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Our company has moved to multiple ISPs trying to find one that will work for what we need. Our needs are: Hi-Speeds both upload and download, Same day tech support, No port blocking, and a connection that is on over 99% of the time. Beamspeed has stepped up to this challenge. For only $1500.00 a month Beamspeed provided two dedicated links to each of our locations. We get both 5Mbps up and down to both locations. They also went outside of there normal service and helped with our VPN setup for no extra charge where any other ISP would just simply state that that has nothing to do with there service. They were also very quick with there installation. I made the call on Monday morning. A price and service plan tailored fit to our needs was e-mailed to me before lunch. I placed the order that afternoon and I was up and running in both locations on Wednesday. If youre looking for an ISP that you can rely on these are your guys. -Cody member for 16 years, 1 visits, last login: 16 years ago lodged 16 years ago
I recently moved to the Imperial Valley. Having lived in urban areas previously, I was expecting to see more competition for internet service out here. (Well, till the realities of living in a desert kicked in, anyhow...) The only 2 games in town are cable and DSL, as far as anyone I asked was concerned. I was about to relegate myself to dialup after having seen the speeds of what passes for "high-speed" out here... Why pay that much extra for not that much extra value? I came across BeamSpeed by accident, looking for service for someone outside Imperial. I noted that they had a provider listed that I didn't: BeamSpeed... As I read over their (simple, but information-packed) site, I realized that they had to be using a MMDS or LMDS modem. (AKA "Wireless DSL" for city-folk.) Sure enough, when I called and spoke to Mike (he's a great asset to the company, and certainly knows his stuff!), he confirmed that they use NextNet stuff with many mile range. That ruled out millimeter-wave LMDS. Having been familiar with Sprint Broadband's MMDS offerings in the San Francisco Bay Area, I knew that MMDS would be even better in the desert. So, I signed up and asked for an install on the next weekday I'd be available for a 4 hour window. (They don't do weekend installs...) So, I sat with bated breath for a couple weeks... Install day came today. The guy was within his window, which pleased me. Also, I don't generally allow techs to install my equipment. But, since I'm in a new development, they didn't know whether I'd be able to have the RSU (modem) indoors or if outdoors mounting would be necessary. And, sure enough, I couldn't get a lock on the signal even with the NextNet Expedience RSU in a window, facing the direction of the access point. So, we mounted it not far from one of my windows (with full strength showing on the LEDs) and ran Cat5 with 2 lines of power through the window. (Tight seal on the window, but it's better than drilling a hole!) We hooked it up and waited for the DHCP lease (they even provide IPv6 addressing, it appears!) Since we had a good link, good speed, and an IP, I sent the installer on his way (he had other installs to do, and it certainly doesn't appear that my problem is install-related...). My only complaint was packet loss... It's currently about 2 hours after install. I'm surfing with about 10-20% packet loss with a solid 768+ up and about 150 down. As for the packet loss, I called tech support and they claim that they're doing some maintenance on their back-end and that if it's not resolved in the next 2 days, to give them a call back. The pattern does appear to be such that it's simply congestion. In which case, I'll be fine once Wedsnesday rolls around. Even with unacceptable packet loss, my speeds are still quite acceptable. And, for those of you who fear the ping-monster, here is a ping-test I did against Google (with no other traffic): Ping statistics for 64.233.167.99: Packets: Sent = 724, Received = 643, Lost = 81 (11% loss), Approximate round trip times in milli-seconds: Minimum = 73ms, Maximum = 527ms, Average = 191ms So far, I'll give them the benefit of the doubt on the packet loss, which is apparently the cause of the well-above-average ping times. Most of the ones I actually saw while watching were in the 100-200ms range. The outliers seem to have taken the average up. Even at 200ms, that's more than acceptable ping for me, especially considering that it's wireless. I hope to update this once I actually have a better feel for BeamSpeed. But, I would solidly recommend it to anyone who's upset with the craptastic speeds of TWC and ATT. And, I'm about to take note of a couple MAC addresses to see how hard it is to get a static IP (apparently just a DHCP reservation...), which sounds like it's a very reasonable price. member for 21.1 years, 159 visits, last login: 7.8 years ago lodged 16.6 years ago
I am a snowbird who was looking for a wireless service provider in the Foothills area east of Yuma. I contacted Beamspeed. They informed me, in a very courteous manner of their various plans and options. They came out and in a most professional manner installed their NextNet wireless equipment in my 5th wheel, and got me set up with an email address. This had a reasonable one time installation fee. Their Tech was neat, pleasant, and answered all my questions. I pay $39.95 per month, and when I return north, I simply return their equipment prior to my departure. Next year, when I hope to return, I simply pick up their equipment from their office and simply pick up where I left off, with no repeated installation charge, and I pay for only the months I use their equipment/service. In reading local newspapers, Beamspeed recently hooked up with a Nation-wide wireless company, and this may well have improved their service. The review I read on your site from one irate fellow back in 2005 I feel is misleading today, and may well sour many who are looking for a wireless provider in the Yuma area. On only one occasion did I loose service. I called Beamspeed, and a recorded message indicated they were experiencing a problem which they hoped to have fixed shortly, which it was. My personal experience with this company has been excellent, and I won't hesitate to hook up with them again next winter. Norm (review was emailed from domain beamspeed.net) lodged 17.1 years ago
They were the only thing available where I live other than dial up or Satellite until recently. Service has degraded as they have added users and now It really stinks. I'm paying 59.95 for Burstable at 756K/128K a month. But most of the time I'm below 300K download. I'm looking to go to QWEST DSL soon. member for 17.2 years, 7 visits, last login: 16.2 years ago lodged 17.2 years ago
Looking for Service? Good Broadband Internet Service? Well, don't use Beamspeed! These guys are Rip off Artists. We got nothing but poor performance and absolutely the most terrible customer service I have ever experienced in my life! The owner also owns Gila Electronics in Yuma Arizona. so I guess Beamspeed.net is just a hobby for them. We will never use Beamspeed Broadband Internet service or DigiPAX ever again and I recommend that nobody else does. Any company that does not back up their service should not have any customers. We had nothing but trouble with Beamspeed. The worst part was the people we had to deal with! I was a Beamspeed Customer, and I got to the point that I had to ask Why am I paying them $59 a month when they sure don't care about the service they give! We would call for service when our system would go out. (which was often) The phone would ring off the hook with no answering machine, 20 rings no answer. After trying this for a few times during the day we finally get a person on the line who says " you called here? I was here the whole time, you must have been dialing the wrong number" Plus, when they installed it, they drilled 3 holes in our roof, Then, for some reason moved the dish, and did not fill the holes they drilled in the roof the first time! So, We have holes in the roof that I don't know about until the next time it rained! so this caused damage to our place, and 3 other units in my complex! This was horrible! Not only did they not take responsibility for this damage, myself and the other tenants had to pay for the repairs. After this, we really started to discover what Beamspeed Customer Service was all about. While we have had Beamspeed Broad Band Internet Service these last few years (2000 to 2005) we have had nothing but Down time. and constant outages on a daily basis, but, when we called to ask about why our modem goes off line many times a day, they don't even seem to care! , below at the bottom of this statement you can see what kind of service we received from Beamspeed! I have copied the entire email of this just one time we complained. one of many! each time the response was similar. This email below is totally unedited except for my email address One day Carter Hendrek owner of Beamspeed broadband internet service called us and accused us of running a game server! When we did not even have a computer at the IP address he was claiming we were using!, Plus, anytime after this phone call, when we reported any problems with their equipment they would not even come check it out. Never, Not once for the last 2 years would they come out when we pleaded with them to come replace the modem as they promised. "We are not having problems" "If you knew the internet better maybe you would not have these problems" was the only answer we would get from Carter or his staff. That's it! That's the customer service you will get with Beamspeed if your hardware goes out they will not even bother to look at it, and blame it on you, the paying customer. I expect to have a tech come out and at least look at the system if the modem is not working. I have had internet service through many companies over the years, and was customer service manager for a large computer firm, and I have never seen customer service like this in my life. Not only is this company irresponsible, they are flat out stealing from their customers by charging for services not provided! Here is the last correspondence we had with BeamSpeed broad band internet service.. Just so you know the company : BeamSpeed LLC. BeamSpeed LLC - USA - Arizona. Headquartered in Yuma AZ ... MMDS/ITFS channels in numerous U.S. markets, and provides wireless ISP services under the brand BeamSpeed.net - From:XXXX To: info@beamspeed.net Sent: Monday, January 24, 2005 1:57 PM Subject: Daily Outages We are having daily outages for the last week or so. Please credit us and let me know when you will have our service running normally. Sincerely xxxxxx ---------------------------------------------------------------------------------- ------------- -- From: CARTER HENDRICK To:XXXX Sent: Monday, January 24, 2005 2:05 PM Subject: Re: Daily Outages WE ARE HAVING NO PROBLEMS THERE WILL BE NO CREDIT. ---------------------------------------------------------------------------------- ---------------- Really?, we have been having daily outages since you contacted us and accused us of running a game server. What happened to your customer service? You dont even want to know what the problems are? Sincerely XXXX - From: CARTER HENDRICK To:XXXX Sent: Monday, January 24, 2005 5:40 PM Subject: Re: Daily Outages WE DON'T HAVE ANY PROBLEMS. ---------------------------------------------------------------------------------- ------------------------------------------- - From:XXXX To: CARTER HENDRICK Sent: Monday, January 24, 2005 5:43 PM Subject: Re: Daily Outages So, I guess you dont provide customer service anymore by the tone of your emails Carter. Do you run both of your business this way? Your the worst customer service person I have heard of? you would think the owner would have a little more common sense. You sure do not give me the impression that you want our business anymore. -- From: CARTER HENDRICK To:XXXX Sent: Monday, January 24, 2005 6:02 PM Subject: Re: Daily Outages Do you run both of your business this way? IF I DON'T HAVE A PROBLEM I DON'T HAVE A PROBLEM. HOW CAN I FIX SOMETHING THAT'S NO BROKE. IF YOU DON'T UNDERSTAND THE INTERNET IT IS NOT MY FAULT. MAYBE MORE COMMON SENSE WOULD HELP YOU UNDERSTAND ME. ---------------------------------------------------------------------------------- ---------------------------------------------------------------------- -- From: XXXX To: CARTER HENDRICK Sent: Monday, January 24, 2005 6:14 PM Subject: Re: Daily Outages Well, how do you know my hardware is working properly your modem has had problems before... even if you are looking at it now and its working, does not mean its been working all day.. as it has not. If this is the service I am paying for, then I am paying way too much. You are supposed to have support, why don't you act like it. You don't appear to know networks as much as you think you do or you would not have some of the problems you are having. also, your customer service skills can use some work. With all the money I have paid for your service so far, you don't give me much excuse to stay with you. or say anything good to any of my customers about either company of yours. From: CARTER HENDRICK To:XXXX Sent: Monday, January 24, 2005 6:20 PM Subject: Re: Daily Outages IF YOUR SO SURE IT'S OUR PROBLEM YOU SHOULD GET A SERVICE YOU LIKE. So, if you want service like this! Beamspeed is the one for you! member for 18.4 years, 2 visits, last login: 18.3 years ago lodged 18.4 years ago
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