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Review by jh 
UPDATED: 11 days ago
Fair warning: reviewer joined this month
 Buford,Gwinnett,GA
 $40 per month (6 month contract)
 about 2 days
 AT&T
 "Tech Support"
 "None"
 "Great ISP, especially if you have computer problems"
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My husband and I have used Atlantic Nexus 3 meg DSL service for four months, and we have been extremely pleased.
I wanted to write about a great experience I had with two of their tech support guys: TC and Tim. The great effort they put into resolving my problem meant so much to me.
I have used their tech support several times and have been nothing but impressed. Their people are polite and caring. They don't rush me through my calls. I love the system where they call you back if tech support is busy. This type of service is unheard of today!
I hope they do not change this incredible service! I've noticed as companies grow, their service gets worse. We saw that with Speed Factory.
Hats off to Atlantic Nexus, TC and Tim!
JH
Lawrenceville, GA
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Review by olliem
Posted: 13 days ago
Fair warning: reviewer joined this month
Powder Springs,Cobb,GA
$49 per month (6 month contract)
about 1 days
AT&T
"Great Service."
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Great phone support. No 2 hours or more hold time like I had with AT&T. And it's cheaper then what we were paying AT&T for same service.
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Review by dslrocksatl
Posted: 39 days ago
member for 39 days, 11 visits, last login: 19 days ago
Atlanta,Fulton,GA
$49 per month (6 month contract)
about 2 days
"They are always there for you when you need them the most"
"None"
"Rock Solid DSL connection and no bandwith limitaitons"
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These guys rule my dsl never goes down! When I had issue with my router they were there to fix and help me get back up and online. I switch from att which had all kinds of speed issues and since I switch have never looked back. As of now i get a full 6.0mb before I was only getting 4 Atlantic Nexus was able to figureout a wiring issue and fix the problem. Thanks Atnex team for such great service.
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Review by pekka
Posted: 124 days ago
member for 124 days, 0 visits, last login: 124 days ago
Alpharetta,Fulton,GA
Contract price not specified.
AT&T
"100"
"100"
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I have been Atlantic Nexus customer soon half year. No down time detected. No problems. Promices kept.
Keep on the good work,
Pekka Lehtikoski
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Review by jaybir
UPDATED: 135 days ago
member for 136 days, 3 visits, last login: 126 days ago
Alpharetta,Fulton,GA
$42 per month
BellSouth
"TC - the best tech I have ever talked to"
"None"
"Best ISP in town"
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I switched to Atlantic Nexus because of the great reviews, and they are well earned. My modem died, and TC patiently listened to me bitch, then he sent a replacement modem already configured overnight . All I had to do was plug it in.
They have the best support of any ISP I have ever dealt with. TC is the best, Chris is good too.
Now with my luck, after finding a great ISP, they'll probably be bought out by some big crappy company like ATT.
TC if you read this, YOU ROCK DUDE!!!!!
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 Review by shdesigns
UPDATED: 157 days ago
member for 8.9 years, 3734 visits, last login: a few hours ago
Stone Mountain,Dekalb,GA
$32 per month
about 2 days
BellSouth
"Simple fast DSL, Excellent tech support and sales people that are local and informed"
"Web site does not have a lot of info. But not a problem."
"Fast DSL, great support, no restrictions."
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Dropped EarthStink for their horrid tech support, unreliable service and ever-reduced value for money.
Called on Wednesday, was up and running on Friday. Took me a month to get EL working due to their problems.
Since I did not need a modem, I opted for "no install" option. Emailed tech support and got replies within minutes. None of the "Prove to me you are not an idiot" stuff I had with EL and their canned responses. Just "here's what you asked for, any more questions just call me." And a phone #!.
Only problem was switchover was a day early. Actually took a few hours.
Update 6/21/2008:
Here 1.5/0.256 was all that was available. Atlnex and all other ISPs said I ws on an old fiber RT that does not support higher (also 9800'.) Lately, had all kinds of noise in the line. Called BS and they "fixed it". Checked the modem and it now said the S/N was good for 6mbit+. Emailed AtlNex about it. They checked and said, yep, the line has been upgraded. They switched me over to 3.5mbit in a day or so. Now I can finally watch streaming video. 
A friend says my S/N stats look like I must be less than 3000'. Could be the patched me into the new box about 100' away. It has been there for 2 years and now they are finally switching over?
Update 2/22/2009:
Had a problem with the line. Solid sync, but near 100% packet loss. Emailed support and they called me in an hour. Was helpful, but on Sun night, could not handle Bellsouth Issues. Tech was honest and open about what she knew and could do. She gave me a temp dialup until it could be fixed in the morning (most likely a BellSouth/ATT issue).
First thing this morning (Monday), DSL started working fine. As always, great support that is local, knowledgeable and helpful.
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Review by regine44
Posted: 218 days ago
member for 218 days, 7 visits, last login: 126 days ago
Kennesaw,Cobb,GA
$49 per month (6 month contract)
about 3 days
AT&T
"It never goes down and the i am always hitting 6mb or more!!!"
"None"
"If your looking for internet service that doesnt spin you around in circles these are the guys to go to!"
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I was a former Comcast subscriber always going down I decided to go shopping for internet service I found them though DSL reports. They are the best at what they do they always go above and beyond the call to fix any issues that might happen. I have never gone down since I have switch to them i suggest anyone have horrible service with their isp talk to these guys they will point you in the right way.
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Review by friffie57
UPDATED: 227 days ago
member for 227 days, 0 visits, last login: 227 days ago
Peachtree City,Fayette,GA
$39 per month (6 month contract)
about 4 days
AT&T
"great tech support , local and really knowledgable"
"haven't found them if thet exist"
"love it delivers everything comcast couldn't and it's cheaper"
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We had Comcast which had erratic service and everytime they had an upgrade we would intermittently lose service for days at a time.It was due to the cable coming into our home which our H.O.A would not agree to allowing us to replace.
So we heard about Atlantic nexus and decided to change as we had not had service for a week or so,the customer service we experienced was phenomenal, nt wait time and if we left a message a call was promptly returned.We installed it ourselves with good support to our wireless router and since then have been totally satisfied with our service.Reliable and fast.
The most important aspect to me is to have a good tech support crew who are knowledgable and easy to talk to , the need to be on hold for 30-45mins has been eliminated which is huge.
so thanks for the great service i'm really glad we made the change.
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Review by rhorist
UPDATED: 260 days ago
member for 9.1 years, 1550 visits, last login: 2 days ago
Buford,Gwinnett,GA
$49 per month (6 month contract)
about 1 days
BellSouth
"Excellent Communications, very relaible, Fast..."
"None"
"A Great company to work with and deliver what they promise."
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I have been with Atlantic Nexus for over 3 years. I just found out they now offered 6.0 download. I filled out the form around 8 pm and the next day by the time I got home it was upgraded. Man what service. I have only had like 2 outages over the 3 years and everytime it has happened it was a Bellsouth(AT&T) issue.
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Review by SunshineLove
Posted: 279 days ago
member for 279 days, 0 visits, last login: 279 days ago
Decatur,Dekalb,GA
$35 per month
about 3 days
BellSouth
"The Best Customer Service and Tech Support."
"Slightly More Cost."
"For the average person, unbeatable."
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I love this company, their customer service reps and tech support, un-freakin believable. I have never had to call for a lack of connection, except when it was my computer. I purchesed a wireless router and the ROKU movie player. I just couldn't get them to work. I called ATNEX, and this guy stayed with me through the whole process to get everything working, and he didn't have to. They even use remote computing when I couldn't explain everything. Chris and T'C. are the best customer service technicians ever.
If anyone is like me and wants to get out of the waiting on the phone for ever just to talk to someone who really can't help you. Like I feel about AT&T and don't want to spend a fortune for service and internet.....I have only great respect for Atlantic Nexus and it's employees.
1.5 mbs, 36.00$/mo, Standard Modem, with super easy self install.
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Atlantic Nexus
