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Xplornet page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 61 reviews (11 good) (38 bad)
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Review by marco3 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Fast internet for the country"
Overall "A relatively good internet for the country"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

(I am providing this review as a user of the Xplornet service, I did not contact them or supervise the installation - but I believe I heard the installation went very well)

I have Xplornet and am satisfied with the provider. I was not the one who contacted the supplier, therefore for 'Pre Sales information' I chose a 3 for default, and as I do not know what is implied by 'Mail, DNS, News' I chose a 3 as well by default.

As for my use of the provider, I believe I am on a 80 gigabyte monthly usage plan, along with a 5 m/b download speed provided. I used to live in the city with faster advertised internet, but even with 5 m/b download speed, it suffices for my uses. And with 80 gigabyte plan, I have plenty of space required. I predominantly use the internet for video games which require good latency in order to compete along with Youtube (sometimes at the same time along with Skype), and am satisfied with Xplorenet's performance. I also surf the internet with ease.

My connection is based off a tower on my garage, which communicates with another receiver somewhere else in order to provide me with internet. Therefore, the reliability can be poor in severe weather, for example rain storms / snow. However, I used it all winter long and I believe it was rare for snow to impede my internet, it seems to be predominantly rain which gave it difficulty this past summer.

Sometimes also latency can be not the best, and 'ping' may be quite high in comparison to location. However, I don't know if this is because of 'Peak' hours or what.

(P.s. If any around Kemptville/ Brockville area have issues with the provider, have you considered the military base location as potentially interfering with your connection.)

Overall I am happy with my internet under Xplornet,

Marc



member for 110 days, 0 visits, last login: 110 days ago
updated 110 days ago

Comments:

Review by (hidden by request)

  • Location: K0K3A
  • Cost Contract price not specified.
Good "Installation and speed"
Bad "nothing bad yet"
Overall "very satisfied"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

I had Xplornet 4G service installed 2 weeks ago, 1 year contract, 5Mbps. I know it's only 2 weeks but so far I am very happy with it. Installer did an excellent job installing the dish on our very high roof, very clean job. Speed is between 3-5Mbps. all day long, sometimes a little higher sometimes less, but never below 2.85Mbps. I am a very happy customer so far.

Over the past 10 years I had Bell dial-up, Frontier and Reztel broadband. Never achieved speeds higher than 1 Mbps. and rarely that. I also had Rogers Hub for 2 years. Never got any higher than 1 Mbps. I was frustrated. We live in the country near Belleville, Ontario, just 10minutes north of the 401. When I heard Xplornet 4G comes to this area, I signed up and so far have no complaints about them.

Thought I have to let you know something positive after reading all that negative stuff about Xplornet.

Fricka

(review was emailed from domain rogers.com)
lodged 2.3 years ago

Comments:

Annnoe

@bell.ca

satellite

I have been on dialup forever, now awaiting installation from xplornet of their satellite, do you run out of gigs?

Jeffer71

join:2008-09-13
Carrying Place, ON
Reviews:
·Acanac

Re: satellite

It's usually not until after the first month ( when you're stuck in the contract) before the service starts going down the crapper.

I'm going to revisit your review in a month or so and see if it's still glowing...

Good Luck...You're going to need it!

Annnoe

@bell.ca
Well. I have 30 days to get out of it if I don't like the service, also I only signed up for a year.

Jeffer71

join:2008-09-13
Carrying Place, ON
Reviews:
·Acanac

Re: satellite

said by Annnoe :

Well. I have 30 days to get out of it if I don't like the service, also I only signed up for a year.

I also opted for the higher cost per month and shorter contract. Mind you they tried like hell to get me to sign up for 3 years (thank god I didn't).

I think I lasted 7 months before I told them to come get their crap off my house and paid for the "early exit fee". Even then they still managed to hit me for a bogus charge claiming the installer couldn't find a piece of hardware. It was only 20 bucks or so and I begrudgingly gave it to them instead of wasting my precious time on hold with these schmucks.

My neighbors now have had the new 4g service for a couple months and loved it at first, but just like magic after the first month the speed halved and the ping times increased. They were also unaware of the 30 gig/month cap but that's their own fault. They are now paying 64.99 for up to 3.0 Mbps (really only 1.0 Mbps) with a 30 gig cap...Lol what a joke.

Mike W

@204.237.94.x

XXX plorenet

it sucks so bad i feel like i'm getting f'd out of my money. Can we please have a reliable provider to scugog island. What a waste worst than dial up!!!!!!!!!!!!!!!!!!!!!!!!!!!

Joanne

@cadvision.com

Rural areas

Who do you sign up with then in rural areas for internet & home phone & TV?

Xplornetuser

@xplornet.com

your complaining about which service?

Everyone is complaining about their service but they don't seem to have the 4G service so.. i have the kaboom service .. 1.5mb down 128kb up with a 50mb throttling per hr.

Yeah ... it sucks compared to the 7mb i had with bell before ... but i get what i signed up for... so im am surprised at how many people that complain about the speed... maybe it is the wireless vs satellite

anyway ... anyone else with experiences on the 4G satellite service from xplornet ??

Woodlane

join:2012-06-02
K7G-2V6

1 edit

Re: your complaining about which service?

I had the '4G' service installed here (Howe Island) in March. Skyped with family again today. Both times OK. You can see my review here on dslreports. I also have a Facebook page called 'woodlane.ca' that documents my experiences with this HTS service.
I am monitoring my connection 24/7 at » Testmy.net and ». ispgeeks.com for these first few months under the username 'Woodlane'.
On Facebook, I have a chart that compares your old xPlornet service to this new HTS service.....a world of difference!!!

gmk

@bell.ca

Accounting Issues

I canceled my xplornet service on Feb 13/12. Not because we were totally unhappy with the quality but because we bundled with another provider. I emailed and phoned my cancellation in. I was told I would be receiving a credit for the balance of February. On March 1, they took a payment from my bank account. I have made 3 calls so far and I still am not getting anywhere with my refund and my credit. I ask to speak to a supervisor, they won't transfer me. I ask to speak to the accounting department, I'm told they can't be reached. No one can give me an answer of where my money is. So for a company that I would have switched back to, not anymore.

Review by Tig See Profile

  • Location: Consecon,ON
  • Cost Contract price not specified.
Good "Ease of install if you can see the tower."
Bad "a bit more expensive for the speed available"
Overall "Reliable with good technical support."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

My Other Reviews

·voip.ms
·TekSavvy DSL
I had problems getting DSL installed so I opted for the more expensive point to point wireless solution. Install was quick and flawless.

I am 14 km away from the tower but I can see it. Line of sight is very important if you are this far away.

I have the 3 Meg package. With static IP. My speed tests out at over 3 Meg down and 600 up. Cost is just under $60 after taxes etc

The tech came out to survey the site and gave me the option of on the spot install. Start to finish less than one hour.

They use the motorolla Canopy system. I have a reflector dish installed.

I needed to be able to use my VoIP gateway for internet at this location to give me any benefit. At first the VoIP gateway would not connect. Xplornet technical support was very co-operative when I requested setup information and changes to test different subscriber module configurations. In the end, the setup I required was only available to customers who had leased the optional static IP. All this was accomplished during the free trial period. I am leasing the optional static IP and I have no regrets.

I use this connection for work. One day the connection went down. I called support and found out that this was a scheduled maintenance outage. I commented how this impacted me and suggested that they should send and email to warn customers in advance. Now they send email warnings in advance. Nice to know they are listening.

There were some evening sags in throughput last year where speed could plummet to the point where VoIP became choppy. Although it took some time to resolve Xplornet was responsive in working on and monitoring the situation. Speed is consistent and better than ever now.

I have had this ISP for 18 months.

Update, December 2008

Still a happy customer. Speeds have increased. Over 4M down and 1M up. They do traffic shape but they were very clear about that from the get go. That's fair.

Customer service is still among the best of any ISP I have had. Only Teksavvy is in the same league.

Update December 2009. I would still recommend this ISP. (terrestrial point to point) Xplornet is an excellent solution in areas that otherwise would not get broadband. Very reasonable rates for areas that have no alternative. If I had one complaint it's that at the end of my initial 3yr contract they choose to begin charging $5 a month for the dish rental. Not the modem but the pizza pan reflector. This is no surprise as it was clear in the contract but the idea of paying an extra $5 a month for a piece of hardware that is worth less than $50 bugs me. I called to discuss, they would not.

In my area DSL has always been a cheaper alternative but customer service is important to me so I chose Xplornet. The $5 dish charge made me check the Teksavvy site again. They now market in my area and I am filling out the order today.

Update Jan 2010

I have discontinued my service with this ISP. I called and spoke to a customer service agent. She was friendly and efficient. Billing stopped that day. A technician dropped by the next week to pick up their hardware. My experience with this ISP is that they are professional without exception. They always communicated effectively. No surprises if you read the information available.

member for 8 years, 1058 visits, last login: 4 days ago
updated 4.3 years ago

Comments:

Review by bsigg See Profile

  • Location: Swan River,MB
  • Cost Contract price not specified.
Good "Sweet."
Bad "None."
Overall "It's awesome."
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Mail,DNS,News:
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Pretty sweet. It is so fast.

member for 7.7 years, 43 visits, last login: 4 years ago
updated 4.7 years ago

Comments:






Review by dave_ca See Profile

  • Location: Bristol,NB
  • Cost Contract price not specified.
Good "Speed as advertised, Installer was great"
Bad "550ms latency (although expected, its still a negative) and cost"
Overall "I read many reviews and other information, and did not have unrealistic expectations of satellite broadband."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Value for money:

*** Update - I have since canceled my contract before the 30 days expired. The Weather effect on the service is too severe... I in good concious cannot recommend this procut to anyone at anytime. Dialup is better in terms of reliability and latency ***

Well I am going to start by saying I did a lot of research before purchasing high speed satellite so I realized the downfalls before signing up. I did not expect latency below 500ms, or a constant 1 Meg download speed at all times.

My satellite high speed story starts by the purchase of my new house. The house is located outside any DSL service, and far enough that not even the WISP's in the area would service me. The closest antenna (not line of site, far from it) is more than 10kms away. This left with two options, neither of which I was looking forward to. Dialup, or the expensive, and often reviewed negatively satellite high speed.

The initial call into Xplornet was painless. I live in New Brunswick, so it was very nice to speak to someone at a call center in New Brunswick. She was very friendly and more then answered any questions I had (Witch where billing/cost questions as opposed to technical questions of the service.) In a short few minutes I had a local installers name and number. I telephoned the installer right away and was very surprised on how quick I was off the phone with an installation date set.

Install day: The installer came on the time requested. He was very well organized and knew exactly what he was doing. I showed him where I wanted the dish placed, and he had no problem placing it. He routed the cable and hooked up the modem in my basement TV room, hidden a closet out of the way (Getting my wireless router to function with the service was a non issue). Once installed, the installer performed a speed test and we confirmed the service was running at 950/189, acceptable to me as I signed up for the 1000/256 plan. Latency was, on average 550ms while doing a ping test to a server in New York City

The cost is the only thing that bothers me. I do realize it’s a new technology, and I realize the cost of launching the KA band satellite was high, but I view the initial cost of 550 dollars (200 for equipment, 200 for installation and 99 for access fee and about 50 with taxes- all figures rounded) to be expensive. Also 99 dollars a month for 1000/256 package is extremely expensive, I was paying 45 dollars a month for DSL 5000/768 before. Given the choice between DSL, Cable, Wireless or Satellite, Satellite would be my last choice, simply because of the high cost for the bandwidth received.

member for 9.8 years, 123 visits, last login: 1.9 years ago
updated 6.6 years ago

Comments:

Review by Pilgrim2 See Profile

  • Location: Seton Portage,BC
  • Cost Contract price not specified.
Good "Stable, good Level 2 support, performance always above 80% of advertised speeds."
Bad "expensive compared to other broadband; both initially for hardware purchase and monthly fee"
Overall "When satellite is your only alternative to dialup its definitely worth the cost."
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Connection reliability:
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Mail,DNS,News:
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I had been using a Ku Band system for nearly 3 years when Xplornet (aka: Lincsat) offered the new Ka Band packages. Aside from the claims for significant gains in upload speed, just the opportunity to get rid of Hughes was enough to make me seriously consider switching. The system was much easier to install, performance has been most always over 80% of the advertised speeds of my particular package (1000 kbps/256 kbps). Rarely have I ever seen a loss of service due to severe weather. It has been rock solid for the most part. Compared to other types of broadband, satellite service due to its very nature is far more expensive. But if dialup is all that is available in your area, the satellite alternative is certainly something to consider.

Xplornet has been a reasonably good company to deal with as ISPs go, especially when you compare them to Direcway.

member for 12.4 years, 1343 visits, last login: 1 year ago
lodged 7.6 years ago

Comments:

Review by The Geezer See Profile

  • Location: 43.3Á
  • Cost Contract price not specified.
Good "Tech support for the Professional Level Installations."
Bad "Entry Level support marginal. Expensive (like all Satellite accounts)"
Overall "Best value for the money for Satellite."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

Had Direcway/Xplornet account since January 2005. A few initial glitches were quickly and expertly dealt with. They have the best support technicians of any Internet services I have used so far.

If you have to have Satellite because of no DSL, Cable or Wireless available, this is the best way to go. But if any of the other services are available, grab it and save yourself $$$ and a few headaches.

I wrote a review of LincSat earlier at which is the previous name of Xplornet. The same comments apply.

I have the $149/month Small Office account DW6000 service with a 98cm dish on a steel pole. I will soon be moving to a KaBang account which is the same level of service (SOHO) for about $15/month less for a two year contract. I will update my review soon after the installation date.

- - - - - - - - -

July 4th 2006

I have now gone from the Xplornet DW 6000 account to the "Ka-Bang" (Small Office) Telesat service through Xplornet. The speeds for both download and upload are significantly faster with the Surfbeam modem than with the DW 6000. The upper range advertised is 1.5 Mps on download which I regularly attain or surpass. Since the package is less expensive with faster service, I am upgrading the Value for Money another notch.

But I have to downgrade Install Co-ordination a notch for two reasons. I had to play tag with the installer in my area over several months before the install was done, but once a time was arranged the switch went very quickly and smoothly.

There also seems to be a problem with Xplornet administration, because when I had the DW 6000 installed they set me up with the basic 'value' package even though I arranged to have the Small Office package (and faxed in a signed contract to that effect). The same thing happened with the KaBang install. I sent in a signed 2-year contract at the Small Office level and Xplornet was all prepared to set me up with the KaZam (basic) 3-year contract. So I have had to be back and forth with Xplornet administration to get things straightened out both times.

The equipment is first rate and the install went quite well even though some of it was done during a severe thunder/rain/hail storm. Because the cables and the installation done with the DW 6000 install were done right, I didn't have to buy new cables, ground block, etc. All that had to be done was to install and aim the newer, smaller dish, hook up the Surfbeam modem, turn everything on and wait for the account data to come from Telesat to my modem and I was set. For that reason the install was done very cheaply (No Charge! - in exchange for my DW 6000 equipment).

I am still very pleased with the tech support, although I haven't tested it yet with the KaBang account (and I hope I don't have to!)

I would like to see a few things done at Xplornet: 1) Develop a dial-up service for the times that the NOC is down. 2) Allow users to log into an Administration page where they can review their usage and other details of their account info and their Internet connection (like Wildblue users have). Perhaps a link to one or two speed testing sites would also be helpful.

Geezer

member for 9.5 years, 1466 visits, last login: 1 days ago
updated 8 years ago

Comments:

Review by hytanium See Profile

  • Location: Canada
  • Cost Contract price not specified.
Good "Fast! Reliable and fair uploads"
Bad "None so far"
Overall "Can't get any other Broadband type. This Satellite access rules."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

I am a 4 year Direcway vetran with the Small Business Plan at $149.99 / month through C-Com. I was even a dealer/installer. Had the 4000, 4020, and then 6000. Also I used the .98m dish hoping for better reliability. Bottom line, Direcway technology sucks.

My installer quickly set-up the dish, modem and ran a couple of speed tests which bursted over the advertised speeds and settled slightly lower. Pings have been reduced by 100-200ms and browsing is enjoyable, not painful like Direcway. For $10 less per month I have 1.5 Mbps down and 300Kbps Upload.

Dynamic IP, but using Dyndns.org

I will rate more once I have used it a little longer. Bottom Line, Fantastic Technology!

member for 8.5 years, 17 visits, last login: 364 days ago
lodged 8.4 years ago

Comments:

Review by (hidden by request)

  • Location: B2Y 2
  • Cost Contract price not specified.
Good "speed, reliability (so far)"
Bad "nothing"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

Had Xplornet Ka service installed on Tuesday, Jan 17th.

Installation painless. Downloads 1.1 Mbps, Uploads 200 kbps.

Set it up with Linksys 802.11b router with no problems.

No complaints at all. Very good for remote areas.

(review was emailed from domain ca.inter.net)
lodged 8.5 years ago

Comments:






Review by energy105fm See Profile

  • Location: Canada
  • Cost Contract price not specified.
Good "You get a Real Public IP"
Bad "Servers and connection sharring is tricky, but theres ways around it"
Overall "One of the less restrictive Sat Isp"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
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Explornet ( Can Ver of WB ) My Experiences

Hello most people out there are wondering how good do these new guys work. There is not much tech info. Just a little package details on the speeds etc. It looks good on paper.

I been using explornet now for one month. And these are the observations I have noticed.

1) You better know a little about networking to get this to work... Their tech support is useless. On one case my Sat modem was crashing lights going off and all and I explained that and the tech support tells me that it seems like I am having speed problems and to go to their speed test site. Well I just told them Its off line!

2) the service works ok for now. I got the 2mbps down and 500kbps up package for around 200$ a month. Speeds are not bad at all. I get 2mbps pritty well at all times. And it even bursts faster to around 5mbps for 10 secs. Whats nice about this is you can do some downloading and another pc and the network can surf the net without beeing bogged down.The upload is never canstant but it stays around the 300-400kbps range

3) ping times are around 500-600ms so its still not good for games.

3) people have been experiancing problems with p2p on this system. As far as I know they are not blocking any ports. See the trouble comes from the system itself. Any sateleite connection have high lentency... thats a big no no for p2p and most programs out there like limewire have a timeout limit set that you cannot change so when your trying to connect to sources most of them just "time out" and nothing happends. The fix for this is to go find a p2p client that you can set a timeout value. I don't know of one but in all of them that I tried this one here works very well on explornet. Its called KCeasy and it connects to Ares, Gnutella and openft. Without playing with any settings I can download files with many sources at my full speed

3) servers Ok here is the fun part.. your paying lots of money for this Internet connection and you can't have a server.... I found ways around this. more of a "Patch" job. Since explornet is very anoying with its nerver ending changing ip's You need to get a free dns service. There are tons out there just do a google search. Poeple who have ran any kind of server at all may have noticed after a few hours regardless what port that the sat modem knows about it and starts to firewall the server from the outside world. Unplugin the modem to make it reboot seems to cleer its memory on your server and your good for a little while... an easy fix... put a timmer on the sat modem and program it to reset a few times a day.

3) sharring your connection... Ok they do not support this. I even called and they would not guide me on how to setup a home router to their network. I tried all popular brands.. linkys dlink etc.... most of these routers wont even pick up the dhcp address of explornet and after resetting the modem 10 times it might pick it up and work for some time... nothing but head aches... So 2 can play the game... That fix is a linux gateway. I run Ipcop .. a free linux router.. It works great and I now have no problems sharing this Internet connection... Very easy router.. Its all web based like a dlink router so you ca setup unlimited numbers of virtual servers or do some bandwith shapping if this will be used in a large office

4) VOIP ... I got vonage on this and It works great.. Some people think that theres to much delay I dont really notice it ... My Digital cell phone has more delay and echo then my vonage.

5) Famous FAP...... if you read on their terms of use its there.... but there is no limit set... I been downloading lots of linux iso's at full network speed at once and it did not bother me.. what I think this is is simply like most isp's out there... most all have a FAP notice just to protect them if ever they would catch you abuse the service then they can limit you without you going after them...

So My conclusion is if you know how to work with networks then this system is really not at all that bad for now.

Hope this is some help for the people that want to try it without spending 400$ just to "find out"

member for 8.5 years, 2 visits, last login: 8.5 years ago
lodged 8.5 years ago

Comments: