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Review by (hidden by request)
Posted: 33 days ago
(review was emailed from domain sensorlogic.com)
 Addison,Dallas,TX
 $40 per month
 "6 months introductory rate"
 "Installation, Customer Service, Service"
 "Avoid Ygnition at all costs!"
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My Story:
Ygnition and AT&T were the only options for internet
service in my new apartment. AT&T was being replaced by Time Warner in
a month, so I did not want to pay their set up fees etc. for one month
of internet service. Ygnition was really the only option. They
offered no setup fees and 6 months for about 20 dollars a month, after
which it would go to about 40. I'm not a fan of DSL, but since I had no
choice I thought I'd give them a try... at least for 6 months while they
were cheap.
I called the company as soon as I signed a lease on the
apartment to set up installation. I was relocating to the Dallas area
from Austin for a job, and I work in IT... so I NEEDED to have internet
service at my apartment first thing. They scheduled a time to come hook
up the modem and get me going. Well they never showed up. After
waiting in my apartment all day, I finally called and asked where the
tech was. I was informed that the company was "out of modems" and the
company that manufactured their modems stopped making the one they used,
so they wouldn't be able to hook my service up that day. They couldn't
give me an ETA, and finally told me that I'd have to wait until another
customer canceled their service and sent back a modem. At this point
you can imagine I was livid. Not receiving a call to let me know that
they could not install my service that day was inexcusable and then
telling me they didn't know how long I would have to wait? This was
sounding like a very unprofessional company. I told them I would go buy
a DSL modem if they would just come hook it up, but they use a
proprietary modem and there is only the one manufacturer, and it was
just tough cookies for me.
At this point I requested a call back from a manager,
which I was told they would tell me the same thing. So I decided to
complain to the apartment manager. She called our Ygnition sales rep
who found me a modem and had an appointment made to get it installed
within a day or so. So I finally have service. I attempted to set up
my wireless router and had some issues with that. I called into their
technical support and the rep was able to get me going in a few minutes
with their settings, so I was good to go. The speed was typical DSL
speed, ok but not blazing fast. And I noticed I had to reboot about
every other day because my connection was dropped. This led me to the
decision to cancel my service when Time Warner became available no
matter how cheap they were. It just wasn't worth it.
So I email their customer support address and inform
them that I'm canceling. They did inquire as to why, so I pretty much
told them my story much as I have written here. I said I was willing to
give a little guy a shot if the service and support were as good or
better as the big boys. Unfortunately Ygnition is severely lacking, and
very unprofessional. This extended to returning my equipment as well.
I was given an RMA, and put that on the outside of the box as requested
and send the modem back via USPS with a delivery receipt. The modem
arrived according to my receipt, but I was still charged $150 for the
modem. I inquired as to why, and was told they did not receive the
modem back within 10 days. I advised them that they had the modem and
to give me a refund. The response I received was that they did not have
the modem and to send the tracking information on the package. I was
then informed that they could not find the package and I would be
credited after they did. I have proof that it was delivered, and THEY
can't find it... but I'm paying the price for their incompetence? I
feel like I'll never be rid of this white elephant. I sent a not so
pleasant email, and received a response within a few minutes that the
package had been located and I could expect my refund to be processed
within 5-7 days. Today, I only hope that I actually get my money back
so that I can be done with them.
I've had Road Runner service for the past month, and have not had to
reboot my modem once. I've learned my lesson.
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Review by kevinb961 
Posted: 145 days ago
member for 289 days, 8 visits, last login: 145 days ago
Plano,Collin,TX
$40 per month (month by month)
 about 5 days
"No billing issues so far"
"$40/month for less than dialup speeds"
"Avoid any apartments with this service"
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Currently have this service at the Collonnade at Willow Bend in Plano,TX.
Right now after running a speed test on multiple sites, I am getting an average of 18 KB/sec. This is pretty much normal for trying to do anything in the evening with Ygnition. If you want to do anything other than look at a few web sites and check email, I'd highly recommend finding an apartment complex that doesn't force you to use this garbage.
Streaming video, forget that
Games online, not at this speed
Email pictures, maybe at 3am
From their website:
"Ygnition broadband is superior to conventional Cable Company and Telephone Company DSL "
Hmm, sounds like false advertising to me.
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Review by Lestat XI
UPDATED: 287 days ago
member for 287 days, 2 visits, last login: 262 days ago
Houston,Harris,TX
$52 per month
"None"
"Everything"
"Inconsistent speeds rarely over 500kbps, limited bandwidth, Netflix won't play, streaming audio won't work, can't play xbox 360"
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Ygnition Customer for 2.5 years:
It's funny someone said "It's not AT&T so I'm happy" because it is AT&T's backbone that provides the T1 connections into most of these properties that unfortunately have this service. They infrequently have speeds of 1.5mbps down but charge $50+ for it. You can get 12mbps down from anywhere else for that. On top of that, you cannot watch a movie on Netflix Instant Play because there just isn't enough bandwidth. We have at least 40 people on one T1 line. That's weak. I have to call them every day to tell them that there connection is sucking. I do trace routes every day and it takes over 400 ms to ping their server. That's how long it takes to ping any server on dial-up. Save your money and get dial-up if this service meets your expectation. You'll pay way less. Big thumbs down for Ygnition Networks. Their tech support people all seem to be at a "junior level" as I know more than they do and I'm at a junior networking level. If you move to an apartment community that has Ygnition contract service, find another home because it's the only thing you will be allowed to get. Comcast, Charter, Time-Warner, AT&T, etc. will not touch any of these properties because Ygnition Networks has exclusive rights to the services. If you have billing issues, to freakin' bad because you will have to talk to an 18 year old to resolve them. If streaming audio and video and playing online games are what you use the internet for primarily, then find another place to live. If you're just looking at webpages you'll be fine, sometimes. If you want to download music or video, you will get your service cut off as the inconsistently go through and terminate people using P2P file connections and sharing as it uses a lot of bandwidth (which they should be doing for the sake of everyone else on the line).
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 Review by T1 Rocky
UPDATED: 1 year ago
member for 5.9 years, 1210 visits, last login: 1 days ago
Dallas,Dallas,TX
$39 per month
about 3 days
"1400 Mbps regularly"
"couldnt stream some itvn.com successfully"
"It's not AT&T so I like them"
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I'm in Post Square off McKinney Ave and alledgedly the back end of the connetion is 4 bonded T1's. I'm not sure that I believe that but fact of the matter is its a fairly consistent connection. In the evenings during peak times it slows to 300 Kbps.
My biggest complaint is the modem they gave looks like a thermostat from the 1970s and it regularly just loses power and I have to wiggle the cord in the back to get it to come alive again.
I'd say this is better than dsl but not as good as cable.
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Review by taitlifto
Posted: 1.4 years ago
member for 6.1 years, 69 visits, last login: 93 days ago
Dallas,Dallas,TX
$39 per month
about 22 days
"Didn't require phone line"
"Inconsistent, spotty connections. HORRID customer service"
"Would recommend you AVOID Ygnition completely."
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I was excited when I moved into the Colonnade at Willow Bend at the prospect of getting DSL without having to have a phone line - I didn't know how they did it, but I was happy to take it. But, then, I got the wonderful opportunity to experience what Ygnition really is: a company that doesn't care about helping and has no knowledge.
They signed me up for the Ygnition "4.5" service, but couldn't tell me what 4.5 meant. They couldn't tell me what speed it'd be, either. But, they said it was DSL. Oh, how I know better now...
The tech came and "installed" service on a thursday, but it didn't work - he said the "modems wouldn't sync" and someone else would have to come to fix that. They didn't come until 4 days later, even though I was told it'd be the next day. I called customer service - they said it'd be the next day, too, but it wasn't. After that, I emailed their service several times - I never got one response.
Then, I finally had everything up and running only to find that my connection would drop randomly - I dropped 5 times in the first 2 hours of using! That's when I found this forum that taught me that this is not DSL service, but rather a T1 line running to the complex and shared out - this means that my connection will vary depending on what else is going on in the complex, but worse - it varies to extremely low points that make my type of usage (gaming, downloading large files, VPN to work) absolutely impossible.
HORRID service. HORRID customer service. I do NOT recommend.
Before this, I had the fortune of having Verizon FIOS - I miss my FIOS big time.
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 Review by jandz
Posted: 1.7 years ago
member for 7.5 years, 2342 visits, last login: a few hours ago
Houston,Harris,TX
$39 per month
about 30 days
"Speed (ok down, great up), no downtime so far, install was flawless"
"No NNTP, fluctuations in downstream speed"
"Probably going to switch to something else..."
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So I have Ygnition. I see the other horrible reviews on here and it makes me somewhat nervous, but i haven't had any issues with them yet. This install is entering its 4th day so we'll see. I'll update when / if it turns south.
Install:
I thought it was strange that a cable internet service needed a MAC address, but they do. They need the one from the modem. Once they had it, getting online took literally 15 seconds (time to reboot the router). I can't recall another install that went so well or smoothly and I have had 3 other "reputable" broadband ISPs (@Home, SBC, RR). I had to buy the modem from them which I did not appreciate. I prefer the RR idea of them owning it. That way, I can get a new one when it dies. I went through 4 modems in 2 years with RR so maybe this one will prove to be higher quality.
Speeds:
Ygnition is a one-speed-for-all service. There are no differing tiers to enroll in. I prefer it this way, quite honestly. I always feel like a schlep paying more for 6000/1000 (or whatever) when I don't really "need" it. That said, I consistently test above 1400/1400, though that downstream spikes sometimes. I don't notice a drop off during peak hours but I suspect that many people in my complex don't use this service. Uploading that fast is just fantastic. I do a lot of website updates for a company I help support and things move so much faster now.
Reliability:
We've had some stormy weather here in Houston and I've noticed no outages thus far. No real speed jumps due to storms, either. This complex is very new, though, and the wiring is probably still very good so I imagine that this has something to do with my good furtune thus far. May it continue to hold!
News Service:
They don't have one. How's that for lame? I'm using some worthless free service for the moment, though my usenet usage has been fairly low for a while. I guess I could pay for one if I were that ambitious but I have come to expect it from ISPs so it irks me to do so.
Days from order to success - 30+:
I ordered service back in November because I knew that we were moving. This makes my results of how long it really took them a very poor test. Ygnition is a bundled service offered by a cable provider called TVMAX. The TVMAX folks are the ones that actually did the physical install. They gave me the usual cable time range but showed up only 20 minutes after their scheduled start time. That reflects better on TVMAX than on Ygnition but it's worth noting for Houston folks.
Overall:
It's better than SBC/AT&T/Road Runner. Waaaay better than satellite. I don't give them great reviews only because it's so new and time is the true test of any ISP. I've had my gripes with all of the other ones I have ever used and this will likely be no different. I wouldn't urge anyone to stay away but for sure you should approach with caution. If that many people have had a bad experience, don't let my one good review cloud your judgment.
-j
UPDATE:
If you game, avoid these guys. pings ~ 900ms between 10am and midnight.
Followup comments:  hottboiinnc
Kyle
join:2003-10-15
Toledo, OH | MAC Address All cable modem connections use the MAC address of the modem. the headend uses them rather than a username and password. thats how they use "always on" because actually it is. Using the MAC address doesnt require you to use PPPoE either. | |
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Review by txttg_tran
Posted: 1.9 years ago
member for 6.7 years, 163 visits, last login: 1 year ago
Houston,Harris,TX
$39 per month
about 2 days
"high, stable upload speed"
"download speed fluctuate"
"seem like they improve their network"
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My apartment block is serviced by TV MAX which was the reason I was hesitate to order cable TV and internet service from them after reading so many bad reviews. After much thinking, I decided to go ahead and try anyway (also because I don't like DSL speed and since I have great service with Earthlink cable at my folk's home). I order with a very low expectation in mind.
To my suprise, it was much better than what I expected. Service ordered on Friday and the tech arrive on Monday to install the digital cable. The tech doesn't install cable internet but all you really need is your own cable modem and tell them the modem's MAC address and you can get online much sooner than TV service.
The advertised speed is 1.5Mbit up and 1.5Mbit down. However, most of the time I get speed at above 3 Mbits down and 1.2Mbit up, which is more than what I expect. At low usage time (1 am to all morning) my speed goes up to 6.3 Mbits!. Though there's quite some spike in the download speed (range from 1Mit to 6.5Mbits i noticed with DU Meter), but it average out at 4.8Mbits overall download speed.
Upload speed is much more stable at around 1-1.2Mbits, which is great compare to ATT's DSL up speed
Lowest speed I got (during heavy usage time from 8pm-12am) is around 1 Mbits, which is ok
The price is $39.99 month-to-month and there's no contract. I have not received the first bill yet (first month is free by the way) so I don't know if there will be any hidden fees.
I think their internet service which serviced by Ygnition is less costly than their TV service. TV price is 46.99+tax+some kind of Houston city tax (which i suspect is a cover up for their hidden fees)=$54/ month, which is way overcharged for a basic digital cable TV.
Overall I am please with their internet service far. There has not been any down time that I notice but this is remain to be seen. The thing i like most is the nice upload speed (highest as far as I know compare to ATT DSL& Time Warner Cable)
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Review by Biometric
UPDATED: 2 years ago
member for 2.2 years, 11 visits, last login: 2 years ago
Houston,Harris,TX
$55 per month
about 11 days
"None - really - none"
"Lots of Downtime, slow, poor support hours"
"Avoid at all costs"
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I've had cable and internet providers before and do date I've never had worse than Ygnition. I live in Hidden Lakes apartments near NASA in SE Houston - they have a contract with Ygnition and as a result cable services are not available.
I've been a Ygnition customer for a year so I don't write this lightly or without proper knowledge of what a decent internet service is like.
First off. My service is down regularly - 4-5 times a week it drops out for hours at a time. Since I use Vonage as my telephone I have no phone during those times. Speed can range from a maximum of 200kbps down to 10 or 20 - and at times it even bogs down to near dial-up speeds.
Their cable TV service is also very bad. It's a multiplexed DISH network signal. I've had many problems with it and they have been out to service on many occasions. Channels disappear from the guide regularly and to get them back you must perform a QAM scan with the cable box - this takes an hour or more. But often you are now missing different channels. You repeat the process until you have the subscribed channel list. The cable box provided does not have a serial port so for TIVO you must use the infra red interface - slower. I pay about $150 per month with all the cable channels and internet service - I wonder if any of that goes back to Hidden Lake Apartments?
Ygnition technical support people are friendly - when you can get someone. You must call during business hours and be at the computer or tv. No weekends. So if you have a job not at home - you are toast unless you take the day off to contact them.
Conclusion - avoid these guys at all costs. Since this is mandated by the apartment group this is probably reason enough not to live in this complex.
UPDATE 9/8/2006
I'm out of the Ygnition dungeon. You can now order Verizon DSL with no phone line. Ask for a Dry Loop when you order if you are in our complex. It's faster, cheaper and far more reliable. Also if you get the wireless router its not ppoe and works with Vonage. Highly recommended if you live in our complex since TWC is not available.
Followup comments: 
MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs:
 ·Comcast
| intresting Iv never heard of this company I live in houston my self I say move out of that apartment ASAP getting that crappy of a service. Cant you get DSL? You should check into that im not sure if you can get DSL in apartments where your at but if you cant move thats another option. | |
| | Biometric
join:2006-07-21
Houston, TX | Re: intresting I called and the best I can do is Verison DSL PPOE. Ugh. There has got to be something I can get rather than moving. | |
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | Re: intresting Well thats probally better then that cable company. Why not give them a shot? | |
| | | Biometric
join:2006-07-21
Houston, TX | UPDATE:
Verizon DSL now offers service in our complex. If you get their wireless router it is NOT PPOE. Which is great as I can use my vonage box for phone service. Whole thing works worlds better than Ygnition... and it's cheaper too. | |
| | 
MTBPHX
@ygnition.net
| Ygnition It is the exact same situation here in Phoenix, at least at the Pinnacle Towne Center complex where my girlfriend lives. And by exact same, I mean just that: Incredibly slow times that at best are still 5-7x slower tha n my connection through Cox, and a terribly buggy telly set up.
For all I have read about Ygnition, I only find "news" related to them in specific housing areas, not general geographic footprints. Is it possible for a provider to be set up this way? Further, wouldn't this somehow fall under an admittedly skewed take on monopoly, effectively forcing people into a no-choice situation? Certainly, it should spell legal bad news for property managers if they do not offer this as opt-in (ostensibly with deep discounts etc).
Pass it along... | |
| | edamon
join:2001-05-18
Marina Del Rey, CA
 ·Consolidated Smart..
 ·XO COMMUNICATIONS
| Re: Ygnition said by MTBPHX :
It is the exact same situation here in Phoenix, at least at the Pinnacle Towne Center complex where my girlfriend lives. And by exact same, I mean just that: Incredibly slow times that at best are still 5-7x slower tha n my connection through Cox, and a terribly buggy telly set up.
For all I have read about Ygnition, I only find "news" related to them in specific housing areas, not general geographic footprints. Is it possible for a provider to be set up this way? Further, wouldn't this somehow fall under an admittedly skewed take on monopoly, effectively forcing people into a no-choice situation? Certainly, it should spell legal bad news for property managers if they do not offer this as opt-in (ostensibly with deep discounts etc).
Pass it along...
Yep. They cherry pick large complexes that are too far for DSL service -- then come in as the broadband/TV provider (or punt the TV service off to a company like multiband - another 3rd rate deal), effectively blocking the local cable company. If DSL was within reach, verizon or SBC would just railroad them into BK, but they aren't... and being a "tv" provider, lets them block the local cable co.
I've been stuck with this crap company for nearly 2 years now. There are over 1000 units on this property (40 acres) and all they have is 3 T1 line for everyone to share over their 1987 "tut systems" MDU (i.e. long range ethernet).
Absolutely the worst provider I've ever used.
Time Warner services the area... sans our complex because of the monopoly yngition and the management company create.
A 6mbps cable connection is $50/mo. We get 1mbps (at 2am maybe) for the same price.
Modem's are only capable of 1.1mbps to boot.
-d | |
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Review by technobarbie
Posted: 2 years ago
member for 6.8 years, 190 visits, last login: 350 days ago
Glenview,Cook,IL
$45 per month
"Nothing"
"Dial-Up Speeds, Customer Service Has Bad Attitude"
"Worst Broadband Service I've Experienced"
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I live in Brookview Village apartments in Glenview IL, and unfortunately we have no other options in this complex YET. I work in IT and have setup users to work from home for the past seven years, and I have never experience such poor service and speeds with any cable provider in the US.
During the prime hours of 7PM and 10PM and weekends, I have seen speeds as low as 28kbps but average 100-200kbps. During non-peak times, I may get up to 700kbps but its usually short lived. Even when I'm receiving so-called good speeds, streaming video and audio cuts in-and-out badly. I also had to cancel my Rhapsody account, because the connection was so horrible.
Customer service is a joke - many folks act like they are doing you a favor by just answering the phone. Tech support fairs better, but plays the usual game of "it's your fault it doesn't work".
The good news is we just received a notification that Comcast has purchased TVMax/ygnitionnet in our complex. I've seen the Comcast techs around our building. We were without internet access for four days, because it's claimed Comcast was changing out equipment. If it were not for Comcast, I wouldn’t be renewing my lease the beginning of next year.
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Review by rwiltshi
Posted: 2.4 years ago
member for 5.3 years, 89 visits, last login: 250 days ago
Redondo Beach,Los Angeles,CA
$42 per month
"Always Up - No Down time in Months"
"Have to Contact Install Company if Network Problems"
"For Apt Condo Living Not a Bad Choice"
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Have had the service for over a year with only 2 downtimes Download speeds are over 2 Meg and upload around 1.5, better than my prior dsl of down 768kbs and upload of 300kbs.
Addressing is dynamic, and the cable modem is registered by MAC address, so if you have to replace it, then the install company requires 1 day to register the MAC address.
Overall, I'm pleased with the speed and quality
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Update 9-20-07
