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surpasshosting page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 27 reviews (25 good) (0 bad)
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Review by JTRockville See Profile

  • Location: Rockville,Montgomery,MD
  • Cost: $5 per month (12 month contract)
  • Install: about 1 days
Good "Superb Support!"
Bad "Absolutely none"
Overall "I HIGHLY recommend SurpassHosting.com"
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Update: December 18, 2007

The fine folks at SurpassHosting.com sent me a holiday greeting card! Nice to hear from them, since I haven't had to contact them in a while (except to pay the bill). I wouldn't base my decision on a host based on this, but it does go to show the value they place on their customers. I'll never use another host.

Original review: April 6, 2006

Last June, I found myself without a webhost. The webhost I had been using vanished, along with my site. After browsing BBR's Webhosting forum, I decided to try SurpassHosting.com. It was an excellent choice, and I sang their praises in the Rants Raves and Praise forum:
»[Praise] SurpassHosting.com: SUPERB SUPPORT!

Since then, I have been slowly moving all of my domains over to SurpassHosting.com

Earlier this week, I moved the final domain. This was the trickiest, or so I thought, because I wanted to transfer the email accounts and mail. I had rebuilt all the other sites I moved myself. This time, I asked SurpassHosting.com to do a site transfer. There were a few glitches along the way, but SurpassHosting.com support handled everything professionally, quickly, and effectively.

I highly recommend SurpassHosting.com to anyone looking for a host. Now that I know how easy it is to do a transfer, my only regret is that I waited so long to switch.

Thumbs up, SurpassHosting.com!

member for 12.7 years, 2520 visits, last login: 289 days ago
updated 6.8 years ago

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Review by koam See Profile

  • Location: East Puddle
  • Business customer Business customer
  • Cost: $6 per month (12 month contract)
Good "Pretty cheap"
Bad "team support"
Overall "if you have the time to help them help themselves help you."
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My Other Reviews

·Shoreham Telephone
Team approach to support can often be an issue as one person gets it while the other doesn't or undoes what the first person did. Staff can exhibit an "edgy" attitude when pressed. All-in-all not terrible.

member for 14.1 years, 5131 visits, last login: a few hours ago
lodged 6.8 years ago

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Review by Trel See Profile

  • Location: Hillsborough,Somerset,NJ
  • Cost: $15 per month
  • Install: about 1 days
Good "Inexpensive, good support, fast replies, good uptime."
Bad "Doesn't give SSH acces easily (needs ID faxed), sometimes mod_security is too restrictive"
Overall "Best host I've had yet and a very good value for the cost."
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So far I've had no problems that haven't been fixed quickly after submitting a ticket. One thing I don't like is simply how they order the tickets in the support system, they order them oldest to newest so, it's a pain to find the one you're looking for sometimes.

Other than that I haven't had any real problems. Though it sucks now that auto-billing isn't an option anymore.

UPDATE: They are now using a sane method for organizing tickets.

member for 12 years, 4808 visits, last login: 1 days ago
updated 6.9 years ago

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Review by jebba2005 See Profile

  • Location: Portland,Cumberland,ME
  • Cost Contract price not specified. (12 month contract)
  • Install: about 2 days
Good "Cheap, a ton of storage."
Bad "My ip was firewalled, server overloaded at times."
Overall "Cant beat the price, customer service is good."
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I signed up for a promo package. 800GB storage, 6000 GB bandwidth for 12 months for $1.
There have been some bumps and hiccups, but for the price I am very satisfied.

member for 9.7 years, 1887 visits, last login: 290 days ago
updated 7 years ago

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Review by merrix See Profile

  • Location: Santa Barbara,Santa Barbara,CA
  • Business customer Business customer
  • Cost: $11 per month (12 month contract)
  • Install: about 3 days
Good "Great speed, quick customer support, server says business name"
Bad "Occasional Downtime"
Overall "Awesome deal for reseller package, ill stick with them"
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This company goes extremely far to please their customers. We have a business package, unlim reseller. Extremely cheap, lots of space, the best customer support ive ever experienced.

member for 12 years, 346 visits, last login: 4.4 years ago
lodged 7 years ago

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Review by Brand0n9 See Profile

  • Location: Valencia,Los Angeles,CA
  • Cost: $100 per month (12 month contract)
  • Install: about 1 days
Good "Reliable Servers, Fast Connections, Affordable Prices, Excellent Community"
Bad "none"
Overall "A reliable worthwhile investment"
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I have been with Surpass Hosting going on two years now. I started out with a shared hosting account as as my websites grew in popularity i quickly settled into a Dedicated Server. The support staff is great... and the owners among the most customer oriented people I know.

The community is very active (»www.surmunity.com) which is a huge plus especially if someone is new to the whole "website thing."

I recommend Surpass Hosting for anyone because no matter who you are they'll make sure you get taken care of right away.

Brandon
»www.scriptlessday.com

member for 7.7 years, 18 visits, last login: 7.4 years ago
lodged 7.4 years ago

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Review by Jameson See Profile

  • Location: Fallbrook,San Diego,CA
  • Cost: $10 per month
  • Install: about 720 days
Good "Everything"
Bad "None"
Overall "Great hosting!"
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I have been a customer of Surpass for a little over two years. Their service is great. Technical support is awesome. If your looking for hosting these guys are the way to go.

member for 10.4 years, 4027 visits, last login: 31 days ago
lodged 7.8 years ago

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Review by lawilson2 See Profile

  • Location: Chicago,Cook,IL
  • Cost: $15 per month (12 month contract)
  • Install: about 1 days
Good "Superb Reseller Hosting for my growing website management business!"
Bad "None"
Overall "Great service for a great price! A must for those with multiple websites to manage"
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I've been with Surpass for over a year, and I'm so pleased with them. I'm on the Bronze plan, and they recently upgraded it from 7GB to 10GB for the same price. I pay the $170/year pre-paid, and the price is worth it. I've never had a problem with my sites (I run about 12 on their servers), I can access CPanel anytime, and when I do have things I need help with, the Support Ticket System is very good; they respond very quickly, no matter how minor the job.

It's nice to be with a company that I can trust for reliability and stability for my growing business. Keep up the great work!

member for 13.4 years, 2491 visits, last login: 3.7 years ago
lodged 7.8 years ago

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Review by Macy See Profile

  • Location: Pink Beanbag
  • Cost: $6 per month (12 month contract)
  • Install: about 2 days
Good "Excellent Support, Service and Uptime!"
Bad "None that I've seen."
Overall "If you need a webhost, SurpassHosting is the place to go!"
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I signed up with Surpass »www.surpasshosting.com/ over a year ago. I decided on the Power plan with 5GB Space/ 200GB Monthly Bandwidth for a personal graphics website. The cost is $65/year or $6/monthly.

The experience could not have been better, support was fantastic.

I got off to a rocky start because the hard drive went out on the server I was on but tech support was quick with a response. They immediately started work to resolve the problem, keeping me updated throughout the day on their progress. Less than 24 hours later my site was up and running.

Days from order to success would have been 1 had there not been a problem with the new server.

In the beginning I had a couple of silly newbie questions, placed a ticket with tech support and had answers to my questions within minutes, on a Sunday morning no less. The following day I emailed support about a change to my account that required Admin. assistance. Within a half hour, I had received 2 replies and my request had been honored.

Their on line community »surmunity.com/ is an added bonus. I would (and have) recommend Surpass hosting to anyone looking for a reliable, professional web host.

Update: I have since cancelled my account with Surpass and shut down my website due to time constraints. I saw no reason to keep a website that I no longer had time to keep updated. In the future if I manage to find the extra time to devote to a website, I will go running straight back to Surpass without hesitation and will continue to recommend them to others.

member for 12.8 years, 5041 visits, last login: 2 days ago
lodged 8 years ago

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Review by state See Profile

  • Location: Hampton,Hampton City,VA
  • Cost: $60 per month (month by month)
  • Install: about 1 days
Good "Excellent uptime, support and service. Absolute control of the box."
Bad "I've not found anything yet."
Overall "Extremely reliable, superb support. Highly recommended."
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Back in February I signed up for a Surpass VPS account. Account creations are done manually to avoid abuse -- my account was ready in less than 12 hours (though it seemed a lot longer while I was waiting).

Since then I have been extremely happy with the box I'm hosted on, the service, support and flexibility. I've annoyed the support folks with numerous questions and minor problems which have all been resolved in a matter of hours.

The amount of control allowed in a VPS environment has guaranteed that I will never go back to shared hosting again, my next step is a dedicated package.

member for 12.7 years, 5992 visits, last login: 1 days ago
lodged 8.3 years ago

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