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Pretty sweet. It is so fast. member for 17.4 years, 43 visits, last login: 13.8 years ago updated 14.5 years ago
$50 / M to light surf. no video. no down loads. no uploads. no fun. get to understand what FAP is before you decide. dial up is slow but at least with this pages open quicker... but again don't get excited about down loading anything (review was emailed from domain gmail.com) lodged 14.6 years ago
Update: This service is garbage. It has degraded so much since spring, and it wasn't good to start. According to tech support there are no problems and my signal is really strong. Tech support is inexperienced and can offer no help. Service is down about 50% of the time. Dial up is superior in every way. Sustained download rates are slower than dial up during peak hours. When FAP limit is reached the service becomes unusable. I would never recommend to anyone. --- Using Telesat KA band equipment with 512k down 128k up. Very expensive for poor service. Cannot access major websites at various random points throughout day (Google, Yahoo, Microsoft, etc...). Signal frequently drops out. Everything considered, this is recommended as a last resort only. member for 15.3 years, 49 visits, last login: 3.9 years ago updated 14.6 years ago
If Xplornet wasn't the only choice in my small town for high-speed Internet, I wouldn't be their customer. I have the highest speed residential package plus static IP: $59.99 per month + $9.99 for static IP. Including GST, my monthly bill is $73.48. Speeds Up To: 5 Mbps download, 1.2 Mbps upload. By "Up To", they mean burst speeds, of course. Sustained speeds are generally around 700 kbps download, and 300 kbps upload. The fastest speeds I have ever recorded has been 2 Mbps download and 2 Mbps upload, and that was only for a few seconds in speed tests. The order and install process was OK when I got it, because I was the first resident in my town (Hardisty, Alberta, Canada), to get it when Xplornet came to town. Apparently, wait time for installs now can vary wildly from days to weeks. Equipment: Motorola Canopy Wireless Customer service is poor. Level 1 Support is very limited in abilities and intelligence, but you have to go through their stupid checklist again (even if you've tried everything already), before you get Level 2 Support. Level 2 Support actually has people that think, but they are limited in what they can do also. Xplornet's e-mail service is very unreliable, often several times a week not responding for minutes or hours at a time. They also use spammer techniques to get their own customer's e-mail out. All their e-mail servers are black-listed because of spam. Rather than solve the spam problem, they spoof the sending servers to get their customer's e-mail sent. Their customer's e-mails get sent, but recipient's e-mail services label the all the e-mails as spam. Trying to get anyone with Xplornet to talk about this issue, or other systemic problems, has been impossible. I no longer even try, which I'm sure they appreciate. Like I said, if I had ANY other choice for high speed Internet, I would switch immediately. member for 18.3 years, 76 visits, last login: 348 days ago lodged 15 years ago
:::.. testmy.net test results ..::: Download Connection is:: 784 Kbps about 0.78 Mbps (tested with 1024 kB) Download Speed is:: 96 kB/s Upload Connection is:: 120 Kbps about 0.1 Mbps (tested with 386 kB) Upload Speed is:: 15 kB/s Tested From:: »testmy.net (Main) Test Time:: 2008/08/13 - 5:13pm D-Validation Link:: »testmy.net/stats/id-15UE349VL U-Validation Link:: »testmy.net/stats/id-064J7N8IR User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506) [!] I have had these speeds for about 7 months,,they say everything looks good to them,, what do you think?its getting hard to pay 79.95 a month for this member for 16 years, driveby review (so far) lodged 15.6 years ago
I was sold from Anikast to Xplornet. So I did not get it installed by Xplornet. I had no other choice. I was with DirectPC/Bell. They shut down and I had to buy a new dish and modem and go with Anikast/Telasat/Bell. I ordered the 500 Down and 100 up package. The package was $54.00 a month.I have yet to sign a contract with Xplornet. I just was transfered over a month ago.It's just a new name on my credit card. The modem I have with this system is a Surf Beam. This is a KA band system. When I called to get some new email addresses things seemed to go good. I needed the In/Out codes so I could get them working in Outlook. The problem with Xplornet is the FAP/Fair Access Policy. If you use more the the average usage in an hour. The next hour they cut your bandwidth by 25 percent for an hour. So you buy bandwith from Xplornet and you use it. They cut your bandwith down. This sorta defeats the purpose of getting bandwidth. I ask the Tech guy how much bandwidth can i use before it will be cut back. He tells me It's an average and it changes all the time so I can't give you a number.So you never know when you are useing to much and will get cut back. The record of how many times you have had your bandwidth cut back only goes back a week. I was cut back 7 times over the last week. Another thing is if you call over slow bandwidth they tell you to do 4 tests on their test site over 24 hours. This is the same site Anikast used. If you don't do the tests over 24 hours they will not let you go up to a level 2 Tech guy. So if you have any bandwith problem it will take a least a day. The bottom line is I have had this system for 18 months. The seem to do their work on the system from 2 AM until 6 AM Eastern. Every now and then it will be out, but not very often. I would say, It's 98 percent up time over 18 months. Let me on your luck with Xplornet I cancelled my Xplornet service Feb 2008. I had no contract and it was still a pain trying to cancel. I sent them an email letting them no I was canceling. 3 days later it was still working. I call them up a the girl goes, anyone could be calling to cancel the service and would not cancel my service until I filled out a form from their web site. I told her I do not have a printer. So I can't fill out the form. She told me to go to my public library and get a print out there. The closest library to me is 40 K away or 24 miles. I told her thats not happening. So the next day I sent in a hand written fax notice of cancelation(with no form att). So a few days later some other girl calls and says, she will let me cancel. But before she trys to get me back by boosting me up to the next package of 1000K down for a few days to check it out. I told her I was at 1000K down until you bought me from Anikast and you cut me back to 500 down. When you go to the 1000K service you get what you paid for with the 500K package and Annikast knew it and boosted me up for free. So I would get what I was suppost to get. I have had internet service in the Bahamas/Europe/ The Toronto area a few and out in British Columbia. I have delt with at least 10 Co's over this planet. Xplornet is buy far the worst Co I have ever had to deal with for a internet connection. They sell you a service for 500 K down and you are lucky to get 200 to 300 K down unless it's 3 AM. Quit a bit of the time you get less than 200K down. You call Tech and they give you the run around. Like they don't know they have oversold the service and your beam is full. Then I head down to my mail box and I have another flyer for the service. The service is so oversold they put up another sat for southern/eastern Ont.+ they are putting up wireless towers to make more space on the beams. I would stay clear of this Co at all costs. One more sleazy thing they do is. When they sign you up you have 30 days to cancel. They don't FAP you until the 30 days has gone buy. So when you service does not work as it should. You are locked into a contract for 2 or 3 years. I looked at the contract and it is 8 pages long. First of all you need a lawyer to understand it. But the bottom line is everything goes against you. You can't cancel for poor service. If you have to move you are out of luck. If your house burns down they want you to keep paying for the service. It's an outrage these thieves are still to be in the biz. member for 16.7 years, 8 visits, last login: 15.2 years ago updated 15.9 years ago
So I got an email from Storm (a great wireless ISP in Ottawa area) a few months ago saying that they'd been bought out by Xplornet. I was a bit trepidatious about it but figured what the heck, can't be all bad. Well, now that I've had Xplornet for 3 days that I can look back on the Garden of Eden and see how green it was. Xplornet's policies SUCK! I first noticed that my WoW/LOTRO patches as well as ANY service needing non-port 80/21/110 didn't work any longer. When talking to Xplornet CSR's (which always take a min. of 1 hr. on the phone) I was forced to get a static IP which has NOTHING TO DO with port forwarding, yet is their way of charging a premium of $10 extra per customer per month that knows the internet or uses it to its fullest (skype/gaming/torrents/iRC etc...). They simply could have put my NIC in the DMZ and still had dynamic IP addressing and I would have had normal access to the internet. I sucked it up and got the static IP. Now, utorrent works fine now. WoW / LOTRO patching works fine. Dloading SUSE works fine. Skype works fine. To boot, They HEAVILY throttle their connection. If you go to speedtest.net you get a rosy picture of xplornet's dl/ul speeds - roughly what they adverse because they burst their data flow for 10-15 seconds at the advertised rates. After this 10-15 seconds the traffic shapers kick in. If you look at sustained dl/ul that you get a good picture of how badly they throttle their connection. I have a '3 Mbps' connection. This should theoretically give me speeds of around 366 kB/s. Their sustained UL/DL speeds are 80-84 kB/s (and I've got a solid signal to noise ratio). After talking to a tech, their 1.5 Mbps service has a sustained cap of 70 KB/s (should be 183 Kb/s) and their 5 Mbps service is capped at sustained 100 KB/s(should be 610 KB/s). To summarize, you get ROUGHLY 1/4 OF THE ADVERTISED SPEED. Their upload rates are even worse - marginally better than dialup - and I'm not joking, but I won't get into that on this post. For those of you from Storm - or any others looking for a wireless ISP because you're in the boondocks, check out Bell's WiMAX. Do yourself a favour, the Xplornet help desk folk are nice (or at least have been for me) but their policies are DRACONIAN. member for 15.9 years, 68 visits, last login: 5.3 years ago lodged 15.9 years ago
Very bad service customer care the worst I did have a really bad experience they technical support the worst I did resolve my probles just surfing on the internet (review was emailed from domain gmail.com) lodged 16.1 years ago
I originally had Xplornet for Satellite service when they were still Lincsat. Got rid of them and worked for Galaxy Broad Band. Still used Hughes KU service. I guess I was lucky as I am a trained satellite technician and was able to resolve most problems myself, and I could jump right past first line support and talk to the guys in the NOC. Anyway, a couple weeks ago Xplornet got wireless into our area. So I switched. I signed up for the 5 Mb/sec service but I have too many trees, so had to go with the next best, the 3 Mb/sec service. According to the speed tests, it seems to run most of the time around 2 Mb/sec. But Friday nights I may as well forget it ... can't get a speed test to load. Stuff I too slow to bother. Much like Hughes was. Over all, in the wireless arena, Xplornet seems to be no worse than anyone else. I'm stuck with 'em for the next three years, so may as well as get used to it. Still is twice what I got with Hughes, and I was paying for Home Business package at $150 per month then. The $40 I'm paying now seems a whole lot easier to take. member for 21.4 years, 70 visits, last login: 13.9 years ago lodged 16.2 years ago
I have had this same network for 3 years and it isnt getting any better. Just more expensive. Something needs to change. I've gone through 3 different services, and thought I had found the right one. I was WRONG> (review was emailed from domain verizon.net) lodged 16.3 years ago
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