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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 56 days ago
 Houston,Harris,TX
 Contract price not specified.  "Non existing technical pre-sales information available." "I was unable to get an answer as to what their upload speed is rated at."
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I'm currently looking for a new place to stay in Houston, TX. At one
apartment complex, I was informed they use Ygnition as their local cable
company. I've never heard of them so I decided to give them a call about the
level of services they have to offer. I chose the option to speak with
customer support for pre-sales information. I was informed that their
premium Internet service goes for 15Mbps. Seemed reasonable up until I ask
about the upload rate. She didn't have a clue as to what I was talking
about. I had to explain to her that all ISPs have both a download and upload
rate and that it's very common for the numbers to be different. I was simply
trying to get her to provide me a number. She said didn't have an answer,
but would get in contact with their most qualified technician in the office
via Instant Messenger. Turns out he didn't know either, but should be good.
When I pressed her further, she simple leveled with me. She TOLD ME that
this is shared internet bandwidth and that honestly, I should shop someplace
else for Internet service. She, as a sales person actually advised me to
stay away from Ygnition because I may not be satisfied with the service!
I really feel sorry for their current subscribers. They're in ISP hell and I
got a little tour of it. Yikes!
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Review by Tirren 
member for 252 days, 0 visits, last login: 252 days ago
lodged 252 days ago
- Fort Worth,Tarrant,TX
- $122 per month
 about 1 days "Will occasionally credit partial payments when your service is down or hampered extensively over and over."- "Frequent terrible downloads, P2P 100% not allowed, Long Hold Times for help, Anti-Customer TOS"
- "Avoid if at all possible, use mobile phone 3g for better service."
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I've been with Ygnition since 2006 and have been unhappy with them basically the entire time. The internet speeds are unstable. You pay for "high" speed internet, but it's the high speed of the late 90's at best. They claim they have T1 running in here, but I found out it services more than one community. It is frequently abused by other users making internet browsing slow and clunky, and even basic internet gaming impossible. I've complained monthly (sometimes weekly) to get the abusers off so that I could just browse a little. They have told me frequently over the past 4 years that they were going to increase bandwidth, however it never happened, it was merely to placate me. The network abuse got so bad that I was calling multiple times daily to get it corrected, and each time i was questioned as to whether my PC was connected directly and if this might be the problem, although the history would show that it was abuse over and over and nothing to do with my setup. I've had to wait almost 20 minutes just to reach a representative almost everytime I've called, and their technical support hours are horrible. They are no longer even open on Sunday's. Network abusers got smart and started doing their thing after hours and all day on weekends. Even chronic abusers were allowed back on with after paying a small fee, who only returned to the same issues as before. Their TOS allows them to charge you, then change ANYTHING about your service (including lowering speeds or anything else) and you are not entitled to any sort of compensation whatsoever.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 341 days ago
- San Diego,San Diego,CA
- $160 per month
- "Nothing"
- "Everything"
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Worst cable provider I have ever had. We were locked into service with ygnition because our apartment complex had a contract with them. Almost every month, I would receive an email from them saying they had to increase my monthly charges for various reasons (their contract with dish network changed, expenses increasing, etc). I was paying $160 for 3/4 of the channels I would get with AT&T and most of the time the channels didn't come in properly. By the end of my 8 month service, The tech guy had been to my house 5 times to fix my cable. This company should not be in business. All they're good for is angering their customers.
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Review by Kevin320320
member for 2.3 years, 0 visits, last login: 2.3 years ago
lodged 2.3 years ago
- Brandon,Hillsborough,FL
- $200 per month
- (2 month contract)
- "NONE!!"
- "overbilling,poor connection,poor customer service"
- "never use them!! get an antenna instead!!"
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I had the displeasure of having to use Ygnition - the apartment complex I moved to had a contract with them. From day one I was displeased with their service. On the day my service was to be connected they told me my appointment was an all day appointment - the tech would be their sometime between 8 and 5 - wonderful!! Nothing could persuade them to narrow the time frame at all. The tech finally showed up around 3 PM. I had ordered their premium cable lineup for 50 per month. The tech comes in and hooks the cable to the back of my TV, installs the modem and is finished. I inquired why I did not have a box and the reply was that I did not pay for the box. If you want the digital box it is an extra 10 dollars per month. I paid 104.00 dollars for about 10 minutes of work from their "technician" ( I use the word loosely) .Now I have slow internet and an analog signal to my TV with poor picture quality. I called to add the digital box - 10 dollars more for the box, 10 dollars more for digital service, 10 dollars more for HD channels, and 20 dollars more for the same channel lineup I had with their "premium service, plus a 35 dollar charge to change my service!! What a bunch of robbers! The tech came with the digital box and when he installed it he could only get a poor signal - he installed an amplifier butmost of my channels only had a strength of around 50 to 60 and most of the HD channels were not even good enough to watch - so now I am paying for service which I cannot use!! I call to complain to their customer service and they informed me that if I wanted a tech to come out and fix the problem it would cost me another 55.00 dollars - to fix a problem with their service!!
They use a satellite signal from Dish network and it is always going out every time it rains and sometimes for no discernible reason at all. When you call to report it they tell you they will have somebody there sometime that day to fix it - unless it is on the weekend in which case you will have to wait until Monday - go all weekend without service and no credit on your bill!! There customer service staff is rude and unhelpful and basically could not care less if they resolve your problem or not. Their billing statement in indecipherable - there are so many charges and fees it is a joke!!
After less than 2 months I could not take it any more an d called to cancel their service. I bought an antenna instead. They made me mail their equipment back to them in Texas. I asked why their tech could not stop and pick it up and their reply was simply that they do not do that - he can drop it off but not pick it up - I guess they use this tactic to discourage people from discontinuing their service.
In total their crappy service cost me almost 400 dollars for less than 2 months of service. I cannot imagine how a company like this can stay in business - they should all be put in jail for robbery!! I would never, nver move to another apartment community that only offered Ygnition. They are by far the worst cable company I have ever dealt with. NEVER DO BUSINESS WITH THEM!!!
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Review by mbybee
member for 3.5 years, 11 visits, last login: 191 days ago
updated 2.8 years ago
- Phoenix,Maricopa,AZ
- $49 per month
- about 7 days
- "Worked as advertised"
- "They broke our junction box in the apt, misrepresented the phone service, and it's slow"
- "Slow for the price (300k-1MB), total monopoly due to apt requirements"
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They were required by our apartment complex. The install guy broke the junction box (for which we'll probably get charged), and they mis-represented the service for the phone. It is an IP-Phone, but they don't tell you that until after you're signed up for it.
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Review by andrewj20
member for 3.9 years, 2 visits, last login: 3.1 years ago
updated 3.1 years ago
- Hampton,Hampton City,VA
- Contract price not specified.
- "it sort of works"
- "high pings and slow service"
- "dont use this junk"
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so i to have had to put up with these idiots for about a month now.. between 6pm and 11:30 i would be lucky to get 300kbps down and 500 up i have called called and called to complain...they were susposed to send someone out because of poor signal i sat here all day and they never showed and i called back and they said he knocked on the door and no one answered..RIGHT. they claim i am susposed to gt 5000/1000 but i never seen that....
TODAY i get at&t uverse installed....i see people complain about them alittle but there is NO WAY it can be worse then what i have now.
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Review by (hidden by request)
(review was emailed from domain sensorlogic.com)
lodged 3.4 years ago
- Addison,Dallas,TX
- $40 per month
- "6 months introductory rate"
- "Installation, Customer Service, Service"
- "Avoid Ygnition at all costs!"
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My Story:
Ygnition and AT&T were the only options for internet
service in my new apartment. AT&T was being replaced by Time Warner in
a month, so I did not want to pay their set up fees etc. for one month
of internet service. Ygnition was really the only option. They
offered no setup fees and 6 months for about 20 dollars a month, after
which it would go to about 40. I'm not a fan of DSL, but since I had no
choice I thought I'd give them a try... at least for 6 months while they
were cheap.
I called the company as soon as I signed a lease on the
apartment to set up installation. I was relocating to the Dallas area
from Austin for a job, and I work in IT... so I NEEDED to have internet
service at my apartment first thing. They scheduled a time to come hook
up the modem and get me going. Well they never showed up. After
waiting in my apartment all day, I finally called and asked where the
tech was. I was informed that the company was "out of modems" and the
company that manufactured their modems stopped making the one they used,
so they wouldn't be able to hook my service up that day. They couldn't
give me an ETA, and finally told me that I'd have to wait until another
customer canceled their service and sent back a modem. At this point
you can imagine I was livid. Not receiving a call to let me know that
they could not install my service that day was inexcusable and then
telling me they didn't know how long I would have to wait? This was
sounding like a very unprofessional company. I told them I would go buy
a DSL modem if they would just come hook it up, but they use a
proprietary modem and there is only the one manufacturer, and it was
just tough cookies for me.
At this point I requested a call back from a manager,
which I was told they would tell me the same thing. So I decided to
complain to the apartment manager. She called our Ygnition sales rep
who found me a modem and had an appointment made to get it installed
within a day or so. So I finally have service. I attempted to set up
my wireless router and had some issues with that. I called into their
technical support and the rep was able to get me going in a few minutes
with their settings, so I was good to go. The speed was typical DSL
speed, ok but not blazing fast. And I noticed I had to reboot about
every other day because my connection was dropped. This led me to the
decision to cancel my service when Time Warner became available no
matter how cheap they were. It just wasn't worth it.
So I email their customer support address and inform
them that I'm canceling. They did inquire as to why, so I pretty much
told them my story much as I have written here. I said I was willing to
give a little guy a shot if the service and support were as good or
better as the big boys. Unfortunately Ygnition is severely lacking, and
very unprofessional. This extended to returning my equipment as well.
I was given an RMA, and put that on the outside of the box as requested
and send the modem back via USPS with a delivery receipt. The modem
arrived according to my receipt, but I was still charged $150 for the
modem. I inquired as to why, and was told they did not receive the
modem back within 10 days. I advised them that they had the modem and
to give me a refund. The response I received was that they did not have
the modem and to send the tracking information on the package. I was
then informed that they could not find the package and I would be
credited after they did. I have proof that it was delivered, and THEY
can't find it... but I'm paying the price for their incompetence? I
feel like I'll never be rid of this white elephant. I sent a not so
pleasant email, and received a response within a few minutes that the
package had been located and I could expect my refund to be processed
within 5-7 days. Today, I only hope that I actually get my money back
so that I can be done with them.
I've had Road Runner service for the past month, and have not had to
reboot my modem once. I've learned my lesson.
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Review by kevinb961
member for 4.1 years, 8 visits, last login: 1.6 years ago
lodged 3.7 years ago
- Plano,Collin,TX
- $40 per month
- (month by month)
- about 5 days
- "No billing issues so far"
- "$40/month for less than dialup speeds"
- "Avoid any apartments with this service"
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Currently have this service at the Collonnade at Willow Bend in Plano,TX.
Right now after running a speed test on multiple sites, I am getting an average of 18 KB/sec. This is pretty much normal for trying to do anything in the evening with Ygnition. If you want to do anything other than look at a few web sites and check email, I'd highly recommend finding an apartment complex that doesn't force you to use this garbage.
Streaming video, forget that
Games online, not at this speed
Email pictures, maybe at 3am
From their website:
"Ygnition broadband is superior to conventional Cable Company and Telephone Company DSL "
Hmm, sounds like false advertising to me.
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Review by Lestat XI
member for 4.1 years, 2 visits, last login: 4 years ago
updated 4.1 years ago
- Houston,Harris,TX
- $52 per month
- "None"
- "Everything"
- "Inconsistent speeds rarely over 500kbps, limited bandwidth, Netflix won't play, streaming audio won't work, can't play xbox 360"
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Ygnition Customer for 2.5 years:
It's funny someone said "It's not AT&T so I'm happy" because it is AT&T's backbone that provides the T1 connections into most of these properties that unfortunately have this service. They infrequently have speeds of 1.5mbps down but charge $50+ for it. You can get 12mbps down from anywhere else for that. On top of that, you cannot watch a movie on Netflix Instant Play because there just isn't enough bandwidth. We have at least 40 people on one T1 line. That's weak. I have to call them every day to tell them that there connection is sucking. I do trace routes every day and it takes over 400 ms to ping their server. That's how long it takes to ping any server on dial-up. Save your money and get dial-up if this service meets your expectation. You'll pay way less. Big thumbs down for Ygnition Networks. Their tech support people all seem to be at a "junior level" as I know more than they do and I'm at a junior networking level. If you move to an apartment community that has Ygnition contract service, find another home because it's the only thing you will be allowed to get. Comcast, Charter, Time-Warner, AT&T, etc. will not touch any of these properties because Ygnition Networks has exclusive rights to the services. If you have billing issues, to freakin' bad because you will have to talk to an 18 year old to resolve them. If streaming audio and video and playing online games are what you use the internet for primarily, then find another place to live. If you're just looking at webpages you'll be fine, sometimes. If you want to download music or video, you will get your service cut off as the inconsistently go through and terminate people using P2P file connections and sharing as it uses a lot of bandwidth (which they should be doing for the sake of everyone else on the line).
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 Review by T1 Rocky
member for 9.2 years, 1432 visits, last login: 73 days ago
updated 4.3 years ago
- Dallas,Dallas,TX
- $39 per month
- about 3 days
- "1400 Mbps regularly"
- "couldnt stream some itvn.com successfully"
- "It's not AT&T so I like them"
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I'm in Post Square off McKinney Ave and alledgedly the back end of the connetion is 4 bonded T1's. I'm not sure that I believe that but fact of the matter is its a fairly consistent connection. In the evenings during peak times it slows to 300 Kbps.
My biggest complaint is the modem they gave looks like a thermostat from the 1970s and it regularly just loses power and I have to wiggle the cord in the back to get it to come alive again.
I'd say this is better than dsl but not as good as cable.
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