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Review by petebenson 
member for 3.4 years, 1 visits, last login: 3.4 years ago
updated 3.4 years ago
 united kingd
 $30 per month- (12 month contract)
 about 1 days "good service, web interface to upgrade speed temporarily" "it uses BTs infrastructure" "One of the better UK companies"
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Sadly in the UK if you are not a cable subscriber you have to use BT's copper system.
They lose my connection about once every three months. Eclipse are good at monitoring faults and always know what's happening and keep me informed of BT's 'predicted' repair schedule.
I have an up to 8Mb/s second package and get between 2 and 5 Mb/s and live 600yds from the local exchange.
A free Netgear router which failed after 2 years but was replaced with no quibble straight away.
Installation was smooth and on date.
BT's awful service will make me consider switching to Virgin Cable.
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Review by trickyrick
member for 6.8 years, 950 visits, last login: 2.4 years ago
updated 3.5 years ago
- UK
- $30 per month
- (month by month)
- about 7 days
- "Good service reliability, speed above average"
- "Tech support not 24 hour"
- "Excellent value, reliable connection."
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I've been with Eclipse for 8 years and they are still excellent value and reliable. In all that time, there have probably been about 4 outages, all of which were just a few hours.
They don't have as good a name as they used to, but no ISP is going to satisfy everyone 100% of the time, and people with complaints are always noisier than satisfied customers!
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Review by pghoward
member for 4.4 years, 2 visits, last login: 4.4 years ago
lodged 4.4 years ago
- England
- Contract price not specified.
- (12 month contract)
- "Excellent customer service and good speed"
- "None really"
- "Highly recommended"
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Best on the market.
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Review by jamieoliver2
member for 4.9 years, 6 visits, last login: 3.9 years ago
lodged 4.9 years ago
- undisclosed location
- Contract price not specified.
- "Fast/reliable connection, great customer service (based in UK), good price"
- "None"
- "Great ISP, would recommend to anyone"
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This is a great ISP. Always had great quality and have had no problems with throttling or anything. I would recommend them to anybody.
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 Review by A J 121
member for 11 years, 3251 visits, last login: 2 years ago
updated 5.7 years ago
- UK
- Contract price not specified.
- "None"
- "Price is not the cheapest. and they throttle your connection"
- "DO NOT USE THIS ISP"
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As of last night Eclipse have started to use packet shaping on their accounts.
P2P will only come down at 40KB/s on my 8meg line.
Encryption and using random ports have no effect.
Private trackers only max out at 40KB/s whereas before they would max out my connection.
Other apps that use the P2P technology also suffer the same abysmal performance. An example of this is Sky by Broadband, which is now unusable with this IPS.
If you plan on doing more than surfing and sending Emails, then DO NOT USE THIS ISP.
Also, there support team would not admit to me that they had introduced this shaping at first. This left me wondering if it was my own setup that was at fault.
I am now in the process of leaving these clowns. The sooner it happens the better.
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