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Review by mediahound 
Posted: 1.1 years ago
member for 1.7 years, 53 visits, last login: 5 days ago
 Richmond,Contra Costa,CA
 Contract price not specified.
 "Free private domain registration"
 "Terrible customer service and user interface"
 "Avoid at all costs"
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I decided to give 1and1 a try for a domain name registration because I saw that they offer free private registrations. Big mistake! After my first year was up and I wanted to transfer the domain name to another registrar, it was like pulling teeth dealing with 1and1 to get them to transfer it.
One of the problems is that for their private registration, they actually register your domain name to themselves. Getting them to release it was a big huge hassle and dealing with their customer support both via email and phone was terrible. They are not friendly, do not understand their own systems and do not communicate with each other (one department kept referring me to another department who in turn said, go back to the first department for help).
I highly recommend you avoid 1and1.com
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Review by rich_n_hard
Posted: 2.7 years ago
member for 2.7 years, 1 visits, last login: 2.7 years ago
Seattle,King,WA
$10 per month
"not really bad price"
"bad customer support, lock your account when you cancel but still account is active"
"they are good SCAM artist"
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I was their customer for almost a year and I decided to cancel my account due to some reasons:
1. I found a cheaper web hosting
2. 1and1 customer service sucks. They keep you on hold for at least 30 minutes
3. They do not know how to handle customers.
4. 1and1 have more downtime than expected.
Before transferring to my new web hosting, I cancelled my account about 3 weeks from my next billing cycle. I called their customer support and verified everything that if I cancel now, should I still be able to access my remaining weeks of my account until it expires. And the person said "yes".
But after confirming my cancellation, I wasn't able to access my account and the technical department told me that once you acknowledge your cancellation, your account is still active but I your account is locked. This means that you cannot access your files anymore.
I don't know what's their problem why they need to lock your account. You already have paid for it and there will be no harm if you cancel the account prior to renewal.
So, my advice is, before you cancel your account with 1and1, you have to make sure that you have deleted or backed up all your files prior to cancelling your account with them.
I DO NOT RECOMMEND 1AND1 TO ANYBODY.
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 Review by kyramilan
Posted: 2.7 years ago
member for 2.9 years, 123 visits, last login: 2.7 years ago
Pensacola,Escambia,FL
$9 per month (12 month contract)
 about 3 days
"Cheap means that is what you get!"
"Website is horrible, No real support"
"Use Network Solutions"
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It was a personal website so I would basically have a few unknown emails for a few family and friends.
It was down a lot. Tech support is pretty worthless since they don't ever fix anything the 2 months I had them and hold times were ridiculous. No refunds. Cancellation was even a pain. Well, they have 10 months to cancel it; I did everything. Their $1 a month email is kinda humorous. I also don't care for Microsoft servers either.
FTP was a pain to set-up.
Email ended up, when working, with about 95% spam.
10 gigs transfer and 50mb storage is ridiculous for $9.99 a month. I was over every month ending up paying double or triple.
Ping test was very high...like 100ms round trip. Google is in the teens.
Switched to Network Solutions. Domain was registered with them anyway. They have 24x7 phone support, it works, FTP is easy (share files), and email has good spam filters. It is about $19.99 a month but you get what you pay for including 100 gigs transfer a month and 50 gigs storage. Not sure but we download/upload a lot. I bought several more domains years ago and they redirect them to this site for free. Nice.
If you own domains, go with the best not the "cheapos."
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Review by ohbrother1
Posted: 3.8 years ago
member for 3.8 years, 0 visits, last login: 3.8 years ago
Albany,Albany,NY
Contract price not specified.
"price (if your time is worth 2¢ an hour)"
"everything"
"absolute crooks - DON'T give them your c/c number"
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watch out. hidden Auto-Renewal policy (try to not renew)
phone billing first to see if you can even get through.
DON'T give them your c/c number
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Review by skout
Posted: 3.8 years ago
member for 3.8 years, 0 visits, last login: 3.8 years ago
Clarksville,Howard,MD
 Business customer
$9 per month
"solid theory of a business model"
"bad concept in practice"
"run screaming. now or later, you're going to, eventually."
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We switched to 1&1 after having problems with our previous host, and the problems vanished.... for a while.
Email was delayed here and there by a few hours, but it wasn't perpetual until about 3 months into things. Last Thursday, their email servers went into a permanent delayed status, at least during the days, six days later, things have only gotten worse. Now we're experiencing dropped emails, inaccessible mailboxes, and the incompetent technical support 1&1 is famed for.
Anyone who works in the tech business has to be used to dealing with foreign tech support. It's generally bad.. but you can usually get something accomplished. Not so with 1&1. Their current "support staff", when they do answer, has obviously been placed there only to handle the slew of calls from people wanting to know why they haven't been able to get to their emails for SIX DAYS. There is no attempt to explain the problem, no attempt to find out a status, much less give one.
I am putting my own mail server up. I figure if it stays up one day a week, I'm doing better than the "best" in the business, right?
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 Review by TheSaint
Posted: 4.1 years ago
member for 7.8 years, 1241 visits, last login: 67 days ago
Atascadero,San Luis Obispo,CA
Contract price not specified. (12 month contract)
"The color scheme on their website, that's about it"
"Hidden fees,"
"Avoid 1&1 like the plague!"
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1&1 Internet - 1and1.com
Stay away if you value your time/money!
Lured by their affordable $5.99 domain registrations I recently purchased
about twenty or so domains through these people. After reviewing my account
profile I've noticed they'll split up all of the various domains within
different "packages" which means several unneeded layers of menus/clicking.
With fairly high spirits for a Friday afternoon the 800 # to tech support is
dialed and the nightmare begins.
Calling their tech "support" line is a nightmare of untold proportions. The
tech immediately told me that I was talking too low to be heard. Sounds
reasonable enough? I turn up the outbound on the phone and try to keep the
receiver straight. She still says I can barely be heard. The rest of the
following conversation took place in almost shouting volume.
After she was finally able to hear me I tried to explain in detail the
problem in paragraph one. In short, I wanted all the domains to be merged to
a single table format list for easy manageability. She went on to ask if I
wanted to transfer a domain to 1&1. Continuing, I restated that the domains
were purchased through 1&1 and just needed to be organized on their back
end.
When she understood what I was asking for she stated that it was possible. I
think "Great"! Here's the kicker; She wants a "five point ninety-nine
maintenance fee" (her exact words, meaning $5.99, the same price to purchase
another domain) to rearrange every domain that they didn't properly organize
in the first place! In so many words I went on to say that the terms were
unreasonable and that I wasn't about to shell out a bunch of money just to
organize my account!
My second inquiry of the day was regarding another domain I had purchased
three days ago, had my credit card charged for and never showed up under my
control panel. I had to spell out the domain (avemariarealestate.net) before
she repeated it back to me properly. Variations of her misspellings
included, but weren't limited to
(avmararealstate.net),(avemarareelstate.net) and (avemarraestate.net).
After about two minutes of awkward silence the tech tells me that she
doesn't know why avemariarealestate.net isn't showing up under my account.
She submits a support ticket with her next level boss and says she'll call
back "soon". With the three day weekend approaching it leaves one feeling
quite doubtful that you're a priority when dealing with such vague terms as
"soon".
At this point my patience is at an end. Mustering all the manners possible
(remembering that English is not her native tongue) the conversation comes
to a close. "Thank you for calling 1&1, this was "Row-see" (she proceeded to
spell it out R-O-S-E) helping. She says they'll call back when the problem
is resolved, but nobody here is holding their breath. This is personally the
worst "support" I've ever received from any company. After today's ordeal it
is quite obvious that 1&1 is not a customer-centric organization.
After reading the preceding review I hope that you take the time to seek out
other providers prior to being lured by this entities "bargain" prices.
While I consider myself a fairly thrifty shopper, value is also something
that should not be ignored. If paying six bucks a year buys you this kind of
"service" then my personal recommendation would be to take your money
elsewhere.
In Summary:
* Tech/billing "support" from (insert some place cheaper than the USA in
here for outsourcing) that can barely speak English
* Poor quality phone line/equipment that requires your customers to shout
* Outrageous "maintenance" fees for simple administrative functionality that
should be included free of charge
* Passing the buck on a simple issue, failing to solve the problem while the
customer is on the line
* Indifferent/tired/burnt out tech that ends up being next to useless in
solving a client's problem
Closing Thoughts:
Avoid 1&1 like the plague!
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