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Review by petebenson See Profile

  • Location: united kingd
  • Cost: $30 per month (12 month contract)
  • Install: about 1 days
good service, web interface to upgrade speed temporarily
it uses BTs infrastructure
One of the better UK companies
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Sadly in the UK if you are not a cable subscriber you have to use BT's copper system.
They lose my connection about once every three months. Eclipse are good at monitoring faults and always know what's happening and keep me informed of BT's 'predicted' repair schedule.
I have an up to 8Mb/s second package and get between 2 and 5 Mb/s and live 600yds from the local exchange.
A free Netgear router which failed after 2 years but was replaced with no quibble straight away.
Installation was smooth and on date.
BT's awful service will make me consider switching to Virgin Cable.

member for 15.5 years, 1 visits, last login: 15.5 years ago
updated 15.5 years ago


Review by trickyrick1 See Profile

  • Location: UK
  • Cost: $30 per month (month by month)
  • Install: about 7 days
Good service reliability, speed above average
Tech support not 24 hour
Excellent value, reliable connection.
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I've been with Eclipse for 8 years and they are still excellent value and reliable. In all that time, there have probably been about 4 outages, all of which were just a few hours.

They don't have as good a name as they used to, but no ISP is going to satisfy everyone 100% of the time, and people with complaints are always noisier than satisfied customers!

member for 19 years, 950 visits, last login: 11.8 years ago
updated 15.7 years ago







Review by pghoward See Profile

  • Location: England
  • Cost Contract price not specified. (12 month contract)
Excellent customer service and good speed
None really
Highly recommended
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Best on the market.

member for 16.6 years, 2 visits, last login: 16.6 years ago
lodged 16.6 years ago







Review by jamieoliver2 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Fast/reliable connection, great customer service (based in UK), good price
None
Great ISP, would recommend to anyone
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This is a great ISP. Always had great quality and have had no problems with throttling or anything. I would recommend them to anybody.

member for 17.1 years, 6 visits, last login: 16.1 years ago
lodged 17.1 years ago


A J 121
Who Is Keyser Soze?
Premium Member
join:2001-01-15
UK

A J 121

Premium Member

Whaaaaaaaaaat?

I take it you take you smoke a lot of drugs there.

Eclipse are one of the worst ISP's in the UK.
But don't just take my word for it look at what their paying customers are saying about this great ISP.
»bbs.adslguide.org.uk/pos ··· =eclipse







Review by A J 121 See Profile

  • Location: UK
  • Cost Contract price not specified.
None
Price is not the cheapest. and they throttle your connection
DO NOT USE THIS ISP
Pre Sales information:
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As of last night Eclipse have started to use packet shaping on their accounts.
P2P will only come down at 40KB/s on my 8meg line.
Encryption and using random ports have no effect.
Private trackers only max out at 40KB/s whereas before they would max out my connection.
Other apps that use the P2P technology also suffer the same abysmal performance. An example of this is Sky by Broadband, which is now unusable with this IPS.

If you plan on doing more than surfing and sending Emails, then DO NOT USE THIS ISP.

Also, there support team would not admit to me that they had introduced this shaping at first. This left me wondering if it was my own setup that was at fault.

I am now in the process of leaving these clowns. The sooner it happens the better.

member for 23.2 years, 3251 visits, last login: 14.1 years ago
updated 17.8 years ago


Kujoy
@82.153.x.x

Kujoy

Anon

Yes they have become total crap.

I'm bit of a usenet fan, download a lot, but I wouldnt consider myself a really heavy user. 70gb a month or there abouts.

30kb download speed takes the P1ss when i pay £30 a month, and i never download between 6pm and midnight so never get anywhere near they limit for that time period.

Eclipse have steadily been going downhill on adslguide.org. Support takes forever and they blamed my setup at first for the slow speeds. Even tho i can hit 830kb on a good night.
The wouldnt admit they were responsible for the slow down.

As soon as I find another ISP im gone.

If you like to download anything steer clear of these muppets.
maul37
join:2006-12-09
U.K.

maul37

Member

update on Eclipse trafficshaping

things are slightly better now but p2p traffic is throttled back to 1/4 of your max speed during the day and early evening but from 11pm to 7am it will go at max so not quite unlimited as they advertise

Bye bye Eclipse
@konitzer.co.uk

Bye bye Eclipse

Anon

Sooo unreliable

If you value being able to e-mail, avoid Eclipse.
If you want a reliable broadband connection, avoid Eclipse.
If you don't want to deal with numpties, avoid Eclipse.

In Feb 2007, Eclipse promised an improved mail service following an upgrade to their mailserver. On the day following the upgrade, the usual POP3 connection problems re-appeared. Not a day goes by where the mail server is unavailable at one point or other.

Yesterday's broadband outage finalised things for me though. The whole morning (2.5 hours) was spent trying to get through to someone in tech support as they don't update their status pages regularly or indeed accurately.

Oo - and I've not a good thing to say about the sales department which seems to be filled with numpties. They'd rather lose you as a customer than give you the introductory offers that new customers are getting.

Let me think now... which is better "no sales income" or "reduced sales income". Perhaps they sell their products at a loss - in which case let's hope they continue to work this way & we'll eventually be rid of them.

Good riddance Eclipse!