 years ago
member for 3 years, 1 visits, last login: 2.7 years ago
Dallas,Paulding,GA
$42 per month (6 month contract)
about 2 days
"Fast Friendly And Knowledgeable."
"None So Far"
"Great Company If You Dont Want To Deal With The Big Guys."
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I have run the gambit with dsl and cable companies for hi speed net. I needed net and was dreading dealing with Bell South yet again. I even tried Earthlink which was a joke, not sure what was worse, the customer service or the net going down once a week with them. I have had very few problems with Atnex. Actually the only problems I have ever had are caused by Bell South and not them (line problems at the pole, Bell South networks going down etc..) So far I would say I've had a 99% up time and really no complaints. When calling Atnex I get to a real person who speaks "English" and really cares about me. That's a crazy thought, a company that cares about their customers.
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Review by Daina06
Posted: 2.8 years ago
member for 2.8 years, 0 visits, last login: 2.8 years ago
Kennesaw,Cobb,GA
$32 per month
about 2 days
"Atlantic Nexus was fast, courteous and a first rate company…"
"none"
"I finally found a home...:-)"
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Atlantic Nexus ROCKS!!
I have been tired of dial-up for sometime now…just to lazy to switch…so after complaining long enough (and people tired of hearing me complain…lol) I was informed of a company that provided FASTER SERVICE…ATLANTIC NEXUS, and the rest is HISTORY.
The Sales representative for Atlantic Nexus was amazing. First I was not on “ETERNAL HOLD” and they were able to answer my questions in a timely manner and very knowledgeable in their product.
The technical support and customer service team was just as amazing. Since I am very computer illiterate...they made me feel really comfortable with my questions while they installed my service and called what seemed like a million times for help. Both departments were helpful, courteous, friendly and patient.
For the first time ever, I am VERY VERY VEEEEEEEEERY HAPPY, thrilled and elated about my Internet service. I will be recommending them (Atlantic Nexus) to all my friends and family.
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Review by atropos754
Posted: 2.8 years ago
member for 3.7 years, 25 visits, last login: 2 years ago
Athens,Clarke,GA
$39 per month
about 3 days
BellSouth
CLEC party: BellSouth
"INCREDIBLE customer service, stable as a rock, deliver promised speed"
"They have to rely on Bellsouth"
"Get your DSL service through them. You won't regret it."
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Moved into a new apartment in Athens, GA at the beginning of January, and decided to go with DSL since I had used Charter Cable for so long and was disillusioned with them, both with the connection and the tech/customer support.
After reading some reviews on this site, I decided to go through Atlantic Nexus. I called to make sure that I could get service at my apartment, waited on hold for about 3-4 minutes, and then was asked to leave my phone number so that a rep could call me back, rather than waste my time on hold. Sure enough, a sales rep called me back within about 5 minutes. They couldn't find my apartment/phone number listed in the system, since it was brand new, but they said they'd get in touch will Bellsouth and make sure that they could offer service
They called me back the next day and said that they could indeed offer service, so I proceeded to order the 3500/384 service. The modem (An Efficient Networks Speedstream 5260) was waiting for me when I moved into the apartment, but once I connected everything I wasn't able to log in.
A quick call (at 11pm...these guys offer 24/7 tech support) resolved that there had been a miscommunication in my username, and sure enough, once they fixed it I was able to log on. Unfortunately, I was only getting about 1200/180. I called Atnex (late night again) and they said that it was entered into their system correctly, and that most likely Bellsouth hadn't connected the line properly. They emailed me back about 20 minutes later saying that Bellsouth had promised to have someone look at it within 24 hours.
Around noon the next day, a different rep called me and said that Bellsouth claimed to have fixed it and asked me to run a speed test. I've been getting 2800+ down /300+ up consistently for the past month, which is nearly perfect for the speeds I ordered.
The other thing that impressed me was that they actually looked into switching my line from Interleave to Fastpath. Even though the tech I talked to at first wasn't familiar with the terms, he called Bellsouth and spoke with an engineer there. He made the change and just told me that if I was unhappy with it, to call him back. Unfortunately, my line was a bit too noisy for it to work, but I was impressed with how they handled it.
In short, I've been perfectly happy with my internet connection for the first time ever. I HIGHLY recommend this company.
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Review by bwortham
Posted: 2.8 years ago
member for 7.2 years, 922 visits, last login: 1.6 years ago
Duluth,Fulton,GA
Contract price not specified. (6 month contract)
about 2 days
BellSouth
"Speeds are very consistent and service is first rate. Reminds me of mindspring when it first started up."
"None"
"I have found a great provider that I plan to stay with for a long time."
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If nothing else about Atlantic Nexus impresses you, the personal service will blow you away. They know what technical service is suppose to be handled.
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Review by bdillahu
Posted: 2.9 years ago
member for 2.9 years, 0 visits, last login: 2.9 years ago
Stockbridge,Henry,GA
$32 per month (6 month contract)
about 5 days
BellSouth
"Hooked right up, over a holiday weekend"
"So far, none"
"I'm impressed"
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Got fed up with cable service and went shopping... ran across them here on dslreports and the reviews were good. Sent them a couple of emails with questions which were answered by a person with in about an hour. Decided to sign up.
Filled out the web form at about 3pm on Friday before the New Years holiday weekend. I got a personal "your order has been processed" shortly later telling me that equipment should arrive on Wednesday (Jan 3rd) and the service would be on that day.
Equipment made it by Tuesday, and when I tried the modem after work Wed. it hooked right up.
Painless so far, and on time.
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Review by Jaggco
Posted: 2.9 years ago
member for 2.9 years, 0 visits, last login: 2.9 years ago
Powder Springs,Cobb,GA
$30 per month (6 month contract)
about 2 days
"Excellent service!"
"None"
"Great service!!"
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I have had the service for one year and the service has been the best! If there is ever a problem with my PC hardware / software the problem has been fixed ASAP. Highly recommend the service!!
Gilbert
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Atlantic Nexus
